NO Signal Icon - Galaxy S II Q&A, Help & Troubleshooting

Long story short: i got this phone as replacement thought an cellphone unlock company that flash my original T-Mobile Vibrant SGH-T959 too many time and the phone crashed. Then after almost a year of going back in forward with them they apparently got a replacement phone from Samsung and I got this Galaxy II GT-I9100 and now I am back to square1.
The phone turn on fine and everything seems to be working OK till I insert my T-mobile SIM card and reboot the phone and all I get is the “No signal” icon on the upper right, I try my wife ATT SIM Card and the same, I check the network mode and set to auto, check Access Point Names and t shows epc.tmobile.com (green), If I go to the about phone status it shows “Unknown” under network, the phone never prompt to insert unlock network code or anything it just boots all the way, any feed back to get this phone to work will be very appreciated:
Samsung GT-I9100
No carrier specific
GB 2.3.4
PDA: I9100UHKI2
PHONE: I9100UHKI2
CSC: I9100UUBKI2
BIULD MON SEP 5 KST 2011
Firmware: PDA:KI2/PHONE:KI1/CSC:KI2 (TTT)

Try to flash the newest official firmware trough odin and see if this helps.
Sent from my GT-I9100 using xda premium

How can i find out if this phone was made to work for T-Mobile or USA i beleive that the reason the phone does nt find any network is becuase was not made for the USA.
I type on the dile pad to change the base band and there was an option for the USA but still the same issue.
please help!
i don;t think anything is wron wiht the phone it self.

ddamian67 said:
How can i find out if this phone was made to work for T-Mobile or USA i beleive that the reason the phone does nt find any network is becuase was not made for the USA.
I type on the dile pad to change the base band and there was an option for the USA but still the same issue.
please help!
i don;t think anything is wron wiht the phone it self.
Click to expand...
Click to collapse
The GT-I9100 wasn't designed for T-mobile USA, and even if you DID manage to get signal with it, you'll only receive Edge data speeds, as it lacks the capability to receive one of the necessary bands to get high speed data on T-mobile USA's network.
It does fully work and get high speed mobile data on ATT's network, however. (I'm in the states, using this phone on ATT)

Unfortunalety this particular phone does not work wiht ATT either.
I think i may have to just sell it on Ebay for part since i can even tell with what network this phone will work.

ddamian67 said:
Unfortunalety this particular phone does not work wiht ATT either.
I think i may have to just sell it on Ebay for part since i can even tell with what network this phone will work.
Click to expand...
Click to collapse
Sounds like it could be SIM locked to a particular carrier, or maybe there is a hardware issue with the antenna.

If the phone is sim card locked would the phone pormpt me to enter the code?
this phone does not prompt for anything whather is the ATT or the T-mobile sim card.
see video.
http://youtu.be/yZIQGA5Jn9U

ddamian67 said:
If the phone is sim card locked would the phone pormpt me to enter the code?
this phone does not prompt for anything whather is the ATT or the T-mobile sim card.
see video.
http://youtu.be/yZIQGA5Jn9U
Click to expand...
Click to collapse
SIM locked to a network. Meaning only a SIM from a particular network will work. Not a SIM PIN.
EDIT to add: also check your IMEI. Is it 004999010640000 or something else? (DON'T post what it actually is if it is something else...)

ctomgee:
What baseband version does your I9100 has?
I have I9100UHLPE
My IMEI starts with 3583xxxx
there is also a IMEISV = 01
fenjen or enyone: were can i d/l ODIN?

OK i found by the firmware version on my GT-9100 that is for Trindad and tobago,
So my questions is wich frimware will work in the USA wiht ATT or T-mobile, Anyone using this phone ins the uS wiht no issues please tel me what firmware version your phone has.
My I9100 has: fIRMmware: PDA:LPE/PHONE:LPE/CSC:LPE (TTT)
Wich according to this tread the frimware is from Trinida and Tobago
http://forum.xda-developers.com/showthread.php?t=1075278

ddamian67 said:
ctomgee:
What baseband version does your I9100 has?
I have I9100UHLPE
My IMEI starts with 3583xxxx
there is also a IMEISV = 01
fenjen or enyone: were can i d/l ODIN?
Click to expand...
Click to collapse
I have baseband xxki4.
I should note to you (again) that regardless of what baseband you flash to the phone, and if you do end up getting signal, you won't get better than Edge speeds on T-mobile USA's network.
As for what firmware works on which network: it doesn't matter. All of them will work, but some basebands/modems will work BETTER than others, but they should all get at least SOME signal.
Also, there's one more possibility. The phone's IMEI may actually be blacklisted. Check with your carrier on that.

Related

[Q] Galaxy S II no signal

Hi guys, I've just got my replacement SIM card today but there is no signal for the SIM on my Galaxy SII Gingerbread 2.3.3. I popped the SIM into my old Nokia phone and it is working fine so I'm pretty sure it's not the SIM. I googled and looked around the forum but found no solution. Already message the carrier and they say the phone is not barred while the SIM is working fine on my old Nokia phone.
In the "About phone/Status" the phone number is unknown, network is O2 UK, signal strength is ok, mobile network type is "HSDPA", service state is out of service. IMEI number is normal. When I dial any number it says "mobile network not available".
If this thread existed before, I really apologize for making a new one. Any help is really appreciated
Have you entered the network details in the phones settings ??
jje
Where'd you get the phone? Sounds like it's a SIM-locked phone...
JJEgan said:
Have you entered the network details in the phones settings ??
I believe you're referring to the 3g network? If so then my problem lies in calling and texting itself. There is no network signal as there is only a circle with cross. If not, how do you enter the network detail
jje
Click to expand...
Click to collapse
ctomgee said:
Where'd you get the phone? Sounds like it's a SIM-locked phone...
Click to expand...
Click to collapse
This phone is an international version I got from my home country Vietnam and it's already unlocked. I was using UK SIM fine until the December holiday. After I returned from Vietnam, the SIM stopped working and I ordered a replacement. Can flashing new kernel affect this cuz I tried some new one during the holiday? The IMEI is still normal though, I checked
i have a problem ...
with miui or wiui , my debit of 3G is bad. I download at 20 ko... with official rom i download a 300 ko ...
why ?
tks
tukumalu said:
This phone is an international version I got from my home country Vietnam and it's already unlocked. I was using UK SIM fine until the December holiday. After I returned from Vietnam, the SIM stopped working and I ordered a replacement. Can flashing new kernel affect this cuz I tried some new one during the holiday? The IMEI is still normal though, I checked
Click to expand...
Click to collapse
Have you tried the SIM in another phone? Or a different SIM in this phone? Could be either the SIM card is bad (which the replacement SIM will fix), or the SIM card slot on the phone went bad (which the replacement SIM WON'T fix).
thom_484 said:
i have a problem ...
with miui or wiui , my debit of 3G is bad. I download at 20 ko... with official rom i download a 300 ko ...
why ?
tks
Click to expand...
Click to collapse
Kind of rude to hijack someone else's thread... But I'll answer anyways. My guess is that your official ROM has modems more suited for your country and carrier, and MIUI (or WIUI - never heard of this one) doesn't. You can probably fix with flashing a different modem. But I can't tell you which modem to try.
I have always try e few modem and it's doesn't work .
thom_484 said:
I have always try e few modem and it's doesn't work .
Click to expand...
Click to collapse
Try some more. I doubt you've tried them all. Maybe some kind soul who is also on your carrier (which you have displayed on your profile as Orange) in your location (also in your profile as France) can tell you which one.
I popped the SIM into my old Nokia phone and it worked fine so it's not really the SIM. I was thinking maybe there is something wrong with my software but you brought up a good point about the SIM slot I'm gonna try it out and see first
ok . i will try another modem.
thanks
no, it doesn't work ... i have tried a modem who is ok with checkrom or ics or official samsung but don't work with miui . it's strange because it's ok with miui NDT

Mobile Network State : Disconnected. Cannot make calls.

Greetings
Today I upgraded my ATT Galaxy S2 to the ICS rom that appeared recently with Odin3 1.85.
Everything went pretty smoothly until I realized whenever I tried to make a call nothing would happen, the confusing thing is my internet kept working on Edge (since I'm T-mo on an unlocked phone). I tried to check via de *#simlock# command if it was unlocked and indeed it seems to be.
Furthermore I tried to send a text message to myself and it seems to have gone through added to the fact that the internet is there, the only problem is the calls.
I checked the IMEI and it seems to be fine, I did a factory reset and nothing happened.
During my exploration of the phone I found that it said, as the title implies, Mobile Network State: Disconnected which freaked me out.
I also tried resetting the mobile networks to default but nothing is working I'm kind of desperate (I usually avoid posting as opposed as researching) and have been searching online for near 2 hours I would appreciate any help.
Thanks
SO many things wrong.
Terracio said:
Greetings
Today I upgraded my ATT Galaxy S2 to the ICS rom that appeared recently with Odin3 1.85.
Click to expand...
Click to collapse
ATT Galaxy S2 is the SGH-I777. You are in the GT-I9100 forums. If you really do have an I777, and flashed an I9100 firmware to your I777, then this is likely the source of your problems. The I777 and I9100 have SIMILAR hardware to where a flash wouldn't kill your phone, but things wouldn't work right. Sounds like what you are describing.
Terracio said:
Everything went pretty smoothly until I realized whenever I tried to make a call nothing would happen, the confusing thing is my internet kept working on Edge (since I'm T-mo on an unlocked phone). I tried to check via de *#simlock# command if it was unlocked and indeed it seems to be.
Click to expand...
Click to collapse
You say you have an ATT Galaxy S2, but here you say you're on T-Mobile. Are you in the US? If you're on the US, how did you get an ATT Galaxy S2 on T-Mobile? ATT phones are usually SIM locked. Also, T-Mobile has their own Galaxy S2 model, which is the SGH-T989. Totally different hardware. If you DO have an ATT model, and are on T-Mobile, then you are probably getting abysmal mobile data speeds. The ATT model will only get Edge speeds on T-Mobile's network, and vice versa, the T-Mobile model will only get Edge speeds on ATT's network.
EDIT: Oh, I re-read that. I see you recognize you will only get Edge on T-Mobile's network when using this device. But that doesn't answer my question. If you have an ATT model (SGH-I777) did you SIM-unlock it?
Terracio said:
Furthermore I tried to send a text message to myself and it seems to have gone through added to the fact that the internet is there, the only problem is the calls.
Click to expand...
Click to collapse
Again, if you actually have an ATT model (SGH-I777) and you flashed an I9100 firmware, you probably got modem files not meant for your phone.
Terracio said:
I checked the IMEI and it seems to be fine, I did a factory reset and nothing happened.
During my exploration of the phone I found that it said, as the title implies, Mobile Network State: Disconnected which freaked me out.
I also tried resetting the mobile networks to default but nothing is working I'm kind of desperate (I usually avoid posting as opposed as researching) and have been searching online for near 2 hours I would appreciate any help.
Thanks
Click to expand...
Click to collapse
Bottom line, check your phone model. Don't trust the boot screen or the About Phone details, as a firmware flash will change those. Look on the label under your battery. I'm guessing you have an SGH-I777, and you flashed a GT-I9100 firmware.
ATT's Galaxy S2 (SGH-I777) has its own forum.
T-Mobile's (SGH-T989) has its own forum too.
EDIT: Please let this be a lesson. Always be sure you are flashing a firmware meant for your specific model of phone.

[Q] Galaxy SIII says it is roaming, but it is not

Hi,
I just got a Galaxy SIII, and I paid to unlock it with one of the codes over the internet.
It unlocked fine, and when I type: *#7465625# everything is listed as unlocked.
Only thing that might influence it is it is a Vodafone Ireland phone, but I have a 3 Ireland SIM in the phone.
Would flashing a different firmware help here?
Sorry about the question, coming over from HTC so just getting used to it.
Phil
Check that you are using proper apn settings
Sent from my GT-I9000 using XDA
APN
The APN details are correct, and there are no other APNs set up on the phone.
Thanks for the reply.
I had this om my SGS2 and it drove me potty. I thought my phone was borked, but it was normal behaviour from my old carrier, Tele2. They're Swedish based with a Norwegian "branch" but since I was in Norway I was always "roaming".
Don't use them any more. Any chance 3 Ireland does something similar, or linked to 3 UK?
I had an issue like this on my HTC dream because i was on everything everywhere (orange and T-Mobile) and when it changed from one to the other it said roaming but I never got charged for it.
I've noticed that for some carriers the galaxy does not show any APNs, like when I insert Orange sim the mobile data works fine without APN in the list but when i insert a sim from diffrent carrier it says that the phone is roaming, when I updated the APN for the new carrier and set it to default the roaming triangle was gone...
the bottom line is if you set an APN it doesn't mean that the phone is using it
check if there is a green dot beside it.

[Q] G850F - No service!! HELP!!

Hello all,
Please can someone help me?
Since yesterday my phone is not showing Emergency calls only when I light the screen up. When I unlock the phone I have a message telling me I have no service. Initially I only noticed that I had no mobile internet, but then realised that I could not even connect to Vodafone at all. So I have no service at all. I don't know what to do???
I took my phone to the Vodafone shop, where they put my sim card into another phone and it all worked fine, calls and internet. Then later it hit me that they didn't try another sim card in my phone, so I went back to them asking them to change my sim card all together as they had no spare nano sized sim cards. I got a new sim card but i still have the same problem as above.
I took my phone to the local Samsung service centre where they had a look at it. But all I got from them was to send it off to get repaired, so no real verdict at all.. bit disappointing. Samsung did however to a factory reset for me on my phone, again though all this did was wipe everything and the issue still remained.
Please can someone help me as I lovely phone which is about as good as a iPod
Update
p.s. phone was locked to Vodafone UK, but i use the phone with Vodafone Hungary, still needed to get it unlocked (strange) well i paid to have it unlocked and it worked just fine.
Kwaka_man said:
Hello all,
Please can someone help me?
Since yesterday my phone is not showing Emergency calls only when I light the screen up. When I unlock the phone I have a message telling me I have no service. Initially I only noticed that I had no mobile internet, but then realised that I could not even connect to Vodafone at all. So I have no service at all. I don't know what to do???
I took my phone to the Vodafone shop, where they put my sim card into another phone and it all worked fine, calls and internet. Then later it hit me that they didn't try another sim card in my phone, so I went back to them asking them to change my sim card all together as they had no spare nano sized sim cards. I got a new sim card but i still have the same problem as above.
I took my phone to the local Samsung service centre where they had a look at it. But all I got from them was to send it off to get repaired, so no real verdict at all.. bit disappointing. Samsung did however to a factory reset for me on my phone, again though all this did was wipe everything and the issue still remained.
Please can someone help me as I lovely phone which is about as good as a iPod
Update
p.s. phone was locked to Vodafone UK, but i use the phone with Vodafone Hungary, still needed to get it unlocked (strange) well i paid to have it unlocked and it worked just fine.
Click to expand...
Click to collapse
just wild guess, check your IMEI, does it still stay the same ?
if not probably corrupt efs. tell samsung sc that your imei changed, they should be able to fix it.
ayamgoreng said:
just wild guess, check your IMEI, does it still stay the same ?
if not probably corrupt efs. tell samsung sc that your imei changed, they should be able to fix it.
Click to expand...
Click to collapse
Hello.
No, the IMEI number is still there, it has not changed at all. even the same as on the box i got it in. (Thank you)
ayamgoreng said:
just wild guess, check your IMEI, does it still stay the same ?
if not probably corrupt efs. tell samsung sc that your imei changed, they should be able to fix it.
Click to expand...
Click to collapse
Is there any way of checking further if something is not working or not? My other half just called Samsung and said they will charge ca: $258 or £170 to fix this. for that i can almost by the same phone again second hand???
Please help me I am desperate to get this going again..
Kwaka_man said:
Is there any way of checking further if something is not working or not? My other half just called Samsung and said they will charge ca: $258 or £170 to fix this. for that i can almost by the same phone again second hand???
Please help me I am desperate to get this going again..
Click to expand...
Click to collapse
How about baseband number, does it show that number in settings-about phone.
Sent from my P6-U06
tileeq said:
How about baseband number, does it show that number in settings-about phone.
Sent from my P6-U06
Click to expand...
Click to collapse
Hi, Yes, it has a number... I have added some more info if that helps at all?
Baseband version: G850FXXU1BOA2
Model number: SM-G850F
Network: Unknown
Service State: Out of Service
Roaming: Not roaming
Mobile network state: Disconnected
Device status: Official
Just a thought, I could be way out of course. Just on a hunch, as this was locked to Vodafone UK and then I got it unlocked to use it in Hungary (HU). I just noticed the message on my phone is saying "No service, Selected network (Vodafone HU) Unavailable.
Kwaka_man said:
Hi, Yes, it has a number... I have added some more info if that helps at all?
Baseband version: G850FXXU1BOA2
Model number: SM-G850F
Network: Unknown
Service State: Out of Service
Roaming: Not roaming
Mobile network state: Disconnected
Device status: Official
Just a thought, I could be way out of course. Just on a hunch, as this was locked to Vodafone UK and then I got it unlocked to use it in Hungary (HU). I just noticed the message on my phone is saying "No service, Selected network (Vodafone HU) Unavailable.
Click to expand...
Click to collapse
Can you try using vodafone uk sim?
Sent from my SM-G850F
tileeq said:
Can you try using vodafone uk sim?
Sent from my SM-G850F
Click to expand...
Click to collapse
I would love to try, but I don't have the UK sim any more, typical
Kwaka_man said:
I would love to try, but I don't have the UK sim any more, typical
Click to expand...
Click to collapse
Without the uk sim i think that the best solution would be take it to service.
Sent from my SM-G850F
tileeq said:
Without the uk sim i think that the best solution would be take it to service.
Sent from my SM-G850F
Click to expand...
Click to collapse
Hi, Yes I am doing this today, as I do need the phone. It seems this issue on the Alpha is not easily resolved. I can see the S2, S3, S4 and S5 have these issues as well, but none of their solutions are even coming close to working on the Alpha.
Thanks everyone for your help, much appreciate it
Kwaka_man said:
Hi, Yes, it has a number... I have added some more info if that helps at all?
Baseband version: G850FXXU1BOA2
Model number: SM-G850F
Network: Unknown
Service State: Out of Service
Roaming: Not roaming
Mobile network state: Disconnected
Device status: Official
.
Click to expand...
Click to collapse
Same here. Turned on my Alpha and Emergency call only. WTF is going on?
Temporary fix : go to Settings-Networks and change to GSM only. It working on my Alpha. (SM-G850F)
Kwaka_man said:
Hi, Yes, it has a number... I have added some more info if that helps at all?
Baseband version: G850FXXU1BOA2
Model number: SM-G850F
Network: Unknown
Service State: Out of Service
Roaming: Not roaming
Mobile network state: Disconnected
Device status: Official
Just a thought, I could be way out of course. Just on a hunch, as this was locked to Vodafone UK and then I got it unlocked to use it in Hungary (HU). I just noticed the message on my phone is saying "No service, Selected network (Vodafone HU) Unavailable.
Click to expand...
Click to collapse
See my post for fix (#11)
aspot72 said:
Same here. Turned on my Alpha and Emergency call only. WTF is going on?
Temporary fix : go to Settings-Networks and change to GSM only. It working on my Alpha. (SM-G850F)
Click to expand...
Click to collapse
Hi I tried this and it didn't work for me, my Vodafone sim card still only give emergency calls, no network not internet.. but if I put my vodafone sim card in another phone it works fine. in my phone all other networks seem to work fine still though, for me its only the voafone carrier thats not working
Kwaka_man said:
Hi I tried this and it didn't work for me, my Vodafone sim card still only give emergency calls, no network not internet.. but if I put my vodafone sim card in another phone it works fine. in my phone all other networks seem to work fine still though, for me its only the voafone carrier thats not working
Click to expand...
Click to collapse
Just flashed Lollipop and the bloody Emergency Call still there!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Data works ok though... Wil play with settings and other SIM...
I had the same problem tot.
In my case the Sim tray was broken.
are you sure that yours Alpha are not provider locked?!!
or have locked bootloader
Exactly same problem. Just bought Samsung galaxy alpha g850f was locked on EE network. After unlock same problem no service.
I try two different sim cards and both not working on this device. Where is problem? Maybe if i rooted this phone and instal custom ROM it helps? Anybody help

Custom Rom (on i9300) not working on Virgin Mobile UK

So the other week i put Lineage 14.1 7.1.1/7.1.0 rom on my samsung galaxy s3. I just switched to virgin mobile uk i was previously with giffgaff and giffgaff worked completely fine on this phone and rom. Yes my phone is unlocked. It was originally on a EE contract then i unlocked it and used it with giffgaff (02). The problem i'm having is when i put the Virgin Mobile UK sim into the phone and boot it up it says "Emergency Calls Only". When i go into the network settings and mobile networks and search for mobile networks it shows T-Mobile UK (EE which is who virgin mobile use), Vodafone, O2 and Three. (These 3 here have a padlock icon at the end while T-Mobile does not. Im guessing this is good. When i tap on it it refuses to connect and just tells me to try again later. It might be worth noting that when i start up the phone it briefly says "Emergency Calls Only - Virgin" at the top of the handset which i assume its connected for a second and then disconnects, loses connection or gets kicked off? I was on the phone to Virgin for 20 minutes and after i told the guy i was using a custom rom he did say it might be possible that Virgin does not allow anyone with a custom rom on the network.
Is this possible?
Has anyone else ever used a custom rom on Virgin Mobile UK, could you connect or did you have problems?
Thanks, Luke.
Have you set the apn settings?.
Beamed in by telepathy.
Apn settings affect data and should not affect voice service.
Only way to test the Virgin rep's assertion would need to flash back to stock and try the sim.
audit13 said:
Apn settings affect data and should not affect voice service.
Only way to test the Virgin rep's assertion would need to flash back to stock and try the sim.
Click to expand...
Click to collapse
Quite sure my s3 on a custom kernel was once using vermin so i doubt they'll block custom roms from the network..
Without apn settings you might get as far as edge but certainly wont get 2g or higher.
Beamed in by telepathy.
I think flashing a stock ROM and then trying to connect is the only way to eliminate another possible factor.
Ok, i'll try stock rom then i guess. What do you mean "Without apn settings you might get as far as edge but certainly wont get 2g or higher." I don't get any signal at all so that can't be the problem.
Does or can anyone help me find a faster download link or mirror for a UK version of the stock rom. Samsung-Updates download link from rapidgator is so slow. 7 hours *tears*
The only other place is sammobile.com but that may only be a bit faster.
ldyte1 said:
Does or can anyone help me find a faster download link or mirror for a UK version of the stock rom. Samsung-Updates download link from rapidgator is so slow. 7 hours *tears*
Click to expand...
Click to collapse
If you need the btu 4.3 get it here https://drive.google.com/file/d/0B4vTiHTBB629OVlvY0pkcXN4ak0/view?usp=drivesdk
Beamed in by telepathy.
Tried stock rom, still no luck. Any other ideas? The Virgin guy said it could be a very very small chance that its the sim. But the fact it quickly displays virgin at boot up makes me think the sim is fine.
Maybe try the Virgin sim in another phone? Phone shows the correct imei? Not blacklisted?
Yeh I need to try this, literally no one in my family is on EE or anything using EE. What if the SIM does work in another phone what could be the problem with mine? Phone does show correct imei and it can't be blacklisted since it works with my giffgaff SIM.
Have you recently "moved house" from giffgaff to virgin and ported your number?. Your sim might not be activated. Im swinging with that from this point forward.
Text READY to 789678 from your old phone & SIM and your new sim if that doesn't work.
Moved house? Do you mean like switch from! Giffgaff to virgin? If so yes I just have switched. I was planning to keep my number but since I haven't got network I can't and haven't told them the PAC code.
How can I text a number of I don't have single or does that still work? ?
It is possible it's not active but the guy on the phone told me it was, he even got me to tell him the end 3 digits off the SIM to check.
The reason it's possible is because I ordered the SIM from them and the first one that was supposed to be delivered by YODEL was never delivered I called them that evening and they said we will just sent out another SIM anyway and so they did. This second SIM they sent out is the one I'm using and it might be the first SIM that is only active. But the fact the Virgin rep asked for the numbers of the sim and then told me it's active...I really don't know
Regardless, you must activate the sim, try the text i stated, if no joy try to call vm from the new sim and tell them the pac code then they swap the numbers over. If it doesn't ring out then I'd take it to carphone warehouse and ask them to set up the new sim card.
The sim is active as in it is alive and sending a response but it looks like the actual line attached to it isn't active. Sim cards must be activated to prevent the number attached to it from going stale as there is a forever decreasing amount of 07 numbers available for networks.
I'm convinced that the sim isn't activated, it will currently be a payg sim and might need to be topped up to activate it, then you transfer any number and remaining credit to your new contract/payg sim (if required).
You should still be able to call the carrier on an inactive line so long as the sim is alive. Failing that use a landline.
Beamed in by telepathy.
Well i've called virgin again and they say it is active. It has been over 24 hours. I've tried it in 2 other phones and it just doesn't connect. They even sent out a 3rd sim now and same problem. Definitely a problem there end then, i'm thinking?
ldyte1 said:
Well i've called virgin again and they say it is active. It has been over 24 hours. I've tried it in 2 other phones and it just doesn't connect. They even sent out a 3rd sim now and same problem. Definitely a problem there end then, i'm thinking?
Click to expand...
Click to collapse
Did you try the text to activate the sim?. As I said, the sim can be active as in valid to the system but not necessarily activated to prevent the number going stale and being returned to the pool after 6 months on no use.. Even if there is no signal at all you should have at least tried it once.
Maybe the sim is payg and needs a topup to activate. That could be another restriction.
I don't have any simcard documentation so I'm shooting at fish in a barrel but surely 3 sim cards on the trot can't be faulty. Something is amiss..
Beamed in by telepathy.

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