Hey
So I received a message that the firmware update was ready to download and install, so i let that happen, the android figure popped up with its its blue symbol indicating that the update was installing. When the progress bar finished, my prime turned off, and isn't turning back on!
Before updating, i had more than 50% battery without dock. So I don't think that my battery failed during the update!
I charged it for about 7 hours, but it's full not turning on..
I've tried volume down power button, i just get vibration after 10 secs.. Then nothing.. even poked the reset hole. Nothing happens!
Is my device bricked?! When it charges, the light comes on
I have very important files on my device, is it possible to extract from internal storage?
NO," Update seems to have screwed prime" is not correct. You screwed up the update.....Thousands have probably used the update successfully.
Was the boot unlocker installed? If so, you can't use the OTA update.
If it was the ota, probably should call Asus...
Sent from my Transformer Prime TF201 using XDA Premium HD app
Swayedb note
No bootloader thing a magicha, no root, just a normal tablet
My main concern is the files on it. Are they recoverable?
Or any known troubleshoot to overcome this dilemma?
Gabroo said:
No bootloader thing a magicha, no root, just a normal tablet
My main concern is the files on it. Are they recoverable?
Or any known troubleshoot to overcome this dilemma?
Click to expand...
Click to collapse
For crying out loud....there are a number of different threads about "bricked" primes.
Why don't you just browse the threads....or do a search
robertg9 said:
For crying out loud....there are a number of different threads about "bricked" primes.
Why don't you just browse the threads....or do a search
Click to expand...
Click to collapse
Dude..
CLEARLY I AM NOT SURE IF IT IS BRICKED HENCE WHY I ASKED!!!!!!!!!!!!!!!!!!!!!!
Is my device bricked?! When it charges, the light comes on
I have very important files on my device, is it possible to extract from internal storage?
Click to expand...
Click to collapse
If you think that what my description so far (not turning on, full charged, getting feedback when charging, holding power button for 10secs, connecting to pc but failing to install drivers..), is definitely bricked, without further ado, as per your protocol, i shall move on to another post about recovering the tablet.
However, in the mean time, does anyone firstly know if my files are able to be recovered?
that is all i really care about... !
I would just like to say congratulations on randomly poking something into the microphone, you should really check before doing things blindly.
Second, the OTA does seem to have bricked your prime, due to no fault of your own, the device will not allow you to initiate an update if the battery level is below the minimum required levels. I would call Asus and initiate an RMA.
it wasn't the microphone - it was the reset button.
i suspect sending it back to asus means, i lose all my files?!
Gabroo said:
it wasn't the microphone - it was the reset button.
i suspect sending it back to asus means, i lose all my files?!
Click to expand...
Click to collapse
Sending it back will mean that yes
Gabroo said:
it wasn't the microphone - it was the reset button.
i suspect sending it back to asus means, i lose all my files?!
Click to expand...
Click to collapse
It is possible that if you are able to drain the battery to absolute zero (I realise that this will take a long time of simply trying to switch it on over and over again) you may then be able to initiate a charge and it will magically come back to life.
I know that this seems ridiculous, but this exact procedure is known to have helped many users in your very same situation with earlier updates.
Perhaps sticking some tape over the power button to keep it constantly pressed down will aid you in getting the battery to zero.
This would be my first suggestion. If this still does not help. RMA is the only option. I would suggest that when you call ASUS about an RMA that you state categorically that the files are of extreme importance. They probably won't be able to help on that side, but it is worth asking about.
found 1 thread with the exact thing :
http://forum.xda-developers.com/showthread.php?t=1492551
but they didnt have a solution lol..
but, i did see that when plugging my atp into the pc, results it in
device manager showing" APX", but there are no drivers found. any significance there?
its hard to drain the battery. dont know how to do it fast. i dont think taping power button down will do anything :\. once u hold it for 10secs, itll vibrate, but then it wont do anything. so pretty much you need something, a machine, which will retract and contract every 10seconds.. and that aint happening !
so i gotta do it by hand i think
also called up asus and person tried the volume down reset, i knew it wasnt going to work but yeah, im sending it in tomorrow. but i still wanna see if i can drain and get it to start up!
Gabroo said:
found 1 thread with the exact thing :
http://forum.xda-developers.com/showthread.php?t=1492551
but they didnt have a solution lol..
but, i did see that when plugging my atp into the pc, results it in
device manager showing" APX", but there are no drivers found. any significance there?
its hard to drain the battery. dont know how to do it fast. i dont think taping power button down will do anything :\. once u hold it for 10secs, itll vibrate, but then it wont do anything. so pretty much you need something, a machine, which will retract and contract every 10seconds.. and that aint happening !
so i gotta do it by hand i think
also called up asus and person tried the volume down reset, i knew it wasnt going to work but yeah, im sending it in tomorrow. but i still wanna see if i can drain and get it to start up!
Click to expand...
Click to collapse
Did you drop it? or hit against anything? if you computer detects it and everything, try plugging the micro HDMI to a TV and if you get a image. Most likely your screen connection is loose.
nup didnt drop it .
just upgraded and then it didnt turn back on..
just trying to drain battery now :\
i have tried hdmi, nothing comes out. .. :S
Related
This started earlier in the week. I think I loaded the Free Monopoly, Contract killer and Text Plus in the morning when it started. I'm thinking this was Tuesday or Wednesday morning after Christmas.
At the Time I immediately killed and uninstalled all three of the recent app additions. This did not appear to resolve the issue.
Symptoms
Screen would not remain off for more than a few minutes without turning itself back on again. Full screen wakes.
Occasionally and without warning the phone would completely turn itself off, requiring the very long power button press to turn on again (was a full power-down).
Since this has started I decided to upgrade to the latest unamed rom.
This does not appear to have helped anything, although the frequency may have been reduced. I don't think this is related to the ROM since the issue survived the factory reset / wipe / rom change.
Questions
Are there any internal logs that may help to point me in the right direction?
If so, where / how can I view them?
I'm seeing a RILJ dialer something under Partial wakelocks in BBS.
I see this as [p]_RILJ under Kernal wakelocks as well. Any Idea what this is?
I admit, I was getting a bit silly with the quantity of Apps I had loaded and still running well at the time. Amazed the phone was still going very strong with no issues at all. I'm trimming this back on the new rom.
Any help would be greatly appreciated.
Random Illumination Wakes and sleep crashes.
Still trying to nail this down.
Additional observations.
Timing appears to be random.
When I say the screen wakes up, I'm mean illuminating.
The wakes appear almost as often as the power off freeze. What I mean is the quantity of complete power off's is similar to the screen wakes.
It's very possible that the same event may be causing both the screen wake and the hard starts. Neither issue occured prior to this the starting of both events.
I have occasionally seen the "Driving Mode" steering wheel icon pop-up, while unplugged. I've not connected this phone to any kind driving interface as of yet, so this is a surpriseds.
Today I had additional issues with extremely heavy battery drain in a short period of time. I had incorrectly added 2650mA under battery capacity beneath Calibration tab of "Battery Monitor Widget Pro".
Still looking for help finding and viewing any error logs on the device.
Does anyone know of some basic error log files on the device?
Again, all help is greatly appreciated.
Under Recent unamed ROM but I do not believe the ROM is the issue.
iqak said:
Still trying to nail this down.
Additional observations.
Timing appears to be random.
When I say the screen wakes up, I'm mean illuminating.
The wakes appear almost as often as the power off freeze. What I mean is the quantity of complete power off's is similar to the screen wakes.
It's very possible that the same event may be causing both the screen wake and the hard starts. Neither issue occured prior to this the starting of both events.
I have occasionally seen the "Driving Mode" steering wheel icon pop-up, while unplugged. I've not connected this phone to any kind driving interface as of yet, so this is a surpriseds.
Today I had additional issues with extremely heavy battery drain in a short period of time. I had incorrectly added 2650mA under battery capacity beneath Calibration tab of "Battery Monitor Widget Pro".
Still looking for help finding and viewing any error logs on the device.
Does anyone know of some basic error log files on the device?
Again, all help is greatly appreciated.
Under Recent unamed ROM but I do not believe the ROM is the issue.
Click to expand...
Click to collapse
These random screen wakes, particularly with the car mode activations, are what I was seeing when my usb port on the device failed. there are several threads in the general and QA forums regarding usb failures, you might want to dig around in there to see if other behavior is similar. I think one poster mentioned cleaning out the USB port with alcohol and a small paint brush. I had tried doing the same with canned air, but that did not help me. I ended up with a warranty replacement device.
Sent from my SGH-I777 using XDA App
I think you may be onto something.
Since the event I am also having issues connecting up to my Win7 Pc.
On the morning of the event, I remember a brief weirdness to the charging indication. I think it said it was charging when it wasn't or vice versa.
So now the question becomes.
What do I need to do before an exchange?
Purchased from Best Buy on US Launch day without extended warranty.
Do I still have a warranty?
Can I go to the AT&T store in Sacramento?
I think you may be onto something.
Since the event I am also having issues connecting up to my Win7 Pc.
On the morning of the event, I remember a brief weirdness to the charging indication. I think it said it was charging when it wasn't or vice versa.
So now the question becomes.
What do I need to do before an exchange?
Purchased from Best Buy on US Launch day without extended warranty.
Do I still have a warranty?
Can I go to the AT&T store in Sacramento?
Your phone has a 1 year hardware warranty. Talk to Best Buy, and force them to give you a replacement. I did that with AT&T, not putting it on the phone insurance, but the phone's warranty that came with it, for free.
Backup your apps using a tool like ROM Toolbox from the market (it's my favorite). When you restore your phone, all apps that AREN'T sideloaded will come back with the last Google Sync you made, so sync now. If you're sure, 100% that it's hardware and not software, make a backup via CWM and ignore all previous instructions, but if you're like me, you'll want a fresh restart with the ability to axe all the apps you don't use on a clean ROM.
When backing up all non-sideloaded apps, Google does it for you, use a backup program from the market to ONLY backup your sideloaded apps.
HUGE ADDENDUM:
READ THIS. Alright, before taking it back to Best Buy, flash Entropy's "Back To Stock" ROM and kernel. If you don't, you're done. Warranty voided. If they are intelligent and check the flashcounter, and see you tripped it, but you're on a stock ROM, you can talk your way outta it. Try thinking of something before you go in. The excuse I will use if ever needed is I was clueless about why my phone was ****ing up, so my friend who said he could fix it took my phone for a day and temporarily fixed it, and it worked alright for a couple days before the issue came back. So you can claim ignorance IF NEEDED, but most of the time they don't check. Just be sure to have an answer for if they do.
Sent from my SAMSUNG-SGH-I777 using xda premium
I do have a jig and I do not have the Exclamation Icon.
However my boot animation is no longer stock and I have not been able to read the flash counter. The Power-off, Hold volumes and plug USB thing is not working for me.
To date, I have not caught anything in software to cause this.
Getting myself ready, Thanks a million.
iqak said:
I do have a jig and I do not have the Exclamation Icon.
However my boot animation is no longer stock and I have not been able to read the flash counter. The Power-off, Hold volumes and plug USB thing is not working for me.
To date, I have not caught anything in software to cause this.
Getting myself ready, Thanks a million.
Click to expand...
Click to collapse
As long as you used a root method that should not have increased the counter, I think you can mobile Odin back to stock unrooted to prep for warranty return.
Sent from my SGH-I777 using XDA App
Shot back to this ROM
Kernel + cache + rooted UCKK6 system package: http://www.multiupload.com/NYL3XT51Y0
Feels like olden times.....Naked in front of the Gym class.
Beyond Best Buys 30 Days so had to go to the AT&T Service center.
They grilled me, checked, wiped, reflashed, yada-yada-yada.
Gave me the could be an app shpeel, did you use a car charger questions etc.
Long story short....
They want to try a new battery 1st.
So, news years eve overnight, maybe by Monday.
I admit this could be a possibility because I have had the battery lose a large amount of capacity in a short amount of time one the order of Full to Dead in 2-3 hours. This has occurred to me on maybe three or four occasions since launch day. Phone got warm to hot at the same time. This usually included a hard kill power off. Nice big gap / drop in battery stats.
Is there any way the phone would get a charging indication yet not charge?
Like if the USB port got wonked or crossed with something?
Additional Weirdness:
I have had the phone freeze up on me, picture turn weird as it gradually whitened to full white screen only.
No response from the keys or screen with the exception of a long power button press to recover. This occurred a few times since the original event (maybe 3) with the last one happening while plugging it back in for some juice for the return today.
Keeping this up to date in case others run across the same funkyness.
iqak said:
Shot back to this ROM
Kernel + cache + rooted UCKK6 system package: http://www.multiupload.com/NYL3XT51Y0
Feels like olden times.....Naked in front of the Gym class.
Beyond Best Buys 30 Days so had to go to the AT&T Service center.
They grilled me, checked, wiped, reflashed, yada-yada-yada.
Gave me the could be an app shpeel, did you use a car charger questions etc.
Long story short....
They want to try a new battery 1st.
So, news years eve overnight, maybe by Monday.
I admit this could be a possibility because I have had the battery lose a large amount of capacity in a short amount of time one the order of Full to Dead in 2-3 hours. This has occurred to me on maybe three or four occasions since launch day. Phone got warm to hot at the same time. This usually included a hard kill power off. Nice big gap / drop in battery stats.
Is there any way the phone would get a charging indication yet not charge?
Like if the USB port got wonked or crossed with something?
Additional Weirdness:
I have had the phone freeze up on me, picture turn weird as it gradually whitened to full white screen only.
No response from the keys or screen with the exception of a long power button press to recover. This occurred a few times since the original event (maybe 3) with the last one happening while plugging it back in for some juice for the return today.
Keeping this up to date in case others run across the same funkyness.
Click to expand...
Click to collapse
I got the "try a different battery" story too. Conveniently my wife also has the I777 as well, so tried hers. No joy for me. After that, rma was approved. Good luck!
Sent from my SGH-I777 using XDA App
It ain't the battery man. The symptoms you described fit perfectly with a fried micro usb port.
If you haven't set the flashcounter off, and your phone has the AT&T boot logo, then you're good to go as far as exchanging it goes. DO IT UNDER WARRANTY AND NOT INSURANCE. This is the **** quality of the usb connecter, not user caused.
Sent from my SAMSUNG-SGH-I777 using xda premium
I doubt it too, since the original event involved the AM unplugging from the charger. I always check the Next Amazon app, 1st thing.
I can honestly say that:
The phone has absolutely never been dropped.
The USB cable nor port has never been stressed, tweaked nor twisted.
Never used the phone with the cable attached.
Neither the phone nor the Taurus gunmetal case have a single scratch.
The phone has never been close to water, save for the obligatory post shower, AM, moist towel screen wipe (ok.... too much info).
I think I had 137 apps on this thing until the 1st event last week. In those original two months I've had maybe 5 force closes or other events. The force is definitely strong in this one!
I hope they forget the "new" battery when the time comes for the full swap?
As always, thanks for everyones help. I'll post this through beyond conclusion for the rest of us.
Definitely the USB port is screwed. I'm on my third phone cuz of this issue. First guy at best buy said it was probably because I wasn't using stock launcher. Whatever. Second replacement was easier, just a young girl who never even looked at my phone, and just gave me a new one. I did go to a different best buy second time to avoid possibly getting another phone from a bad batch. I've posted on other threads on this issue about the fact that this problem might be caused by the lack of a cover over the USB port. Maybe i'm wrong, but it seems to easy for junk to get in there. If you can't flash back to stock via computer, you can try mobile Odin, however I ended up soft bricking my phone trying to run the stock Odin one click via drop box through mobile Odin. Don't know if file didn't completely DL through drop box, but I couldn't fix soft brick since I couldn't connect phone to comp using the USB port. Long story short, my advice, flash stock while you still can, and keep it that way cuz the problem most likely won't go away.
Sent from my SAMSUNG-SGH-I777 using XDA App
Additional info:
I performed a factory data reset (from the settings screen) prior to re-loading the unbrick/return to stock ROM. Also wiped all three memory areas prior to the rom.
Last night the Driving mode Icon and V-Lingo kept popping back up as if I were connected to a car adapter. I have no use for either as I have no car adapter yet (was at home). No cable was attached at the time and the phone was sleeping. This occurred a half dozen times or so.
I also randomly receive the USB connected icon despite having nothing connected to the phone. Says MTP-Initialization.
Odin 3 worked yesterday without any issue. Droid explorer also appears to work but Kies has refused to connect since the event, even with the New years update. The Win7 pc randomly recognizes the phone. Sometimes it's ok, but mostly it does not show up at all with the pc saying "USB device not recognized...".
With USB Debugging turned on, Kies says:
"Reconnect the device in Samsung Kies (PC Studio) mode.Current mode not supported by Kies."
I switched USB debugging off 1st thing this morning and it looks like Kies USB is working ok now.
Kies Air works like a champ.
Still think the USB Port is dorked. Probably the USB controller chip as I don't think I have any physical looseness. I really wish USB connectors were longer and deeper with screwed attachments to the motherboard in addition to the soldering.
Correct me if I am wrong here, but I thought that the "Driving / V-Lingo Mode" is Hardware triggered and it is not possible to trigger this mode with any software. At least that is the impression I got by reading the car cable connection cable discussions.
More fuel for the bad USB port fire?
Since the multiple wipes and return to stock, I do not think I've had an event from sleeping to hard crash / reboot required.
Still having wake-ups and spurious driving mode activation's both plugged in and unplugged. This may or may not be accompanied by the V-Lingo, terms prompt.
Prior to going back when the replacement battery fails to improve things....
Can I kill / Delete everything on the phones internal SD memory?
Not thinking,.. I still had the Titanium Backup directory along with Clockwork Mod etc. still on the phone when I brought the phone to the service center. Had they checked the phone directory, I could have lost warranty, etc.
Any other directories I should look for?
Just Realized I had not stated my Hardware Level.
Model: SAMSUNG-SGH-I777
Android Version: 2.3.6
Baseband Version: I777UCKK6
Kernel: 2.6.35.7
Build No. GINGERBREAD.UCKK6
Still getting spurious wakes with the USB port thinking:
It's connected to a PC.
It's connected to the car
or V-Lingo launches thinking I'm about to take a trip.
All of these occur with nothing connected at all, and typically the phone is sleeping. Still have not had a repeat Hard crash since the wipes and return to stock.
Do we have enough of a known hardware history here to know / avoid certain builds?
No. Not much effort has been put into figuring the faulty USB port out. Entropy and I even hashed it out in Q&A, both of us thinking it might have been the software. Truth is, you'll probably find more info in the international SGS II community than here, as more were sold, and our SGH I777 was discontinued only a month or two after being brought to the market.
Because it hasn't been reported on much, no one has thought to start observing the hardware for faults. You should consider doing so - I can tell you some information on my phone model later, after I remove the battery and such. Maybe shoot GTX or Entropy a PM to ask them for tips on identifying different hardware models and state why you're interested. As I said, I'll post my info on my new replacement, and observe it to see if the same problem occurs as it did in the last one.
Sent from my SAMSUNG-SGH-I777 using xda premium
Here's a link to the thread I started when mine went tango uniform:
http://forum.xda-developers.com/showthread.php?t=1369647
I mentioned at one point about looking at device serial numbers to attempt to track bad hardware, but I'm not sure if that info is safe to post online when not coupled with device imei. I would think it is safe, but not sure.
Unfortunately I don't know if I can track down the info on my defective phone now, since it has been gone for several weeks.
Also: I was under the impression that the i777 had in fact NOT been discontinued, only not stocked in COR stores in LTE markets. I'd be interested in documentation on the discontinuation if you can provide it...
Sent from my SGH-I777 using XDA App
Wow, your thread has quite a few similarities.
With the exception of the ROM selections, the device responses appear to mimic my own dead on. I was on "update-unnamed-v1.0.4-full" when the issue reared its head. Jumped to v2.0.1 to see if it helped, but again, I seriously doubt this issue is ROM related.
I'm still waiting for the "overnight-ed" battery.
I expect it will arrive tomorrow. With any luck I can grab it from home at lunch and charge it at the office. Put an effort into trying it at least.
That pushes my eventual return out till Wednesday evening / Thursday morning. I'll be sure to get the serial number data from it before it goes back.
Would it be insecure of me to post the old serial number data after the exchange?
I'm wondering if charging device, cable or PC could have had something to do with the failure. Pretty sure the cable was stock, but the plug may have been a logitech. This arrangement had been used nightly since launch date, so I doubt it.
Electronic chips can do some funny things. I'm fairly certain the port itself is still firmly attached.
As always, thanks for everybody's help.
Finally got my new Transformer Prime from Best buy!
Sad news is all I can do is turn it on and watch the android tell me to start.
The touchscreen is completely unresponsive. I am on hold with Best Buy phone support right now (the lady has no idea what a transformer prime is).
I have tried cold boot by holding power and volume down for 5 secs...
Tried while charging and on batteries. I do not have a dock or a stylus.
Do you guys have any other ideas I can try before I punt this POS back to BB?
Thank you
Let the battery discharge all the way until it shuts off, charge it up for a half hour or so and try it out again. It seems to have worked for some people in a thread around here somewhere who had their touchscreen stop working after an update.
I let the battery discharge all the way until it shut off. This was not an easy task. Had to stay up to keep the screen on. When I restarted I had the same issue.
Unless there are any other ideas I may just have to return this thing.
Another question... Is it worth exchanging? Should I wait for the Tegra 3 Lenovo with 2 gigs ram? I am a very sad Panda
Man, its stuff like this that should clue manufacturers in to allowing users to pull a battery. I have had funky issues with my Nexus One and not sure what I would do if I could not pull the battery in that puppy.
I hate to think of spending 6-8 hours trying to discharge the battery on the Prime for something like this.
I would call ASUS and see if they have any tricks you can try. If not then return through BestBuy. Not sure what the turn around time would be or how that relates to other T3 releases.
You could also try holding down the power button until you get the Eee Pad boot screen. I think that works like a warm boot.
UmbraeSoulsbane said:
Man, its stuff like this that should clue manufacturers in to allowing users to pull a battery. I have had funky issues with my Nexus One and not sure what I would do if I could not pull the battery in that puppy.
I hate to think of spending 6-8 hours trying to discharge the battery on the Prime for something like this.
I would call ASUS and see if they have any tricks you can try. If not then return through BestBuy. Not sure what the turn around time would be or how that relates to other T3 releases.
You could also try holding down the power button until you get the Eee Pad boot screen. I think that works like a warm boot.
Click to expand...
Click to collapse
The reset button should disconnect the battery for a short period of time, so that would be kinda the same isn't it?
Where is the "Reset button" I already tried cold boot.
This is your chance everyone, before I send back to Best Buy. Any ideas. I don't care if it bricks it as I will prob send back.
Is there any special order to the drain power and restart. I tried restarting with the device plugged in. Should I take the time to try again to drain the power and try powering on with the device not plugged in?
Update: Found the reset button. Did not work
trainwreck512 said:
Update: Found the reset button. Did not work
Click to expand...
Click to collapse
If you have hit the reset, cold booted it and ran the battery down, I am not sure what it left to try if you cannot navigate through the device. Maybe if you had the keyboard you could get in and install a touchscreen tester or something, but not sure how much I would trust your device if it still does not register touch after all that. Probably better to just return it and get another.
Honestly, I love the tablet and haven't had any serious issues with it. Sounds like you just got a dud.
I am starting to agree with you. If they had some in stock I wouldn't give it a second thought. Now I get to wait for Who knows how long to get another one.
I have put in an Esupport ticket with ASUS. I will update you on what they say.
FYI when it starts it only shows the home buttons for a split second. It pops up a small back box that says English. Is this normal behavior?
trainwreck512 said:
FYI when it starts it only shows the home buttons for a split second. It pops up a small back box that says English. Is this normal behavior?
Click to expand...
Click to collapse
It runs through the Google Device setup when you first launch it. I do not remember the exact order, but language would probably be the first option.
I assume this looks like a drop box where you would have the option of other languages, but of course you would not be able to test without being able to tap.
Those all come up, drop down menu is there and says English as well. What i'm talking about is a small black box appears over the android guy that says English and disappears. This happens in unison with the home buttons on the bottom that also disappear.
I will post a Youtube Video soon so you all can see.
Thank you for all your responses thus far!
UPDATE: I am not gonna post a video as my video camera is not yet working with ICS custom ROM.. I don't feel like putting an old Rom on. Sorry.
Truth is I give up. I am taking the prime back to Best Buy on lunch break for full refund. Think I'll go buy a Go Kart.
Thanks again for all the help!
UPDATE2: I really really want a Transformer prime... I decided to once again order from Best Buy.
This morning 2 hours after I ordered my 3rd Prime, Best Buy canceled the order.
Best Buy support said it was cause I changed the shipping address to my UPS store.
So they just Canceled the order.. I am now taking the large hint the universe is giving me.
I am not meant to have a Prime
HTc amaze
Rotation stopped working just like that ...
I take out the battery for reseting ... A couple of hours later, I inserted the battery and my amaze will not power on..
I had almost full charge when I took out the battery, thats weird
Now I have a dead phone
Any Ideas ?
will it turn on with the usb connected? or at least charge? orange led light up?
prueba01 said:
HTc amaze
Rotation stopped working just like that ...
I take out the battery for reseting ... A couple of hours later, I inserted the battery and my amaze will not power on..
I had almost full charge when I took out the battery, thats weird
Now I have a dead phone
Any Ideas ?
Click to expand...
Click to collapse
Does your computer recognize the device? Do you see QHSUSB_DLOAD? If so, its possibly equipment failure
Chance Ill said:
Does your computer recognize the device? Do you see QHSUSB_DLOAD? If so, its possibly equipment failure
Click to expand...
Click to collapse
noob here, where should I find that?
andy55 said:
will it turn on with the usb connected? or at least charge? orange led light up?
Click to expand...
Click to collapse
no it wont , not even volume down and power
does your devices got recognize by the computer even when the completly off?
You might need to contact HTC.
Hopefully you didn't unlock your boot loader because that voids your warranty. If you did you would know you did its not something you do un-ententionaly. As for auto rotate it could be you accidentally turned it off on quick settings idk if thats on stock but it is on mine but i have a custom rom. As for your phone not turning on try it being plugged into the wall it never hurts to try it has happened to me before if not I would suggest skipping T-Mo and going directly to HTC for advice as they know their phones the best. In addition if they only have a sending it in solution then I would contact T-Mo and tell them your issue. Then you could most likely take it into a store and get a replacement no problem as it seems your phone is pretty new. The phone is pretty new not as new but it never rules out the possibility for a bug as even older well profound technology still has bugs that can cause a major system crash. Happens to me a lot when flying aircraft. Hope this helps.
Best Regards,
Tramain Martinez.
TramainM said:
Hopefully you didn't unlock your boot loader because that voids your warranty. If you did you would know you did its not something you do un-ententionaly. As for auto rotate it could be you accidentally turned it off on quick settings idk if thats on stock but it is on mine but i have a custom rom. As for your phone not turning on try it being plugged into the wall it never hurts to try it has happened to me before if not I would suggest skipping T-Mo and going directly to HTC for advice as they know their phones the best. In addition if they only have a sending it in solution then I would contact T-Mo and tell them your issue. Then you could most likely take it into a store and get a replacement no problem as it seems your phone is pretty new. The phone is pretty new not as new but it never rules out the possibility for a bug as even older well profound technology still has bugs that can cause a major system crash. Happens to me a lot when flying aircraft. Hope this helps.
Best Regards,
Tramain Martinez.
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Click to collapse
thank you sir , thats what I was thinking, A Bug .. or glitch
I even Try charging the battery in a dock or craddle and Didnt work..
And thats really weird, I bought the phone for christmas ,I had 4 or 5 apps installed, this phone is unlock cause I use a different carrier
Before taking off the battery, my charge was 90%
What I did exactly is, pull out the battery, went to sleep, wake up, placed the battery again......Dead
About rotation i know about settings and was not that..
Had no problems what so ever with my software until i updated to .21, ( others had flickers, signal problems and stuff like that. ).
How ever the last update seem to have given my tablet the "sleep of death" issue, so it seems to be called atleast, after putting it into sleep it wont wake up unless i hold the power button and let it turn off and then power it back up, happen twice and i just recently updated to .21.
have you tried a soft reset to see if it might clear it?
demandarin said:
have you tried a soft reset to see if it might clear it?
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Click to collapse
??
A soft reset is needed just to get the thing working again... It happens again after that, so no, it doesn't really solve anything.
demandarin said:
have you tried a soft reset to see if it might clear it?
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Click to collapse
after paying 900$ for the tablet it should work flawless..., i shouldent have to reinstall everything just cuz the update is faulty..., and it worked just fine before the update and some dont even have the problem at all.
I have yesterday same issus.I make only reset!
Sent from my Transformer Prime TF201 using XDA Premium HD app
DarkShadowSwE said:
after paying 900$ for the tablet it should work flawless..., i shouldent have to reinstall everything just cuz the update is faulty..., and it worked just fine before the update and some dont even have the problem at all.
Click to expand...
Click to collapse
soft reset doesn't mean you have to reinstall everything again. that's a hard/factory reset. soft reset you just stick a paper clip in the little hole underneath the memory card slot.
I don't have that issue at all. I think 2-3 people reported it or from what I've seen so far.
demandarin said:
soft reset doesn't mean you have to reinstall everything again. that's a hard/factory reset. soft reset you just stick a paper clip in the little hole underneath the memory card slot.
I don't have that issue at all. I think 2-3 people reported it or from what I've seen so far.
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Click to collapse
ah, thought soft reset refered to factory reset and hard reset was equalent to nvflash, so just pressing the reset button is wourth a try...
Is this the problem where the screen goes black like usual and when you tap power it doesn't come back on no matter how many times you press power?
This started happening to me after the update, but all I had to do was tap the volume button and then the power button would start responding again.
Hope the fix is that simple for all of you.
punitenshu said:
Is this the problem where the screen goes black like usual and when you tap power it doesn't come back on no matter how many times you press power?
This started happening to me after the update, but all I had to do was tap the volume button and then the power button would start responding again.
Hope the fix is that simple for all of you.
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Click to collapse
Had this happen once..... Used this same method and it got it out of its funk. Have not seen the issue sense
Well, its wourth a try, to bad i didnt read the topic before i used the reset button after this nights black screen...
I'm having the same problem. I'll try the methods described above and report back.
punitenshu said:
Is this the problem where the screen goes black like usual and when you tap power it doesn't come back on no matter how many times you press power?
This started happening to me after the update, but all I had to do was tap the volume button and then the power button would start responding again.
Hope the fix is that simple for all of you.
Click to expand...
Click to collapse
didnt work for me im afraid...
DarkShadowSwE said:
didnt work for me im afraid...
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Click to collapse
It happened to me again and the volume trick didn't work this time. Holding power for about 10 seconds to restart still worked though. Are all Android tablets this unstable? As much as I love the whole idea of Android, the minor to serious kinks I regularly encounter with this thing are pretty aggravating.
It happended twice to me after the upgrade. Had to keep pushing power for like 10 seconds.
punitenshu said:
Are all Android tablets this unstable? As much as I love the whole idea of Android, the minor to serious kinks I regularly encounter with this thing are pretty aggravating.
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Before I had the Galaxy Tab 10.1 and had no problem. Like you said, is pretty aggravating, specially when my wife have an ipad 2 and always is talking about what smooth is her ipad.
Started happening to me as well. Never had any problems with prior updates now I've gone to shutdown 2 times since making an update. The method described above doesn't work for me.
mercedru said:
Before I had the Galaxy Tab 10.1 and had no problem. Like you said, is pretty aggravating, specially when my wife have an ipad 2 and always is talking about what smooth is her ipad.
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Click to collapse
its just a software issue introduced with the latest patch and sins it wasent there before the patch its hopefully removed within the next update.
*edit* - it have happen a couple of times now for me and i tried spaming the crap out of the buttons with no result so the only working method is to hold the power button to it goes off or the soft reset button...
I posted this in another thread, but thought I'd put it here also in case the other one is too far down. This is working for me.
I've been having this since the latest update as well. It happens whether it's on the charger or not. So far I haven't had it out of the dock long enough to know if being docked has anything to do with it, but I do know that removing it from the dock once it happens doesn't clear the issue. However, I did notice that if I go under Settings > ASUS Customized Setting > BATTERY SAVING and uncheck MobileDock Battery saving mode, it doesn't seem to happen. After I did that it didn't happen for about 36 hours, but as soon as I re-checked it to test, it happened the first time it went to sleep. Maybe a coincidence, but prior to that I couldn't make it more than a couple of hours without it happening. Might be worth a try as a work around if you're having this issue. After it happened to me again, I unchecked the setting above again and have had no SoD since.
This has happened to me 3 times now since the update and the only way to get any response on is by holding the power button for 10 seconds. Mine has always been docked and plugged into the charger when this happened.
SimonSaysDie said:
I posted this in another thread, but thought I'd put it here also in case the other one is too far down. This is working for me.
I've been having this since the latest update as well. It happens whether it's on the charger or not. So far I haven't had it out of the dock long enough to know if being docked has anything to do with it, but I do know that removing it from the dock once it happens doesn't clear the issue. However, I did notice that if I go under Settings > ASUS Customized Setting > BATTERY SAVING and uncheck MobileDock Battery saving mode, it doesn't seem to happen. After I did that it didn't happen for about 36 hours, but as soon as I re-checked it to test, it happened the first time it went to sleep. Maybe a coincidence, but prior to that I couldn't make it more than a couple of hours without it happening. Might be worth a try as a work around if you're having this issue. After it happened to me again, I unchecked the setting above again and have had no SoD since.
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Click to collapse
yea, saw this in the other post and tried it to, havent worked for me tho, :/, im gonna undock the tablet this night and ill see if it happens again this morning without the dock, so far it have happpen every morning with and without the charger plugged in, and even while it was a sleep in my bag at work, ( while in the dock ).
I had this happen for the first time today.
I lost about an hour of productivity as it took me ages to work out I had to hold the power button for just over 10 seconds to get it to force a shutdown.
I'm guessing everyone here has a dock who is getting this issue.
Lastnight I enabled the network deep sleeep and dock sleep in asus custom settings.
Anyone using the same? and getting the issue.
Im sure you guys have heard it before, but I really could use some help. I just received my early bird edition, not developers and I have no idea where to start. I am not a computer guru like you guys are and could use assistance. I have my sim installed and my SD card. Few things:
How do I get the google play store?
is there a way to customize my watch at all? Seems pretty bare?
Thanks for the help
bigkirk said:
Im sure you guys have heard it before, but I really could use some help. I just received my early bird edition, not developers and I have no idea where to start. I am not a computer guru like you guys are and could use assistance. I have my sim installed and my SD card. Few things:
How do I get the google play store?
is there a way to customize my watch at all? Seems pretty bare?
Thanks for the help
Click to expand...
Click to collapse
There is a sticky that is the second post in this section called [INFO] Everything.... it contains almost every bit of information regarding the TS and other x201 devices.
@Lokifish Marz
Mate...you are only (that I know and see) who are trying to help guys here.
As soon as my watch arrives I'll help you to help here
I can help now, generally but without watch that's not something big
Sent from my C6903 using Tapatalk
Help
Hi,
I also need help. I just got my TS and downloaded the play store and started to load apps onto the watch. Everything was fine until I set the watch down to fix dinner. When I came back, it wouldn't turn on. I tried holding down both buttons thinking that may be how you can reset it...no luck. I don't want to open the back because that will ruin my warranty. Is there anything else I can do? I am not computer literate (figuring out how to sideload the play store apk was the achievement of a century for me).
I just feel so lost. I don't know who to even ask at this point...I don't think I did anything wrong to the watch. I have no clue why this happened. I just got it today.
Have you tried to charge it yet?
Also, if you haven't rooted or run the patch, really bad idea to put ANY info on it.
You can open the back without voiding anything but the water-resistance warranty. If you open the back you can pull the battery. If you pull the battery, or let it run down all the way, then try to restart your watch with a charged battery in place, it will probably work again.
It may be that your power button has slipped out of alignment or is otherwise not pushing on the switch on the main board correctly. Sometimes the main board can shift away from the external buttons. If you open your TrueSmart, you can take a look anyway.
Sent from my Nexus 7 using Tapatalk
Lokifish Marz said:
Have you tried to charge it yet?
Also, if you haven't rooted or run the patch, really bad idea to put ANY info on it.
Click to expand...
Click to collapse
Well here is the deal. To be honest, I have no idea how to program, load apps etc etc etc. I saw an awesome piece of technology and a great new idea but I think I am what you guys refer to as someone that needs to plug it in and it work. I have watched the videos that you have all posted and to be honest, you guys are all incredibly smart at what you do. I watch your videos and am lost immediately. Its not fair to you guys to ask a million questions so I am willing to pay for someone to help me. Please someone contact me. my email address is [email protected]
Thanks for your help.
bigkirk said:
Well here is the deal. To be honest, I have no idea how to program, load apps etc etc etc. I saw an awesome piece of technology and a great new idea but I think I am what you guys refer to as someone that needs to plug it in and it work. I have watched the videos that you have all posted and to be honest, you guys are all incredibly smart at what you do. I watch your videos and am lost immediately. Its not fair to you guys to ask a million questions so I am willing to pay for someone to help me. Please someone contact me. my email address is [email protected]
Thanks for your help.[/QUOTE\
I ran into a similar problem with my power button not turning on my watch. Sigh. Did you ever solve your problem? Its hard enough that I can't even open the back of the watch as I had to take it to a local jewelry person to have him open it to put in my memory card when I first got the watch.
Click to expand...
Click to collapse
trent999 said:
You can open the back without voiding anything but the water-resistance warranty. If you open the back you can pull the battery. If you pull the battery, or let it run down all the way, then try to restart your watch with a charged battery in place, it will probably work again.
It may be that your power button has slipped out of alignment or is otherwise not pushing on the switch on the main board correctly. Sometimes the main board can shift away from the external buttons. If you open your TrueSmart, you can take a look anyway.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
My 1900. omate will not power on so how do I check to make sure the min board is in contact with the power button? I can see it pushing down some metal tip when I press the power button but then what? Push it with a screwdriver or ?
With your TrueSmart back cover off but the battery still installed, can you still see where the power button is pushing against the power switch on the main board ? If so, you can push the power button and see if it hits the switch to depress it. Maybe you could also carefully slip a tool in sideways between the button and switch and attempt to depress the switch. I suggest you try with something non-conducting first, if you can reach it with the battery still installed at all.
This is just to check whether the power switch is being depressed far enough to activate the watch. Sometimes the switch has been found to not have been properly soldered to the main board or to be otherwise defective.
Make sure it still won't power on after a battery pull first, of course. I'm sure you have already tried that, but it bears repeating.
Sent from my Nexus 5 using Tapatalk
im going to try that....does the back cover has to be screwed on for the watch to be turned on?
trent999 said:
With your TrueSmart back cover off but the battery still installed, can you still see where the power button is pushing against the power switch on the main board ? If so, you can push the power button and see if it hits the switch to depress it. Maybe you could also carefully slip a tool in sideways between the button and switch and attempt to depress the switch. I suggest you try with something non-conducting first, if you can reach it with the battery still installed at all.
This is just to check whether the power switch is being depressed far enough to activate the watch. Sometimes the switch has been found to not have been properly soldered to the main board or to be otherwise defective.
Make sure it still won't power on after a battery pull first, of course. I'm sure you have already tried that, but it bears repeating.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
No.
Sent from my Nexus 5 using Tapatalk
Keeping the battery and getting at the power switch is difficult because I had to lift up a second layer to get at it. I managed to depress the button and screwed it back. I pressed the power button and nothing happened but when I plug it to my pc via cradle it kept blinking the battery symbol again and again. Not sure if that meant the battery power was low so I pulled the battery and put it back in. This time I see it flash the battery symbol once then it nothing.
Update.... it went back to flashing the battery symbol.
Update... my watch came back after switching batteries. I did depress the power button from inside before I screwed the backplate back on. I applied the ensc security patch as I used the wrong option..didn't know there was four options in the drop down menu at bottom. I was hoping for a fix butThe power button still doesn't work so I turned on the watchon app... if its working and switch the display on to 30 mins. I'm looking to apply the ensec 20140318 patch. OOPS I already did the patch.
trent999 said:
No.
Sent from my Nexus 5 using Tapatalk
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Click to collapse