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So I had been enjoying my GameStop preordered prime all day yesterday and half of today. This afternoon I go to turn it on and nothing. No display whatsoever.
It appears to be a display issue as I can plug in the USB cable to my computer and it will mount the storage. I tried using the reset button on the side and nothing. Held down the power button for about 10 seconds and the unit buzzes, the storage is temporarily dismounted, and then it remounts, but no screen.
Not only am I bummed, my wife who bought it for me as a birthday/Christmas present feels bad because she knows how much I was looking forward to it.
Anyone else having any troubles with their units? Anyone have any suggestions? I haven't tried a hard reset yet, but I'm very doubtful it will work.
EESConsulting said:
So I had been enjoying my GameStop preordered prime all day yesterday and half of today. This afternoon I go to turn it on and nothing. No display whatsoever.
It appears to be a display issue as I can plug in the USB cable to my computer and it will mount the storage. I tried using the reset button on the side and nothing. Held down the power button for about 10 seconds and the unit buzzes, the storage is temporarily dismounted, and then it remounts, but no screen.
Not only am I bummed, my wife who bought it for me as a birthday/Christmas present feels bad because she knows how much I was looking forward to it.
Anyone else having any troubles with their units? Anyone have any suggestions? I haven't tried a hard reset yet, but I'm very doubtful it will work.
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Click to collapse
Wow. That sucks. Sorry to hear that. I had an oh **** moment earlier today, I hooked my prime up to my desktop for the first time to move a movie, and the USB plug sparked going into my motherboard and my comp rebooted. And the other end was attached to my prime. This happened to coincide with moving a file over wifi to NAND which brings the prime to a halt. So I thought I had toasted the thing.
TF201 / XDA premium
Follow Up-Called Asus Tech Support
So I called Asus tech support and as disappointed as I am, the support call was at decent experience. I was told it would take 10-14 business days for the techs to take a look at it. Of course, I have to foot the bill to get it there, but that is fairly common nowadays. The phone operator was decent enough to expedite my RMA though as he could hear the disappointment in my voice. With an expedite, he said that as soon as it is received in shipping, it will be looked at immediately.
Also, not that this is a surprise to anyone at this point, and as I write this, I guess I'm sort of glad this happened. I was definitely noticing wi-fi issues. As I mentioned in my first post, I had a GameStop pre-order and therefore I likely had one of the units with the wi-fi problem. I thankfully remembered to mention the wi-fi issues in the RMA call, so they will be looking at that as well.
I also mentioned to the operator that since I had ordered this through GameStop, there were some preloaded games that GameStop had put on the unit. He said that he would make a note telling the techs to call if they needed to wipe the system for any reason, otherwise they would send it back with everything intact.
Has anyone found out how we can backup or restore the GameStop bundle if we do need to do a wipe? How about updates for those preinstalled games? I didn't get a chance to see if they were being recognized by the Android Market.
Don't know if this might help but check to see if your volume button is stuck in the up position. The buzzing you get and remount sounds like the prime is going into APX mode. I was able to get into APX mode with my prime by holding the VOL up and restart the prime. I get the same thing as you but I'm able to just hold the power button and it reboots normally
Sent from my Photon
EESConsulting said:
So I called Asus tech support and as disappointed as I am, the support call was at decent experience. I was told it would take 10-14 business days for the techs to take a look at it. Of course, I have to foot the bill to get it there, but that is fairly common nowadays. The phone operator was decent enough to expedite my RMA though as he could hear the disappointment in my voice. With an expedite, he said that as soon as it is received in shipping, it will be looked at immediately.
Also, not that this is a surprise to anyone at this point, and as I write this, I guess I'm sort of glad this happened. I was definitely noticing wi-fi issues. As I mentioned in my first post, I had a GameStop pre-order and therefore I likely had one of the units with the wi-fi problem. I thankfully remembered to mention the wi-fi issues in the RMA call, so they will be looking at that as well.
I also mentioned to the operator that since I had ordered this through GameStop, there were some preloaded games that GameStop had put on the unit. He said that he would make a note telling the techs to call if they needed to wipe the system for any reason, otherwise they would send it back with everything intact.
Has anyone found out how we can backup or restore the GameStop bundle if we do need to do a wipe? How about updates for those preinstalled games? I didn't get a chance to see if they were being recognized by the Android Market.
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Your way to nice I would be demanding a new unit not having mine fixed that is ridiculous.
I've heard in other threads they make you pay the shipping that's whack its their product that's not working after 2 days......on a side note did you try contacting Gamestop since they sold it they may be able to do something for you
Sent from my PG86100 using xda premium
jdbaker82 said:
Your way to nice I would be demanding a new unit not having mine fixed that is ridiculous.
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I agree! Why wouldn't you ask for a NEW one??! I wouldn't tolerate getting it "fixed"
Guys, educate me here.
Isn't easier to get a replacement from Best Buy, Amazon, etc?
Why calling Asus after just few days buying it?
If it happens to me I will be heading to the store where I bought it for an exchange or refund.
I could not sleep knowing I paid for a brand new unit that has to be opened and repaired. Just sayin...
Mines shut down for no reason as well. It was unresponsive for a while and I finally got it started after pressing power and the volume up button. Then a few hours later it shut down again, for no reason. Erg is going on
Sent from my Transformer Prime TF201 using Tapatalk
I called GS just to see what my options were since my gps is not working. They said they would order another for me. I'd try going that route if I were u.
Sent from my Transformer Prime TF201 using xda premium
sold my prime today on CL for what I paid for it. keeping the $99 HP touch pad I bought just to hold me over, turns out to be alot better IMO. snappy CPU, powerful gpu andreno 250.
it currently has more game support aswell and runs them well. also has a great community on xda.
I would not accept anything less than a replacement. Amazon is replacing mine for some pixel/backlight problems.
jzen said:
sold my prime today on CL for what I paid for it. keeping the $99 HP touch pad I bought just to hold me over, turns out to be alot better IMO. snappy CPU, powerful gpu andreno 250.
it currently has more game support aswell and runs them well. also has a great community on xda.
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Click to collapse
Yes it may have all that you mentioned but it won't have ICE CREAM!
ICE CREAM!!!! ICE CREAM!!! The ice cream man is coming!!!
I've got some ice cream, I've got some ice cream. You didn't get none, you didn't get none, cause your tablets on welfare, your tablets on welfare. You can't afford it, you can't afford it. You want some? Psych!!! (Immortal words of --- Eddie Murphy)
RE: Sad Day.
Believe you me, I'm just about to head to bed and I'm waking up tomorrow morning without the ability to take video of my kids opening presents as I had planned with the Prime. Granted I have other means of doing so, but I was excited to do so on the tablet and I've been chomping at the bit for this unit since I first heard about it.
I'm VERY disappointed that I'm out the tablet after only 1 1/2 days. I'm soooo bummed! The reason I called Asus tech and started the RMA process was due to the fact that I figured I didn't have much of a choice. It's either have this unit fixed and wait 10-14 Business days, or get GameStop to order a replacement and wait 4-7 weeks. I did ask if I would still have the 1 year warranty and the operator said I would. (I asked because I know some companies say tough luck after the first repair. I would have been climbing the walls if Asus said tough luck!) I admit, I'm a bit of a "satisfaction now" kind of person-I simply figured that 10-14 Business days was my fastest option to having the tablet back in hand.
Unknown_owner, thanks for the tip. I'll check the volume button.
Skeptikal, Did GameStop give you any kind of ETA? Or were you simply willing to wait no matter how long it takes?
BiGMERF, I see it is working again as you sent your message from your Prime. Where did you get your tablet? Has it happened again?
Thanks all! At least there is some "therapy" in talking about the experience with XDA members
You just bought the thing. Now it doesn't work after a day. Don't mess around with RMA. Go to GameStop, return the unit, and either they can provide you an exchange right then, or get a complete refund. If they hassle you, file a dispute with your credit card provider. Then go buy from some place else.
Better yet, let your wife do the returns. Women are just naturally better at getting their way. Bonus points if she's the in-your-face type. Be sure to get the manager of the store to join the party.
Remember: It's your Xmas present. You're not going to let anybody ruin your Xmas. Attitude counts. And lots of spittle.
Sorry to hear. Have a good Xmas! My prime has no issues yet so I'm keeping my fingers crossed.
EESConsulting said:
Believe you me, I'm just about to head to bed and I'm waking up tomorrow morning without the ability to take video of my kids opening presents as I had planned with the Prime. Granted I have other means of doing so, but I was excited to do so on the tablet and I've been chomping at the bit for this unit since I first heard about it.
I'm VERY disappointed that I'm out the tablet after only 1 1/2 days. I'm soooo bummed! The reason I called Asus tech and started the RMA process was due to the fact that I figured I didn't have much of a choice. It's either have this unit fixed and wait 10-14 Business days, or get GameStop to order a replacement and wait 4-7 weeks. I did ask if I would still have the 1 year warranty and the operator said I would. (I asked because I know some companies say tough luck after the first repair. I would have been climbing the walls if Asus said tough luck!) I admit, I'm a bit of a "satisfaction now" kind of person-I simply figured that 10-14 Business days was my fastest option to having the tablet back in hand.
Unknown_owner, thanks for the tip. I'll check the volume button.
Skeptikal, Did GameStop give you any kind of ETA? Or were you simply willing to wait no matter how long it takes?
BiGMERF, I see it is working again as you sent your message from your Prime. Where did you get your tablet? Has it happened again?
Thanks all! At least there is some "therapy" in talking about the experience with XDA members
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Click to collapse
No, sorry. I didn't even get into that with them on the phone. I am banking on software fixing the GPS issue. If not I will explore the possibilities then. Really sorry yours isn't working as it should. I hope it gets worked out quickly in your favor!
Sent from my Transformer Prime TF201 using xda premium
That really bites I'd be so pissed! I would demand a new one not just a fix. Mine takes a while to boot with some screen flickers in the process. I better not have the same issue coming on. What a way to ruin your mas. I'm so sorry. But being only two days I'd get a new one not a fix. After a month yeah a fix would be warranted but not two days.
Dead Prime
Yup, mine's dead as well. I got it today, used it for a couple of hours and went out, leaving it to charge. Got home, restarted at 100% battery and now it's dead. Thanks ASUS, real glad I took and chance on your tablet! Very impressed...
The best way to see if your Prime is dead (speaking to everyone with this problem) is holding just the power button down for at least 20 seconds. And also, plug it in. If you have an orange or a green light, that is a good thing.
Anyone know what the return policy for gamestop is? Tablet purchased on friday, opened today (Sunday). Experiencing horrible bugs and overall unhappy with the device ... at this point I would prefer a full refund. Much rather wait for the "nexus tablet" which will most likely beat this tablet in every way possible both hardware and software wise.
Exchange only.
Sent from my Transformer Prime TF201 using xda premium
As far as I know, if you open it you're not getting a refund.
Exchange only IMO is stupid. Its a faulty product in my eyes , and no exchange will fix it. How else would u know this without opening it
Throw it on craigslist, you will get atleast full money back and maybe even a profit.
Sent from my Galaxy S2
Put it on eBay or CL. What you're considering faulty others seem fine with.
I wonder if i can melt the plastic wrap back on... technically it was already opened when they installed stuff on it in store ...
chris61292 said:
Anyone know what the return policy for gamestop is? Tablet purchased on friday, opened today (Sunday). Experiencing horrible bugs and overall unhappy with the device ... at this point I would prefer a full refund. Much rather wait for the "nexus tablet" which will most likely beat this tablet in every way possible both hardware and software wise.
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Click to collapse
I just got home with my ATP/dock and turned it on to make some video's to upload to youtube and post here. I installed the update.
With over half a battery charge left it restarted out of nowhere. I said uhhhh ok. Then I started to play Riptide GP and it stutters every now and then for about 2 to 3 seconds....WTF. I'm currently on hold with the manager who is pissed off at me, trying to see what he can do about a refund. I've only had this thing for about an hour.
Is anyone else experiencing stuttering in Riptide GP and random restarts?
skygunner27 said:
I just got home with my ATP/dock and turned it on to make some video's to upload to youtube and post here. I installed the update.
With over half a battery charge left it restarted out of nowhere. I said uhhhh ok. Then I started to play Riptide GP and it stutters every now and then for about 2 to 3 seconds....WTF. I'm currently on hold with the manager who is pissed off at me, trying to see what he can do about a refund. I've only had this thing for about an hour.
Is anyone else experiencing stuttering in Riptide GP and random restarts?
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Click to collapse
If you can get a refund let me know, so i have some leverage to return this POS
Wifi problems, light leaking, freezes ... etc
It took me less than five seconds to find the Gamestop return policy on their web site, so why are you asking this question? Do you want someone to make it all better?
Bye.
chris61292 said:
If you can get a refund let me know, so i have some leverage to return this POS
Wifi problems, light leaking, freezes ... etc
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Click to collapse
The manager said the best he could do is give me a call tomorrow. I'm about to leave to go to the store and get my money back. Hopefully someone will post some good advice soon to fix the problems I'm having. Aesthetically my unit is perfect
Sent from my iPad 2
skygunner27 said:
The manager said the best he could do is give me a call tomorrow. I'm about to leave to go to the store and get my money back. Hopefully someone will post some good advice soon to fix the problems I'm having. Aesthetically my unit is perfect
Sent from my iPad 2
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Click to collapse
What problems are you having? I haven't got my prime in yet, but I had an original transformer and a xoom so pretty comfortable with honeycomb, I might be able to help you out.
Sent from my Galaxy S2
skygunner27 said:
I just got home with my ATP/dock and turned it on to make some video's to upload to youtube and post here. I installed the update.
With over half a battery charge left it restarted out of nowhere. I said uhhhh ok. Then I started to play Riptide GP and it stutters every now and then for about 2 to 3 seconds....WTF. I'm currently on hold with the manager who is pissed off at me, trying to see what he can do about a refund. I've only had this thing for about an hour.
Is anyone else experiencing stuttering in Riptide GP and random restarts?
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Click to collapse
You definitely have a dud. No random restarts, and riptide/shadowgun run great on mine. I would expect a new unit from them. Amazon didn't hesitate to set me up with a replacement order for my screen problems.
tbns said:
You definitely have a dud. No random restarts, and riptide/shadowgun run great on mine. I would expect a new unit from them. Amazon didn't hesitate to set me up with a replacement order for my screen problems.
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Click to collapse
Thanks I'm leaving now to try and return it. I opened the other 2 units that had their own defects so there's no other units available for exchange.
http://google.com/search?q=gamestop+return+policy
Yes, Gamestop doesn't have a refund policy per se. That said, its policy is geared to the items it sells, which are mostly software. Hardware is an exception. If you have a defective product and you return it within a few days, you have the right to an IMMEDIATE exchange. If they don't have stock on hand. You have the right to demand a refund.
There are two ways to do this. You can go back on their busiest returns day of the year (either tomorrow the 26th or the 2nd), and make a scene. Refuse to budge until you are satisfied.
If you aren't the confrontational type, which is totally understandable, then whip out your phone and get the whole interaction on video. Get the manager's name and his statement recorded. Make sure it's date stamped. Post it on Vimeo or Youtube. This will be your indelible proof of "a reasonable attempt to return a defective product," if it goes to arbitration. Next, contact your credit card company and dispute the charge. Then, go buy at some place else.
I do not recommend palming your problem child off on some other unwitting buyer. You already have your Xmas messed up. You don't want to ruin Xmas for somebody else. Bad karma and all that.
skygunner27 said:
Thanks I'm leaving now to try and return it. I opened the other 2 units that had their own defects so there's no other units available for exchange.
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Click to collapse
I think gamestop is closed today as it is Christmas, might wanna try to return it tomorrow.
Sent from my Galaxy S2
Thanks I'm going to give it a go. It's time to put on my game face
i'm exchanging mine after having lag with the keyboard, light bleed (on the boot screen, but not seen during normal use), and weird issues with the screen flickering and doing this shifting thing up and down. Yesterday, all of a sudden when I would press the shift key on the keyboard, I would hear a hissing noise out of the speaker. Happened three times. Since the store I purchased it from is almost 2 hours away, I am waiting for a call back from the manager to see if they can order me a replacement and have it shipped to the non-tablet Game top where I live.
ravizzle said:
I think gamestop is closed today as it is Christmas, might wanna try to return it tomorrow.
Sent from my Galaxy S2
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Click to collapse
The manager opened for 4 hours today to catch up on inventory and to hand out prime reserves. I was able to return it.
skygunner27 said:
The manager opened for 4 hours today to catch up on inventory and to hand out prime reserves. I was able to return it.
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Click to collapse
Well congrats and I hope you have fun with your iPad 2. Have a great life!
Now that Asus has officially declared that there is a problem with gps I've decided to return my open TF201 to the GameStop that I bought it from. I've read some posts where folks said thay returned their prime for a full refund with no problem and other posts where a refund was refused. I am currently within the 30 day return period but the unit has been opened.
Does anyone have any advice on how to approach the local GameStop manager. My approach is to be honest, friendly and persistent. What response should I expect?
Don't return it over a GPS how many other devices do you have that have GPS cell phone check! Tom Tom check! Ect... Lol don't do it!
Sent from my PC36100 using Tapatalk
Well seeing gps is not in the specs they probably won't do it.
Sent from my evo 3d running ViperROM redline
Returned mine for a full refund...cash no less. I didn't speak with the manager I just went to the desk and told them since they didn't have any in stock for an exchange I wanted a refund. No questions asked and they didn't even open the box. After I got the cash I went back to my car to get them the charger and cable lol
if they give you any hassle, tell them to exchange it, and they will have to offer you a refund since there are none in stock.
but since GPS is listed on the box, and it doesn't work they would be hard pressed to try to refute your claims for it not living up to the specs.
adiliyo said:
if they give you any hassle, tell them to exchange it, and they will have to offer you a refund since there are none in stock.
but since GPS is listed on the box, and it doesn't work they would be hard pressed to try to refute your claims for it not living up to the specs.
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Click to collapse
That's what I was thinking. And mine does say gps on the box.
Hate returning stuff
Well guys, I'm one of those people who hates to return stuff. But damn it, I don't think it's right for asus to be removing the GPS description and acting like it's nothing. I know some of you are saying you've successfully returned it. Anyone out there who wasn't successful? Cause I'm thinking of taking it back. GPS is not important to some people, it is to me and I want my 500 dollar tablet to work. I wouldn't even care if asus would fix this problem.
Axe-08 said:
Well seeing gps is not in the specs they probably won't do it.
Sent from my evo 3d running ViperROM redline
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Click to collapse
It's actually listed on Gamestop's own website as having GPS...
Yeah - I don't see why you should have any problem returning it - the GPS is included, and it's defective - plus, as already stated in this thread, they won't have stock to issue you an exchange...
asus hasn't said they are giving up on GPS, they are saying that GPS performance will never be excellent due to the design of the prime, because of that they are going to stop marketing the feature so that people won't try to buy it as a standalone GPS unit, but they will continue to make it work as best as it can.
we'll see what that ends up meaning over the next weeks/months, while mine gets a real finnicky lock on sats, it works well enough for what i generally need it for, which is opening google maps and seeing how to get somewhere or where some place is, which means i am connected to wifi, which means the a-gps works well enough to position me to accomplish that.
but i digress. i am also curious if anyone has been refused a refund by gamestop, because there is no way i would find that acceptable as a customer. no refund on opened video games makes sense, but if they try to push it on hardware, that's just bull****.
I'm waiting for ICS to come out and see if it fixes issues I'm having. If not then return it, repurchase SGT10 1 at Costco. I will then have 90 days to consider buying another prime or whatever next best thing to come out within the 90 day return policy.
Issues:
Screen brightness often times fluctuates under power saving mode, brightness lowest lvl.
Random shutdowns and takes several tries to get it to turn on.
Web browsing: Web pages sometimes flickers.
Sent from my Transformer Prime TF201 using Tapatalk
Ok so I called my Gamestop (Woodbridge, VA) about returning my TP and getting a refund. They had to call the distict manager to verify if I could get a full refund from it. The distrcit manager told them that I can return it to any store in the area. So tonight I am going to go to Gamestop and return it and now I have to find another one.
doeboy1984 said:
Ok so I called my Gamestop (Woodbridge, VA) about returning my TP and getting a refund. They had to call the distict manager to verify if I could get a full refund from it. The distrcit manager told them that I can return it to any store in the area. So tonight I am going to go to Gamestop and return it and now I have to find another one.
Click to expand...
Click to collapse
When you say "now I have to find another one", are you planning on getting another TF201?
Yes I am getting another TF201. I just ordered one from BB a few minutes ago. Lets hope that I don't get another dud! I really like the tablet, but mine had a few issues, no gps what so ever, minor screen bleed and no serial number. So I figure I give it another shot, if not then I will sell my TP and dock on CL/eBay. To let you know when I talked to my GS I acted like I wanted another one, which I do, and said that if you can't guarentee that I will have one on your next shipment that I would like a refund. I don't like having a defective item just sitting here and not being able to do nothing because you don't have any in stock. He said he had to get clearance from his district manager to do so. I let him do his thing and called back today and was told I could return it for a refund. That basically what I told him in a nutshell.
the tech's there blow. I sent in my tab for the gps issue and got this response;
"Dear Valued Customer,
Per our repair facility, they were unable to duplicate the problem with your ASUS TF201 and test results are NTF (No Trouble Found, all tests passed) for RMA # USG7xxxxxxx.
Please provide more information so we can try to duplicate the issue. Need specifics as to when & how problem occurs and any components being used that could possibly be causing the problem.
"
My response;
"GPS will not lock on to GPS SATELLITES. As in the GPS apps that allow me to see what satellites the GPS can see. This is where the problem is. If you have an app that shows it locks on to satellites please let me know what it is.
I've tried several apps in the android market i.e. GPS Status, none show satellites.
after 7 days of keeping my tab with no more responses, I made 4 complaint calls in the same day. after that I got this;
"Please note this unit may not be defective.
ASUS TF201 come with: Assisted GPS functionality which requires connection to Wifi network in order to acquire location information.
Did GPS work when connected to WiFi?
WTF?!?! My immediate response? this;
"Mr Cruz,
If you're asking do I get my location with WiFi on, then yes I do. My ASUS laptop ALSO gives me my location with WiFi and it doesn't have GPS.
The use of WiFi is soley for the maps and has nothing to do with the GPS itself. GPS gets is coordinates from GPS satellites. Map apps convert the "longitude and latitude" data the GPS gives and points it out relative to its maps.
The app"GPS Status" from the google market (free) is designed to show how many GPS satellites the GPS hardware can find. With or without WiFi. Try it out on your smartphone, you'll see what I'm talking about.
HOWEVER, since you are taking so long and emailing me at the end of the day on a Thursday (like last week), this means I won't hear from anyone until NEXT Thursday to ask the same question. To be honest, if you are not understanding what I'm conveying in these last 2 emails, I don't think you'll really ever will.
Please send back my defective unit asap so I can make complaints to everyone else and show how unhelpfull and unknowledgeable an ASUS tech is concerning tablets and convince people its better to wait for other quad tabs then have this type of problems. My original iPad and Acer A500 had NO issues with this, but my new more expensive tablet can't. You've had my tablet longer than me with no answers.
Again, please send it back. Your tech service is underwhelming and a waste of my time.
Frank Funes"
YES, I "said" it. I had my tab on Dec 23, sent it in Dec 27, theyve had it since Dec 29 and STILL cant understand what im talking about. I have my tab insured and will drop it off a bldg so I can get me a new one.
The transformer prime doesn't have a gps anymore.
g0t0 said:
I have my tab insured and will drop it off a bldg so I can get me a new one.
Click to expand...
Click to collapse
And with that, you've utterly destroyed what little credibility you had. You're angry at ASUS, and so you're going to commit insurance fraud in response.
Mine doest, work and no issue, and I have ICS
Sent from my HTC Vision using XDA App
g0t0 said:
the tech's there blow. I sent in my tab for the gps issue and got this response;
"Dear Valued Customer,
Per our repair facility, they were unable to duplicate the problem with your ASUS TF201 and test results are NTF (No Trouble Found, all tests passed) for RMA # USG7xxxxxxx.
Please provide more information so we can try to duplicate the issue. Need specifics as to when & how problem occurs and any components being used that could possibly be causing the problem.
"
My response;
"GPS will not lock on to GPS SATELLITES. As in the GPS apps that allow me to see what satellites the GPS can see. This is where the problem is. If you have an app that shows it locks on to satellites please let me know what it is.
I've tried several apps in the android market i.e. GPS Status, none show satellites.
after 7 days of keeping my tab with no more responses, I made 4 complaint calls in the same day. after that I got this;
"Please note this unit may not be defective.
ASUS TF201 come with: Assisted GPS functionality which requires connection to Wifi network in order to acquire location information.
Did GPS work when connected to WiFi?
WTF?!?! My immediate response? this;
"Mr Cruz,
If you're asking do I get my location with WiFi on, then yes I do. My ASUS laptop ALSO gives me my location with WiFi and it doesn't have GPS.
The use of WiFi is soley for the maps and has nothing to do with the GPS itself. GPS gets is coordinates from GPS satellites. Map apps convert the "longitude and latitude" data the GPS gives and points it out relative to its maps.
The app"GPS Status" from the google market (free) is designed to show how many GPS satellites the GPS hardware can find. With or without WiFi. Try it out on your smartphone, you'll see what I'm talking about.
HOWEVER, since you are taking so long and emailing me at the end of the day on a Thursday (like last week), this means I won't hear from anyone until NEXT Thursday to ask the same question. To be honest, if you are not understanding what I'm conveying in these last 2 emails, I don't think you'll really ever will.
Please send back my defective unit asap so I can make complaints to everyone else and show how unhelpfull and unknowledgeable an ASUS tech is concerning tablets and convince people its better to wait for other quad tabs then have this type of problems. My original iPad and Acer A500 had NO issues with this, but my new more expensive tablet can't. You've had my tablet longer than me with no answers.
Again, please send it back. Your tech service is underwhelming and a waste of my time.
Frank Funes"
YES, I "said" it. I had my tab on Dec 23, sent it in Dec 27, theyve had it since Dec 29 and STILL cant understand what im talking about. I have my tab insured and will drop it off a bldg so I can get me a new one.
Click to expand...
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What a bunch of idiots they are. You should have told them that even with wifi the GPS doesnt' work, which is true...it might get the location right on google maps but gps still dont' work as the bottom right icon says "searching for gps". If it's searching, it can't possibly get the location from gps but through wifi..... I don't know how these people got a job?
I thought it was pretty obvious the GPS doesn't work at all for a lot of people and that unless they got out the hack saw and hacked into the aluminium in the device they were never going to fix the problem?
wynand32 said:
And with that, you've utterly destroyed what little credibility you had. You're angry at ASUS, and so you're going to commit insurance fraud in response.
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How the hell do you get insurance fraud from that statement... for all you know he's just sick of it and decided to BUY himself a different tablet. We have real problems here and people are sick of Asus response.
nxp3 said:
How the hell do you get insurance fraud from that statement... for all you know he's just sick of it and decided to BUY himself a different tablet. We have real problems here and people are sick of Asus response.
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Because purposely destroying an insured item as a means to get yourself a brand new one is, in fact, fraud.
I sent mine in as after about three days I noticed a crack at the dock connector, so I noted a lower left light bleed and the GPS. I hope something gets resolved on mine. I'm not trying to be negative but with the price drop at hhgregg, the issues it comes with, and the new one coming out shortly, makes me wonder if Asus is giving up on this model.
wynand32 said:
And with that, you've utterly destroyed what little credibility you had. You're angry at ASUS, and so you're going to commit insurance fraud in response.
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Hows that fraud?? My insurance allows for ANY damage to my laptop. Asus kept it over my 15day return period which means I cant return it without losing money now. My a$$, if thats going to happen.
What you think of my "credibility" is irrelevant. My issue with my tab is not UNCOMMON. Fact, I sent it in. Fact, they gave me the run around. Fact, Im pissed I sold my ACER for this more expensive defective unit.
You might think my MORALS are off, but I could care less. I PAID for a fully functional unit that is SUPPOSED to have a working gps in it and they could care less about truly worrying whether its solved or not because theyre worried about THEIR credibility . I also PAID for insurance that ALLOWS me to insure I get a fully functional unit.
nxp3 said:
How the hell do you get insurance fraud from that statement... for all you know he's just sick of it and decided to BUY himself a different tablet. We have real problems here and people are sick of Asus response.
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Purposely ruining something to get a new one using insurance is fraud. However, I assumed he was making a joke based on his situation.
g0t0 said:
Hows that fraud?? My insurance allows for ANY damage to my laptop.
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I absolutely guarantee you that your insurance does not include INTENTIONAL damage due to throwing it off a building. This makes it fraud.
My issue with my tab is not UNCOMMON. Fact, I sent it in. Fact, they gave me the run around. Fact, Im pissed I sold my ACER for this more expensive defective unit.
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It's a known issue, well publicized and not going to get fixed. They've pulled it from the spec sheet and announced that already. Why are you expecting them to say something different?
I PAID for a fully functional unit that is SUPPOSED to have a working gps in it
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Then I would suggest you take this up with your vendor so you can try to return it past your 14 days.
This was returned prior to Asus saying anything about the GPS so they should have at least acknowledged that and refunded the shipping costs.
Evo_Shift said:
This was returned prior to Asus saying anything about the GPS so they should have at least acknowledged that and refunded the shipping costs.
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Yeah, that's fair. I also think retailers should take back a product past their return date if the GPS is a big issue for people, since they did sell a device with a advertised non-working feature.
Evo_Shift said:
Purposely ruining something to get a new one using insurance is fraud. However, I assumed he was making a joke based on his situation.
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Not necessarily. I definitely wont be as careful with my tab as I had with my Acer. if I leave it in the car, go to a movie and someone steals it, oh well..... If I leave it too close to the edge of my table and one of the kids knocks it over, oh well...
you get my meaning.
TAKE A CHILL PILL. BEING MAD UP HERE WONT MAKE MATTERS ANY BETTER.
THE responses Asus gave you is some Royal B.s. though. Can't lie about that. SORRY for the drama Asus has caused you. Like you said, just exchange it since you have insurance. BUT Don't expect any hardware GPS fix. ASUS already admitted they not going to fix that and prime was never meant to be a dedicated GPS device. IT DOES suck they had your device so long only to give you a load of hot steamy crap..lol. good luck on the new device. CANT LIE, I'd be pissed off also.
5h4d0w said:
Yeah, that's fair. I also think retailers should take back a product past their return date if the GPS is a big issue for people, since they did sell a device with a advertised non-working feature.
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Ill look into that one too. Thanks
demandarin said:
TAKE A CHILL PILL. BEING MAD UP HERE WONT MAKE MATTERS ANY BETTER.
THE responses Asus gave you is some Royal B.s. though. Can't lie about that. SORRY for the drama Asus has caused you. Like you said, just exchange it since you have insurance. BUT Don't expect any hardware GPS fix. ASUS already admitted they not going to fix that and prime was never meant to be a dedicated GPS device. IT DOES suck they had your device so long only to give you a load of hot steamy crap..lol. good luck on the new device. CANT LIE, I'd be pissed off also.
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Only mad at ASUS.....and the people that come here with their high and mighty righteous morality, to a thread.
Wow. What complete b.s. I am so DONE with Asus. Never again will I buy one of their products (in addition to the Prime, almost every motherboard I've ever bought when building PCs has been an Asus. No more).
nyijedi said:
Wow. What complete b.s. I am so DONE with Asus. Never again will I buy one of their products (in addition to the Prime, almost every motherboard I've ever bought when building PCs has been an Asus. No more).
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I own an Asus g60v laptop and its worked for me great these last 2 years. I'm just saying their techs SUK when it comes to the the Prime.
Amazingly enough the Prime I bought from Walmart online the other day is working like it is supposed to be working. I've actually used my Bluetooth connection listening to music streaming down from Google Music and performed a speed test and still was about 20+Mbps speed using speed test. ALL the other units I had wouldn't even get 5Mbps. This is like the 3rd or 4th Prime I had. I can't even remember. And for those GPS people out there I was able to get GPS signal on a %100 humidity day in about 10 seconds. I have no idea what was done, but I'm not letting this one go. I've already sent all my Asus contacts a message asking if they can keep my RMA unit and just refund me the retail price of what I paid for it and to let me keep what I have.
Also the buttons seem easier to press. Like the power button. It has a more tactile feel then all the other ones I had. Along with the volume rocker.
My serial number starts with C20KAS......
FINALLY I'm done with all this BS, only until I get a refund from Asus hopefully. If they don't actually give me a refund I'll have to see what I'll do. I certainly don't want to be the owner of two Prime tablets, equaling over $1000 in price. Ouch!
I think you just got a good one.
I've had my prime since launch, got it from Best Buy, and i've never had one issue with it. GPS, WiFi, BT, and everything else works flawlessly. I do maybe have a "weaker" signal according to the bars on the screen, but I've never dropped a connection or had ANY speed issues.
Love my prime.
Cool story bro
This sounds like you think the tablet would be subpar because it was at a Walmart...
Sent from my myTouch_4G_Slide using XDA Premium App
opentoe said:
Amazingly enough the Prime I bought from Walmart online the other day is working like it is supposed to be working. I've actually used my Bluetooth connection listening to music streaming down from Google Music and performed a speed test and still was about 20+Mbps speed using speed test. ALL the other units I had wouldn't even get 5Mbps. This is like the 3rd or 4th Prime I had. I can't even remember. And for those GPS people out there I was able to get GPS signal on a %100 humidity day in about 10 seconds. I have no idea what was done, but I'm not letting this one go. I've already sent all my Asus contacts a message asking if they can keep my RMA unit and just refund me the retail price of what I paid for it and to let me keep what I have.
Also the buttons seem easier to press. Like the power button. It has a more tactile feel then all the other ones I had. Along with the volume rocker.
My serial number starts with C20KAS......
FINALLY I'm done with all this BS, only until I get a refund from Asus hopefully. If they don't actually give me a refund I'll have to see what I'll do. I certainly don't want to be the owner of two Prime tablets, equaling over $1000 in price. Ouch!
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Good to hear! Asus must be getting its groove on. They must be working out the problems. The prime is one sweet tablet. I have my modded one still working. (for mobile applications... using in one of my vehicles.) But, I want a prime for couch / bedside surf! Walmart is cool about returns too. So If i order online I can easily exchange it a few time.... until i get what i want.
Mod Edit: removed illagal activity post.
Not condoning what you said about stickers swap but it would go back to Asus anyways. It's not going to be put back out for sale when you tell them it don't work right. Walmart would just send it back to Asus, its policy. I tried to get an HP Touchpad someone was taking back a while back during the fire sale they wouldn't let me get it said policy says they have to send back to manufacture once opened.
drvsbsm said:
Not condoning what you said about stickers swap but it would go back to Asus anyways. It's not going to be put back out for sale when you tell them it don't work right. Walmart would just send it back to Asus, its policy. I tried to get an HP Touchpad someone was taking back a while back during the fire sale they wouldn't let me get it said policy says they have to send back to manufacture once opened.
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It does not matter what Walmarts policy is, what matters is the principle of what was being sugested.
grneyez said:
It does not matter what Walmarts policy is, what matters is the principle of what was being sugested.
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Absolutely. Just do the right thing and be honest. He still has to look at himself in the mirror. And if committing this type of act doesn't bother the person, he has a bigger problem than we can help him with here.
Thanks again for speaking up and condoning honesty.
Sent from my iPad using Tapatalk HD
Here at XDA we don't like to promote illegal activity, please keep in mind for the next time.
neo1738 said:
Mod Edit: removed illagal activity post.
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mbo1951 said:
Absolutely. Just do the right thing and be honest. He still has to look at himself in the mirror. And if committing this type of act doesn't bother the person, he has a bigger problem than we can help him with here.
Thanks again for speaking up and condoning honesty.
Sent from my iPad using Tapatalk HD
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Your welcome.
af974 said:
Here at XDA we don't like to promote illegal activity, please keep in mind for the next time.
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I'm all for being honest and legit, but if a lot of us are being bent over and screwed by a corporate monster we can never win with what are we supposed to do? Just sit back and let them do whatever they want? We need to stand up for ourselves.
If we aren't getting the appropriate satisfaction or expected support I really would love to know what to do that would give us our satisfaction within our return time policy time? After that return period is over, we are pretty much stuck with what we have.
I already asked Asus very kindly and eagerly if they would keep my RMA unit and just refund me my money because I purchased another prime that is working better turned me down instantly with no regard to my problem. I was backed into a corner like a caged animal with very LIMITED options. Since money doesn't grow on trees for me I'm at a loss on what to do or where to go. Asus doesn't respond to my emails anymore and these "updates" can't fix dead pixels either. I hope people understand where I'm coming from.
Wow! That's messed up. Have you tried explaining your situation to Gary?