Warranty through AT&T - AT&T Samsung Galaxy Note I717

Are they super big sticklers? She asked me if the phone had scratches and such. And of course there some here and there. But I don't want to charged for the phone with out warning or reasoning. I've never had to do this. I did receive the new phone yesterday. And I haven't switched yet. I guess my question is, has anyone had problems doing warranty through AT&T?
Sent from my SAMSUNG-SGH-I717 using XDA

I've never had any problems with the warranty guys over at AT&T. I've exchanged many a device even ones I bought from Craigslist. Unless you dropped it in eater or set it on fire you should be good to go.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2

Thanks Rad
Sent from my SAMSUNG-SGH-I717 using XDA

I've had to do several warranty exchanges through AT&T, and haven't had a problem with minor cosmetic flaws. As long as it hasn't been smashed into a wall or has water damage, you should be fine.

Related

So close to giving up

This phone is awesome until i make or receive calls. I've tried numerous roms and modems that all result in the same result which is muffled voices that i often can't even understand. Seems that its when im talking to iphone users more than anything but its always there. My inspire was great with phone calls and really never had an issue understanding with any phone I've ever owned. Very frustrating and even happens on headset and Bluetooth devices. Any advice, anyone else experience this?
Sent from my SGH-I777 using xda premium
Are you using a case?
If so, try it with and without it.
Sent from my páhhōniē
It very well may be a hardware issue. It happened to me on my last SGH. When I got a new phone, I haven't experienced the issue.
Try getting a replacement with whoever you bought the phone from. I had my phone replaced via hardware warranty and not insurance, so I got it for free.
Sent from my SAMSUNG-SGH-I777 using xda premium
autonomous-inc said:
It very well may be a hardware issue. It happened to me on my last SGH. When I got a new phone, I haven't experienced the issue.
Try getting a replacement with whoever you bought the phone from. I had my phone replaced via hardware warranty and not insurance, so I got it for free.
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
That's probably what I'll try. I bought it over the phone with at&t so I'm sure they will want me to send it in since they aren't selling the sgsII over the counter here in austin (they are pushing the skyrocket). Sucks to be without a phone for a week or so!
mj0528 said:
That's probably what I'll try. I bought it over the phone with at&t so I'm sure they will want me to send it in since they aren't selling the sgsII over the counter here in austin (they are pushing the skyrocket). Sucks to be without a phone for a week or so!
Click to expand...
Click to collapse
You'll keep your current phone until they mail you the replacement. Then you'll pack your old phone into the box and ship it off. Make sure you've flashed back to stock and removed any trace of root because if you don't you'll lose warranty.
Sent from my SAMSUNG-SGH-I777 using xda premium
autonomous-inc said:
I had my phone replaced via hardware warranty and not insurance, so I got it for free.
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
It should be pretty easy to make a claim on faulty hardware when you do it online and send it in, I haven't had any issues with call quality or anything so I'd guess it's a hardware issue
also I've done this before, except I did it with insurance claim, and I'm pretty sure they sent it with like FedEx overnight shipping too so you wouldn't really be waiting either
Sent from my SAMSUNG-SGH-I777 using Tapatalk
Replacement on the way. Refurbished though which I guess should be fine if it works properly!
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mj0528 said:
Replacement on the way. Refurbished though which I guess should be fine if it works properly!
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Click to expand...
Click to collapse
Between my wife and I we got 3 refurbished captivates. They all looked brand new. I think att has them do a really good job of refurbing them.
Sent from my Galaxy S II (i777)
Had to get my original Captivate replaced. Wife still uses it, going strong with no problems.
I was told that a refurb may have new or refurbished internal parts, but an all new exterior case, screen, etc.
Right on!
Sent from my SAMSUNG-SGH-I777 using xda premium
creepyncrawly said:
Had to get my original Captivate replaced. Wife still uses it, going strong with no problems.
I was told that a refurb may have new or refurbished internal parts, but an all new exterior case, screen, etc.
Click to expand...
Click to collapse
Your guide back to factory was easy! Thanks for making it that way!
Sent from my SAMSUNG-SGH-I777 using xda premium
Please post on this thread how the new phone works. I'm kind of having the same exact problem and considering trading it in.
Have you tried hellraiser yet?
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buzzbox said:
Have you tried hellraiser yet?
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
Does a hellraised rom help this sort of thing?
Sent from my SAMSUNG-SGH-I777 using xda premium
I would rather have a refund than a phone someone already used and broke. I buy new, I expect new.
refurbs are often times just a new phone that they cannot sell as new because it was opened. No scratches or damages but its still new.
Refurbished phones right now are basically still new phones. Most of the refurbished phones were phones bought brand new and returned within the 30 day free-exchange period. Some people didnt like it and a lot of people returned it for the Skyrocket... so AT&T has to resell the phones as refurbished even though there was nothing wrong with it at all. So now is the time to buy a refurbished phone.
I got my Dad one last week and he got it on Thursday. Its completely brand new. Not a scratch or anything on it. He got it for $9.99 and its perfect.
of all the refurbs I ever received from AT&T, all of them looked new.
I was up to 4 Captivate refurbs last year and they all looked brand new.
Interesting, not having any call issues with my phone.

Got screwed on a Craigslist deal

Yesterday, I traded my wife's razr for a purple razr. It was a straight up trade on Craigslist. Seemed legit at the time. As soon as I drove away, I noticed the 4g kept dropping. I had to toggle airplane mode to get it to come back,... and then I just dropped signal again. It does it constantly. If I change it to 3g only, it works fine, it just doesn't like being on 4g at all. Anyways, I texted the guy back and of course he never replied.
So I went to Verizon yesterday, thinking that maybe the sim went bad when we swapped phones. A new sum didn't make a difference. Well, the girl in the store said it was a warranty issue and that she would send us a new one on Tuesday. I even told her it wasn't the original razr we bought. I told her of the trade. She still said it was a warranty issue. At first I thought it was cool... get a new phone out of it. However, now im wondering - if I do send this razr back, and the imei numbers don't match the original razr, then would I end up being charged for a whole new phone?
At this point on just thinking of sending the replacement back and just buying a new (used) phone.
Anyone have any idea how the warranty works? Is it just on the original phone purchased? What's my best way out of this mess?
Sent from my Galaxy Nexus using xda premium
Go to service center!
orrrrrr buy a new phone
Inviato dal mio GT-S5660 con XDA Premium
Pancakes_Gio said:
orrrrrr buy a new phone
Inviato dal mio GT-S5660 con XDA Premium
Click to expand...
Click to collapse
That's what I'm leaning towards. Im just confused about the girl at Verizon telling me that its still covered under warranty? I thought used phones weren't warrantied.
Sent from my Galaxy Nexus using xda premium
http://forum.xda-developers.com/showthread.php?t=1592943
Sent from my Synergized Aggressive Lionfish Evo using the XDA app
If you have Total Equipment Coverage they will warranty a used phone under most circumstances, oddly enough.
Sent from my DROID RAZR using xda premium
MillionManMosh said:
If you have Total Equipment Coverage they will warranty a used phone under most circumstances, oddly enough.
Sent from my DROID RAZR using xda premium
Click to expand...
Click to collapse
We do have the phone insured, and come to think of it, the Verizon rep did look up our info and she said that since we did have insurance we get free expedited shipping. ...maybe I'm not screwed. I didn't realize insurance even covered a used phone.
Sent from my Galaxy Nexus using xda premium
If the phone is in good condition it might still be covered under the default manufactures warranty providing its not a dev phone. One year is minimum in Moor countries.
Sent from my XT910 using XDA
How can I tell if its a dev phone?
Sent from my Galaxy Nexus using xda premium
n8theshredder said:
How can I tell if its a dev phone?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Its a Verizon Razr. Its not a dev one.
Sent from my Galaxy Nexus using XDA
Just send it back. You have a one year warranty no matter what. Nothing is going to happen I've sent verizon worse stuff under warranty and they never charged me anything.
Sent from my DROID RAZR using Tapatalk 2
As long as the phone itself is still in one ýear warranty your fine cause they send ít to a company that doesn't čáře who bought they just čáře that they get paid
n8theshredder said:
Yesterday, I traded my wife's razr for a purple razr. It was a straight up trade on Craigslist. Seemed legit at the time. As soon as I drove away, I noticed the 4g kept dropping. I had to toggle airplane mode to get it to come back,... and then I just dropped signal again. It does it constantly. If I change it to 3g only, it works fine, it just doesn't like being on 4g at all. Anyways, I texted the guy back and of course he never replied.
So I went to Verizon yesterday, thinking that maybe the sim went bad when we swapped phones. A new sum didn't make a difference. Well, the girl in the store said it was a warranty issue and that she would send us a new one on Tuesday. I even told her it wasn't the original razr we bought. I told her of the trade. She still said it was a warranty issue. At first I thought it was cool... get a new phone out of it. However, now im wondering - if I do send this razr back, and the imei numbers don't match the original razr, then would I end up being charged for a whole new phone?
At this point on just thinking of sending the replacement back and just buying a new (used) phone.
Anyone have any idea how the warranty works? Is it just on the original phone purchased? What's my best way out of this mess?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I say don't worry. You may be over-thinking on this issue.
just relax and do the swap with vzw since even they suggested so.
something unusual happened to me too.i bought my razr on craigslist too and they sent me a letter to offer me insurance and extended warranty. i called them and they told me they are doing that with 2 years old or less phones no matter where you bought it.today i still having insurance and warranty.
Sent from my DROID RAZR using xda premium
Or you could always download the RAZR 4g connectivity fixer app from the market. Mine did that after a CL deal and that fixed the 4g right away
Sent from my DROID RAZR using Tapatalk 2
jiwengang said:
I say don't worry. You may be over-thinking on this issue.
just relax and do the swap with vzw since even they suggested so.
Click to expand...
Click to collapse
Thanks. I have been over thinking it. Never really had a warranty issue with a phone.
I tried the Motor connectivity app and it was worthless.
Anyways, I just wanna say thanks for all the replies. Its so cool to have such a huge database of knowledgeable people.
Sent from my Galaxy Nexus using xda premium

Refurbished phones

My screen cracked and I had to make an insurance claim...I'm getting a refurbishes replacement...anyone have any bad experience with them?
Sent from my SGH-I897 using XDA
With this phone specifically? Yes. I returned my first one because it had a dead pixel, and the one they gave me had a broken USB port. It thinks its on a USB charger when it's on a wall charger, therefore making my phone charge slow. I also can't connect it to a computer I'm actually still using it too, I figured that I'd return it when something happens to it
The ducks symbolize death!
Through the 7 refurb captivates I had, and the two refurb I777's so far, all of them have looked and function brand new if not better.
My wife has one. 6 months and no issues to report.
Sent from my SGH-I777 using XDA
Mine looked brand spanking new and hasn't had any issues at all. Best $10 I ever spent (that wasn't on a six pack hah).
Sent from my SGH-I777 using Tapatalk
Jonnyredcorn said:
My screen cracked and I had to make an insurance claim...I'm getting a refurbishes replacement...anyone have any bad experience with them?
Sent from my SGH-I897 using XDA
Click to expand...
Click to collapse
I have a refurb i777 I got a while back. As far as I can tell, it's been perfect. I would actually almost rather have a refurb as a replacement than a new phone...the refurb units are put through much more rigorous testing before they're sold than the new units are.
Slavestate said:
Mine looked brand spanking new and hasn't had any issues at all. Best $10 I ever spent (that wasn't on a six pack hah).
Sent from my SGH-I777 using Tapatalk
Click to expand...
Click to collapse
Same here. No issues. Love this phone!
I tried to upgrade with a refurb I777. It was DOA when I received it. Wouldn't power on. I called ATT and told them about it and they sent another. It was also DOA and wouldn't power on. Sent them back and went to Sam's Club and bought a new one for $50. I've had other refurb phones and they were all fine. My wife's Cappy is a refurb and it's been flawless. I think for the most part they do pretty well but you may run into a few bad ones now and then.
Yeah once in awhile you'll hear problem reports but for the most part refurbs are just fine. My Blackberry Curve refurb I got like 4 years ago died a week after I got it. But ATT sent me another, only took 2 days to get it, and the replacement is actually still in excellent condition. Same happened to my fiances but second time was a charm for her too.
Sent from my SGH-I777 using Tapatalk
Mine is refurbished and has worked flawlessly since the day I got it which was about a month and a half ago, so I wouldn't worry if I were you.
Sent from my SGH-I777 using XDA
So I got my phone and it feels brand new. Rooted and flashed 5/11 AOKP & NEAK and it is running great so far. Screen seeems a little nicer as well. I notice less banding.
Sent from my GT-P7510 using XDA Premium HD app

Pleasant experience with AT&T warranty exchange

Just thought i would share my experience.
My charging port has been acting funny for a week or so. Last night it wasn't working at all. I called customer care to find out about a repair as I didn't want to exchange it. They told me about a warranty center not to far from me.
I took it in this morning, they looked it over and decided they couldn't repair it. So they gave me a brand new one. The lady saw cm10 and allowed me to put it back to stock so i wouldn't get charged.
AT&T customer service has come a long way in the years since I first had the service.
Sent from my SAMSUNG-SGH-I717 using xda premium
I had a very pleasant experience earlier today too. My situation is different cause I've only had my phone for a few days, but I had some stuck pixels & they exchanged it for a flawless one cheerfully & with no questions asked. Very impressed with AT&T so far, especially after all the bad things I've heard about them
21productionz said:
Just thought i would share my experience.
My charging port has been acting funny for a week or so. Last night it wasn't working at all. I called customer care to find out about a repair as I didn't want to exchange it. They told me about a warranty center not to far from me.
I took it in this morning, they looked it over and decided they couldn't repair it. So they gave me a brand new one. The lady saw cm10 and allowed me to put it back to stock so i wouldn't get charged.
AT&T customer service has come a long way in the years since I first had the service.
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
If your USB port doesn't work, how did you put it back to stock?
Good to hear about your experience though!
Sent from my Galaxy Note.
My note was bought off eBay. It came with the receipt from best buy, but the local warranty center wouldn't deal with me. I'm probably going to call cs. What do y'all think?
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Pretty sure it's non transferable. Good luck.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
btswein said:
If your USB port doesn't work, how did you put it back to stock?
Good to hear about your experience though!
Sent from my Galaxy Note.
Click to expand...
Click to collapse
I downloaded a stock rooted rom, flashed it, and viola. The lady knew it was still rooted, and said she would take care of the rest.
Sent from my SAMSUNG-SGH-I717 using xda premium
I am lucky to have a service center close to my house. I've been there a dozen times over the last few years. They are top notch when it comes to customer service. I've never been disappointed. Always be sure to complete the customer service survey if asked.
Sent from my SAMSUNG-SGH-I717 using xda premium
I've been with AT&T since before they were Cingular, lol. Always had great experience with their customer service!
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shaokang said:
My note was bought off eBay. It came with the receipt from best buy, but the local warranty center wouldn't deal with me. I'm probably going to call cs. What do y'all think?
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Click to expand...
Click to collapse
Warranty isn't transferable
Sent from my SAMSUNG-SGH-I717 using xda premium
kiltedthrower said:
Warranty isn't transferable
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Most the time they don't ask if u purchased the phone. Atleadt haven't with me. Just call and tell them u need an exchange and 9/10 times they will as long as there is no water damage.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
They just denied Me service cause I'm not with att any more gotta call Samsung
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Does that surprise you? Makes sense to me that you don't have service with them!
Sent from my SAMSUNG-SGH-I717 using xda premium
Hey I had hope lol.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Never hurts to ask right? =D
Sent from my SAMSUNG-SGH-I717 using xda premium
Asked them to swap out my i717 because the GPS was not functioning correctly.
They sent a what looks like a new phone. Had all the clear plastic on the camera and sides.
Very happy with them.
Sent from my SAMSUNG-SGH-I717 using xda premium
I had a USB port problem on my wife's phone and I called the Att warranty and a replacement arrived the next day. Along with that I noticed the black clipping issue is substantial. As her new screen is more vivid compared to mine....Thinking about replacing mine now.
Sent from my SAMSUNG-SGH-I717 using XDA Premium HD app
Heres my issue. I've already exchanged my phone at work. Its never been dropped always lived in a case similar to an otter box and I still have theses hair line cracks two, circled in the picture below. I called CS yesterday about the charging issue and they are sending a replacement I'm just not sure I'd they will say these cracks are physical damage and charge me 549
the second star to the right
ladyhaylin said:
Heres my issue. I've already exchanged my phone at work. Its never been dropped always lived in a case similar to an otter box and I still have theses hair line cracks two, circled in the picture below. I called CS yesterday about the charging issue and they are sending a replacement I'm just not sure I'd they will say these cracks are physical damage and charge me 549
the second star to the right
Click to expand...
Click to collapse
They replaced mine for the cracks, then the next two for screen blobs. I handled everything over the phone. When asked if it was dropped I let them know it was a documented issue. They contacted Samsungwhile I waited on hold, Samsung confirme and att came back on the line and processed the exchange.
Sent from my SPH-L710 using xda app-developers app
00mred00 said:
They replaced mine for the cracks, then the next teo for screen blobs. I handled everything over the phone. When asked if it was dropped I let them know it was a documented issue. They contacted Samsungwhile I waited on hold, Samsung confirme and att came back on the line and processed the exchange.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Thank you very much you just made my day
the second star to the right

Asurion

How many people actually have asurion and have used them?. I am wondering if there is maybe a catch since they will send a new device for only 100 if a claim is submitted. Or is it better and cheaper just to get a good case and if there is a problem just change the part yourself.
Sent from my Galaxy Nexus using Tapatalk 2
asurion is the worst company I have ever been associated with. there are endless stories of people who have been screwed by them. if you want insurance through Verizon they have some other companies you just have to ask. I think GWG is the one I switched, hell of a lot better. I pay roughly the same per year (difference is with asurion you can pay monthly) but you get 2 claims a year and they're actually new phones.
I'm really not one of those people that hates corporations etc. but asurion is at the top of my "evil company" list.
Sent from my SCH-I605 using XDA Premium 4 mobile app
I'm waiting for my replacement now. Cracked my screen. I used them once before for my Galaxy Nexus. No issues then so I hope I have no issues this time around.
Sent from my SCH-I605 using XDA Premium 4 mobile app
Best buy black tie FTW!! NO deductible.
I have had to use assurion before with sprint, went through 4 devices since I kept getting bad refurbs. But they payed for all shipping and all over nighted to me.
My current Note 2 is a replacement from Asurion. I got burned after buying a note 2 from someone I didnt know, after less than 12 hours of having the second hand phone, the touchscreen began to wig out even when I set it down. It was so bad that the phone was pretty much unusable. Luckily I had made a couple phone calls within the time of having it in a functional state and my records showed that it was my most current phone and Asurion replaced it as promised and on time. It was my second replacement within the time limit so I was cut off after that, but I am happy nonetheless. That was about four-ish months ago, and the phone has been perfect since.
Sent from my SCH-I605 using xda app-developers app
OK. I have heard a lot of horror stories, and fairy tales about them
Mixed messages.
Sent from my Galaxy Nexus using Tapatalk 2
I used asurion to replace my wife's s3 after she dropped it in a river. I made the claim on a monday and recieved the phone the following day. It was pretty seamless and I didnt have any problems.
Sent from my SCH-I605 using Tapatalk 4
Got my replacement today and its new not a refurb. I'm actually surprised. Moved TWRP backup from the old phone to this one and I'm back like nothing happened. Except for that damn 99 bucks.
Sent from my SCH-I605 using XDA Premium 4 mobile app
Walked into pool with my phone in pocket. Used asurion. No hassle. Got a refurb. next day. It has functioned flawlessly. I even kept my spen and back cover.
Sent from my Galaxy Note 2 using tapatalk.

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