I know I probably shouldn't bother posting as its probably similar to a number of other threads that have been around recently but I really had to share my experiences since I got my prime back from RMA.
I had a number of problems with the prime originally and I was regretting my purchase with a number of problems but was happy to give them a chance to RMA.
After receiving it back there where a couple of things which I spoke to them about and got resolved, I then updated it with the .21 software, since then, its been like a breathe of fresh air.
- I got splashtop working to my home pc and was running microsoft word/excel on the prime as it was native. Was absolutely excellent and ran perfectly
- Downloaded some games from the play store, and had such a nice experience as well as awesome graphics
- Played a few snes games through the HD cable to the TV using an xbox 360 controller, absolutely awesome again, a portable console for sure
- Got the beta of tapatalk 2 which runs so well on the prime which has let me go through all of the forums I normally use a PC for - definitely worth a purchase when its fully released.
- Internet browing using the STOCK browser has been fantastic, a couple of pauses but not enough to bother me, preferred it over dolphin and chrome as well
Summarised up, it has been probably the best thing i've used for the last few years, and I think with the new .21 software it is a now an excellent device.
Anyone thinking of buying but are worried about software, IMO can relax and go for it.
Sorry if you guys are all sick of hearing all this kind of stuff, but I was one that had problems and since RMA and update they have been completely resolved and I couldn't recommend it more now - and that includes people that I would only recommend ipad too before.
P.s. I recommend getting google cloud print set up, then download a program called Cloud Print for the prime. Can print perfectly from the prime
Sent from my Transformer Prime TF201 using Tapatalk 2 Beta-6
Out of curiosity, what were the issues resolved by the RMA? And, what are the first 5 digits of the serial number?
Issues I had where:
Light bleed,
Faulty Keyboard,
Non Existent GPS (still around, but will be happy once I get a dongle)
WIFI was weak
Lots of crashing.
.21 software fixed the crashing and my wifi seems pretty good now (better than my desire hd), they replaced keyboard and the screen is bleed free.
My serial number starts: BC0KA and was purchased on 6th Jan in UK.
Sent from my Transformer Prime TF201 using Tapatalk 2 Beta-6
RMA Issues
Hello,
I recently found out that my transformer prime had a soft spot on the back shell and it was causing creaking, I also have a dead pixel on the front.
I want to return it, but there were a few problems.
-The RMA number was recieved on March 14th, today is April 9th, and I'm not sure if its too late to send it
-I accidentally unlocked the device after rooting it, and I tried to factory reset and now I'm stuck in clockwork recovery mod and I can't get out
-I am not sure if this is still fixable
I'm not sure if this is the right thread to go to, but I really really need some help.
They have to receive it within 30 days of the RMA issue date.
bri.kwong94 said:
Hello,
I recently found out that my transformer prime had a soft spot on the back shell and it was causing creaking, I also have a dead pixel on the front.
I want to return it, but there were a few problems.
-The RMA number was received on March 14th, today is April 9th, and I'm not sure if its too late to send it
-I accidentally unlocked the device after rooting it, and I tried to factory reset and now I'm stuck in clockwork recovery mod and I can't get out
-I am not sure if this is still fixable
I'm not sure if this is the right thread to go to, but I really really need some help.
Click to expand...
Click to collapse
Unlocked bootloader=no warranty. Sorry to break it to you, but even if you get your prime to Asus your RMA will most likely be DOA. The only avenue I can suggest is emailing Asus and pleading your case.
bri.kwong94 said:
Hello,
I recently found out that my transformer prime had a soft spot on the back shell and it was causing creaking, I also have a dead pixel on the front.
I want to return it, but there were a few problems.
-The RMA number was recieved on March 14th, today is April 9th, and I'm not sure if its too late to send it
-I accidentally unlocked the device after rooting it, and I tried to factory reset and now I'm stuck in clockwork recovery mod and I can't get out
-I am not sure if this is still fixable
I'm not sure if this is the right thread to go to, but I really really need some help.
Click to expand...
Click to collapse
How do you accidentally unlock. That doesn't sound legit. There are massive warnings when unlocking. It would be impossible to do so. Sounds like you acted before you thought fully about it, and are now having unlocking remorse and are trying to cook up some story.
Sent from my Transformer Prime TF201 using Tapatalk
I just recently did a RMA, had the green camera issue, couldnt wait til classes were over as I needed it for some etextbooks but i wanted it fixed asap.
called the asus number for rma, was quick and simple and easy. they sent me a fedex rma thing where it was prepaid.
i noticed a lot of people had to pay to ship it back, but it wasnt the case for me as they paid for shipping it back to them.
I was wondering for those that had to send it back for rma, did you all had to pay to ship it to asus? weird.
kwazytazz said:
I just recently did a RMA, had the green camera issue, couldnt wait til classes were over as I needed it for some etextbooks but i wanted it fixed asap.
called the asus number for rma, was quick and simple and easy. they sent me a fedex rma thing where it was prepaid.
i noticed a lot of people had to pay to ship it back, but it wasnt the case for me as they paid for shipping it back to them.
I was wondering for those that had to send it back for rma, did you all had to pay to ship it to asus? weird.
Click to expand...
Click to collapse
Yes I had to pay $50 for shipping + insurance.
xGary said:
Yes I had to pay $50 for shipping + insurance.
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Click to collapse
50 + insurance? thats crazy... did they offer you a prepaid label? or just told u to use ur own shipping method
kwazytazz said:
50 + insurance? thats crazy... did they offer you a prepaid label? or just told u to use ur own shipping method
Click to expand...
Click to collapse
They just sent me an email with a checklist of things to send to them and the address.
Not with me they asked me to box it up myself but they paid fully for shipping and handling costs both ways including arranging pick up from a location of my choice.
Sent from my Transformer Prime TF201 using Tapatalk 2 Beta-6
I did mine through FedEx, for them to box it and ship standard was $30, ASUS didn't offer to pay 1 cent. Since they fixed a problem under warranty I'm going to raise hell for my $30 back. Being as they fixed a "warranty" issue they are basically admitting there was a manufacturing fault with the unit which makes it their responsiblity. I'm not doing anything until I get my unit back and make sure it all works right first
Related
So I had been enjoying my GameStop preordered prime all day yesterday and half of today. This afternoon I go to turn it on and nothing. No display whatsoever.
It appears to be a display issue as I can plug in the USB cable to my computer and it will mount the storage. I tried using the reset button on the side and nothing. Held down the power button for about 10 seconds and the unit buzzes, the storage is temporarily dismounted, and then it remounts, but no screen.
Not only am I bummed, my wife who bought it for me as a birthday/Christmas present feels bad because she knows how much I was looking forward to it.
Anyone else having any troubles with their units? Anyone have any suggestions? I haven't tried a hard reset yet, but I'm very doubtful it will work.
EESConsulting said:
So I had been enjoying my GameStop preordered prime all day yesterday and half of today. This afternoon I go to turn it on and nothing. No display whatsoever.
It appears to be a display issue as I can plug in the USB cable to my computer and it will mount the storage. I tried using the reset button on the side and nothing. Held down the power button for about 10 seconds and the unit buzzes, the storage is temporarily dismounted, and then it remounts, but no screen.
Not only am I bummed, my wife who bought it for me as a birthday/Christmas present feels bad because she knows how much I was looking forward to it.
Anyone else having any troubles with their units? Anyone have any suggestions? I haven't tried a hard reset yet, but I'm very doubtful it will work.
Click to expand...
Click to collapse
Wow. That sucks. Sorry to hear that. I had an oh **** moment earlier today, I hooked my prime up to my desktop for the first time to move a movie, and the USB plug sparked going into my motherboard and my comp rebooted. And the other end was attached to my prime. This happened to coincide with moving a file over wifi to NAND which brings the prime to a halt. So I thought I had toasted the thing.
TF201 / XDA premium
Follow Up-Called Asus Tech Support
So I called Asus tech support and as disappointed as I am, the support call was at decent experience. I was told it would take 10-14 business days for the techs to take a look at it. Of course, I have to foot the bill to get it there, but that is fairly common nowadays. The phone operator was decent enough to expedite my RMA though as he could hear the disappointment in my voice. With an expedite, he said that as soon as it is received in shipping, it will be looked at immediately.
Also, not that this is a surprise to anyone at this point, and as I write this, I guess I'm sort of glad this happened. I was definitely noticing wi-fi issues. As I mentioned in my first post, I had a GameStop pre-order and therefore I likely had one of the units with the wi-fi problem. I thankfully remembered to mention the wi-fi issues in the RMA call, so they will be looking at that as well.
I also mentioned to the operator that since I had ordered this through GameStop, there were some preloaded games that GameStop had put on the unit. He said that he would make a note telling the techs to call if they needed to wipe the system for any reason, otherwise they would send it back with everything intact.
Has anyone found out how we can backup or restore the GameStop bundle if we do need to do a wipe? How about updates for those preinstalled games? I didn't get a chance to see if they were being recognized by the Android Market.
Don't know if this might help but check to see if your volume button is stuck in the up position. The buzzing you get and remount sounds like the prime is going into APX mode. I was able to get into APX mode with my prime by holding the VOL up and restart the prime. I get the same thing as you but I'm able to just hold the power button and it reboots normally
Sent from my Photon
EESConsulting said:
So I called Asus tech support and as disappointed as I am, the support call was at decent experience. I was told it would take 10-14 business days for the techs to take a look at it. Of course, I have to foot the bill to get it there, but that is fairly common nowadays. The phone operator was decent enough to expedite my RMA though as he could hear the disappointment in my voice. With an expedite, he said that as soon as it is received in shipping, it will be looked at immediately.
Also, not that this is a surprise to anyone at this point, and as I write this, I guess I'm sort of glad this happened. I was definitely noticing wi-fi issues. As I mentioned in my first post, I had a GameStop pre-order and therefore I likely had one of the units with the wi-fi problem. I thankfully remembered to mention the wi-fi issues in the RMA call, so they will be looking at that as well.
I also mentioned to the operator that since I had ordered this through GameStop, there were some preloaded games that GameStop had put on the unit. He said that he would make a note telling the techs to call if they needed to wipe the system for any reason, otherwise they would send it back with everything intact.
Has anyone found out how we can backup or restore the GameStop bundle if we do need to do a wipe? How about updates for those preinstalled games? I didn't get a chance to see if they were being recognized by the Android Market.
Click to expand...
Click to collapse
Your way to nice I would be demanding a new unit not having mine fixed that is ridiculous.
I've heard in other threads they make you pay the shipping that's whack its their product that's not working after 2 days......on a side note did you try contacting Gamestop since they sold it they may be able to do something for you
Sent from my PG86100 using xda premium
jdbaker82 said:
Your way to nice I would be demanding a new unit not having mine fixed that is ridiculous.
Click to expand...
Click to collapse
I agree! Why wouldn't you ask for a NEW one??! I wouldn't tolerate getting it "fixed"
Guys, educate me here.
Isn't easier to get a replacement from Best Buy, Amazon, etc?
Why calling Asus after just few days buying it?
If it happens to me I will be heading to the store where I bought it for an exchange or refund.
I could not sleep knowing I paid for a brand new unit that has to be opened and repaired. Just sayin...
Mines shut down for no reason as well. It was unresponsive for a while and I finally got it started after pressing power and the volume up button. Then a few hours later it shut down again, for no reason. Erg is going on
Sent from my Transformer Prime TF201 using Tapatalk
I called GS just to see what my options were since my gps is not working. They said they would order another for me. I'd try going that route if I were u.
Sent from my Transformer Prime TF201 using xda premium
sold my prime today on CL for what I paid for it. keeping the $99 HP touch pad I bought just to hold me over, turns out to be alot better IMO. snappy CPU, powerful gpu andreno 250.
it currently has more game support aswell and runs them well. also has a great community on xda.
I would not accept anything less than a replacement. Amazon is replacing mine for some pixel/backlight problems.
jzen said:
sold my prime today on CL for what I paid for it. keeping the $99 HP touch pad I bought just to hold me over, turns out to be alot better IMO. snappy CPU, powerful gpu andreno 250.
it currently has more game support aswell and runs them well. also has a great community on xda.
Click to expand...
Click to collapse
Yes it may have all that you mentioned but it won't have ICE CREAM!
ICE CREAM!!!! ICE CREAM!!! The ice cream man is coming!!!
I've got some ice cream, I've got some ice cream. You didn't get none, you didn't get none, cause your tablets on welfare, your tablets on welfare. You can't afford it, you can't afford it. You want some? Psych!!! (Immortal words of --- Eddie Murphy)
RE: Sad Day.
Believe you me, I'm just about to head to bed and I'm waking up tomorrow morning without the ability to take video of my kids opening presents as I had planned with the Prime. Granted I have other means of doing so, but I was excited to do so on the tablet and I've been chomping at the bit for this unit since I first heard about it.
I'm VERY disappointed that I'm out the tablet after only 1 1/2 days. I'm soooo bummed! The reason I called Asus tech and started the RMA process was due to the fact that I figured I didn't have much of a choice. It's either have this unit fixed and wait 10-14 Business days, or get GameStop to order a replacement and wait 4-7 weeks. I did ask if I would still have the 1 year warranty and the operator said I would. (I asked because I know some companies say tough luck after the first repair. I would have been climbing the walls if Asus said tough luck!) I admit, I'm a bit of a "satisfaction now" kind of person-I simply figured that 10-14 Business days was my fastest option to having the tablet back in hand.
Unknown_owner, thanks for the tip. I'll check the volume button.
Skeptikal, Did GameStop give you any kind of ETA? Or were you simply willing to wait no matter how long it takes?
BiGMERF, I see it is working again as you sent your message from your Prime. Where did you get your tablet? Has it happened again?
Thanks all! At least there is some "therapy" in talking about the experience with XDA members
You just bought the thing. Now it doesn't work after a day. Don't mess around with RMA. Go to GameStop, return the unit, and either they can provide you an exchange right then, or get a complete refund. If they hassle you, file a dispute with your credit card provider. Then go buy from some place else.
Better yet, let your wife do the returns. Women are just naturally better at getting their way. Bonus points if she's the in-your-face type. Be sure to get the manager of the store to join the party.
Remember: It's your Xmas present. You're not going to let anybody ruin your Xmas. Attitude counts. And lots of spittle.
Sorry to hear. Have a good Xmas! My prime has no issues yet so I'm keeping my fingers crossed.
EESConsulting said:
Believe you me, I'm just about to head to bed and I'm waking up tomorrow morning without the ability to take video of my kids opening presents as I had planned with the Prime. Granted I have other means of doing so, but I was excited to do so on the tablet and I've been chomping at the bit for this unit since I first heard about it.
I'm VERY disappointed that I'm out the tablet after only 1 1/2 days. I'm soooo bummed! The reason I called Asus tech and started the RMA process was due to the fact that I figured I didn't have much of a choice. It's either have this unit fixed and wait 10-14 Business days, or get GameStop to order a replacement and wait 4-7 weeks. I did ask if I would still have the 1 year warranty and the operator said I would. (I asked because I know some companies say tough luck after the first repair. I would have been climbing the walls if Asus said tough luck!) I admit, I'm a bit of a "satisfaction now" kind of person-I simply figured that 10-14 Business days was my fastest option to having the tablet back in hand.
Unknown_owner, thanks for the tip. I'll check the volume button.
Skeptikal, Did GameStop give you any kind of ETA? Or were you simply willing to wait no matter how long it takes?
BiGMERF, I see it is working again as you sent your message from your Prime. Where did you get your tablet? Has it happened again?
Thanks all! At least there is some "therapy" in talking about the experience with XDA members
Click to expand...
Click to collapse
No, sorry. I didn't even get into that with them on the phone. I am banking on software fixing the GPS issue. If not I will explore the possibilities then. Really sorry yours isn't working as it should. I hope it gets worked out quickly in your favor!
Sent from my Transformer Prime TF201 using xda premium
That really bites I'd be so pissed! I would demand a new one not just a fix. Mine takes a while to boot with some screen flickers in the process. I better not have the same issue coming on. What a way to ruin your mas. I'm so sorry. But being only two days I'd get a new one not a fix. After a month yeah a fix would be warranted but not two days.
Dead Prime
Yup, mine's dead as well. I got it today, used it for a couple of hours and went out, leaving it to charge. Got home, restarted at 100% battery and now it's dead. Thanks ASUS, real glad I took and chance on your tablet! Very impressed...
The best way to see if your Prime is dead (speaking to everyone with this problem) is holding just the power button down for at least 20 seconds. And also, plug it in. If you have an orange or a green light, that is a good thing.
Now that Asus has officially declared that there is a problem with gps I've decided to return my open TF201 to the GameStop that I bought it from. I've read some posts where folks said thay returned their prime for a full refund with no problem and other posts where a refund was refused. I am currently within the 30 day return period but the unit has been opened.
Does anyone have any advice on how to approach the local GameStop manager. My approach is to be honest, friendly and persistent. What response should I expect?
Don't return it over a GPS how many other devices do you have that have GPS cell phone check! Tom Tom check! Ect... Lol don't do it!
Sent from my PC36100 using Tapatalk
Well seeing gps is not in the specs they probably won't do it.
Sent from my evo 3d running ViperROM redline
Returned mine for a full refund...cash no less. I didn't speak with the manager I just went to the desk and told them since they didn't have any in stock for an exchange I wanted a refund. No questions asked and they didn't even open the box. After I got the cash I went back to my car to get them the charger and cable lol
if they give you any hassle, tell them to exchange it, and they will have to offer you a refund since there are none in stock.
but since GPS is listed on the box, and it doesn't work they would be hard pressed to try to refute your claims for it not living up to the specs.
adiliyo said:
if they give you any hassle, tell them to exchange it, and they will have to offer you a refund since there are none in stock.
but since GPS is listed on the box, and it doesn't work they would be hard pressed to try to refute your claims for it not living up to the specs.
Click to expand...
Click to collapse
That's what I was thinking. And mine does say gps on the box.
Hate returning stuff
Well guys, I'm one of those people who hates to return stuff. But damn it, I don't think it's right for asus to be removing the GPS description and acting like it's nothing. I know some of you are saying you've successfully returned it. Anyone out there who wasn't successful? Cause I'm thinking of taking it back. GPS is not important to some people, it is to me and I want my 500 dollar tablet to work. I wouldn't even care if asus would fix this problem.
Axe-08 said:
Well seeing gps is not in the specs they probably won't do it.
Sent from my evo 3d running ViperROM redline
Click to expand...
Click to collapse
It's actually listed on Gamestop's own website as having GPS...
Yeah - I don't see why you should have any problem returning it - the GPS is included, and it's defective - plus, as already stated in this thread, they won't have stock to issue you an exchange...
asus hasn't said they are giving up on GPS, they are saying that GPS performance will never be excellent due to the design of the prime, because of that they are going to stop marketing the feature so that people won't try to buy it as a standalone GPS unit, but they will continue to make it work as best as it can.
we'll see what that ends up meaning over the next weeks/months, while mine gets a real finnicky lock on sats, it works well enough for what i generally need it for, which is opening google maps and seeing how to get somewhere or where some place is, which means i am connected to wifi, which means the a-gps works well enough to position me to accomplish that.
but i digress. i am also curious if anyone has been refused a refund by gamestop, because there is no way i would find that acceptable as a customer. no refund on opened video games makes sense, but if they try to push it on hardware, that's just bull****.
I'm waiting for ICS to come out and see if it fixes issues I'm having. If not then return it, repurchase SGT10 1 at Costco. I will then have 90 days to consider buying another prime or whatever next best thing to come out within the 90 day return policy.
Issues:
Screen brightness often times fluctuates under power saving mode, brightness lowest lvl.
Random shutdowns and takes several tries to get it to turn on.
Web browsing: Web pages sometimes flickers.
Sent from my Transformer Prime TF201 using Tapatalk
Ok so I called my Gamestop (Woodbridge, VA) about returning my TP and getting a refund. They had to call the distict manager to verify if I could get a full refund from it. The distrcit manager told them that I can return it to any store in the area. So tonight I am going to go to Gamestop and return it and now I have to find another one.
doeboy1984 said:
Ok so I called my Gamestop (Woodbridge, VA) about returning my TP and getting a refund. They had to call the distict manager to verify if I could get a full refund from it. The distrcit manager told them that I can return it to any store in the area. So tonight I am going to go to Gamestop and return it and now I have to find another one.
Click to expand...
Click to collapse
When you say "now I have to find another one", are you planning on getting another TF201?
Yes I am getting another TF201. I just ordered one from BB a few minutes ago. Lets hope that I don't get another dud! I really like the tablet, but mine had a few issues, no gps what so ever, minor screen bleed and no serial number. So I figure I give it another shot, if not then I will sell my TP and dock on CL/eBay. To let you know when I talked to my GS I acted like I wanted another one, which I do, and said that if you can't guarentee that I will have one on your next shipment that I would like a refund. I don't like having a defective item just sitting here and not being able to do nothing because you don't have any in stock. He said he had to get clearance from his district manager to do so. I let him do his thing and called back today and was told I could return it for a refund. That basically what I told him in a nutshell.
Hey fellow prime Owners,
I noticed that my tablet 'rattles'. Its hard to locate where its coming from, but it seems that its coming from the speaker side area.
It's been "rattling" for a while now. Performances are as expected and the rattling does not seem to be affecting anything specific.
Given that the Prime is rooted & unlocked...
...I'm wondering IF I should:
1) Live with it, it works, so why fix it?
or
2) Try to RMA it via Asus. I bought the Prime at Best Buy in January,so BB's warranty is gone by now but maybe it's a simple loose screw or something that just needs tightening...
thoughts? suggestions?
I would suggest 1 live with it.
I had my transformer for a week, noticing that the gorilla glass was coming off.
Sent it to RMA on Feb 4th
I GOT IT BACK TODAY! Mar 28th
I fought with mails, phonecalls, and the consumer safety department.
RMA said it was Customer induced damage, then after a month it was not (they wanted 300$ from me!) waiting with no reply from any of the employees.
i was stressed out for 2 months.... i wouldn't recommend it :-D
(i still can't look at it till tomorrow because i'm not home right now, so stressed out till tomorrow night )
It can be different with your problem, but that's my 2 cents i can give you...
Mine has done this since January and I haven't had any problems other than that the vibrate sounds awful beyond all reason. Anyway if it doesn't bother you during use, I wouldn't do anything (especially not RMA, because they will almost definitely introduce a real problem while trying to fix it)
Why deal with a problem that shouldnt even be there?
If you don't need the tablet right away, I would just go through the RMA process.
I know for me, I didn't pay 500$ for a loose screw (or whatever it is) rattling inside my prime.
Pretty pathetic Asus won't honor its own warranty.
You can open it yourself and inspect. It maybe something you can fix easily. Really easy
Sent from my Transformer Prime TF201 using Tapatalk
Just sent in my prime for repair of the back cam and a few other minor issues on June 1. Today (June 6) the service place contacted me with a message that the device was repaired and will be shipped back soon. This really surprised me considering the horror stories of broken tabs and really long RMA times. So maybe now that the onslaught of tabs being sent to RMA is over they are a little more efficient. It hasn't shipped yet so hopefully it does within the week, and comes back all nice and fixed. Just thought I'd let you guys know.
I'm Just waiting for the typical "Cool Story Bro!" comments.
UPDATE: They shipped it on June 7 and the tracking info says its due in Monday, ill let you guys know it it is fixed and in good condition when I receive it.
UPDATE:Just got the tablet today, 100% fixed, absolutely no scratches, and nice packaging. I'm super happy, now to get back to rooting and playing around with this thing, I missed not having it even though it was only a week and a half or so.
yeah I sent mine in 2nd week into may for a digital crack in the screen (very VERY weird) and minor things i figured they could tweek, wifi, gps, small light bleeds, bt audio being out of sync with videos. It took 2 weeks and the only issue I've had is that they were trying to send it to my home address (which i have no idea how they got in the first place) and when i told them to send it to my OFFICE they sent it to my DAMN HOME with a NOTE INSIDE saying to send it to my office >_> stupid CS reps.... so i spent 3 days chasing fedex around but for the most part RMA wasn't as painful as the stories have been told. And I have a nice fresh screen (they coulda did a better job packaging it up instead of literally looking like they jus threw this plastic on top)
lamboboy732 said:
Just sent in my prime for repair of the back cam and a few other minor issues on June 1. Today (June 6) the service place contacted me with a message that the device was repaired and will be shipped back soon. This really surprised me considering the horror stories of broken tabs and really long RMA times. So maybe now that the onslaught of tabs being sent to RMA is over they are a little more efficient. It hasn't shipped yet so hopefully it does within the week, and comes back all nice and fixed. Just thought I'd let you guys know.
I'm Just waiting for the typical "Cool Story Bro!" comments.
Click to expand...
Click to collapse
F*&K the cool story people, they have no life.
I RMA'ed mine as well due to WiFi and waiting on the return, What did you RMA yours for and when you receive it please tell us if they fixed your problem
Thanks
Thanks for the heads up OP, i m too waiting on asus to get their RMA together before i attempt to send mine in. I have the wifi/bt drop out as well.
Foreveryone else who have had a positive rma experience please keep us updated. Thanks.
lamboboy732 said:
Just sent in my prime for repair of the back cam and a few other minor issues on June 1. Today (June 6) the service place contacted me with a message that the device was repaired and will be shipped back soon. This really surprised me considering the horror stories of broken tabs and really long RMA times. So maybe now that the onslaught of tabs being sent to RMA is over they are a little more efficient. It hasn't shipped yet so hopefully it does within the week, and comes back all nice and fixed. Just thought I'd let you guys know.
I'm Just waiting for the typical "Cool Story Bro!" comments.
Click to expand...
Click to collapse
lol wait till it comes back before you sing praises.
I am about to send mine in tomorrow or friday. I took 20 something pictures... so sad to have to send her off for a while.
I hope to add positive results in a few weeks.
Sent from my Transformer Prime TF201 using Tapatalk
My experience was pretty positive as well; it took only a couple of weeks to send the device in and get it back (with shipping both ways paid for). On the other hand, I suspect my problem was pretty minor (dock wouldn't work with tablet).
my experience with Asus is very good, buy not this time, I've sent my prime 6 weeks back, because the camera didn't work, I still don't know if they've fixed it or not
Sent from my Samsung GNexus <3
ray3andrei said:
my experience with Asus is very good, buy not this time, I've sent my prime 6 weeks back, because the camera didn't work, I still don't know if they've fixed it or not
Sent from my Samsung GNexus <3
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That sounds about right based on the majority of RMA stories here on XDA. It may be a small segment from Asus, but I'm certain they've lost a few customers forever as a result of the way they've handled many aspects of the Prime. I certainly will never be buying another Asus product again (which is a shame, since it sounds like the first Nexus tablet will be Asus).
Bought a new TP 64GB from Amazon. Worked for 2 days, then the computer stopped recognizing it. MANY MANY calls to Asus "support" had me jump through all kinds of hoops trying everything to get the thing to work. Finally I ship the TP to Texas at MY expense for RMA. I finally got it back an hour ago UNCHANGED. They never even tested it to see if they fixed it. Now I call and get ANOTHER RMA, and have to send it in again. Never buy another Asus product. Period.
lesson*
Ha! I'm not laughing at you my friend, but just the situation in general. I just got an RMA # for this annoying LCD mura that I have as a result of Asus' crappy displays that they used, but I doubt I'm actually going to use it since the only thing worse than their product design is their RMA process. Judging from the majority of threads on XDA, you should probably just be happy that they didn't break it on you and either blame you for customer-induced damage or just ship you back a broken tablet. Asus sucks.
STraver said:
Bought a new TP 64GB from Amazon. Worked for 2 days, then the computer stopped recognizing it. MANY MANY calls to Asus "support" had me jump through all kinds of hoops trying everything to get the thing to work. Finally I ship the TP to Texas at MY expense for RMA. I finally got it back an hour ago UNCHANGED. They never even tested it to see if they fixed it. Now I call and get ANOTHER RMA, and have to send it in again. Never buy another Asus product. Period.
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i have no idea why anyone would be so stupid to send it to Asus when you could have just sent it back to amazon no quesions asked and gotten a new one or a refund and then ordered a replacement.
knives of ice said:
i have no idea why anyone would be so stupid to send it to Asus when you could have just sent it back to amazon no quesions asked and gotten a new one or a refund and then ordered a replacement.
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That was my thinking exactly. The OP states that after 2 days there were problems. Within that short of a time period I would have been going straight back to where it was purchased and asking for a replacement or refund. (online retailer or not).
krlane said:
That was my thinking exactly. The OP states that after 2 days there were problems. Within that short of a time period I would have been going straight back to where it was purchased and asking for a replacement or refund. (online retailer or not).
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exactly. they go from a company - Amazon - that is pretty much the gold standard for customer service amongst online retailers where they could have easily dealt with them and had a prime in their hands within a few days to trying to RMA it through Asus when there are a million threads and horror stories already on this board. makes no sense.
the LAST thing you should ever do is try to send it back to the company to fix when you can get a new unit.
STraver said:
Bought a new TP 64GB from Amazon. Worked for 2 days, then the computer stopped recognizing it. MANY MANY calls to Asus "support" had me jump through all kinds of hoops trying everything to get the thing to work. Finally I ship the TP to Texas at MY expense for RMA. I finally got it back an hour ago UNCHANGED. They never even tested it to see if they fixed it. Now I call and get ANOTHER RMA, and have to send it in again. Never buy another Asus product. Period.
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This a true story? Why would you get an RMA from Asus when you could have just returned it back to Amazon and got a new one? I've received 5 Prime tablets from Asus RMA department and all of them had issues. If you actually read some of the older posts in here when everyone was RMA'ing their Prime's most people had like an average of 3 RMA returns for one tablet. The RMA process just made it worse.
hate to be one of those "cool story bro" guys, buuuuut this seems to be an exception. haven't seen a bad rma experience posted in at least the last month. sent mine in for a camera and lcd screen mura issue and had it back in hand within 12 days good to go. they've gotten a lot better. also, have you tried using any other computers? if they sent it back and its still not working, have you considered that your computer might be messed up?
anyways, good luck either way! i love my prime and although asus kinda screwed up with some aspects of the tablet, i'm super happy with it. cheers
Sent from my Transformer Prime TF201 using XDA Premium HD app
Have people been getting Asus to pay for shipping? I got my RMA number online and it doesn't mention anything about shipping costs.
Sent from my Galaxy Nexus using xda premium
nhshah7 said:
hate to be one of those "cool story bro" guys, buuuuut this seems to be an exception. haven't seen a bad rma experience posted in at least the last month. sent mine in for a camera and lcd screen mura issue and had it back in hand within 12 days good to go. they've gotten a lot better. also, have you tried using any other computers? if they sent it back and its still not working, have you considered that your computer might be messed up?
anyways, good luck either way! i love my prime and although asus kinda screwed up with some aspects of the tablet, i'm super happy with it. cheers
Sent from my Transformer Prime TF201 using XDA Premium HD app
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Yes I checked other computers and the tech support folks had me try that and a bunch of other stuff as well before giving me an RMA. The tech people were fine. I just think they didn't test it before returning to me, or meant to send me a replacement and sent the original; back by mistake. I have been surprised at this experience for I did my homework before deciding to buy the prime and it was rated #1 in most reviews.
nyijedi said:
Have people been getting Asus to pay for shipping? I got my RMA number online and it doesn't mention anything about shipping costs.
Sent from my Galaxy Nexus using xda premium
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I had to pay the first time. They only offered to pay when they returned my prime unrepaired and I had to send it back again.
knives of ice said:
i have no idea why anyone would be so stupid to send it to Asus when you could have just sent it back to amazon no quesions asked and gotten a new one or a refund and then ordered a replacement.
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This was not an Amazon problem and I felt it would not be fair to return it to them for an Asus issue.
STraver said:
This was not an Amazon problem and I felt it would not be fair to return it to them for an Asus issue.
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but it goes back to asus after you return it to them. it's the easier way to deal with all of this.
as for your prime, have you tried downloading the latest firmware file from the asus website and pushing that? does your charger work? anyways, best of luck!
Sent from my Transformer Prime TF201 using XDA Premium HD app
nhshah7 said:
but it goes back to asus after you return it to them. it's the easier way to deal with all of this.
as for your prime, have you tried downloading the latest firmware file from the asus website and pushing that? does your charger work? anyways, best of luck!
Sent from my Transformer Prime TF201 using XDA Premium HD app
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Yes I tried all those ideas and the Asus folks had me check all those things as well. The port does work for charging, but is no longer recognized by a computer. It seems to have happened to a number of other primes too because I've seen other descriptions very similar. I put up one post where I asked people who had this issue and sent their prime in to RMA to report what Asus found when they completed the repair, but no one was willing to respond. I was going to report what the problem was when I got mine back but Asus didn't repair it, they just returned it..........
In all honesty, they received mine one week and was fixed and returned by the beginning of the next week. BUT, I can say that they did use some tool to open the case which scratched my freaking paint in some places I guess they figure just be happy we fixed it. In the paper work included in the return box somethings said fixed - void warranty, what does that mean.
pceasar said:
In all honesty, they received mine one week and was fixed and returned by the beginning of the next week. BUT, I can say that they did use some tool to open the case which scratched my freaking paint in some places I guess they figure just be happy we fixed it. In the paper work included in the return box somethings said fixed - void warranty, what does that mean.
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I think it means they put on a new void warranty sticker
Sent from my Inspire 4G using xda premium