On my Transformer Prime with ICS, here lately, when I want to drag an ICON from one screen to another, when I hold down to drag, everything will freeze and then it will say that Launcher has closed and it resets. I try it again, same thing. If I reboot (which it seems like it takes forever), it works for a while and then it'll come back.
Anyone else encounter this? (I did a search, didn't find it) If so, any fixes for it?
Thanks!
Brian
Do you use the stoch launcher?
Maybe you could try a reset (little hole near micro-sd slot).
Yes...I use the stock launcher. I last reset my device when I got it repaired from ASUS for "hot spots" (which have sadly redeveloped.)
I was hoping to avoid a reset...
No, it is just like a cold-boot. The last chance I know would be a factory reset.
I give up on ASUS
My screen cracked due to the keyboard dock. I called for an RMA. I sent the TF201 in using the RMA. I received an email after two weeks. They will not repair the device under warranty. It will cost over $260 to repair it. That isn't going to happen.
I will not buy another ASUS product unless this is repaired under warranty. I have moved on to a Galaxy Tab 2.
AWhistler said:
My screen cracked due to the keyboard dock. I called for an RMA. I sent the TF201 in using the RMA. I received an email after two weeks. They will not repair the device under warranty. It will cost over $260 to repair it. That isn't going to happen.
I will not buy another ASUS product unless this is repaired under warranty. I have moved on to a Galaxy Tab 2.
Click to expand...
Click to collapse
I finally received my new, repaired, TF201 tablet from Asus! I sent it to them in August, and just received it. This is not the same device I sent to them. That one was sent to someone else! (Doh!) So I have another refurbished device. It seems to be working well, except the GPS started out working perfectly, but after updating to JellyBean, it has stopped working. sigh.
So, patience and perseverance has paid off for me. the design flaw was repaired at no cost to me. I'll still be using the keyboard dock, but I will be SOOOOO gentle with it, lest it freak out my screen again.
Related
What should I do to my rooted Prime before sending it in for RMA? Should I unroot via Vipermod and then factory reset or is there something else I need to do either before, during or after this process?
Thanks .
Moothead2 said:
What should I do to my rooted Prime before sending it in for RMA? Should I unroot via Vipermod and then factory reset or is there something else I need to do either before, during or after this process?
Thanks .
Click to expand...
Click to collapse
If all you did was root it and not unlock it then I would unroot, factory reset and then pack it up.
I am not sure if you can re-root it with .21 OTA. I am unlocked so I have not kept up with that aspect.
good luck!
If you used OTA Rootkeeper, make sure to delete the su backup before you unroot.
Thanks.
Ah balls, unrooted and factory reset before deleting backup! Ah well, I don't think I'll be sending it back just yet anyway (It's just a camera issue so nothing too major) so hopefully Vipermod can root .21 by the time I do send it back.
Moothead2 said:
Thanks.
Ah balls, unrooted and factory reset before deleting backup! Ah well, I don't think I'll be sending it back just yet anyway (It's just a camera issue so nothing too major) so hopefully Vipermod can root .21 by the time I do send it back.
Click to expand...
Click to collapse
i just sent mines back for the camera issue too -.- they received on the 12th according to fedex but on the website it says it was received today, but now it is in repairing. i forgot to delete the su backup too! -__-
kwazytazz said:
i just sent mines back for the camera issue too -.- they received on the 12th according to fedex but on the website it says it was received today, but now it is in repairing. i forgot to delete the su backup too! -__-
Click to expand...
Click to collapse
IDK, maybe count yourself lucky for leaving it....if they don't notice, at least you can recover your root when it gets back...
I scrubbed mine for my RMA, and now kinda wished I rolled the dice on them not noticing the SU backup....hate to unlock and lose warranty, but I probably will if we don't end up with a root soon.
Find someway to document your Prime's current condition so they don't blame you for anything that happens during shipping or in their facilities. Something like record your prime and the serial and then record some live television, etc.
antny01 said:
IDK, maybe count yourself lucky for leaving it....if they don't notice, at least you can recover your root when it gets back...
I scrubbed mine for my RMA, and now kinda wished I rolled the dice on them not noticing the SU backup....hate to unlock and lose warranty, but I probably will if we don't end up with a root soon.
Click to expand...
Click to collapse
don't think its worth unlocking and losing warranty on the prime... i got my prime in jan with a bc serial. the camera was working for fine 3 whole months.. then suddenly it stops working with the green/static screen...
ofcourse unless the devs come out with their own unlock that doesnt void whats left of my warranty ;D
PHOTOGRAPHS! Take PHOTOGRAPHS!
For my past two RMAs I have even included a few of the photos WITH the prime in the box. After photos, take a short video show casing the prime as you package it and put it in the box for shipping. Then tape the box closed IN the video and write the RMA number on the box. Be very verbose about what you're doing in the video. If they receive it CID you have PROOF that you shipped it in whatever condition it was when you had it. Anything past you is either their fault or the shippers.
For example, my first RMA was me shipping my Prime back for having small holes in the metal backing.
http://dl.dropbox.com/u/4784673/Pictures/Photos/Prime/Pitting 1.jpg - I included THIS picture in the box.
My second Prime arrived from the RMA facility NEW Still SEALED in Box. I received it with a NON-functioning backlight, but the screen still worked.
http://dl.dropbox.com/u/4784673/Pictures/Photos/Prime/DSCF2061-1.jpg - I included THIS picture in the box.
Definitely photo and/or video the prime and something like live news or something that can't be faked/replayed. This way whne they send you pics of "your customer induced damaged" prime and ask for $400 to repair a $500 product you have evidence. I did all of this and thank God didn't need it (But that is because I took the precautions)
I just sent my Prime into the Canadian facility in Ontario.
I backed up all my apps onto my SD card then removed the card. I deleted all apps, data, and caches for apps with personal data (just an extra cautionary step), then I did a wipe/factory reset. Then I took pictures of my Prime documenting condition, s/n sticker, and that it operates. Boxed it up and took more pictures of the packaging. Then sent it in.
One thing I'll say is the from the time I put the RMA request in to when I got the RMA number was 12 hours. ASUS responded very quickly. We'll see how long it takes to get a unit back once they receive it.
Ah yes, I shall definately be taking pictures of the unit with a daily paper next to it for example. I installed Rootkeeper and deleted the SU backup without root, whether it worked or not is unknown although I'm sure somebody can clear that up.
kwazytazz said:
don't think its worth unlocking and losing warranty on the prime... i got my prime in jan with a bc serial. the camera was working for fine 3 whole months.. then suddenly it stops working with the green/static screen...
ofcourse unless the devs come out with their own unlock that doesnt void whats left of my warranty ;D
Click to expand...
Click to collapse
Agreed, but after the two all expense paid trips my tablet has taken back to TX, it will have to completely crap out before I set it back to those hacks again. Each trip they fix something and break something else.....sorry wrong thread to rant about poor RMA service....
Those recommending photos are spot on. I would even suggest detailed photos of the aluminum finish (mine returned with significant surface rubs--obviously when they were applying pressure to remove the front glass).
I really think that after I register for the gps addon toy on Monday, I toss Asus the one finger solute and unlock. I haven't owned an android device for more then a week without placing a custom rom on it, so the four months I have had this one is some kind of record.
Hey guys just wanted to share with you my RMA expierence with my transformer prime that I bricked (I take full responsibility for bricking it) by flashing a stock rom to it through clockwork recovery. So with no hope of an unbricking I decided to send it in just for the heck of it.I sent it in with my charger and my SD card which was an accident. I wasnt expecting anything great.
So I sent it in and was anticipating an email about how much it would be to repair the thing. After about a week I got an email however it was an email with the shipping info and it said it was shipped out. The following weekend after that I received my prime with minor scratches and there is a chip in the backing where it wraps around the screen. It really isnt bad though. I pressed the power button thinking maybe they sent me back my original prime without them attempting to fix it. Sure enough it turned on and booted into ICS. At this point I was almost positive that they didnt even mess with my prime to see what was wrong with it. However on the letter they sent back with the prime it says under the user problem column "Cust states after firmware update the tablet is not loading pass the asus splash screen. OS PW: N/A Recovery OS:Y" I was incredibly happy and used the prime until it was dead.
This is where the bad starts to happen I went into the box to snag my charger and realized it came back with no charger. So I called Asus back up and asked them if they could send me out a charger. The assosciate said that a supervisor would get back to me withing a few days. A week passed by and nothing happened no email or call. So I called back and a different lady pulled up the repair ID and said a request was just sent to the rapair department today. This request only requests for an answer to see if they sent me back a charger. If the repair department says they sent me one I will have to buy a charger sadly. Im still waiting to hear back to them and its been around 3 days. Hopefully they will get back to me.
Other then the charger issue I was really satisfied in the repair status though. I cant wait to get my prime up and running again!
mj23kb24 said:
Hey guys just wanted to share with you my RMA expierence with my transformer prime that I bricked (I take full responsibility for bricking it) by flashing a stock rom to it through clockwork recovery. So with no hope of an unbricking I decided to send it in just for the heck of it.I sent it in with my charger and my SD card which was an accident. I wasnt expecting anything great.
So I sent it in and was anticipating an email about how much it would be to repair the thing. After about a week I got an email however it was an email with the shipping info and it said it was shipped out. The following weekend after that I received my prime with minor scratches and there is a chip in the backing where it wraps around the screen. It really isnt bad though. I pressed the power button thinking maybe they sent me back my original prime without them attempting to fix it. Sure enough it turned on and booted into ICS. At this point I was almost positive that they didnt even mess with my prime to see what was wrong with it. However on the letter they sent back with the prime it says under the user problem column "Cust states after firmware update the tablet is not loading pass the asus splash screen. OS PW: N/A Recovery OS:Y" I was incredibly happy and used the prime until it was dead.
This is where the bad starts to happen I went into the box to snag my charger and realized it came back with no charger. So I called Asus back up and asked them if they could send me out a charger. The assosciate said that a supervisor would get back to me withing a few days. A week passed by and nothing happened no email or call. So I called back and a different lady pulled up the repair ID and said a request was just sent to the rapair department today. This request only requests for an answer to see if they sent me back a charger. If the repair department says they sent me one I will have to buy a charger sadly. Im still waiting to hear back to them and its been around 3 days. Hopefully they will get back to me.
Other then the charger issue I was really satisfied in the repair status though. I cant wait to get my prime up and running again!
Click to expand...
Click to collapse
What?? So you're saying YOU bricked your Prime, by flashing something you shouldn't have.
You were obviously rooted/unlocked, and installed a custom recovery...which means you knew **** could happen. So you bricked it, ASUS fixed it for you under warranty, NO CHARGE, and your jocking them because they forgot to send you your charger back?! Like they owe it to you? Go order one for the $30 or however much it costs....SINCE YOU JUST SAVED $400-$500
I mean I'm glad you got your baby back...that's some crazy good luck.
But there are many Prime owners who have problems with their Primes, that they themselves did not cause, and ASUS will NOT fix it for them.
Bottom line...be grateful you got what you got, and forget about the charger, buy another.
jaycustom said:
What?? So you're saying YOU bricked your Prime, by flashing something you shouldn't have.
You were obviously rooted/unlocked, and installed a custom recovery...which means you knew **** could happen. So you bricked it, ASUS fixed it for you under warranty, NO CHARGE, and your jocking them because they forgot to send you your charger back?! Like they owe it to you? Go order one for the $30 or however much it costs....SINCE YOU JUST SAVED $400-$500
I mean I'm glad you got your baby back...that's some crazy good luck.
But there are many Prime owners who have problems with their Primes, that they themselves did not cause, and ASUS will NOT fix it for them.
Bottom line...be grateful you got what you got, and forget about the charger, buy another.
Click to expand...
Click to collapse
The OP said he was grateful...
Why bash him?
Show some luv. The guys lost his charger...
Also a system restore from asus out of warrenty doesn't set you back that much..
Even if you bricked it, breaking the glass, is costly..
But I would buy a charger even is its going to be a spare. I leave myne at work and have a spare at home. And I would still buy one more if I can.. not that my prime has bad battery life, I just like the idea that I dont have to worry about charging the thing..
jaycustom said:
What?? So you're saying YOU bricked your Prime, by flashing something you shouldn't have.
You were obviously rooted/unlocked, and installed a custom recovery...which means you knew **** could happen. So you bricked it, ASUS fixed it for you under warranty, NO CHARGE, and your jocking them because they forgot to send you your charger back?! Like they owe it to you? Go order one for the $30 or however much it costs....SINCE YOU JUST SAVED $400-$500
I mean I'm glad you got your baby back...that's some crazy good luck.
But there are many Prime owners who have problems with their Primes, that they themselves did not cause, and ASUS will NOT fix it for them.
Bottom line...be grateful you got what you got, and forget about the charger, buy another.
Click to expand...
Click to collapse
I realized that I did all that stuff to it and admitted to it in my original post. I'm thankful that I got my prime back just thought it would be helpful to some people on here to know about my expierence. Thank you other for being nice and understanding in my position as I'm not ungrateful at all.
The charger was his property and they should have sent it back to him. To me this is totally independent of whether they chose to fix his prime under warranty. However, this is why they usually tell you not to send in anything more than the device itself because they don't want to be responsible for the extras and how would they know if someone is being dishonest to try and get a free charger or accessory from them. Should be safe to assume a repair center would have the appropriate chargers, cables etc. I have an extra charger myself, at the time asus store was out and I found one on ebay for about $22 I think - shouldn't keep food off your table. Hope you get it back, cross your fingers but don't hold your breath!
Sent from my Transformer Prime TF201 using Tapatalk
I'm pretty sure it says in the RMA documentation not to send a charger or the original packaging with it.
I had my hard bricked prime fixed for free too,Asus changed the motherboard
I did the same op did and I'm thankful too,my prime returned with the bootloader locked and the serial number is unknow
Hold on you guys are saying you unlocked your boot loader, bricked it, RMA and it was fixed for free?
ThatFool said:
Hold on you guys are saying you unlocked your boot loader, bricked it, RMA and it was fixed for free?
Click to expand...
Click to collapse
Yes that's right
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So their unlocker tool not only isn't working for a lot of people, it's not quite working for ASUS either? I guess I shouldn't be surprised with how fragmented and unorganized this company seems.
Did you guys just get lucky?
ThatFool said:
Did you guys just get lucky?
Click to expand...
Click to collapse
I'm not sure who payed for the service,PC Depot or Asus??I can't speak japanese very well but the guy from Pc Depot told me that Asus had changed my motherboard for a new one;just it,I pick up my prime and went to my home very happy and the guy said "thank you very much" in japanese
I think was " lucky" ...
The fact that they *forgot to return him his charger* does make them extremely sloppy.
The fact that they can not seem to contact their own labs does speak volumes of the quality of service some of these labs provide.
So, yeah, lay off the guy, he wasn't complaining, he was just reporting his experience.
I just picked up an extra charger from Office Depot you can use the site to see if theres one near you in stock might be better than having to go thru Asus was easier for me anyway and yes that one is compatible with tf101, 201 and 300 you can look on the Asus site yourself
Hey guys just wanted to report back that I did indeed get a charger from them back it took around 2 weeks but I have a charger and working prime. Couldnt be happier!
I hard bricked mine
i hard bricked my rooted unlocked prime and they fixed it for free. but now when i try to unlock it I get a error message.
what was the reasoning for the RMA when you sent it in?
Well I just got back my ATP and it is locked and working again! Quick turnaround too...got it back in 10 days! So glad it worked.
mj23kb24 said:
Hey guys just wanted to share with you my RMA expierence with my transformer prime that I bricked (I take full responsibility for bricking it) by flashing a stock rom to it through clockwork recovery. So with no hope of an unbricking I decided to send it in just for the heck of it.I sent it in with my charger and my SD card which was an accident. I wasnt expecting anything great.
So I sent it in and was anticipating an email about how much it would be to repair the thing. After about a week I got an email however it was an email with the shipping info and it said it was shipped out. The following weekend after that I received my prime with minor scratches and there is a chip in the backing where it wraps around the screen. It really isnt bad though. I pressed the power button thinking maybe they sent me back my original prime without them attempting to fix it. Sure enough it turned on and booted into ICS. At this point I was almost positive that they didnt even mess with my prime to see what was wrong with it. However on the letter they sent back with the prime it says under the user problem column "Cust states after firmware update the tablet is not loading pass the asus splash screen. OS PW: N/A Recovery OS:Y" I was incredibly happy and used the prime until it was dead.
This is where the bad starts to happen I went into the box to snag my charger and realized it came back with no charger. So I called Asus back up and asked them if they could send me out a charger. The assosciate said that a supervisor would get back to me withing a few days. A week passed by and nothing happened no email or call. So I called back and a different lady pulled up the repair ID and said a request was just sent to the rapair department today. This request only requests for an answer to see if they sent me back a charger. If the repair department says they sent me one I will have to buy a charger sadly. Im still waiting to hear back to them and its been around 3 days. Hopefully they will get back to me.
Other then the charger issue I was really satisfied in the repair status though. I cant wait to get my prime up and running again!
Click to expand...
Click to collapse
how did you request for rma? and where are you coming from?
I sent my Galaxy Note into Samsung to get the screen repaired.
When I sent it off, I realized that I forgot to reset the flash counter.
I was scared ****less.
Anyway, they repaired it and it is about to be sent back to me.
I just thought I would let everyone know that there is nothing to worry about.
sealcouch said:
I sent my Galaxy Note into Samsung to get the screen repaired.
When I sent it off, I realized that I forgot to reset the flash counter.
I was scared ****less.
Anyway, they repaired it and it is about to be sent back to me.
I just thought I would let everyone know that there is nothing to worry about.
Click to expand...
Click to collapse
I think you just got lucky bud and I would not encourage anyone else to do the same thing. Just because they agreed to fix your phone doesn't mean that everyone else will be as fortunate. Samsung and your phone carrier clearly stated that if you do flash a non OEM ROM you will be voiding your warranty.
Also, lets wait till you get your phone back before you consider this a success.
deeken said:
I think you just got lucky bud and I would not encourage anyone else to do the same thing. Just because they agreed to fix your phone doesn't mean that everyone else will be as fortunate. Samsung and your phone carrier clearly stated that if you do flash a non OEM ROM you will be voiding your warranty.
Also, lets wait till you get your phone back before you consider this a success.
Click to expand...
Click to collapse
Yeah. I wouldn't recommend it. I feel like if I sent my phone in for some sort of software issue I would be out of luck.
I will update this thread when I actually get the phone back.
it might depend on the repair in question. A screen replacement is just hardware so they may not mind the software being a custom ROM. I sent in a GT 10.1 with AOKP installed to fix a screen issue. I'm sure they noticed the angry rainbow unicorn when they booted it up. They fixed it no problem though annoyingly, they actually WIPED my entire device, sdcard and everything back to stock. On the GT 10.1 boards, no one has had that happen except me.
I have to send my note in for a repair on my SD card slot, which keeps popping out the microsd. My phone has a custom rom and probably 3 on the flash counter. I was hoping they didn't care since it was a hardware issue. On a side note, it sucks that AT&T doesn't give out loaner phones while it's being fixed.
flintdragon said:
it might depend on the repair in question. A screen replacement is just hardware so they may not mind the software being a custom ROM. I sent in a GT 10.1 with AOKP installed to fix a screen issue. I'm sure they noticed the angry rainbow unicorn when they booted it up. They fixed it no problem though annoyingly, they actually WIPED my entire device, sdcard and everything back to stock. On the GT 10.1 boards, no one has had that happen except me.
Click to expand...
Click to collapse
Makes me wonder if they just gave you a different phone? Or you memorized the hardware numbers? I agree with you being a hardware issue, they are probably not going to care about the flash counter. If you sent them a boot looping device that had the flash counter up high, then i would suspect they might say something.
No real worries guys. I had to send my phone in to Sammy for a screen issue a couple days before braway released the counter reset. They repaired it with no issues, wiped the ROM and reset the counter for me lol. This was back in late March.
Edit- in my case, they gave me the same phone because the Bluetooth physical address was the same. They replaced the screen including the front glass, so I didn't get my screen protector back.
Im pretty sure the techs there get paid by the hour and Im also sure that they themselves(techs) flash custom software on their devices. If I worked in that dept, I would spend the extra time resetting your flash counters and reverting you to stock, only to make my day go by quicker... I wouldn't recommend betting the farm on that. IMHO
dcfella said:
I have to send my note in for a repair on my SD card slot, which keeps popping out the microsd. My phone has a custom rom and probably 3 on the flash counter. I was hoping they didn't care since it was a hardware issue. On a side note, it sucks that AT&T doesn't give out loaner phones while it's being fixed.
Click to expand...
Click to collapse
It depends on the store. I threw a fit, called customer service and they have me a credit for ****tiest prepaid phone they have. Least its mine now as a total emergency backup. I was not gonna be out of a phone for days.
Sent from my SAMSUNG-SGH-I717 using XDA
erick161 said:
It depends on the store. I threw a fit, called customer service and they have me a credit for ****tiest prepaid phone they have. Least its mine now as a total emergency backup. I was not gonna be out of a phone for days.
Sent from my SAMSUNG-SGH-I717 using XDA
Click to expand...
Click to collapse
I sent it off Monday and I already have the tracking number for the return shipping. In any case, I am using my old iPhone 3g until I get my phone back. It's always good to have a spare.
So people wouldn't recommend it, but who here has actually been denied service with an upped counter?
Traditionally, going all the way back to my Nexus One, the phone manufacturers don't care about root/s-off/flash counter if it's a clear hardware issue. If your button stops working or your screen doesn't respond anymore or your phone doesn't charge, they generally fix it.
sealcouch said:
I sent it off Monday and I already have the tracking number for the return shipping. In any case, I am using my old iPhone 3g until I get my phone back. It's always good to have a spare.
Click to expand...
Click to collapse
Of course its best to have a backup, but at the time I didn't. I didn't expect a loaner, but when the CSR on the phone said I'd get one...then the store says no...well, we have problems.
Sent from my SAMSUNG-SGH-I717 using XDA
Ive see a lot of threads about Prime's screen tearing and stuff but nothing like what is happiening with mine...
I've got this the first time a few months ago, and usually a reboot, or a long time without using it, or even a factory reset would make it go back... I wasnt getting it for a while, but now... no reboot is working...
want to know if anyone got anything like this, and if its really hardware and i will have to take it to ASUS...
Taking to ASUS is not really an option right now cuz I am not in the country I bought it right now and will take more two weeks to go back there...
Is there any way to flash a firmware through adb? would love if someone could walk me through it... thats the only hope I have right now.... unless someone have a better idea...
I am still hoping this is software... maybe a variant of what many people has been getting... since as far as I remember this started happen after ICS update
Thanks guys
It's dead Jim. RMA it. Looks like a loose connection.
leppie said:
It's dead Jim. RMA it. Looks like a loose connection.
Click to expand...
Click to collapse
Maybe, but only if it is a cable I couldn't check.... I just opened it, checked the cables and still same ****....
I had the same issue. I dropped my prime and then this happened. I had to RMA it.
have you tried reboot it using the pin hole by the micro sd card?
Guys i just want to report I had to RMA it. About 3 weeks after i gt it back perfectly working. They replaced the lcd pannel. But the most interesting is the device has an unlocked bootloader. Nevertheless it was taken care of under the warranty! Amazing that Asus is honoring unlocked devices' warranties for problems unrelated to it. Great job Asus!
Hello guys,
I have (had) a transformer prime with stock android 4.1.
I tried to flash my Prime with Goomanager and TWRP.
I found out that I had to install twrp manually to do this. (it was disabled by goomanager for the prime)
So I rooted my tablet with motor chopper, unlocked my bootloader with the asus apk and followed these instructions http://www.youtube.com/watch?v=0-KLPDu2sos
They looked pretty straight forward, so I thought I'd give it a try.
I downloaded the file and relocated it to /twrp.blob and typed "reboot".
After rebooting I used goomanagers "Restore Recovery" button and after that it wouldn't boot.
It always freezes at the boot screen. (the one with the asus Logo in the center and Nvidia logo in the right bottom corner)
It also says "The device is unlocked." in the left upper corner.
I didn't know that I would need ADB (i didn't even know at that time, what that was) or fastboot on my laptop. Maybe this is my problem.
I tried the follwing things:
- press power and lower volume:
the tablets just turns off and on to this same splash screen
- I thought about trying option 1 from here (http://forum.xda-developers.com/showthread.php?t=1514088), but I had to install adb and fastboot, but when I type "adb devices" in the console, it says "list of devices attached", but there aren't any.
(my tablet is connected and is turned on [at least to this splash screen])
I hope you guys can help me and I didn't brick my tablet completely.
thanks
Simon
Same exact thing happened to me. Tried to reboot into recovery and now I can't get past the splash screen. No option for fastboot and adb does not show my device. I had to send mine in to Asus and that was three weeks ago. They have informed me that there will be a charge (have not said how much yet) but other than that no response from them. The issue we are having is a hard brick and unless you backed your prime up with nvflash? tool before upgrading to Jeallybean there is no way to recover it.
Hi @slatonyam,
thank you very much for your answer.
Could you please be so kind to tell me what it cost to repair it, after you got it back?
I just want to make sure it is worth the trouble and money.
Isn't there another way by using a micro sd with a build or similar?
best regards
slatonyam said:
Same exact thing happened to me. Tried to reboot into recovery and now I can't get past the splash screen. No option for fastboot and adb does not show my device. I had to send mine in to Asus and that was three weeks ago. They have informed me that there will be a charge (have not said how much yet) but other than that no response from them. The issue we are having is a hard brick and unless you backed your prime up with nvflash? tool before upgrading to Jeallybean there is no way to recover it.
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Simon after three weeks of sitting on my tablet and numerous phone calls and emails from me, Asus finally got back to me with a quote. I believe the only reason they got back to me is because I told them to ship my tablet back to me and forget the repairs. This is the quote they gave me:
$213 for the motherboard
$65 for labor
I had already told them to ship my tablet back to me so I wasn't interested in getting it repaired and the cost is too much. I only paid $249 for the tablet through New Egg. So I think I just might buy a motherboard off ebay and try to repair it myself, I figure I have nothing to lose.
SimonErich said:
Hi @slatonyam,
thank you very much for your answer.
Could you please be so kind to tell me what it cost to repair it, after you got it back?
I just want to make sure it is worth the trouble and money.
Isn't there another way by using a micro sd with a build or similar?
best regards
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Update after 3 days or so waiting for them to ship my tablet. I received a email Tuesday stating that they were finally shipping my tablet back. But under the serial number I noticed that the device they are sending begins with CA whereas the one I sent in begins with a C1. Maybe they replaced my tablet after all. Will let everyone know when I receive it Tuesday.
Hi @slatonyam
I did sent my Transformer to Asus exactly 7 days ago and just got it back.
(had to send it to Asus Czeck, because I live in Austria - but it was pretty fast)
it is working again (got the same device) and it seems like they repaired it on warranty, because they didn't sent me a payment information or anything.
just got a working device back today.
I'm happy and I wish you good luck with your device.
best regards
Thanks for your kind words but I received the tablet back today and it was not repaired. But so happy that you received a repair for yours. I guess I will just lean on my Nook HD+ for now until a solution is released.