Anyone notice the camera red ring bend out of place? Can I get a replacement back cover from sprint free?
Sent from my PG86100 using XDA
Push it in. It goes right in.
Smart person huh. It's bent, and crooked and detatching
Sent from my PG86100 using XDA
You should be able to if you have insurance on the phone.
Root-Hack_Mod*Always\
leo72793 said:
Anyone notice the camera red ring bend out of place? Can I get a replacement back cover from sprint free?
Sent from my PG86100 using XDA
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Call HTC. They will send you one for free. I have actually done this myself. Just tell them that it got bent while you were taking the battery cover off.
Sent from my Anthrax infected 3D!
If I've helped you in any way... hit the "Thanks" button.
I actually went to a sprint authorized dealer, and they don't have them on hand, but a dead touch screen phone was replaced today and they gave me the new back. just came out the box. i said id take the phone too xD
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So I woke up today to find that my camera lens had cracked yesterday while pocket carrying my phone...thanks HTC for crappy quality. Can not find a lens replacement for thunderbolt I can find some for EVO 4G anybody know if these are the same size or close enough. Had to use old vogue lens grinded down to cover camera it works but it sucks .
Sent from my ADR6400L using XDA App
Anybody know of an alternative to replace the glass cover on my camera. My fix works but the quality of my pictures is not great.
Sent from my ADR6400L using XDA App
I'd suggest just getting your Tbolt replaced from Verizon as this was not your fault.
I tried they told me I would have to file s claim.
Sent from my ADR6400L using XDA App
I've dropped mine a couple times, tossed it onto my desk, all sorts of fun caseless things...and yours just breaks while sitting in a cloth pocket?
Are you sure you're telling the whole story...?
Lol I had it in my pocket most of the day I'm not shure how it cracked. But I'm not worried about how, I want to fix it, any suggestions to how or where to get a lens .
Sent from my ADR6400L using XDA App
i think your picture says enough.
sorry i wish i could help with a solution there but its a hardware problem
Geez stereotyped by my picture now .... What has xda come to.
Sent from my ADR6400L using XDA App
ive never seen just a replacement lens. if verizon refuses to replace it, then try contacting HTC and see if they have a way of providing that part.
a cracked lens isnt a defect so any damage to it will be deemed 'your fault.' so verizon probably wont give you a new one :\ and if you dont have insurance then thats bad news. sorry dude
another option could be to take it to one of those ripoff-artist kiosks at the mall that replace cracked phone screens. their suppliers might have access to your part.
Thanks gohamstergo I have a call into a friend who works at a Verizon service center ( 300 miles away) to see if he can get me one from a damaged phone and also an xda member is checking his parts bin to see if something he has will work. Your pic proves don't judge a book by its cover.
Sent from my ADR6400L using XDA App
Call em and tell them that your charge ports broken and it won't charge. They will replace. Usually with no questions lol. Always works for me
THUNDERBOLT
Now that would be dishonest...but I think my friend at Verizon will be able to come thru with a lens he had two cracked screen tb at his service. Center today
Sent from my ADR6400L using XDA App
elliott35 said:
Call em and tell them that your charge ports broken and it won't charge. They will replace. Usually with no questions lol. Always works for me
THUNDERBOLT
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That will get you a $350 charge on your bill. New policy. And personally, I totally agree with it. If you send in a physically damaged phone the techs at the warehouse will take pictures as proof and send you a receipt for your new 'equipment charge'
Sent from my ThunderBolt using XDA Premium App
That's what I figured..any who he was able to pull the lens from a phone they got that couldn't be repaired so no worries.
Sent from my ADR6400L using XDA App
mcmillanje said:
That will get you a $350 charge on your bill. New policy. And personally, I totally agree with it. If you send in a physically damaged phone the techs at the warehouse will take pictures as proof and send you a receipt for your new 'equipment charge'
Sent from my ThunderBolt using XDA Premium App
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I guess verizon likes me then because I don't get charged... I have been a customer for 23 years and I have 5 lines an they have told me that I do get special treatment soo iduno
THUNDERBOLT
Lol I want special treatment too....
Sent from my ADR6400L using XDA App
Aghhh!!! Is anyone else having a hard time putting their back cover on perfectly? I've pressed down so hard on the area (mhl and above) and still won't budge! Any tips?
Sent from my PG86100 using XDA App
I have the opposite problem, I have a hard time getting the back cover off with fear of breaking it.
spencer88 said:
I have the opposite problem, I have a hard time getting the back cover off with fear of breaking it.
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ditto!
Sent from my PC36100 using XDA Premium App
i have hard time taking it off. but I see the Sprint rep do it so easily.
Sent from my PG86100 using Tapatalk
TweetyBear said:
i have hard time taking it off. but I see the Sprint rep do it so easily.
Sent from my PG86100 using Tapatalk
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Yea I thought for sure I would either snap it in half, or break the dog ears on it
Sent from my 3rd Dimension of Evolution
spencer88 said:
I have the opposite problem, I have a hard time getting the back cover off with fear of breaking it.
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Me too.
Sent From My HTC Evo 3D Using Tapatalk On The Now Network From Sprint!
mattfmartin said:
Yea I thought for sure I would either snap it in half, or break the dog ears on it
Sent from my 3rd Dimension of Evolution
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Same here. why couldnt they have the ones that slide off like the phones before. so much easier to take off.
Sent from my PG86100 using Tapatalk
I asked this same question few days ago also and the best tip I got was to start on the opposite side of the camera and peel it off..I now have replacement batteries to change every day and found out if you do it the way then just peel it open like a book ...you don't have to do it hard...it gets used to openning and comes right off. I really don't mind if the back falls off becuase I always have a case on it...hard it silicone and it hoods it in place. I still do this very carefully. I realize tho many will not like this...but I gotta work with what I have...don't like it....but till replacement backs come on the market...it will do.
Its like the area above the mhl has a gap no matter how hard I press it won't go down.
Sent from my PG86100 using XDA
*edit
Never mind. HTC being the kick-ass company they are is sending me a new back cover free of charge!
Mine also has a small gap just beside the headphone jack. It just doesn't line up very well right there.
spencer88 said:
I have the opposite problem, I have a hard time getting the back cover off with fear of breaking it.
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Click to collapse
+1, i thought it was going to snap in half!
life64x said:
I asked this same question few days ago also and the best tip I got was to start on the opposite side of the camera and peel it off..
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This method works great, thanks!
My accelerometer and proximity sensor are broken and im planning on sending the phone in since it is still under its one year warranty. However, a couple of days ago my nephew got a hold of it and dropped it from about two feet up on to some concrete
the crack is just at 5mm, and i really dont want to pay for a new phone if i send this one in, so i guess i am looking for some piece of mind. also, the back kickstand has normal wear-and-tear and nothing traumatic has happened. Should i be in the clear to send it in for a CLNR phone?
i have to post a couple more times to link to pictures, but what have you guys gotten away with damage wise when returning it?
hholland923 said:
My accelerometer and proximity sensor are broken and im planning on sending the phone in since it is still under its one year warranty. However, a couple of days ago my nephew got a hold of it and dropped it from about two feet up on to some concrete
the crack is just at 5mm, and i really dont want to pay for a new phone if i send this one in, so i guess i am looking for some piece of mind. also, the back kickstand has normal wear-and-tear and nothing traumatic has happened. Should i be in the clear to send it in for a CLNR phone?
i have to post a couple more times to link to pictures, but what have you guys gotten away with damage wise when returning it?
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Post a screenshot of your crack. When I sent mine in for a warranty replacement, there were a couple of scratches on the body of the phone.
They never said a word.
Sent from Synergized Thunderbolt via the XDA Premium App
www dot flickr dot com/photos/[email protected]/6030891216/
hholland923 said:
www dot flickr dot com/photos/[email protected]/6030891216/
just take out the spaces, put in the dots
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Wow. Your kickstand would be okay. That crack is pretty beastly. Idk. If it were me, I'd make a warranty claim or maybe try and plead your case BEFORE you send it back.
I know that's not the answer you want but its my opinion.
Sent from Synergized Thunderbolt via the XDA Premium App
okay, so here is why i start scheming.
would some touch up paint work?
Idk man. I mean from what I can tell that's pretty cracked. It'd be easier to make the insurance claim and tell them you lost it.
Sent from Synergized Thunderbolt via the XDA Premium App
alright, thanks so much for the input
hholland923 said:
alright, thanks so much for the input
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Click to collapse
No worries dude. Good luck with it.
Sent from Synergized Thunderbolt via the XDA Premium App
Called HTC then a few moments later, im getting a new battery cover =)
Do u have to send yours to them once u receive it
Sent from my HTC_Amaze_4G using XDA
fuego77 said:
Do u have to send yours to them once u receive it
Sent from my HTC_Amaze_4G using XDA
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I don't think so
Sent from my HTC_Amaze_4G using Tapatalk 2
fuego77 said:
Do u have to send yours to them once u receive it
Sent from my HTC_Amaze_4G using XDA
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I never had to, they just tell you to recycle it basically.
Sent from my HTC_Amaze_4G using xda premium
So u mean...I can have the white one, and the black one ??? :X
Sent from my HTC_Amaze_4G using XDA
xxquicksh0txx said:
I never had to, they just tell you to recycle it basically.
Sent from my HTC_Amaze_4G using xda premium
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yes thats correct.
yes
Already got mine. Lol. I'm not gonna lie, we abused this back in the Sensation.
P.S
You get 1 replacement per accessory.
Sent from my HTC_Amaze_4G
Did this today as well after I noticed mine had a stain or something on the beautiful white...
Can you just request any cover or do you need to tell them there's something wrong with it? Mine's a little dinged especially around the camera.
I called on Monday and got my battery cover on Thursday. She was very helpful and even gave me the white one knowing I already had the black one. She said, "sure, add a little color right!" Their service is quite good. I'll hold off on the charger cable and battery for a few months.
Hmm going to try and call today, I have white back cover but I want black also, do I call T-Mobile or HTC
Sent from my HTC_Amaze_4G using XDA
do they ask for the battery cover part number? reason i ask is because i have my phone in a trident case and its a [email protected] to put back on, so if i dont have to take off my case, im not going to
mrmako777 said:
do they ask for the battery cover part number? reason i ask is because i have my phone in a trident case and its a [email protected] to put back on, so if i dont have to take off my case, im not going to
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Click to collapse
They just need your imei number which you can get under settings > about phone.
sweet thanks for letting us know! i just called in to replace my back cover cause the volume rockers were getting damaged. should have a new one in the mail within next few days. the customer service was great as well, very surprised lol
yes waiting for mine
I got shipped the white one when I confirmed my phone came with the black one. They reshipped a black cover and I can still keep the first white one they sent. Now I have 3 all together. Yay
Sent from my HTC_Amaze_4G using XDA
ok i got my amaze on ebay how can i go about getting a back cover ? my power button has recently broke i still can use it when pushed extra hard but like to have a new one FREE thanks in advance
Jay_Rulen said:
ok i got my amaze on ebay how can i go about getting a back cover ? my power button has recently broke i still can use it when pushed extra hard but like to have a new one FREE thanks in advance
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I'm sure it still has warranty on it. May not be from your carrier but HTC covers it. So go ahead and call htc. Tell them your power button is not working properly or the case is making a creaking noise
Sent from my HTC_Amaze_4G
I got the one I ordered couple days ago, funny that she checked my serial, it checked out as white, I asked her to send me the black, she said she couldn't, she checked if she could twice, said she still can't, talked to her a bit more, guess I said something right because she confirmed with me that she'd be sending the white, opened up my mail, I got the black instead.
The other night I stupidly hit a can of coke over onto my rez. I soaked it in rice and everything is functioning except for the proximity sensor and a mark that was caused by the liquid. The mark is getting larger constantly and now has most of my screen taken over. The touch screen still functions there but the mark is a gigantic nuisance. I also checked behind the battery and there isn't a sticker to detect water. So if there is no definite indicator that it was liquid damage should I take my phone to verizon, should I just cut my losses and buy an off contract phone, or should I just suck it up and deal with it?
Sent from my HTC Rezound using Tapatalk 2
There is supposed to be one on the edge of the battery itself, one in one of the screwholes of the red chassis cover, and one on the internal board near the headphone jack.
Make your own risk assessment based on the location of the liquid relevant to those areas, and know that sugar still may leave a telling residue after drying.
If there is no sticker, I would assume they would immediately think you removed it, thereby voiding your warranty. If they catch it after you've sent it in, you're SOL.
Sent from my Raging Rezound
you can order a sticker to put on the phone look on amazon or ebay... I forgot what they are called
Use insurance if you got have it otherwise pony up the $$$.
There is a sticker on the battery and it has red x's all over it, that's it right?
Sent from my HTC Rezound using Tapatalk 2
heyis4horses said:
There is a sticker on the battery and it has red x's all over it, that's it right?
Sent from my HTC Rezound using Tapatalk 2
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Yep.
Hit asuron up and pay the 100 or buy a sticker.
Gs3
There is a sticker on the motherboard itself. I have seen numerous times taking my rez apart.
h4ckers said:
There is a sticker on the motherboard itself. I have seen numerous times taking my rez apart.
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You have to open the phone to see that and for this guy to check it he would void his warranty.
GrayTheWolf said:
You have to open the phone to see that and for this guy to check it he would void his warranty.
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I dropped my last rezound in the toilet.. it completely submerged and after grabbing it and trying to get the back cover off to pull the battery (with wet hands :/) as I'm sure you can imagine how long that took. After getting the battery out I let it sit in rice for 36hrs booted back up and had zero problems.. that being said when I returned my rezound for over heating issues over five months ago Verizon didn't/ still hasn't said anything about it. And i seriously doubt they'll pull part every rezound that got sent back. Especially of it boots up..
sent from my s-off reZound rockin' viperRez Rom on global ICS firmware
heyis4horses said:
The other night I stupidly hit a can of coke over onto my rez. I soaked it in rice and everything is functioning except for the proximity sensor and a mark that was caused by the liquid. The mark is getting larger constantly and now has most of my screen taken over. The touch screen still functions there but the mark is a gigantic nuisance. I also checked behind the battery and there isn't a sticker to detect water. So if there is no definite indicator that it was liquid damage should I take my phone to verizon, should I just cut my losses and buy an off contract phone, or should I just suck it up and deal with it?
Sent from my HTC Rezound using Tapatalk 2
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Click to collapse
I had something similar happen with a thunderbolt. I had a bottle of snapple break open in my backpack, and it just doused my phone. I let it dry out, and it booted, then immediately hard bricked. Never breathed life into it again. I used the asurian warranty because the stickers were clean and you couldn't see water damage under the screen.
Sent from my Rezound using xda app-developers app
I hear insurance fraud is cool. Thank you for driving up my premiums.
Sent from my SCH-I535 using xda premium
Slacker101 said:
I hear insurance fraud is cool. Thank you for driving up my premiums.
Sent from my SCH-I535 using xda premium
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So sick of ppl like you. No one talked about fraud. If you pay the full asurion warranty, it covers water damage.
@graythewolf. Start reading better. OP asked if there were other water stickers on the phone. That's what my post was about.
Sent from my Rezound using Tapatalk 2
h4ckers said:
@graythewolf. Start reading better. OP asked if there were other water stickers on the phone. That's what my post was about.
Sent from my Rezound using Tapatalk 2
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Take a chill pill.
GrayTheWolf said:
Take a chill pill.
Click to expand...
Click to collapse
Just read better...
h4ckers said:
So sick of ppl like you. No one talked about fraud. If you pay the full asurion warranty, it covers water damage.
@graythewolf. Start reading better. OP asked if there were other water stickers on the phone. That's what my post was about.
Sent from my Rezound using Tapatalk 2
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If he did and provided that he doesn't try and claim warranty which it seems like everyone enjoys going in situations like this where there is no proof. Although it's not exactly water damage as much as accidental but eh.
Sent from my SCH-I535 using xda premium