Hey guys.
I have a problem with my HTC EVO 3D. I've been using it for a year and everything was fine until yesterday. I was playing Real Racing 3 when my phone suddenly restarted and then turned off before I could enter my PIN code and didn't boot up. I thought that it might have overheated or it was some crash or something, I put the phone to charging and it easily turned on (I must mention, that there were about 70% battery left). I charged my phone and didin't use it whole afternoon. In the evening, I was trying to unlock my phone (with about 70% of battery) when suddenly the same happened again - the phone restarted and before entering PIN code turned off at all. After that I wasn't able to boot my phone.
I tried charging it with original HTC AC charger and also using my laptop and even a car charger, but nothing changes.
When the phone is not plugged in to charging, it doesn't show any signs of being alive. I tried pressing volume down/up/camera buttons + power on button, taking off the battery for about an hour, charging the phone for ~6 hours. Nothing works.
However, I realised that when I connect the phone to my laptop, there is a 'new device is connected' sound, but I am not able to access my memory card or do something else. Also, when the phone is charging, the red charging light is on, which after a few hours turns to green and after some more time disappears at all. When trying to turn on the device while it is charging the red light disappears as soon as the power button is released ant comes back after about 20 seconds.
Sorry for such long story and for my bad English. I am very disappointed. I still have a warranty, but I dont want to take the phone there, because the fixing lasts at least 2-3 weeks and also since I'm unable to boot my phone, there are a lot of my personal information in it, such as passwords,messages, bookmarks and so on, left.
So, is there anything I could do or should I take my phone to service?
P.S. The phone is not rooted and never was. Everything is original and up to date.
shvogrius said:
Hey guys.
I have a problem with my HTC EVO 3D. I've been using it for a year and everything was fine until yesterday. I was playing Real Racing 3 when my phone suddenly restarted and then turned off before I could enter my PIN code and didn't boot up. I thought that it might have overheated or it was some crash or something, I put the phone to charging and it easily turned on (I must mention, that there were about 70% battery left). I charged my phone and didin't use it whole afternoon. In the evening, I was trying to unlock my phone (with about 70% of battery) when suddenly the same happened again - the phone restarted and before entering PIN code turned off at all. After that I wasn't able to boot my phone.
I tried charging it with original HTC AC charger and also using my laptop and even a car charger, but nothing changes.
When the phone is not plugged in to charging, it doesn't show any signs of being alive. I tried pressing volume down/up/camera buttons + power on button, taking off the battery for about an hour, charging the phone for ~6 hours. Nothing works.
However, I realised that when I connect the phone to my laptop, there is a 'new device is connected' sound, but I am not able to access my memory card or do something else. Also, when the phone is charging, the red charging light is on, which after a few hours turns to green and after some more time disappears at all. When trying to turn on the device while it is charging the red light disappears as soon as the power button is released ant comes back after about 20 seconds.
Sorry for such long story and for my bad English. I am very disappointed. I still have a warranty, but I dont want to take the phone there, because the fixing lasts at least 2-3 weeks and also since I'm unable to boot my phone, there are a lot of my personal information in it, such as passwords,messages, bookmarks and so on, left.
So, is there anything I could do or should I take my phone to service?
P.S. The phone is not rooted and never was. Everything is original and up to date.
Click to expand...
Click to collapse
Perhaps try a new battery or take it in and have them try one. Sounds like a battery issue.
Sent from my SlimRom jb'd EVO 3D.
aqualls said:
Perhaps try a new battery or take it in and have them try one. Sounds like a battery issue.
Sent from my SlimRom jb'd EVO 3D.
Click to expand...
Click to collapse
Thanks. I took it to service. I hope they'll repair it.
I finally got my HTC back a few days ago. They changed the motherboard and I had to buy a new battery since the old one was dead and warranty for it was only a year.
But I've faced several unexpected crashes during these few days. I think 3 or maybe 4 times when I took the phone after not using it for couple of hours and tried to unlock it, the phone didn't unlock and instead turned on. I really don't like this, because if my phone turns off whenever it wants, I may be unreachable
Does anyone knows what that means and what should I do if this keeps happening?
shvogrius said:
I finally got my HTC back a few days ago. They changed the motherboard and I had to buy a new battery since the old one was dead and warranty for it was only a year.
But I've faced several unexpected crashes during these few days. I think 3 or maybe 4 times when I took the phone after not using it for couple of hours and tried to unlock it, the phone didn't unlock and instead turned on. I really don't like this, because if my phone turns off whenever it wants, I may be unreachable
Does anyone knows what that means and what should I do if this keeps happening?
Click to expand...
Click to collapse
This happens on stock rom?
MrJyrks said:
This happens on stock rom?
Click to expand...
Click to collapse
Yes, the soft has always been and is stock.
Then it must be a hardware issue. If your warranty has not expired, take it to the warranty service.
MrJyrks said:
Then it must be a hardware issue. If your warranty has not expired, take it to the warranty service.
Click to expand...
Click to collapse
Well as I said I dont want to take it there because it takes about three weeks or more till I get back my phone.. It would be the third time in two months and it really annoys me.
Couldn't this be software issue? I mean I've been reading some similiar threads and I found out that some app might be killing the phone. So I did hard reset yesterday and after that installed only well known essential apps (Google services and some others) and after that the phone didin't crash for almost two days. Unfortunately, it did turned off a few minutes ago. I've installed only 8 Ball Pool and Smart Keyboard Pro recently, so I will try unninstalling them both and let's hope the phone won't crash again. Is there any ideas what else may I do in case it doesn't work?
shvogrius said:
Well as I said I dont want to take it there because it takes about three weeks or more till I get back my phone.. It would be the third time in two months and it really annoys me.
Couldn't this be software issue? I mean I've been reading some similiar threads and I found out that some app might be killing the phone. So I did hard reset yesterday and after that installed only well known essential apps (Google services and some others) and after that the phone didin't crash for almost two days. Unfortunately, it did turned off a few minutes ago. I've installed only 8 Ball Pool and Smart Keyboard Pro recently, so I will try unninstalling them both and let's hope the phone won't crash again. Is there any ideas what else may I do in case it doesn't work?
Click to expand...
Click to collapse
Id recommend doing a factory reset on the phone and not installing any app for at least a week to confirm its not a hardware issue, but I strongly believe it is. If it fails youll have to take it to a sprint store and hope the clerk is in a good mood and give you a new phone the same day.
try a new battery
The battery is new, I had to buy it only a week ago, because the service stated that the old one was dead.
Hi all
I had my one x plus drop from 80% to 0 in minutes whilst browsing the web via 3g/H its happened a couple of times now, but when it happened yesterday in the car i plugged in the car charger and within 15 mins it was at 60% ?????
HTC have been no use at all
I uploaded a pic to this thread i hope
This is a pic of the battery graphs on the phone, the first is the web browsing and then car charging and the second/third is me playing fruit ninja at home third is charging via the usb..
Any help please as O2 have refused to give me a new phone even though its only 3 months old and sim free.........
Thanks
Jas
wheelie916 said:
Hi all
I had my one x plus drop from 80% to 0 in minutes whilst browsing the web via 3g/H its happened a couple of times now, but when it happened yesterday in the car i plugged in the car charger and within 15 mins it was at 60% ?????
HTC have been no use at all
I uploaded a pic to this thread i hope
This is a pic of the battery graphs on the phone, the first is the web browsing and then car charging and the second/third is me playing fruit ninja at home third is charging via the usb..
Any help please as O2 have refused to give me a new phone even though its only 3 months old and sim free.........
Thanks
Jas
Click to expand...
Click to collapse
are you still on stock htc firmware/software? you can try the following (though no guarantee that it helps):
- let your phone run out of battery until it turns itself off.
- wait a few minutes, turn it back on and wait for it to turn off again
- charge your phone while power off, when the light turns green, charge it for another hour or so.
reaper90 said:
are you still on stock htc firmware/software? you can try the following (though no guarantee that it helps):
- let your phone run out of battery until it turns itself off.
- wait a few minutes, turn it back on and wait for it to turn off again
- charge your phone while power off, when the light turns green, charge it for another hour or so.
Click to expand...
Click to collapse
I am on stock F/W at the moment, I have tried something similar to that to be honest thats roughly what happens every time it ditches out lol.
O2 at the moment are being useless and refusing a replacement so i might go down the rooted route if it might solve this issue as ive heard of a file that is in the wrong folder that can suck back the battery and make it hot.
Would it be wise for me to root mine and put custom rom on ?
Still in contact with HTC direct at the moment hoping that they can help........doubt it though
Thanks for the help
Jas
wheelie916 said:
I am on stock F/W at the moment, I have tried something similar to that to be honest thats roughly what happens every time it ditches out lol.
O2 at the moment are being useless and refusing a replacement so i might go down the rooted route if it might solve this issue as ive heard of a file that is in the wrong folder that can suck back the battery and make it hot.
Would it be wise for me to root mine and put custom rom on ?
Still in contact with HTC direct at the moment hoping that they can help........doubt it though
Thanks for the help
Jas
Click to expand...
Click to collapse
i don't know of such a file causing these problems.
rooting your phone and installing a custom rom gives you much more freedom than stock rom, but i don't know if it helps with your battery problem...
try rooting first. If that doesn't work, then Just switch ur battery with a new one; )
goldluck
Sent from my HTC One X+ using xda premium
Had a bit of a result after arguing with O2 I have managed to get them to replace the phone, so Saturday ive got £450 to spend on a new phone
But thanks for the help
Now just got to pick a new phone
Cheers
jas
Hey guys I have a serious problem with my CHD battery.. Today morning @7:30 I had 80% battery left when I kept my cell in the locker, but when I checked my cell at 5 it was switched off and when I was trying to turn it on it was just not turning on and I tried removing the battery, only thing I want getting from power button is one flash on the screen that's it... This is the 2nd time I faced this issue... I don't understand what's rong...I don't use Internet also, help me guyzz..
hellboyxxx said:
Hey guys I have a serious problem with my CHD battery.. Today morning @7:30 I had 80% battery left when I kept my cell in the locker, but when I checked my cell at 5 it was switched off and when I was trying to turn it on it was just not turning on and I tried removing the battery, only thing I want getting from power button is one flash on the screen that's it... This is the 2nd time I faced this issue... I don't understand what's rong...I don't use Internet also, help me guyzz..
Click to expand...
Click to collapse
Hey...it seems your phone was out of battery...thats what it sound like atleast :silly:
Did u try to charge the phone & see if that helped...not sure what was being used on your phone which caused this issue for you
PLEASE HELP ME my Htc One X+ suddenly have this problem when i charged it while its power off...
then when i opened, after an hour or so when using it, it reaches 65% and shuts down automatically and the problem persist until now...
now when im opening it, it shuts down but when its charging... i can use my device without any problem but when im unplugging it and i can only use the device for a minute or so and it shuts down again..... also its shuts down while im playing games even im charging my phone....
so what is the solution for this?? :crying:
Sorry my english is bad :3 hope you all understand what im saying xD
To me it sounds like the battery is nearly dead. Look hear www.ifixit.com to find a clip showing how to change it. A battery for hox+ is not so expensive.
Sent from my One X+ using XDA-Developers mobile app
Hi frnds. I am new here and need urgent help for my phone. Actually, the problem is my phone ( karbonn mach 5) is automatically restarting whenever I open any application like fb, whatsapp, etc. I think that, my habit of playing heavy games on it even when the battery was near 5-10% is the reason for this problem. Nowadays, when I open any small game, the phone restarts within 2 min. Actually, phone doesn't restarts. It shuts down and then restarts but, when the main home screen comes, it automatically shuts down and again same problem when main home screen appears. The process continues for 3 times then, phone turns off and doesn't opens up till I plug in charger and open it. I can use phone while charging easily and I can use any app. But, when the charger is plugged out, again same restart problem. Simply, my phone is dead now without charging so, I am using it keeping charger plugged in always but this is too insane. Note that the only thing i can do without charger plugged in is listen songs and watch vedios till the battery is upto 60%. After 60%, phone turns off. So, according to my thinking, the main problem is my battery. I need the favor from u my friends. Please tell wheather it is a software problem or really it the battery. Can I solve the problem if I replace old battery with new one???? Please help me gys and answer as soon as possible.