What should I do to my rooted Prime before sending it in for RMA? Should I unroot via Vipermod and then factory reset or is there something else I need to do either before, during or after this process?
Thanks .
Moothead2 said:
What should I do to my rooted Prime before sending it in for RMA? Should I unroot via Vipermod and then factory reset or is there something else I need to do either before, during or after this process?
Thanks .
Click to expand...
Click to collapse
If all you did was root it and not unlock it then I would unroot, factory reset and then pack it up.
I am not sure if you can re-root it with .21 OTA. I am unlocked so I have not kept up with that aspect.
good luck!
If you used OTA Rootkeeper, make sure to delete the su backup before you unroot.
Thanks.
Ah balls, unrooted and factory reset before deleting backup! Ah well, I don't think I'll be sending it back just yet anyway (It's just a camera issue so nothing too major) so hopefully Vipermod can root .21 by the time I do send it back.
Moothead2 said:
Thanks.
Ah balls, unrooted and factory reset before deleting backup! Ah well, I don't think I'll be sending it back just yet anyway (It's just a camera issue so nothing too major) so hopefully Vipermod can root .21 by the time I do send it back.
Click to expand...
Click to collapse
i just sent mines back for the camera issue too -.- they received on the 12th according to fedex but on the website it says it was received today, but now it is in repairing. i forgot to delete the su backup too! -__-
kwazytazz said:
i just sent mines back for the camera issue too -.- they received on the 12th according to fedex but on the website it says it was received today, but now it is in repairing. i forgot to delete the su backup too! -__-
Click to expand...
Click to collapse
IDK, maybe count yourself lucky for leaving it....if they don't notice, at least you can recover your root when it gets back...
I scrubbed mine for my RMA, and now kinda wished I rolled the dice on them not noticing the SU backup....hate to unlock and lose warranty, but I probably will if we don't end up with a root soon.
Find someway to document your Prime's current condition so they don't blame you for anything that happens during shipping or in their facilities. Something like record your prime and the serial and then record some live television, etc.
antny01 said:
IDK, maybe count yourself lucky for leaving it....if they don't notice, at least you can recover your root when it gets back...
I scrubbed mine for my RMA, and now kinda wished I rolled the dice on them not noticing the SU backup....hate to unlock and lose warranty, but I probably will if we don't end up with a root soon.
Click to expand...
Click to collapse
don't think its worth unlocking and losing warranty on the prime... i got my prime in jan with a bc serial. the camera was working for fine 3 whole months.. then suddenly it stops working with the green/static screen...
ofcourse unless the devs come out with their own unlock that doesnt void whats left of my warranty ;D
PHOTOGRAPHS! Take PHOTOGRAPHS!
For my past two RMAs I have even included a few of the photos WITH the prime in the box. After photos, take a short video show casing the prime as you package it and put it in the box for shipping. Then tape the box closed IN the video and write the RMA number on the box. Be very verbose about what you're doing in the video. If they receive it CID you have PROOF that you shipped it in whatever condition it was when you had it. Anything past you is either their fault or the shippers.
For example, my first RMA was me shipping my Prime back for having small holes in the metal backing.
http://dl.dropbox.com/u/4784673/Pictures/Photos/Prime/Pitting 1.jpg - I included THIS picture in the box.
My second Prime arrived from the RMA facility NEW Still SEALED in Box. I received it with a NON-functioning backlight, but the screen still worked.
http://dl.dropbox.com/u/4784673/Pictures/Photos/Prime/DSCF2061-1.jpg - I included THIS picture in the box.
Definitely photo and/or video the prime and something like live news or something that can't be faked/replayed. This way whne they send you pics of "your customer induced damaged" prime and ask for $400 to repair a $500 product you have evidence. I did all of this and thank God didn't need it (But that is because I took the precautions)
I just sent my Prime into the Canadian facility in Ontario.
I backed up all my apps onto my SD card then removed the card. I deleted all apps, data, and caches for apps with personal data (just an extra cautionary step), then I did a wipe/factory reset. Then I took pictures of my Prime documenting condition, s/n sticker, and that it operates. Boxed it up and took more pictures of the packaging. Then sent it in.
One thing I'll say is the from the time I put the RMA request in to when I got the RMA number was 12 hours. ASUS responded very quickly. We'll see how long it takes to get a unit back once they receive it.
Ah yes, I shall definately be taking pictures of the unit with a daily paper next to it for example. I installed Rootkeeper and deleted the SU backup without root, whether it worked or not is unknown although I'm sure somebody can clear that up.
kwazytazz said:
don't think its worth unlocking and losing warranty on the prime... i got my prime in jan with a bc serial. the camera was working for fine 3 whole months.. then suddenly it stops working with the green/static screen...
ofcourse unless the devs come out with their own unlock that doesnt void whats left of my warranty ;D
Click to expand...
Click to collapse
Agreed, but after the two all expense paid trips my tablet has taken back to TX, it will have to completely crap out before I set it back to those hacks again. Each trip they fix something and break something else.....sorry wrong thread to rant about poor RMA service....
Those recommending photos are spot on. I would even suggest detailed photos of the aluminum finish (mine returned with significant surface rubs--obviously when they were applying pressure to remove the front glass).
I really think that after I register for the gps addon toy on Monday, I toss Asus the one finger solute and unlock. I haven't owned an android device for more then a week without placing a custom rom on it, so the four months I have had this one is some kind of record.
Related
i've had my prime for a couple of months now, although really i've only personally had it for a number of weeks, as it's been returned twice for repair... for some stupid reason they won't replace units here in Australia, only repair (even though mine was cactus out of the box and therefore clearly DOA!)
so i've been lucky enough to have working wifi, no crashes/reboots, etc... but had a dead pixel (first time sent back) and issues with the keyboard/dock not working (second time sent back)
just received it back after they fixed the keyboard/dock (and left some hefty scratches on the tablet and dock, not impressed at all!), and from what i can gather it seems they've left some sort of test rom on it?
OPEN_epad-eng 3.2.1 HTK7 OPEN_epad-8.8.0.119.1-20111222 test-keys
has a number of test tools installed, and rooted, but can't do update firmware, as it doesn't find any firmware, i'm assuming because it's OPEN_epad rather than WW_epad
are my only options now to either send it back yet again, or use the unlock tool to flash a rom on it?
as much as i want to be able to flash roms, at this stage i'm unwilling to compromise my warranty until it's 100% working and doesn't need to be sent back again!
(also happy to run any tests or copy any files if anyone is interested in anything from the test rom)
FARQ said:
i've had my prime for a couple of months now, although really i've only personally had it for a number of weeks, as it's been returned twice for repair... for some stupid reason they won't replace units here in Australia, only repair (even though mine was cactus out of the box and therefore clearly DOA!)
so i've been lucky enough to have working wifi, no crashes/reboots, etc... but had a dead pixel (first time sent back) and issues with the keyboard/dock not working (second time sent back)
just received it back after they fixed the keyboard/dock (and left some hefty scratches on the tablet and dock, not impressed at all!), and from what i can gather it seems they've left some sort of test rom on it?
OPEN_epad-eng 3.2.1 HTK7 OPEN_epad-8.8.0.119.1-20111222 test-keys
has a number of test tools installed, and rooted, but can't do update firmware, as it doesn't find any firmware, i'm assuming because it's OPEN_epad rather than WW_epad
are my only options now to either send it back yet again, or use the unlock tool to flash a rom on it?
as much as i want to be able to flash roms, at this stage i'm unwilling to compromise my warranty until it's 100% working and doesn't need to be sent back again!
(also happy to run any tests or copy any files if anyone is interested in anything from the test rom)
Click to expand...
Click to collapse
Maybe this thread is of help:
http://forum.xda-developers.com/showthread.php?t=1492887
But it's also not without risks (as mentioned in that thread, updating with custom roms can screw up your device and I have no idea if such a testrom can be updated) so yeah... Seems like sending it back is the only other option (unlocking would be the other, but not an option for you in this case).
FARQ said:
i've had my prime for a couple of months now, although really i've only personally had it for a number of weeks, as it's been returned twice for repair... for some stupid reason they won't replace units here in Australia, only repair (even though mine was cactus out of the box and therefore clearly DOA!)
so i've been lucky enough to have working wifi, no crashes/reboots, etc... but had a dead pixel (first time sent back) and issues with the keyboard/dock not working (second time sent back)
just received it back after they fixed the keyboard/dock (and left some hefty scratches on the tablet and dock, not impressed at all!), and from what i can gather it seems they've left some sort of test rom on it?
OPEN_epad-eng 3.2.1 HTK7 OPEN_epad-8.8.0.119.1-20111222 test-keys
has a number of test tools installed, and rooted, but can't do update firmware, as it doesn't find any firmware, i'm assuming because it's OPEN_epad rather than WW_epad
are my only options now to either send it back yet again, or use the unlock tool to flash a rom on it?
as much as i want to be able to flash roms, at this stage i'm unwilling to compromise my warranty until it's 100% working and doesn't need to be sent back again!
(also happy to run any tests or copy any files if anyone is interested in anything from the test rom)
Click to expand...
Click to collapse
Hi,
Tell them they're dreaming! If the product is faulty etc, you can ask for a refund in Australia, and they must, by law, comply. Give them a taste of this (see below) and they'll get real nervous real fast.
(extracted from ACC web site).
When can you use your rights to repair, replace refund?
Since 1 January 2011, you have the right to ask for a repair, replacement or refund if goods and services you buy are not right.
Goods
You have these rights if goods you buy are:
faulty
unsafe
look unacceptable, and
do not do what they are supposed to do.
In each case this is according to what someone would normally expect for the type and cost of the particular goods.
You also have these rights if goods do not:
fit the purpose
match the description provided
match the sample or demonstration model provided
have the extra qualities or performance that the seller promised before the sale
Oh, I should have noted that a mandatory refund is for a major problem, which I assumed from the description, you had. In addition, if GPS was part of the spec when you bought the product, I imagine you have them on 2 counts:
What is a major problem?
An issue that would have stopped a reasonable person from buying the product or service if they’d known about it.
A product that:
is unsafe
is significantly different from the sample or description
doesn’t do what the business said it would, or what you asked for and can’t be easily fixed.
A service that:
is substantially unfit for its common purpose and can’t be easily fixed within a reasonable time
does not meet the specific purpose you asked for and cannot be easily rectified within a reasonable time
creates an unsafe situation.
FARQ said:
i've had my prime for a couple of months now, although really i've only personally had it for a number of weeks, as it's been returned twice for repair... for some stupid reason they won't replace units here in Australia, only repair (even though mine was cactus out of the box and therefore clearly DOA!)
so i've been lucky enough to have working wifi, no crashes/reboots, etc... but had a dead pixel (first time sent back) and issues with the keyboard/dock not working (second time sent back)
just received it back after they fixed the keyboard/dock (and left some hefty scratches on the tablet and dock, not impressed at all!), and from what i can gather it seems they've left some sort of test rom on it?
OPEN_epad-eng 3.2.1 HTK7 OPEN_epad-8.8.0.119.1-20111222 test-keys
has a number of test tools installed, and rooted, but can't do update firmware, as it doesn't find any firmware, i'm assuming because it's OPEN_epad rather than WW_epad
are my only options now to either send it back yet again, or use the unlock tool to flash a rom on it?
as much as i want to be able to flash roms, at this stage i'm unwilling to compromise my warranty until it's 100% working and doesn't need to be sent back again!
(also happy to run any tests or copy any files if anyone is interested in anything from the test rom)
Click to expand...
Click to collapse
Before you do anything, copy all the test tools and upload them here please. Simply browse to /data/app and /system/app and copy all the apps sd card (storage), then transfer to pc, zip and upload somewhere. Maybe that cpu monitor app is installed. Also, it might be worth speeking to someone like Diamondback to see if he would find system dump useful, might help with rooting or something else in the future.
Sent from my HTC Sensation Z710e using xda premium
You definately ought to do a system dump!
Here's a (very short) description on how to do that : http://forum.xda-developers.com/showpost.php?p=21833242&postcount=5
cheers for the bits of advice
Asus support here in .AU has been nothing short of utterly pathetic, very slow and difficult to deal with, no attention to detail (who the f*ck doesn't take care of other peoples property and scratches the hell out of it?!)... aware of my rights with ACCC, and if it comes to it i'll play that card, but don't have the time/energy at the moment for a **** fight with Asus... don't want a refund, just a proper non-scratched working unit, and i'll be on my merry way
pulling /system now, there's nothing in /data/app... anyone got some decent speed space somewhere to upload?
was wondering how they would have gotten this image on the device, i'm assuming they don't unlock it, and just have some way of flashing whatever the hell they like
but is there any easy way to check and see if the bootloader is still locked ?
it's going straight back in the morning, i've demanded a brand new replacement and want it in time for easter long w/end, so if there's anything else anyone wants off it lemme know before then!
FARQ said:
cheers for the bits of advice
pulling /system now, there's nothing in /data/app... anyone got some decent speed space somewhere to upload?
was wondering how they would have gotten this image on the device, i'm assuming they don't unlock it, and just have some way of flashing whatever the hell they like
but is there any easy way to check and see if the bootloader is still locked ?
Click to expand...
Click to collapse
Dropbox with the initial 2gb should be enough to store a system dump. (Just PM someone to mirror it otherwise the account will get locked if you post if publicly)
The service centres would have tools to flash it or a firmware image that is properly signed. (nvflash anyone?)
Bootloader locked? I think theres some fastboot command to verify if secure boot is on or off.
But yes, please do give us a dump of that.
FARQ said:
cheers for the bits of advice
Asus support here in .AU has been nothing short of utterly pathetic, very slow and difficult to deal with, no attention to detail (who the f*ck doesn't take care of other peoples property and scratches the hell out of it?!)... aware of my rights with ACCC, and if it comes to it i'll play that card, but don't have the time/energy at the moment for a **** fight with Asus... don't want a refund, just a proper non-scratched working unit, and i'll be on my merry way
pulling /system now, there's nothing in /data/app... anyone got some decent speed space somewhere to upload?
was wondering how they would have gotten this image on the device, i'm assuming they don't unlock it, and just have some way of flashing whatever the hell they like
but is there any easy way to check and see if the bootloader is still locked ?
it's going straight back in the morning, i've demanded a brand new replacement and want it in time for easter long w/end, so if there's anything else anyone wants off it lemme know before then!
Click to expand...
Click to collapse
Asus will have the AES encription key so will have unlock and relocked it more than likely.. well they might have not remembered to re-lock if they left the test software on it
Hawke84 said:
Asus will have the AES encription key so will have unlock and relocked it more than likely.. well they might have not remembered to re-lock if they left the test software on it
Click to expand...
Click to collapse
Unlikely. Most probably repair centrea just have properly signed diagnostical build, which HQ supplies. Way easier than to unlock and relock every tfp they get.
Sent from my HTC Sensation Z710e using xda premium
lol first thing I thought when I saw this thread was.. someone is going to ask for the files!
FARQ said:
if there's anything else anyone wants off it lemme know before then!
Click to expand...
Click to collapse
I would try to get dumps of all mmcblk0 partitions. I can't remember the correct commands off the top of my head, but I'm sure someone could point you in the right direction.
I'm sure all the devs here would appreciate it if you were able to do this.
EDIT: IF YOU READ THIS, GO TO #asus-transformer on freenode irc.
PEOPLE WILL GUIDE YOU THROUGH GETTING AS MUCH OF THE INTERESTING GOODIES FROM THAT TABLET AS POSSIBLE.
Yeah it would be great if you can get everything off that tablet and mirrored to the devs and such, it would be such great benefit if we could get apktool to work with Asus's system files.
hmm this software might have some juicy stuff for the devs to play with
i've pulled /system
if anyone wants anything further from it, please let me know with exact instructions in the next half hour before i head in to work and drop it off on my way in... don't have time to jump on irc or anything of the sort sorry
FYI i did a fastboot devices, and nothing came up, so i assume it's still locked
Could you also grab a dump of the first 60MB of the emmc please?
adb shell dd if=/dev/block/mmcblk0 of=/sdcard/emmc.dump bs=1024 count=61440
adb pull /sdcard/emmc.dump
Oh and can you pull /data/app if you haven't already?
Cheers.
done... anything else ?
edit: there's nothing in /data/app only /system/app
FARQ said:
done... anything else ?
edit: there's nothing in /data/app only /system/app
Click to expand...
Click to collapse
Ah ok, I'm good thanks. Don't want you to be late for work.
all good, i've got half hour up me sleeve, so happy to dump anything else if anyone wants
dump all the secrets to prime and tegra3...lol.
FARQ said:
all good, i've got half hour up me sleeve, so happy to dump anything else if anyone wants
Click to expand...
Click to collapse
You should be able to flash a newer firmware version using the rescue mode of the tablet. No bootloader or root required, and from what I can tell it's without any risk...
Check the link in my signature if interested!
just come back from a trip to HK.
recently having loads of problems with the browser, then i saw one of the threads here this morning about just doing a factory reset and it should fix it.
On a whim, i decided that's what I'll do. Completely forgetting that I had photos on my prime from my trip that I want/need.
Stupidly, I didn't make my prime auto sync to g+ drop box and such (no idea why because my Phone does)
Anyway, so i have about 150 photos I need.
My asus is not back to factory settings. I've done as little as possible to it..ie prevented it downloading anything new.
What is the best way to try and recover my files from before reformatting it.
I don't really want to root (there's no real point) but I will if I can unroot and go back to stock.
please guys...advice greatly needed
Not sure this will help but thought I would pass it along. It does require root and if you are on .21 you are out of luck. Just passing this a long.
https://play.google.com/store/apps/details?id=fahrbot.apps.undelete
fasthair
fasthair said:
Not sure this will help but thought I would pass it along. It does require root and if you are on .21 you are out of luck. Just passing this a long.
https://play.google.com/store/apps/details?id=fahrbot.apps.undelete
fasthair
Click to expand...
Click to collapse
I'm on .21
is this a new problem? Having just come back, I'm totally out of sync with news about the prime and haven't been here for quite some time.
Yes .21 broke all known root methods as of right now. The only option is to unlock and install a rom that is already rooted. I'm sure this would further make things worse in you case. Good luck.
fasthair
So there's no way to do it and I might as well just forget all those photos i took in Hong Kong and start reinstalling everything.....
That's so annoying...especially since only last night i was thinking to myself to back up all my photos online or at least upload to FB or G+
As soon as i clicked ''accept'' to factory reset, i realised...i physically felt sick. I knew switching it off would do far more harm than good so i just had to sit there and watch it.
Where these pictures on an external SD card? If so pop it in a PC and use some recovery software on the PC. Otherwise I think you are SOL sadly.
fasthair
Ive see a lot of threads about Prime's screen tearing and stuff but nothing like what is happiening with mine...
I've got this the first time a few months ago, and usually a reboot, or a long time without using it, or even a factory reset would make it go back... I wasnt getting it for a while, but now... no reboot is working...
want to know if anyone got anything like this, and if its really hardware and i will have to take it to ASUS...
Taking to ASUS is not really an option right now cuz I am not in the country I bought it right now and will take more two weeks to go back there...
Is there any way to flash a firmware through adb? would love if someone could walk me through it... thats the only hope I have right now.... unless someone have a better idea...
I am still hoping this is software... maybe a variant of what many people has been getting... since as far as I remember this started happen after ICS update
Thanks guys
It's dead Jim. RMA it. Looks like a loose connection.
leppie said:
It's dead Jim. RMA it. Looks like a loose connection.
Click to expand...
Click to collapse
Maybe, but only if it is a cable I couldn't check.... I just opened it, checked the cables and still same ****....
I had the same issue. I dropped my prime and then this happened. I had to RMA it.
have you tried reboot it using the pin hole by the micro sd card?
Guys i just want to report I had to RMA it. About 3 weeks after i gt it back perfectly working. They replaced the lcd pannel. But the most interesting is the device has an unlocked bootloader. Nevertheless it was taken care of under the warranty! Amazing that Asus is honoring unlocked devices' warranties for problems unrelated to it. Great job Asus!
4/18/2013
After months of waiting, my tablet is FINALLY UNLOCKED! If you are in the US, see this post. Thanks you Tien (Asus_USA)!
Update 9/2013:
AlphaDog_NL said:
It's back.
It works
Sooooooo people, contact ASUS Support about your device tracker not working! They will give you support on that, and because it has the same problem causing it, it will fix the unlock issue!
Click to expand...
Click to collapse
Hi all, I decided to finally take the dive a couple days ago to unlock my beloved prime and try out androwook and other custom roms that supposedly put stock to shame. However, I was unfortunately confronted by a crude and nasty message along the lines of:
Code:
An unknown error occurs, which may be a network connection issue.
Please wait and try again later
As usual, I unrooted, rebooted, and tried again. No luck.
I disabled and uninstalled ATP Tweak (sio scheduler/systune), replaced my modified dock keyboard files (browser mod, switched alt/search buttons), and tried again. No luck.
Factory reset from the settings menu. No luck.
Placed the .28 US update on my SD card, rebooted, and re-flashed the update. No luck.
Where does that leave me now? Locked and feeling imprisoned. I'm wondering if it is worth it to downgrade and try unlocking. So far, I have only seen one person have any success with this. Due to the potential brick risk, I want to stay away from this unless I know it will work. I also know that Asus asked for the MAC address of a prime owner with this issue, but that didn't go anywhere.
This seems like it may be an issue that is experienced by anyone that RMA'ed their tablet for whatever reason. I, personally, sent mine in for a green camera issue and mura, but do not think that they changed my motherboard.
I am also curious to see how many other people are having this issue. If it is sizable, I am willing to start a petition to Asus for them to support their unlock tool and fix this stupid error without an RMA. To that effect, please answer the poll above to let me gather some data on the unlock tool.
Thanks to everyone for your help and support that makes xda such an amazing community!
PS I don't want to see any "Asus sucks" posts. There are tons of other threads for that so please spare us
Additional info:
Have tried this on several different network connections.
Have not yet contacted Asus to see if they have my prime listed as "unlocked" already, but will do so sometime this week.
Logcat of running unlock tool results in this:
Code:
D/KeyBoxService(10158): === StatusCode: SC_UNAUTHORIZED!
D/KeyBoxService(10158): === OTA BEGIN
E/KeyBoxService(10158): === Connection to http://wvdrm.asus.com refused
D/KeyBoxService(10158): === Retry after 600 seconds.
D/KeyBoxService(10158): === OTA END
July 13th Update:
I have contacted Asus with this information. I learned something interesting. Asus has my tablet (s/n) listed as LOCKED. They also did not replace my mainboard when I RMA'ed the tablet. I also have not had the unknown serial number issue. Considering those were the 3 criteria a few of us had considered to be the reasons for not being able to unlock, I am now baffled.
I am going to continue communicating with Asus and hopefully push the matter a little bit more so that something happens. As I was told, "HQ is probably aware and working towards a fix". Let's hope that happens sooner rather than later.
September 5th update:
Seems that Asus HQ figured out a fix, but it requires an RMA. We'll find out soon if it actually works...
September 29th update:
Some of the members in this thread have sent their primes in for an RMA to fix the issue. The first prime back STILL has the problem. Asus HQ is looking into the matter...again...
Asus wants me to resend my tablet back to RMA to see if they can fix the problem. I'll see what they have to say, don't really want to RMA back. It's a software issue it seems to me, changing any hardware will just make it worse.
edit: Email was no help. Dumb. Stuck again! Yay
dude2k5 said:
Asus wants me to resend my tablet back to RMA to see if they can fix the problem. I'll see what they have to say, don't really want to RMA back. It's a software issue it seems to me, changing any hardware will just make it worse.
Click to expand...
Click to collapse
Agreed, this seems like a server/application issue that they can fix on their end hopefully!
I have this Problem ,too
Nothing help !
This is so frustrating ...
Asus Transformer Prime 32GB
0.28 Software and Root
nhshah7 said:
Agreed, this seems like a server/application issue that they can fix on their end hopefully!
Click to expand...
Click to collapse
I found a tool for downgrading that worked pretty well, and when combined with Sparkys tool that will root you so easily on .28, the process of downgrading might be worth a try once you've done everything else.
I'm anxious to hear if anyone who's never rooted and has a serial number has ever had this problem.
I thought my tablet hadn't been unlocked correctly because of some issues and some of the people helping me troubleshoot and figure out the prime when I first got it told me to try running the unlock tool again and said i should get a response, but I always got the same network error. However I bought my prime second hand and it had been rooted before. Finally ended up doing some manual tests with ADB to determine if my problem was unlock related and it wasn't.
I had just gotten the prime, and people said even being unlocked I still shouldn't have gotten that network error. I just gave up after that, and have always wondered if it was related to it being previously rooted.
I can't unlock my tablet. I just don't get any error message at all. But I am 100% sure it's not unlocked.
No Problems here
I have a rooted 0.28, I did not root until after I got the 0.28 update.
I just ran the unlock tool downloaded from this thread:
http://forum.xda-developers.com/showthread.php?t=1510737
I had to use the dropbox downlown because the one from ASUS would not work.
Unlocked, no issues. No factor reset necessary, no removing root. Now i'm completely unlocked and ruined my warranty just for you guys.
Now i'm going to go install a custom rom.
Later.
Unlocking by a dummy
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
whycali said:
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
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I thanked your post just because it made me laugh. :good:
ShyTownFantasy said:
I can't unlock my tablet. I just don't get any error message at all. But I am 100% sure it's not unlocked.
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have you tried getting a logcat of your prime while you're running the unlock tool? it's REALLY easy if you have adb setup. if not, you can do it from a terminal emulator app. PM me if you need more help.
Parastie said:
I have a rooted 0.28, I did not root until after I got the 0.28 update.
I just ran the unlock tool downloaded from this thread:
http://forum.xda-developers.com/showthread.php?t=1510737
I had to use the dropbox downlown because the one from ASUS would not work.
Unlocked, no issues. No factor reset necessary, no removing root. Now i'm completely unlocked and ruined my warranty just for you guys.
Now i'm going to go install a custom rom.
Later.
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I envy you! lol thanks and enjoy! did you ever send in your prime for RMA? I'm thinking that doing so screws us all over lol
whycali said:
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
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hahahahahaha i wish my problem were that simple
nhshah7 said:
I envy you! lol thanks and enjoy! did you ever send in your prime for RMA? I'm thinking that doing so screws us all over lol
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No, never had to RMA. My device is from the US and I'm in Poland so I'm not sure if an RMA would work anyway. I've had it for a month and besides the left screen tearing issue, it works great!
I'm going to install Wooki first and see how that goes. TWRP is already installed and backup has been created. I'll report back if this fixes things. I'm going to try without doing a full wipe (cache and dalvik only). I don't really want to re-install everything.
Parastie said:
No, never had to RMA. My device is from the US and I'm in Poland so I'm not sure if an RMA would work anyway. I've had it for a month and besides the left screen tearing issue, it works great!
I'm going to install Wooki first and see how that goes. TWRP is already installed and backup has been created. I'll report back if this fixes things. I'm going to try without doing a full wipe (cache and dalvik only). I don't really want to re-install everything.
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From past experience, you should always do a full wipe especially if you want your prime to be performing well. Do a titanium backup of all your apps (the pro version is WELL worth the money) and you'll be up and running with an hour exactly how you were before. Good luck!
nhshah7 said:
From past experience, you should always do a full wipe especially if you want your prime to be performing well. Do a titanium backup of all your apps (the pro version is WELL worth the money) and you'll be up and running with an hour exactly how you were before. Good luck!
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Yes, my experience with the HTC Desire tells me a full wipe is probably necessary, however I don't like titanium backup. It takes too long and it's easier just letting everything trickle in over the market. I've also found that, unless you're moving from 2.3 to 4.0.x clearing dalvik and cache usually works just as well. It's not like any rom formats the internal memory to use a different setup with better performance...though maybe that's not a bad idea.
BTW, when I said the one from ASUS wouldn't work, I meant it would not download. It just looping on my tablet to which browser it should use, and I eventually gave up and tried the other link.
Got my prime back from asus RMA no more chance to unlock. My prime was unlocked before send to RMA.
They changed the board or chip, when I did the RMA the .28 update JUST came out so I tried applying it before I sent it off. Worked, so it was updated. Then they sent it back after RMA and it was a March update, way back. Don't think they downgraded, but they did change something. Then no unlock at all (though I never tried beforehand, I imagine it would have worked)
Hi,
I don't have the same error message than you, it only say:
Failed to unlock the device, please try again later
I tried again later 3 times already. I have .28 and rooted, I just wonder if it fail because I am rooted or not.
Correct me if am wrong but ur device is locked and u trying to do a OTA Update right??
Sent from my Transformer Prime TF201 using xda app-developers app
allthatinny said:
Correct me if am wrong but ur device is locked and u trying to do a OTA Update right??
Sent from my Transformer Prime TF201 using xda app-developers app
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sorry, who are you asking?
bASKOU said:
Hi,
I don't have the same error message than you, it only say:
Failed to unlock the device, please try again later
I tried again later 3 times already. I have .28 and rooted, I just wonder if it fail because I am rooted or not.
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I had .28 rooted and was able to do the unlock no problem. I had to download the app from a dropbox account as I was unable to download from ASUS's website.
The issue seems to be related to RMAs. I bought mine 2nd hand from a guy who got it from his boss, so theres no way of knowing if it was ever returned. It doesnt seem to matter on which firmware you are or if you are rooted or not.... All we (probably) have in common is the RMA factor. At least thats progress!
On my Transformer Prime with ICS, here lately, when I want to drag an ICON from one screen to another, when I hold down to drag, everything will freeze and then it will say that Launcher has closed and it resets. I try it again, same thing. If I reboot (which it seems like it takes forever), it works for a while and then it'll come back.
Anyone else encounter this? (I did a search, didn't find it) If so, any fixes for it?
Thanks!
Brian
Do you use the stoch launcher?
Maybe you could try a reset (little hole near micro-sd slot).
Yes...I use the stock launcher. I last reset my device when I got it repaired from ASUS for "hot spots" (which have sadly redeveloped.)
I was hoping to avoid a reset...
No, it is just like a cold-boot. The last chance I know would be a factory reset.
I give up on ASUS
My screen cracked due to the keyboard dock. I called for an RMA. I sent the TF201 in using the RMA. I received an email after two weeks. They will not repair the device under warranty. It will cost over $260 to repair it. That isn't going to happen.
I will not buy another ASUS product unless this is repaired under warranty. I have moved on to a Galaxy Tab 2.
AWhistler said:
My screen cracked due to the keyboard dock. I called for an RMA. I sent the TF201 in using the RMA. I received an email after two weeks. They will not repair the device under warranty. It will cost over $260 to repair it. That isn't going to happen.
I will not buy another ASUS product unless this is repaired under warranty. I have moved on to a Galaxy Tab 2.
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I finally received my new, repaired, TF201 tablet from Asus! I sent it to them in August, and just received it. This is not the same device I sent to them. That one was sent to someone else! (Doh!) So I have another refurbished device. It seems to be working well, except the GPS started out working perfectly, but after updating to JellyBean, it has stopped working. sigh.
So, patience and perseverance has paid off for me. the design flaw was repaired at no cost to me. I'll still be using the keyboard dock, but I will be SOOOOO gentle with it, lest it freak out my screen again.