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Anyone been successful using their Airave with their Evo 3d?
I am successful it but requires (1) toggling roaming mode to Sprint only, (2) hard reset (remove battery) and (3) update PRL---EVERY TIME I want to get on Airave....worse, if I leave the Airave coverage, my data keeps working, but I can't make or receive phone calls--have to do ANOTHER Hard reset + PRL update. Since I have my 3VO in an Otterbox Defender case, it really makes the entire situation NOT WORTH IT...(Already been on tech support for 4+ hours on this issue...)
Oh and my wife's Samsung Restore won't even connect at ALL lol....
So has anyone been able to seamlessly enter/exit their airave coverage on the 3VO without any hassles?
Thanks in advance!
panamaniac said:
Anyone been successful using their Airave with their Evo 3d?
I am successful it but requires (1) toggling roaming mode to Sprint only, (2) hard reset (remove battery) and (3) update PRL---EVERY TIME I want to get on Airave....worse, if I leave the Airave coverage, my data keeps working, but I can't make or receive phone calls--have to do ANOTHER Hard reset + PRL update. Since I have my 3VO in an Otterbox Defender case, it really makes the entire situation NOT WORTH IT...(Already been on tech support for 4+ hours on this issue...)
Oh and my wife's Samsung Restore won't even connect at ALL lol....
So has anyone been able to seamlessly enter/exit their airave coverage on the 3VO without any hassles?
Thanks in advance!
Click to expand...
Click to collapse
As far as I can tell, my Evo 3d switches to/from the Airave just fine. Admittedly, I almost never talk on the phone. I don't know how well it's working.
What model of Airave do you have? I've got one of the originals.
Woah.....dude I'm jealous. Mine is a HubBub C1 600 RT...I'm assuming it's a fairly recent model as I just received it and it looked new...it's labeled "Airvana" as well. Also, you can tell if you're making your call on Airave or not by listening for a few extra tones at the beginning of an outgoing call, or by simply dialing *99 and it'll tell you if you're on the Airave network.
So maybe only the newer models are ****ed up with Android?? Maybe I should call and request an older model...
mine works the same way the evo4g did; if you start a call on the airrave, and leave the house/area, the call will probably drop off; if you start a call outside of airrave coverage, and them come into the house, you do NOT lose any calls..
I have the new airave
OK, so long story short, these units ARE working with Evo 3D/Android 2.3 etc..........
....this is so ****ing annoying. If it works for you all it should work for me. I have no idea why it isn't. I guess I'll just be patient....or maybe I should ask them to send me another unit, hmm....
panamaniac said:
Woah.....dude I'm jealous. Mine is a HubBub C1 600 RT...I'm assuming it's a fairly recent model as I just received it and it looked new...it's labeled "Airvana" as well. Also, you can tell if you're making your call on Airave or not by listening for a few extra tones at the beginning of an outgoing call, or by simply dialing *99 and it'll tell you if you're on the Airave network.
So maybe only the newer models are ****ed up with Android?? Maybe I should call and request an older model...
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I know I can tell if I am or not, I just don't know if I have used the phone when I was at home or not.
xenx said:
I know I can tell if I am or not, I just don't know if I have used the phone when I was at home or not.
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Click to collapse
Ah gotcha. Well even if it dropped calls as I was leaving or entering the coverage area that would be fine...it's the hard reboot + prl update that's killing me...
I think you have a bad unit...either the phone or the airvana...I am running great with mine, and don't drop calls coming or going. 3G works great (when I'm not using my wifi network) and I am showing full bars for service. I would call sprint and have them resolve this, something needs to be replaced.
Mine works in and out. Just mine though. Everyone else here connects fine. (2 evo 3ds & 3 evos)
Sent From My HTC Evo 3D Using Tapatalk On The Now Network From Sprint!
We just got an airrave this week and it works fine with me Evo 3d no need even to power off.
Mine works fine. But I only have the original one.
Mine is maybe a few years old. Works fine for me, same as evo 4g.
Mine has never been able to acquire the airave when I arrive home. From what I read here that is not normal?
Sent from my PG86100 using Tapatalk
my 3D works fine with the my air rave unit. I never did anything, it just worked as soon as it was activated.
panamaniac said:
OK, so long story short, these units ARE working with Evo 3D/Android 2.3 etc..........
....this is so ****ing annoying. If it works for you all it should work for me. I have no idea why it isn't. I guess I'll just be patient....or maybe I should ask them to send me another unit, hmm....
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I had one of the first Airvana's when they came out. It wouldn't work with my 3D for some reason. Sprint tech support shipped me a new one and it works perfectly, I don't know if I had a firmware issue or something, but the new one works perfectly.
I've had my airwave by sprint since the samsung instincts came out and never had a problem with it unless the power or cable went out...keep in mind that ONLY cdma phones will work with it,a broadband phone like the renagade 950(worst phone ever made anyway)won't work....maybe your unit is bad,it also has to be activated,it costs $4.95 amonth but well worth it....hope this helps alittle
hope mine isn't a bad apple when it arrives spent like my whole day off last fridayon phone and in corporate store with various sprint agents *****ing cause they gave me a run around about getting it for free as i lost all my reception once i switched from evo4g to the evo 3d in my apartment .You have to be a ***** but they eventually said they would ship me mine... waiting patiently for it to arrive atm
if i at least received my text messages in a timely fashion as i did on my evo and such in apartment i wouldn't care but the evo3d has 3 bars less the the evo4g did meaning no bars inside so i had to ask for one as i wasn't accepting the switch back to evo4g they suggested
and was very surprised they were so hard to work with they usually are my favorite reps to deal with tbh
i had 4 people i had to talk too.. they even gave the corporate rep the run around when in doubt demand a manager after u nicely ask for the employee number that always seems to get it done
spyngamerman said:
hope mine isn't a bad apple when it arrives spent like my whole day off last fridayon phone and in corporate store with various sprint agents *****ing cause they gave me a run around about getting it for free as i lost all my reception once i switched from evo4g to the evo 3d in my apartment .You have to be a ***** but they eventually said they would ship me mine... waiting patiently for it to arrive atm
if i at least received my text messages in a timely fashion as i did on my evo and such in apartment i wouldn't care but the evo3d has 3 bars less the the evo4g did meaning no bars inside so i ahd to ask for one as i wasnt accepting the switch back to evo4g they suggested
side not was very surprised they were so hard to work with they usually are my favorite reps to deal with tbh
i had 4 people i had to talk to they even gave the corporate rep the run around when in doubt demand a manager after u nicely ask for the employee number that alwasy seems to get it done
Click to expand...
Click to collapse
I hope the Airave helps you too--but have you considered that your phone is bad? I don't think I've heard widespread reports of 3D being worse reception than the 4G...
Also, there are a few semi-hacks (using CDMA workshop, QPST, etc) that can help speed up your internet or put you on roaming to better towers----check out the development section
More thoughts
So I just got off the phone with customer support; I was told to reset it one more time and see if that helps; if not, to call back in and they'd send a replacement.
To recap, the issues I've been having are:
1) Evo 3D must have PRL update every time I come home to find the airave
2) Airave only gives 5 bars if I'm 5 feet away. 20 feet away + a wall = 2 bars again!
3) I've never successfully transferred a call either into or out of Airave--if I leave the house the phone cuts off 100% of the time
4) Wife's Samsung Restore has never been able to connect to Airave at all
All these stack up to my thinking it's the unit itself--especially since others have said their unit works fine w/ the Evo.
Questions:
1) Has anyone else reset their unit? Did the lights or anything change, because mine didn't.
2) Has anyone noticed a difference (Either in wifi speed or airave performance) between plugging airave into your wireless router as opposed to directly in your modem (w/ wireless connected to airave)?
Thanks for any help. I'm hoping my discussion here will help others trying to navigate the same bull****.
panamaniac said:
So I just got off the phone with customer support; I was told to reset it one more time and see if that helps; if not, to call back in and they'd send a replacement.
To recap, the issues I've been having are:
1) Evo 3D must have PRL update every time I come home to find the airave
2) Airave only gives 5 bars if I'm 5 feet away. 20 feet away + a wall = 2 bars again!
3) I've never successfully transferred a call either into or out of Airave--if I leave the house the phone cuts off 100% of the time
4) Wife's Samsung Restore has never been able to connect to Airave at all
All these stack up to my thinking it's the unit itself--especially since others have said their unit works fine w/ the Evo.
Questions:
1) Has anyone else reset their unit? Did the lights or anything change, because mine didn't.
2) Has anyone noticed a difference (Either in wifi speed or airave performance) between plugging airave into your wireless router as opposed to directly in your modem (w/ wireless connected to airave)?
Thanks for any help. I'm hoping my discussion here will help others trying to navigate the same bull****.
Click to expand...
Click to collapse
comcast here 50mbps i pay for
Modem>Airave>airport extreme base station> speedtest at 40mbps
Modem>Airport extreme base station>speedest 55mbps
nothign was uplaodign downloading on the network at the time
what they told me to do wasnt needed but added below for reference
Apple Airport Extreme
The airport extreme router does not have a DMZ instead you would set up for default host
1. Go into the Macintosh HD
2. Go to Applications>Utilities and select Airport Utility
3. Select Manual Setup.
4. Go to Advanced>Logs and Statistics>DHCP Clients and verify the IP address for the AIRAVE.
5. Go to Internet>NAT, check the box for ?Enable default host at? and place the IP address of the AIRAVE in that box.
Hit Update and powercycle the base station.
To ensure authorized access to your Sprint Nextel account information, please log on Sprint.com to create a personal PIN and a Security question & answer. Access will be provided to your account only with the PIN or Security question/answer you set up.
it works amazing with evo3d no prl updates needed havent tried transferrign calls into out of airave have no need myself just need my texts and calls at home i dotn call alot but have to be handy if there is any
model airvana 2
can confirm in basement 5-10 ft away from ti where i wanted it 5 bars
main fl (1st fl) i flr between it 2-3 bars 2nd fl 1-2 bars and i did set it for longe range in preferences on the sprint online portal
review amazing i don't need it in my backyard etc i have super fast wifi for data emails etc just needed signal for emergency calls or texts when inside basement(garden apt) so for me 100% win
hope this helps you guys in any decisions your making any questions pm me ;D
Thanks for such a thorough response!!!
Does your Evo 3D have Google Voice?
Mine does, so that texts/voicemails go thru GV; but it's still my Sprint cell # being used.
In my home I get horrible 3g speeds. So bad I have to use wifi. Where I work (outside) I get terrible service and bad 3g speeds. I called Sprint about this issue and was told that area has good (not great) but good coverage. They told me to bring the phone in to have it looked at. I know its not the phone because this was the same with my Hero. I just want to know what my options are. I honestly feel like they should put a discount on my bill or give me unlimited roaming. This is a very bad problem. I drop calls like its going out of style and 3g isnt even an option. As for 4g, nothing at all. This has been going on for a while and Im really getting fed up. Any ideas?
We are all in the same boat.
As soon as we get a radio update.
Pardon my ignorance because I'm not sure how it works or what hardware you need, but the Sprint Airave signal booster is supposed to work great. A friend of mine works at Sprint and was telling me that evidently it plugs into your wireless router??? and goes for around $100 bucks but he swears that he's getting full bars throughout his entire house including the basement. Might at least help while at home...
Technically we all have free roaming. We roam for free on Verizon's network so in theory, you should never drop a call if you have either Sprint or Verizon service where you are. I know it worked that way for me on the Evo 4G and once I turned off all the roaming guard crap on the 3vo, it seems about as good as my old Evo 4G. So have you gone into Settings, Wireless, Mobile Network, and turned off the roaming notification sound and made sure you turn OFF all roaming guards?
Edit: BTW my neighbor has the Airave and it does give him 4 to 5 bars throughout his single-level 2850 sq/ft house. No problem keeping a call over there!
Mike
i have the airave and it does work great, call sprint complain about the service and they should give you one for free
ubcwigwam said:
and goes for around $100 bucks
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This one? Its $50 at Amazon:
http://www.amazon.com/Sprint-Airave/dp/B0035TLZ3O
Called Sprint about this and the guy said Sprint charges a $36 activation fee for this type of unit. Also supposedly it does use your minutes on your plan, and you can pay an additional $10 a month to get unlimited minutes while connected to the Airave
EVOLICIOUS said:
i have the airave and it does work great, call sprint complain about the service and they should give you one for free
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Click to collapse
I've heard of a bunch of people getting free airaves for having poor signal at home. Is it true that it only works for voice, though, not 3g? I can make and receive calls ok, but the 3g and 4g signals at my house are awful. And they have been for over a year. They were bad on my OG Evo. I just would like to be able to surf the net on my phone. Or, even, tether occasionally, if we loose power to the main network. Thanks.
EniGmA1987 said:
This one? Its $50 at Amazon:
http://www.amazon.com/Sprint-Airave/dp/B0035TLZ3O
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Click to collapse
i have had the airave since it was in existance. i was actually a tester for them before they went public. the one you linked it the old model 1X. the one you want is http://www.cnet.com/8301-17918_1-20014429-85.html
it is 3G capable. all and all a way better unit. if you call up explain your situation. for me what actually got me one many yrs ago was basically the truth. told them i am in a on cal field. i need my cell to ring when i am called no tgo to voicemail. if they could not provide me a way to fix it. i simply was going elsewhere. then i was offered to test a new device. ended up being the first airave. back then device was free and 4.99 a month which i was credited every month so was essentially free to me. now on the new one it is actually free per month 0 dollars. as long as you qualify.
its sprinnnnnt
Its definitely Sprint.. my company works with Sprint, and although they havn't said it was their problem, they are asking for all reports in our buildings of radio errors (network failure, data failure, can't make calls, text's come in with timestamp 4-5 minutes before the time they came in).
I personally thought it was the 3D, b/c I had a OG the day before and everything was fine, then I get to work and can't make calls with full signal. We have the sprint antanae's throughout our building, so something is up. It seems to only effect me at work though -- which is pleasantly located beneath the jet base flight path.
smarcin said:
I've heard of a bunch of people getting free airaves for having poor signal at home. Is it true that it only works for voice, though, not 3g? I can make and receive calls ok, but the 3g and 4g signals at my house are awful. And they have been for over a year. They were bad on my OG Evo. I just would like to be able to surf the net on my phone. Or, even, tether occasionally, if we loose power to the main network. Thanks.
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Click to collapse
If you get the Airvana which is the second version of the Airave, you will get 3G as well. I've had it ever since I had my first EVO. I'm in a great coverage area but for some reason, I don't get any signal in my apartment or about a 1/2 block in either direction from my apartment.
The Airave works great. Whether or not you can get one free (normally $99 + $5 per month) depends on your situation and if you convince them its the right thing to do. I had to talk to 4 supervisors and a manager before they agreed to give it to me for free.
I got an Airave for free, just dialed 611 and talked to a rep, said I had to stand by a window or go outside to avoid dropping calls. Didn't have a problem getting one, the rep agreed that would solve the issue. Works wonders in the house.
Sent from my PG86100 using Tapatalk
spencer88 said:
I got an Airave for free, just dialed 611 and talked to a rep, said I had to stand by a window or go outside to avoid dropping calls. Didn't have a problem getting one, the rep agreed that would solve the issue. Works wonders in the house.
Sent from my PG86100 using Tapatalk
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Kinda sad that you need a airave or to go outside just to make a phone call. Did you tell sprint its 2011 ?
1. Yes there's a huge issue in terms of 3G speeds that have been going on since the Evo came out. There are more users on their network but they haven't expanded it. I took the issue so far that I was talking to people "From the Office of Dan Hesse" (Yes, I'm serious. I still have the voicemails and emails). It took them a while to go from "It might be your phone" to "OK, it's probably not your phone" to "The network in your area is crowded" to "Ok the network is overloaded everywhere". They promised me it would be fixed by May (this was going on since this past January). I used to get 1.5 Mbps 3G speeds and 15 (YES 15) Mbps 4G speeds, but now I'm lucky if I hit 500 Kbps on 3G and 4 Mbps on 4G.
And yes, they will send you an Airave. My internet bandwidth wasn't enough to support my Vonage VOIP modem and the Airave, so I put it aside. What they don't tell you is that if you don't use it for 3 months, you have to send it back or you owe them $200 (or $150, I forgot). You can always ask for it again later, but it's kind of grimy they don't tell you that. I got a surprise phone call about it. The good thing about the Airave is that after it's on your account, you can make it so that anyone can use it or you can limit it to certain phone numbers (like you and your family, for example). It does 5 calls at once tops. The BAD thing about it is that it will use your pool of minutes even if your calling a mobile number (free mobile to mobile doesn't apply).
And yes it does 3G. I HATE this about Sprint, but they're the cheapest carrier, which is why I put up with them. Also I just applied for a job with them; just waiting for the paperwork to go through on their end.
The alternative to the Airave is to download an app called Roam Control from the Market. Yeah it's like $4 but you don't need root to use it on the 3D. It lets you force roaming. But beware:
Sprint's roaming rule is this: If more than half the total minutes you use in a billing cycle are roaming minutes, for 3 months in a row, you'll get a warning letter in the mail. Do it again and they'll terminate you. Data I'm not sure, but being more expensive to them than voice, I'm gonna say don't go crazy. Also when you roam, even though it says 3G, you're on 1x.
I have thought about asking for an Airave, just havent gotten around to it. As for roaming, what people need to understand is that it really isnt free. When you roam mobile to mobile (which normally is free), eventually they start using your anytime minutes. When I had my Hero (rooted) I was able to set it to roam all the time, and I was on the phone a good 2 hours a day. Next thing I know, I had a $600 phone bill. I was told that if you use it excessively, they start to use your anytime minutes. I thought this was retarded since just about every call one makes, is to another mobile phone. I really just want them to give me unlimited roaming and Ill be set. Gonna give them a call eithher today or tomorrow and see what can be done. Airave will help me at home, but not on the road.
The Airave does have 3G but really, what's the point? It hooks to your internet router which probably has WiFi anyway so you might as well just connect via WiFi. We checked the 3G speeds on the Airave and got about 600/900. Connected to the same WiFi router, you get 17,000 and 2,000.
Mike
mikeyxda said:
Technically we all have free roaming. We roam for free on Verizon's network so in theory, you should never drop a call if you have either Sprint or Verizon service where you are. I know it worked that way for me on the Evo 4G and once I turned off all the roaming guard crap on the 3vo, it seems about as good as my old Evo 4G. So have you gone into Settings, Wireless, Mobile Network, and turned off the roaming notification sound and made sure you turn OFF all roaming guards?
Edit: BTW my neighbor has the Airave and it does give him 4 to 5 bars throughout his single-level 2850 sq/ft house. No problem keeping a call over there!
Mike
Click to expand...
Click to collapse
Just a tid-bit about roaming. Yes, it's free to roam, but I sometimes get stuck between a rock and a hard place with signal where it picks up the most faint Sprint signal, which is so weak that nothing works, but enough to not roam to VZ's network. Not much you can do about that if that happens to you.
What I just got, but haven't spent much time with yet is RoamControl (paid app in market). It allows you to force roaming and works without root on the Evo 3D. Though, I do want to say word of warning that Sprint can drop you from their service all together if you abuse the roaming. Not sure what the rules are about it, but word of warning.
mikeyxda said:
Technically we all have free roaming. We roam for free on Verizon's network so in theory, you should never drop a call if you have either Sprint or Verizon service where you are. I know it worked that way for me on the Evo 4G and once I turned off all the roaming guard crap on the 3vo, it seems about as good as my old Evo 4G. So have you gone into Settings, Wireless, Mobile Network, and turned off the roaming notification sound and made sure you turn OFF all roaming guards?
Edit: BTW my neighbor has the Airave and it does give him 4 to 5 bars throughout his single-level 2850 sq/ft house. No problem keeping a call over there!
Mike
Click to expand...
Click to collapse
What did you change in the settings? I've been looking to make the roaming popup go away, but I couldn't get it to go away on my OG Evo either...
ubcwigwam said:
Pardon my ignorance because I'm not sure how it works or what hardware you need, but the Sprint Airave signal booster is supposed to work great. A friend of mine works at Sprint and was telling me that evidently it plugs into your wireless router??? and goes for around $100 bucks but he swears that he's getting full bars throughout his entire house including the basement. Might at least help while at home...
Click to expand...
Click to collapse
The Airave broadcasts it's own CDMA signal, and connects to your internet connection to route calls. If you call Sprint and complain about coverage, they'll usually give you an Airave for free with free service. I've got one (Airvana w/3G), and it works excellent.
mikeyxda said:
BTW my neighbor has the Airave and it does give him 4 to 5 bars throughout his single-level 2850 sq/ft house. No problem keeping a call over there!
Mike
Click to expand...
Click to collapse
no problem with brain cancer either i bet
Ryan00 said:
Kinda sad that you need a airave or to go outside just to make a phone call. Did you tell sprint its 2011 ?
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Click to collapse
We get coverage in the house, but it's a low signal with the occasional dropped call. The airave assures that we don't have any dropped calls.
Sent from my PG86100 using Tapatalk
Has anyone else had this issue with the airave? Whenever I get back into my house I guess my photon doesn't connect to the airave correctly and I get silent calls until I reboot my phone. Anyone else? I didn't have this issue with my 3d.
Airave is kinda old, that could be it.
Sent from my MB855 using Tapatalk
Bigjim1488 said:
Has anyone else had this issue with the airave? Whenever I get back into my house I guess my photon doesn't connect to the airave correctly and I get silent calls until I reboot my phone. Anyone else? I didn't have this issue with my 3d.
Airave is kinda old, that could be it.
Sent from my MB855 using Tapatalk
Click to expand...
Click to collapse
I used to have that problem before the OTA update came out, but it happened regardless of whether I was by my Airave or not. The OTA seems to have solved it though
Bigjim1488 said:
Has anyone else had this issue with the airave? Whenever I get back into my house I guess my photon doesn't connect to the airave correctly and I get silent calls until I reboot my phone. Anyone else? I didn't have this issue with my 3d.
Airave is kinda old, that could be it.
Sent from my MB855 using Tapatalk
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Click to collapse
I was given an Airvana by Sprint a few months ago. I had major issues with the Nexus s 4G and the Airvana. It would work fine for a bit, then it would block all my incoming and out going calls. Sometimes it would miss route them as well. It was only on the Nexus and when I unplugged the Airvana everything would work again. That's actually how I got the Photon. Sprint sent it to me to address the issue. You problems seem more like a well known bug with the phone that was addressed with the OTA.
I don't seem to be having any problems with the Photon and Airave at all. I have one of the older models that's voice only, I wish I had the one that's data as well.
I have the new airave and my photon connects just fine. I also don't have that issue anymore either where my evo would send the same message a million times to the same person...lol...not one blip with the mopho and airave!
Sent from my MoPho using XDA Premium.
I have the newer airave, and the Photon connects just fine. I do have problems with the airave fairly often. Probably once or twice a week I have to reboot the airave because it loses its internet connection, or stops putting calls through. The issue is always the airave, though, not the phone.
I guess I will have to see if sprint will send me a newer one. I have had this one for two years now and I really can't live without it. The reception in my house is terrible and if sprint didn't send me one of these for free I would have dropped my service........no point in having a carrier that you can only use outside your house
My parents have one of the new airraves and my photon connects but all I get is weird alien like sounds sounds like a scrambled code or something it is really weird and annoying if anyone knows of a fix please let me know
Sent from my MB855 using XDA App
Bigjim1488 said:
Has anyone else had this issue with the airave? Whenever I get back into my house I guess my photon doesn't connect to the airave correctly and I get silent calls until I reboot my phone. Anyone else? I didn't have this issue with my 3d.
Airave is kinda old, that could be it.
Sent from my MB855 using Tapatalk
Click to expand...
Click to collapse
I have airave airvana and i get silent calls all the time. Had to unplug airave.
OK Guys here's the issue. I spoke with Airwave support and he had me do a test:
http://voiptest.packet8.net/
Click the Start Test Button. When it's finished the thing you are looking for the most is Jitter Rate( you will have 5 different catagories). If your Jitter Rate is High (mine was 65ms) you WILL NOT be able to maintain a VOIP call thru the Airwave (it has to be no higher than 5ms). The Sprint Rep told me to call my ISP (TWC) and have them Clean and Flush my line, I did, and my Jitter Rate went down to 1.1ms and my Airwave works GREAT. Have your lines Cleaned and Flushed and rerun the test and you WILL see a difference.
So I figured out my problem I forgot I had set my voice codac to 4GV and the air rave doesn't support that. switched it back to evrc-b and all is well.
Sent from my MB855 using XDA App
ghodzilla5150 said:
OK Guys here's the issue. I spoke with Airwave support and he had me do a test:
http://voiptest.packet8.net/
Click the Start Test Button. When it's finished the thing you are looking for the most is Jitter Rate( you will have 5 different catagories). If your Jitter Rate is High (mine was 65ms) you WILL NOT be able to maintain a VOIP call thru the Airwave (it has to be no higher than 5ms). The Sprint Rep told me to call my ISP (TWC) and have them Clean and Flush my line, I did, and my Jitter Rate went down to 1.1ms and my Airwave works GREAT. Have your lines Cleaned and Flushed and rerun the test and you WILL see a difference.
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Click to collapse
I have this same issue - where 50% of my incoming calls never reach me and go straight to voicemail. Other times, I would not be able to call out and other times it would go without doing anything... same goes for incoming.
Spent hours back and forth with sprint tech, with battery pulls, profile updates, power cycling of airvana and phone and reseting airvana and photon - tried switching to "sprint only" / "any cdma" / "automatic" - nothing particularly gave better results.
After the voip test, everything was in range except for the jitter - mine was between 70-300ms and average in between that which you are right about VOIP not being optimal.
I tried explaining this to comcast (my isp) and they had no idea, saving signal, upstream/downstream is good..
*** How or what do you need to do to have them [the isp] "clean / flush" the line? Is there a better technical term to convey to them?
Is this something they do over the phone from their network side? I have a comcast tech coming in, and from what a sprint tech told me - there's a possibility that the cable lines to my apartment may have not been shielded well creating RF/radio frequency interference, which results in high jitter - so it, according to him is a physical issue - not sure.
I have an old samsung voice only airave - and this works perfect without changing anything...
Would love to get the 3g data back on the airvana and have this work.
This is a legit problem. Been dealing with it for about 4 months now. Started out where the everything works great after a power cycle. Then at some point the Nexus S 4G I had would stop working with the Airvana (the new Airave). All my calls in and out were blocked and other times my calls were incorrectly routed.
I was really weird because at times the Airvana would completely kill the radio on the Nexus. I would just have the signal bars with the little x over top. Other times I would roam on Verizon and no one was able to force me back to the Sprint Network.
I actually lost a some business due to my phone not receiving the calls.
However, as soon as I unplugged the Airvan everything went right back to normal.
My wife's Epic worked just fine as did the Hero, Evo and Evo 3D. Thats actually how I got the photon for free. I had just bought the Nexus outright and was not able to return it. My problems were so well documented that a manager called me one day and offered me an Evo 3D as a way of addressing the problem.
After 2 bad Evo 3D's they sent me the Photon. Everything worked well until last weekend. I had to kill the Airvana once again. My calls were getting blocked.
Apparently what has happened is that Sprint pushed an update to the Airvana and some customers will need to have the device reset on Sprints end. I tried resting it on my end and it's a no go. I just have had to much on my plate to call them again and deal with the scripted support.
Honestly, the radio in the Photon is way better then either of the Samsungs and even the Evo 3D. So it hasn't been a huge rush.
Hope this helps. Also thanks for writing this because I thought I was going crazy as Sprint claims to have never seen these problems before.
I even had a Sprint rep tell me he was going to "boost" the signal to my phone so I got better reception in my area.
It's definitely as I agree an airvana issue - as yourself - as soon as I turn off the airvana... everything works fine... or of out of the airvana network.
What was worse is that the trroubleshooting timing - when calling/testing with tech, it works... best was that they thought everything was great when they called to test incoming, A few minutes to wrap up, I asked if they could dial it once more... straight to voicemail I really wish it did get corrected
The 1st gen samsung hasn't given me any problems thus far which makes me wonder what the issue really is... I was given a replacement 2nd gen airvana because we thought the other airvana was going bad or malfunctioned somehow.
The airvana apparently has an "access menu" which I haven't looked at : the ip they gave me : 192.168.17.2 username : admin / password : admin (or blank). They said there weren't many things to change (I can't confirm this) from there ... i,e time zone/date
This ISP clean/flush looks interesting, but I don't know what that entails or how to convey the message to them to do it.
I lost a lot of calls which should have went through - I know that feeling. It's quite a bit of time to reconvey the issues over and over going through the same steps over and over (regardless of previous call log notes) - just hoping, that this time it will work....
Is it maybe a high jitter issue??
If your Jitter Rate is too high, it will NOT keep a constant VOIP call (that's what we are using with the Airwave, VOIP). I just tell TWC to Clean/FLush my line and they know what to do. You can also tell them to Reset your Modem. This all happens on Their end. The can Reset your Modem over their line.
same Issue
I had the same issue, i upgraded from the epic to the motorola photon, when i got home all my calls were blocked and i had no air rave coverage.*99 didnt go through. I went through the settings and did a manuel update to the latest motorola software to address the silent call issue. Then i logged into my sprint account online, and reconfigured the settings to my air rave(its the new air rave airvanna) After i restricted my airvanna air rave to only my cell phone number and my wifes, i turned off my phone and turned it on, and all my problems were solved. If anyone needs help finding the settings for your air rave, let me know, it took me some time to find it, i could help you locate it. It appears we all have indifferent issues with this phone. My problems been fixed since the 23rd of august. Still no issues today.
Right thanks - I had them "reset" and send a "refresh" signal to my modem - but that didn't do anything to the jitter unfortunately... still in the ~70ms range jitter. Is that what you mean then by "clean / flush" ?
Regarding the mention of restricting the your phone number on the website, yes this was a bit tricky to get to - I initially did use this, but removed my #.
I think my apartment complex has so many airvanas around because wherever I walk around to the outside, I am at times connected when I know it shouldn't...
Apparently - if anyone else comes to your residence that has a sprint connection, their sprint phones don't work - the old airave samsung was able to add multiple phone numbers in that situation. I forgot how long it took for the sprint network to accept the guests' phone #'s - but how much can we ask for?
I am not sure if you could add more "sprint" lines to the account if guests arrived with sprint phones to have it work...
Just got my Airave last night the thing is just disgusting! I love ti and couldn't ask for better. Got my own tower in my house. Still connected down the street too. Frickin sweet. No silent calls here, will respond with more use too.
-DJ
Lately I have noticed my phone going into roaming mode a lot. Sitting in my house today it went into roam. I live in town and get a good 4G signal when I turn it on. I should not be roaming. Here and there running around town I go into roaming too. If I try to make a call it tells me welcome to Verizon this account can not ne authenticated. it won't let me make a call. Now I know we roam on verizons towers but if i can't make a call when i actually need to because I am roaming I am gonna be pissed. If i try to send a text it gives me an error 64 as well. I have been rooted for about a month or longer and just started having problems.
My thought is it is some sort of security thing sprint has been doing to crack down on rooted devices that are forced to roam. I am not forcing mine into roam and have no intention to. Is there any suggestions I can try to keep from going into roam so much.
I live around Austin tx. Anyone else notice more roaming lately?
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I had the same exact problem and searched for a solution for months. Call sprint, ignore everything they try to do to fix it and request an hlr refresh (or reload, reset, etc....). It's the only solution I found and is very easy provided you get the right rep. I've also heard its easier doing this over sprint chat on their website. Hope this helps!
There is a thread in the general section that has a few prls up. I had to switch mine a few times to get good signal back.
I know there are a few towers down in my area because of the storm. Sprint is taking their sweet time fixing them as well. I called a few times to submit a ticket and they always say they will call me back within 24-72 hours and never do. I always have to call back. Really bad customer service if you ask me! Sprint's network right now is a joke! It can't compare to Verizon or ATT in my area.
oohaylima said:
There is a thread in the general section that has a few prls up. I had to switch mine a few times to get good signal back.
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What area are u in and which one worked best for u
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I live in Fort Leonard Wood. 1115 worked best for me.
I have been having this problem as well. After about 2 weeks of constant phone calls to Sprint, multiple CHLR resets, and even an exhange, the new 1 does the same thing. It will work for a few days, then I'll go into a roaming area, and whamo, the Verizon lady tells me my phone cannot be authenticated! Funny thing is my original 4G, never roams in these areas, and when it does, it roams perfectly well...
So... About 4 days ago, I noticed that I couldn't connect to 4G anymore, but 3G works fine. Now I've always had full signal 4G where I live because there's a tower just down the block by the Sprint store. I can connect and I even get an I.P. address, but there's no data getting through. You can imagine how many times I went to recovery, cleared data, wiped, re-flashed, all the while thinking it was the ROM that had problems.
The answer came to me in the form of my younger brother. He has the Evo Shift and also had been having issues with his 4G. Now his phone is stock, so that ruled out the ROM being the issue (thank GOD I thought I somehow screwed my WiMax). So he tells me there was a power outage about 4 days ago at around 3am, since then he hasn't been able to connect.
What I'm thinking is- IT'S BEEN 4 DAYS... You guys here who work at Sprint, do you think a small power outage can bork the 4G network for 4 days?
And if so, how come it hasn't affected the 3G network as well?
Maybe It's another issue altogether...
Sprint actually has 4G?
Zoidpilot said:
So... About 4 days ago, I noticed that I couldn't connect to 4G anymore, but 3G works fine. Now I've always had full signal 4G where I live because there's a tower just down the block by the Sprint store. I can connect and I even get an I.P. address, but there's no data getting through. You can imagine how many times I went to recovery, cleared data, wiped, re-flashed, all the while thinking it was the ROM that had problems.
The answer came to me in the form of my younger brother. He has the Evo Shift and also had been having issues with his 4G. Now his phone is stock, so that ruled out the ROM being the issue (thank GOD I thought I somehow screwed my WiMax). So he tells me there was a power outage about 4 days ago at around 3am, since then he hasn't been able to connect.
What I'm thinking is- IT'S BEEN 4 DAYS... You guys here who work at Sprint, do you think a small power outage can bork the 4G network for 4 days?
And if so, how come it hasn't affected the 3G network as well?
Maybe It's another issue altogether...
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4G is WiMax and 3G is EVDO so one getting knocked out might not affect the other....also, if they haven't had reports about that particular tower, they might not know to fix it.
To the poster above: if your not going to be helpful, don't post.
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That sucks man. I'm blanketed in supposedly 4g service and can't get it neither. I wanna go take a dump on one of their towers.
Can a power outage kill 4G? Certainly. Cell towers work like many other electronic devices, and are still prone to things getting shorted (Even if there are several layers of protection to try and stop that). I would honestly recommend calling tech about it and seeing if the towers near you have any posted outages, or at least report the issue.
They likely cannot fix the issue unless they know about it, and if everyone presumes everyone else will report the issue; it may never get reported.
Rayne Jarre said:
Can a power outage kill 4G? Certainly. Cell towers work like many other electronic devices, and are still prone to things getting shorted (Even if there are several layers of protection to try and stop that). I would honestly recommend calling tech about it and seeing if the towers near you have any posted outages, or at least report the issue.
They likely cannot fix the issue unless they know about it, and if everyone presumes everyone else will report the issue; it may never get reported.
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I'll call tomorrow and bother someone over at the local sprint. I'm just wondering how did the 4G go out and not the 3G network. Oddly enough I also noticed the 3G network is slightly faster now... i.e. - I could never watch HD movies on Youtube without having the 4G on, now since of course I can't connect I tried on 3G and it didn't skip a beat. Maybe breathing too much spray paint fumes is making me crazy
The 4G sits on a separate tower from the Sprint tower's as the 4G is provided via Clear.
Noiro said:
The 4G sits on a separate tower from the Sprint tower's as the 4G is provided via Clear.
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Gotcha
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