Dare to Exchange your Note! - AT&T Samsung Galaxy Note I717

My new GNote purchased on the 13th was giving me serious problems. Terrible fast battery drain even with Juice, very slow charging even with the OEM cable and adapter, really obvious black crush issues. In fact, the black crush was so bad that I could see the red and green gradient pattern on the dialer (end and during call backdrop) fade to a really ugly banded grey and then abruptly drop off to black.
There was also plenty of irritating lag, even with Go Launcher EX especially when scrolling left and right. Changing screen orientation produced very slow icon redraw.
I tried rooting, Juice Defender, SetCPU, battery monitor and other fixes. The phone was indeed going into deep sleep so that wasn't a problem, but under solid use I doubt I'd crack 2 hours with the thing, and it got very hot, although many report this issue so maybe it's normal. It also occasionally reset itself, sometimes with the UI appearing to re-initialize ala the iPhone's respring and sometimes it crashed to a full system reboot. Kies had tons of connection issues. I could transfer files but never back up or restore.
So I exchanged for a new Note with ATT yesterday. They were fine with it, even helped me transfer my screen protector, although the whole handshake and walk me to and from the door thing is embarrassing and weird.
Anyway, the new phone is like night and day... At least for now. At all brightness levels I'd say the black crush is about 30-50% better. The darkest grey level is much darker than my old phone, and I can discern between mid to low grey levels better. One interesting thing is, Quadrant benchmarks I've run thus far have been below 3000 (my old GN benched as high as 3200) yet there's significantly less stutter or lag when scrolling and paging, like night and day in terms of smoothness. I haven't rooted yet, nor have I done anything to alter performance other than install the apps I had on my old Note.
Anyway, thought I'd let folks know that exchanging can indeed help with the little issues that plague the phone.

its still bad dude... i got 0% black crush, little to no lag...

Do you feel like your in a car dealership with the handshake and walk.?
Sent from my SAMSUNG-SGH-I717 using xda premium

Sort of, I suppose, although in a car dealership I'd feel a little less creeped out by it. With an ATT store it just feels really forced, especially with the floor or store manager nodding and watching your every move.

How hard was it to exchange your note? I bought my note on craigslist and am not an att customer. Do you think i would have problems exchanging?
Sent from my SAMSUNG-SGH-I717 using XDA

nghiaxp said:
How hard was it to exchange your note? I bought my note on craigslist and am not an att customer. Do you think i would have problems exchanging?
Sent from my SAMSUNG-SGH-I717 using XDA
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probably...

Related

[Q] To those of you who returned your 3VO for a replacement...

Were you happier with the replacement unit than you were with your original? Were there any additional faults with the replacement unit? Was it worse/better?
I just sent out for a replacement for mine because of under screen dust, dead pixel, the screen tilt, and just to pretty much get a brand spanking new one the day before my 30 days is up. Am just a bit scared I'll get something worse off than what I'm giving up.
There isn't really anything internally wrong with it, besides the dust and the pixel, (the pixel is barely noticeable, but once seen, can't be unseen).
Any input from any of you would be greatly appreciated, and perhaps alleviate and fears I have about it.
My wife had the screen tilt and signal defect.
Her new one we just got yesterday is perfect. No tilt at all.
No dropping every call anymore. No issues with data and WiFi at all.
New one is like my phone. Good to go.
She is now FULLY satisfied.
Sent from my PG86100 using XDA Premium App
I too had to get a replacement. I took mine to the Sprint store for random reboots, keyboard errors, dead pixels (5 to be exact). After testing the phone and them saying it is perfect, I began having problems a week later. Took the phone to Sprint, got a replacement and have had no problems. Speed is faster, the phone does not reboot, the pixels are all there, the screen is perfect. There seems to be no problems that I can report. I think that originally the phone had flaws due to trying to push them out so fast. But after realizing the issues, they corrected and seem to have it down.
johnequickiii said:
Were you happier with the replacement unit than you were with your original? Were there any additional faults with the replacement unit? Was it worse/better?
I just sent out for a replacement for mine because of under screen dust, dead pixel, the screen tilt, and just to pretty much get a brand spanking new one the day before my 30 days is up. Am just a bit scared I'll get something worse off than what I'm giving up.
There isn't really anything internally wrong with it, besides the dust and the pixel, (the pixel is barely noticeable, but once seen, can't be unseen).
Any input from any of you would be greatly appreciated, and perhaps alleviate and fears I have about it.
Click to expand...
Click to collapse
I switched mine out within the 30 days of return, and I have had absolutely no problems whatsoever. Except for green hornet will not play in 3d Can someone PM me on how to fix this? Btw, i returned it because of two dead pixels
mheller91 said:
I switched mine out within the 30 days of return, and I have had absolutely no problems whatsoever. Except for green hornet will not play in 3d Can someone PM me on how to fix this? Btw, i returned it because of two dead pixels
Click to expand...
Click to collapse
I don't know if this will solve your problem, but i read somewhere if you add the watch widget to your homescreen and watch it that way it should work fine.
My first had a lot of problems reboots,fc with basic apps, sometimes would not turn on without a battery pull. My second one works great so smooth but I wish the speaker was louder.
Exchanged for screen tilt: new one is perfect in every way.
BTW, between myself and friends, I have access to 6 3vo's and I've tested them all with the dead pixel test on the market. Not a single dead pixel on any of the six, two of which were launch day units.
Mike
My first one was leaking light at the bottom buttons... and the main defect was the Mobile Network and Wifi would shut off randomly... When turning them back on... they would just sit there saying "Turning on..."
Got the new one... Light doesn't leak and somehow Mobile Network shut off. I'm beginning to wonder if it's me messing with the phone... I am happier with the replacement... and most will still be in the first 30 days... so you can get a brand new one.
Gonna get mine swapped tommoro due to if you shake it slightly it rattles and typing rattle is louder slow net speeds sucks. LOL love the phone.
Damn how I'm not having any of those issues with my phone?; may be I'm blessed lol
Sent from my PG86100 using XDA Premium App
First was perfect except no 3g reception. Second was a total defect in every way... except got great 3g coverage. Third seems to be a keeper. So far its perfect.
Sent from my PG86100 using XDA Premium App
So am I lol
Sent from my PG86100 using XDA Premium App
chrischoi said:
My first one was leaking light at the bottom buttons... and the main defect was the Mobile Network and Wifi would shut off randomly... When turning them back on... they would just sit there saying "Turning on..."
Got the new one... Light doesn't leak and somehow Mobile Network shut off. I'm beginning to wonder if it's me messing with the phone... I am happier with the replacement... and most will still be in the first 30 days... so you can get a brand new one.
Click to expand...
Click to collapse
I do have heavy light leakage on the bottom of my phone. It looks like the screen didn't set correctly.
It's never bothered me. Can't help but love this phone.
Sent from my PG86100 using XDA Premium App
My first one had random reboots and wouldn't sleep... along with a crooked screen, so I exchanged it. The second one still had the crooked screen, but it didn't have random reboots and would sleep properly. However, the speaker was busted. It was extremely low on volume and it would pop every time any audio was played. The third one (that I still currently have) sleeps properly, doesn't randomly reboot, and has a good speaker. It still has the crooked screen though, but it is much less crooked than the first two. I'm tempted to try one more exchange just to get one that has a perfectly straight screen, but I'm scared of getting one that's the same or worse.
Your lucky you got ur unit swapped I'm stuck with mine the lady was a ***** at the store management wouldn't swap mine due to rattle or net hang reportibg the ***** lady that gave me looks when I took my phone in to there main store.
it seems most problems are fixed in later batches. thats good to hear.
reaper24 said:
Your lucky you got ur unit swapped I'm stuck with mine the lady was a ***** at the store management wouldn't swap mine due to rattle or net hang reportibg the ***** lady that gave me looks when I took my phone in to there main store.
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I think the rattle is the 3D 2D camera switch because mine does that as well but after a quick shake and listen I held the switch and viola no more rattle.

[Q] Are you 100% satisfy with your E3D? Why/why not?

Are you 100% satisfy with your E3D? Why/why not?
Had mine for two weeks now...
Can't say I'm that happy. Random reboots, reception issues, and things like my battery discharging even though its plugged into my USB annoy me.
Stickin with it though, I have faith in this thing.
I am very satisfied with it in an "off-the-shelf" capacity. There is virtually no lag, and does everything I would expect from a non-rooted phone very well.
I don't have any of the issues though. No reboots, screen issues etc.
Once it is perm rooted it will be perfect.
Sent from my PG86100 using XDA Premium App
Am I the only one with a perfect E3D? I've been reading threads from other site as well. A lot of people had problems. On the released date, I called sprint rep to upgrade. Ever since the day I received it, never had any problem, but for some reason still not satisfy. Maybe because there's no permanent root s-off?
504_Beezy said:
Are you 100% satisfy with your E3D? Why/why not?
Click to expand...
Click to collapse
Not with the rattle or sprint store in my area they wouldn't swap my phone lady at the main store was a ***** to me and said they all rattle then wentt and *****ed about me to manager and he did no help. Calling Sprint and dropping names .
Senorkabob said:
Had mine for two weeks now...
Can't say I'm that happy. Random reboots, reception issues, and things like my battery discharging even though its plugged into my USB annoy me.
Stickin with it though, I have faith in this thing.
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Click to collapse
Lmao mine takes about 6 to 7 hours to charge and it will sit at 99% and keep charging succks lol think its staying awake .
I was happy with the EVO but not Sprint. Sadly i blows in my area (or PR entirely) dropped calls, goes straight to roaming in the first floor of my house, average data speeds or 200kbps and a all time low of 7kbps etc. It wasnt worth the switch from TMO. Good thing they let me reactivate before 30 days of cancellation and its like it never happened im back at 5mbps land and my phone works at home now horray!!! Bummer since the 3VO was a nice peice of kit
Sent from my HTC Glacier
I'm very happy no issues at All!! May be the green tint on the pics but it doesn't bother me.at all cuz of the Camera Effects u can change colors and stuff, battery life has been great
Ohhh I found a bug, my bootloader still says S-Off lol
Sent from my PG86100 using XDA Premium App
For me i am Happy but would be happier if the stuff was better implemented, seriously HTC no Hardware Acceleration for 2D or Browser, They could have just taken the stuff from CM and put in, Also Animations aren't that smooth, when i plug in via USB the screen responsiveness goes down. 3D is something i am loving. Woulf be happier if they had put in a 8mpx camera in there to go with a 5mpx or just 2 8mpx
This phone gives me a boner every time I turn the screen on.
Everything is pretty much perfect except for the green tint thing and I'm hoping they'll fix that with a future software upgrade. If not, it's still not a deal breaker for me.

Got my S3 replaced and this one gets hot at the bottom all the time...

I'm wondering if I have ANOTHER bad S3. First one never heated up at the bottom but had a bad volume rocker that didn't work. Got it replaced and now this one always gets hot at the bottom. My usage hasn't changed... I'm wondering, is this normal.
Sent from my SAMSUNG-SGH-I747 using xda premium
I just got my phone yesterday so I haven't really had time to use it. However, when I was downloading all of my apps from the Play Store, I did think it was very hot on the bottom half of the back.
That being said, I'm going to go to the store tonight to get my phone replaced due to loose/clicky home button.
Mine only gets hot at the bottom when playing intensive games like Dead Trigger on max, which seems normal. If it is getting hot all the time on normal use that doesn't seem very normal.
Mine gets hot at the bottom with normal use. :-(
warm at the bottom with normal use. nature of the beast. slim, high powered phone, its gonna get hot
Mine gets warm sometimes on its own with the screen off and everything just sitting in my pocket. Without playing very graphically intensive games though, it won't get what I consider hot. At least coming from my old DINC.
Success100 said:
warm at the bottom with normal use. nature of the beast. slim, high powered phone, its gonna get hot
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My first s3 didn't get warm at all. And I mean just texts and browsing the net
Sent from my SAMSUNG-SGH-I747 using xda premium
Things like this are a big reason why I'm very hesitant to exchange my phone even though it has problems. You might always end up with one that has worse problems than the first one you had.
ahfu25 said:
My first s3 didn't get warm at all. And I mean just texts and browsing the net
Sent from my SAMSUNG-SGH-I747 using xda premium
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yeah mine gets slightly warm at bottom under light to moderate use. doesnt really bother me at all.
It's a powerhouse phone that's so slim of course you're going to feel the heat. If anyone thinks they have a problem with their phone download "Cool Tools" and you can check the temperature live.
I know during easy use like sending a text the phone is cool.
Moderate use like surfing the web or watching a video the bottom half gets warm.
Heavy use such as playing Dead Trigger or Nova will cause it to get hot. But just like any electronic device the more use the hotter the temp. Sadly phones unlike desktop PC's don't have cooling fans.
WARM/HOT IS OKAY! STOP FREAKING OUT PEOPLE!
Mine has only ever gotten slightly warm at the bottom, and never hot or noticable. That was while constantly dropping in/out of service and heavy usage. Other than that it has been very cool, even when charging.
Also those with a case will feel the heat differently as well.. If you have a case you're less likely to notice the heat.
Those without a case will feel the effect more.
Either way too many of you freak out over nothing.
I think this is funny because when the new ipad came out (which i love btw) everyone was writing articles left and right all over the internet about it getting hot.
It's normal for it to get warm/slightly hot especially when using it while it's charging. But really anything after a few minutes of use will make it begin to warm up. Then toss in videos or games and it will warm up some more. As phones get more powerful and thinner the more we will feel the heat. I mean these are miniature computers but unlike laptops or desktops they don't have the luxury of a fan and ventilation system. The heat has to go somewhere right? Every dual core phone i've used gets warm. My Sensation actually gets extremely hot (HTC said it was normal), and my Bionic gets pretty darn hot too.
I returned mine because it was getting extremely hot after only 5 mins of lite web browsing. Back to my S2 or Gnex I guess.
I hear what you guys are saying, but my first one didn't get warm. I don't do any intense gaming or watch videos. I use the Facebook app, instagram, I text and make a few phone calls. The second one gets warm and the first one disnt... Same usage
Sent from my SAMSUNG-SGH-I747 using xda premium
Got mine yesterday, noticed that it also gets warm on the bottom.
Have one of those belkin cases that covers the rim but leaves the back exposed, so I definitively notice it.
However, as some have said, wouldn't worry to much about it.
OP, do you have the exact same settings as in your old one? Mainly motion actions, Svoice listening for wakeup command all the time, etc?
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
My temp goes up to a max so far of 34c so I'm not worried..
Vukadmos said:
Got mine yesterday, noticed that it also gets warm on the bottom.
Have one of those belkin cases that covers the rim but leaves the back exposed, so I definitively notice it.
However, as some have said, wouldn't worry to much about it.
OP, do you have the exact same settings as in your old one? Mainly motion actions, Svoice listening for wakeup command all the time, etc?
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
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Click to collapse
Yes... I disabled all the same apps. Sync and gps off auto brightness off and low
Sent from my SAMSUNG-SGH-I747 using xda premium
Got my third one and so far in 3 days, same usage as before and no heating up whatsoever. Same settings, same apps downloaded and all.
Sent from my SAMSUNG-SGH-I747 using xda premium

If Your Rezound Has Heat/Power Problems

I just want to say that if you have chronically high temperatures and short battery life, you might want to seriously consider that your phone is defective.
I just replaced my Rezound due to an intermittent problem with the touch screen (the problem only occurred when the phone was hot, lol). I was able to port a nandroid of my old device onto the new one, making sure that radio/kernel versions were identical, and all the problems I ever had are completely gone.
I just used the new phone for over an hour. The temperature is under 100F, and my extended battery is at 90% None of this would have been possible with the old device. I'm beginning to count the touchscreen failure that prompted me to make a warranty call as a blessing.
A lot of time and effort have been expended here to deal with this power-sucking heat problem. I don't know if it's something you can configure away, but I don't believe you shouldn't have to. Some people complain that the Rezound is too hot. When others say it's not so hot, I think we just write that off to the fact that everyone uses the phone differently. Well, I'm thinking maybe it really is just your hot phone that's the problem.
I've seen users dump their application list in the search for the culprit. How much time did Scott Crosler spend mixing and matching kernels to find the cause? It had gotten to the point that I wouldn't talk on the damned thing for more than a few minutes because it was uncomfortable to be holding that hot brick up against my head.
There are threads where people compare the hottest temperatures they've observed on their phones. We take for granted that this phone runs hot. Well, it doesn't. Maybe your phone runs hot, but other phones do not.
This is an expensive device. You'll end up paying hundreds of dollars for it by the time your contract runs out. If your phone's running hot, and you've been looking for the source, or if you've resigned yourself to a phone whose use has to be moderated to keep it from getting too hot or running down the battery prematurely, then I'm here to tell you that you might want to swap that sucker out for another one that works right.
I just got my third fix it rezound where people had similar problems. On the most recent phone, it was really slow, I mean really really slow with everything. It was also having a high heat/excessive drain problem. The guy bought two new phones because he wanted something faster. Unfortunately he had rooted his wife's phone against my advice so they were probably identical.
After I received it and saw the phones behavior I understand why he got a new phone.
The first thing I did was s off it, then I flashed a new RUU and did the entire process twice.
That eliminated almost all of the problems, performance wise it was running great. But the battery was shot. It had just suffered way too much temperature abuse. I put a new battery in it and its like a different phone, its rock solid.
I agree with the guy in the first post. If you've been fighting issues like that, and you flash a stock RUU and are still having problems after trying a new battery (as in one that wasn't in your phone back when the firmware was wonky or when you were running mismatched firmware and patching the broken stuff, send that sucker back. Get a replacement, because its an amazing device when its right.
Sent from my ADR6425LVW using xda premium
I've had 2 this week and sent them both back. The one I have now is my second one which has a messed up front camera that I got back in February. The first one they sent me earlier this week for over 120 degrees just from charging. That was the first one I experienced with actual heat problems... The second one I got yesterday had a seriously screwed up proximity sensor so I put it back in the mail about an hour later. I sent them an email so we will see what they say I'm not really sure what I'm supposed to do, I literally do not have time to worry about a defective phone that I have spent close to 800 dollars on.
platinumrims said:
I've had 2 this week and sent them both back. The one I have now is my second one which has a messed up front camera that I got back in February. The first one they sent me earlier this week for over 120 degrees just from charging. That was the first one I experienced with actual heat problems... The second one I got yesterday had a seriously screwed up proximity sensor so I put it back in the mail about an hour later. I sent them an email so we will see what they say I'm not really sure what I'm supposed to do, I literally do not have time to worry about a defective phone that I have spent close to 800 dollars on.
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Click to collapse
You're heat issues sound kernel related. I was able to make my phone behave the same way with a custom kernel.
loonatik78 said:
You're heat issues sound kernel related. I was able to make my phone behave the same way with a custom kernel.
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Click to collapse
No the phone I have now has no heat issues. I'm saying the CLN replacement they sent me got super hot just from charging. i sent it back lol. It was completely stock
It was revision A, the second one I got with the proximity issues was an XA, the one I currently have is an XE I got it back in Feb
I don't consider my phone to have heat problems, but others would. It will get to 117-118 on 4g streaming. This has been consistent across both rezounds I've had. If I switch over to wifi, phone doesn't touch 100. I think its just the 4g radio on top of everything else.
Curious to the OP, are these better temps on wifi, 3g or 4g?
nrfitchett4 said:
I don't consider my phone to have heat problems, but others would. It will get to 117-118 on 4g streaming. This has been consistent across both rezounds I've had. If I switch over to wifi, phone doesn't touch 100. I think its just the 4g radio on top of everything else.
Curious to the OP, are these better temps on wifi, 3g or 4g?
Click to expand...
Click to collapse
Your temps are pretty much normal. Mine will stay around 110 streaming Netflix on 4g which is very good I think. But 120 is supposed to be max but is nothing for this phone
Sent from my Rezound using Tapatalk 2
platinumrims said:
No the phone I have now has no heat issues. I'm saying the CLN replacement they sent me got super hot just from charging. i sent it back lol. It was completely stock
It was revision A, the second one I got with the proximity issues was an XA, the one I currently have is an XE I got it back in Feb
Click to expand...
Click to collapse
I think it definitely is a hardware rev issue. I've got one of the "good" rev B. phones and I rarely see over 100 degrees in a controlled (indoors) environment no matter how hard I push it. My wife's Rezound is a rev. XA "pink button" phone and it gets hot and does all kinds of crazy things I've never seen on mine.
I should also note mine is overclocked at 1836 while hers is bone stock never even been unlocked.
Sent from my ADR6425LVW using xda app-developers app
I am on my third Rezound because of heat issues. I love the phone, but this heat issue has been something a lot of us have been complaining about since the phone came out. Verizon has been good about replacing the phone, but I have lost several batteries because of the heat issue. Once the phone gets to hot, it starts cooking the batteries. At least that was what I told.
I agree that if your phone is overheating, you do want to get it replaced. My third phone heats up when I am watching NFL Redzone. I have not had it overheat like the other phones but it does get quite hot. If I had a complaint about this phone, that would be my one complaint, it gets to hot.
Sent from my Transformer Prime TF201 using Tapatalk 2
Mine heats up when outside and when using screen at 100, but I live in Florida with temps in the 90s, so I come Indie and cool off. It can do a lot in the heat like for short calls and taking pictures but no angry birds on the beach.
Sent from my ADR6425LVW using xda app-developers app
nrfitchett4 said:
I don't consider my phone to have heat problems, but others would. It will get to 117-118 on 4g streaming. This has been consistent across both rezounds I've had. If I switch over to wifi, phone doesn't touch 100. I think its just the 4g radio on top of everything else.
Curious to the OP, are these better temps on wifi, 3g or 4g?
Click to expand...
Click to collapse
Seems better everywhere. I am doing an apples-to-apples comparison, though. On my home WiFi, the old phone would get up into the 120s with continuous surfing. The replacement phone is almost 20 degrees cooler. It's comfortable to hold, and I'm not constantly wondering if my hand is getting microwaved.
I'm on my second Rezound, and this one gets hot as balls. My original one didn't but I had to get it replaced because the data radio was constantly shutting off due to a botched s-off or it was failing. It will be a year next month that I've had it. I'm probably going to ditch it for one of the Nexus devices soon.
Well VZ sent me some lame email this afternoon apologizing and saying I should get another rezound tomorrow. If this one is messed up I'm taking it to the store and throwing it at someone.
Just out of curiosity what exactly was the touch screen issue you had?
I've felt that when mine get warm/hot the touch screen is either less responsive or inaccurately processes the touch to a different location on the screen.
Is this the problem you (and apparently others) are experiencing?
I guess I'll have to see if I'm still covered to get my four replacement b/c otherwise I really love this phone (as long as I don't go to far from a power source).
A (rezondingly confused) bug
Sent from my subtle and sublime Viperized Rezound.

[Q] Out of the Box problems with my One

Greetings to all the XDA community. I felt like i had a bunch of different problems with my new HTC One, that encompassed a few different threads, so i was wondering if Im the only one with such problems. If any of you had experienced one or all of these problems please let me know what you did to fix them. I appreciate your input, first time HTC owner here
1. Battery life very very subpar. Charged it for 4hours out of the box before using the first time, battery fell from 100 to 20 in 5 hrs of regular use.
2. Battery charge time is terrible. Takes 3 hours to go from 30% to 95%.
3 Wifi scan range is horrible. My Note 2 picked up 2 bars of wifi in my room, while the One cant even connect. Sitting 10ft from the Router, bars keep fluctuating from 4(max) to 1, sticking to 2 bars mostly. I dont want to burn through my cellular data allowance atleast at home.
4 Camera resolution in very average, I know its only 4 "ultrapixel", but it could be muh sharper even with that.
5 and ofcourse, the legendary capacitive buttons, especially the Back button. Unresponsive half the time, responsive after 3 soft touched (and one frustrated one). I dont mind them lighting off at times, but the unresponsiveness is unacceptable.
The build is gorgeous, no problems anywhere. The speakers are just awesome. The phone feels amazing in hand. But if i cant get wifi in my own house, and the buttons keep being so stubborn, i cant spend 2 days with that, let alone 2 years. Am i being too picky here?I hope so, cuz i REALLY love this phone for its PROs.
Please let me know what you guys think!! Thanks!!
My only problem is that battery seems to not last long and the gap on top. I wonder if I can exchange it?
Sent from my HTC One using xda premium
i didn't notice battery life issues (esp coming over from my nexus s) but I probably have less background stuff running than most-- I actively shut down facebook syncs, google talk, etc.
no issues with wifi antenna whatsoever.
the capacitive responsiveness issue is documented and supposedly fixed in one of the upcoming OTAs.
Sounds like you may have a defective device. I'd exchange it.
Can I exchange it because of the gap?
Sent from my HTC One using xda premium
AttachedSilver said:
Can I exchange it because of the gap?
Sent from my HTC One using xda premium
Click to expand...
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worse they can say is no lol tell them you feel like its defective and its supposed to be "gaplesssssssssss"
AttachedSilver said:
Can I exchange it because of the gap?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
They advertised the phone as GAPLESS so if theres a gap and you think is bothering you then you free to return it ( if you still on you 15 days )
Half of the top of mine is gapped from between the head jack and the power button all on the left side id guess roughly 1/64th of an inch..maybe less it's hardly a concern that's how miniscule or a problem it is to me.
As long as it doesn't display screen issues and get dirt beneath I'm fine with it.
It's not falling apart and I use an otterbox anyhow.
It would be far more realistic to let the phone grow old.... maybe drop it ...crack something let wear take place....so it looks legit... have a good reason to get an exchange/assurion claim.
Sent from my HTC One using xda app-developers app
lojak29 said:
Half of the top of mine is gapped from between the head jack and the power button all on the left side id guess roughly 1/64th of an inch..maybe less it's hardly a concern that's how miniscule or a problem it is to me.
As long as it doesn't display screen issues and get dirt beneath I'm fine with it.
It's not falling apart and I use an otterbox anyhow.
It would be far more realistic to let the phone grow old.... maybe drop it ...crack something let wear take place....so it looks legit... have a good reason to get an exchange/assurion claim.
Sent from my HTC One using xda app-developers app
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Can you post a photo of the gap? I'm scared of getting one with more problems though
Sent from my HTC One using xda premium
I don't know about T-Mobile, but I know many international customers have gotten warranty exchanges because of gaps. If the gap is big enough that it bothers you, ask for an exchange. It is definitely ridiculous on some units I've seen.
About charge times, it charges normally up to about 90% then slows down much more than most phones. I think it's very well-implemented given the totally non-repairable nature of the phone. I just finished charging an hour ago, and it charged from about 30% to 90% in under 2 hours, then spent another hour going from 90% to 100%. It's much better to charge slowly at the high end and preserve the health of the battery. Also most people probably know this, but charging over USB from a computer is much, much slower than using a wall charger (and wall chargers vary in power output as well).
Can I just go in a T-Mobile store and ask for an exchange for the small gap? & they'll replace it?
Sent from my HTC One using xda premium
enigma2023 said:
Greetings to all the XDA community. I felt like i had a bunch of different problems with my new HTC One, that encompassed a few different threads, so i was wondering if Im the only one with such problems. If any of you had experienced one or all of these problems please let me know what you did to fix them. I appreciate your input, first time HTC owner here
1. Battery life very very subpar. Charged it for 4hours out of the box before using the first time, battery fell from 100 to 20 in 5 hrs of regular use.
2. Battery charge time is terrible. Takes 3 hours to go from 30% to 95%.
3 Wifi scan range is horrible. My Note 2 picked up 2 bars of wifi in my room, while the One cant even connect. Sitting 10ft from the Router, bars keep fluctuating from 4(max) to 1, sticking to 2 bars mostly. I dont want to burn through my cellular data allowance atleast at home.
4 Camera resolution in very average, I know its only 4 "ultrapixel", but it could be muh sharper even with that.
5 and ofcourse, the legendary capacitive buttons, especially the Back button. Unresponsive half the time, responsive after 3 soft touched (and one frustrated one). I dont mind them lighting off at times, but the unresponsiveness is unacceptable.
The build is gorgeous, no problems anywhere. The speakers are just awesome. The phone feels amazing in hand. But if i cant get wifi in my own house, and the buttons keep being so stubborn, i cant spend 2 days with that, let alone 2 years. Am i being too picky here?I hope so, cuz i REALLY love this phone for its PROs.
Please let me know what you guys think!! Thanks!!
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I am having the exact same problem as you (#5 above) with the capacitive buttons. The Back button doesn't respond half the time. It is really frustrating. The Home button too respond especially when double tapping to bring up the recent apps list it doesn't respond like half the time. I thought maybe it was a software issue. I guess it's a defective device then?
I have read that the buttons can be fixed through a software update by htc, though I have no idea when tmobile might push it out. For people in Europe with the same problem, they claim the OTA fixed it.
If that's the only problem you have, it may be with waiting for the ota or a custom rom with fixes.
AttachedSilver said:
Can I just go in a T-Mobile store and ask for an exchange for the small gap? & they'll replace it?
Sent from my HTC One using xda premium
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Would you actually return the phone cause of a gap?
Sent from my HTC One using xda premium
shook187 said:
Would you actually return the phone cause of a gap?
Sent from my HTC One using xda premium
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Well it is advertised as zero gap
Sent from my HTC One using xda premium
As long as u are covered under buyers remorse, they will take a return and give u a brand new phone for whatever reason, or so they have told me over and over..call the place u got it from and find out how long you have got till that remorse period ends
enigma2023 said:
As long as u are covered under buyers remorse, they will take a return and give u a brand new phone for whatever reason, or so they have told me over and over..call the place u got it from and find out how long you have got till that remorse period ends
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They will replace it if they even have anymore in the store. Most stores are completely out of it
Sent from my HTC One using xda app-developers app
I got mine online, so im not sure of in store availability.
Thanks to each and everyone for your valuable advice and experiences. After countless hours of online research and tech support, I have come to the conclusion that a lot of people are having a at least one issue out of the box with their phone. HTC seems to have rushed this phone into the market in an effort to beat the S4 in timing, but in doing so they have caused quite a few quality control issues with undoubtedly the best smartphone at this time.
I bought a S4 to compare side by side before I made my decision, and after days of deliberation it seems that the One is superior to the S4 only in the flawless design and excellent speakers. This is purely my opinion, but after putting them side by side in my room, and seeing full wifi bars on my s4 and the one struggling to get just one, I must with heavy heart return my One. I came from a note 2, looking for a 1080p display and connectivity for my media consumption, and HTC could only provide one (pun unintended).
With all of you struggling with issues with your phones, good luck. I guess I'm staying samsung for now.
My older HTC One X also has poor wifi in my house. My iPad picks up signal great in my house but the minute I start walking away from my wifi router the HTC One X drops connection. Seems like wifi reception is not their strong point in all their smartphones.

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