Hi everyone, i bought my Xperia mini pro 3 months ago brand new from an 02 shop and as of today (1st May 2012) the touchscreen has stopped working.
I have used pc companion to repair the phone but this has not worked, i have turned it off for 1 hour and then turned it back on again but this also did not work.
I can move the cursor around the screen using the keyboard but without the touchscreen it makes the phone to difficult to use.
I have searched the forum here for similar issues but i have not found a consistent reason for what has caused this or why it has happened.
I have contacted SE by email to ask them what can i do and while i am waiting i thought i would post here to see if this a very common thing
Does anyone know if this can be fixed without sending away for repair.
It is a stock phone with no mods or changes.
Many thanks
Kelly
Hmmmm...i am of the belief that your digitizer is dead..so you canot repair it yourself without payin'...if your warranty is voided for some reason i suggest buy one brand new from ebay and repair it yourself,otherelse send to sony....
Thank you for the reply.
is this a common issue with these type of phones.
Kelly
For some reason I am reading quite a lot about dead touchscreens. Some other mini users got problem when installing custom stuff.
Sent from my Xperia Live using xda premium.
A friend said that as it was only 10 wks old that i should return it to the shop, i did that and they took the phone and sent it off for repair.
they said i should have it back in a few days.
My Xmini had the same problem too after installing a custom rom :/
Related
I have been suffering with this problem Very Dhambad!!!
someone please help me to fix my phone!!!
This is the problem (youtube.com/watch?v=J6LEKZx1SEs) Xperia mini Overheats and then back and menu key Activating itself and i can't do f** thing on it
i have been trying to do following things
1. Find Sony Ericsson Service center (No Service SE service center in my country)
2. trying to cool my phone (yes it worked, so bad they haven't built a mobile fan for that!)
3. Curse SE for building ST15i
4. deactivating back menu key and using virtual keypad app (this works well until i find out the screen gating unresponsive i cannot delete a wiget when overhets)
i think driver update will help to solve this issue
i have been keeping eye on this (talk.sonyericsson.com/thread/23778?start=720&tstart=0) webblog (finaly i am not the onle one )
as per advice of ikko17, you need to go to the nearest SE Service Center, and look for a technician (not the attendant) and ask if Calibration tools/fix for xperia mini is available then let them do the calibration if they have,.
I had same isuue with my st15, I gave it to service center, after 3 days they gave my phone back and said that the have caliberated it, but after 2 hours of use, the buttons reactivated again, so I gave it to servica center again and they said that they cant cant fix it and they gave me a replacement certificate and they kept my phone, I gave that certificate to the store I bought the phone from and they gave me a new ST15i after 2 days
so ask the service center guy for replacement certificate
Well thanks guys, but the thing is...
1.I am in sri lanka i have found no sony ericsson service center in my country.
2.My phone have no warranty and (yes my bad, i had to think twice before i buy this dahm **** of peace on Stoke Seller)
3 My phone is Rooted and soon i am going to try CM7 ROM onit
This is i need to know form you
1.Will CM7 OR other Custom ROM have different drivers to the Menu and back touch(maybe heat) keypad
2.Or other way?
I've read on gsmarena that updating to 2.3.4 removes this issue, did you updated it, which version are you running?
YES! First Thing i done is that!!!
Build Number is 4.0.2.A.0.42
img607.imageshack.us/img607/240/screenshot201112011957.png
then I'm afraid you wont get any solution other than searching for some service center, seding it to some other company for repair or contacting SE if you're able to caliberate it yourself
I have been using my mini for almost 3 months now. And it didn't gave me that menu and back key malfunction. Although, I think I've managed to recreate the problem by charging the unit, turning on 3G, WiFi, browsing and then played a game such as blood&glory. Within the less than 10minutes, the phone heated up and soon after the back keys kept on clicking. Turned the unit off by removing the battery and then placed the battery at the aircon to cool it off. After it cooled off along with the phone, put it back in and turn it on. It works normally again.
My question is, what were you exactly doing before the problem occurred?
Sent from my ST15i using XDA App
I Think it is a Manufacturing Driver Calibrate problem.
But, I already have tried that, you know what they told me?
"Android what android?" something like that thy do know about Phone Hardware but not software(Android) while i can solve this by myself(As SE say they simply recaliberate Device) I need those recaliberation steps, Please If you are able to get those for me it is a Big Help!!!
This phone needs to be handed in at a repair centre to be either repaired or exchanged.
Now, since you don't have your warranty left this will be a cost issue as it no longer can be treated at no cost for you.
If you want to get in touch with a repair centre you should either ask your dealer for help or call/email the local support team.
The support for Sri Lanka is handled from Philippines.
+63 2 7891860
You can email them on [email protected] too.
-Markus
Sony Ericsson Answers Team
hi all, dennis from germany here.
i contact SE per mail with this problem and they know the problem. i got after 3h a mail back and they told me to use the pick up and return service to solve the problem. its an hardware issue and it can only repair by recalibrate the sense. got it back after 3 days and no problem so far.
greetings from germany
sry for bad english =)
Do you know if there is a fix that can be done, I heard somebody had their phone taken the se service and they updated the SK15i to .62 and then added a patch for the heat sensitivity so it dont happen again and they guy reported that it never happened again?.
Anyway we can do this at home, like we root devices? I'm wondering if we can get access to this patch?
Thanks
Sent from my SK17i using Tapatalk
Recently my s3 has been having a wierd issue with the auto focus regards to close pctures i take with the stock camera app.
Originaly i thought it was due to omega rom.
but i have now flashed a stock rom and the same problem is occuring.
I have compared it with a friends s3 and his works perfectly as mine used to.
do not know what the problem could be
i bought the phone from Ebay brand new about a week after the phone was released.
how can i get a new handset or this repaired, how long will it take
can anyone shed any light on the situation, really frustrated as i finally found a rom and setup i was happy with (battery life etc was finally perfect and than this hardware problem )
don't think anyones gonna help me on this one seeing as i'm the only one with the problem
im having problems with my camera too mate, mines is stuttering and not focusing properly. used triangle away to reset the custom binary count to 0, Ive downloaded the off voda uk fw and im gona flash that now via odin. i bought my fone from a mate who had an upgrade but i was still able to register the phone with samsung.co.uk. Have a repair set up and all, just have to post it to the servcie centre now. Hopefully all goes well.
Regards,
Glynn
hentro said:
don't think anyones gonna help me on this one seeing as i'm the only one with the problem
Click to expand...
Click to collapse
glynnd said:
im having problems with my camera too mate, mines is stuttering and not focusing properly. used triangle away to reset the custom binary count to 0, Ive downloaded the off voda uk fw and im gona flash that now via odin. i bought my fone from a mate who had an upgrade but i was still able to register the phone with samsung.co.uk. Have a repair set up and all, just have to post it to the servcie centre now. Hopefully all goes well.
Regards,
Glynn
Click to expand...
Click to collapse
Can you tell me how you did that?
when I rang Samsung they told me the warranty is not transferable
I just registered the device to my account along with my tvs the wifes s2 etc. as long as the original owner hadnt registered it
Sent from my iPad using Tapatalk HD
Just thought id give you all an update ...have sent the phone off to the repair centre 3 times !!!! And they still havnt been able to fix it
1st time - said it was fixed, but same problem
2nd time - said it was fixed, but same problem
3rd time- said they couldnt find a problem and treating me like im a fool !!
Absolutly rubbish service, not impressed at all
Will update you all with what happens next.
Ps been out of a phone for over a month cause of samsung was waitin on a call from the technician today aswell and they didnt bother to contact me . (Glasgow repair centre btw )
Sent from my GT-I9300 using xda app-developers app
Hey guys,
I had bought a Xperia go phone 3months back. it was very smooth and fine in the first month. but now i have problems with the touchscreen. the part of the touchscreen doesnt work especially the left corner because of which i am not able to receive calls too. the middle of the screen the touch is perfect. I havent flashed neither rooted. Begnning i thought may be the phone is getting hanged but no. there is no problem as such. Could you please help me as to what i should do next?
if there are hardware problem, you should check to Sony SC ...
Send it to Service Center of course... no one will help u here with these kind of issues
As your phone is only 3 months old u still have your warranty right?
hello friends. this is my first post because i got a problem with my xperia mini pro.
i have to tell you it from the beginning because i think it is important to understand where is the problem. it was about some moths ago when i had problems when my phone was in standby and someone called me, it happened sometimes that my touch screen didnt responded and i couldnt take that call and had to restart phone. after restart it was ok. it didnt happen so often but with tim (i think another month) i happened maybe once every day. and maybe a month after that i first got stuck during i was doing something in my phone - not in locked state. sometimes didnt helped even one restart so i had to remove battery for a while but after that it was fine. at least for a while. i think that problems with touchscreen (or maybe better with digitizer) happened almost every day. i tried also reflash some custom rom i used before but it didnt help. so it got into state when touchscreen stopped working and i was very happy when it started to work for a while. it happed sometimes after factory reset in android service menu and once after many times reflash of rom and kernel but only till next restart. i also locked bootloader and gave there stock rom and many times reflashed stock rom but nothing helped now.
Lets say i also tried some advices in that that tutorial about 10 different way to repair bricked touchscreen. but i am not sure if it is actually hardware or software issue. it is very important to aim my effort. i dont know if i shouldnt buy some whole touchscreen+lcdf or just digitizer for sk17i on ebay or on the other hand try to solve software issue and reflash, restart, reset bricked touchscreen.
i dont have much experience like some guy in mobile phone service. in my mobile service they told me it is hardware issue and they will repaire it but it is very expensive from them. but i dont believe that guys at all so i write here.
My phone is after the warranty so i got an idea to buy sopme used sk17i with a warranty, change display with mine and give it into the mobile phone service where they will change the touchscreen for free and i could sell that both phones after that. i dont want that xperia anymore. but this can only work if it a hardware problem
so what do you think guys?
thanks for your advices
hackoffon said:
hello friends. this is my first post because i got a problem with my xperia mini pro.
i have to tell you it from the beginning because i think it is important to understand where is the problem. it was about some moths ago when i had problems when my phone was in standby and someone called me, it happened sometimes that my touch screen didnt responded and i couldnt take that call and had to restart phone. after restart it was ok. it didnt happen so often but with tim (i think another month) i happened maybe once every day. and maybe a month after that i first got stuck during i was doing something in my phone - not in locked state. sometimes didnt helped even one restart so i had to remove battery for a while but after that it was fine. at least for a while. i think that problems with touchscreen (or maybe better with digitizer) happened almost every day. i tried also reflash some custom rom i used before but it didnt help. so it got into state when touchscreen stopped working and i was very happy when it started to work for a while. it happed sometimes after factory reset in android service menu and once after many times reflash of rom and kernel but only till next restart. i also locked bootloader and gave there stock rom and many times reflashed stock rom but nothing helped now.
Lets say i also tried some advices in that that tutorial about 10 different way to repair bricked touchscreen. but i am not sure if it is actually hardware or software issue. it is very important to aim my effort. i dont know if i shouldnt buy some whole touchscreen+lcdf or just digitizer for sk17i on ebay or on the other hand try to solve software issue and reflash, restart, reset bricked touchscreen.
i dont have much experience like some guy in mobile phone service. in my mobile service they told me it is hardware issue and they will repaire it but it is very expensive from them. but i dont believe that guys at all so i write here.
My phone is after the warranty so i got an idea to buy sopme used sk17i with a warranty, change display with mine and give it into the mobile phone service where they will change the touchscreen for free and i could sell that both phones after that. i dont want that xperia anymore. but this can only work if it a hardware problem
so what do you think guys?
thanks for your advices
Click to expand...
Click to collapse
If you did a clean flash with stock rom & that didn't helped than its an hardware problem!
But you are luck if your touch is miss calibrated or its an overheating issue.
Do your mini's soft buttons starts pressing itself?
Go have a look here
[solved]
i solved it with new lcd + digitizer from ebay and made some manual assembly. my phone now works great, so i suppose problem was caused by hardware
Touch not working
After installing ultimate HD 5.0 version on my SK17i (Mango) device..
So i installed CM 10.1 kernel and cm-10-20130929-NIGHTLY-mango ROM but still the touch is not working.....
Help me i tried switching to back to stock ICS but nothing is working now..
The only solution that work for me
Flash stock kernel
install zeally cream with device as Active
after touch starts but keyboard don't work but for that another keyboard zip is available http://forum.xda-developers.com/show....php?t=1690889
but i am still looking for TOUCH WORKING on my stock rom or in any other rom as it works only in the zeally cream as i mentioned above ..
help me to make touch work in CM version or in STOCK
My device
Xperia Mini Pro (SK17i)
Hey Guys,
Just got my new Xperia Z2 2 days ago, the phone looks nice. Compared to the Samsung Galaxy phones I had before (S4 & Note 2), the Z2 feels like a real phone especially with the glass frame.
The phone is fast with a nice camera, the only comment about it is "too much bezel" which I think SONY could've done a better job by "trimming" the huge bezel....
Today I unlocked the bootloader and was about to root the phone when all of a sudden the screen went black with no light at all
Tried to reset the phone, reboot....etc. nothing really worked, I did some search and found out that this is a common issue with the Xperia Z & Z1 as well and looks like Z2 is having the same issue..
Just had to take the phone back to the SONY store, they didn't have a replacement and they told me that If I needed a replacement, that'd be back order and I'd have to wait another month !!!
Also, they were hesitant about returning the phone and told me if I used it for over 30 min., then they can't return it and they'd have to sent it for repair....luckily I had used only 25 min. !!!
Just be aware of the issue. Also, does anyone know if the black screen issue is very common on the Xperia ?? I liked the phone and was thinking about buying another one.
amix12 said:
Hey Guys,
Just got my new Xperia Z2 2 days ago, the phone looks nice. Compared to the Samsung Galaxy phones I had before (S4 & Note 2), the Z2 feels like a real phone especially with the glass frame.
The phone is fast with a nice camera, the only comment about it is "too much bezel" which I think SONY could've done a better job by "trimming" the huge bezel....
Today I unlocked the bootloader and was about to root the phone when all of a sudden the screen went black with no light at all
Tried to reset the phone, reboot....etc. nothing really worked, I did some search and found out that this is a common issue with the Xperia Z & Z1 as well and looks like Z2 is having the same issue..
Just had to take the phone back to the SONY store, they didn't have a replacement and they told me that If I needed a replacement, that'd be back order and I'd have to wait another month !!!
Also, they were hesitant about returning the phone and told me if I used it for over 30 min., then they can't return it and they'd have to sent it for repair....luckily I had used only 25 min. !!!
Just be aware of the issue. Also, does anyone know if the black screen issue is very common on the Xperia ?? I liked the phone and was thinking about buying another one.
Click to expand...
Click to collapse
hmmm, if i was you i would use the phone as it is and wait for some couple of months before rooting it since it is new on the market and issues will keep on going till bugs are sorted out and that rooting should be updated with new files and then after users review i think then you might just root it but for now there's too much bug even with its stock firmware its normal wait a bit Disable all apps that you don't use for now
Screen of death
I had a similar situation with my new Z2 although nothing to do with the bootloader, rooting the phone etc.
Basically screen went blank after using a magnetic charge adaptor. Anyways depends what country youre in/phone provider.
I got my phone via a plan and was well over 30 mins of use. My phone lasted about 1.5 weeks and my provider have a 30 day exchange policy if a fault is present.
My phone wouldn’t respond regardless of the power button and volume buttons same time. when on charge I got a flashing red light, not the constant orange charge light.
Anyways went to a shop and got a replacement on the spot.
I don’t know if its common with a Z2 as they are just too new yet. Overall im very happy with mine and suspect I just got a faulty phone, it happens.
Same here buddy! I tried the top three, xperia included. Xperia is good and I have no complaints.
Obsessed with rooting and romming since the android SGS years, I bought an Xperia Z2 also to stop my obsession lol!
After 15-AUG, I may root, if a root is available on locked bootloader. Lets wait for DoomLord to attack on the stock first.
Thanks guys,
Well, I don't consider any android phone to be really a phone without rooting...
BTW, Does anyone know a way to run rooted apps on non-rooted phones ??
Thanks again.... :good:
you cant run rooted apps without root :/
unless you mean something else
Sent from my D6503 using XDA Premium 4 mobile app