Hi,
this seems to be the right place for the question, but I'm sure the answer will be applicable to other phone. Assuming there is going to be an answer
Stupidly, yours truly downloaded and installed hotfix from here http://www.htc.com/www/supportdownloadlist.aspx?p_id=140&act=sd&cat=all in the hopes of improving audio quality. Well, this apparently was not meant for CDMA (or US phones). After installing the phone rebooted and got stuck at the Touch Pro screen where it lists FW/SW versions in red towards the bottom. The phone can not get past that point no matter what I do (reset, battery remove/replace) or how long I wait (overnight). Sprint 'suggested' hard reset (thank you very much) and HTC said they have no fix for that either. Well, if you have not guessed it already, I have not backed up the data on that phone. Ever.
Not smart
The phone was running stock SF/FW before. I have not had time to mess with it.
US$64K question is: Could I retrieve the phone book? Any other data that was not on SD card (that one is safe)? Is there a chance to recover data AFTER hard reset? Anything else the smart folk out there can recommend?
Thanks a lot in advance.
try flashing via SD card
If its stuck at the bootloader mode (the tri color screen) i thing its possible to flash it via SD card.
there is plenty of info around or check out the Raphael wiki.
There is a chance it is not bricked.
(i seriouslly doubt is it because the HTC hotfix cannot do that)
Let me know if you need any more help my email me at hotmail
best regards.... Erik
The screen looks like this: http://i60.photobucket.com/albums/h15/cadillacjew/TP-1.jpg
with some test indicating SW/ROM etc versions in RED at the bottom. If it is important I can upload the picture of it.
Also may take you up on your offer. Need those contacts, otherwise I'm so screwed
I dunno, it sounds like you're going to need a hard reset. That will fix the problem, I'm sure. Have you tried connecting by active sync? I'm 99.999% positive it won't work, but it wouldn't hurt to at least try and see if you can pull pim.vol off of it. Also, you might download ceregeditor (just google it) and install it on your pc, and see if you can dump the registry from the phone. But I have a bad feeling you're screwed.
Is this really the end of the road?
Yes, I (and Sprint store that I went to) tried connecting the phone via usb and it was not even recognized as a device. Hard reset sounds goo, but it will erase the data. Before I take that drastic measure I'd like to make sure there is nothing else I could do.
I'm willing to pay some money to a forensics company to extract the data, but can not find one that looks trustworthy and experienced when it comes to Win mobile phones. Any recommendations, btw?
I have no clue; you might try one of the rom dumping procedures. I think that some may dump the rom and all the info on the phone; I've never done it myself (well, I've played with grab_it on another device, with little success). I believe that some will dump all the info on the phone (rom + stuff in main memory). But I can't tell you how to do it, I'm afraid, and I have no clue if it will work on your phone.
You can check these tools-maybe there's something there.
Most likely everything is gone.
I have to sadly agree. This sounds like something only a hard reset would fix.
Any possibility of data recovery after hard reset? Anybody knows of a way to that? Of course this is wishful thinking on my part, but I'm pretty desperate now.
fatherof2 said:
Any possibility of data recovery after hard reset? Anybody knows of a way to that? Of course this is wishful thinking on my part, but I'm pretty desperate now.
Click to expand...
Click to collapse
Unfortunately, it seems that you are stuck. I do not know of any way to recover your data if the device is stuck on bootloader since, as you pointed out, the device does not get recognized by the computer.
Anything that you do at this point might end up making things worse if you are not careful. Just cut your losses and hard reset the device.
its not in booloader mode, dumping the ROM sounds like a good and only way to go, try it, it wont hurt you, if that dont work i'd say its pretty much dead with no way to recover it, unless the info is unrecoverable (spell?) hard reset it.....
best regards. Erik
The only issue with your suggestion is that I'm no longer in possession of the phone. I had to leave it in the Sprint store in order to walk out with working phone. I can go back to the store and try to get the data off of my old phone. They are holding it for me.
However, I need to know what to do exactly and be able to do it quickly. So if there are easy to follow instructions that you can point me to, please do so.
Also after dumping ROM what data will I have?
TIA for all your help.
your data will be gone but try putting a raphimg.nbh file on the memory card then holding power and volume down while hitting the reset button, that will flash you off the mem card. good luck. Ive had to do this several times due to bad flashes and vista issues. Oh and as an added thought start using microsoft myphone to back up your data in the future.
Thanks for your suggestion. I will try this in a week or so when I'm back in town.
Also myphone is something that should work. I actually did not know about it until this past Monday. I have not looked at any MS-based backup solutions because I'm not using their software, if I can avoid it. So while I have a Windows PC I do not have Outlook installed and thus have never given my phone a chance to sync up. Kind of silly, I know.
I had bitpm installed on another system that went bad. I've replaced it with a new one, retrieved other files and data, but forgot about Bitpm folder
So few lessons learned ...
Thanks again to all who provided feedback.
It sucks if you lost everything, but you should be able to put your phone in bootloader and connect it to your pc through usb. The only question is if you can dump the rom that way and if you can dump all the files on it with the rom. The only problem is that some of the rom dumping methods (like with pdocread, I think) require you to transfer a file to your \windows directory, which you're not going to be able to do. It's a long shot at best.
I back up my pim stuff 3 different ways-I think you want to do it in multiple ways just to be safe. My main method is using sk tools and its backup tool. You can separately back up the pim database and the messaging databases (not as important to me). You can also back up email accounts with sk tools (using the pim information tool). These are my main backups, and I keep them on my sd card, and occasionally transfer them to a hard drive (it's not that big of a deal if the hard drive backup is a month out of date to me). I also use Pimbackup 2.8, and store that on my sd card (and hard drive). I don't use it for restoring anymore, because it's pretty slow with 6.5 roms in my experience. Finally, I have a file backup mortscript that I use that backs up user data for various apps; I use it to restore the data after flashes. Anyway, included in the script is a command to copy pim.vol to my sd card. I never restore my pim files by copying pim.vol back to main memory, but I like having it saved just in case, and it doesn't take any time to run the script (FYI-all your contacts, tasks and calendar stuff is stored in pim.vol, which is on the root of your device). Anyway, I feel like my pim databases are pretty safe-it would take an awful lot of bad things to happen for them to be lost, and I'd probably be dead in half of those scenarios, lol.
You're going to lose everything. The phone will not boot and as a result, all your data is unrecoverable. Next time, use a back up solution like Google Sync.
Do a hard-reset on it and you should be good to go. Turn the phone off, hold the volume down key, the center dpad key, and then hold the power button. It'll come up to a screen with hard reset instructions. Push the volume up key here. It'll be ready to go like it's brand new out of the box.
Lost everything, but .... happy
Hi,
thanks to everyone who replied. Just wanted to post and update so we can close this thread.
As I indicated before, Sprint has replaced my phone with Touch Pro 2 when I came to them with this problem. They did it beacuse they no longer have loaner phones and because I was about to go on 10 day business trip.
After using the new phone for 2 weeks, I got to tell you that this one is a leap forward compare to the the old. So I'm happy with new device, installing software and trying to recreate my Address Book by dumping my friends and family's data via Bluetooth. Backing up using MyPhone and about to install Outlook (not going to use it for anything else but the backup)
Also, I finally went to Sprint store and asked them one more time if they can think of any other way to recover the data. I even mentioned bootloader. They did not know/could not do it. I asked them to hard reset and after few tries the phone was restored to it's original state. Not a trace of my data .
Would be nice if in the future I could save contacts (and other data) directly to SD card. IMO it will give better chance of recovery, but I'm not sure it is possible.
Again thanks to all who tried to help. Much appreciated.
Same problem sort of
I tried to load Energy Rom 28005 and now can't get pro to do any thing but restart every 15 seconds or so. any ideas on what can be done? tia.
Hi All,
I have finally gotten my G-Tab running with Vegan-Tab and all was really humming along perfectly. As luck will have it, my external SDHC slot has stopped working. (It not longer clips in, it feels like the little spring thingy let go)
So, I am now sitting on the phone with Viewsonic. (And the wait is LONG) So my questions are....
1. Does anyone have experience with Hardware issues and a Rooted g-tab? Will they give me a hard time about the root?
2. Is there any way to put this thing back to the stock OS if they do give me a hard time?
Thanks in advance for any insight!
No experience with viewsonic or this directly, but most likely if you have to send it in to repair, the will have to test the card slot to make sure it is working. THat means they will turn it on...they will notice a difference OS. They will make note of it and probably void future warranty if you have problems.
I recently dropped my Aria and cracked the screen so before I go to my local device center and get it replaced, I want to take all of my information off the phone and factory restore it (I have CM7). I could just do the factory restore without a screen but I want to ensure that's everything works out.
Is there a cable or attachment that I could use to display the screen on a television or computer monitor? Thanks a lot.
You might consider just installing the 2.1 RUU back on the phone. It should clear everything without the need to actually see what's going on on the screen. Of course you need to clear/remove the SD card yourself.
just come back from a trip to HK.
recently having loads of problems with the browser, then i saw one of the threads here this morning about just doing a factory reset and it should fix it.
On a whim, i decided that's what I'll do. Completely forgetting that I had photos on my prime from my trip that I want/need.
Stupidly, I didn't make my prime auto sync to g+ drop box and such (no idea why because my Phone does)
Anyway, so i have about 150 photos I need.
My asus is not back to factory settings. I've done as little as possible to it..ie prevented it downloading anything new.
What is the best way to try and recover my files from before reformatting it.
I don't really want to root (there's no real point) but I will if I can unroot and go back to stock.
please guys...advice greatly needed
Nice "F Bomb" in the title.
Mikerla said:
Nice "F Bomb" in the title.
Click to expand...
Click to collapse
My Apologies...I'm just at a complete loss.
I've not felt I've needed to root so far and since my prime isn't in perfect working order, I'm still in limbo about returning it.
Barff1984 said:
My Apologies...I'm just at a complete loss.
I've not felt I've needed to root so far and since my prime isn't in perfect working order, I'm still in limbo about returning it.
Click to expand...
Click to collapse
At this time there is no way of rooting your Prime when you are on the latest 21 firmware.
Except unlocking.
Barff1984 said:
just come back from a trip to HK.
recently having loads of problems with the browser, then i saw one of the threads here this morning about just doing a factory reset and it should fix it.
On a whim, i decided that's what I'll do. Completely forgetting that I had photos on my prime from my trip that I want/need.
Stupidly, I didn't make my prime auto sync to g+ drop box and such (no idea why because my Phone does)
Anyway, so i have about 150 photos I need.
My asus is not back to factory settings. I've done as little as possible to it..ie prevented it downloading anything new.
What is the best way to try and recover my files from before reformatting it.
I don't really want to root (there's no real point) but I will if I can unroot and go back to stock.
please guys...advice greatly needed
Click to expand...
Click to collapse
You question does not belong in the development section. Post you question in the Q&A section and maybe someone will help you.
Sent from my Transformer Prime TF201 using xda premium
Try this, should work https://play.google.com/store/apps/details?id=fahrbot.apps.undelete
Opps...sorry, its root only
Barff1984 said:
just come back from a trip to HK.
recently having loads of problems with the browser, then i saw one of the threads here this morning about just doing a factory reset and it should fix it.
On a whim, i decided that's what I'll do. Completely forgetting that I had photos on my prime from my trip that I want/need.
Stupidly, I didn't make my prime auto sync to g+ drop box and such (no idea why because my Phone does)
Anyway, so i have about 150 photos I need.
My asus is not back to factory settings. I've done as little as possible to it..ie prevented it downloading anything new.
What is the best way to try and recover my files from before reformatting it.
I don't really want to root (there's no real point) but I will if I can unroot and go back to stock.
please guys...advice greatly needed
Click to expand...
Click to collapse
A factory reset won't wipe your pictures from your virtual SD card. You just need to set up adb on a computer and then you can do the following:
First make sure you have the drivers installed from here: http://forum.xda-developers.com/showthread.php?t=1426502
How to set up the SDK/ADB is here: http://www.addictivetips.com/mobile/what-is-adb-and-how-to-install-it-android/
1) Make a folder called Pictures on your desktop
2) Open a command prompt and change directories to where you have adb installed (i.e. cd c:\sdk\platform-tools
3) Pull your pics from your tablet to your PC:
Code:
adb pull /sdcard/Pictures "C:\Documents and Settings\username\Desktop\Pictures\"
Adjust the path in that command as needed for your PC.
I hope that helps.