If I got exchange my note at an att corporate store do you guys think they will look at the flash counter?
Sent from my SAMSUNG-SGH-I717 using xda premium
Within the 7 days still
Sent from my SAMSUNG-SGH-I717 using xda premium
what are you claiming as your reason to exchange?
I highly doubt it. The great majority of employees probably have no idea what a flash counter even is, much less how to view it.
Well, from my experience, returning a few phones:
Samsung Infuse - didn't power on, just opened back cover to make sure IMEI matched up
HTC Vivid - same
Galaxy Skyrocket - they didn't even open the box, lol
So you're probably good! From my understanding, they only look at the flash count for warranty repairs. I don't think many ATT sales guys even know what a flash count is
Seems like the one I got can't overclock past 1.7 GHz.... 1.83 causes to restart...... I'm gonna say that out of the blue he phone decides to not register keys.... And I'll just reflash stock rom and kernel
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Just sucks BC I have a invisible shield on my current one .... You guys thing unregistered key strokes is a good excuse?
Sent from my SAMSUNG-SGH-I717 using xda premium
ahjdmarchi said:
Seems like the one I got can't overclock past 1.7 GHz.... 1.83 causes to restart...... I'm gonna say that out of the blue he phone decides to not register keys.... And I'll just reflash stock rom and kernel
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
You could return it even if you somehow managed to port Meego on it.
Really, they don't care. Let alone have the ability to check the flash count. I've had a couple customers return phones that had CM7 on it
Maroon Mushroom said:
I've had a couple customers return phones that had CM7 on it
Click to expand...
Click to collapse
lmao, what a couple of lazy bastards.
Maroon Mushroom said:
You could return it even if you somehow managed to port Meego on it.
Really, they don't care. Let alone have the ability to check the flash count. I've had a couple customers return phones that had CM7 on it
Click to expand...
Click to collapse
I bought invisible shield from the store swell...think they will replace that a well?
Sent from my SAMSUNG-SGH-I717 using xda premium
Maroon Mushroom said:
You could return it even if you somehow managed to port Meego on it.
Really, they don't care. Let alone have the ability to check the flash count. I've had a couple customers return phones that had CM7 on it
Click to expand...
Click to collapse
Maroon Mushroom can you return a black note and tell them you really wanted the white...and will they exchange right on the spot
You guys should start a "Ask Maroon Mushroom Thread" lol....or maybe "Ask an At&t Employee Thread"?
Well i just returned my black one for a white one and the lady didn't even power it on to see if it even worked plus they gave me a new screen protector and to top that off she didn't charge me a restock fee
Sent from my SAMSUNG-SGH-I717 using xda premium
Yeah, just exchanged my black one for a white today. The black one had some screen issues (uneven back lighting, dead pixel). I wiped and flashed back to stock before returning it, flash counter was at 2. Was able to exchange no problem, just powered on the phone to check the screen issue and that was it.
Related
Just wanting to get a FYI. I may by default try for a replacement before my 1 year is over. Whats the process I should go through in order to make sure its a valid replacement.
What ROM should I go recover to?
What process should i go through to unroot?
Is there anything else i should make sure is done before I send in my phone after getting replacement?
All help is much appreciated.
Do you have phone insurance?
Sent from my SGH-T959 using XDA App
blytzr said:
Just wanting to get a FYI. I may by default try for a replacement before my 1 year is over. Whats the process I should go through in order to make sure its a valid replacement.
What ROM should I go recover to?
What process should i go through to unroot?
Is there anything else i should make sure is done before I send in my phone after getting replacement?
All help is much appreciated.
Click to expand...
Click to collapse
Unless you have insurance and there is a major problem with you phone Tmo isn't going to replace your phone.
Unrooting is easy its basically typing in a few commands to unroot it or you can do it via OCLF
As far as putting the stock rom back in place you can use ODIN
T-Mo is very inconsistent. If you call one time, you can get someone that is Super Rep and will go by the book and make it hard to get a replacement. If you call again, you can end up talking to someone who just sends you a new one no questions asked.
I've had 4 vibrants since july, and have swapped them all at my t-mo store. Theyre not supposed to do that, but they do, sometimes you just gotta ask nicely and look like a victim.
Uh how have you gone thru 4 vibrants....crazy
Sent from my SGH-T959 using XDA App
neil_clavano said:
Do you have phone insurance?
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Yes I do. But I am not going to pay $75 for the replacement.
blytzr said:
Yes I do. But I am not going to pay $75 for the replacement.
Click to expand...
Click to collapse
Last I heard its $130.00
I had to pay $130 through asurion insurance.
Sent from my SGH-T959 using XDA App
Yeah. It's definitely $130.
yall got robbed...i get replacements free under the manufactuers warranty which is 1 yr.....
I dropped mine in water, doh :-(
boimarc89 said:
yall got robbed...i get replacements free under the manufactuers warranty which is 1 yr.....
Click to expand...
Click to collapse
Sent from my SGH-T959 using XDA App
Ive had 12 vibrants as soon as mine get a scratch and I call tmobile and brain wash them and ive always get a new one since 2 months ago that I have the vibrant
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boimarc89 said:
yall got robbed...i get replacements free under the manufactuers warranty which is 1 yr.....
Click to expand...
Click to collapse
We all can do this with any electronics we purchase.
Sent from my SGH-T959 using XDA App
arturosimons123 said:
Ive had 12 vibrants as soon as mine get a scratch and I call tmobile and brain wash them and ive always get a new one since 2 months ago that I have the vibrant
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Someone at tmo isnt doing their job. After the 3rd exchange within 3 months they are supposed to force you into a different model phone, and release you from your contract in case you want to leave them.
Because after 3 exchanges, you're costing them more money than you're worth to them.
Sent from my SGH-T959 using XDA App
wildklymr said:
Someone at tmo isnt doing their job. After the 3rd exchange within 3 months they are supposed to force you into a different model phone, and release you from your contract in case you want to leave them.
Because after 3 exchanges, you're costing them more money than you're worth to them.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
nice info.. Now I know how get out of tmobile contract without paying $200.
arturosimons123 said:
Ive had 12 vibrants as soon as mine get a scratch and I call tmobile and brain wash them and ive always get a new one since 2 months ago that I have the vibrant
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Lol
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wildklymr said:
Someone at tmo isnt doing their job. After the 3rd exchange within 3 months they are supposed to force you into a different model phone, and release you from your contract in case you want to leave them.
Because after 3 exchanges, you're costing them more money than you're worth to them.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
I don't believe tthat's true. Go to mytoucb 4g section general and click good display vs bad.
I gone thru 5 replacements and some people have gone thru 7 replacements.
Came back to vibrant.
Sent from my SGH-T959 using XDA App
eunkipark92 said:
I don't believe tthat's true. Go to mytoucb 4g section general and click good display vs bad.
I gone thru 5 replacements and some people have gone thru 7 replacements.
then i ended up selling it and coming back to vibrant.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Sent from my SGH-T959 using XDA App
does tmo not do complimentary upgrades if you have your phone replaced more than say 3 times like some other companies??
eunkipark92 said:
I don't believe tthat's true. Go to mytoucb 4g section general and click good display vs bad.
I gone thru 5 replacements and some people have gone thru 7 replacements.
Came back to vibrant.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Kind of my point. Reps not following the multiple exchange policy. At least it was a policy as of a few years ago
Sent from my SGH-T959 using XDA App
This phone is awesome until i make or receive calls. I've tried numerous roms and modems that all result in the same result which is muffled voices that i often can't even understand. Seems that its when im talking to iphone users more than anything but its always there. My inspire was great with phone calls and really never had an issue understanding with any phone I've ever owned. Very frustrating and even happens on headset and Bluetooth devices. Any advice, anyone else experience this?
Sent from my SGH-I777 using xda premium
Are you using a case?
If so, try it with and without it.
Sent from my páhhōniē
It very well may be a hardware issue. It happened to me on my last SGH. When I got a new phone, I haven't experienced the issue.
Try getting a replacement with whoever you bought the phone from. I had my phone replaced via hardware warranty and not insurance, so I got it for free.
Sent from my SAMSUNG-SGH-I777 using xda premium
autonomous-inc said:
It very well may be a hardware issue. It happened to me on my last SGH. When I got a new phone, I haven't experienced the issue.
Try getting a replacement with whoever you bought the phone from. I had my phone replaced via hardware warranty and not insurance, so I got it for free.
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
That's probably what I'll try. I bought it over the phone with at&t so I'm sure they will want me to send it in since they aren't selling the sgsII over the counter here in austin (they are pushing the skyrocket). Sucks to be without a phone for a week or so!
mj0528 said:
That's probably what I'll try. I bought it over the phone with at&t so I'm sure they will want me to send it in since they aren't selling the sgsII over the counter here in austin (they are pushing the skyrocket). Sucks to be without a phone for a week or so!
Click to expand...
Click to collapse
You'll keep your current phone until they mail you the replacement. Then you'll pack your old phone into the box and ship it off. Make sure you've flashed back to stock and removed any trace of root because if you don't you'll lose warranty.
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autonomous-inc said:
I had my phone replaced via hardware warranty and not insurance, so I got it for free.
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
It should be pretty easy to make a claim on faulty hardware when you do it online and send it in, I haven't had any issues with call quality or anything so I'd guess it's a hardware issue
also I've done this before, except I did it with insurance claim, and I'm pretty sure they sent it with like FedEx overnight shipping too so you wouldn't really be waiting either
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Replacement on the way. Refurbished though which I guess should be fine if it works properly!
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mj0528 said:
Replacement on the way. Refurbished though which I guess should be fine if it works properly!
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Click to expand...
Click to collapse
Between my wife and I we got 3 refurbished captivates. They all looked brand new. I think att has them do a really good job of refurbing them.
Sent from my Galaxy S II (i777)
Had to get my original Captivate replaced. Wife still uses it, going strong with no problems.
I was told that a refurb may have new or refurbished internal parts, but an all new exterior case, screen, etc.
Right on!
Sent from my SAMSUNG-SGH-I777 using xda premium
creepyncrawly said:
Had to get my original Captivate replaced. Wife still uses it, going strong with no problems.
I was told that a refurb may have new or refurbished internal parts, but an all new exterior case, screen, etc.
Click to expand...
Click to collapse
Your guide back to factory was easy! Thanks for making it that way!
Sent from my SAMSUNG-SGH-I777 using xda premium
Please post on this thread how the new phone works. I'm kind of having the same exact problem and considering trading it in.
Have you tried hellraiser yet?
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buzzbox said:
Have you tried hellraiser yet?
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Click to expand...
Click to collapse
Does a hellraised rom help this sort of thing?
Sent from my SAMSUNG-SGH-I777 using xda premium
I would rather have a refund than a phone someone already used and broke. I buy new, I expect new.
refurbs are often times just a new phone that they cannot sell as new because it was opened. No scratches or damages but its still new.
Refurbished phones right now are basically still new phones. Most of the refurbished phones were phones bought brand new and returned within the 30 day free-exchange period. Some people didnt like it and a lot of people returned it for the Skyrocket... so AT&T has to resell the phones as refurbished even though there was nothing wrong with it at all. So now is the time to buy a refurbished phone.
I got my Dad one last week and he got it on Thursday. Its completely brand new. Not a scratch or anything on it. He got it for $9.99 and its perfect.
of all the refurbs I ever received from AT&T, all of them looked new.
I was up to 4 Captivate refurbs last year and they all looked brand new.
Interesting, not having any call issues with my phone.
Any HELP WOULD be greatly appreciate!!!!
4 days ago me and my wife bought notes. I recently discovered today that some spots on my phone do not work with the s pen. So i decided i need to take it back and exchange for a new one. But right before taking the phone back my phone was dropped and received hardly noticeable dents/scratches on the phones side on the metal. You have to be shown most likely before you even realize it has dents/scratches.
Will i still be able to return it or hope they just dont notice it?
Thanks for your feedback!!
Sent from my SAMSUNG-SGH-I717 using xda premium
Was the purchase made at a corporate or dealer store, or ordered online? It'll be inspected at a corporate store, probably not inspected at a dealer store, and if it was an online purchase, the warranty department will try to get you to put a hold on a credit card till yours is shipped back because they seem to try hard as hell to not do their job. At all. You might be able to appeal to the manager of that store to let you swap it. Can you post pics of the "damage"?
Thanx for the quick response and to answer ur question. Yes it was at corporate store. But i don't want to return it just want to exchange it.
Sent from my SAMSUNG-SGH-I717 using xda premium
Can't post picture right now cuz I have nothing to take it With at the moment
Sent from my SAMSUNG-SGH-I717 using xda premium
Yeah, I got that much. It shouldn't be a problem if the damage isn't too noticeable, but it's iffy. There's a certain amount of discretion given to managers so you may luck out. Please post pics when you can...I'll try my best to give you an honest evaluation of your chances.
Actually hold on a sec ill get some
EDIT..... NEVER MIND CENT TILL TOM
Sent from my SAMSUNG-SGH-I717 using xda premium
Safest way to do this is.......exchange for different color.dont tell them about defect it had.then they will blame on u. because u droped it.
Let's wait for the pics before we make any call like that. I say that as a current AT&T RSC and former third-party sales rep.
best bet is do the return over the phone if possible. call them and they will send you a device, on reciept of the new phone you will mail the defective one back. i have had the same problem as you with dropping a phone right before exchanging it and it worked out ok. good luck!
powdered_donuts said:
best bet is do the return over the phone if possible. call them and they will send you a device, on reciept of the new phone you will mail the defective one back. i have had the same problem as you with dropping a phone right before exchanging it and it worked out ok. good luck!
Click to expand...
Click to collapse
Not exactly the best way. If the damage is too extensive, or a grumpy person inspects the phone when they receive it, his account will be charge for the full price of a phone, and there's not much you can do about it without a lot of hassle.
The best thing for him to do is post pics on here of the damage, because we have many AT&T employees on here who could probably make a fair assessment of the damage based on AT&T's stipulations, as I'm sure they've had to deal with returns like this before.
That being said, to the OP: you should be fine unless the case is deformed or there is a huge scratch through the paint. I once returned my old Captivate due to a faulty external speaker, and i had scraped the paint off of the front speaker grill so it was silver, and I had a gouge on one of the corners that was still noticeable but I had smoothed out with a little very fine grained sandpaper followed by steel wool. Sanding it out will probably not work for you on the chrome-ish border of the Note however.
Here is the pic
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Here is a pic
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TheMrRoxtar said:
Here is a pic
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Click to expand...
Click to collapse
Could you maybe get one without a light reflection directly on the damage? It's a little hard to tell how bad that is. Your best bet either way is probably to go into an AT&T store, and see what they think about getting it replaced. If you have a device service center in your area, they can do an exchange on the spot for some devices, depending if they have it in stock.
The Note's too new. DSCs won't have any in stock and the only reasonable alternative is to exchange it in store.
As was said, if you can get a few more pics that don't focus directly on the damage, it might give us a better idea of what we're looking at.
This same thing happened to my phone and I never even dropped it. Right in the same exact corner. I pull it out of my pocket one day and bam the silver paint is gone.
Will i got it resolved!!!! THANKS FOR ALL THE THOUGHT OUT ANSWERS AND HELP.
took it in and was straight forward with them. Went in a corporate store down the street and was able to get an exchange done immediately.
Sent from my SAMSUNG-SGH-I717 using xda premium
I'm very happy that it all worked out for you.
lJesseCusterl said:
I'm very happy that it all worked out for you.
Click to expand...
Click to collapse
Thank you!
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TheMrRoxtar said:
Will i got it resolved!!!! THANKS FOR ALL THE THOUGHT OUT ANSWERS AND HELP.
took it in and was straight forward with them. Went in a corporate store down the street and was able to get an exchange done immediately.
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Awesome! Honesty pays off. Glad that they were willing to work with you.
LOL the internet allows people to worry too much...
Anyone happen to know where I can source one of these? Aside from buying a bricked phone and swapping them... I can't seem to find any online, and yes I've tried searching. My i777 took a 4 foot drop and landed screen side down on tile floor (and I use the Neo Hybrid case)... glass didn't break but LCD panel doesn't illuminate/show anything and it seems the assembly is 'all in one' and I can't get the LCD panel separately.
happened to my galaxy s1
well, you can find most parts at globaldirectparts.com but to my knowledge it's out of stock
I think you should try to contact them and see if they can back order any
EDIT: since it's still 1 year you can send it to Samsung to replace it. same price or less and better servicing
Sent from my iPhone using Tapatalk
kulzboy said:
happened to my galaxy s1
well, you can find most parts at globaldirectparts.com but to my knowledge it's out of stock
I think you should try to contact them and see if they can back order any
EDIT: since it's still 1 year you can send it to Samsung to replace it. same price or less and better servicing
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
I'm not the original owner, though. Hmm... I'd have to check it out. How would I go about doing that?
ioft said:
I'm not the original owner, though. Hmm... I'd have to check it out. How would I go about doing that?
Click to expand...
Click to collapse
Im not sure how you go about it but I've read that it doesnt matter if your original owner or not.
Always see them on EBay
http://www.ebay.com/itm/Samsung-AT-...925?pt=LH_DefaultDomain_0&hash=item20c4f46ead
I just ordered one from here.
https://www.gounlock.com/details.php?itemId=7096
Dropped mine from about 1 foot on pavement. Cracked, but it still works. Been like this since Dec, I was waiting for the prices to go down but they are going up.
Sent from my SGH-I777 using XDA
$147 for Sammy to do it. My wife just had hers replaced.
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rompus said:
$147 for Sammy to do it. My wife just had hers replaced.
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Click to expand...
Click to collapse
Do you call or what? I cracked mine and want Sammy to do it.
Sent from my SGH-I777 using xda premium
Yes. Call Samsung customer service. They will hook you up.
Sent from my SAMSUNG-SGH-I777 using XDA
What is the number?
Sent from my SGH-I897 using XDA
Look on the sticker under your battery with the imei number. Should be on that.
Sent from my SAMSUNG-SGH-I777 using XDA
Thanks for the tips. I'm gonna give them a call tomorrow. I had sensitive information stored on the internal memory, but I was able to blindly tap through and mount the phone on my pc and grab it off - so I'm going to take the lazy approach and see if they'll fix it. It's an easy fix, but if they'll fix it for cheaper then I may as well send it to them.
Perfect. Been needing a screen for months.
Just thought i would share my experience.
My charging port has been acting funny for a week or so. Last night it wasn't working at all. I called customer care to find out about a repair as I didn't want to exchange it. They told me about a warranty center not to far from me.
I took it in this morning, they looked it over and decided they couldn't repair it. So they gave me a brand new one. The lady saw cm10 and allowed me to put it back to stock so i wouldn't get charged.
AT&T customer service has come a long way in the years since I first had the service.
Sent from my SAMSUNG-SGH-I717 using xda premium
I had a very pleasant experience earlier today too. My situation is different cause I've only had my phone for a few days, but I had some stuck pixels & they exchanged it for a flawless one cheerfully & with no questions asked. Very impressed with AT&T so far, especially after all the bad things I've heard about them
21productionz said:
Just thought i would share my experience.
My charging port has been acting funny for a week or so. Last night it wasn't working at all. I called customer care to find out about a repair as I didn't want to exchange it. They told me about a warranty center not to far from me.
I took it in this morning, they looked it over and decided they couldn't repair it. So they gave me a brand new one. The lady saw cm10 and allowed me to put it back to stock so i wouldn't get charged.
AT&T customer service has come a long way in the years since I first had the service.
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
If your USB port doesn't work, how did you put it back to stock?
Good to hear about your experience though!
Sent from my Galaxy Note.
My note was bought off eBay. It came with the receipt from best buy, but the local warranty center wouldn't deal with me. I'm probably going to call cs. What do y'all think?
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Pretty sure it's non transferable. Good luck.
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btswein said:
If your USB port doesn't work, how did you put it back to stock?
Good to hear about your experience though!
Sent from my Galaxy Note.
Click to expand...
Click to collapse
I downloaded a stock rooted rom, flashed it, and viola. The lady knew it was still rooted, and said she would take care of the rest.
Sent from my SAMSUNG-SGH-I717 using xda premium
I am lucky to have a service center close to my house. I've been there a dozen times over the last few years. They are top notch when it comes to customer service. I've never been disappointed. Always be sure to complete the customer service survey if asked.
Sent from my SAMSUNG-SGH-I717 using xda premium
I've been with AT&T since before they were Cingular, lol. Always had great experience with their customer service!
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shaokang said:
My note was bought off eBay. It came with the receipt from best buy, but the local warranty center wouldn't deal with me. I'm probably going to call cs. What do y'all think?
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Click to expand...
Click to collapse
Warranty isn't transferable
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kiltedthrower said:
Warranty isn't transferable
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Click to expand...
Click to collapse
Most the time they don't ask if u purchased the phone. Atleadt haven't with me. Just call and tell them u need an exchange and 9/10 times they will as long as there is no water damage.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
They just denied Me service cause I'm not with att any more gotta call Samsung
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Does that surprise you? Makes sense to me that you don't have service with them!
Sent from my SAMSUNG-SGH-I717 using xda premium
Hey I had hope lol.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Never hurts to ask right? =D
Sent from my SAMSUNG-SGH-I717 using xda premium
Asked them to swap out my i717 because the GPS was not functioning correctly.
They sent a what looks like a new phone. Had all the clear plastic on the camera and sides.
Very happy with them.
Sent from my SAMSUNG-SGH-I717 using xda premium
I had a USB port problem on my wife's phone and I called the Att warranty and a replacement arrived the next day. Along with that I noticed the black clipping issue is substantial. As her new screen is more vivid compared to mine....Thinking about replacing mine now.
Sent from my SAMSUNG-SGH-I717 using XDA Premium HD app
Heres my issue. I've already exchanged my phone at work. Its never been dropped always lived in a case similar to an otter box and I still have theses hair line cracks two, circled in the picture below. I called CS yesterday about the charging issue and they are sending a replacement I'm just not sure I'd they will say these cracks are physical damage and charge me 549
the second star to the right
ladyhaylin said:
Heres my issue. I've already exchanged my phone at work. Its never been dropped always lived in a case similar to an otter box and I still have theses hair line cracks two, circled in the picture below. I called CS yesterday about the charging issue and they are sending a replacement I'm just not sure I'd they will say these cracks are physical damage and charge me 549
the second star to the right
Click to expand...
Click to collapse
They replaced mine for the cracks, then the next two for screen blobs. I handled everything over the phone. When asked if it was dropped I let them know it was a documented issue. They contacted Samsungwhile I waited on hold, Samsung confirme and att came back on the line and processed the exchange.
Sent from my SPH-L710 using xda app-developers app
00mred00 said:
They replaced mine for the cracks, then the next teo for screen blobs. I handled everything over the phone. When asked if it was dropped I let them know it was a documented issue. They contacted Samsungwhile I waited on hold, Samsung confirme and att came back on the line and processed the exchange.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Thank you very much you just made my day
the second star to the right