My screen cracked and I had to make an insurance claim...I'm getting a refurbishes replacement...anyone have any bad experience with them?
Sent from my SGH-I897 using XDA
With this phone specifically? Yes. I returned my first one because it had a dead pixel, and the one they gave me had a broken USB port. It thinks its on a USB charger when it's on a wall charger, therefore making my phone charge slow. I also can't connect it to a computer I'm actually still using it too, I figured that I'd return it when something happens to it
The ducks symbolize death!
Through the 7 refurb captivates I had, and the two refurb I777's so far, all of them have looked and function brand new if not better.
My wife has one. 6 months and no issues to report.
Sent from my SGH-I777 using XDA
Mine looked brand spanking new and hasn't had any issues at all. Best $10 I ever spent (that wasn't on a six pack hah).
Sent from my SGH-I777 using Tapatalk
Jonnyredcorn said:
My screen cracked and I had to make an insurance claim...I'm getting a refurbishes replacement...anyone have any bad experience with them?
Sent from my SGH-I897 using XDA
Click to expand...
Click to collapse
I have a refurb i777 I got a while back. As far as I can tell, it's been perfect. I would actually almost rather have a refurb as a replacement than a new phone...the refurb units are put through much more rigorous testing before they're sold than the new units are.
Slavestate said:
Mine looked brand spanking new and hasn't had any issues at all. Best $10 I ever spent (that wasn't on a six pack hah).
Sent from my SGH-I777 using Tapatalk
Click to expand...
Click to collapse
Same here. No issues. Love this phone!
I tried to upgrade with a refurb I777. It was DOA when I received it. Wouldn't power on. I called ATT and told them about it and they sent another. It was also DOA and wouldn't power on. Sent them back and went to Sam's Club and bought a new one for $50. I've had other refurb phones and they were all fine. My wife's Cappy is a refurb and it's been flawless. I think for the most part they do pretty well but you may run into a few bad ones now and then.
Yeah once in awhile you'll hear problem reports but for the most part refurbs are just fine. My Blackberry Curve refurb I got like 4 years ago died a week after I got it. But ATT sent me another, only took 2 days to get it, and the replacement is actually still in excellent condition. Same happened to my fiances but second time was a charm for her too.
Sent from my SGH-I777 using Tapatalk
Mine is refurbished and has worked flawlessly since the day I got it which was about a month and a half ago, so I wouldn't worry if I were you.
Sent from my SGH-I777 using XDA
So I got my phone and it feels brand new. Rooted and flashed 5/11 AOKP & NEAK and it is running great so far. Screen seeems a little nicer as well. I notice less banding.
Sent from my GT-P7510 using XDA Premium HD app
Related
I just got my rezound from Amazon wireless. I love the phone however I.have the light leakage and its already overheating. Do I.need to send it into Amazon or can I return it at a local Verizon store? I I've read both circumstances happening. Just wondering if anyone else has done either yet. Also if u send it in can u get a loner? This is my first Verizon phone. Thanks
I think you have to use amazon for the first 30 days then you can use verizon. It may be worth it to put up with it until verizon can help you.
eallan said:
I think you have to use amazon for the first 30 days then you can use verizon. It may be worth it to put up with it until verizon can help you.
Click to expand...
Click to collapse
Any way to confirm this. I suppose I can call tomorrow.I'm.stuck in class right now. If that's the case ill def wait the 30 days
I got both a Rezound and RAZR from Amazon. The Rezound is great, but I had some serious issues with the RAZR overheating and searching for signal. Called Amazon, they shipped me a brand new phone. Swapped SIMs, mailed the old phone back. Problem solved, and it didn't cost me a dime. Think shipping was 2nd day air.
EDIT: I also tried VZW first, because it would have been quicker, but they directed me to Amazon.
So they send one first... Have the replacement phones been without flaw or is it the same gamble. Might be better to wait the 30 days and use Verizon so I can check it...
Sent from my ADR6425LVW using XDA App
You might have the same problem with verizon. It's a gamble there too.
Sent from my Galaxy Tab 10.1
Well at the store you can check.it before you leave..
Sent from my ADR6425LVW using XDA App
The only reason I suggested waiting and using Verizon is that Amazon was backordered last time I checked.
Send back to Amazon. I just went through this and don't be afraid by the 2-5 week wait. They told. Me that and got an email a few days later it was being shipped.
Sent from my ADR6425LVW using XDA App
Delldorado said:
Well at the store you can check.it before you leave..
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
What if it doesn't heat up until a week after you leave the store.
Sent from my HTC
LTE 4G Rezound
Now its 100% certain they send u the replacement first? Last time.I.checked it wasn't back ordered anymore.
And if it heated up I'd go back this one got hot.just doing the start up stuff. The leaking lights bothering me more than I expected too lol.
Sent from my ADR6425LVW using XDA App
Amazon is excellent for returns/exchanges hands down. I assume it will be the same process you request an exchange and they ship it out to you. They generally gave me overnight shipping for free (even on a saturday) to get me non-defective item. Then you just ship it back to them within a resonable time frame with the included label and you should be good to go.
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
Sent from my ADR6425LVW using xda premium
jreed2560 said:
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
Verizon has a 14 day policy normally, but now if you purchased the phone after 11-15 you have until Jan.
Wouldn't the phone have a warranty through htc as well? Sounds like ill be contacting Amazon tomorrow though. Thanks a lot guys. Hopefully that one doesn't have the light leak. Lol watch me have a new problem. Is rather have the leak than pink buttons and all the other problems I hear about...
Sent from my ADR6425LVW using XDA App
All of them have the light leak at the bottom. It is simply how it was designed. Sad really considering my Incredible S didn't have this issue.
Sent from my ADR6425LVW using XDA App
jreed2560 said:
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
I watched my neighbor trade his out in the vzw store. It's all in how you talk to the manager.
jim_0068 said:
All of them have the light leak at the bottom. It is simply how it was designed. Sad really considering my Incredible S didn't have this issue.
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
Read a post where someone contacted htc and they said the phone isn't supposed to do that. Is everyone here having the problem?
Delldorado said:
Read a post where someone contacted htc and they said the phone isn't supposed to do that. Is everyone here having the problem?
Click to expand...
Click to collapse
I'd be willing to bet that it was a CSA who probably doesn't understand what light leakage is. Between my 3 rezounds and everyone I have looked at in the stores you can see the LEDs through the bottom of the screen when the soft keys light up which is what is causing the bleeding. There is no way to fix it except by turning off the LEDs or by lowering their intensity to improve on the light leak.
Sent from my ADR6425LVW using XDA App
Went into verizon and they won't take the phone tho it sounds like I may as well deal with it. They really pissed me off though. I wanted to put on my work discount. Supposed to be 22% line 20% data. I called and reviewed online before I got verizon and the rep told me I would get the discounts. The store wouldn't discount my data because he claimed I need to have a 5gb data and hotspot plan. I was never told this and most likely wouldn't have canceled at&t during the penny sale. Anyone think I could complain enough to get this changed? Can't seem to find a phone number for them to save my life lol
Sent from my ADR6425LVW using XDA App
I happened to walk into Verizon today and got the OEM extended batter for $32 after taxes! I was taking my girlfriend to look at phones again and asked the rep if they had any in, he said yes, as a matter of fact we have a special going right now for them! Couldn't pass it up!
And, FYI I hate extended batteries, but this phone is a monster and we all know it needs the power! I am very pleased! I would suggest everyone try if they don't already have one!
Yep, I picked one up today also. They're 50% off.
Sent from my A100 using Tapatalk
They actually argued with me today. Told the guy to scan it and see, and then he's like, oh I guess they are on sale. Swear sometimes that verizon didn't want my money...
Sent from my Rezound using Tapatalk
I had no idea they were on sale, the rep handed it off to another rep and after my Military discount told me a different price. I told him the first dude said it was $29, he went to check and sure enough. Good thing the first guy mentioned it, otherwise I would probably have paid full price.
is it worth it? i'd have to cut one of my TPU cases to get it to fit lol
jayochs said:
is it worth it? i'd have to cut one of my TPU cases to get it to fit lol
Click to expand...
Click to collapse
I picked it up earlier around 2pm I put it in the phone to drain it(45% upon installing), and even with 4G outtage and LTE antenna on I am still at 12%... lol. It is now 11:11.
Edit: Another thing I like, the antenna contacts are metal rather than that paper like crap in the stock back. Also, this battery doesn't seem to get as hot.
Great news. I'll have to buy online now. Thanks
Edit
Can't find it online. I guess I'll have to stop in a store.
Sent from my newly unlocked Rezound.. Thank you HTC.
AtLemacks said:
I picked it up earlier around 2pm I put it in the phone to drain it(45% upon installing), and even with 4G outtage and LTE antenna on I am still at 12%... lol. It is now 11:11.
Edit: Another thing I like, the antenna contacts are metal rather than that paper like crap in the stock back. Also, this battery doesn't seem to get as hot.
Click to expand...
Click to collapse
paper? mine are metal i think lol
raider3bravo said:
Great news. I'll have to buy online now. Thanks
Edit
Can't find it online. I guess I'll have to stop in a store.
Sent from my newly unlocked Rezound.. Thank you HTC.
Click to expand...
Click to collapse
I got mine tonight from the Verizon corporate store at the Promenade in Scottsdale. It wasn't on the floor. They had to get it from the back.
Sent from my A100 using Tapatalk
They have been 50% since launch of Rezound, when I bought my stock Rezound battery for my Thunderbolt they were both on sale and have been since. You can get them online as well, if you get a work discount. Don't log in just go to check out.
Sent from my ADR6400L using XDA App
theyre not on their website at all... they took it down after the fiasco where people were getting them for like 5 dollars
Sent from my ADR6425LVW using XDA App
I would think this goes in the accessories sub forum. Just saying. And I got my battery around $30 when I picked up my phone on Nov 18. Definitely gives the phone a more solid feel. They sell cases that fit with the extended battery. And a holster also.
This wasn't an accessory discussion, this was a heads up to folks that they are on sale if they hadn't already known. Notice the broad general discussion? Weren't you threatening to block me? lol, get out of my thread troll.
Grnlantern79 said:
They have been 50% since launch of Rezound, when I bought my stock Rezound battery for my Thunderbolt they were both on sale and have been since. You can get them online as well, if you get a work discount. Don't log in just go to check out.
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
yeah, sucks that they won't give me the sale price and my 25% accessory discount...
Anyways, I have 2 of them now which means I should never have to plug my phone in at work again (or anywhere else for that matter).
nrfitchett4 said:
...which means I should never have to plug my phone in at work again (or anywhere else for that matter).
Click to expand...
Click to collapse
Eventually you WILL have to recharge your batteries, right?
Bought mine on Amazon when I bought my Rez, and I think I paid almost full price. Should have gone to a VZW store...
Sent from my Dell Streak 7 using Tapatalk
WookieFan said:
Eventually you WILL have to recharge your batteries, right?
Bought mine on Amazon when I bought my Rez, and I think I paid almost full price. Should have gone to a VZW store...
Sent from my Dell Streak 7 using Tapatalk
Click to expand...
Click to collapse
External battery chargers, now I never have to be plugged in.
Sent from my Kindle Fire using Tapatalk
My phone was pretty good on the stock battery, now I will keep it charged and in my truck for that off chance that my extended battery might die.
Thank for the info I also get 25% off of anything I buy so it should be pretty good deal then.
Sent from my ADR6425LVW using xda premium
They don't stack the discounts. You get the better of the 2 offers. I get an accessory discount too, but they couldn't apply it.
you can get just the battery for $15 from htcpedia. i got one case/battery and an extra battery so it's great
This phone is awesome until i make or receive calls. I've tried numerous roms and modems that all result in the same result which is muffled voices that i often can't even understand. Seems that its when im talking to iphone users more than anything but its always there. My inspire was great with phone calls and really never had an issue understanding with any phone I've ever owned. Very frustrating and even happens on headset and Bluetooth devices. Any advice, anyone else experience this?
Sent from my SGH-I777 using xda premium
Are you using a case?
If so, try it with and without it.
Sent from my páhhōniē
It very well may be a hardware issue. It happened to me on my last SGH. When I got a new phone, I haven't experienced the issue.
Try getting a replacement with whoever you bought the phone from. I had my phone replaced via hardware warranty and not insurance, so I got it for free.
Sent from my SAMSUNG-SGH-I777 using xda premium
autonomous-inc said:
It very well may be a hardware issue. It happened to me on my last SGH. When I got a new phone, I haven't experienced the issue.
Try getting a replacement with whoever you bought the phone from. I had my phone replaced via hardware warranty and not insurance, so I got it for free.
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
That's probably what I'll try. I bought it over the phone with at&t so I'm sure they will want me to send it in since they aren't selling the sgsII over the counter here in austin (they are pushing the skyrocket). Sucks to be without a phone for a week or so!
mj0528 said:
That's probably what I'll try. I bought it over the phone with at&t so I'm sure they will want me to send it in since they aren't selling the sgsII over the counter here in austin (they are pushing the skyrocket). Sucks to be without a phone for a week or so!
Click to expand...
Click to collapse
You'll keep your current phone until they mail you the replacement. Then you'll pack your old phone into the box and ship it off. Make sure you've flashed back to stock and removed any trace of root because if you don't you'll lose warranty.
Sent from my SAMSUNG-SGH-I777 using xda premium
autonomous-inc said:
I had my phone replaced via hardware warranty and not insurance, so I got it for free.
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
It should be pretty easy to make a claim on faulty hardware when you do it online and send it in, I haven't had any issues with call quality or anything so I'd guess it's a hardware issue
also I've done this before, except I did it with insurance claim, and I'm pretty sure they sent it with like FedEx overnight shipping too so you wouldn't really be waiting either
Sent from my SAMSUNG-SGH-I777 using Tapatalk
Replacement on the way. Refurbished though which I guess should be fine if it works properly!
Sent from my SAMSUNG-SGH-I777 using xda premium
mj0528 said:
Replacement on the way. Refurbished though which I guess should be fine if it works properly!
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
Between my wife and I we got 3 refurbished captivates. They all looked brand new. I think att has them do a really good job of refurbing them.
Sent from my Galaxy S II (i777)
Had to get my original Captivate replaced. Wife still uses it, going strong with no problems.
I was told that a refurb may have new or refurbished internal parts, but an all new exterior case, screen, etc.
Right on!
Sent from my SAMSUNG-SGH-I777 using xda premium
creepyncrawly said:
Had to get my original Captivate replaced. Wife still uses it, going strong with no problems.
I was told that a refurb may have new or refurbished internal parts, but an all new exterior case, screen, etc.
Click to expand...
Click to collapse
Your guide back to factory was easy! Thanks for making it that way!
Sent from my SAMSUNG-SGH-I777 using xda premium
Please post on this thread how the new phone works. I'm kind of having the same exact problem and considering trading it in.
Have you tried hellraiser yet?
Sent from my SAMSUNG-SGH-I777 using xda premium
buzzbox said:
Have you tried hellraiser yet?
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
Does a hellraised rom help this sort of thing?
Sent from my SAMSUNG-SGH-I777 using xda premium
I would rather have a refund than a phone someone already used and broke. I buy new, I expect new.
refurbs are often times just a new phone that they cannot sell as new because it was opened. No scratches or damages but its still new.
Refurbished phones right now are basically still new phones. Most of the refurbished phones were phones bought brand new and returned within the 30 day free-exchange period. Some people didnt like it and a lot of people returned it for the Skyrocket... so AT&T has to resell the phones as refurbished even though there was nothing wrong with it at all. So now is the time to buy a refurbished phone.
I got my Dad one last week and he got it on Thursday. Its completely brand new. Not a scratch or anything on it. He got it for $9.99 and its perfect.
of all the refurbs I ever received from AT&T, all of them looked new.
I was up to 4 Captivate refurbs last year and they all looked brand new.
Interesting, not having any call issues with my phone.
Yesterday, I traded my wife's razr for a purple razr. It was a straight up trade on Craigslist. Seemed legit at the time. As soon as I drove away, I noticed the 4g kept dropping. I had to toggle airplane mode to get it to come back,... and then I just dropped signal again. It does it constantly. If I change it to 3g only, it works fine, it just doesn't like being on 4g at all. Anyways, I texted the guy back and of course he never replied.
So I went to Verizon yesterday, thinking that maybe the sim went bad when we swapped phones. A new sum didn't make a difference. Well, the girl in the store said it was a warranty issue and that she would send us a new one on Tuesday. I even told her it wasn't the original razr we bought. I told her of the trade. She still said it was a warranty issue. At first I thought it was cool... get a new phone out of it. However, now im wondering - if I do send this razr back, and the imei numbers don't match the original razr, then would I end up being charged for a whole new phone?
At this point on just thinking of sending the replacement back and just buying a new (used) phone.
Anyone have any idea how the warranty works? Is it just on the original phone purchased? What's my best way out of this mess?
Sent from my Galaxy Nexus using xda premium
Go to service center!
orrrrrr buy a new phone
Inviato dal mio GT-S5660 con XDA Premium
Pancakes_Gio said:
orrrrrr buy a new phone
Inviato dal mio GT-S5660 con XDA Premium
Click to expand...
Click to collapse
That's what I'm leaning towards. Im just confused about the girl at Verizon telling me that its still covered under warranty? I thought used phones weren't warrantied.
Sent from my Galaxy Nexus using xda premium
http://forum.xda-developers.com/showthread.php?t=1592943
Sent from my Synergized Aggressive Lionfish Evo using the XDA app
If you have Total Equipment Coverage they will warranty a used phone under most circumstances, oddly enough.
Sent from my DROID RAZR using xda premium
MillionManMosh said:
If you have Total Equipment Coverage they will warranty a used phone under most circumstances, oddly enough.
Sent from my DROID RAZR using xda premium
Click to expand...
Click to collapse
We do have the phone insured, and come to think of it, the Verizon rep did look up our info and she said that since we did have insurance we get free expedited shipping. ...maybe I'm not screwed. I didn't realize insurance even covered a used phone.
Sent from my Galaxy Nexus using xda premium
If the phone is in good condition it might still be covered under the default manufactures warranty providing its not a dev phone. One year is minimum in Moor countries.
Sent from my XT910 using XDA
How can I tell if its a dev phone?
Sent from my Galaxy Nexus using xda premium
n8theshredder said:
How can I tell if its a dev phone?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Its a Verizon Razr. Its not a dev one.
Sent from my Galaxy Nexus using XDA
Just send it back. You have a one year warranty no matter what. Nothing is going to happen I've sent verizon worse stuff under warranty and they never charged me anything.
Sent from my DROID RAZR using Tapatalk 2
As long as the phone itself is still in one ýear warranty your fine cause they send ít to a company that doesn't čáře who bought they just čáře that they get paid
n8theshredder said:
Yesterday, I traded my wife's razr for a purple razr. It was a straight up trade on Craigslist. Seemed legit at the time. As soon as I drove away, I noticed the 4g kept dropping. I had to toggle airplane mode to get it to come back,... and then I just dropped signal again. It does it constantly. If I change it to 3g only, it works fine, it just doesn't like being on 4g at all. Anyways, I texted the guy back and of course he never replied.
So I went to Verizon yesterday, thinking that maybe the sim went bad when we swapped phones. A new sum didn't make a difference. Well, the girl in the store said it was a warranty issue and that she would send us a new one on Tuesday. I even told her it wasn't the original razr we bought. I told her of the trade. She still said it was a warranty issue. At first I thought it was cool... get a new phone out of it. However, now im wondering - if I do send this razr back, and the imei numbers don't match the original razr, then would I end up being charged for a whole new phone?
At this point on just thinking of sending the replacement back and just buying a new (used) phone.
Anyone have any idea how the warranty works? Is it just on the original phone purchased? What's my best way out of this mess?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I say don't worry. You may be over-thinking on this issue.
just relax and do the swap with vzw since even they suggested so.
something unusual happened to me too.i bought my razr on craigslist too and they sent me a letter to offer me insurance and extended warranty. i called them and they told me they are doing that with 2 years old or less phones no matter where you bought it.today i still having insurance and warranty.
Sent from my DROID RAZR using xda premium
Or you could always download the RAZR 4g connectivity fixer app from the market. Mine did that after a CL deal and that fixed the 4g right away
Sent from my DROID RAZR using Tapatalk 2
jiwengang said:
I say don't worry. You may be over-thinking on this issue.
just relax and do the swap with vzw since even they suggested so.
Click to expand...
Click to collapse
Thanks. I have been over thinking it. Never really had a warranty issue with a phone.
I tried the Motor connectivity app and it was worthless.
Anyways, I just wanna say thanks for all the replies. Its so cool to have such a huge database of knowledgeable people.
Sent from my Galaxy Nexus using xda premium
How many people actually have asurion and have used them?. I am wondering if there is maybe a catch since they will send a new device for only 100 if a claim is submitted. Or is it better and cheaper just to get a good case and if there is a problem just change the part yourself.
Sent from my Galaxy Nexus using Tapatalk 2
asurion is the worst company I have ever been associated with. there are endless stories of people who have been screwed by them. if you want insurance through Verizon they have some other companies you just have to ask. I think GWG is the one I switched, hell of a lot better. I pay roughly the same per year (difference is with asurion you can pay monthly) but you get 2 claims a year and they're actually new phones.
I'm really not one of those people that hates corporations etc. but asurion is at the top of my "evil company" list.
Sent from my SCH-I605 using XDA Premium 4 mobile app
I'm waiting for my replacement now. Cracked my screen. I used them once before for my Galaxy Nexus. No issues then so I hope I have no issues this time around.
Sent from my SCH-I605 using XDA Premium 4 mobile app
Best buy black tie FTW!! NO deductible.
I have had to use assurion before with sprint, went through 4 devices since I kept getting bad refurbs. But they payed for all shipping and all over nighted to me.
My current Note 2 is a replacement from Asurion. I got burned after buying a note 2 from someone I didnt know, after less than 12 hours of having the second hand phone, the touchscreen began to wig out even when I set it down. It was so bad that the phone was pretty much unusable. Luckily I had made a couple phone calls within the time of having it in a functional state and my records showed that it was my most current phone and Asurion replaced it as promised and on time. It was my second replacement within the time limit so I was cut off after that, but I am happy nonetheless. That was about four-ish months ago, and the phone has been perfect since.
Sent from my SCH-I605 using xda app-developers app
OK. I have heard a lot of horror stories, and fairy tales about them
Mixed messages.
Sent from my Galaxy Nexus using Tapatalk 2
I used asurion to replace my wife's s3 after she dropped it in a river. I made the claim on a monday and recieved the phone the following day. It was pretty seamless and I didnt have any problems.
Sent from my SCH-I605 using Tapatalk 4
Got my replacement today and its new not a refurb. I'm actually surprised. Moved TWRP backup from the old phone to this one and I'm back like nothing happened. Except for that damn 99 bucks.
Sent from my SCH-I605 using XDA Premium 4 mobile app
Walked into pool with my phone in pocket. Used asurion. No hassle. Got a refurb. next day. It has functioned flawlessly. I even kept my spen and back cover.
Sent from my Galaxy Note 2 using tapatalk.