Hello everyone,
As this is my first post I would like to take a quick moment to say thank you in advance for any help you are able to provide; and even though I just finally registered today, I have been using the information on your site for a the past few years! And now that I've said my sincere and heartfelt thanks....
Please help me with this ASAP if possible!!!!
Current Issues:
Last Thursday when I woke up my 4g and 3g signal were very poor so I ran updates on my phone. PRL and profile both said they updated. However, when I went to send a text I instantly got the "text message not sent" error. I also discovered right after this "update" that my hot spot was not working and I only had 1 signal bar in 4g, nothing in 3g.
Next I did all the battery removal/re-set "tricks." After that the hot spot works and 3g and 4g signal strengths are a little bit better, but I still cannot send or receive MMS nor have I received one voicemail notification. When I go to Sprint Zone app under 'My Device' here is what it says:
My Connections
SMS failed. Select update profile which may solve the problem
Update Profile
A profile update is available, update now to ensure full access to the network and data services.
Coverage Update
A coverage update (PRL) is available, update now to maximize your coverage area.
I've ran the updates several times, most of the time it says the updates were successful. However, the update notifications are still present, service is still super choppy, and still no MMS/voicemail.
Did some troubleshooting with Sprint "advanced" tech support...what a joke. They have no idea what I'm talking about and have given me the run-around. I can provide more info as needed. I'm finally in panic mode because I own my own company and am losing a lot of communications with clients due to these messaging issues.
Willing to donate $ to anyone that can help me get this phone working (I have a feeling a root may help/be necessary but don't want to screw the phone up more)
Background -
I am currently using a Motorola Photon 4g, which I purchased from a Sprint Store in January, 2012. I have rooted each of my 4 previous devices, however have not yet rooted the MoPho because I haven't really liked enough about it to even want to "tinker" with it. I have performed updates regularly, and in my apartment I get a decent 4g signal...however in certain areas of my house I do not get incoming calls or texts. I've also had several instances in which I would be in the middle of a MMS conversation and I would stop receiving texts; during which time I would then power my phone off and back on and upon restart would get an influx of text messages that had not previously been delivered. Usually updating Profile and PRL help a little for a short amount of time.
First of all, welcome to the forums!
As for your text messages suddenly stopping that happens to me relatively often when in really spotty service and if I reboot ill usually get them in a wave. I would personally call Sprint and try to get them to send you an Airave, they've done it many times when customers have spotty service and complain. Often times its free of charge too. This will plug into your router and your phone will effectively run through your home Internet, at full 3g both voice and data. I have an older 1x version and it lights up my house pretty good and very rarely have any dropped calls. Have you taken the device away from your home out somewhere you know has good service? If not id try that, it may not be your device but the tower thats near your house thats having issues. If you call up Sprint tech support they can tell you if tower nearest you is *supposedly* up and running perfect or if its having any issues. I don't know how attached you are to the apps/data on your phone but personally I would consider either a full factory reset first and if that doesn't help SBF back to stock. AFAIK there arent any good backup apps that done require having root access so i'm not sure if you'd want to go through all that to get all your stuff back after you wipe it. And there is no guarantee that this would resolve the issue, just what I personally would try if I were in your shoes because I have a hunch that it would help out. Before doing anything else though I would try to determine if its your actual phone or the network, if it works well elsewhere then its just Sprints wonderful network..
Related
Hello Just wanted to say thank you to all the peope who support this awesome website.
I got my TBolt yesterday and i know people have said they have had weird reception for 4g and what not. Luckily my house is in the center of a 4g area so in my house i have had perfect 4g coverage but today i went to town and i looked like it was trying to switch from 3g, 1x, or 4g but unsuccefully as it would only stay for a few seconds then disapear. Does this have to do with Verizon problems? if not what should i do?
Thanks
I was having the same issues going back to 3G from 4G. I would get no icons on the top of the screen and could only make phone calls. Tech support had me do a factory restore and that fixed it right away. Very annoying for sure to have to set up your phone all over again. If this keeps happening I'm not sure I will keep the phone. I am not about to factory reset every time this network handoff issue occurs.
Tech support told me they are working on a fix and I don't need to hard reset it yet. To me its silly to hard reset if its just going to happen again.
i was having similar issues and tech support had me take out the battery for a min and then put it back in and boot up and i had 3g back
Battery pull didn't work for me...
thanks guys battery pull seemed to work well!
Local VZW store said a national tech support email went out this afternoon regarding TB problems switching and dropping data. Email said the fix is on the network side and the phones have to be hard reset after 1PM mountain time to be fixed. Sounds fishy, but maybe worth a try.
I saw this linked in another thread. I take no credit for it.
http://forum.androidcentral.com/htc...blems-3g-data-dont-hard-reset-read-first.html
It helped me a little bit with my sporadic 3G connections here at work.
It appears vzw's eHPRD's network is down which is why data has been dropping once a tbolt is out of LTE coverage.
Use the ##778# menu (hit call after ##778#)-->password is 000000-->modem settings-->Rev A-->choose enable-->hit the menu button on the tbolt and commit changes
This is from the androidcentral forums. I can't post links yet, but a quick search over there will reveal the specifics.
This forces the device to use EVDO instead of eHPRD so you'll lose simultaneous voice/data, but at least if you're not in LTE coverage you'll get data. The device will still connect to LTE if it's available.
This worked on my device and my wife's.
I noticed that even in some areas of the same city that this network error is causing no access to 3g. I tested it by following the guide and sure enough the 1x switched to 3G. I hope Verizon gets this up and running. I think this is also causing calls to drop.
Sent from my ADR6400L using XDA App
God Dam ****ing verizon biooootch, angered me so much saying i couldnt get on 3g because I voided my warranty by doing *#*#4636#*#* and shutting of LTE. OMG I wanted to punch her through the phone.
I've been having an issue and I don't know if it's related, but it sounds like it.
I've been turning my phone to "CDMA auto (PRL)" whenever I go out for the day to conserve battery. But there's this one place that seems to disconnect me whenever I go. It's happened twice now, but when I go there, I lose data service and can't manage to get it back even after switching to 4G. The first time it happened, it was out from about 11pm to 3am. Today, though, I switched it to 4G and it came back, along with 3G.
Now, the problem here is that my girlfriend's Thunderbolt is fine during all of this. I'll lose 3G, but hers will stay connected even though we'll be in the same location. I don't understand what would be different about mine than hers. :S
Hey DJComent try pinggolf12's fix it worked for me.
So my story begins 2 weeks ago. I noticed that my EVO3D would not sustain a data connection randomly. It happened more often than not at home (where I spend a good amount of time). The 3G symbol would not blink or show any activity. Turning off "mobile network" and re-enabling would sometimes work. The majority of the time it would just hang. It would say "Turning on" and just hang there, it would never actually turn on. This would also have the side effect of not letting me make or receive calls. I'd get a call origination failed message. This is while having 5-6 bars of service. There are other sprint phones in the house and they work fine, so guessing it's not a poor signal issue.
After scouring google for a while it seems like this problem crops up with other phones as well. Sadly none of the information I found had any answers. Calling Sprint up the tech was baffled as well.
I decided to just exchange my phone since I was still within my 30 days.
So far so good. I've tested my data a few times while at home. 1.5Mb/780kb. Aside from it seeming to take a while to initiate a data connection everything seems to be fine.
Now I found out that only 1 out of about 7 calls make it to my cell phone when I dial with another phone. I'm not sure what's causing this but I'd guess it's because of my spotty data service on this phone. Could it be a software issue?
At my wits end right now. Ideas?
just wasted another 2 hours on the phone with sprint.
after hearing a voicemail pop up without hearing my phone ring at all I realized the issue is still around.
sprint techs did the usual slurry of tests (ie. checking MDN/MSID, data provisioning, and eventually a full hard reset).
Even without installing or syncing anything to the phone it wouldn't place a call. I keep getting a "Call origination failed" message or "Error code 67". This would indicate it's not a google voice or software problem.
The tech's only resolution for me was to take it to a sprint store repair center to have them do diagnostic work on it. This is a brand new phone. I'm not sure what they're going to turn up.
When is the Samsung Galaxy S II being released on sprint?
Brought my phone to the my local sprint repair center and they ran the Slate (acronym for something?) on it. Everything checked out OK. They weren't any help and it took about 2 hours.
Came home and was not able to place or receive any calls. Sprint customer service reps cite that their have been outages in my area. I called my girlfriend's sprint phone from google talk and it rang in about 5 seconds. What the hell.
This is pretty much my exact issue, except on the EVO 3D as opposed to the EVO 4G.
http://community.sprint.com/baw/thread/69809
Has anyone else had this issue with the airave? Whenever I get back into my house I guess my photon doesn't connect to the airave correctly and I get silent calls until I reboot my phone. Anyone else? I didn't have this issue with my 3d.
Airave is kinda old, that could be it.
Sent from my MB855 using Tapatalk
Bigjim1488 said:
Has anyone else had this issue with the airave? Whenever I get back into my house I guess my photon doesn't connect to the airave correctly and I get silent calls until I reboot my phone. Anyone else? I didn't have this issue with my 3d.
Airave is kinda old, that could be it.
Sent from my MB855 using Tapatalk
Click to expand...
Click to collapse
I used to have that problem before the OTA update came out, but it happened regardless of whether I was by my Airave or not. The OTA seems to have solved it though
Bigjim1488 said:
Has anyone else had this issue with the airave? Whenever I get back into my house I guess my photon doesn't connect to the airave correctly and I get silent calls until I reboot my phone. Anyone else? I didn't have this issue with my 3d.
Airave is kinda old, that could be it.
Sent from my MB855 using Tapatalk
Click to expand...
Click to collapse
I was given an Airvana by Sprint a few months ago. I had major issues with the Nexus s 4G and the Airvana. It would work fine for a bit, then it would block all my incoming and out going calls. Sometimes it would miss route them as well. It was only on the Nexus and when I unplugged the Airvana everything would work again. That's actually how I got the Photon. Sprint sent it to me to address the issue. You problems seem more like a well known bug with the phone that was addressed with the OTA.
I don't seem to be having any problems with the Photon and Airave at all. I have one of the older models that's voice only, I wish I had the one that's data as well.
I have the new airave and my photon connects just fine. I also don't have that issue anymore either where my evo would send the same message a million times to the same person...lol...not one blip with the mopho and airave!
Sent from my MoPho using XDA Premium.
I have the newer airave, and the Photon connects just fine. I do have problems with the airave fairly often. Probably once or twice a week I have to reboot the airave because it loses its internet connection, or stops putting calls through. The issue is always the airave, though, not the phone.
I guess I will have to see if sprint will send me a newer one. I have had this one for two years now and I really can't live without it. The reception in my house is terrible and if sprint didn't send me one of these for free I would have dropped my service........no point in having a carrier that you can only use outside your house
My parents have one of the new airraves and my photon connects but all I get is weird alien like sounds sounds like a scrambled code or something it is really weird and annoying if anyone knows of a fix please let me know
Sent from my MB855 using XDA App
Bigjim1488 said:
Has anyone else had this issue with the airave? Whenever I get back into my house I guess my photon doesn't connect to the airave correctly and I get silent calls until I reboot my phone. Anyone else? I didn't have this issue with my 3d.
Airave is kinda old, that could be it.
Sent from my MB855 using Tapatalk
Click to expand...
Click to collapse
I have airave airvana and i get silent calls all the time. Had to unplug airave.
OK Guys here's the issue. I spoke with Airwave support and he had me do a test:
http://voiptest.packet8.net/
Click the Start Test Button. When it's finished the thing you are looking for the most is Jitter Rate( you will have 5 different catagories). If your Jitter Rate is High (mine was 65ms) you WILL NOT be able to maintain a VOIP call thru the Airwave (it has to be no higher than 5ms). The Sprint Rep told me to call my ISP (TWC) and have them Clean and Flush my line, I did, and my Jitter Rate went down to 1.1ms and my Airwave works GREAT. Have your lines Cleaned and Flushed and rerun the test and you WILL see a difference.
So I figured out my problem I forgot I had set my voice codac to 4GV and the air rave doesn't support that. switched it back to evrc-b and all is well.
Sent from my MB855 using XDA App
ghodzilla5150 said:
OK Guys here's the issue. I spoke with Airwave support and he had me do a test:
http://voiptest.packet8.net/
Click the Start Test Button. When it's finished the thing you are looking for the most is Jitter Rate( you will have 5 different catagories). If your Jitter Rate is High (mine was 65ms) you WILL NOT be able to maintain a VOIP call thru the Airwave (it has to be no higher than 5ms). The Sprint Rep told me to call my ISP (TWC) and have them Clean and Flush my line, I did, and my Jitter Rate went down to 1.1ms and my Airwave works GREAT. Have your lines Cleaned and Flushed and rerun the test and you WILL see a difference.
Click to expand...
Click to collapse
I have this same issue - where 50% of my incoming calls never reach me and go straight to voicemail. Other times, I would not be able to call out and other times it would go without doing anything... same goes for incoming.
Spent hours back and forth with sprint tech, with battery pulls, profile updates, power cycling of airvana and phone and reseting airvana and photon - tried switching to "sprint only" / "any cdma" / "automatic" - nothing particularly gave better results.
After the voip test, everything was in range except for the jitter - mine was between 70-300ms and average in between that which you are right about VOIP not being optimal.
I tried explaining this to comcast (my isp) and they had no idea, saving signal, upstream/downstream is good..
*** How or what do you need to do to have them [the isp] "clean / flush" the line? Is there a better technical term to convey to them?
Is this something they do over the phone from their network side? I have a comcast tech coming in, and from what a sprint tech told me - there's a possibility that the cable lines to my apartment may have not been shielded well creating RF/radio frequency interference, which results in high jitter - so it, according to him is a physical issue - not sure.
I have an old samsung voice only airave - and this works perfect without changing anything...
Would love to get the 3g data back on the airvana and have this work.
This is a legit problem. Been dealing with it for about 4 months now. Started out where the everything works great after a power cycle. Then at some point the Nexus S 4G I had would stop working with the Airvana (the new Airave). All my calls in and out were blocked and other times my calls were incorrectly routed.
I was really weird because at times the Airvana would completely kill the radio on the Nexus. I would just have the signal bars with the little x over top. Other times I would roam on Verizon and no one was able to force me back to the Sprint Network.
I actually lost a some business due to my phone not receiving the calls.
However, as soon as I unplugged the Airvan everything went right back to normal.
My wife's Epic worked just fine as did the Hero, Evo and Evo 3D. Thats actually how I got the photon for free. I had just bought the Nexus outright and was not able to return it. My problems were so well documented that a manager called me one day and offered me an Evo 3D as a way of addressing the problem.
After 2 bad Evo 3D's they sent me the Photon. Everything worked well until last weekend. I had to kill the Airvana once again. My calls were getting blocked.
Apparently what has happened is that Sprint pushed an update to the Airvana and some customers will need to have the device reset on Sprints end. I tried resting it on my end and it's a no go. I just have had to much on my plate to call them again and deal with the scripted support.
Honestly, the radio in the Photon is way better then either of the Samsungs and even the Evo 3D. So it hasn't been a huge rush.
Hope this helps. Also thanks for writing this because I thought I was going crazy as Sprint claims to have never seen these problems before.
I even had a Sprint rep tell me he was going to "boost" the signal to my phone so I got better reception in my area.
It's definitely as I agree an airvana issue - as yourself - as soon as I turn off the airvana... everything works fine... or of out of the airvana network.
What was worse is that the trroubleshooting timing - when calling/testing with tech, it works... best was that they thought everything was great when they called to test incoming, A few minutes to wrap up, I asked if they could dial it once more... straight to voicemail I really wish it did get corrected
The 1st gen samsung hasn't given me any problems thus far which makes me wonder what the issue really is... I was given a replacement 2nd gen airvana because we thought the other airvana was going bad or malfunctioned somehow.
The airvana apparently has an "access menu" which I haven't looked at : the ip they gave me : 192.168.17.2 username : admin / password : admin (or blank). They said there weren't many things to change (I can't confirm this) from there ... i,e time zone/date
This ISP clean/flush looks interesting, but I don't know what that entails or how to convey the message to them to do it.
I lost a lot of calls which should have went through - I know that feeling. It's quite a bit of time to reconvey the issues over and over going through the same steps over and over (regardless of previous call log notes) - just hoping, that this time it will work....
Is it maybe a high jitter issue??
If your Jitter Rate is too high, it will NOT keep a constant VOIP call (that's what we are using with the Airwave, VOIP). I just tell TWC to Clean/FLush my line and they know what to do. You can also tell them to Reset your Modem. This all happens on Their end. The can Reset your Modem over their line.
same Issue
I had the same issue, i upgraded from the epic to the motorola photon, when i got home all my calls were blocked and i had no air rave coverage.*99 didnt go through. I went through the settings and did a manuel update to the latest motorola software to address the silent call issue. Then i logged into my sprint account online, and reconfigured the settings to my air rave(its the new air rave airvanna) After i restricted my airvanna air rave to only my cell phone number and my wifes, i turned off my phone and turned it on, and all my problems were solved. If anyone needs help finding the settings for your air rave, let me know, it took me some time to find it, i could help you locate it. It appears we all have indifferent issues with this phone. My problems been fixed since the 23rd of august. Still no issues today.
Right thanks - I had them "reset" and send a "refresh" signal to my modem - but that didn't do anything to the jitter unfortunately... still in the ~70ms range jitter. Is that what you mean then by "clean / flush" ?
Regarding the mention of restricting the your phone number on the website, yes this was a bit tricky to get to - I initially did use this, but removed my #.
I think my apartment complex has so many airvanas around because wherever I walk around to the outside, I am at times connected when I know it shouldn't...
Apparently - if anyone else comes to your residence that has a sprint connection, their sprint phones don't work - the old airave samsung was able to add multiple phone numbers in that situation. I forgot how long it took for the sprint network to accept the guests' phone #'s - but how much can we ask for?
I am not sure if you could add more "sprint" lines to the account if guests arrived with sprint phones to have it work...
Just got my Airave last night the thing is just disgusting! I love ti and couldn't ask for better. Got my own tower in my house. Still connected down the street too. Frickin sweet. No silent calls here, will respond with more use too.
-DJ
Recently did the ICS upgrade, but realized ICS broke my phone shortly after.
I live in the mountains in an area where we use shared data with US Celluar (mountain in the way for the Verizon tower). So, I am always on roaming at my house. Drive a few miles out and I'm on Verizon tower but not at home.
After the update, my phone, texts and data do not work on the roaming US Cellular network but everything works fine on the Verizon network. What happens when I try to place a call is it will connect to the network, make the call but 4 second in (before any ringing or anything) I get the fast busy signal. Texts just fail as does data. I can receive calls and texts SOMETIMES. Other times the incoming call goes directly to my voicemail. I can test the phone and see a nice strong signal to the US Celluar network. I just can't seem to use it.
I reported the issue to Verizon on Monday (Saturday now), but they cannot figure it out. I've reset my phone to factory defaults with no luck. They say they have an open ticket without resolution.
So, I figure it's time to ask the community for any help.
Global data roaming access should be set to allow access for all trips
But I'm sure they suggested this.
newowner said:
Global data roaming access should be set to allow access for all trips
But I'm sure they suggested this.
Click to expand...
Click to collapse
Yeah, we messed with that
Dang - that sucks, hmmm, is you Preferred Network Mode "Global"?
In cases like this, I wish that Verizon had VOIP like TMO...
Another solution may be to turn in your phone as it may have gotten damaged some how... If you're still under warranty.
I wonder if the PRL version has anything to do with your problem.
Hey guys, Punk9 again.
I live in the UCF area (Orlando FL) and I have LTE signal here. I have around 2-3 bars of service most of the time as well.
Lately I have been getting texts late, and not even receiving phone calls. For example, my gf sent me 6 texts within about an hour, I got all six at once, each with the time stamp of the time she sent them, but I got them all at the same time. She also called twice and nothing rang on my end, but it rang for 30 seconds and went to my voice mail on her end.
Is this a known issue or? I'm running ViperROM for Sprint one max. It was happening when I was stock as well (which is why i didn't post in the ROM thread)
Any ideas?
-Andrew.
yeah, call sprint and tell them about your signal issue..
Did yoi flash with cwm or twrp? I havr heard there are issues with signal when flashing with cwm.
*I have not personally used cwm on this device
wase4711 said:
yeah, call sprint and tell them about your signal issue..
Click to expand...
Click to collapse
I'm running twrp. I'll call Sprint then thanks guys!!
Sent from my HTC0P3P7 using xda app-developers app
they've actually been very good lately, in the Chicago land area, about responding the these kinds of issues..We have the new Spark network here, and its been really good so far, but there are some spots that need to be tweaked. When you call them and report it, they appear to spend time to send a detailed report out to their field network folks, and, so far, the 3 times that I reported areas with dead zones, when i returned, the problem appeared to be fixed.
hope it works that way for you..
I'm at work in Maspeth Queens New York and I have the Spark 4G LTE with 1 Bar most of the time which eats up my battery. Then the rest of the time, My phone has anywhere from 4 to 6 Bars on 3G.
At My House I have No 4G Anything! And sometimes, a Crappy 3G signal. I have a Sprint Airaive because of that. And the Bad thing that SUCKS, is that I'm less than 2.Miles from the Tower with a Clear Line of Sight and I Roam about half of the time if I unplug the Airaive.
Punk9 said:
Hey guys, Punk9 again.
I live in the UCF area (Orlando FL) and I have LTE signal here. I have around 2-3 bars of service most of the time as well.
Lately I have been getting texts late, and not even receiving phone calls. For example, my gf sent me 6 texts within about an hour, I got all six at once, each with the time stamp of the time she sent them, but I got them all at the same time. She also called twice and nothing rang on my end, but it rang for 30 seconds and went to my voice mail on her end.
Is this a known issue or? I'm running ViperROM for Sprint one max. It was happening when I was stock as well (which is why i didn't post in the ROM thread)
Any ideas?
-Andrew.
Click to expand...
Click to collapse
This sounds like a common CSFB issue. All new triband phones, or Spark devices use a new technology called Circuit Switch Fall Back, which allows the phone to use less battery because it has one radio for everything. When the device connects to LTE, it cuts off connection the 3G network, and essentially loses the ability to send/receive texts/calls. CSFB is the answer to this, however, it is not wholly deployed. CSFB tells the phone via LTE to switch back to 3G to receive phone calls and texts, as well as to send them. Since the technology is not as widely deployed as the amount of users of the new devices, theses issues happen.
A common way to fix this is to stay on 3G only mode, which is a burden. Otherwise hope the Sprint tech is smart enough to know its a Spark phone related issue, and knows how to send a tech out to your area to fix it. Last resort is to wait it out.
Calling Sprint may or may not do anything. I have been experiencing these problems since day one in New York City at my home, and every call to Sprint was answered with a saying that it is an issue with your phone.