RMA removed unlocked prime? - Asus Eee Pad Transformer Prime

Ok I sent my prime to get my battery not working fixed and they fixed it with my prime being unlocked at no cost!
However I got it back today and it's been relocked and completely wiped!
There isn't anything on the internal sd card from me and cwm is gone!
I know its my prime because it has a small piece of the outer screen missing.
Oh well looks like I have to unlock it again!
BTW, it still has .21 installed and doesn't seem like they gave me anything from new update.

Probably normal procedure to do a full factory wipe on it.
Sent from my GT-I9100 using Tapatalk 2

Cool from ASUS to repair it for free, since it was unlocked!

jetbruceli said:
Ok I sent my prime to get my battery not working fixed and they fixed it with my prime being unlocked at no cost!
However I got it back today and it's been relocked and completely wiped!
There isn't anything on the internal sd card from me and cwm is gone!
I know its my prime because it has a small piece of the outer screen missing.
Oh well looks like I have to unlock it again!
BTW, it still has .21 installed and doesn't seem like they gave me anything from new update.
Click to expand...
Click to collapse
just two questions:
1. could you still turn it on or was it dead? im asking because im wondering if they saw "this device is unlocked" when they turned it on.
2. are you in the us?
this is the second time i heard of asus fixing an unlocked transformer for free. im wondering if the unlocker app really does send the sn info back to asus...

s1lenz said:
just two questions:
1. could you still turn it on or was it dead? im asking because im wondering if they saw "this device is unlocked" when they turned it on.
2. are you in the us?
this is the second time i heard of asus fixing an unlocked transformer for free. im wondering if the unlocker app really does send the sn info back to asus...
Click to expand...
Click to collapse
I'm sure it does, and I'm also sure that most of the ASUS repair centres do not bother checking whether the device is unlocked
Also, this mysterious "this device is unlocked" message only pops up when using a totally stock rom afaik.

Yeah if they did turn it on they would have saw a big V for the virtious rom i had installed.
I dont know if its still unlocked or not, I dont have cwm anymore and to be honest, I am not sure I want it unlocked again. I love this tablet and dont want to risk doing anything else.
Maybe when CM9 gets it right but then maybe the next Android Rom jelly bean will be out. What do you all think?
Sent from my Transformer Prime TF201 using XDA Premium HD app

Also I am stationed in Germany and they sent it to my APO Box
Sent from my Transformer Prime TF201 using XDA Premium HD app

Well I tried and checked and of course they re locked it! I really think they changed more than the battery!
I wish I kept some screen shots of my device before I sent it in!
Sent from my Transformer Prime TF201 using XDA Premium HD app

Same happened to me also.
Rma unlocked and came back locked and motherboard changed.
Excellent service from Asus.

Well this is awesome news! I'm glad to hear that they aren't screwing people who unlock and have hardware issues that aren't related.
Sent from my ICS lovin 3D!!!
Oh yea... I'm a *****. Haha!

I have also this problem the serial number is unkown the bootloader is locked and the unlock tool isnt working.

Related

Photon wont charge?

hello i didnt want to open a thread but i cannot find the anwser to my problem ive had for 2 weeks
1.my phone will not charge from the stock charger yes i have tried 6 different chargers
2.sbf alot times
3. locked boot loader
4.factory reset
5.different batteries
cant think of anything else the only way it charges is when i connect usb to my laptop and mount sd if i dont mount sd it doesn't charge when i power phone off it just turns back on if i connect it doesn't give me the charging animation when phone is off if anybody knows a fix please let me know or if you want to help find a solution to fix it im all in it as i read alot of Motorolas have this problem but i cant find a fix for it
thanks
I suppose it is hardware related, maybe you can go to the Moto repair center to have your phone checked.
Sent from my MB855 using XDA
It could be or maybe I lost a img or something while flashing bought through best buy in September do I call sprint or go to best buy
Sent from my MB855 using xda premium
RockoDev said:
It could be or maybe I lost a img or something while flashing bought through best buy in September do I call sprint or go to best buy
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
you can't miss something cos if so your phone won't boot up, i think call bestbuy first and make sure your phone is unlocked when you deliver your phone to them.
Sent from my MB855 using XDA
dxl880517 said:
you can't miss something cos if so your phone won't boot up, i think call bestbuy first and make sure your phone is unlocked when you deliver your phone to them.
Sent from my MB855 using XDA
Click to expand...
Click to collapse
NO!!!! That is INCORRECT! Make sure you phone is LOCKED before you take it to best-buy or Sprint!!!!! You got the phone under warranty Locked, they will standby that. If you unlocked it and they see it, that means you f**ked with it which voids the warranty and they don't owe you s**t!
TRUST ME!!!!
Look for my thread "I F'ed up!", I have a post with DETALED instructions how to put it back and what you need!! (I'll be back, I wil find it!)
That's what I was afraid of taking it back but oh well
Sent from my MB855 using xda premium
RockoDev said:
That's what I was afraid of taking it back but oh well
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
You don't have to take my word for it, ask a forum admin. He**, go to another phone and ask around there! Look [email protected], the instructions for ANY Flash/Root/Unlock starts out with "This will void your warranty and I'm not responsible if you brick your phone!" Then they give you instructions.
Even if you take it in unlocked and they find out and you say screw it and walk out, then fix it yourself back to stock, your still f**ked. They will upgrade your account with note that you did it, so if something jacked later, T.E.P is off the hook!!!
Note: I know all this because I was a B.E.S. Admin for @ 7 years. My old job, I did not work in Mobile support, but I loved flashing Windows phones and they had like 40 of them laying around. Sale guys would see **** I did, to embrassed to ask because it would make them look dumb, try it, brick it, go into Store, hence, company contract and warranty is gone!!!! Got into Android with Evo and never looked back!
I'm working but just looked @ briefly, e-mail me your e-mail and I will send you file and EXACT instructions to get you out of jam. In the mean time, you need to download RSDLite to your computer and install. Also, make sure you have 100% charge on your phone (you can go lower, but that is trouble too!). Also, free up USB on BACK of computer, not front!!
Trust me, I spent 2 days without phone, I know how it feels!
I'm Home! [email protected]!
My bad a lil lost so are you saying to sbf because I already did and it didn't fix the problem what I can try is someone can do a fresh install backup with none of your info and pm a zip or files and see what my is missing
Sent from my MB855 using xda premium
dsims7_2000 said:
NO!!!! That is INCORRECT! Make sure you phone is LOCKED before you take it to best-buy or Sprint!!!!! You got the phone under warranty Locked, they will standby that. If you unlocked it and they see it, that means you f**ked with it which voids the warranty and they don't owe you s**t!
TRUST ME!!!!
Look for my thread "I F'ed up!", I have a post with DETALED instructions how to put it back and what you need!! (I'll be back, I wil find it!)
Click to expand...
Click to collapse
Sorry guys. i made a mistake....
trust me...
Sent from my MB855 using XDA

Green camera issue

Last two days ago, my prime fell off from our bed, my daughter somehow accidentally kicked it. Never thought about checking the camera right away, busy checkin f theres a dent made, fortunately not. However, yesterday, just realized that the camera was busted. Tried to press the back of the prime somehow fixes temporarily, but still it's annoying.... though i am not so fond of using this tablet as a camera, but seems it's incomplete. Should i return this for service or just leave it like this with bused camera. I know it's my call but i wanna hear some of your opinions. Thanks guys....
Sent from my Transformer Prime TF201 using xda premium
skarfreak said:
Last two days ago, my prime fell off from our bed, my daughter somehow accidentally kicked it. Never thought about checking the camera right away, busy checkin f theres a dent made, fortunately not. However, yesterday, just realized that the camera was busted. Tried to press the back of the prime somehow fixes temporarily, but still it's annoying.... though i am not so fond of using this tablet as a camera, but seems it's incomplete. Should i return this for service or just leave it like this with bused camera. I know it's my call but i wanna hear some of your opinions. Thanks guys....
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
Same happened to me in March. Sent it in RMA and got it back 2 weeks later fixed.
Yesterday however the green camera screen showed again so i'm going to contact them. Bummed dont want to send it off again but it should work!
Sent from my Transformer Prime TF201 using xda app-developers app
GreginNH said:
Same happened to me in March. Sent it in RMA and got it back 2 weeks later fixed.
Yesterday however the green camera screen showed again so i'm going to contact them. Bummed dont want to send it off again but it should work!
Sent from my Transformer Prime TF201 using xda app-developers app
Click to expand...
Click to collapse
Upate: now, camera won't open already... decided to send this anytime this week.. Wish we know how to open and tigtn those loosen stuff. Heheehe...
Sent from my Transformer Prime TF201 using xda premium
Well, as far as I know, it's a software issue were most of Prime users encounter during its lifetime. This happen to me too. I don't know why...
Sent from my Galaxy Nexus using Tapatalk 2
I doubt the reason the camera quit working is due to the fall, I baby my Prime and it has never taken a lick, yet my camera quit working about a week ago, I get the green scrambled screen like many, many others have gotten with theirs. Either they have poor connections to the board internally, or the software drivers are bad. Only my front works, and I live overseas so getting service is going to be a huge pain.
nKyb said:
Well, as far as I know, it's a software issue were most of Prime users encounter during its lifetime. This happen to me too. I don't know why...
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
This is really sad for some of the prime owners... lets just be hopeful that someday somehow they can find a way to fix this....
Sent from my Transformer Prime TF201 using xda premium
nKyb said:
Well, as far as I know, it's a software issue were most of Prime users encounter during its lifetime. This happen to me too. I don't know why...
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
It's most definitely hardware. Squeezing the TFP by the camera brings back the camera for a second which makes it 100% hardware. It's likely a loose connection or poor solder joint.
My rear camera went green and I have never dropped it.
Unfortunately I have unlocked my Prime and therefore "technically" I am out of warranty. I may have to try to RMA it and see if they will fix hardware even if I unlocked it. I also have an LCD Mura and all the weak WIfi and BT issues. I may just wait until any other hardware issues popup and try to get them fixed all at the same time.
yep, this is most definitely hardware related. same thing happened to me and i had to RMA it. they didn't try to pin it on me for CID though, so you should be all set. I had my prime repaired and back in 12 days from sending it.
there are also a number of threads about this already. please try searching before making a new thread.
here are a couple links
http://forum.xda-developers.com/showthread.php?t=1612230
http://forum.xda-developers.com/showthread.php?t=1630212
Good luck!
Mine is currently being RMA'd for exactly the same reason. It had a minor bump and the camera showed a broken image in green. Mine would also temprorarily get fixed by squeezing but after a bit that stopped working. Moral... Treat it like glass.
I am more than pissed. I just checked my camera. And now its GREEN! I take very good care of my equipment. My GF knocked it off of the couch last night while in the dock. maybe 15" fall onto my leg / carpet. I am beyond pissed. Reasons like this are prime example while i will never purchase another asus product.
1SiK1500 said:
prime example
Click to expand...
Click to collapse
Lol
Sent from my Inspire 4G using xda premium
1SiK1500 said:
I am more than pissed. I just checked my camera. And now its GREEN! I take very good care of my equipment. My GF knocked it off of the couch last night while in the dock. maybe 15" fall onto my leg / carpet. I am beyond pissed. Reasons like this are prime example while i will never purchase another asus product.
Click to expand...
Click to collapse
Sorry to hear dat... second time fall in my case just last night... i forgot to zip the cheap bag... booooom goes the prime and dock. And i was like wtf....
skarfreak said:
Sorry to hear dat... second time fall in my case just last night... i forgot to zip the cheap bag... booooom goes the prime and dock. And i was like wtf....
Click to expand...
Click to collapse
thats how it happened to me. i was devastated lol
Sent from my Transformer Prime TF201 using XDA Premium HD app
Warranty covers it
Sent from my PG86100 using xda premium
I've got the green lines of death on my 8mp camera too. It just started happening. I can do the "squeeze" fix but as soon as I stop squeezing it goes back green and I never really get the camera to look right while squeezing. I also tried the soft reset button without help. I really don't want to RMA AGAIN. I just got my Prime back from Asus. I do have to say my RMA experiance was not bad though.
Has anyone found out the cause of this? To fix it ourselves so as to not pay ASUS to do it? I saw somewhere that it might be an overheat problem or something like it....
Sent from my Transformer Prime TF201 using XDA Premium HD app
hakarune said:
Has anyone found out the cause of this? To fix it ourselves so as to not pay ASUS to do it? I saw somewhere that it might be an overheat problem or something like it....
Sent from my Transformer Prime TF201 using XDA Premium HD app
Click to expand...
Click to collapse
I really wish I did know how to fix it myself, I don't want to be without my tablet
hakarune said:
Has anyone found out the cause of this? To fix it ourselves so as to not pay ASUS to do it? I saw somewhere that it might be an overheat problem or something like it....
Sent from my Transformer Prime TF201 using XDA Premium HD app
Click to expand...
Click to collapse
pretty sure its a physical damage problem, which seems more and more likely is caused by being dropped. might just be a loose connection, but unless someone with this issue opens up their prime to see if they can simply reconnect it, we won't know :\
Sent from my Transformer Prime TF201 using XDA Premium HD app
nhshah7 said:
pretty sure its a physical damage problem, which seems more and more likely is caused by being dropped. might just be a loose connection, but unless someone with this issue opens up their prime to see if they can simply reconnect it, we won't know :\
Sent from my Transformer Prime TF201 using XDA Premium HD app
Click to expand...
Click to collapse
Mine had never been dropped when it happened. But i found that the fridge gave me a temp fix when the problem first arose.... Don't know how my tablet ended up in the fridge, but that's where i found it lol. Once i get some micro screwdrivers i will be able to check. My eyeglasses phillips was too big for the screws.
Sent from my Transformer Prime TF201 using XDA Premium HD app

TF201 Camera Broken?

Hello everyone. I have been in love with my TF201 sine purchasing it 5 months ago. I have encountered no problems with the tablet at all until, yesterday my friend wanted to take a picture, upon opening the camera app, all he saw was this. Now, I know somebody here will know if this is fixable or not. I am assuming that it isn't fixable and I'm just going to have to deal with a broken rear facing camera.
I should also mention that there is no damage to my TF201 and it has certainly never been dropped. So, is this just poor build quality that would cause this?
Sent from my TF201 using xda app-developers app
shintastic48 said:
Hello everyone. I have been in love with my TF201 sine purchasing it 5 months ago. I have encountered no problems with the tablet at all until, yesterday my friend wanted to take a picture, upon opening the camera app, all he saw was this. Now, I know somebody here will know if this is fixable or not. I am assuming that it isn't fixable and I'm just going to have to deal with a broken rear facing camera.
I should also mention that there is no damage to my TF201 and it has certainly never been dropped. So, is this just poor build quality that would cause this?
Sent from my TF201 using xda app-developers app
Click to expand...
Click to collapse
yikes... same mine.. never yet send RMA coz im scared i cant unlock it after RMA.
if i were you (that if you are still locked), i would trade it with tf700. there are like two forums about it in here...
hope you'll find a way to fix it...
I just RMA'd mine to fix this issue...which was caused by an RMA to fix LCD mura. If you specify that you do not want them to reset the software, you shouldn't have to worry it being relocked.
That is just my experience though. I made sure to let them know not to reset the software...by stating it large bold letters in red ink on the RMA checklist
Sent from my ADR6425LVW using xda premium
GunnerOnASpooky said:
I just RMA'd mine to fix this issue...which was caused by an RMA to fix LCD mura. If you specify that you do not want them to reset the software, you shouldn't have to worry it being relocked.
That is just my experience though. I made sure to let them know not to reset the software...by stating it large bold letters in red ink on the RMA checklist
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
Really... that is a great very great news... this really helps... i would definetely send mine anytime this month.. can't find a perfect time coz the daughter is using it on youtube vids on daily basis... (cartoons stuff)...
Thanks mate...
GunnerOnASpooky said:
I just RMA'd mine to fix this issue...which was caused by an RMA to fix LCD mura. If you specify that you do not want them to reset the software, you shouldn't have to worry it being relocked.
That is just my experience though. I made sure to let them know not to reset the software...by stating it large bold letters in red ink on the RMA checklist
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
They will actually fix the issue if it is still under warranty?
Sent from my TF201 using xda app-developers app
shintastic48 said:
They will actually fix the issue if it is still under warranty?
Sent from my TF201 using xda app-developers app
Click to expand...
Click to collapse
im unlocked, and if they wanna let me pay for a reasonable price, i think i won't mind...
skarfreak said:
im unlocked, and if they wanna let me pay for a reasonable price, i think i won't mind...
Click to expand...
Click to collapse
What if it is a 100% basic Transformer Prime?
Sent from my SC-02C using xda app-developers app
shintastic48 said:
What if it is a 100% basic Transformer Prime?
Sent from my SC-02C using xda app-developers app
Click to expand...
Click to collapse
that is still has a warranty... so no worries..
You might give this a try (found it on a google search) before you call and RMA it.
Open your camera program.
See bad green screen or something unrecognizable.
Open Options.
Change quality to 3 Mps.
Change sides to 16/9.
Turn focus to "far away" (not auto).
Press by your finger to back camera with some power for 5-7 seconds.
Move finger away.
If it's working - have a fun!
If it's not - press again.
Open Options.
Change quality and sides back for your pleasure.
When you make photos you can turn on "Auto focus", but when you turn off camera program you should change in options focus to "far away" (not auto).
texstar said:
You might give this a try (found it on a google search) before you call and RMA it.
Open your camera program.
See bad green screen or something unrecognizable.
Open Options.
Change quality to 3 Mps.
Change sides to 16/9.
Turn focus to "far away" (not auto).
Press by your finger to back camera with some power for 5-7 seconds.
Move finger away.
If it's working - have a fun!
If it's not - press again.
Open Options.
Change quality and sides back for your pleasure.
When you make photos you can turn on "Auto focus", but when you turn off camera program you should change in options focus to "far away" (not auto).
Click to expand...
Click to collapse
Thanks for this post. Gave it a few tries but it didn't seem to do anything but crash the tablet and cause it to restart.
Guess I'll have to try and RMA it. I hope I know enough Japanese to be able to do that d:
Sent from my SC-02C using xda app-developers app
I'm unlocked as well, that's why I specified not to touch the OS. Didn't have to pay for the first go round and haven't heard anything from them this go round.
Sent from my ADR6425LVW using xda premium
GunnerOnASpooky said:
I'm unlocked as well, that's why I specified not to touch the OS. Didn't have to pay for the first go round and haven't heard anything from them this go round.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
So, this must be a Normal issue with the TF201?
Sent from my TF201 using xda app-developers app
Same thing happened to mine.
I think it's just a software issue though. If you change to the front camera and back again it's just the previous image displayed chopped up. Normally I would just fix permissions or re-flash the ROM, but I don't really want to void the warranty by unlocking the bootloader.
I don't think its a software issue...there's a thread that tells of a temp fix....by squeezing the area by the camera.
Also, I have flashed pretty much every rom, including stock and it is still the same result, even with permissions fixed.
Edit: Here's a link
http://forum.xda-developers.com/archive/index.php/t-1612230.html
Mine is being sent back now, no charge.
Sent from my ADR6425LVW using xda premium
Hi5!! just happened to me too -__-;
annoyingly enough this happen to me before too -_-;
send it for an RMA for the same problem people.... sigh.........
The big question is... Will you be able to RMA it even after flashing a bunch of different ROMS. Perhaps flash stock again and send it back?
I think the REAL question is:
Will Asus let us BUY the damn camera module?
I've had a bad camera for months now because I don't want to go without my tablet for weeks for something that I know will take 15 minutes. I've seen more than enough tear downs to know it's nothing I couldn't handle, I just want to PAY them for the part.
Every few weeks I search for it as a part to buy, with no luck
Mayer126 said:
The big question is... Will you be able to RMA it even after flashing a bunch of different ROMS. Perhaps flash stock again and send it back?
Click to expand...
Click to collapse
I RMA'd mine unlocked with stock rom on it. They fixed it no charge for the camera.
Mayer126 said:
The big question is... Will you be able to RMA it even after flashing a bunch of different ROMS. Perhaps flash stock again and send it back?
Click to expand...
Click to collapse
Yes, did you read what I posted?
Sent from my ADR6425LVW using xda premium
Just got mine back....and they actually fixed everything this time. Now to flash a rom
Sent from my Transformer Prime TF201 using Tapatalk 2
Edit: It has a dead pixel :banghead:

Green screen camera

I have a problem with the camera on my prime and am wondering if anyone else is experiencing this. Whenever I go to the camera and use the back facing camera it just shows a green and red fuzzy screen, ffc works fine. Have wiped and reflashed and even changed ROMs, but no help, I am on androwook hb1.4 right now, was on the red virus ww .15 when it started. Any help would be appreciated.
Thanks in advance
Sent from my SPH-L900 using xda app-developers app
Here is a picture of it, I tried to screenshot it on the tablet but I get a notification saying "could not save screen shot, storage may be in use" .......I'll try to get a logcat
Sent from my SPH-L900 using xda app-developers app
npesa92 said:
Here is a picture of it, I tried to screenshot it on the tablet but I get a notification saying "could not save screen shot, storage may be in use" .......I'll try to get a logcat
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
It is maybe a hardware issue. Please search in this forum or Q&A forum for this issue. It has been reported a few times.
Sent from my HTC Desire HD using xda premium
Hardware issue. RMA it. I just got mine back last month. Only took about 10 days.
theandies said:
Hardware issue. RMA it. I just got mine back last month. Only took about 10 days.
Click to expand...
Click to collapse
OK I'll try and take it to best buy first, that's where I purchased it. Correct me if im wrong but the prime was recalled right? I've read other posts of people being upgraded and so forth, was wondering what they do about unlocked primes?
Sent from my SPH-L900 using xda app-developers app
npesa92 said:
OK I'll try and take it to best buy first, that's where I purchased it. Correct me if im wrong but the prime was recalled right? I've read other posts of people being upgraded and so forth, was wondering what they do about unlocked primes?
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
The same thing happened to my Prime soon after I got mine back in January. There is a quick, but temporary fix to the problem -- you have to squeeze area right below camera lens. You have to press quite hard, so be sure you don't accidentally crack your screen or something. However, like, I said, this is just a temporary fix it WILL come back. I brought mine to a repair center and all they did was take out the camera and re-seat it. That worked for a while, but all it came back again. Then I brought it back, and they replaced the camera entirely, and I've never had a problem since.
Greening Syndrome
Seems the green screen with lines on using rear camera disease is spreading,,,my TF201 has just started misbehaving BUT...it had just returned from a 3 week repair job (under warranty fortunately) to get the screen fixed. The original problem was a wall of alternating black and white and then colour lines when turning on the device,,,which did not disappear. Really very disappointing as I have only had the tablet for 6 months and have not dropped it at all...my first tablet but I'm not impressed with Asus products though to be fair the process for getting it repaired was efficient and prompt even though the actual repair time was long.
Experiencing the same issue myself, only had the tab about a week, and it's still under warranty. RMA since 6/12/12. I'm not really expecting to see it back this side of Christmas.

[Q]TF201 replaced motherboard serial number unknown.

Hello I need some help ,few month ago I got my tf201 from repair, they replaced tf's motherboard,and only few days ago I realized that my serial number is unknown, without this I can't do 'sweet' things with my tf201, so I have my old serial number and don't even know serial from new motherboard, now what should I do any suggestions?
Sent from my HTC Sensation XL with Beats Audio X315e using xda app-developers app
Have you ever had it unlocked?
Do you have your reciept, from the repair invoice, if you do, contact asus with your invoice, ask them if they can get the information for you.
Motherboards are accountable and they will have this information, unfortunatly the service rep may not know this or have access to the information. You should be able to get to a tech through them, then tech will be able to help you. If your still having issues when theynsend a confirmation survey, put down that you did not get the required information due to support not having the appropriate access.
My next suggestion is a bit shady, make a digital copy of your repair invoice, cover any personal information and post the image, I say image because invoices can be written a certain way, giving partial information, and can lead to a partial solution.
Hope this helps, remember never give personal information out, especially on an untrusted survey(like the ones from facebook or games for donuts or points)
Sent from my Transformer Prime TF201 using xda app-developers app
Rooted i896 captivate s(rogers)
MrKnify
mrknify said:
Have you ever had it unlocked?
Do you have your reciept, from the repair invoice, if you do, contact asus with your invoice, ask them if they can get the information for you.
Motherboards are accountable and they will have this information, unfortunatly the service rep may not know this or have access to the information. You should be able to get to a tech through them, then tech will be able to help you. If your still having issues when theynsend a confirmation survey, put down that you did not get the required information due to support not having the appropriate access.
My next suggestion is a bit shady, make a digital copy of your repair invoice, cover any personal information and post the image, I say image because invoices can be written a certain way, giving partial information, and can lead to a partial solution.
Hope this helps, remember never give personal information out, especially on an untrusted survey(like the ones from facebook or games for donuts or points)
Sent from my Transformer Prime TF201 using xda app-developers app
Rooted i896 captivate s(rogers)
MrKnify
Click to expand...
Click to collapse
First of all i replaced my digitizer for myself I don't have warranty, second yesterday I talked with local Asus service(Israel) they told me that my old s/n at the new motherboard they somehow patched it, I asked them what should I do with unknown serial number ,the answer is nothing ,wait for official fix from Asus.. blah blah blah..
I found some thread at xda about serial fix but it didn't work for me.
Sent from my HTC Sensation XL with Beats Audio X315e using xda premium
Has your asus been unlocked before?
Have you done a factory reset?
Sent from my Transformer Prime TF201 using xda app-developers app
mrknify said:
Has your asus been unlocked before?
Have you done a factory reset?
Sent from my Transformer Prime TF201 using xda app-developers app
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1. Asus locked, and never been unlocked.
2.I did factory reset, did connection to wifi waited 15 mins or more, to give some connection to Asus server, and nothing.
Sent from my HTC Sensation XL with Beats Audio X315e using xda premium
Unfortunately, I'm on the same boat as you. I sent in my TF201 for service, and they replaced my whole entire motherboard. Because of that, somehow my serial comes up at ABCDEF012345 (or something like that) when asked for device information in ADB. Device is in Jellybean and locked as well, and it's really a catch 22.
It either needs to be in ICS, or a known serial, or an unlocked bootloader, all of which I don't have
if you find a possible fix, let me know.
hamsteyr said:
Unfortunately, I'm on the same boat as you. I sent in my TF201 for service, and they replaced my whole entire motherboard. Because of that, somehow my serial comes up at ABCDEF012345 (or something like that) when asked for device information in ADB. Device is in Jellybean and locked as well, and it's really a catch 22.
It either needs to be in ICS, or a known serial, or an unlocked bootloader, all of which I don't have
if you find a possible fix, let me know.
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Click to collapse
There is one possible way to fix, ill try it today another try, factory reset-connect to wifi-wait 15 min+ ,tablet will try to receive some info from Asus server and fix s/n ,it will be a miricle if s/n will be fixed like this. P. S. I found this steps here on xda somewhere Gary Key posted.
Sent from my HTC Sensation XL with Beats Audio X315e using xda premium
Thanks, do let me know.
hamsteyr said:
Thanks, do let me know.
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What command in ad I need to input for check s/n?
P. S. Tf201 factory resented connected to wifi, waiting......
Sent from my HTC Sensation XL with Beats Audio X315e using xda premium
Plug in your transformer and try doing an 'adb devices'
Awaiting good news :3
hamsteyr said:
Plug in your transformer and try doing an 'adb devices'
Awaiting good news :3
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Still unknown s/n (
Sent from my HTC Sensation XL with Beats Audio X315e using xda premium
Hmm.... shame. Did the reset work?
Heap almost..
Sent from my HTC Sensation XL with Beats Audio X315e using xda premium
I have the same problem. Sent my TF201 in to "repair" weak wi-fi and gps and they replaced the mobo. Now my serial number is unknown and I can't update to the latest FW (currently on 4.0.3). I think I'm going to send it in again...
t-jet said:
I have the same problem. Sent my TF201 in to "repair" weak wi-fi and gps and they replaced the mobo. Now my serial number is unknown and I can't update to the latest FW (currently on 4.0.3). I think I'm going to send it in again...
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Click to collapse
you can update manually download firmware from here http://support.asus.com/Download.aspx?SLanguage=en&m=Eee+Pad+Transformer+Prime+TF201&p=28&s=1 chose one of those roms,but better dont update til you or asus will fix Serial Number.
Take advantage of the fact youre in ics now.
Look for the unknown serial fix, that uses an exploit to fix that. You have a good chance of self repairing your device.
I'm lookin at possible ways to read a s/n off of the motherboard there is a really interesting thread on the teardown for a wifi mod.....
http://forum.xda-developers.com/showthread.php?t=1474391
Really interesting.
Sent from my Transformer Prime TF201 using xda app-developers app
lol, I read that quite some time ago, and yes that's pretty cool.
As a modder, it really tempted me, but the fact that my Prime kept dying during the time, was proof that I needed my warranty intact. I sent my Prime in for service no less than 5 times in the first year I got it.
Most problematic device I have ever owned. EVER.
Yes I was thinking about opening tablet and search the s/n of replaced motherboard, I have skills. Already replaced my glass digitizer it took some time to replace it. But trouble is inverted x-axis ) cause of this I need s/n for unlock ,for root and for apply fix patch for the inverted x-axis ) need to w8 for ability to root JB.
Sent from my HTC Sensation XL with Beats Audio X315e using xda app-developers app
hamsteyr said:
Take advantage of the fact youre in ics now.
Look for the unknown serial fix, that uses an exploit to fix that. You have a good chance of self repairing your device.
Click to expand...
Click to collapse
Thanks for the hint, sounds interesting. If my warranty was gone I would definitely try that.
But nvm, I brought it in again this morning. If it doesn't update after this, or if wifi/gps is still bad, I'm finally allowed to return this POS to the store (only after 3 RMAs - in Switzerland).

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