I can't seem to find any answers, but I'm trying to set up the google wallet prepaid card for my free $10, I haven't rooted or anything yet but I'm getting the erorr message "Error adding Google Prepaid card" any suggestions?
I had a similar problem I just backed out into the main wallet screen went into settings and reset my google wallet after that I didn't have a problem hope that might help
Sent from my rooted EVO 4G LTE using xda premium
You could also try: settings, apps, all, wallet, clear update.
I had the same issue. I couldn't add the card no matter what I did including the above suggestions. I ended up calling Money Network and the rep had to escalate my call up the ladder. The next day I got a call from a different rep who said he had to do a Master Reset on his end. He said he could see on his computer all the error messages from when I tried to set up the card. He called me back the following day and said the reset was complete. I opened my wallet, added the card and it worked fine. I've even made purchases since and it had the clerks at the store with the wide eyed look. LoL
travisw0204 said:
I had the same issue. I couldn't add the card no matter what I did including the above suggestions. I ended up calling Money Network and the rep had to escalate my call up the ladder. The next day I got a call from a different rep who said he had to do a Master Reset on his end. He said he could see on his computer all the error messages from when I tried to set up the card. He called me back the following day and said the reset was complete. I opened my wallet, added the card and it worked fine. I've even made purchases since and it had the clerks at the store with the wide eyed look. LoL
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Click to collapse
Do you have a phone number for Money Network? Reinstalling and cache clearing not working for me
claudevi1 said:
I had a similar problem I just backed out into the main wallet screen went into settings and reset my google wallet after that I didn't have a problem hope that might help
Sent from my rooted EVO 4G LTE using xda premium
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Click to collapse
this worked, thanks
Related
EDIT: i had a brain fart and did not search first so i apologize. what i will do is update this thread and monitor for any data connection issues.
just thought i'd share my ordeal trying to upgrade a line to this new phone. this whole thing took 3 thunderbolts and several useless verizon sales/techs (i will never purchase directly from a vzw store again, the staff i dealt with at 2 corp stores was completely inept).
purchase 1: i purchased a thunderbolt and upgraded my line in store and everything is working/provisioned according to the tech. i don't realize i am missing texts and data until after i get back to work since the tech said it would "fully activate" over the next few hours (wtf..... but ok, new device/service and the sales guy wanted to set my expectations low). 2 trips back to the store for a total of 3.5 hours and 2 new sims and they cant get data or text working on the phone.
purchase 2: new verizon store closer to work. talked to the sales guy and informed him of the issues i had prior. he says no problem, they must have had some issues. we definitely wont have them here. i tell him fine i will upgrade but i am not leaving until voice, data, and text are working 100%. he cant get text or data to activate either so he says i can leave and he can call me when its done (little problem with not having a phone though to receive the call....) end result they return the phone an and i am dinged the restocking fee because they dont want to return as a problem.
purchase 3: bestbuy..... my expectations already set super low, i ask them if they have problems activating tb's on upgrades..... they say no, but it could take a while to do the whole process. i told them of the issues i ran into at other stores and they said did the tech reset the phone or factory reset the phone after the initial activation? (bingo! only power resets through the gui although the sales guys at both vzw stores said they factory reset).
for anyone running into data activation/data drop issues, factory reset the phone (i had to do it twice). and it should be solid after that. i have been up and running for the last few hours without issue.
my tb is set to cdma + lte/evdo auto.
tl;dr: data problems? do a factory reset. 3g data/text/voice has been solid after this process. PITA? yes, but it seems to work.
So 24 hours later and there doesn't appear to have been a data drop. There are still some weird fc's with the browser though. And the market has fc'd as well.
Sent from my Xoom using XDA App
Thanks for the tip! My 3g in my apartment that worked with my Droid kept dropping. It works now. Awesome!
Sent from my ADR6400L using XDA App
I am surprised you paid the restocking fee. I would have told them to kiss my ass.
Sadly enough, the guys at Best Buy Mobile don't always get enough credit, sometimes they do have some real idiots working there, but some of those people know ten fold what a guy at a local single carrier shop will.
BBYM, since I used to work for one, makes you take detailed training before you are supposed to work in the department, doesn't mean its followed, but if someone has been in the department for awhile they will have.
Most carrier stores don't have a lot of training, if they do, it is only about their company, not 6-7 different companies, between post and pre paid.
The restocking fee was charged because they returned it as customer deactivated, not a programming issue. I had to call customer support from my cell to get the restocking fee credited to my account. So all told I lost 1.75 at that store (plus the time I spent there).
I originally went to BB to return something, not walk out with a new phone. I got sucked in by the cute girl who chatted me up while processing my return. I ended up keeping the return and getting a new phone... lol.
Sent from my Xoom using XDA App
r0guenj said:
The restocking fee was charged because they returned it as customer deactivated, not a programming issue. I had to call customer support from my cell to get the restocking fee credited to my account. So all told I lost 1.75 at that store (plus the time I spent there).
I originally went to BB to return something, not walk out with a new phone. I got sucked in by the cute girl who chatted me up while processing my return. I ended up keeping the return and getting a new phone... lol.
Sent from my Xoom using XDA App
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Click to collapse
oh ok, that isn't bad at all then I guess
I'm not sure if I'm having data problems seems really I have a bad reception here but I would like try this...so if I reset would I lose root??? I'm running stock rooted and clockwork no custom Rom no special stuff thanks in advance
Sent From My HTC Thunderbolt!!!
does your data still work after you restart your phone?
Well yes let try right now
Sent From My HTC Thunderbolt!!!
Bigandrewgold said:
does your data still work after you restart your phone?
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I restarted my phone and well reboot and took like a minute to get data is that the problem you are having because for me is no big deal
Sent From My HTC Thunderbolt!!!
denpad2010 said:
I restarted my phone and well reboot and took like a minute to get data is that the problem you are having because for me is no big deal
Sent From My HTC Thunderbolt!!!
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Click to collapse
no, i couldnt ever get 3g and rarely got 4g or 1x
but after the factory reset 3g id flawless but i am wondering if i reset it will it go back to doing that because that seems to be what happened
Can't believe they made you pay a restocking fee.
This worked like a charm...thanks
so im trying to set up my google wallet on the phone. i have citi bank and its a citi mastercard.
i go into google wallet and select the citi master, i enter all the info and it says my card isnt compatible with google wallet. im so confused.
Me to no cards seem to work, I also tried entering online and they don't show up, also where do I get my $50 promised for setting it up?
Sent from my EVO using XDA
gregkeys said:
Me to no cards seem to work, I also tried entering online and they don't show up, also where do I get my $50 promised for setting it up?
Sent from my EVO using XDA
Click to expand...
Click to collapse
You get $10 and that is by selecting a Google prepaid card.
gregkeys said:
Me to no cards seem to work, I also tried entering online and they don't show up, also where do I get my $50 promised for setting it up?
Sent from my EVO using XDA
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Click to collapse
You get the $10 when you add a prepaid card. This didn't work for me yesterday (stayed on "adding card" message. However, I tried again this morning and it worked fine.
I can't seen to get the prepaid card to work either. It just says error addimg card try again later. :/
Drewh1991 said:
I can't seen to get the prepaid card to work either. It just says error addimg card try again later. :/
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Click to collapse
Mine is doing the same thing.
Wonder what's a good way to convert that $10 into cash. Or a gas card or similar?
gpz1100 said:
Wonder what's a good way to convert that $10 into cash. Or a gas card or similar?
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Click to collapse
Most big gas stations have NFC I believe there is a app in the playstore that will tell you all locations w NFC
Mine was doing that yesterday, so like a moron I went a cleared the application data thinking it might help. Now I'm stuck with the stupid "secure element" error message. I think its kind of ridiculous that the chip would self destruct like that. I love Google, and I understand its a security measure, but seriously? I broke my phones ability to use wallet forever with one click? Not cool. I tried to take my phone back to sprint hoping they'd swap it out, and of course no locations have any devices because of this fiasco with customs.
The worst part is, I know I don't really need Google wallet, but for some reason I still care! XD
Sent from my EVO using XDA
ckoadiyn said:
Most big gas stations have NFC I believe there is a app in the playstore that will tell you all locations w NFC
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Click to collapse
Any idea what its called? I searched but couldn't narrow it down enough
Sent from my EVO using XDA
it's called "PayPass Locator"
So, in order to get the $10 credit I have to do a prepaid card? My MasterCard works fine with Wallet but I didn't realize that you have to go the prepaid route to get the credit. That kinda sucks - I don't like prepaid anything because you end up with odd change that never gets used.
browning said:
So, in order to get the $10 credit I have to do a prepaid card? My MasterCard works fine with Wallet but I didn't realize that you have to go the prepaid route to get the credit. That kinda sucks - I don't like prepaid anything because you end up with odd change that never gets used.
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Click to collapse
That's why u just get 10$ gas
wrxlvr said:
Mine is doing the same thing.
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Click to collapse
I had the same error re: cannot add the google prepaid card. Cleared data and cache from app settings, which caused it to re-initialize Wallet again when I restarted. I was then able to add the google prepaid card ok, but it did take a while for it to process - it will seem like it's hanging, but just wait and be patient. Also I did this setup before I rooted. (not sure if that matters or not, since Google doesn't "support" rooted devices). I suspect it happened the first time b/c I did it at work and my company firewall may have been blocking it.
Drewh1991 said:
I can't seen to get the prepaid card to work either. It just says error adding card try again later. :/
Click to expand...
Click to collapse
This worked for me...
First update to the latest version of Google wallet, then do this:
Go to "Settings" --> "Power", then uncheck "Fast boot" and power your phone down and restart it.
Open Google Wallet and try again- you'll see that it looks different than before, as if the update didn't actually take initially.
Hope this helps.
------------
EVO 4G LTE - not rooted (yet...)
Warrior 3000 said:
so im trying to set up my google wallet on the phone. i have citi bank and its a citi mastercard.
i go into google wallet and select the citi master, i enter all the info and it says my card isnt compatible with google wallet. im so confused.
Click to expand...
Click to collapse
I believe you have to caller Citi and make your card a paypass card. Someone else mentioned it, I don't have Citi, so I can't confirm that.
Drewh1991 said:
I can't seen to get the prepaid card to work either. It just says error addimg card try again later. :/
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Click to collapse
wrxlvr said:
Mine is doing the same thing.
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Click to collapse
You have a google account setup, right?
ky0_Sama said:
Mine was doing that yesterday, so like a moron I went a cleared the application data thinking it might help. Now I'm stuck with the stupid "secure element" error message. I think its kind of ridiculous that the chip would self destruct like that. I love Google, and I understand its a security measure, but seriously? I broke my phones ability to use wallet forever with one click? Not cool. I tried to take my phone back to sprint hoping they'd swap it out, and of course no locations have any devices because of this fiasco with customs.
The worst part is, I know I don't really need Google wallet, but for some reason I still care! XD
Sent from my EVO using XDA
Click to expand...
Click to collapse
See here: http://www.droidhive.com/forums/ind...-access-to-wallet-after-secure-element-error/
browning said:
So, in order to get the $10 credit I have to do a prepaid card? My MasterCard works fine with Wallet but I didn't realize that you have to go the prepaid route to get the credit. That kinda sucks - I don't like prepaid anything because you end up with odd change that never gets used.
Click to expand...
Click to collapse
Just add the prepaid card and you automatically get $10. The "odd change" shouldn't be an issue because you just tell the cashier to run it as a credit transaction for the exact amount you have and then pay the rest however you choose.
I setup Google Wallet and got the $10. I went to CVS and it didn't work. I tried it twice. WTF?
Antebios said:
I setup Google Wallet and got the $10. I went to CVS and it didn't work. I tried it twice. WTF?
Click to expand...
Click to collapse
If the phone wasn't "on" you have to have the phone "awake" to start with.
Tap the terminal and hold until the phone beeps (I believe it beeps).
Mine prompts for the pin.
Tap the terminal again as instructed and wait for authorization.
I made sure the phone was on and the Google Wallet app was open and running. I placed the phone on the scanner area and left it there. It never prompted or beeped. I tried it twice at the same CVS.
Not sure. I had issues when trying to use it at 7-11 and riteaid this evening. I was also getting little to no 3g so that may have been part of the issue. I'll try out again tomorrow too.
Sent from my EVO using XDA
I had my Google Wallet set up before and used it to even buy something. After wiping and installing a new rom it seems to be stuck on the "Adding Card..." page when trying to add a google prepaid card. Anyone run into this same problem?
Same here but just rooted on stock. Mine has never finished adding a card since yesterday... Always getting an error.
Sent from my EVO using xda premium
Did you read the disclaimer at the top of the forums it should be Stikied
Sent from my EVO using xda premium
I read it for the last week; finally got the phone yesterday lol. Never opened Wallet before I rooted so there shouldn't have been anything in the app. Looks like I need to ask Google what's going on from what I searched online.
Sent from my EVO using xda premium
Having the same issue too. It seems more of a google wallet connection problem. Yesterday, I couldn't add my citi mastercard nor the google prepaid. It would just hang at "Adding card..." for up to 15 minutes or more. Then late in the night, I was able to add the google prepaid, but still haven't been able to add the citi mastercard. I called citi mastercard and they said they have heard from quite a few that are having the same issue. But didn't know what it was and to wait a few days. I also called google wallet and they don't know either. I think it has to do with a connection issue to google wallet from all the new activations. People are probably pounding google wallet.
I also have added the cards last week, I just had to reset google wallet so I could factory reset.
This issue has nothing to do with the sticky by the way.
Someone, please let me know when this is resolved. I'm having the same issue.
Try late at night. Too many people are hitting the wallet server right now.
Sent via XDA Premium
Finally had a change from Error. It said to call Money Network with thier number. Called and talked to a nice lady who said that there is a known issue with the prepaid cards not connecting properly, esp with our phones. She passed my issue to escalations and I should recieve a call in 24 - 48 hours about it. Seems like they're doing their best to keep things moving and fix the problems.
Sent from my EVO using xda premium
Agree with the suggestion to do it late at night. This was happening to me all day yesterday--I even got the message to call Money Network. I reset my Wallet info, cleared data, and started from scratch about 10pm...not sure what did the trick, but it finally took.
I was finally able to add the card, but now it says it can't contact the bank to get my balance. I'll try later tonight.
Now it says prepaid unavailable and my phone is totally stock non rooted. Won't do anything google wallet
Sent from my EVO using Tapatalk 2
Mine took 3 tries and the last one was several hours before it was successful.
Sent from my EVO using Tapatalk 2
I had the same problem, the card finally got added around 2AM.
Going through the same thing as we speak.. I'm both happy and troubled seeing this thread. I'll just be patient and hopefully it will resolve itself.
EVO 4G LTE Google Prepaid Card Activations Suspended
As an update I had been trying to connect all day since early AM when I last posted. I finally got tired of babysitting the process all day and called Money Network. I spoke to a very helpful and friendly representative who briefly explained they have suspended activation of the EVO 4G LTE as of today. He went on to say their techs have found an issue/variance in software compatibility which will require a patch. He claimed there was no ETA on this patch or when activations will continue. I told him this was the first I had heard of a specific model being targeted and he went on to say that this news had JUST been released internally.
We speculated for a bit about activations on 1.12.651.2 vs 1.13.651.1. Basically there is some issue with 1.13 and Wallet, those who could or can activate are likely on 1.12. If true or not we also spoke about overlapping complications which caused them to bring the whole service on and offline this last week. Once they put out that first fire, this new one uncovered itself.
Wallet Software Update to 1.1-R67-v4 - No Change
I thought it was a little soon but Wallet was updated today to -R67-v4 however there was no change. It seems EVO LTE activations are STILL suspended. Considering the amount of updates they have released lately we should stay hopeful, I can't see it taking more then a week.
Well damn. I wanted my 10 bucks.
I called and talked to rep. they are doing work on the server and "supposedly" all evo lte phones cannot connect to the server. He told me the server has been down for 2 days now. This is the follow up email.
Thank you for getting in touch with our team. We're aware that Google
Wallet payment cards are unavailable and our engineering team is working
hard to make sure Google Wallet is working as intended. We will be sure to
let you know when full functionality has resumed.
I was having difficulty with wallet finding my account. so I reset it and tried to reactivate to no avail.
Just got update for wallet from play store and it worked flawlessly.
good luck guys.
I finally got google Wallet to add the prepaid card, it also has a balance now, I think they fixed it!!
Yes, I reset google wallet before turning in my bad phone.
I had a touchscreen problem and had to have my ELTE replaced under warranty. I am probably one of the few people that actually uses Google Wallet NFC on a regular basis, and added money to the google pre-paid card. My balance was ~$25 when I reset my wallet settings before turning in the phone. Upon configuring Wallet on the new phone, I realized that my google pre-paid card balance was reset to $10! I thought the card/balance was tied to my gmail account, and not to the device itself?
This isn't a huge deal in my case, as it's only $15, but it's definitely something you guys should look out for. If the card is tied to the device itself, you probably don't want to run a huge balance on the card in case you break your phone and have to have it replaced.
Dave
Just call the support #.. I've heard other people have issues like this and they called and it was fixed.
RHall1340 said:
Just call the support #.. I've heard other people have issues like this and they called and it was fixed.
Click to expand...
Click to collapse
I did call. It's being escalated, but they see no record of me adding the funds. Funny, because when I look at the transaction history on my phone, I can see the $20 added from my credit card. Good times!
I went thru something similar when i went from an EVO LTE to a GS3.
They did a search using my info and found the transaction where i added 20 bucks to my google wallet on my EVO LTE.
It took them about 24-36 hours to approve the transfer from my old device to the new one..
I had to go thru a verification process as well as go thru my emails and help them find the reciept that was emailed to me.
Hello I have a problem with purchasing apps. I'm running a custom ROM which shouldn't be the issue here since it worked before. When I try to purchase an app in the Play Store it gives me the message
Code:
[I][COLOR="Red"]Your purchase on your Verizon US billing account was declined. Please select a different payment method[/COLOR][/I]
I have tried clearing cache and data of the Play Store under Application manager and nothing changed. It works after a factory reset and after 1-2 days it displays this message again. Any ideas? I have not gone over the spending limit either.
I've encounter the same problem actually. It seemed to work fine for the first few weeks I had the phone but now it won't let me purchase anything using that method. I just paid the bill last week so it's not like I'm over due....
Sent from the future...
Anthony825 said:
I've encounter the same problem actually. It seemed to work fine for the first few weeks I had the phone but now it won't let me purchase anything using that method. I just paid the bill last week so it's not like I'm over due....
Sent from the future...
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Yeah. Wonder what the problem is?
Not sure really. Still doesn't work. It just tells me I need to go speak with my carrier.... :-\
Sent from the future...