Ive been working with Verizon tech support to get my phones working with my network extender. Its going on 2 months now, and Verison support is now contacting Samsung to see what the problem can be. If this dosnt work, they said next possible step would be to change our phones. I doubt they will give is 4G phones, so what are your recomendations for a good 3G replacement that is not a motorola since the tech told me they have had problems with some motorolla phones working with the extendor.
I was looking at the Inctedible 2 but it only has 1.2 gb of internal storage, but does have more ram and is unlockable. Any sugestions would be greatly appreciated. Thanks.
John T
jtornone said:
Ive been working with Verizon tech support to get my phones working with my network extender. Its going on 2 months now, and Verison support is now contacting Samsung to see what the problem can be. If this dosnt work, they said next possible step would be to change our phones. I doubt they will give is 4G phones, so what are your recomendations for a good 3G replacement that is not a motorola since the tech told me they have had problems with some motorolla phones working with the extendor.
I was looking at the Inctedible 2 but it only has 1.2 gb of internal storage, but does have more ram and is unlockable. Any sugestions would be greatly appreciated. Thanks.
John T
Click to expand...
Click to collapse
Ive heard nothing but good things about the Incredible 2. I cant imagine 1.2gb will be that big of a problem when you have access to almost 10 times that amount with an external sd card. I'd pull the trigger on that or the bionic, if you can pull it. (ps. you can get it, it has been done!!!)
thelowend said:
Ive heard nothing but good things about the Incredible 2. I cant imagine 1.2gb will be that big of a problem when you have access to almost 10 times that amount with an external sd card. I'd pull the trigger on that or the bionic, if you can pull it. (ps. you can get it, it has been done!!!)
Click to expand...
Click to collapse
+1 my girls got the INC2 running CM7 RC1 and it's AWESOME. Better then my X2 on CM7 RC0. Plus the INC2 is 100% getting ICS. I'd go with the INC2. Good luck, let us know how it goes.
Sent from My Rooted MB870/DROID X2 Running CM7
as of right now, I am still waiting for this issue to be resolved. I wouldnt go with a bionic because the verizon support guy said that some motorollas have problems with the extenders. I have now been told by a verizon store rep that they might even replace it with an older 4g phone. So Im not sure what phones they would offer. I hope to hear from them soon.
Just incase anyone is wondering, after 3 days and 9 hours of a 3way conference call with me, Verizon, and Samsung I finally got Verizon to replace the X2's. They are giving us 2 HTC Rerounds. I'm very happy with what they are giving us. Cant wait to recieve them.
jtornone said:
Just incase anyone is wondering, after 3 days and 9 hours of a 3way conference call with me, Verizon, and Samsung I finally got Verizon to replace the X2's. They are giving us 2 HTC Rerounds. I'm very happy with what they are giving us. Cant wait to recieve them.
Click to expand...
Click to collapse
Probably because that thing is now $50. I'm hoping to try and get that as well. I heard you should buy a ext. battery for them as well. Any tips on how you got that?
jtornone said:
Just incase anyone is wondering, after 3 days and 9 hours of a 3way conference call with me, Verizon, and Samsung I finally got Verizon to replace the X2's. They are giving us 2 HTC Rerounds. I'm very happy with what they are giving us. Cant wait to recieve them.
Click to expand...
Click to collapse
same here. rezound looks pretty darn sexy if i do say so myself. getting mine later this week (wed or thurs)
antp121 said:
same here. rezound looks pretty darn sexy if i do say so myself. getting mine later this week (wed or thurs)
Click to expand...
Click to collapse
You got it from Support like him?
Whats your secret XD
Verizon can suck my **** right now. I called into the tech support because I've been having really bad speaker issues. today only sounds like damn static also when my phone is connected to my home theater system. the audio will play fine over my bluetooth. they won't even seen me a ******* replacement. moron tells me to just do a factory reset and will be fine and then disconnects the call. I've never dropped my phone and it's never gotten wet. Since day one its been in a otter box defender case. This is really the first issue I've had with the phone. My phone has rebooted only like 4 or 5 total since I've had it (got it on release day). I've done the reset and still same issue. Tomorrow I guess I will just lie to the damn person and tell them that there are more issues than what's going on.
/rant
Sent from my DROID X2 using XDA
I was working with tech support for a good month and a half. The tech wanted to send us one rezound and one other dx2 to see if the rezound made the differene, but thankfully the rep from executive relations also gave me the choice of just getting 2 rezounds. They should be here wed.
Just got my 3rd x2 Today, had problems with activation and now I got a Droid inc2 coming on weds!
I am taskforceZ
Would me complaining to customer service in chat on vzw website work?
Sent from my YP-G70 using XDA Premium App
I emailed Executive Relations. Heres the email address I used. [email protected] it might take a day or 2 to hear from them though.
Jayydude_SGP said:
Would me complaining to customer service in chat on vzw website work?
Sent from my YP-G70 using XDA Premium App
Click to expand...
Click to collapse
I would say yes it would. Although they may tell you to call tech support to try and trouble shoot
I am taskforceZ
Jayydude_SGP said:
Would me complaining to customer service in chat on vzw website work?
Sent from my YP-G70 using XDA Premium App
Click to expand...
Click to collapse
Nickolas said:
I would say yes it would. Although they may tell you to call tech support to try and trouble shoot
I am taskforceZ
Click to expand...
Click to collapse
jtornone said:
I emailed Executive Relations. Heres the email address I used. [email protected]verizonwireless.com it might take a day or 2 to hear from them though.
Click to expand...
Click to collapse
I complained on twitter, use @vzwsupport, replies take about 5-10 minutes or so.
Sent from my Droid using xda premium
We tried thru twitter and facebook, i got no response from them. When i emailed ER the ball started to get rolling with tech support actually trying to resolve the issue. I finally got fed up with Verizon/Samsung over 8 hours of phone calls in 3 days that i said that i wanted a new device and that would be the only solution. I was patient, polite the whole time so I dont know if that played a part in getting the phones. I did have to extend my contract to go from the X2 to the 4G rezound, but i have no plans on leaving Verizon anyways so that wasnt a big issue. They also gave me a car dock for the Rezound as well.
jtornone said:
Just incase anyone is wondering, after 3 days and 9 hours of a 3way conference call with me, Verizon, and Samsung I finally got Verizon to replace the X2's. They are giving us 2 HTC Rerounds. I'm very happy with what they are giving us. Cant wait to recieve them.
Click to expand...
Click to collapse
Why was Samsung in the mix, do they provide the extender?
Sent from my MB870 using XDA
Yeah, Samsung makes the network extender. The X2's never worked properly with it. I think they took way too long changing settings, increasing the power and everything else with it. hopefully my Rezounds show up soon.
im tweeting @VZWSupport about the phone right now, dont know how successful itll be
Sent from my DROID X2 using XDA
also try the ER email address i posted earlier in this thread. It took me a few days, but that might be because i emailed them on a friday evening.
Related
So after going through 3 Eris handsets and finally finding a CSR who had enough to sympathy on me to send out an Incredible, I've now gone through 2 of the latter. Both have reboot loop issues, the first wouldn't even go past the quietly brilliant screen while the second can go four hours before deciding not to work for an hour. This is the most frustrating thing I've ever been through. I'm gonna try to talk customer service into a new Inc instead of a refurbished one and see if that changes anything. Otherwise I'm just going to keep the third Eris and steal my moms upgrade in June I guess.
Moral of the story, just because something looks better doesn't mean it always is.
Sent from my ERIS using XDA App
I went through 3 Eris's and I'm on my second D2, which I haven't had any problems with. The refurbs from Verizon are hit and miss, mostly miss. Good luck getting them to send you a new one. I have a feeling your going to have to put up a good fight for that. Hopefully it works out for you though.
Fortunately I've had nothing but good experiences with customer service. I'll ETF my contract if they refuse to help and I'll go to Sprint.
Sent from my ERIS using XDA App
Never had an issue with my original new devices on Verizon, so never had to deal with the refurb. But I'd still take mom's in June and get something hardcore (Like the Merge?)
If the third one coming on Tuesday has the same issue then that's exactly what I'll do.
Sent from my ERIS using XDA App
gee7201 said:
Never had an issue with my original new devices on Verizon, so never had to deal with the refurb. But I'd still take mom's in June and get something hardcore (Like the Merge?)
Click to expand...
Click to collapse
I was hoping for the Merge as well, but everything that I have seen rumored about it lately says it is going to Alltel. (several sites are posting that the Merge passed FCC yesterday for Alltel) So probably it wont be in your average Verizon store. I was hoping for an HTC device that has something smaller than a the mammoth 4.3 inch screen and the keyboard was something of a bonus to me.
I'll probably be going with an HTC device when I get my upgrade/ get a different carrier. Moto has made me never want to buy another phone from them because of the efuse, and the Evo is awesome....
orkillakilla said:
I'll probably be going with an HTC device when I get my upgrade/ get a different carrier. Moto has made me never want to buy another phone from them because of the efuse, and the Evo is awesome....
Click to expand...
Click to collapse
Hopefully the Bionic will not be locked down, HTCs QC is really beginning to worry me.
Sent from my ERIS using XDA App
Why would they not lock down the bionic after the success they had with the x? Sales and security wise. Locking it down didn't hurt either company. A tier 3 Verizon tech told me not to be surprised if it's businessas usual. They know I'm rooted and "hacked" so I don't care. Time to leave Verizon because they want **** locked down as hard as possible.
Sent from my GSB v1.0 using XDA App
what did you say to get them to send you a different phone? Does threatening to cancel your contract early work?
ngc604 said:
Why would they not lock down the bionic after the success they had with the x? Sales and security wise. Locking it down didn't hurt either company. A tier 3 Verizon tech told me not to be surprised if it's businessas usual. They know I'm rooted and "hacked" so I don't care. Time to leave Verizon because they want **** locked down as hard as possible.
Sent from my GSB v1.0 using XDA App
Click to expand...
Click to collapse
I agree that it is probably wishful thinking on my part, but never know, it might happen.
wwonka69 said:
what did you say to get them to send you a different phone? Does threatening to cancel your contract early work?
Click to expand...
Click to collapse
I just told the tech lady that after having had 3, I was really not looking to get another one and she just gave it to me, no ifs, ands, or buts. They've already offered to send me an X because of the Inc trouble, but I said I'd give the Inc one more shot, so tomorrow is HTC's last chance to redeem themselves in my eyes.
Hit or miss again... my husband tried it with Verizon and the rep told him Quote: "go ahead." there was no help at all, no "You've been such loyal customer for 10+ years... what can we do to help?", no "Sorry to see you go." nothing, just a basic "Ba-bye!" He is now with Sprint and so far very happy.
This one works! Only problem I've found with it so far is an unexplained lagginess while on the charger, but that I can live with. I wouldn't have had a problem leaving Verizon for Sprint over this issue, it would've been completely unacceptable for them to leave me hanging after all the issues I've had with them, and I would've gladly taken my money elsewhere.
So I went into my Verizon store this morning to do a waranty replacement for my Eris due to a dead spot in the upper right corner of the screen. Replacement will be here in 3 days. What are the odds I will be sent a different droid? This is my first time doing a warranty replacement.
getting a different droid phone is highly unlikely, a lot of Eris's have been turned in to verizons trade in program so you will most likely get a eris refurb.
Sent from my Ginger Tazz with gum drop buttons
just got an eris refurb yesterday. your chances of getting an eris are 100% unless you were told otherwise.
Eh yeah another Eris it was. 8 more months till upgrade time.
update: after 24 hours with this phone, it is more screwy than my 1st one!
another one is on the way but they placed it on my 2nd line which is my fiancee's eris. I call to tell them its for my line, and the guy says well when I get it send it back and they will send one for my line. So I got frustrated and the guy offered me a month free service and transferred me to tech support. The guy there says when the phone comes in I can still activate it on my line. Hope the 3rd one isn't so messed up.
Sent from my Eris using XDA App
Looks like this is a good one!
Sent from my GSBv1.5-ERIS using XDA App
chadw80 said:
Eh yeah another Eris it was. 8 more months till upgrade time.
update: after 24 hours with this phone, it is more screwy than my 1st one!
another one is on the way but they placed it on my 2nd line which is my fiancee's eris. I call to tell them its for my line, and the guy says well when I get it send it back and they will send one for my line. So I got frustrated and the guy offered me a month free service and transferred me to tech support. The guy there says when the phone comes in I can still activate it on my line. Hope the 3rd one isn't so messed up.
Sent from my Eris using XDA App
Click to expand...
Click to collapse
chadw80 said:
Looks like this is a good one!
Sent from my GSBv1.5-ERIS using XDA App
Click to expand...
Click to collapse
Yeah, you can switch which phones are on what lines at will, or replace with phones not even acquired through Verizon. Sometimes you do have to at least activate it the first time on the line that it was originally intended, though, and then you can switch it on Verizon's site, in theory.
Hopefully it keeps working well for you.
The best thing to do with Verizon reps when they start screwing up is to get exponentially more irate than you really are. You'll usually get something for free
Sent from my GSBv1.5-ERIS using XDA App
emailed verizon saturday and they called me back today. my line was eligible for the early upgrade, but they rep was nice enough to do both. he also said this was the last time I could do an early upgrade. So Wednesday I'll have the x and my fiancee will have the Inc. I hope the devs for these phones are as awesome as the ones for the eris!
chadw80 said:
emailed verizon saturday and they called me back today. my line was eligible for the early upgrade, but they rep was nice enough to do both. he also said this was the last time I could do an early upgrade. So Wednesday I'll have the x and my fiancee will have the Inc. I hope the devs for these phones are as awesome as the ones for the eris!
Click to expand...
Click to collapse
That's awesome! Have fun with them!
I actually was having issues with my Eris, I went into a Verizon corp. store, they told me I'll have a free Inc the next day. 3 days later I got another Eris and an apology letter explaining that in order to get the early upgrade my Eris must fail 3 times in total.
This second Eris is acting really odd and I may have to take it back.
Droid X devs are lousy. I recommend you steal your fiances DINC and run cyanogen mod 7....
Sent from my ADR6300 using XDA App
what?
chadw80 said:
Eh yeah another Eris it was. 8 more months till upgrade time.
update: after 24 hours with this phone, it is more screwy than my 1st one!
another one is on the way but they placed it on my 2nd line which is my fiancee's eris. I call to tell them its for my line, and the guy says well when I get it send it back and they will send one for my line. So I got frustrated and the guy offered me a month free service and transferred me to tech support. The guy there says when the phone comes in I can still activate it on my line. Hope the 3rd one isn't so messed up.
Sent from my Eris using XDA App
Click to expand...
Click to collapse
I wonder why tech cannot just change the line over on the phone? that does not make much sense! But hey you got a free month of service you CANNOT beat that my friend!
dalladubb said:
I actually was having issues with my Eris, I went into a Verizon corp. store, they told me I'll have a free Inc the next day. 3 days later I got another Eris and an apology letter explaining that in order to get the early upgrade my Eris must fail 3 times in total.
This second Eris is acting really odd and I may have to take it back.
Click to expand...
Click to collapse
Heh. That's brave them telling you exactly what formula will get you a early upgrade.
Kent_Davis said:
I wonder why tech cannot just change the line over on the phone? that does not make much sense! But hey you got a free month of service you CANNOT beat that my friend!
Click to expand...
Click to collapse
Yeah, that sounds really weird. You can definitely put any phone you want on any line, at least after initially activating it on the line it was "meant" for. I know I already commented to that effect, but, WTH.
Sorry to resurrect the thread, but I do have some more information. Or at least have had a similar situation. My fourth eris just fell victim to the trackball issue. Went to store and was offered the LG Vortex which is an android phone, but does not have an xda forum (is it bad that is a requirement for my phones now). They told me to call and see what other options were available. The rep on the phone agreed to get me a new incredible for $99. Would give me credit on my next bill for $120. However, it would use one of the two year upgrades on another line. Just wanted to report my results. Also this means I will still have my eris and my wife will have hers, but most of my time will probably be spent with the inc forums. Although, now I have gotten my wife in to flashing her phone and such so she will expect updates...lol.
mjb413 said:
Sorry to resurrect the thread, but I do have some more information. Or at least have had a similar situation. My fourth eris just fell victim to the trackball issue. Went to store and was offered the LG Vortex which is an android phone, but does not have an xda forum (is it bad that is a requirement for my phones now). They told me to call and see what other options were available. The rep on the phone agreed to get me a new incredible for $99. Would give me credit on my next bill for $120. However, it would use one of the two year upgrades on another line. Just wanted to report my results. Also this means I will still have my eris and my wife will have hers, but most of my time will probably be spent with the inc forums. Although, now I have gotten my wife in to flashing her phone and such so she will expect updates...lol.
Click to expand...
Click to collapse
Rooting the Inc was pretty easy, even though there's no 1 click app like for the eris or z4 root for example. There's a gingerbread rom but no where near where the gb roms for the Eris are.
chadw80 said:
Rooting the Inc was pretty easy, even though there's no 1 click app like for the eris or z4 root for example. There's a gingerbread rom but no where near where the gb roms for the Eris are.
Click to expand...
Click to collapse
thanks. i've been checking out those threads and it seems like most of the stuff is working on the gb roms. although i couldn't tell if fm was, and i'm almost positive the tv out is not.
Giving up and going to the Nexus. Anyone want to buy a Razr?
Me too.
I'm in London UK and I have a Razr + Lapdock for sale. PM for details
davidws said:
Me too.
I'm in London UK and I have a Razr + Lapdock for sale. PM for details
Click to expand...
Click to collapse
O I also have a Moto 500 lapdock Ill sell too. We should use this as a place for people to get rid of this.
wow! sad to see you guys go.
is it because of the lock bootloader? or other issues? limited development?
im sure if you post in the xda marketplace thread, your phones will sell fast. there are quite a few people wanting a Razr there.
I am also interested in your reasons for selling this great phone.
Topgun966 said:
Giving up and going to the Nexus.
Click to expand...
Click to collapse
See ya, wouldn't want to be ya!
Anyone want to buy a Razr?
Click to expand...
Click to collapse
No, I've already got one thanks
I want to sell purely and solely because of the bootloader, will try posting on the marketplace here thanks for the tip
Bros, your stories are cool.
Z4nd4r said:
Bros, your stories are cool.
Click to expand...
Click to collapse
Should I tell it again?
davidws said:
I want to sell purely and solely because of the bootloader, will try posting on the marketplace here thanks for the tip
Click to expand...
Click to collapse
Thanks for sharing.
I've owned many android phones in the past, and I agree the locked bootloader sucks. But using the GSM version unbound to any carrier makes it less annoying to me. None of that crappy Verizon bloatware or scripts embedded into the ROM.
Sent from my GT-I9100 using xda premium
Odd, I just went the other direction.
I had a Galaxy Nexus for almost a month and gave up.
The battery life was terrible, the GPS was useless, and the camera was mediocre.
I also get a slightly better 4G signal with the Razr than I did with the gnex.
I'm with you
Hey there, ok now this is a great looking phone I wish Motorola had gone a bit further and perfected the software before releasing this phone. This is the third phone I got that is either defective or the OS has some serious issues. I'm with Rogers and trying to get some kind of resolve with these people is like hitting yourself over the head with a brick. My first phone had random reboot issues, the second just totally bricked out on me nothing worked it just died. This third one not sure if it's software but it totally powered down and rebooted in my hand after pushing the sleep/wake button. The third only did this reboot thing once and I hope that is the only time it's going to do it. The only app I have installed is the Wifi transfer, Pulse, Facebook, Skype. I really would hope that none of these apps is the culprit.
I did get somekind of deal going with Rogers but I will have to buy the Samsung Galaxy S II LTE for $149, they waved some fees and also granted me a one time upgrade deal. I really wish Bell wasn't such a greedy SOB that Rogers should of carried the Nexus but Bell wanted exclusive rights to it, reminds me of Apple and AT&T.
You gotta use caution on ditching a device due to software issues. More important to keep the quality device and be patient and let the software catch up. In the end, an unlocked bootloader won't matter I'd the device doesn't stand up. I think the RAZR wins if you look at it this way. If you're in for the short term though the Nexus will give more play time until the next cool device is announced next week at CES.
Sent from my XT910 using xda premium
Well, I just called Rogers and they are now shipping me a New Samsung Galaxy SII LTE. They told me I can keep my Razr, but now I have two phones, the Razr strangly didn't reboot since then not sure maybe it was an app that was causing the reboots. But how do you use two sim cards on the same number and two phones, hmm...maybe I have to get another service or maybe sell the Razr or something. I'm kind of bummed out because Bell wanted exclusive rights to the Nexus here in Canada so they made Rogers pull all their pre orders before the Holidays. So now I'm stuck in a three year contract so I'm at a loss if they come up with some new devices at 2012 CES, but then we'd still have to wait about a year anyways with Rogers.
Well I gave it another shot, and just today my Razr did the standby death sleep. It just turned it self off after hearing a beep and then vibration it turned itself off for some strange reason. There was no smart action for this but something is causing this strange behaviour. That's it I give up, I think I'll be selling this phone or something maybe I'll customize the hell out of it or something since maybe it could be software related. It's a Rogers XT910 GSM by the way.
gdmuscle said:
Well, I just called Rogers and they are now shipping me a New Samsung Galaxy SII LTE. They told me I can keep my Razr, but now I have two phones, the Razr strangly didn't reboot since then not sure maybe it was an app that was causing the reboots. But how do you use two sim cards on the same number and two phones, hmm...maybe I have to get another service or maybe sell the Razr or something. I'm kind of bummed out because Bell wanted exclusive rights to the Nexus here in Canada so they made Rogers pull all their pre orders before the Holidays. So now I'm stuck in a three year contract so I'm at a loss if they come up with some new devices at 2012 CES, but then we'd still have to wait about a year anyways with Rogers.
Click to expand...
Click to collapse
Engadget just posted an article saying Rogers will get the GNex on January 13th. :]
Sent from my GT-I9100 using xda premium
My Rogers guy stated the 10th, either way they're getting it soon.
Sent from my XT910 using xda premium
Great, now hear the news should of done some reading but they didn't want to extend the offer pass 48 hours so I needed to choose a phone and buy it. The nexus is a nice phone, damnit now I have to wait another 2 years or so. Unless I stop buying stuff and drop like $699 for it on the spot.
Can somebody tell me how they were able to swap the Nexus for the Maxx? The battery is pissing me off already but I don't want to go through 5 replacements in order to finally get the Maxx. Please help me out here!
jason2302 said:
Can somebody tell me how they were able to swap the Nexus for the Maxx? The battery is pissing me off already but I don't want to go through 5 replacements in order to finally get the Maxx. Please help me out here!
Click to expand...
Click to collapse
I know Verizon just kept sending me a replacement of the same device and said they couldn't swap out for different devices. I ended up trading my nexus and then getting a maxx.
ckochinsky125 said:
I know Verizon just kept sending me a replacement of the same device and said they couldn't swap out for different devices. I ended up trading my nexus and then getting a maxx.
Click to expand...
Click to collapse
This. Eventually I complained enough after switching out 3 nexuses and they let me sign a new contract to get a razor maxx.
Complain to CS everyday, and ask them to notate your account with your complaint, and their name. After a week, or so, get a hold of their corporate offices (either through requesting escalation, or getting their number from Google. Escalation is best, cause they have to call you...). Once they see all your complaints, they'll take action. Maybe not the exact action you want, but some sort of compromise...
Somehow, my fiancée gets us everything we want and more using this method...
Persistence is key!
My tab's Flyer than yours (unless this is posted in a Flyer thread, then it's just as Flyer...)!
http://android-gz.com
I called and told them if they had to send me a 5th galaxy nexus to just cancel all 5 of my lines. Suddenly a razr maxx showed up.
Sent from my Droid Razr using XDA
It seems to be a **** move to have a perfectly good phone and file fake claims to get a new phone. Did you not research going into your purchase?
I hope I never have to do business with dishonest folks pulling these types of maneuvers.
bwheelies said:
It seems to be a **** move to have a perfectly good phone and file fake claims to get a new phone. Did you not research going into your purchase?
I hope I never have to do business with dishonest folks pulling these types of maneuvers.
Click to expand...
Click to collapse
Perfectly good? Battery is just one of the many problems I have with this phone. The other problems are somewhat bearable but they're still problems. I bought this phone on day 1 off-contract, so that's $650 I believe. Even if that was a stupid idea, what's done is done and the phone is still terrible.
bwheelies said:
It seems to be a **** move to have a perfectly good phone and file fake claims to get a new phone. Did you not research going into your purchase?
I hope I never have to do business with dishonest folks pulling these types of maneuvers.
Click to expand...
Click to collapse
My galaxy nexus was unusable. I have never liked motorola's android offerings but it was my only option as ****ty as my nexus was. I've been on a nexus phone since the Nexus One debuted and I hated to switch. My galaxy rebooted at least 10-20 times a day during phone calls, texts, anything. I couldn't make phone calls half the time because the service would go in and out, and the data speeds were so varied you never knew if you could rely on google navigation or not.
I filed zero fake claims and did my best to make my nexus work. My wife has one and it's just fine but I got a whole slew of bad ones.
What makes you think anyone filed a fake claim? I lost money on the cases and other things I bought for my nexus that I can't use with my RAZR.
dowmace said:
My galaxy nexus was unusable. I have never liked motorola's android offerings but it was my only option as ****ty as my nexus was. I've been on a nexus phone since the Nexus One debuted and I hated to switch. My galaxy rebooted at least 10-20 times a day during phone calls, texts, anything. I couldn't make phone calls half the time because the service would go in and out, and the data speeds were so varied you never knew if you could rely on google navigation or not.
I filed zero fake claims and did my best to make my nexus work. My wife has one and it's just fine but I got a whole slew of bad ones.
What makes you think anyone filed a fake claim? I lost money on the cases and other things I bought for my nexus that I can't use with my RAZR.
Click to expand...
Click to collapse
I have seen it in other forums, folks taking perfectly good phones and complaining to get another phone.
It sounded like the op didn't like battery life so he was going to file a complaint or two to get a MAXX.
If you did not get what you paid for and agreed to then a fix is warranted.
Hey guys, cool forums! I joined because I was planning on rooting my Nexus 7 once it gets here, but now I have this problem and I'm wondering if I can get some advice.
I warrantied my first Rezound about a year ago, but I can't remember what it was to be honest For one year I've had some issues, but nothing I needed to warranty it for. I don't do anything on my phone except emails, internet, youtube, and a few apps here or there. A few days ago, my phone froze during mid phone call and wouldn't turn off, so I pulled the battery, put it back in, and it wouldn't turn on or charge. So I warrantied it, and got my replacement Rezound today. Only.... it freezes in like 10-15 seconds when you unlock the phone and try to do anything. No matter what I do, it freezes always when I'm using it, turns off, and turns back on. So I have to warranty this one too, and the next one should get here Friday. On top of that, every single time I went to the verizon store the service desk people gave me an attitude about it.
Only question is, do you think I should keep getting them replaced until I get a good one, sell it on ebay, and upgrade to a new phone? This has honestly been a hassle for me, and I don't want to wait for my phone to break again. So.. what do you guys think? I'm looking at the Galaxy Note 2 and the DNA. If they are leaps and bounds better than the Rezound, it may be worth selling then. I just ordered a Nexus 7, so maybe I'll return if I go with the Note II. I did say before that I only use my phone for a few things, but that is more because of the small size and battery life making it almost incapable of doing so. Lately I've been thinking that getting a tablet will allow me to do more productive things when I'm not on my laptop, but if I get a Note II, maybe I won't need one after all.
Thanks!
If you want to you could try running an ruu assuming that your rezound is still unrooted and locked.
Sent from my Nexus 7 using xda app-developers app
jon7701 said:
If you want to you could try running an ruu assuming that your rezound is still unrooted and locked.
Sent from my Nexus 7 using xda app-developers app
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I'm very much a beginner to this kind of stuff, but basically is that installing a new android os over the current one? I thought the freezing has something to do with the hardware. I guess I'll just wait for my replacement to get here first.
Mainly I was just asking if it is worthwhile to hold onto it or sell it and upgrade to a DNA or Note II, assuming they are better phones. I've had nothing but trouble with it so I am biased, I just wanted to get some honest advice. Thanks for your reply
Edit: Also I want to tether my Nexus 7 to my 4G phone (whichever it will be) but I read somewhere that Foxfi has issues with Rezounds. Is this true?
Apav said:
I'm very much a beginner to this kind of stuff, but basically is that installing a new android os over the current one? I thought the freezing has something to do with the hardware. I guess I'll just wait for my replacement to get here first.
Mainly I was just asking if it is worthwhile to hold onto it or sell it and upgrade to a DNA or Note II, assuming they are better phones. I've had nothing but trouble with it so I am biased, I just wanted to get some honest advice. Thanks for your reply
Edit: Also I want to tether my Nexus 7 to my 4G phone (whichever it will be) but I read somewhere that Foxfi has issues with Rezounds. Is this true?
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I have had issues with the Rezound, since March of 2012 I have gone though 8 Rezounds. I finally told them enough is enough, so I picked a different unit. I would give Verizon a call and let them know that we can play this game of you keep sending out Rezounds or give you the option of choosing something different. Do not get me wrong, I loved my Rezound dearly, I just could not do this dance anymore with Verizon. I would not waste your renewal because they send you a faulty unit. And if you sell it you are just sending your headache to another person. Get them to do the right thing to make you happy, you are the paying customer.
Jimi Mack said:
I have had issues with the Rezound, since March of 2012 I have gone though 8 Rezounds. I finally told them enough is enough, so I picked a different unit. I would give Verizon a call and let them know that we can play this game of you keep sending out Rezounds or give you the option of choosing something different. Do not get me wrong, I loved my Rezound dearly, I just could not do this dance anymore with Verizon. I would not waste your renewal because they send you a faulty unit. And if you sell it you are just sending your headache to another person. Get them to do the right thing to make you happy, you are the paying customer.
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What phone did you go to? They're just going to let me walk away with a newer Droid if I complain to them?!
Apav said:
What phone did you go to? They're just going to let me walk away with a newer Droid if I complain to them?!
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Yeah you can get a newer one, ask for a gs3 or droid inc 4G or razr M
AshtonTS said:
Yeah you can get a newer one, ask for a gs3 or droid inc 4G or razr M
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Really? The sales people at the Verizon store I go to (it's actually the biggest, actual Verizon store I know of near me) are incredibly unpolite at times, so I doubt I'd get anywhere with them. Can I call someone instead to do this? Hmm now I got to look at phones again Possibly the Droid Razr Maxx HD for the battery life (since I plan on tethering), but the DNA looks good too (but with the Nexus 7, I think that a phone almost the same size is pointless). What do you think? thanks
Apav said:
Really? The sales people at the Verizon store I go to (it's actually the biggest, actual Verizon store I know of near me) are incredibly unpolite at times, so I doubt I'd get anywhere with them. Can I call someone instead to do this? Hmm now I got to look at phones again Possibly the Droid Razr Maxx HD for the battery life (since I plan on tethering), but the DNA looks good too (but with the Nexus 7, I think that a phone almost the same size is pointless). What do you think? thanks
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Best bet is to call, I had a thunderbolt and went through 7 in 8 months. They will let you change to a "like" device what ever that means. When I switched to the Rezound, I had the choice of a this or a gnex, or another Samsung. Went with the Rezound because they included a extended battery for free.
Sent from my Rezound using xda app-developers app
Thanks guys, I was able to get a (certified) Galaxy S3 instead of another Rezound, but this is through their program (and not new) so we'll see! It's coming Monday.
The only thing I'm pissed about was rep on the phone charged me $80 for the GS3 battery, door, and charger (which doesn't come with the phone), but I guess it's the price I have to pay for pretty much upgrading my old phone.
I'd get a different phone. I've had 7 replacement rezounds sent to me and of all those I had only one good one and that was the second one I got back in February. I started getting replacements because this ones front camera sensor is sketchy. I just decided to keep it though because all the replacements were in much worse condition.
Apav said:
Thanks guys, I was able to get a (certified) Galaxy S3 instead of another Rezound, but this is through their program (and not new) so we'll see! It's coming Monday.
The only thing I'm pissed about was rep on the phone charged me $80 for the GS3 battery, door, and charger (which doesn't come with the phone), but I guess it's the price I have to pay for pretty much upgrading my old phone.
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Did you lose your unlimited internet too? And what's the # to call?
Sent from my ADR6400L using xda app-developers app
Apav said:
Thanks guys, I was able to get a (certified) Galaxy S3 instead of another Rezound, but this is through their program (and not new) so we'll see! It's coming Monday.
The only thing I'm pissed about was rep on the phone charged me $80 for the GS3 battery, door, and charger (which doesn't come with the phone), but I guess it's the price I have to pay for pretty much upgrading my old phone.
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$80 for a $400-$500 phone on ebay used sounds like a good deal to me bro. Plus you're still covered by the Verizon warranty...
---------- Post added at 04:07 PM ---------- Previous post was at 04:05 PM ----------
mkhang said:
Did you lose your unlimited internet too? And what's the # to call?
Sent from my ADR6400L using xda app-developers app
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He didn't get the phone as an upgrade. If there is nothing wrong with your Rezound don't bother calling in and abusing the system to try to get another device.
Oh quick question guys, because when I replaced previous Rezounds, I left out the battery, micro sd, and sim in the phone I was sending back. Do I do the same for this exchange? I guess I am.
Apav said:
Oh quick question guys, because when I replaced previous Rezounds, I left out the battery, micro sd, and sim in the phone I was sending back. Do I do the same for this exchange? I guess I am.
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You paid for the battery/back for the GS3 don't see why you wouldn't be able to keep your Rez door/battery and SD.