Just got a tp201 (with keyboard) for cheap. Now I know why. The tp was rooted, from what i gather, which I don't care about. The problem is wifi will not turn on. It just hangs, saying "turning on wifi" but never does. I did some research and found this is not all that uncommon. However the common fix of wipe data does not seam to work. I installed different roms, restored etc.... It worked once after I installed virtuous prime. but when i woke up no wifi again... Tried everything again (2days worth) and nothing..... Called asus and it is still under warranty, but he said if it has been rooted it would not be covered under the warranty. So if someone cant help get the wifi working, or can someone let me know if i can get the "this device is unlocked" off boot screen. I already unrooted, assuming I was going to send in. but message is still there. I guess I may be screwed. Even though a rooted device shouldn't have anything to do with what i am assuming is a hardware problem, i have a feeling i will have to pay for the repair (how much do you guys think?)..
Well thank you in advance
Root/Unroot and "Your device is unlocked" are two different things.
You can unroot a device but there are until now no means to"unblock" your device.
"Your device is unblocked" means that your bootloader is unlocked.
Sorry, no mean against that until now.
If the boot loader is unlocked your warranty is gone. I believe that Asus records the serial# of Primes that have been unlocked with the official unlocking tool that they provide which is probably what was used to unlock the Prime.
If you got it off eBay or something you might try to file a dispute under their buyer protection program, sine it sounds like the person selling this Prime new it was defective.
Either way, Good Luck!
Related
Has anyone done a warranty exchange with an unlocked bootloader? For example:
Your headphone jack develops issues and you're pretty sure it's a hardware problem with the connector as noted in this thread. You have an unlocked bootloader so the text "UNLOCKED" is shown every time you boot, but otherwise stock 4.5.91. You are beyond your 30 day exchange period.
You send the phone in for a warranty exchange, and since it's a hardware issue Motorola does one of the following:
1. Says, "Everything is cool, we know you unlocked the bootloader but can see this is an obvious hardware issue and will give you an exchange."
2. Says, "You unlocked the bootloader and voided your warranty. You owe us $500."
3. Replaces the phone without noticing.
Would flashing the stock 4.5.91 SBF to remove the "UNLOCKED" notice change anything?
This is all purely hypothetical, of course.
I have no idea what checks Motorola goes through when they receive a device under warranty but, for me personally, I just accept that I forfeited my warranty when I unlocked my BL. I know it doesn't seem fair for the consumer to have this mentality but until they decide to offer us the unlocks officially we have to play by their rules.
stewartsoda said:
Has anyone done a warranty exchange with an unlocked bootloader? For example:
Your headphone jack develops issues and you're pretty sure it's a hardware problem with the connector as noted in this thread. You have an unlocked bootloader so the text "UNLOCKED" is shown every time you boot, but otherwise stock 4.5.91. You are beyond your 30 day exchange period.
You send the phone in for a warranty exchange, and since it's a hardware issue Motorola does one of the following:
1. Says, "Everything is cool, we know you unlocked the bootloader but can see this is an obvious hardware issue and will give you an exchange."
2. Says, "You unlocked the bootloader and voided your warranty. You owe us $500."
3. Replaces the phone without noticing.
Would flashing the stock 4.5.91 SBF to remove the "UNLOCKED" notice change anything?
This is all purely hypothetical, of course.
Click to expand...
Click to collapse
Let us know when you find out.
I voided my warranty and your mum.
stewartsoda said:
Has anyone done a warranty exchange with an unlocked bootloader? For example:
Your headphone jack develops issues and you're pretty sure it's a hardware problem with the connector as noted in this thread. You have an unlocked bootloader so the text "UNLOCKED" is shown every time you boot, but otherwise stock 4.5.91. You are beyond your 30 day exchange period.
You send the phone in for a warranty exchange, and since it's a hardware issue Motorola does one of the following:
1. Says, "Everything is cool, we know you unlocked the bootloader but can see this is an obvious hardware issue and will give you an exchange."
2. Says, "You unlocked the bootloader and voided your warranty. You owe us $500."
3. Replaces the phone without noticing.
Would flashing the stock 4.5.91 SBF to remove the "UNLOCKED" notice change anything?
This is all purely hypothetical, of course.
Click to expand...
Click to collapse
Well, here in canada with Bell, if you have a software problem you're in deep sh*t...
If it's a hardware problem, they fix it or they give you another atrix ^^
Your welcome
In Singapore, sent in an Atrix with a hardware problem, (Atrix will not start up)
They fixed it and returned it back to me with the bootloader still unlocked.
(They returned it to stock, but OEM fuse shows it is unlocked)
Really though, pray or go on your lucky day!
stewartsoda said:
Would flashing the stock 4.5.91 SBF to remove the "UNLOCKED" notice change anything?
Click to expand...
Click to collapse
Flashing to a FroYo SBF can either remove the text or brick your phone.
If you updated to Gingerbread officially (OTA) than it would brick your phone
Well I actually just got off the phone with AT&T and I'm getting a replacement phone because the vibrate motor (don't want to call it a vibrator ) in this one is broken or something. She said they only charge the big fee if there's water damage or severe cracks, etc. I mentioned that I had modified the phone in various Android-ish ways and she said it doesn't matter because they flash it to stock before they do anything with it...But AFAIK there's no way to relock the bootloader for us Atrix owners. Hopefully they can do something we don't know about, or I'm screwed. I imagine they have plenty of ways to get it back to stock. No where on AT&T's terms for warranty exchanges does it say anything about getting the fee for something other than water damage/extreme physical damage/etc.
EDIT: I got online with another ATT rep, because I was freaking out. I told him about the unlocked bootloader and he said "Yes, that will be a problem". When I read that, pants had been pooped. I was glad that I found out so I could perhaps cancel the exchange, but mad that I was basically stuck with this broken phone now...Then he said he talked to a supervisor, and he told him that google recently required manufacturer's to take any phone regardless of any modifications that had been made to it in spirit of open source. So I confirmed numerous times that the unlock won't be a problem. And as long as there's no water damage (circle on back is still white) or extreme physical damage, you should get the replacement without any fee.
At the very least, if anything were to arise, I feel I have reason to argue now that I've confirmed this in so many ways... Hope this helps you all!
guys, just use the SBF to flash to stock. it *should* remove the "unlocked" text on boot. I HIGHLY doubt they will go into that much trouble to try to see if your bootloader is unlocked or not.
andy2na said:
guys, just use the SBF to flash to stock. it *should* remove the "unlocked" text on boot. I HIGHLY doubt they will go into that much trouble to try to see if your bootloader is unlocked or not.
Click to expand...
Click to collapse
I also highly doubt that they would check but I'm not willing to risk $500 on that doubt.
I might have hypothetically fixed the headphone jack on my own anyway. But I still think that inquiring minds would want to know the answer to this: Can a software modification release Motorola from honoring warranty claims based on hardware issues?
stewartsoda said:
I also highly doubt that they would check but I'm not willing to risk $500 on that doubt.
I might have hypothetically fixed the headphone jack on my own anyway. But I still think that inquiring minds would want to know the answer to this: Can a software modification release Motorola from honoring warranty claims based on hardware issues?
Click to expand...
Click to collapse
Fastboot oem unlock.
Iphone > galaxy s 2.
@thebeardedchild - So did you actually replace the phone through ATT warranty and they didnt charge you any money.
I replaced mine through at&t not a single charge was given to me. Bootloader was unlocked and had stock gingerbread.
Sent from my MB860 using XDA App
defnow said:
I replaced mine through at&t not a single charge was given to me. Bootloader was unlocked and had stock gingerbread.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
And it said "unlocked" at the top left during boot and everything? Just trying to clarify whether you tried to hide it or not or left it as obvious as it normally would...
If you did hide it, what did you do? I've been confused as to whether you SBF flash or what. I'm scared of bricking this phone before I send it back haha.
@hjd17, I haven't sent it in yet, the replacement hasn't arrived. The poster I quoted has had success though, so that should answer your question!
Hi all,
But why don't you all put stock rom with rsd? If you do this the label "unlocked" Goes
away. Just download the stock rom from xda in the thread under the Android development and push it with rsd, no worries i've done it lot of times....
stewartsoda said:
...
I might have hypothetically fixed the headphone jack on my own anyway. But I still think that inquiring minds would want to know the answer to this: Can a software modification release Motorola from honoring warranty claims based on hardware issues?
Click to expand...
Click to collapse
IF Moto was going to hold you to this, then I would expect them to win unless you could show the product was broken day one.
In reality, it is not worth it for companies to play this game. Easier just to fix and get on with life.
They could make it easy for all (and collect some cash) by adding a "un hard-bricking" fee.
Unlocked boot-loader and running a non-OEM ROM.
My device's LCD appeared to have burn-in, went to AT&T and he gave me grief because he noticed the launcher was not stock and the background was different (Really?) So I kindly returned the launcher to Blur and changed the background to something else.
They replaced my device on-site.
I have unlocked bootloader, and am trying to return it to stock. RSD lite won't show my device...
here is more info on my drama: http://forum.xda-developers.com/showthread.php?p=17571581#post17571581
any idea how to proceed with flashing the OEM .sbf when RSD lite will not recognize the device? thanks...
So I have a Question. I unlocked my bootloader following the HTCdev.com Website and when doing so there was a warning saying that in Unlocking it I MAY void my warranty. I have followed Xboarders instructions to completly Relock the bootloader and boot completly back to stock. If anything goes wrong with my phone via Warranty issues(Such as the screen stops working or a button stops working and there is no Physical damage) will t-mobile warranty the phone without charging me the crazy restocking fee. Has anyone done this before on a different phone. I know on my older galaxy S phone I could but there wasnt the bootloader issue. Thanks for any advice.
Pretty sure that HTC/T-Mo won't charge you because its a hardware fail that could've happened regardless if you unlocked your bootloader
Sent from my HTC Amaze 4G using XDA App
Do you know the best way to confirm this?
Shawnkanan said:
Do you know the best way to confirm this?
Click to expand...
Click to collapse
Call them.
these companies work together. If htc knows that someone voided their warranty through the htc dev method, t-mo and asurion prolly know it as well. It doesnt matter if you call them saying "i lost my phone", "someone stole it", "it flew up to the moon", etc - they already know its warranty no longer exist... simple
This isn't directed only at the OP so please don't take offense, but this question has come up so many times, and no one seems to actually be using their brain to come up with a real answer. Since my brain apparently still functions, let me set this straight.
First of all, warranty and insurance are different things. If you pay for the insurance through T-Mobile (which is through Assurion) then it shouldn't matter whether you void your warranty. You would still be covered either way. That's why you pay extra for it.
Second, HTC states that you MAY void your warranty. Which means the warranty still exists, but that if you have a problem with your phone and send it in for warranty repair or replacement and they feel that your issue was caused by unlocking the bootloader and doing something stupid (like bricking it by trying to flash an incompatible radio or something) then they can choose to not honor the warranty.
You guys really need to stop worrying so much.
Also of note, there is currently no way to get back to 100% stock after unlocking the bootloader. You can relock it, but it will say 'relocked' instead of 'locked' indicating that you messed with it. Plus I assume HTC keeps a record of the unique identifier codes that were submitted for an unlock code.
Hopefully this clears things up. You're welcome.
^^^^^^^^^^What he said.
MAY is the operative word.
i.e. not sending in my serial number to asus to void my warranty. I know it's the risk I take, yadda yadda. I'm no stranger to rootage. I'm just wary about this one. Thoughts? Possibilities?
No.
10char
Unlocking bootloader is not root & vice versa....
anyway I've seen no way to bypass Asus yet to unlock your bootlader
I know they're separate I've already rooted it, but was wary about unlocking it to flash a custom rom is all.
Either balls up or don't. If you do, deal with the possible consequences. If not, keep your warranty.
Sent from my Transformer Prime TF201 using Tapatalk
Even if you could unlock the bootloader without using their tool, it would still void your warranty. If you think that the only way to tell if you've unlocked is by it phoning home, then you're sorely mistaken.
If you screw with the bootloader and break your tablet by attempting to unlock it, you've broken your warranty regardless. If you then RMA your tablet and try to get it repaired, any technician worth their salt will be able to tell it was tampered with and will cancel your RMA anyways. Then to make it worse, they'll charge you to have it shipped back because it's not covered under warranty. Phoning home is just a step to keep that from happening. ASUS will not even bother opening an RMA unless you agree to pay them for out of warranty repairs, saving both you and them time and effort.
frozen-solid said:
Even if you could unlock the bootloader without using their tool, it would still void your warranty. If you think that the only way to tell if you've unlocked is by it phoning home, then you're sorely mistaken.
If you screw with the bootloader and break your tablet by attempting to unlock it, you've broken your warranty regardless. If you then RMA your tablet and try to get it repaired, any technician worth their salt will be able to tell it was tampered with and will cancel your RMA anyways. Then to make it worse, they'll charge you to have it shipped back because it's not covered under warranty. Phoning home is just a step to keep that from happening. ASUS will not even bother opening an RMA unless you agree to pay them for out of warranty repairs, saving both you and them time and effort.
Click to expand...
Click to collapse
Don't make it sound as if Asus is lily white in this. They void your ENTIRE hardware warranty for unlocking the software. It's a "get out of jail free" card for them.
And then to add insult to injury it's not even a full unlock of the bootloader. NVFlash is STILL disabled.
Furthermore, given the track record of their RMA center, they may very well NOT have even the first clue that you've unlocked your bootloader. They don't seem very bright there.
Col.Kernel said:
Don't make it sound as if Asus is lily white in this. They void your ENTIRE hardware warranty for unlocking the software. It's a "get out of jail free" card for them.
And then to add insult to injury it's not even a full unlock of the bootloader. NVFlash is STILL disab
Furthermore, given the track record of their RMA center, they may very well NOT have even the first clue that you've unlocked your bootloader. They don't seem very bright there.
Click to expand...
Click to collapse
So do most manufacturers, even ones who's bootloader isn't locked. Replacing the factory firmware voids your warranty on almost every device. Yes, most don't actually call home, so a lot of repairs happen ANYWAYS regardless of the warranty status, but the point is the same. I only wanted to inform the OP that not phoning home doesn't change the voiding of the warranty.
NVFlash is a legitimate complaint, but has nothing to do with the question at hand: which is unlocking without voiding the warranty. Even if we had access to NVFlash, unlocking would still void your warranty. The only difference here is that it'd be easier to fix some bricks.
Lastly, I'm going to defend ASUS on this, because expecting them to handle hardware repairs on something you screwed with the bootloader and firmware on is a huge drain on RMA resources. If you return your tablet for a warranty repair, it's very easy for them to just send you a new/refurbished one off the shelf and fix the broken one on their own time. If you've flashed it and messed with the bootloader, it puts added strain on their repair teams to be able to restore bootloaders and firmwares to the factory defaults. Yes, it's not hard to flash the bootloader and relock it, but it's a 20-30 minute job they wouldn't otherwise have to do. Plus, if you're someone who overclocks and messes with driver settings to change how the hardware works, you could put added strain on hardware that a locked/unmodified tablet wouldn't have. You can't expect them to fix issues relating to overheating your tablet because you don't know what you're doing.
Guys I sincerely hope we are not going to start the warranty, boot unlocker, argument again. There are already 15 pages of it in one thread here
Just curious because support is telling me that my Prime is "jail broken". not sure what they mean by this since it's not an iPhone. did they mean rooted or bootloader unlocked? I don't recall unlocking the bootloader ever for this but I'm at work now and won't be able to check til later tonight. I was just wondering if there is a site I can go to to check the status.
I just checked and my Prime is not even unlocked, as far as I can see. Not sure if this how you would check but I restarted it and held the Volume down while rebooting. I read the info that appeared at the top and nothing said unlocked. Now I'm wondering how does Asus know my tablet is rooted (if that is what he meant by jail broken)? I have never called them and never sent them my tablet. I think Asus will definitely be getting a customer is angry call tomorrow.
Did you buy it new, used?
It is possible if you bought one from someplace that someone returned it after they unlocked it and you just happened to get it.
I guess even new, someone could have opened it, but told the store they didn't.
Hope you get it straightened out, as it will affect your warranty.
Good Luck.
Talking to them now. I bought my Prime brand new from Gamestop. I was the first one to pre-order at the store and the first one to pick it up. It was sealed when I got it. Asus is saying that i sent it in. I have never sent my tablet to them. I asked him when it was sent in and he says that information has been deleted. I told him I need to know the dates it was sent in and when it was returned because it has never left my possesion. They have me on hold right now
unknown_owner said:
Talking to them now. I bought my Prime brand new from Gamestop. I was the first one to pre-order at the store and the first one to pick it up. It was sealed when I got it. Asus is saying that i sent it in. I have never sent my tablet to them. I asked him when it was sent in and he says that information has been deleted. I told him I need to know the dates it was sent in and when it was returned because it has never left my possesion. They have me on hold right now
Click to expand...
Click to collapse
If you had unlocked it yourself you would definitely know it. So if there were no previous owners and it was in a sealed box when you got it, I don't see any way it could be unlocked without your knowledge.
I have not unlocked myself (just rooted with stock boot loader and ROM) so I have not seen this personally. But according to what I've read here on XDA there is a "this device is unlocked" message that appears somewhere during boot if the device is unlocked. Do you get such a message?
See: http://forum.xda-developers.com/showthread.php?t=1586634&highlight=undo+unlock Which is someone talking about wanting to lock it again, which apparently can't be done. But it does describe what an unlocked device looks like.
You will not believe this!!! Asus says that they know that my tablet has been rooted because the information was sent to them (or retrieved by them) by the devicetracker.asus.com site. He said not only is it used to find stolen product, but it can be used to retrieve system information sent by the tablet, like when it is rooted. We finally figured out that what was sent back to them was my power brick in March because it stopped charging the tablet. Now I need to know what information Asus can see off that Device tracker site because it has never worked for me when I put my SN in.
Found this post and it looks like I activated the service sometime ago but it doesn't seem to work for me now. I can't see any information on my tablet. So it seems that they can track whether your rooted and it does void your warranty, unless I can find some documentation that states rooting your tablet doesn't void the warranty.
ratman6161 said:
If you had unlocked it yourself you would definitely know it. So if there were no previous owners and it was in a sealed box when you got it, I don't see any way it could be unlocked without your knowledge.
I have not unlocked myself (just rooted with stock boot loader and ROM) so I have not seen this personally. But according to what I've read here on XDA there is a "this device is unlocked" message that appears somewhere during boot if the device is unlocked. Do you get such a message?
See: http://forum.xda-developers.com/showthread.php?t=1586634&highlight=undo+unlock Which is someone talking about wanting to lock it again, which apparently can't be done. But it does describe what an unlocked device looks like.
Click to expand...
Click to collapse
Nope not unlocked. Checked last night, no message that it was unlocked. I purposely didn't unlock it because I had plans to send it in to them to get one of the newer ones (latest serial numbers).
unknown_owner said:
Nope not unlocked. Checked last night, no message that it was unlocked. I purposely didn't unlock it because I had plans to send it in to them to get one of the newer ones (latest serial numbers).
Click to expand...
Click to collapse
Interesting they know (going from your previous post) that you are rooted. Anyway, it's my understanding the rooting does not void the warranty. Only unlocking does. So being rooted and Asus being able to detect root status should not make any difference.
I just followed the link you posted and tried to go to http://waveshare.asus.com/select_lang.action . For the user id and password I tried using the same information I use for the Asus VIP site ( http://vip.asus.com/user/uhome.aspx?SLanguage=en-us ) It got me to the screen where you accept the agreement but then keeps kicking me back to the login screen. Is this a different account I have to register for?
From reading around, it seems to only work when you sign in with your google account, but be careful. In the agreement that pops up, it says something about linking your goggle account with the serial number of the tablet. I just wonder what benefit Asus gets from doing that? Does it allow them to query more info from the tablet?
I know it should be common sense but stupid me it wasn't so thought i'd pass it on here for anyone else in this situation.
Well having a device replaced under the 1yr warranty from ATT and got what seems to be now after i unlocked bootloader, twrp recovery, flashed custom rom, etc is now bunk! So i call ATT Warranty Exchange to tell them about my bunk refurbished device they sent me so i can get this one now exchanged for another. Well the lady said she needs to have me install some ATT app so she can basically diagnose my device first. I say ok so she sends me a text message with a link for app download and install, DO NOT DO THIS, HANG UP PHONE!!!
Well basically i downloaded and installed the app and what this does is gives ATT full access to your phone by remote! Not even a second after she connected to my device she says to me, "When did you root this phone?" I **** my damn pants and just denied everything and said i didn't and then she said well maybe since it's a refurbished device it was rooted before. Then she wanted to put me on hold it seems to get a supervisor to look further into it which i'm sure they would have then seen the date of root which is obviously after i received the device. So needless to say i hung up right away and deleted the damn app ASAP!
Now i'm worried to call back to Warranty to try again because i'm sure now she added on my account that i have a rooted device so who knows if they will help me now? Going to call them later tonight and see what happens. Will update this thread if people are interested so thought i'd just throw that tip out there. Worst comes to worst i have Square Trade warranty too for 2yrs so could just pay the deductible and get a new device from them but guess we'll see. Maybe just live with my device for another 4-5 months until the HTC M8 comes out?