Just received a call from Asus, I missed the call, but they left a voicemail. Call seems to come from California I believe, 510 area code.
Voicemail stated it should be available April 16th, and to expect its arrival in three weeks. Just wanted to keep you guys in the loop. Anybody else get a call?
Was really surprised to actually get a call and not just an email or something.
I just got the call too. Nice surprise
kman79 said:
Just received a call from Asus, I missed the call, but they left a voicemail. Call seems to come from California I believe, 510 area code.
Voicemail stated it should be available April 16th, and to expect its arrival in three weeks. Just wanted to keep you guys in the loop. Anybody else get a call?
Was really surprised to actually get a call and not just an email or something.
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Did u ask them for the kit or they just call?
Same call - and a real person, not a machine. Amazing service - kudos to Asus.
LOL, I submitted a support ticket on the site and was told by e-mail that TF201 USB does not support GPS function? I sent them back telling them no one said anything about USB and posted links to XDA and engaget. Sounds like some training may be needed.
I was hoping for more of a positive 1st impression from asus support.
The lady on my voicemail said she was calling in regards to the gps extension kit I registered for online. I just registered a few days ago when the dongle story "leaked"
michaelatrix said:
Did u ask them for the kit or they just call?
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I registered my Transformer Prime a few days ago, I do remember leaving my cell phone number, so they just called while I was in my clinical and left the voicemail.
Not sure if you didn't hear, but Asus is offering ALL Prime owners a GPS extension kit, it just so happens that after I registered, there was an notice on screen regarding the GPS extension kit that they would be sending out to Prime owners.
If you haven't already, register your prime online and you might see the same notice. I say might because I read somewhere on the web that they have taken down the notice. My guess is that it gets official on the 16th, and you can then call Customer Support and give them your information so they can send you one.
kman79 said:
I registered my Transformer Prime a few days ago, I do remember leaving my cell phone number, so they just called while I was in my clinical and left the voicemail.
Not sure if you didn't hear, but Asus is offering ALL Prime owners a GPS extension kit, it just so happens that after I registered, there was an notice on screen regarding the GPS extension kit that they would be sending out to Prime owners.
If you haven't already, register your prime online and you might see the same notice. I say might because I read somewhere on the web that they have taken down the notice. My guess is that it gets official on the 16th, and you can then call Customer Support and give them your information so they can send you one.
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Yea I registered yesterday, and didn't see anything about a GPS dongle. I will take it, even though I will never use it If anything,it may help resale of the Prime when the time comes.
Either way, thanks for the heads up. I get a LOT of wrong numbers calling, so now I'll think twice before declining.
Just got a call, they left a VM (I dont answer calls from numbers I dont know).
Danny from Asus - GPS extension kit from April 16th forward for 3 weeks for delivery.
ScottC said:
Same call - and a real person, not a machine. Amazing service - kudos to Asus.
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Exactly! Regardless of the issues for some, kudos to them for their actions lately
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Lock-N-Load said:
Just got a call, they left a VM (I dont answer calls from numbers I dont know).
Danny from Asus - GPS extension kit from April 16th forward for 3 weeks for delivery.
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Hey guy, I think this is the *happiest* posting that I have ever seen from you. And I honestly mean that with the upmost respect to you
Waiting to see how they handle the wifi/bluetooth issue, I have a few guesses though. Good job Asus!
MRCANNADY said:
Exactly! Regardless of the issues for some, kudos to them for their actions lately
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Hey guy, I think this is the *happiest* posting that I have ever seen from you. And I honestly mean that with the upmost respect to you
Waiting to see how they handle the wifi/bluetooth issue, I have a few guesses though. Good job Asus!
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Actually, I am a pretty up guy but a pessimist by nature, I just call out BS no matter what & not the kind of guy that jumps on the bandwagon just because and so maybe, I come across like I am down or negative. Depends on the topic really - plus I got a fair # of posts, I doubt you have read them all
Anyway, I have to admit this phone call surprised me, positively. This is going to be a costly bunch of phones calls, shipping, and product to cover their booties - but, if that is what it takes to remedy the issue the best they can, good for them.
Also just got the call from Asus,
I had registered a few days ago, got the message about the GPS Dongle and registered for it also.
The Nice lady from Asus told me that the site was under construction when I registered for the GPS, and that they would honor that registration, and ship on the 16th!
So anyone that missed out/didn't get the message about the GPS Dongle, you should see the registration page on the 16th!
BTW, I wonder what color they will send.
I suspect the Serial # tells them your color, but do you think they even did colors or just defaulted to the silver. (I have champagne BTW).
Lock-N-Load said:
Actually, I am a pretty up guy but a pessimist by nature, I just call out BS no matter what & not the kind of guy that jumps on the bandwagon just because and so maybe, I come across like I am down or negative. Depends on the topic really - plus I got a fair # of posts, I doubt you have read them all
Anyway, I have to admit this phone call surprised me, positively. This is going to be a costly bunch of phones calls, shipping, and product to cover their booties - but, if that is what it takes to remedy the issue the best they can, good for them.
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Maybe it's just your picture then, it's cool, but can pass off as Oscar The Grouches' cousin from Sesame Street lol
Yes, it's a step in the right direction from them, most companies would avoid this due to the cost (free add on, plus phone calls when an email would of suffice) So let's see what they do next.
Since this will plug into the bottom connector will they have a connector for power to be applied? if someone gets human, they should inquire...
Lock-N-Load said:
BTW, I wonder what color they will send.
I suspect the Serial # tells them your color, but do you think they even did colors or just defaulted to the silver. (I have champagne BTW).
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I would assume that if they didn't do colors that they would default to black not silver or grey.
Lock-N-Load said:
BTW, I wonder what color they will send.
I suspect the Serial # tells them your color, but do you think they even did colors or just defaulted to the silver. (I have champagne BTW).
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I believe that the colors will be based on serial #'s. As long as I don't receive Pink-lavender, then its ok by me.
l33tlinuxh4x0r said:
I would assume that if they didn't do colors that they would default to black not silver or grey.
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not that I want a huge dissertation on the topic, but where is demondarin when you need him? he know, he has one.
3....2.....1.....
Anyone in the UK received a call?
anyone in VA or DMV area get a call yet?
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Lock-N-Load said:
not that I want a huge dissertation on the topic, but where is demondarin when you need him? he know, he has one.
3....2.....1.....
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I think it will match the color of tablet. factory ones everyone will receive will be labeled. they could change it though, so I'm not sure. Engineering sample isn't labeled. ill try to find out more details on it.
Related
Just came across this:
http://www.engadget.com/2011/12/12/asus-delays-transformer-primes-release-until-wifi-fix-is-found/
I'm hoping the source is unreliable but...it's not looking good. Although it seems strange to me no press release and the only source is some guy named "George". It does seem a bit strange too that they came out just yesterday claiming no delay. It is of note that this article references Asus Canada, so it may be possible that they only have so many to go around after a QC check of their inventory and are cutting out Canada as a quick easy way of dividing up who will get filled orders and who will see delays. So...who knows. Just thought I'd share...
UPDATE: Update:*We heard back from ASUS US and were told the Prime is still scheduled for release the week of 12 / 19.
So...who knows. Just thought I'd share for others like me eagerly waiting and wondering...
Everyday I read something different.... Like a woman sigh
I'm going to believe it, I guess. Can't anything launch on time. Goodness
Sent through my Black market i9250 Galaxy Nexus
Same unsourced claims regurgitating the same old statement, different day.
BiGMERF said:
I'm going to believe it, I guess. Can't anything launch on time. Goodness
Sent through my Black market i9250 Galaxy Nexus
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No, Asus hasn't confirmed it! They "received confirmation from ASUS Canada via one of our tipsters" that there was a delay. It's probably from one of the jokers who got the email from NCIX, which was also not confirmed by Asus. Don't fall into the hype! They are trying to drive up sales! Now, the smart thing to do would be to sell your Prime that you successfully got on time from pre-order for $1000+ because everyone thinks there is a shortage.
Like an energizer bunny...
Keeps going and going and going...
Engadget has to know that this is old news and has already been proven fake by other sites linked in there comments, I bet they love the drama and attention as they always seem to blindly start trouble.
WOW who keeps starting these rumors.Gamestop already has confirmed that they will have them on the nineteenth & their display unit has no problem connecting to wifi
Arun01 said:
WOW who keeps starting these rumors.Gamestop already has confirmed that they will have them on the nineteenth & their display unit has no problem connecting to wifi
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yes it does,I tried it and made a video of it on YouTube. But never tried the range, which is what is in question
Sent through my Black market i9250 Galaxy Nexus
adampdx said:
No, Asus hasn't confirmed it! They "received confirmation from ASUS Canada via one of our tipsters" that there was a delay. It's probably from one of the jokers who got the email from NCIX, which was also not confirmed by Asus. Don't fall into the hype! They are trying to drive up sales! Now, the smart thing to do would be to sell your Prime that you successfully got on time from pre-order for $1000+ because everyone thinks there is a shortage.
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They are trying to drive up the hype be releasing rumours that their device has Wifi problems?...
I don't know one way or another but this thread should be closed, Engadget used the exact same language as the NCIX email which is a Canadian company. It seems Engadget did not search the internet before posting this, notice how they put in an update about the ASUS denial. I won't fault the OP but a new rumor of an old rumor denied is a waste of precious minutes of our life
Since no one seems to be reading the links, here's what Engadget said...
If you were hoping to get you hands on a Transformer Prime this month, prepare to be disappointed. After hearing rumors of the ASUS slate's delay due to Wifi issues, we've now received confirmation from ASUS Canada via one of our tipsters. The company says that "the WiFi range on the TF201 did not meet our quality standards" and that it will not release the product until the wireless is up to snuff. In order to combat the issue, ASUS "will be implementing a new solution," though it declined to elaborate on what the solution would be. Naturally, no timetable for the Transformer Prime's release was provided either. So, if you jumped on the pre-order, let us know if you've heard the same song and dance from ASUS in the comments below.
[Thanks, George]
Update: We're aware that ASUS US has said that the Transformer Prime release is still on schedule. We've reached out to the company and we're awaiting word on the issue.
As online media rags go, Engadget's one of the more reputable ones. If they're quoting something from the company, even off-the-record via a tipster, it's got to have some validity. After all, the company knows what they've said and haven't said, so it's not like it's going to fly under the radar. It's one thing to say from an anonomyous source and another to say from "the company."
The real question is why does it appear that Asus Canada's not OK with the current Wi-Fi implementation and Asus U.S. is when I'd imagine they both share the same stock?
Oh well, will you look at that, Engadget updated their original story (twice) to say that Asus reached out to them directly and said the device is on track for release the week of 12/19.
Now my only question is, will that be arriving in our hands by then, or shipping from retailers. Because if it ships then I'm going to have to change my ship-to address...
dump.
.......
Arun01 said:
WOW who keeps starting these rumors.Gamestop already has confirmed that they will have them on the nineteenth & their display unit has no problem connecting to wifi
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What display unit are you talking about, as if there is only one? Are you talking about this one?
http://forum.xda-developers.com/showpost.php?p=20155969&postcount=11
...The wifi on the demo unit at GameStop definitely was fluctuating wildly both times I played with it, I had assumed the signal just sucked, but I didn't compare to my phone.
Besides, the article said "the WiFi range on the TF201 did not meet our quality standards" which is not the same as just connecting to Wifi.
beavertank said:
Oh well, will you look at that, Engadget updated their original story (twice) to say that Asus reached out to them directly and said the device is on track for release the week of 12/19.
Now my only question is, will that be arriving in our hands by then, or shipping from retailers. Because if it ships then I'm going to have to change my ship-to address...
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Wonder why they didn't leave both updates, better yet wonder why they did not just pull the story, this kind of sensationalism and running up hit and comment counts is irritating to me so I will not be going to engadget for say... 6 months
now I have wasted a full ten minutes on this
Here we go again. Engadget may be credible but word from Asus themselves weighs more. Plus sounds like rehashed news engadget now just catching on to. As you saw their updates. I'd be more inclined to think maybe Canada supply n U.S. Supply were built at different times or from different batches. Canada may have been receiving batch with more units not up to par with wifi quality. U.s. Batch seems to be in good standing s still as release date is only 1 week away for GameStop.
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Ectoplasmic said:
What display unit are you talking about, as if there is only one? Are you talking about this one?
http://forum.xda-developers.com/showpost.php?p=20155969&postcount=11
...The wifi on the demo unit at GameStop definitely was fluctuating wildly both times I played with it, I had assumed the signal just sucked, but I didn't compare to my phone.
Besides, the article said "the WiFi range on the TF201 did not meet our quality standards" which is not the same as just connecting to Wifi.
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Funny how you've been silent lately and as soon as this new rehash rumor thread pops up, here you are..lmfao. You love this kind of stuff huh?
demandarin said:
Here we go again. Engadget may be credible but word from Asus themselves weighs more. Plus sounds like rehashed news engadget now just catching on to. As you saw their updates. I'd be more inclined to think maybe Canada supply n U.S. Supply were built at different times or from different batches. Canada may have been receiving batch with more units not up to par with wifi quality. U.s. Batch seems to be in good standing s still as release date is only 1 week away for GameStop.
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This is what I am thinking as well. From memory express to me about the delay
Originally we were supposed to get them on the 6th of December. According to Asus they are shipping on the 15th which means in theory we should have them on or after Christmas day.
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So seems like a fairly small delay for at least some retailers in Canada.
Now, BGR reposts Engadget's story, but without the correction. So, now there are TWO major sites having reported on already-debunked information. Pretty soon, it'll become "fact"...
Tech reporting is simply terrible. Just terrible.
Edit: I say this about tech reporting even if in this instance the story turns out to be true. BGR is a big enough site without enough clout that ASUS would respond to them. So, if they were going to do real reporting, they should wait until they can confirm with ASUS rather than just rehashing what Engadget says.
ASUS really should have done a better job communicating the launch plans to it's customers. It seems like we've been relying on rumors and information from retailer customer service reps. It's no wonder we keep hearing all kinds of conflicting information coming from so many different sources except the one source that really matters.
For what it's worth, I called ASUS and told them what was happening. The guy informed me the only way to get GPS working is to send it in and get it fixed. What do you mean? I asked, I told him I read the press release about the unibody design and wanted to know what they would be able to do for me.
He continued and explained he assumes they will fix the design or IMO replace the unibody with some sort of RF window. Of course the tablet is under warranty, I only have to pay for shipping one way.
I figure it's worth the trouble to send it in and see what happens. Either way, he said they would fix it...so if they send me back the same device, not fixed, I would be really pissed. We shall see...ill post something when I get it back, should be about 2 weeks.
I will subscribe to Kakashi Sensei's thread. Please let us know how it turns out.
I have sent mine in on jan 5th
read my sig to see my current status. I will also post when I get mine back.
I asked as well, are they going to fix the GPS. They said yes. I called back 2 other times and they both said yes... We will see.
What exactly are you asking them to fix? Just the GPS?
Did you RMA it for the same issue (GPS?) or for something else?
Pacothebandit said:
For what it's worth, I called ASUS and told them what was happening. The guy informed me the only way to get GPS working is to send it in and get it fixed. What do you mean? I asked, I told him I read the press release about the unibody design and wanted to know what they would be able to do for me.
He continued and explained he assumes they will fix the design or IMO replace the unibody with some sort of RF window. Of course the tablet is under warranty, I only have to pay for shipping one way.
I figure it's worth the trouble to send it in and see what happens. Either way, he said they would fix it...so if they send me back the same device, not fixed, I would be really pissed. We shall see...ill post something when I get it back, should be about 2 weeks.
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I wouldn't have done that. I don't want to set you into panic mode, but usually when there's a problem with an expensive gadget and you're still within the window to return for a refund, I would rather do that. Usually what you get back is a refurbished item or the same item that's been mishandled. I am an OCD guy and I can't stand it when people give me back my device with scuffs or scratches.
I told them there was
touch screen
Wifi
bluetooth
and GPS issues
If ASUS ships back a Prime with any sort of structural change to it for improved GPS performance, I'll eat my shorts and post video of myself doing so.
Folks, they CAN'T make this kind of alteration to the device without sending it through the FCC for re-certification. By definition, they'd be changing the thing's RF performance, which is precisely what FCC certification is meant to define.
If yours is working like everyone else's then it's not broken. If it's not broken, there's really nothing to fix. Not seeing it, they'd have no idea whether or not yours is out of spec which is why they issued the RMA. So, expect it to come back "in spec" which translates to "the way it was" assuming yours is no different than all the others. There's no such thing as an RMA for a design issue and Asus' repair center isn't full of craftsman that meticulously pour over circuits and create solutions where there are none. They replace parts and/or the entire device going with whichever is faster and cheaper.
Subscribing to see the outcome, just for laughs (but mostly tears).
We'll see what Asus has up their sleeve, probably just more lies.
What did they say the turnaround time for this?
subscribed as well. I'm very interested in the outcome as well.
Sent from my Transformer Prime TF201 using Tapatalk
mgawelek said:
I have sent mine in on jan 5th
read my sig to see my current status. I will also post when I get mine back.
I asked as well, are they going to fix the GPS. They said yes. I called back 2 other times and they both said yes... We will see.
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Well since you already sent yours out im might wait to see what happens
Wonder how this will work if you try and return it after a physical change. Vendor might refuse it because they would think you made the changes. Keep us posted.
Sent from my Transformer Prime TF201
wynand32 said:
If ASUS ships back a Prime with any sort of structural change to it for improved GPS performance, I'll eat my shorts and post video of myself doing so.
Folks, they CAN'T make this kind of alteration to the device without sending it through the FCC for re-certification. By definition, they'd be changing the thing's RF performance, which is precisely what FCC certification is meant to define.
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This is the credited response.
Sokonomi said:
Subscribing to see the outcome, just for laughs (but mostly tears).
We'll see what Asus has up their sleeve, probably just more lies.
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You are pathetic
Falhawk said:
You are pathetic
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And you're either blind or ignorant.
Anything else?
Mod Warning
Flaming of any kind will not be tolerated. Keep it up and see what happens....
It could always be possible that they are waiting until they have a plan together before submitting it to the FCC. I would imagine this was a quick turn around time for CES to have a plastic piece and they have not had as much time to focus on the original. Hopefully we will see a modified version come through the FCC shortly.
sparkym3 said:
It could always be possible that they are waiting until they have a plan together before submitting it to the FCC. I would imagine this was a quick turn around time for CES to have a plastic piece and they have not had as much time to focus on the original. Hopefully we will see a modified version come through the FCC shortly.
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They did, it is the Transformer Prime 2.0 - TF700T. A huge kick in the nuts to all of us early adopters.... Hopefully, they allow us to turn in version 1.0 for the new modified back panel on the 2.0, but doubt it.
While i am fairly happy with my prime (minor light blood, no GPS at all. It doesn't bother me though.) i am starting to doubt ASUS.
After reading the horror stories about RMA's and ****ty service i am starting to worry about what might happen if i keep the tf201 and something happens, what then?
So what i am saying is, should i stick with ASUS and hope they come through, or abandon it and wait for other tegra 3 tabs to come out?
Asus has been great to me.
Gary, and the Technical Product Manager he referred me to have bent over backwards trying to help me.
Stop worrying so much. You can only go off of personal experience. Yes there has been some rma horror stories. But there are also plenty of ones that worked out perfect also. Even people receiving brand new units, it it warranted it.
Yes, but then reading things like the t300 thread... Im not so sure.
The thing is though, i really want a tegra3 tab and this is the only thin out right now.
I'm quite worried how the situation with the prime is going to turn out. I don't think the wifi issues can be fixed and I fear that Asus will just cut their losses and move on if things continue the way they have been.
I know if wifi doesn't improve soon, ill be returning my device as I can't even use it in all the areas of my home right now.
here's the bottom line. Asus created a mess they are unwilling to cleanup properly.
They are now scattering to find firmware that will work with the different hardware variances in the Primes instead of just recalling the ones with the ICS lockup issue and now we will all be stuck with firmware that will play well with some Primes but not others right now 1.13 is killing battery life of users who has 0 issues with their Primes prior to the update. My best advice at this point is to get a refund if you can they sold us a protoype because of their greed and willingness to rush the product.
I'll tell you what rubs me wrong that doesn't get mentioned much. I bought the Prime in large part based on all the glowing reviews from all the various tech websites that reviewed it before launch. How the hell did every single one of those sites and so-called tech experts miss all these issues? Makes me wonder if they are nothing but shills for the manufacturers.
the way i see it, i'm going to stick with the transformer prime because before the .13 update, my only problems were no gps (don't care) and occasional reboot (annoying, but hopefully fixed sooner or later).
that being said, this experience will definitely make me look elsewhere for my next tablet purchase. i've always had great products from samsung, so i'd take a look at whatever they might introduce, and there's always the mysterious google tablet that's rumored.
if i do decide again that asus has the best tablet available, i will never pre order it like i did here, and i'd probably wait 2-3 months to let someone else be the guinea pig and see if the tablet holds up.
This is a worthless thread that doesn't produce any fruit. I'm sorry, I'm not a fanboy, but it doesn't have to do with the prime.
slybarman said:
I'll tell you what rubs me wrong that doesn't get mentioned much. I bought the Prime in large part based on all the glowing reviews from all the various tech websites that reviewed it before launch. How the hell did every single one of those sites and so-called tech experts miss all these issues? Makes me wonder if they are nothing but shills for the manufacturers.
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How do you think they get their press junkets ? Not by giving bad reviews !
---------- Post added at 04:38 PM ---------- Previous post was at 04:37 PM ----------
demandarin said:
Stop worrying so much. You can only go off of personal experience. Yes there has been some rma horror stories. But there are also plenty of ones that worked out perfect also. Even people receiving brand new units, it it warranted it.
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One RMA horror story is one too many !
No, don't stick with them.
I got a Prime thinking I couldn't live without the keyboard. Turns out I hardly use it other than as a spare battery. I will not get another Asus product again. The Prime I now have is perfect and it is the best tablet available so I am happy for now. However, I had to return three to get this one and would be too afraid to send it in for an RMA if it does end up having a defect at some point. If it had an issue I would buy a new one at BB and return my defective one, swapping serial numbers. ASUS seems to just send your RMA back with a note stating either nothing is wrong or that the defect is caused by you based on the various posts around here. Asus has lost me as a customer. Their motherboards were great but after this...no thanks.
i500 said:
While i am fairly happy with my prime (minor light blood, no GPS at all. It doesn't bother me though.) i am starting to doubt ASUS.
After reading the horror stories about RMA's and ****ty service i am starting to worry about what might happen if i keep the tf201 and something happens, what then?
So what i am saying is, should i stick with ASUS and hope they come through, or abandon it and wait for other tegra 3 tabs to come out?
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Click to collapse
the tf201 is a great device (well, at least the ones that actually work are), but don't be fooled into thinking asus is a great company. they don't make transformers, they make gobots.
rdalev said:
One RMA horror story is one too many !
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My thoughts exactly.
Are there any other tegra 3 tabs coming out within the next 20 days or so?
i500 said:
My thoughts exactly.
Are there any other tegra 3 tabs coming out within the next 20 days or so?
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Nope...lol the polls have spoken. You see the majority. Just like in all the other polls. Stop letting a few scare you out of a device you want.
Use this motto to make your decision. My football coach use to tell this all the time and fits any scenario.
THINGS AREN'T AS GOOD AS IT SEEMS...AND THINGS AREN'T AS BAD AS IT SEEMS...SOMEWHERE IN BETWEEN, REALITY FALLS.
My experience has been a nightmare. I purchased my tf201 on Jan 5th and waited until the 15 before I received it; not too bad. I had poor wifi and no GPS even after upgrading to ICS and applying the OTA update meant to fix said issues so I called Asus and got an RMA. I tools them I needed it back by Feb 10th so I could return it to the place of purchaseif it wasn't fixed properly. They told me turn around time would be 7 days (first lie) and there would be no problem meeting this timeline. I mailed it USPS priority and tracked the package; they received it on the 24th but by the 26th still hadn't updated the status so I called and they confirmed they had it, said turnaround time was 7 days and and I would receive an update shortly. By Feb 1st they updated the status but showed they received it on Jan 28th (what? Reaching should the 24th and customer support confirmed this? Also the 28 was Saturday;a noon business day..) I called back on Feb 5th because the status hadn't changed online and was told they hasn't looked at it yet and admitted there was an use with that, then they said turn around time was 10-14 days but sine w were in that window the 7 day lie didn't matter.. I told them to just mail it back while I can still return it fixed or not and they said they'd elevate the issue;I would hear from them within 24 to 48 hrs later. On the 7th (48hrs later) I still hadn't heard from them and called them back. They couldn't tell me why no one contacted me, still had my prime and offered to elevate my issue again (what does that do? It did nothing last time..) I asked to speak to a manager and they got one. She told me they had 10-14 days from the tune they started looking at it NOT the time the received it (seriously? WTF?) I asked her if that meant they could sit in it for 30 days and then still have two weeks? She replied that 30 days would be unusual. I told her to send my prime back because I only had until the 10th to return it and I was very frustrated at this point. She asked why I would want it back induced and I told her I didn't I just wanted to get my $500 back while I still could, she said she'd elevate the issue with urgency and two day shipping, I would hear something within 24 hrs. As of today Feb 11th (well past the 24hr timeline), I still haven't heard from Asus and have past my product return date. I had the product in hand for less than 5 days and had to pay shipping to my house and to Asus, Ive purchased accessories and Im pissed. I feel like Asus has purposefully held on to my prime to keep me from returning it; this is crazy. I've tried everything I can think of and need help but what can I do? I tried sending a PM to Gary Keys but he was in Japan and never responded (i'm also a long time reader and first time poster here on XDA which may be why he hesitated to respond).. Thanks again
Sent from my DROID RAZR using XDA App
demandarin said:
Nope...lol the polls have spoken. You see the majority. Just like in all the other polls. Stop letting a few scare you out of a device you want.
Use this motto to make your decision. My football coach use to tell this all the time and fits any scenario.
THINGS AREN'T AS GOOD AS IT SEEMS...AND THINGS AREN'T AS BAD AS IT SEEMS...SOMEWHERE IN BETWEEN, REALITY FALLS.
Click to expand...
Click to collapse
Its a small majority and I do think its telling that nearly half of people who have responded say no. I would certainly say no based on my experience. This is a wireless device that can't hold a strong enough signal to use the internet beyond thirty feet from the router. Its obvious to me that Asus didn't test this device nearly enough before release.
Ride525 said:
Asus has been great to me.
Gary, and the Technical Product Manager he referred me to have bent over backwards trying to help me.
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Click to collapse
Then you must not be following the Serial Number Unknown Thread. Gary basically disappeared from there (they were testing their "fix" at Asus, and that was over two weeks ago, nothing from them since), Asus hasn't offered a fix, the developers are closer it appears than anyone.
I have my Prime and I too fear the same thing. It is working fine now, but I dread even picking the thing up. I am afraid it will start acting up then I will have to send it away to Asus. I fear sending it to Asus. Heck, there are several people that RMA'd their devices only to have it returned because Asus "couldn't replicate the problem." This after they have kept it for 2 weeks and you cannot return it to the store. That is crappy service. Also, what about people who are watching their RMA status, not change, for weeks. That is pretty crappy service.
---------- Post added at 04:24 PM ---------- Previous post was at 03:48 PM ----------
jbarboni said:
My experience has been a nightmare. I purchased my tf201 on Jan 5th and waited until the 15 before I received it; not too bad. I had poor wifi and no GPS even after upgrading to ICS and applying the OTA update meant to fix said issues so I called Asus and got an RMA. I tools them I needed it back by Feb 10th so I could return it to the place of purchaseif it wasn't fixed properly. They told me turn around time would be 7 days (first lie) and there would be no problem meeting this timeline. I mailed it USPS priority and tracked the package; they received it on the 24th but by the 26th still hadn't updated the status so I called and they confirmed they had it, said turnaround time was 7 days and and I would receive an update shortly. By Feb 1st they updated the status but showed they received it on Jan 28th (what? Reaching should the 24th and customer support confirmed this? Also the 28 was Saturday;a noon business day..) I called back on Feb 5th because the status hadn't changed online and was told they hasn't looked at it yet and admitted there was an use with that, then they said turn around time was 10-14 days but sine w were in that window the 7 day lie didn't matter.. I told them to just mail it back while I can still return it fixed or not and they said they'd elevate the issue;I would hear from them within 24 to 48 hrs later. On the 7th (48hrs later) I still hadn't heard from them and called them back. They couldn't tell me why no one contacted me, still had my prime and offered to elevate my issue again (what does that do? It did nothing last time..) I asked to speak to a manager and they got one. She told me they had 10-14 days from the tune they started looking at it NOT the time the received it (seriously? WTF?) I asked her if that meant they could sit in it for 30 days and then still have two weeks? She replied that 30 days would be unusual. I told her to send my prime back because I only had until the 10th to return it and I was very frustrated at this point. She asked why I would want it back induced and I told her I didn't I just wanted to get my $500 back while I still could, she said she'd elevate the issue with urgency and two day shipping, I would hear something within 24 hrs. As of today Feb 11th (well past the 24hr timeline), I still haven't heard from Asus and have past my product return date. I had the product in hand for less than 5 days and had to pay shipping to my house and to Asus, Ive purchased accessories and Im pissed. I feel like Asus has purposefully held on to my prime to keep me from returning it; this is crazy. I've tried everything I can think of and need help but what can I do? I tried sending a PM to Gary Keys but he was in Japan and never responded (i'm also a long time reader and first time poster here on XDA which may be why he hesitated to respond).. Thanks again
Sent from my DROID RAZR using XDA App
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Click to collapse
That is ridiculous. I heard from them like 18 days AFTER my Technical Inquiry was updated to URGENT. Yes, they upgraded it to URGENT and responded 18 days later. That is not URGENT, that is flat out laziness and negligence. Their response to the Serial Unknown issues was the same for me as everyone else "Here is how to update OTA, Here is how to update manually, Have fun!"
Yeah, that doesn't address, recognize, or fix the problem at all> HELL, you cannot even update OTA anyways, but they would have had to do some research on the issue to figure that out. Copy and pasting an answer is much easier, even if it does take 18 days.
I appreciate Gary Key coming here and trying to help people, but the more his name comes up, the more I start to roll my eyes. The guy is from Marketing. If that doesn't tell you how screwed up Asus is, I dont know what will. A guy from Marketing is not who should be assigned to help with these issues. How about an engineer?
I honestly feel, I really feel this way, that Asus is trying to buy time with us, make us hold these devices, until our return times expire. Then they can decide what they want to do, on their own time, at their own pace. THEY DO NOT WANT US RETURNING THESE THINGS TO THE STORE that is why a Technical Inquiry makes you wait nearly 3 weeks (most return windows are 2 weeks), the Serial Unknown Thread supposedly had a fix being tested, that was 2 weeks ago. The example in this thread, it was clear he wanted it back to return it, they kept it passed his return date.
Yeah, Asus is providing a great gameplan or blue print on how NOT to service and take care of your customers. I haven't even got to the points of 2 new transformers already being announced and probably in production when you still cannot go buy a Transformer Prime on the shelves.
---------- Post added at 04:27 PM ---------- Previous post was at 04:24 PM ----------
demandarin said:
Nope...lol the polls have spoken. You see the majority. Just like in all the other polls. Stop letting a few scare you out of a device you want.
Use this motto to make your decision. My football coach use to tell this all the time and fits any scenario.
THINGS AREN'T AS GOOD AS IT SEEMS...AND THINGS AREN'T AS BAD AS IT SEEMS...SOMEWHERE IN BETWEEN, REALITY FALLS.
Click to expand...
Click to collapse
35% of your customers saying "No you should not stick with this company" or "No you should not buy this product" is bad. That is not good. Just because a majority says "Yes, stick with them" that doesn't mean that 35% saying "NO" is good.
You take those numbers into a board meeting, and say "35% of our customers wouldn't recommend our product" and most companies would look at trying to fix the said product, or make that 35% change their mind. Asus doesn't appear to be doing that.
maretus said:
Its a small majority and I do think its telling that nearly half of people who have responded say no. I would certainly say no based on my experience. This is a wireless device that can't hold a strong enough signal to use the internet beyond thirty feet from the router. Its obvious to me that Asus didn't test this device nearly enough before release.
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Where you get nearly half from 30 something percent..lmfao. now about half, over 47% have said yes. Everyone entitled to their opinion but numbers are numbers. Just like any other poll, the numbers always reflect what's really going on overall. A majority, big or small, is a majority n will always win the contest.
Nothing to do with your situation. Just explaining results of the poll. People love to look past the raw numbers n come up with some crazy reasoning to make their point seem more readable. Lol
I also agree, maybe Asus didn't test enough or test enough random units spread across different batches and manufacturing times. That we can agree on
slybarman said:
I'll tell you what rubs me wrong that doesn't get mentioned much. I bought the Prime in large part based on all the glowing reviews from all the various tech websites that reviewed it before launch. How the hell did every single one of those sites and so-called tech experts miss all these issues? Makes me wonder if they are nothing but shills for the manufacturers.
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Yeah, I was thinking the same thing. Either shills, or they don't really test the products all too thoroughly and basically write up most of the review based on the specs on the box.
3rdamention said:
Then you must not be following the Serial Number Unknown Thread. Gary basically disappeared from there (they were testing their "fix" at Asus, and that was over two weeks ago, nothing from them since), Asus hasn't offered a fix, the developers are closer it appears than anyone.
I have my Prime and I too fear the same thing. It is working fine now, but I dread even picking the thing up. I am afraid it will start acting up then I will have to send it away to Asus. I fear sending it to Asus. Heck, there are several people that RMA'd their devices only to have it returned because Asus "couldn't replicate the problem." This after they have kept it for 2 weeks and you cannot return it to the store. That is crappy service. Also, what about people who are watching their RMA status, not change, for weeks. That is pretty crappy service.
---------- Post added at 04:24 PM ---------- Previous post was at 03:48 PM ----------
That is ridiculous. I heard from them like 18 days AFTER my Technical Inquiry was updated to URGENT. Yes, they upgraded it to URGENT and responded 18 days later. That is not URGENT, that is flat out laziness and negligence. Their response to the Serial Unknown issues was the same for me as everyone else "Here is how to update OTA, Here is how to update manually, Have fun!"
Yeah, that doesn't address, recognize, or fix the problem at all> HELL, you cannot even update OTA anyways, but they would have had to do some research on the issue to figure that out. Copy and pasting an answer is much easier, even if it does take 18 days.
I appreciate Gary Key coming here and trying to help people, but the more his name comes up, the more I start to roll my eyes. The guy is from Marketing. If that doesn't tell you how screwed up Asus is, I dont know what will. A guy from Marketing is not who should be assigned to help with these issues. How about an engineer?
I honestly feel, I really feel this way, that Asus is trying to buy time with us, make us hold these devices, until our return times expire. Then they can decide what they want to do, on their own time, at their own pace. THEY DO NOT WANT US RETURNING THESE THINGS TO THE STORE that is why a Technical Inquiry makes you wait nearly 3 weeks (most return windows are 2 weeks), the Serial Unknown Thread supposedly had a fix being tested, that was 2 weeks ago. The example in this thread, it was clear he wanted it back to return it, they kept it passed his return date.
Yeah, Asus is providing a great gameplan or blue print on how NOT to service and take care of your customers. I haven't even got to the points of 2 new transformers already being announced and probably in production when you still cannot go buy a Transformer Prime on the shelves.
---------- Post added at 04:27 PM ---------- Previous post was at 04:24 PM ----------
35% of your customers saying "No you should not stick with this company" or "No you should not buy this product" is bad. That is not good. Just because a majority says "Yes, stick with them" that doesn't mean that 35% saying "NO" is good.
You take those numbers into a board meeting, and say "35% of our customers wouldn't recommend our product" and most companies would look at trying to fix the said product, or make that 35% change their mind. Asus doesn't appear to be doing that.
Click to expand...
Click to collapse
Your response to my quote I mainly agree with BUT raw numbers are raw numbers. All these polls are made to try to see what's the overall feeling of all Prime owners. And like I said before Majority always reflect that. THE DELPHI EFFECT...look it up of you don't know. That's all these polls ever about. And that's how XDA prime owners feel about the subject of the poll. Just goes to show its not all or as bad as the minority try to make it seem. The issues minority is experiencing doesn't reflect what all is experiencing. That's my point n very easy to see. Especially looking at raw numbers from polls.
I sent my two primes, and two docks back to ASUS. They have had them for two weeks now.
I have emailed Trinity, my contact that Gary gave me, she is the one I put attention to on the box. I emailed here about 5 times in the last two weeks, and not even one email back.
I have now emailed Gary two times in the last week, and no email back from him either.
I am about to get my credit card companies involved. All I have asked is for a working RMA, a status update, or at least a confirmation that they at least have my stuff.
Two weeks and I can't even get a courtesy one email back???
What would you guys do next???
Call them
I sent mine in about a week and a half ago. I've never waited this long on a repair from anywhere before. Hopefully your goods comeback in better shape than you left them. I had my tablet for a day before mailing it in for repair. Very disappointing. Not sure why I didn't just return it. Would have had a new one already.
Sent from my SPH-D710 using XDA
xGary said:
Call them
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Click to collapse
"Hello, this is Peggy.. Thank you and I be here to help u. What is your problem?"
I understand what you saying. He has been very busy lately. I'd say try emailing him again. Put who you are in the subject in the subject and put this needs reading asap.
Browsing this thread - this just really hit me hard. Freakin' TWO PRIMES RMA'd - and no response?!
That is absolutely, 100%, unequivocally , unacceptable in today's market.
Really makes me want to move away from Asus Tablets. My Prime has had no GPS (ordered in December, received late January). I sure don't want to go through RMA hell, but I also don't want to try to explain to everyone what the abscess (sorry, dongle) is attached to my otherwise, thinner than iPad tablet is.
Ridiculous.
B-Mod said:
I sent my two primes, and two docks back to ASUS. They have had them for two weeks now.
Two weeks and I can't even get a courtesy one email back???
What would you guys do next???
Click to expand...
Click to collapse
Asus agreed to buy back all this stuff. So I sent it all in per their shipping methods. And now I get nothing. How do I call, when they did not even give me a RMA number, all they gave me was instructions to send it to California Asus, with attention to Trinity.
I don't understand why they can't even reply back?
When I email both people I include all old emails, so they know what the email is about. I just don't get it. They have had it in their hands since the 4th of April.
I would call them. My experience is someone always answers the phone and any one of them can help you. Sometimes you have to wait a little bit and listen to the Asus advertising before someone picks up but it's worth the short wait.
I had a great RMA experience with them and Trinity was initially assigned to me (From Gary) but it wasn't necessary to only have her help you. Everyone gladly chipped in to assist.
Ill mention your xda name next time I talk to Gary. A few others had a similar situation and i got them an accelerated response. It shouldn't be needed but he is a busy man. That Trinity woman is the one who really should've hit you back already and no reason why she couldn't have already. Ill see if I can help ya out.
Actually I have a RMA # but it does not work, nor does entering my phone number on their website. It took me a week for Trinity to get back to me with shipping instructions. She said she sent them to me, I sent her three emails over the next week, and then she finally got back to me with the shipping info.
With service like this my costumers would leave my company, and I would be left with no work, therefore no job. Maybe she does not work there anymore??? That's the only reason I emailed Gary about this again.
B-Mod said:
Actually I have a RMA # but it does not work, nor does entering my phone number on their website. It took me a week for Trinity to get back to me with shipping instructions. She said she sent them to me, I sent her three emails over the next week, and then she finally got back to me with the shipping info.
With service like this my costumers would leave my company, and I would be left with no work, therefore no job. Maybe she does not work there anymore??? That's the only reason I emailed Gary about this again.
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Click to collapse
My Prime has arrived in their facilities since 5 weeks ago. RMA numbers never worked.
Sent mine in on 04/08, fedex said they received it on 4/12, but the status said the receive date was 04/13. its now in [WB5] status. damn thats a long time without my prime. i RMA'd a galaxy tab and it took less than a week to get there and back to me -__-
rcatron said:
Browsing this thread - this just really hit me hard. Freakin' TWO PRIMES RMA'd - and no response?!
That is absolutely, 100%, unequivocally , unacceptable in today's market.
Really makes me want to move away from Asus Tablets. My Prime has had no GPS (ordered in December, received late January). I sure don't want to go through RMA hell, but I also don't want to try to explain to everyone what the abscess (sorry, dongle) is attached to my otherwise, thinner than iPad tablet is.
Ridiculous.
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Click to collapse
Well this is clearly Asus' fault. And it isn't.
The problem here is that Asus obviously put their US RMA service up for bid and accepted the lowest bidder.
So yeah, root cause is Asus' fault.
The lowball bidder whom Asus awarded the bid to has attempted to line their pockets by defrauding Asus' customers (documented repeatedly here on XDA before someone gets a wild idea about suing me for libel, bring it if you're that stupid). This adds to the problem.
And Asus doesn't seem to be supporting the RMA site other than with some parts. IOW the RMA site doesn't have access to NVFlash either. I haven't heard enough from other poster's on XDA to know if any non-brick software issues have been resolved, but I suspect not since most of them could be handled via FOTA.
Then there's the lack of communication between the RMA site, Asus, and the customer.
So it's not a pretty picture, no matter how you look at it.
I rma'ed mine last monday the 9th, shipped overnight and it arrived in their hands on the 10th. My RMA still says they haven't received my device yet. It's been like that since day 1. I'm not gonna call or anything, its pointless. They only have 14 days anyways max to turn around an RMA.
Hi,
I will have Trinity call you today and have escalated it higher after my response to you yesterday. I did respond on 4/13 and again yesterday. I apologize about the call back not occurring.
Sincerely,
Gary
Sounds like a lack of parts to me. Primes seem to be breaking everywhere.
Gary Key said:
Hi,
I will have Trinity call you today and have escalated it higher after my response to you yesterday. I did respond on 4/13 and again yesterday. I apologize about the call back not occurring.
Sincerely,
Gary
Click to expand...
Click to collapse
Gary I did not get an email from you on the 13th, I did get one last night stating you are forwarding this on to Tony, but I got nothing today from Tony or Trinity. The last email I got from Trinity is the FedEx info, I have never received an email since then from her. I use Gmail, and I have checked the spam folder, and found nothing....
Still no reply from Asus.....
I need to rma my device due to some light bleed, but maybe i should call Asus Support on the instructions manual first? will they troubleshoot that? anybody got experience on how Asus is handling these kind of defects?
Sent from my TF201
bk201doesntexist said:
I need to rma my device due to some light bleed, but maybe i should call Asus Support on the instructions manual first? will they troubleshoot that? anybody got experience on how Asus is handling these kind of defects?
Sent from my TF201
Click to expand...
Click to collapse
if the light bleed isn't that bad, I would suggest that you don't RMA it unless it really bothers you and you want to part with your tablet for AT LEAST a month
I call the 1-800 number for gamestop weekly to see if they are doing it yet, but they keep telling me that until an official recall of this pos is announced, it isn't going to happen. Maybe more of us should keep calling. We only have a little over 3 months left until all bets are off because best buy and amazon are doing it based on the 1 year manufacture's warranty.
The number is 1-800-883-8895. Lets get those calls going so maybe they will change their minds. I know that I won't ever buy anything from gamestop again because of this.
The more of us that call over and over will make them see that this is a problem. Tell them that Best Buy and Amazon are doing it.
I like the idea, it would be funny if it actually worked. Unfortunately I bought my prime at Nebraska Furniture Mart, and when I asked them about it they just laughed at me and asked if I was serious, which I don't blame them. This should be Asus' responsibility.
I agree that it is definitly Asus's responsibilty but they could care less. They are just playing the silent game or tell us to RMA it so they can dent it and scratch it up and then send it back unrepaired.
So now its up to the retailers to step it up like best buy and amazon to show that they have their customer's backs and shove these manufacture defective pos's right back to Asus.
I mean come on. I can't even open GMail without it crashing and having to reboot. Not to mention playing a game. Oh and I love having to switch seats with my brother in law who has an Ipad so that I can be closer to the router to get a signal.
I tried to call mediaworld (a very common store here in italy), where i bought my prime, just for curiosity, saying exactly what people who got an exchange said to bestbuy. They answered me that the only thing i could do was RMA the product to have its back cover replaced with a plastic one ................ (i addressed wifi as the biggest problem of the tablet). Here in italy, in italian stores, having a product exchanged like bestbuy products is a wonderful dream!
Sent from my Transformer Prime TF201 using xda premium
I will join you & call weekly as well. Mine is from Gamestop... sigh......=/
Although, this is really ASUS responsibility.
I sent an email as opposed to calling them as I'm in the UK which I have quoted below. It's a tad bit melodramatic but whatever .
Hello,
As I'm sure you are aware many of those who have purchased Asus TF201 Transformer Primes have faced a mountain of problems ranging from rather tame issues such as minor light bleed or a couple of dead or stuck pixels to major issues that make the device borderline impossible to use such as very poor WiFi range and speeds and system hangs and freezes that make something as simple as changing something in the settings a needlessly difficult chore.
Now, many of us (And I stress the many) who have encountered the aforementioned problems have looked to Asus directly to rectify and fix these issues whether it be via updates to the tablets software or by shipping off their tablet to Asus for them to fix it directly. These fixes have not came which has left those with issues with a $500+ tablet that has for some, become a paper weight. Those who have sent their tablet off to Asus have came back with horror stories such as physical damage to the tablet itself including scratched backplates and screens and even bends in the aluminium casing on the Prime, not to mention the more than a month long turnaround only for them to receive their Primes back battered and bruised with none of the problems they sent it in for fixed.
As you are likely aware, both Best Buy and Amazon have been either giving customers who have came in to complain about their Primes store credit which has been swiftly used to buy what the Prime should have been, the TF700 Infinity also by Asus, or full refunds including shipping. This is what I would hope to hear yourselves doing as you as a company will have a much higher chance of getting something back from Asus than us consumers whether it be actual fixes/replacements on the faulty Primes or refunds on the stock of Primes that were returned to you. I would be very happy to receive store credit to spend in your store on the Infinity given the chance but I know that this is unlikely to happen.
I know that this email will fall on deaf ears and will probably be received by some guy at a desk employed to respond with generic emails but whatever, I tried.
Regards,
Jordan.
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Click to collapse
That's awesome. You will have to let us know if you get a reply.
I just emailed them as well.
jason1993 said:
...They answered me that the only thing i could do was RMA the product to have its back cover replaced with a plastic one ...
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Click to collapse
Hi,
any infos for this replacement? Can the back cover be replaced with the TF300 or TF700 ones?
Just sent my prime in yesterday regarding weak or unacceptable wifi signal...
Two days ago I called and after 5 CSR`s who all told me I was pretty much left with the tf201, based on it was 10 months past thier policy and that with no official recall nothing they could do. So I asked for another supervisor . After explaining the issues she told me she would call me back within 24 hours , low and behold 18 ours later she calls an says they would be happy t exchange for a tf700t and it would be shipped out overnight. And if I could please follow email instructions on returning my prime. Sounded reasonable. To me still doubtful I awaited and sure enough not even 24 hours later ups delivered a tf700t. I was very calm , collected and reasonable with all cars and am very pleased with the results. Hope this helps someone. Patience worked 2.5 hours of phone time and a small wait all it took for me. I stressed the Wifi issues to them and let them know Asus admitted to faulty design.
Sent from my Transformer Pad TF700T using xda app-developers app
bentear said:
Two days ago I called and after 5 CSR`s who all told me I was pretty much left with the tf201, based on it was 10 months past thier policy and that with no official recall nothing they could do. So I asked for another supervisor . After explaining the issues she told me she would call me back within 24 hours , low and behold 18 ours later she calls an says they would be happy t exchange for a tf700t and it would be shipped out overnight. And if I could please follow email instructions on returning my prime. Sounded reasonable. To me still doubtful I awaited and sure enough not even 24 hours later ups delivered a tf700t. I was very calm , collected and reasonable with all cars and am very pleased with the results. Hope this helps someone. Patience worked 2.5 hours of phone time and a small wait all it took for me. I stressed the Wifi issues to them and let them know Asus admitted to faulty design.
Sent from my Transformer Pad TF700T using xda app-developers app
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Click to collapse
Thank you very much. I'm calling now.
Anyone having problems message me I will give supervisor name who authorized the for me
Sent from my Transformer Pad TF700T using xda app-developers app
Unfortunately calling them doesn't seem to be an option for me and they haven't replied to my email yet . Keep me updated those who try this and awesome news, Bentear .
noob
Ll
bentear said:
Anyone having problems message me I will give supervisor name who authorized the for me
Sent from my Transformer Pad TF700T using xda app-developers app
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Click to collapse
Hi Bentear. Great news about your prime. It wasn't clear to me what store you had called. I purchased my prime from Amazon in January and have sent it back twice. The second time, the wifi was a little better, all the other problems untouched or made worse. Tablet is dying a little more each day. If you could let me know the store and the supv. name, I will rename the 4th of July BENTEAR DAY
---------- Post added at 03:43 PM ---------- Previous post was at 02:47 PM ----------
I sent the Asus CEO, [email protected] and Chairman, [email protected] emails about my tablet defects. Of course, I haven't heard anything back and don't expect to. They have all this BS about caring for their customers on their website, brochures,etc. They only care about bringing people in, grab their money and then kick them out the backdoor. Well, those are the email addresses in case any of you want to contact them. I've posted the addresses on all the forums I belong to, the two Facebook pages that Asus has and a mens room stall. LOL. I had meant to post the addresses everyday at least somewhere but health problems put that on hold. Time to hit the trash sellers again and start the circuit back up.
tomh1313 said:
Ll
Hi Bentear. Great news about your prime. It wasn't clear to me what store you had called. I purchased my prime from Amazon in January and have sent it back twice. The second time, the wifi was a little better, all the other problems untouched or made worse. Tablet is dying a little more each day. If you could let me know the store and the supv. name, I will rename the 4th of July BENTEAR DAY
---------- Post added at 03:43 PM ---------- Previous post was at 02:47 PM ----------
I sent the Asus CEO, [email protected] and Chairman, [email protected] emails about my tablet defects. Of course, I haven't heard anything back and don't expect to. They have all this BS about caring for their customers on their website, brochures,etc. They only care about bringing people in, grab their money and then kick them out the backdoor. Well, those are the email addresses in case any of you want to contact them. I've posted the addresses on all the forums I belong to, the two Facebook pages that Asus has and a mens room stall. LOL. I had meant to post the addresses everyday at least somewhere but health problems put that on hold. Time to hit the trash sellers again and start the circuit back up.
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Well, i don't know if those e-mail adresses are real, but i give it a shot and send the following mail
Hi,
I'm writing to you, with the hope that my mail can alert you to the bad image Asus have in this moment, mostly related with the attitude showed about the Asus TF201 issues.
I have one of this devices, which is supposed to be a high end device.
However, it is not... and that's because the device is full of issues, mostly related to hardware design flaws. The known design issues are:
- Metal back plate, which blocks Wi-Fi, Bluetooth and GPS signal.
- Poor I/O performance which slows down the tablet overall performance and causes instability.
Many people are waiting for 10 months for a magic solution or a recall/refund by Asus. However, all we have see is desperate attempts to fix the hardware issues with unsuccessfully software patches, and even those patches release is frozen for 3 months now.
Some stores on US (Amazon, Best Buy, ... ) are starting to refund their clients, and guess what, people is exchanging their Asus tablets for tablets from other brands.
I believe this is embarrassing for Asus image and you should do something about it.
One idea of damage control is to recall all the TF201, and exchange it for free with TF700, which have some of this issues solved (not all, unfortunately...).
You can see how people are feeling about Asus on this famous Android developers Forum --> http://forum.xda-developers.com/forumdisplay.php?f=1412
I expect you read this e-mail and take some measures about this problem.
Thanks in advance for reading my e-mail.
PR
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Cool! I also got mine from gamestop and since then my micro HDMI died, gps sucks, and my router is outside of my room and I only get 2/4 bars on this thing. Just terrible. Will definitely attempt to contact for an exchange/refund
several weeks ago I went to gamestop where i bought my prime and exchange it. ok the story is that I bought the extended warranty on it and the prime I had was not giving me much problems so I was riding it out. how ever my wife by mistake broke my hdmi port so i decided to go and exchange since i had the extended warranty. so i went in and ask the manager to please exchange to the infinity or put my money in a gift card he said was not able to because they had the prime in stock. so he went and gave me a new prime and gave me a new warranty for free. so on my way home i decided to stop at a different game stop. talked to a manager and went back and forward for almost an hour it was not till I said what I'm going to do with this thing since i don't want it and is brand new in a box and i refuse to open it to test if it is good or not and the horror stories of rma and last when I said I was contacting corporate since he was not been helpful in a very respectful way that he agreed to exchange my tablet since it was new for a infinity. that was Saturday and on Tuesday he called me to go and pick it up and went and renew my warranty again for free for another year. so guys don't give up on this it will not be as easy as amazon or best buy but it can be done.
Sent from my ASUS Transformer Pad TF700T using xda premium
That assumes we took out extended warranty, which most of us didn't. They'll do sweet FA themselves and tell us to take it up with Asus. Glad you had some success though .
Moothead2 said:
That assumes we took out extended warranty, which most of us didn't. They'll do sweet FA themselves and tell us to take it up with Asus. Glad you had some success though .
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I usually don't buy warranties but for this one I was unsure so I did and it came handy. Hope more people get lucky and get it swipe out.
Sent from my ASUS Transformer Pad TF700T using xda premium
bentear said:
Anyone having problems message me I will give supervisor name who authorized the for me
Sent from my Transformer Pad TF700T using xda app-developers app
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Bentear, I sent you a PM for the supervisor's name.