Does anyone know where the Sony service center is located in the US?
I got the yellow screen problem and need to get it fixed.
They probably won't fix the screen since they dun even have xperia s in us
I'd have to agree with the above post. It must be sent back to country where purchased.
That is what i was afraid of.
I would have to wait until July for service. I think July is when the phone is supposed to go on sale in the US.
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I'm having some troubles with my SE X10 Mini: sim card not been recognized and device turns off and doesn't turn on again. I've sent my device to an authorized technical assistant (GlobalExpress - don´t go there) and the attendent said that in two days I could call to approve or not the service. I tried to call many times and just after ten days they reported that device has no problems at all and it just needed software repair. They wanted to charge about U$40 bucks to do that! Are they crazy? I can just do that with SEUS or PC Companion as we know.
When I picked up device I noted that it was not working. The technician examined the device in front of me and reported that somehow battery connector was broken, they would not repair this issue and said to send device to a NON AUTHORIZED technical assistant. WHAT??? They should fix any kind of problems as they have Sony Ericsson feedback to do that and I would pay for service as warranty has gone. In Brazil we have a customer law wich says that none business store could denied service for customers who pay for. I tried to argue with Sony Ericsson Brazil but no success. After a post on facebook they responded that after sales team would get in contact with me. I'm waiting to see what they want.
In resume: Sony Ericcson is joking with us, customers. Now I have a commitment that I'll never buy ANY SONY OR SONY ERICSSON device in future because they are not a serious enterprise.
This is just a report of an unhappy customer in Brazil.
Ish bro... I live in belo Horizonte too... have you tried to take your phone to another authorized technical assistant?
I think you need to bring it to SE Service center, not these type of service center cause I don't know what the hell is it. It does not appear in my country as the name "Global(????)"
nit3wolf, it´s the only authorized here in BH, unfortunately.
silveraero, It's the name of a SE Service Center. I've translated as we say here.. my bad. Maybe service center would be nicer than authorized technical assistant. thanks
well..that's disappointing as well as embarrassing, actually what i think is those guyz are frustated with their own jobs. (you know just sitting infront of a pc and f*****g with customers.).If you got law,man go for it,SUE THEM.!
It is true that Japanese and Korean companies are not as service oriented as they ought to be. If it is their product (which clearly it is) they had the obligation to service it if the warranty still applies.
If they clearly see parts damaged by other 3rd-party repairers, they should show that to you and inform you of the cost for that part itself. The physical proof cannot be disputed. But clearly, service centres such as these always wanted to avoid taking in products to fix. This runs contrary to their existence.
After sony annunced :
Sony Mobile Communications has identified that the display on a limited number of Xperia S smartphones may show a slight yellow tint if exposed to temperatures above 40 degrees Celsius. This is limited to a small number of units and the cause of this has been corrected. Any consumer observing this slight yellow tint on the display of their Xperia S is welcome to contact their local customer service centre and Sony Mobile Communications will resolve this at no cost to the consumer.
I Bought my Xperia from ebay and cant returen it cos it had 10 days return policy and i contact sony brasil and they say they wont fix my xperia cos i didnt bought it from Brazil , that i sould fix it from the origin country its bought , that mean i have to go to HungKong to fix it ? i am really deapointed cos i payed 690$ + 300$ Taxes and now i am stock with a defective phone !!! Sony Brazil acts as if it has nothing to do with SONY brand !!!! plz need help or this will be my last sony mobile !!! really desapointed !!
Any one out there facing same problem ????
fgar82 said:
Any one out there facing same problem ????
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You only waited 7 minutes before replying to our own thread? What do you think his is, and IRC chatoom where you will immediately get 20+ replies?
As for me, here in Singapore, the only difference is the costs - local sets, with a local warranty, get the screen replaced for free. For imported sets you need to pay the servicing fee which is not much.
Remember that the purchase price in a country helps pay for the serving fees in that country.
If you want to give feedback to sony, you should do so on the sony talkback forum.
I didnt know its only changing the screen will solve it , even so Sony in Brazil wont even accept taking the xperia S , i said i pay for the fix but the answer they dont give support for imported cell, so i have to buy the screen from ebay and find some one to change it for me ( pay for changing screen ) !! thats what i am mad about 10 days i have the phone and it will coast me 2 new phones !! and its all SONY Falt !!
Rashkae said:
You only waited 7 minutes before replying to our own thread? What do you think his is, and IRC chatoom where you will immediately get 20+ replies?
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Hehehe its cos i love Sony and thats the first time something like this happen, so i am going crazy !!
fgar82 said:
Hehehe its cos i love Sony and thats the first time something like this happen, so i am going crazy !!
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Lmao
Sent from my HTC EVO 3D X515m using xda premium
This is because you imported an item from other country. Sony Brazil won't fix the phone because the warranty is not cover in Brazil. I have the same situation before. There is only 2 options to fix the phone. Either get friend from Hong kong and ask them to fix it for you or find a local phone repair store to see if they can fix it. Maybe you can wait until Brazil official release xperia s and ask them to fix it(In this case, you might have to pay the full price for fixing).
athris said:
This is because you imported an item from other country. Sony Brazil won't fix the phone because the warranty is not cover in Brazil. I have the same situation before. There is only 2 options to fix the phone. Either get friend from Hong kong and ask them to fix it for you or find a local phone repair store to see if they can fix it. Maybe you can wait until Brazil official release xperia s and ask them to fix it(In this case, you might have to pay the full price for fixing).
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If i keep it that way do u think it will damage the phone ? cos i have a friend who is willing to buy it from me, he sow the yeallow spot but he didnt care about it..
I jost bought a Sony Xperia S..and GUESS WHAT??
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I have on my screen yellow spots :| .. and they " kill " me :|
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and I've connected the phone to the PC thru PC COmpanion and it says that there is an update available for my phone : 6.0.A.73
and after I click update it gives me this error :
unable to install or start phone software update components
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what to do plesae answer
Get a replacement. Yellow tint is a hardware issue.
Sent from my LT26i using XDA
i don t have warranty(
nemer12 said:
i don t have warranty(
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May not matter. They seem to replace tint phones no questions asked.
i called them and they told me to go to an autorized service and pay to repair my phone :\..
Romania = afrika
Was better with my iphone :|
You sure do need to go to an authorized service center but most likely they will not charge you because it is a factory defect.
nemer12 said:
i don t have warranty(
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How come you don't have a warranty? The smartphone has been released one month ago. Anyhow, they have to fix this screen issue for free. If they don't want that just go to Costumer Rights Organisation in Romania and explained them the situation... i'm sure they will help you out, because Sony has admitted that they have this screen problem and asked all the users that have this problem to go on the nearest Sony center and get the fix for free.
This is the official response from Sony regarding this yellow spot.
''Sony Mobile Communications has identified that the display on a limited number of Xperia S smartphones may show a slight yellow tint if exposed to temperatures above 40 degrees Celsius. This is limited to a small number of units and the cause of this has been corrected. Any consumer observing this slight yellow tint on the display of their Xperia S is welcome to contact their local customer service centre and Sony Mobile Communications will resolve this at no cost to the consumer.''
Let us know about the this situation upcomings...
I have this yellow spot also, from yesterday evening and monday i will contact Sony to see where should i leave the smartphone for replacement.
---------- Post added at 01:15 PM ---------- Previous post was at 01:09 PM ----------
nemer12 said:
I jost bought a Sony Xperia S..and GUESS WHAT??
-----
I have on my screen yellow spots :| .. and they " kill " me :|
----
and I've connected the phone to the PC thru PC COmpanion and it says that there is an update available for my phone : 6.0.A.73
and after I click update it gives me this error :
unable to install or start phone software update components
---
what to do plesae answer
Click to expand...
Click to collapse
Did you manage to make the update? If not try to fully charge the smartphone, disable debug mode and activate non market aplications (unknown sources).
Install java runtime in your pc and then u can update.
Sent from my MT27i using XDA
My Sony experia S yellow spots fault
sssache said:
How come you don't have a warranty? The smartphone has been released one month ago. Anyhow, they have to fix this screen issue for free. If they don't want that just go to Costumer Rights Organisation in Romania and explained them the situation... i'm sure they will help you out, because Sony has admitted that they have this screen problem and asked all the users that have this problem to go on the nearest Sony center and get the fix for free.
This is the official response from Sony regarding this yellow spot.
''Sony Mobile Communications has identified that the display on a limited number of Xperia S smartphones may show a slight yellow tint if exposed to temperatures above 40 degrees Celsius. This is limited to a small number of units and the cause of this has been corrected. Any consumer observing this slight yellow tint on the display of their Xperia S is welcome to contact their local customer service centre and Sony Mobile Communications will resolve this at no cost to the consumer.''
Let us know about the this situation upcomings...
I have this yellow spot also, from yesterday evening and monday i will contact Sony to see where should i leave the smartphone for replacement.
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Dear All,
It seems Sony don't support globally.
I'm in Vietnam. I bought an xperia S in Mar-2012, a portable goods, it may be from Hong kong.
Thanks to this topic, today I've contacted Vietnam local warranty authorized service about my sony xperia S fault of yellow spots. They said: they just support products in officially distributing system at Vietnam, the portable goods is out of their scope, be charged.
That's really sad:crying:. disappointed
Who can help me for the sorrow, please?
evergreen007 said:
Dear All,
It seems Sony don't support globally.
I'm in Vietnam. I bought an xperia S in Mar-2012, a portable goods, it may be from Hong kong (IMEI: XXXXXXXXXXXXXX).
Thanks to this topic, today I've contacted Vietnam local warranty authorized service about my sony xperia S fault of yellow spots. They said: they just support products in officially distributing system at Vietnam, the portable goods is out of their scope, be charged.
That's really sad:crying:. disappointed
Who can help me for the sorrow, please?
Click to expand...
Click to collapse
I don't know how to help you but
I will give you a tip about your post: DELETE YOUR IMEI from your post !!! NEVER post it publicly.
Again, since this "yellow tint" is a hardware defect, and Sony acknowledged it, the only solution is to replace your unit with a non-defective unit... now, if the Sony center nearest to your area doesn't want to replace it, you have to 2 options... either you buy new unit or sue them...
Sent from my LT26i using Tapatalk 2
Lol, i see now. Stupid Tapatalk
just bought one used one i have this issue to but not big and its dissapering how is the NL warrenty of sony ?
Does anyone know how to go about using the warranty if needed from the States? Ordered my Z2 and I was in the Sony Store the other day and they told me that they can't do anything about it cause the phone isn't released here yet. I just wanted to know in case my device is either DoA or has one of the issues everyone keeps talking about. Hope everything is all good though.
xAjCx said:
Does anyone know how to go about using the warranty if needed from the States? Ordered my Z2 and I was in the Sony Store the other day and they told me that they can't do anything about it cause the phone isn't released here yet. I just wanted to know in case my device is either DoA or has one of the issues everyone keeps talking about. Hope everything is all good though.
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You could go with 3rd party warranty.
Sony US would most likely not warrant it anyways because the phone not from Sony US. It will need to be sent back to the country from where the phone was purchased from. For example, if the phone was from Sony Canada (since they sell the phone now), it will have to be sent back to them for warranty.
Sango2 said:
You could go with 3rd party warranty.
Sony US would most likely not warrant it anyways because the phone not from Sony US. It will need to be sent back to the country from where the phone was purchased from. For example, if the phone was from Sony Canada (since they sell the phone now), it will have to be sent back to them for warranty.
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sounds like a hassle to me.. I ordered from swappa so tbh idk where its coming from
xAjCx said:
sounds like a hassle to me.. I ordered from swappa so tbh idk where its coming from
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In a way it is, that is one of the things to keep in mind if you get a product which is sold in another country, unless the manufacturer said they will warranty it in other countries.
That is the reason why I mentioned, you could get a 3rd party warranty, so this way you can get some coverage.
I think you can find out where the product came from by looking at the product box and the menu contents inside once you receive it. For mine, when I got my Z2, I thought mind was going to be the UK. After looking at the box on one of the sides, it said "EN, ZH" and Chinese writing translation for the Black color; and the quick user guide and support information had Hong Kong contact information which let me know that this unit is from Sony HK.
Well I called today to get some help with my Z2, which I posted about, they told me they can't help because the service department doesn't have the parts yet (due to it not being available in the US yet). They said they don't know when they would get any, but it being from another country wasn't the reason they couldn't help. They suggested calling the UK or Taiwan, which will be a hassle.
Hi looked around and can't find this information anywhere.
I bought my Z2 from Taiwan does Sony UK cover it under warranty?
Flap for Sim card keeps reopening which is quiet annoying and dont want to send it all the way back just to fix a flap.
Thanks for help
Swooshie said:
Hi looked around and can't find this information anywhere.
I bought my Z2 from Taiwan does Sony UK cover it under warranty?
Flap for Sim card keeps reopening which is quiet annoying and dont want to send it all the way back just to fix a flap.
Thanks for help
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Click to collapse
I don't think there is a clear answer for this. I have a significant issue that apparently requires mine to be sent in for service. I tried Sony US first, and they told me that they'd have no problem servicing it...if they had the parts. They said because its not released here yet, they don't have the parts and would be unable to service it for now. So I contacted Sony UK, they emailed saying the warranty is region specific and gave me a shipping address to send it to them, but clearly it sounded like they hadn't looked up my IMEI. I was worried I'd encounter a problem, so I did a live chat to the UK and she confirmed that I'd have to send it to Taiwan. Either center would be out of my pocket for shipping. Which I'm sure is going to cost over $100.
Anyway, to sum up an answer. From the US rep perspective it seems like as long as a center has the parts and the phone released, they'd be able to service it. From the UK rep, not so much. I get the feeling if you call and cause a stink, maybe Sony UK would take it? Otherwise, I think you are going to have to send it to Taiwan like me.