Warranty and ROMs - Galaxy S III Q&A, Help & Troubleshooting

Rooting the phone and flashing a custom ROM generally voids the warranty right? Is anyone worried about this? If we have an issue and flash back to stock before sending it in, will they know and deny warranty repair?

http://forum.xda-developers.com/showthread.php?t=1675325

thread moved

what warranty?
sent from my GummyROM'd Prime

Coreym said:
what warranty?
sent from my GummyROM'd Prime
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That thing that allows you to not have to pay another $700 if your phone develops a hardware issue
Also that linked thread doesnt have any concrete info

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Warranty

Dear ppl,
Will rooting void my SAMSUNG warranty for the SGS2? Is there any official document where I can find this?
Thanks in advantage!
Sent from my SAMSUNG-SGH-I897 using XDA App
JigsterNL said:
Dear ppl,
Will rooting void my SAMSUNG warranty for the SGS2? Is there any official document where I can find this?
Thanks in advantage!
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Yes. Info beneath my signature with the scrolling red thing
Sent from my SGH-I777 using xda premium
JigsterNL said:
Dear ppl,
Will rooting void my SAMSUNG warranty for the SGS2? Is there any official document where I can find this?
Thanks in advantage!
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Official yes, but if you flash back to stock and wipe the flash counter they wont be able to tell.
here in the uk i dont think they could legally stop warranty for a hardware defect like a bad screen or speaker etc because the phone had root in place :-/
this is dodgy ground but why would / should a software mod stop warranty on hardware components that have failed when the root has nothing to do with them
but officially yes rooting voids warranty
keep a stock/unrooted cwm backup on your memory card and you can always flash back in an emergency
buxz777 said:
here in the uk i dont think they could legally stop warranty for a hardware defect like a bad screen or speaker etc because the phone had root in place :-/
Yes and No Samsung can void warranty as its in the T&C .
The seller who is responsible for the phone can also void warranty as Samsung warrant the phone to them .
One Samsung have sent out to all service a reminder to look for evidence of rooting and two they even install a custom rom counter .
Its not against SOGA to have such conditions on warranty .
Hardware well yes it can be argued but the user would have to prove that the hardware was faulty with an independent engineers report .That would then be rejected once more by Samsung as not Samsung firmware on the phone . User then has to go through the courts .
Will a service centre notice or bother that i have non standard firmware often not but enough posts on XDA to suggest a number do and if it goes back to Samsung its definitely rejected .Hence the reason some pay for a JTAG machine repair .
Enough evidence to suggest that it is stupid not to take steps to be able to return your phone to a condition where it will be accepted under warranty .
jje
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Won't turn on anymore..

So I attempted so told my sister in laws phone and I flashed this ROM after flashing cmw and super user ..
http://forum.xda-developers.com/showthread.php?t=1820834
Once I hit reboot system after it said install complete..it turned off and can't even get it to download mode...any suggestions? Ive been rooting since the Nexus One and never had this happened to me... its mind blowing...
try using a usb jig. with it you will be able to get in to download mode . after that with odin you can take it to live
Are you sure you are on the I777 GS2?
Jess813 said:
So I attempted so told my sister in laws phone and I flashed this ROM after flashing cmw and super user ..
http://forum.xda-developers.com/showthread.php?t=1820834
Once I hit reboot system after it said install complete..it turned off and can't even get it to download mode...any suggestions? Ive been rooting since the Nexus One and never had this happened to me... its mind blowing...
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Yours is an error that people make fairly routinely. Since you are familiar with other phones, you think the same information applies to this phone, and then you don't take the time to read and verify your assumptions.
On the SGH-I777, ClockworkMod Recovery is built into the kernel, and therefore it is not recommended to use Rom Manager, or try to flash CWM separately. As you learned, that can be dangerous.
If you are unable to get any signs of life from the phone at all, then I would suggest you follow the advice above to use a USB jig first to see if that will get you into download mode.
If the phone shows any signs of life, let us know what.
EDIT: Or... if as the other thread implies, your sister's phone is SGH-I727, then ignore the above, and go look for help in the 727 forums.
killman2659 said:
Are you sure you are on the I777 GS2?
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Its the skyrocket LTE...
Jess813 said:
Its the skyrocket LTE...
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Why the hell do these slow rocket users keep finding our forum so fun to post in?
Sent from my SAMSUNG-SGH-I777 using Tapatalk 2
Funny part was he was told they were different in another thread
Sent from my SGH-I777
122ninjas said:
Funny part was he was told they were different in another thread
Sent from my SGH-I777
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Funny part is that I'm on the XDA app and I'm in the sky rocket forum.... So can you please direct me to the correct section?
Jess813 said:
Funny part is that I'm on the XDA app and I'm in the sky rocket forum.... So can you please direct me to the correct section?
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My 2 cents your ****ed you flashed a firmware for a phone that you don't have on another phone and if you took time to read settings and found device type it would give you SGH-#### that's the forum you should be in just because it says GALAXY S II doesn't mean it's your device
Transmission Terminated.
Dammit...u guys r right....ugh..such a rookie mistake
Jess813 said:
Dammit...u guys r right....ugh..such a rookie mistake
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Your lucky Samsung offers a 1 year free warranty on their devices contact them tell them it won't turn on it shows no life you've tried different batteries and charging cables and that it appears non-responsive and that att told you about the 1 year warranty yes you'll be without a phone for a week or so unless they are back to sending then out prior to getting back and hope that they don't see you ****ed the firmware
Transmission Terminated.
Virus1x said:
Your lucky Samsung offers a 1 year free warranty on their devices contact them tell them it won't turn on it shows no life you've tried different batteries and charging cables and that it appears non-responsive and that att told you about the 1 year warranty yes you'll be without a phone for a week or so unless they are back to sending then out prior to getting back and hope that they don't see you ****ed the firmware
Transmission Terminated.
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I don't think that will work and I thought we learned from Moneyover we shouldn't screw over ATT for a mistake that the user made. It won't work cause he flashed a custom rom, superuser and cwm!
122ninjas said:
I don't think that will work and I thought we learned from Moneyover we shouldn't screw over ATT for a mistake that the user made. It won't work cause he flashed a custom rom, superuser and cwm!
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This isn't att its Samsung has absolutely nothing to do with att
Transmission Terminated.
Virus1x said:
This isn't att its Samsung has absolutely nothing to do with att
Transmission Terminated.
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It's still committing fraud and moneyover did it twice, we do not condone that here
Sent from Team Pirate! Using Tapatalk 2
Nick281051 said:
It's still committing fraud and moneyover did it twice, we do not condone that here
Sent from Team Pirate! Using Tapatalk 2
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Hold up did I say commit fraud? No I didn't I said tell them the device is NON responsive which it is I didn't say lie about anything I simply said get a warranty replacement hope they don't notice it was flashed under no circumstances did I say commit fraud
Also before it's said I'm in the military and a firm believer the omitting the truth isn't the same as lying essentially if they don't ask you don't have to tell them or volunteer it same goes with anything in life if offered a great job that didn't run a background check and didn't ask would you tell them you have a felony? No you wouldn't volunteer that information unless they asked
Transmission Terminated.
Nick281051 said:
It's still committing fraud and moneyover did it twice, we do not condone that here
Sent from Team Pirate! Using Tapatalk 2
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+1. He damaged the phone by doing something without understanding what he was doing. The phone is dead because of something he did, something that explicitly violates the warranty. Sending it in for warranty repair is committing fraud.
wgoldfarb said:
+1. He damaged the phone by doing something without understanding what he was doing. The phone is dead because of something he did, something that explicitly violates the warranty. Sending it in for warranty repair is committing fraud.
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Read my laundry list post above and technically it was deemed during the entire apple jailbreak fiasco that they can warranty a device not the firmware and that it's your device to do with what you want they may not cancel a warranty for changing software Samsung tried it to me and ended up sending me a new device 1 month after purchase because I knew the legalities and I read my TOS agreement he does have the right to send it in and Samsung will decide if the device is unrecoverable which he would be at fault or if it's a simple repair which they will warranty under user stupidity very few of you have called or spoken to Samsung let alone sent in for repair replacement so if you don't know what your talking about your best to step out of the thread as your only adding speculation at that point
SAMSUNG has apart of their TOS that says we will supply a warranty replacement for your device at our discretion and that they may reject a warranty claim if they accept said claim its not fraud under no circumstances do I condone or recommend fraud this is simply following their TOS if they ask if you flashed firmware I'd say be honest but it's your choice if they don't ask which they rarely do then they will run down list of things with you punch it and their warranty software will make a preliminary decision
Transmission Terminated.
This really isn't complicated. If you mess with your phones, like we are,.it voids your warranty. Trying to get them to replace the phone when you're the one that messed it up is not cool. I mean we all know the risks here.
Sent from my SAMSUNG-SGH-I777 using Tapatalk 2
Phalanx7621 said:
This really isn't complicated. If you mess with your phones, like we are,.it voids your warranty. Trying to get them to replace the phone when you're the one that messed it up is not cool. I mean we all know the risks here.
Sent from my SAMSUNG-SGH-I777 using Tapatalk 2
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Thanks guys but I'm out of warranty and yea it was my stupid mistake but I am going to try to get a USB jig thingie and see if that works ..thanks for all your feedback.
Jess813 said:
Thanks guys but I'm out of warranty and yea it was my stupid mistake but I am going to try to get a USB jig thingie and see if that works ..thanks for all your feedback.
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Gl. Happy flashing.
Sent from my SAMSUNG-SGH-I777 using Tapatalk 2

[Q] Does bootloader unlock void my warranty in Roumania?

Hi, can someone from Roumania, if there are any users here on xda from my country, tell me if my warranty will be void if i unlock the bootloader using htcdev, i bought my phone from Vodafone Roumania, and so my phone is simlocked, and i tryed asking a lot of people and i still have no complete answer, furthermore i got many oposed answers from all those i have asked, i asked 3 persons from vodafone and they sayd: "yes, it will definitely void your warranty", "no, if you unlock the bootloader using the official method given by htc it will not void your warranty" and "i have no ideea what a bootloader is" (lol?) and 2 friends of mine asked directly at htc roumania and one of them got the answer: "no, by unlocking the bootloader using the htcdev method your warranty will not be void, but rooting and installing a custom rom will, and also your warranty will be void if you damage your phone by overclocking or other things" and my other friend got the answer: "yes, your warranty will be void, because you are modifying the software on the phone" so as you can see i have no ideea what to belive and what to do, and i really want to unlock the bootloader but i just got the phone and i want to be sure it is in no way hardware damaged allready before voiding my warranty?
In the EU you have 2 years warranty.as long as you don't damage the device. All you sign away when unlocking your bootloader is you can't come nagging if you have software errors.
Bottom line is you still have warranty on your hardware. You might get into discussions with your vendor and in the worst case need a lawyer to get your warranty.
Sent from my HTC One X+ using xda app-developers app
It will be cheaper to buy a new device than to get a lawyer =)))
Preaper said:
In the EU you have 2 years warranty.as long as you don't damage the device. All you sign away when unlocking your bootloader is you can't come nagging if you have software errors.
Bottom line is you still have warranty on your hardware. You might get into discussions with your vendor and in the worst case need a lawyer to get your warranty.
Sent from my HTC One X+ using xda app-developers app
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Click to collapse
That is totally not true. The warranty forbids any kind of software or hardware modifications. So although the act of unlocking you bootloader does not void it. Rooting or flashing a custom rom does.
Sent from my HTC One X+ using Tapatalk 2
no it does not infect your warranty in germany.
we can go back to stock if warranty or repair necessesary. so is not important
after return from repair center, all my phones are unlocked/relocked and replaced with stock rom.
AndroHero said:
That is totally not true. The warranty forbids any kind of software or hardware modifications. So although the act of unlocking you bootloader does not void it. Rooting or flashing a custom rom does.
Sent from my HTC One X+ using Tapatalk 2
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I don't know if that is true. Anyhow, I'm talking about European law, which transcends any warranty.
---------- Post added at 11:55 PM ---------- Previous post was at 11:47 PM ----------
Synoptex said:
It will be cheaper to buy a new device than to get a lawyer =)))
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Which is why I have legal insurance

Warranty issue

Just wondering if anyone could answer this for me real quick. I had recently hard bricked my LGOG (did the most stupid, noob thing u could imagine) and had insurance on it thru ATT. Got them to send me a replacement and now I'm worried they will know that I had rooted/unlocked it and the cause of the 1st phones failure was caused by me and therefore voiding the warranty. The lady I spoke to about the warranty explained the process to me then explained to me what happens if warranty is voided, and its not pretty. Kind of nervous now. Anyone done this before or have knowledge on this subject?? Any info would be greatly appreciated. Thanks in advance.
Just realized this might be in wrong forum section. Sorry. Q&A, troubleshooting may be more appropriate.
Sent from my LG-E970 using xda app-developers app
Abu Nazir said:
Just wondering if anyone could answer this for me real quick. I had recently hard bricked my LGOG (did the most stupid, noob thing u could imagine) and had insurance on it thru ATT. Got them to send me a replacement and now I'm worried they will know that I had rooted/unlocked it and the cause of the 1st phones failure was caused by me and therefore voiding the warranty. The lady I spoke to about the warranty explained the process to me then explained to me what happens if warranty is voided, and its not pretty. Kind of nervous now. Anyone done this before or have knowledge on this subject?? Any info would be greatly appreciated. Thanks in advance.
Just realized this might be in wrong forum section. Sorry. Q&A, troubleshooting may be more appropriate.
Sent from my LG-E970 using xda app-developers app
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If you have insurance... you can just say you lost the phone, which means you can't send it in. That way they have no idea the warranty was voided.
Abu Nazir said:
Just wondering if anyone could answer this for me real quick. I had recently hard bricked my LGOG (did the most stupid, noob thing u could imagine) and had insurance on it thru ATT. Got them to send me a replacement and now I'm worried they will know that I had rooted/unlocked it and the cause of the 1st phones failure was caused by me and therefore voiding the warranty. The lady I spoke to about the warranty explained the process to me then explained to me what happens if warranty is voided, and its not pretty. Kind of nervous now. Anyone done this before or have knowledge on this subject?? Any info would be greatly appreciated. Thanks in advance.
Just realized this might be in wrong forum section. Sorry. Q&A, troubleshooting may be more appropriate.
Sent from my LG-E970 using xda app-developers app
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Click to collapse
Well, you should honestly not exchange phones that you brick. You guys even have bootloader unlocked so you must have noobed hard to actually brick the phone. Why didn't you just use lgnpst?
I have no idea if they'll find out. But you said you had insurance, insurance covers basically anything with a deductible so as long as your ok paying the deductible I wouldn't worry too much.
Sent from my LG-E980 using Tapatalk 2
I have been told they don't do in-debt checks of the phones returned. Don't know if that's true though.
Sent from my Nexus 4 using xda app-developers app
Abu Nazir said:
Just wondering if anyone could answer this for me real quick. I had recently hard bricked my LGOG (did the most stupid, noob thing u could imagine) and had insurance on it thru ATT. Got them to send me a replacement and now I'm worried they will know that I had rooted/unlocked it and the cause of the 1st phones failure was caused by me and therefore voiding the warranty. The lady I spoke to about the warranty explained the process to me then explained to me what happens if warranty is voided, and its not pretty. Kind of nervous now. Anyone done this before or have knowledge on this subject?? Any info would be greatly appreciated. Thanks in advance.
Just realized this might be in wrong forum section. Sorry. Q&A, troubleshooting may be more appropriate.
Sent from my LG-E970 using xda app-developers app
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Click to collapse
I sent in my note that was rooted for a broken screen. They never said anything.
Sent from my LG-E980 using xda premium
OK. Well good info guys. And yes I noobed it beyond belief. I'm really embarrassed to say what I did but heck with it. I flashed ICS custom ROM over JB stock ROM. :banghead::banghead:
Straight up hard brick. No download mode, nothing at all. Tried unplugging the battery/plugging back in. Nothing. Fin. Was going to just say I just lost it. That was orig plan but I thought by doing that I would have to get new number. Found out that's not the case after the fact . Lol. :banghead::banghead::banghead:
U live and u learn I guess. Its funny though, I always learn something very valuable by making the biggest mistakes. Lol.
Thanks again for the great info guys.
LGOG Stock 4.1.2 w/ ME's kernel oc/uv
Umm flashing custom ICS ROM over stock JB ROM should not cause a hard brick.
Sent from my Optimus G using xda premium
I'm pretty sure they won't find out... or if they do... they won't penalize you for it..
My buddy sent his back through insurance and it was bricked and he got his replacement phone with no issues.
Good luck
Sent from my LG-E970 using xda premium
g33k3r said:
Umm flashing custom ICS ROM over stock JB ROM should not cause a hard brick.
Click to expand...
Click to collapse
Well that's what I thought too. Here's exactly what I did. I had the new stock JB 4.1.2. I had debloated it. U know, i customized it to my liking, ie, ME's super awesome B18c1 kernel, etc. ect. I had LGNPST'd it to the new JB. At&t phone BTW. Anyway when I first got this phone 1st thing I did was root/unlock and installed Snow's JB ROM. Once official JB came out along with the new 4.2.2 ROMs (vanilla root box, chaos) I wanted to try those and LGNPST'd to official like I stated earlier. Well, out of all those ROMs, and I don't know why but, Snow's JB ROM with ME's kernel worked so amazingly and I loved it. Most of all battery life was just retarded good. So, that's when i, without thinking too much about it, decided to flash back Snow's ROM over the JB ROM. Soon as I did that instant brick city. I just thought it may have had something to do with the TZ partition or something like that. I've soft bricked my phone a couple times by just not thinking clearly and never had any problems getting into download mode and LGNPST'ing back to whatever I needed. I'm just thinking now I should have LGNPST'd back to 4.0.4 or whatever it was before 4.1.2. Idk. Maybe someone can shed some light on the subject. Idk. Doesn't really matter now. I will never do that again. Anyway, thanks for the replies. I feel a little better. Thanks again. I really love the XDA community and love our little LGOG community!
LGOG Stock/De-bloated 4.1.2 JB w/ ME's B18c1 kernel oc/uv
Abu Nazir said:
Just wondering if anyone could answer this for me real quick. I had recently hard bricked my LGOG (did the most stupid, noob thing u could imagine) and had insurance on it thru ATT. Got them to send me a replacement and now I'm worried they will know that I had rooted/unlocked it and the cause of the 1st phones failure was caused by me and therefore voiding the warranty. The lady I spoke to about the warranty explained the process to me then explained to me what happens if warranty is voided, and its not pretty. Kind of nervous now. Anyone done this before or have knowledge on this subject?? Any info would be greatly appreciated. Thanks in advance.
Just realized this might be in wrong forum section. Sorry. Q&A, troubleshooting may be more appropriate.
Sent from my LG-E970 using xda app-developers app
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Click to collapse
I've returned two 'bricked' phones. I unrooted and set back to stock all my root changes, and then did a full factory reset, and the phone would fail to boot (softbrick most likely) and both times I didn't hear a peep. And this was without the boot failure being the reason for the return. So, if they don't ***** about that, you shouldn't have any trouble.
You can file an insurance claim for any reason, your fault or not so long as you don't mind paying the deductible. Warranty exchanges are what sometimes get people in trouble, they're for manufacturer hardware/ software issues.
Optimus G
Abu Nazir said:
Just realized this might be in wrong forum section. Sorry. Q&A, troubleshooting may be more appropriate.
Sent from my LG-E970 using xda app-developers app
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Click to collapse
FTFY
Moved to Q&A
In the future feel free to use the report button to let the MODS know to move it.
This is my second hard bricked LGOG that I'm getting a replacement for via warranty. This last hard brick was from a teenybin which I found funny. Either way, my phone had a locked boot loader for the second round. 1st one was unlocked, rooted etc etc and no one noticed. You should be good.
Sent from my Nexus 7 using XDA Premium HD app

Fuse Blown on Bootloader Unlock

So this article was just posted on XDA about a irreversible Fuse which is blown on the 6P when you unlock the bootloader. This doesn't mean the phone loses functionality, rather you can't revert it which most likely will void the warranty.
To some this may not be a prob, but I would like to know I can relock the bootloader and claim a warranty if need be.
Anyone else have thoughts on this... Any ways around...??
Original article
http://www.xda-developers.com/xda-e...hich-blows-irreversibly-on-bootloader-unlock/
Sent from my Nexus 5
DrunkFuX666 said:
So this article was just posted on XDA about a irreversible Fuse which is blown on the 6P when you unlock the bootloader. This doesn't mean the phone loses functionality, rather you can't revert it which most likely will void the warranty.
To some this may not be a prob, but I would like to know I can relock the bootloader and claim a warranty if need be.
Anyone else have thoughts on this... Any ways around...??
Original article
http://www.xda-developers.com/xda-e...hich-blows-irreversibly-on-bootloader-unlock/
Sent from my Nexus 5
Click to expand...
Click to collapse
http://forum.xda-developers.com/nexus-6p/general/unlocking-bootloader-warranty-google-t3229804
nrage23 said:
http://forum.xda-developers.com/nexus-6p/general/unlocking-bootloader-warranty-google-t3229804
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.....What he said
Please use the existing threads for this discussion. Thank you
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