I can't even talk in my house, on the deck, front yard, etc! They say I sound like I'm in a closet!! I can't move or they can't hear me!! I updated PRL, no help!! Anyone else having probs with service or coverage? Any that will help? Thx
Sent from my EVO using XDA Premium App
Yeah.. Call Sprint and ask for an Airave. Tell them exactly what you just said and they will send you one. I have one!
For anyone that doesn't know what an Airave is, Its a mini Sprint Cell Tower that uses your Internet to produce a cell tower like thing. It is FREE from Sprint (however if you cancel your Sprint account and do not return it they will charge you $140).
Long Story shorter the Sprint Airave will use your internet and produce "fake" 3G. It does not produce 4G, it does NOT help your Data speeds what so ever. It will give you full bars. All it does is give you perfect voice quality.
Although if you are in your Airave Cell signal and leave the call will drop. Other then that it is amazing! I love mine.
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do you have broadband internet? talk to sprint, get a femtocell
i'd post a link but i can't yet. google sprint femtocell, you'll see what i mean.
Cherokee4Life said:
Yeah.. Call Sprint and ask for an Airave. Tell them exactly what you just said and they will send you one. I have one!
For anyone that doesn't know what an Airave is, Its a mini Sprint Cell Tower that uses your Internet to produce a cell tower like thing. It is FREE from Sprint (however if you cancel your Sprint account and do not return it they will charge you $140).
Long Story shorter the Sprint Airave will use your internet and produce "fake" 3G. It does not produce 4G, it does NOT help your Data speeds what so ever. It will give you full bars. All it does is give you perfect voice quality.
Although if you are in your Airave Cell signal and leave the call will drop. Other then that it is amazing! I love mine.
Click to expand...
Click to collapse
Thanks, never had this prob with my 3d .. side note, u have a jeep grand Cherokee? I just got an 08 jeep grand Cherokee srt8! Luv it!
Sent from my EVO using XDA Premium App
You could have got a bad one might want to see about swapping it out... Tell them you didn't have this problem on your old phone and see what they say...
Sent from my EVO using xda premium
Had the same problem. Complained to Sprint and got a free Airave Access Point. Now I have 5 bars all over my house with perfect call quality. Awesome device!
Sent from my EVO using XDA
it might be a bad phone, but either way the airave would fix it.
Side Note: I do not drive a Cherokee, I am actually part Cherokee Indian (small part but who's counting).
No one else has a problem with the Airave sending duplicate texts or letting all the calls and text notifications hang for a period of time? That's why I don't even bother plugging mine in anymore
This topic has been talked about quite a bit. There's something wrong with either the software, hardware, or both. These are just a few of the threads I found on the issue but I might have missed some.
http://forum.xda-developers.com/showthread.php?t=1691480
http://forum.xda-developers.com/showpost.php?p=26572858&postcount=47
http://forum.xda-developers.com/showthread.php?t=1671214
http://forum.xda-developers.com/showthread.php?t=1694197
http://forum.xda-developers.com/showthread.php?t=1699775
http://forum.xda-developers.com/showthread.php?t=1697933
http://forum.xda-developers.com/showthread.php?t=1688776
http://forum.xda-developers.com/showthread.php?t=1695225
http://forum.xda-developers.com/showthread.php?t=1696291
As some others have suggested, try and get an Airave. Call (877)775-4886 (Sprint Retentions) and tell them you get no service at home. I have one, it's great for the most part. As for the question someone posted about the random times it text bombs your recipient, it is true. It happens when you send and receive at the same time or send a second before the first has gone through. Other than that annoyance, they're well worth it. Hopefully the phone issue is something that can be fixed and a fix is in the works.
Cherokee4Life said:
Yeah.. Call Sprint and ask for an Airave. Tell them exactly what you just said and they will send you one. I have one!
For anyone that doesn't know what an Airave is, Its a mini Sprint Cell Tower that uses your Internet to produce a cell tower like thing. It is FREE from Sprint (however if you cancel your Sprint account and do not return it they will charge you $140).
Long Story shorter the Sprint Airave will use your internet and produce "fake" 3G. It does not produce 4G, it does NOT help your Data speeds what so ever. It will give you full bars. All it does is give you perfect voice quality.
Although if you are in your Airave Cell signal and leave the call will drop. Other then that it is amazing! I love mine.
Click to expand...
Click to collapse
All this is true except for the bolded part. Currently I'm getting around 0.10Mb/sec download speeds with my EVO, connected to my Airave my speeds are around 2.5Mb/sec
If your coverage is really that bad get rid of Sprint..... Trust me that is the best thing to do.... You can try an airave also.... But make sure they give it to you for free....
I really don't think its sprint since I have never had a problem with service. Been with them for 10+ years. Got the phone at Best Buy, think they would swap it out?
Sent from my EVO using XDA Premium App
bigmase23 said:
I really don't think its sprint since I have never had a problem with service. Been with them for 10+ years. Got the phone at Best Buy, think they would swap it out?
Sent from my EVO using XDA Premium App
Click to expand...
Click to collapse
I think Best Buy has a 14 or 30 day return policy so they would be able to swap it out for you if you are within the time frame.
I called Sprint about bad signal in my area (both my Evo LTE & Nexus S 4G are having signal problems) and they told me that because I have the new Evo LTE that it should be expected that I will have bad reception until they complete the LTE upgrades in my area (which is rumored to be this fall).
I told them that the signal issue was present on my other phone as well, so they put me on hold to research the problem, said they were going to connect me to a supervisor, and then I was on hold for another 40 minutes before the line disconnected on me.
Guess I'll have to try again later.
omadhaun said:
I called Sprint about bad signal in my area (both my Evo LTE & Nexus S 4G are having signal problems) and they told me that because I have the new Evo LTE that it should be expected that I will have bad reception until they complete the LTE upgrades in my area (which is rumored to be this fall).
I told them that the signal issue was present on my other phone as well, so they put me on hold to research the problem, said they were going to connect me to a supervisor, and then I was on hold for another 40 minutes before the line disconnected on me.
Guess I'll have to try again later.
Click to expand...
Click to collapse
Sprint customer service and tech support are so stupid sometimes.
bigmase23 said:
I really don't think its sprint since I have never had a problem with service. Been with them for 10+ years. Got the phone at Best Buy, think they would swap it out?
Sent from my EVO using XDA Premium App
Click to expand...
Click to collapse
I just swapped out my 1 week old LTE at BB this morning and had no problems doing so. If I heard her correctly it is 30 day exchange, 14 day return.
I've been having major issues with SMS, MMS, data drops, and everything else not working correctly.
Basically told BB that I've been troubleshooting it with Sprint for the past week, done reprovisions, profile updates, factory resets and nothing worked (somewhat true to a point) and got swapped to a new LTE.
This new one is running great! The OS seems different than what was on my first LTE (even though it is the same version) and I've had it online now for 5 hours from the time of this post and my signal hasn't dropped, my data is still connected, and messages are coming though very quickly. Even my data speeds are back to what my 3D has that my wife is now pimping.
For me, it seems that I had a defective phone and the new one has fixed my issues (at least for now..)
fastamx79 said:
I just swapped out my 1 week old LTE at BB this morning and had no problems doing so. If I heard her correctly it is 30 day exchange, 14 day return.
I've been having major issues with SMS, MMS, data drops, and everything else not working correctly.
Basically told BB that I've been troubleshooting it with Sprint for the past week, done reprovisions, profile updates, factory resets and nothing worked (somewhat true to a point) and got swapped to a new LTE.
This new one is running great! The OS seems different than what was on my first LTE (even though it is the same version) and I've had it online now for 5 hours from the time of this post and my signal hasn't dropped, my data is still connected, and messages are coming though very quickly. Even my data speeds are back to what my 3D has that my wife is now pimping.
For me, it seems that I had a defective phone and the new one has fixed my issues (at least for now..)
Click to expand...
Click to collapse
I had this same issue. Chatted with CSR's etc, all the stuff you listed, nothing fixed it. I could call out - didnt get calls or txts in (texts came once a day or so in a huge properly time stamped group).
After taking it into a repair store - she reinstalled the OS, then reactivated/provisioned it. Been getting 1.5 - 2.5mbs in the evening hours now
I'm sorry but this goes to show any manufacturer can have radio issues and everyone thought Samsung radios were the worst. Now HTC joins the ranks lmao
http://forum.xda-developers.com/showthread.php?t=1696895
One x is having issues with WiFi
Sent from my EVO using xda premium
Im on my second Evo and its no better than the first. Im constantly missing calls, losing data connection, etc. I just called in to Sprint and the stupid CSR tried to tell me it was the service area I was in. Well, Ive been driving all over the place all morning and within a 50 mile radius, Ive missed 3 calls. No notification, phone doesnt even try to ring.. I just get a voicemail notification.
I dont know what to do. I have 7 days left to leave Sprint on this 14 day window. All I want is a phone that works and it seems like everything Sprint has come out with in the last year has sucked.
---------- Post added at 06:25 PM ---------- Previous post was at 06:24 PM ----------
jbadboy2007 said:
I'm sorry but this goes to show any manufacturer can have radio issues and everyone thought Samsung radios were the worst. Now HTC joins the ranks lmao
Click to expand...
Click to collapse
I have to agree. Its got to be because they just dont do much CDMA stuff. I hear minimal complaints about their GSM devices.
Related
After a few different phones, reporting poor service, receiving an Airave (my house being one of the only places I get a decent speed at)...I decided today to call and complain about the service again, average 3g speeds here are 10-125kb and some places calls can't even be made (i live 45 min south of boston).
Apparently, the usage has gone up, so the already weak service here is far worse then it used to be. For the first time a tech support guy actually gave some legit information back to me. Said signal here ranged from fair to roaming.. and sent me to retention.
I moved my wife and I from T-Mobile/AT&T, payed $260 in ETF.. so this BLOWS, I love my EVO 3D, but the service is too poor to justify paying the bill.
Anyways, the point to my post.. if your service is super awful like mine, and you are new.. you may have a way out if you can't deal with awful service for the next 2 years.
Guess I'll be Ebaying the phones and waiting for the SGS2 or something... lames - please don't pm me about buying the phones, we're keeping them until the end of the month, and I probably don't trust you
I don't see how your getting a bad signal with an airave in the house. I got one and I have full bars everywhere in my 4 bedroom home. I start dropping bars about 50 ft from the house. If you have a airave then you have internet obviously, invest in a good wireless N router and your phone will be stupid fast on wifi.
Oh my house is great, but that is about it.
I fixed my first post... the issue isn't at my house.
Oh ok. I know what your sayin now. T-mobile is getting the evo 3d so its a win win for you.
phatmanxxl said:
Oh ok. I know what your sayin now. T-mobile is getting the evo 3d so its a win win for you.
Click to expand...
Click to collapse
I thought it was going to Canada or something, when is that supposed to come out? I just left T-Mobile after 7 years or something haha
http://www.gsmarena.com/htc_evo_3d_with_tmobile_usa_3g_band_passes_fcc_testing-news-2837.php
Cool, thanks. From the way I took it, I had until 9/7 to port my number. So all together right now I'm kinda in a bad spot, I'm not buying a phone I don't want. I sold my old phone, so I'll prob be crying for a month with a G1 in my hand until something worth buying comes out
G1 was an awsome phone, Im pretty sure its got gingerbread too lol. Well good luck to ya, I know if you sign a two year contract and already have a phone you can save your "upgrade" for the phone you want when it drops.
T mobile isn't getting the EVO,,that was for Canada so they reported
spreading the infection in 3D
Wait, is your evo 3d available for purchase? No need to ebay it, you have a potential buyer right here. I'm in the market for one. Send me a PM and let's discuss!
ktrotter11 said:
T mobile isn't getting the EVO,,that was for Canada so they reported
spreading the infection in 3D
Click to expand...
Click to collapse
That is what I thought. I'm not trying to be buying any full priced phone when buying a house at the end of the month haha
ktrotter11 said:
T mobile isn't getting the EVO,,that was for Canada so they reported
spreading the infection in 3D
Click to expand...
Click to collapse
Did you read my link? I don't think the FCC and T-mobile USA have anything to do with Canada.
From a Sprint Tech
the reason why you still have poor data tx/rx rates even with an air rve is because the airraves do not support data, only voice and text. they are designed basically to do your calls/text via VIOP, and it transmits 1x cdma service(which does no web). you cant use the airrave with out good high speed internet, and you can use your wifi on the phone(assuming you have a wireless router) to make up the for the low data speeds. If you dont have a wireless router, you can go buy one for 35-110 bucks and that would resolve your issues.
jboy772 said:
the reason why you still have poor data tx/rx rates even with an air rve is because the airraves do not support data, only voice and text. they are designed basically to do your calls/text via VIOP, and it transmits 1x cdma service(which does no web). you cant use the airrave with out good high speed internet, and you can use your wifi on the phone(assuming you have a wireless router) to make up the for the low data speeds. If you dont have a wireless router, you can go buy one for 35-110 bucks and that would resolve your issues.
Click to expand...
Click to collapse
I understand where the op is coming from, he said the airave works, its just his general area sprint is lacking in coverage. Im in somewhat in the same boat as him, but I plan on moving next year to a 4g area so I'm just going to hang in there, I like sprint phones and their unlimited plans.
Im also using an airave and wifi, and most places I go have wifi. So I get by.
jboy772 said:
the reason why you still have poor data tx/rx rates even with an air rve is because the airraves do not support data, only voice and text. they are designed basically to do your calls/text via VIOP, and it transmits 1x cdma service(which does no web). you cant use the airrave with out good high speed internet, and you can use your wifi on the phone(assuming you have a wireless router) to make up the for the low data speeds. If you dont have a wireless router, you can go buy one for 35-110 bucks and that would resolve your issues.
Click to expand...
Click to collapse
I think I made it clear in my OP that the service in my area sucks, exceptionally bad.. except for at my house, where I have an airave (airvana actually) and my wireless n router
And maybe one or two other spots have a decent connection, but it'll be a mb of service 1 block, and the next it is 125kb
I'm not at fault for the poor signal which is why Sprint is allowing me to leave without an ETF
phatmanxxl said:
I understand where the op is coming from, he said the airave works, its just his general area sprint is lacking in coverage. Im in somewhat in the same boat as him, but I plan on moving next year to a 4g area so I'm just going to hang in there, I like sprint phones and their unlimited plans.
Click to expand...
Click to collapse
I don't blame you if you are moving to a 4g area, I'm actually moving at the end of the month, to the next city over, which has even worse coverage lol. Funny thing is, it isn't like I'm out in some obscure area either...
In general I think Sprint has over looked my area, Providence, RI has ****ty 3g/4g too, very mediocre .. though that is 40 min from me anyways.. sucks, at least I'm not a data hog so not having unlimited won't be an issue most of the time for me.
Im moving north of Atlanta, 4g and 3g are roaring fast there plus its civilization, ill just have to get used to stoplights and traffic again lol.
I was in the far west suburbs of Chicago a few months ago and the sprint and wimax data was painfully slow, almost unusable, So some populated areas are better than others.
phatmanxxl said:
Im moving north of Atlanta, 4g and 3g are roaring fast there plus its civilization, ill just have to get used to stoplights and traffic again lol.
I was in the far west suburbs of Chicago a few months ago and the sprint and wimax was painfully slow, almost unusable, So some populated areas are better than others.
Click to expand...
Click to collapse
This area was gigantic for Nextel years ago, we have like 4-6 Sprint stores within a 5-10 min drive of some sorts here.. its kind of amazing that the service here is so lacking. **** they just opened up a new Sprint store (2nd of the city) where I'm moving too.. and the house I'm buying hardly has even a bar outside of it.
T-Mobile I had 1-1.4 mb dl , and good voice just about everywhere and my CR-48 has comparable data speeds at least with the free Verizon coverage. My wife had a 3GS (I finally converted her with the EVO 3D!) which was probably slightly under Tmobile/Verizon.... I just don't think Sprint has enough juice in this area to cover all the people who got on the Evo/Evo 3D in the past year.
New Bedford isn't exactly in the middle of no where.. I'm moving across the bridge..
The sucks man well you have a change to try another carrier now, if verizon got lte where you live you should try then out, I have them too and speeds are amazing, my 3G varies usually I get almost a mb/s and sometimes 300kb/s but is not as often as before
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Sprint is really disappointing me. I've been through MetroPCS and Virgin Mobile which are prepaid and I was paying 40 a month unlimited everything and the speeds, and coverage are equal to Sprint and even better.. virgin mobile is running off of sprints towers and I was getting AMAZING speed, about 2 mbs all the time and peaked at 2.4 mbs.
Sprint has been in the game for a LONG time, but they must not know what they are doing or need a new CEO. Look at ATT, T-Mobile, and Verizon.. they are years ahead of Sprint..
I feel like im paying 100$ a month for just being able to use a badass phone that prepaid companies dont offer. I got better support/service using prepaid.. its sad.
today in school, my friend has his ATT Iphone 4s out and did a speedtest.. he was pulling off 5.5mbs!. I couldnt even start mine because i was on roaming with 0 bars... he had like 4/5 bars.. wtf... makes me extremely jealous
Anyone have any idea what could be behind the issues with Sprint and why things havent improved in the past 2 years?
Send them a message by canceling service and flashing your device to work on Metro.
If you don't tell Sprint (with your wallet) that there's something wrong, they will never hear your complaints.
Sprint has improved for me in the past 2 years. I'm in Chicago.
Sent from my PG86100 using Tapatalk
5.5mbs!? Man, he's gonna reach his cap in like 4.2 days of use. That's the plus with using Sprint, you can use your phone the whole month without having to worry about caps because... 1. They don't cap. 2. Even if they did, you still wouldn't hit it when you're pulling 56kbs.
Sent from my PG86100 using XDA App
flonker said:
5.5mbs!? Man, he's gonna reach his cap in like 4.2 days of use. That's the plus with using Sprint, you can use your phone the whole month without having to worry about caps because... 1. They don't cap. 2. Even if they did, you still wouldn't hit it when you're pulling 56kbs.
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
Yes when I saw it my jaw dropped and yes your 100% right, lmao. I hope one day we will have speeds near this .. my 4G barely hit 6 mbs QQ
You need to buy a phone that meets your coverage needs. If your roaming in an area where your friends ATT has full service, and you spend a lot of time there, you need to switch.
I work in the wireless repair field, and i tell my customers to find a carrier that has coverage where they spend most of their time at, usually HOME and Work/school.
If your roaming in school you cant really complain about data speeds, as your not on Sprints Network.
I will agree that Sprint does have some 3G issues, could be over capacity, could be interference, could be a lot of things. But its intermitent for me and never prevents me from fully using my device.
The other day i got 2.3megs down at my apt.
The next morning eating breakfast near my office i had .2 megs down.
I deal with it because its a great unlimited plan, and its been reliable.
FYI, my personal phone is an EVO 3D, my work phone is an iPhone 4, Sure it gets 3-4 bars but it also drops a lot of calls. Cant say the same for my EVO 3D. Always reliable. So was the Epic Touch, Epic 4G and EVO 4G. Never had dropped call issues with them.
The 4G signal I get nearest to my home in Sacramento (Sadly it doesn't actually REACH my home) is typically about 12Mbit. Oddly enough, it's right near the Sprint store where I get these speeds. Hmmmmmmmmmmmm.
The sad thing is, I still can't stream any Shoutcast stations (or SiriusXM) for **** on 4G, have to turn it off, then it streams perfectly over 3G. I hate WiMax.
IAmSixNine said:
You need to buy a phone that meets your coverage needs. If your roaming in an area where your friends ATT has full service, and you spend a lot of time there, you need to switch.
I work in the wireless repair field, and i tell my customers to find a carrier that has coverage where they spend most of their time at, usually HOME and Work/school.
If your roaming in school you cant really complain about data speeds, as your not on Sprints Network.
I will agree that Sprint does have some 3G issues, could be over capacity, could be interference, could be a lot of things. But its intermitent for me and never prevents me from fully using my device.
The other day i got 2.3megs down at my apt.
The next morning eating breakfast near my office i had .2 megs down.
I deal with it because its a great unlimited plan, and its been reliable.
FYI, my personal phone is an EVO 3D, my work phone is an iPhone 4, Sure it gets 3-4 bars but it also drops a lot of calls. Cant say the same for my EVO 3D. Always reliable. So was the Epic Touch, Epic 4G and EVO 4G. Never had dropped call issues with them.
Click to expand...
Click to collapse
Exactly what he said. I live in long beach ca 10 years with sprint no issues, and rarely use 4 have, stream everyday while I drive. best bet get whatever works in your most visited area
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Well for me it's the opposite. At my house I get usable 4g. The 4g speeds are around 5-8 megabit. My 3g speeds is worse than 56k and I drop calls often.
I have an Airave where if I send too many text messages the recipient gets 10 copies of each text but on my phone it says it wasn't able to send the text.
The network.sprint.com site says there was 25 upgrades near my area within the last six months and another 25 in the coming six months..... But there is no signal or service quality difference.
It gets worse where I work. I used to get at least 150 kilobytes per second at work then it dropped down to 50 now I barley get 5. No 4g service but I can make and receive calls....
I have no one but to blame but me. I've dealt with Sprint for about 7 years.
You should not be complaining about your friend with that pile iphone4s that doesn't have any access to 4g....
My dad and I are on the Sero plan, 49 bucks a month for unlimited plan but with 500 minutes talk time. Who talks on the phone anymore?
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I agree that picking a network for signal quality in your area is the best bet. Luckily for me, Sprint has been great for me for a long time.
stroths said:
I agree that picking a network for signal quality in your area is the best bet. Luckily for me, Sprint has been great for me for a long time.
Click to expand...
Click to collapse
That's faster than my home wifi minus the ping time... Smh
Sent from my PG86100 using xda premium
stroths said:
I agree that picking a network for signal quality in your area is the best bet. Luckily for me, Sprint has been great for me for a long time.
Click to expand...
Click to collapse
Know what's awesome? I'm paying just as much (or more) as this guy but I'm only getting an average of 125kbs.
There should be laws against this.
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flonker said:
Know what's awesome? I'm paying just as much (or more) as this guy but I'm only getting an average of 125kbs.
There should be laws against this.
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Click to expand...
Click to collapse
Currently I can't afford home internet that is as good as his cell. I had 50mbit through Cox cable, now I have 3.
Manually install different PRL files until you get one that works good for you. Try 11115 specifically, it works great. Or if your tired of Sprint do what I did and flash to Verizon's 00001 to run off Verizon towers first before Sprint's.
On 00001 I get more than double the speed of Sprint at my apartment, and better signal. But at work I get 3x worse than Sprint speed was, although it is about the same cell signal. Its all about finding the one that works best for you.
Personally, while I've had some problems with Sprint, I enjoy the service. I put my phone the data hell, and while in some places I'll admit that I would appreciate having better coverage, the fact that I used only my phone for internet for two weeks (and did a ridiculous amount on it and still do) means that I trust Sprint. Plus, the places that I don't have service, AT&T doesn't have service, and I would have to deal with a data cap. A friend has Metro and hates it. I'll stick with Sprint. It works for me, I love my phone, and I get a great discount because of where I work.
Interesting and informative thread. My compliments to the contributors.
I'm actually surprised that none of the Sprint zealots seem to have made it into this thread to ream you for daring to speak poorly of their beloved carrier.
Great info about using the Verizon PRL's...their service data service here is consistent where as Sprint obviously couldn't care less about their customers in the NOLA area.
Thank you for your time.
I got my EVO LTE Saturday and it has been working fine - minus the wonky wifi signal issues. Until last night when I started receiving voicemails, but no missed calls or calls at all. Texting works fine and so do outgoing calls. Anyone else had similar issues?
mflanag1 said:
I got my EVO LTE Saturday and it has been working fine - minus the wonky wifi signal issues. Until last night when I started receiving voicemails, but no missed calls or calls at all. Texting works fine and so do outgoing calls. Anyone else had similar issues?
Click to expand...
Click to collapse
How are your 3G speeds? I think you might be having some of the same issues as here
http://forum.xda-developers.com/showthread.php?p=27028302&posted=1#post27028302
My phone occasionally goes into roaming, it sometimes does it even when I'm at home where I have an Airave. Seems like more and more people are starting to notice some connection issues with this phone.
ausch30 said:
How are your 3G speeds? I think you might be having some of the same issues as here
http://forum.xda-developers.com/showthread.php?p=27028302&posted=1#post27028302
My phone occasionally goes into roaming, it sometimes does it even when I'm at home where I have an Airave. Seems like more and more people are starting to notice some connection issues with this phone.
Click to expand...
Click to collapse
My speeds are pretty poor. I get somewhere between 150 and 250 kb/s.
I really don't want to deal with more of this mess, but it looks like I'm going to have to contact best buy if nothing changes in the next few days.
mflanag1 said:
My speeds are pretty poor. I get somewhere between 150 and 250 kb/s.
I really don't want to deal with more of this mess, but it looks like I'm going to have to contact best buy if nothing changes in the next few days.
Click to expand...
Click to collapse
You're better off than me, I just ran speed test a few times an hour or so ago and my speeds were from 51 to 120kbps. There seem to be quite a few people with data issues, I'm calling Sprint about it again tomorrow.
ausch30 said:
You're better off than me, I just ran speed test a few times an hour or so ago and my speeds were from 51 to 120kbps. There seem to be quite a few people with data issues, I'm calling Sprint about it again tomorrow.
Click to expand...
Click to collapse
The biggest issue is definitely the inability to receive calls and I'm not seeing too many other people complaining about that. I've only seen one other person and I think his solution was to just get a new phone.
Thanks, though.
mflanag1 said:
The biggest issue is definitely the inability to receive calls and I'm not seeing too many other people complaining about that. I've only seen one other person and I think his solution was to just get a new phone.
Thanks, though.
Click to expand...
Click to collapse
I've missed calls. That other thread I linked there's at least one person that mentioned not getting calls and I just read the thread "Lasted one day" and there were a few in there that mentioned not receiving calls at times. It's all the same issue, it seems the 3G radio and/or antennas on this phone has issues.
Same thing is been happening lately! Well at least today. Missed about 3 calls with the phone right next to me and text message appears with a new VM. The phone did not ring at all. Then I have been noticing " Roaming Notices" as well.
My speeds sometimes are 68mps. but sometimes as little a 0.10 mps
I am in northern Cincinnati.
This is probably the best speed so far
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Also having issues and have been reading about it since I got the phone.. Nothing has fixed it.
I don't realize I have the issue until I try to send a text message and get an error, then I restart the radios and will receive a couple texts and the message will send.
Hopefully there's a solution soon.
I've had mine for two days now and not been able to receive any calls. Spent time with CSR and they felt it was a faulty phone. Same deal with my wife...we both picked up EVO lte's on they same day. We were thinking how unlikely we had two faulty phones. Either way we swapped both out for two new phones today....still same problem. Neither of us can receive calls. That means we've been through 4 phones now with no luck. I can text and call out albeit with less signal then my og EVO without too much trouble. I do notice less signal than my og EVO but at least outgoing works.
A few hours ago I stumbled on to the fact that if I am on the phone (call out first) that I can receive a call waiting call. This seems to work consistently. Not sure why. I'm hoping to find out soon if it faulty design (poor antenna, bad radio, etc) soon. If it turns out to be the case, I want to be sure to be able to return in my 14 day window. I'm starting to lose faith in this phone.
For some reason I doubt it's the radios. The firmware seems to be a bit screwy. It's not locking onto towers correctly.
Gavia, have you tried updating PRLs and then receiving a call?
Yes I've update all of the phones prl. Still no luck. I do agree there is an issue locking on to towers...I see my signal bounce from 3 bars to roaming to 2 bars to no signal.
I tried to exchange mine at Sprint today, the rep declined doing it without the techs looking at it, the problem is it's only a sporadic issue. I told him that I was within 14 days and I can get a replacement, he said that I can CHANGE my phone for a different one but not swap it without a rep deeming it defective. I could have left the phone with the rep for 2 hours but the thing is the issue only happens at random times and not all calls fail (for me) it's really frustrating me.
I actually came in to ask about missed calls I looked down and saw I had a missed call phone was sitting still I was right beside it. It never rang. Hope thus is an easy fix
Sent from my EVO using xda premium
I had this problem right after purchasing the phone. I was placing calls just fine so I didn't realize I couldn't receive calls until about a day and a half later. Over the course of that day and a half, I had about four voicemails but I thought I had just received them when the phone was sitting on the table or was turned off for a meeting. Anyway, long story short, I tried all of the user-side updates and nothing worked. I then called Sprint and they fixed the problem. I've been receiving calls just fine ever since.
I'm also having incoming call issues, both on my LTE and my girlfriend's. The first time I try to call it doesn't ring through but on the second or third attempt it succeeds. I've gotten calls from others the first try, but then when I stopped by the doctor's office this morning they said they had been trying to call all week and just kept getting a busy signal.
I stopped by the local Sprint store today and the rep tried to blame it on the tower by my house even though I've had zero issues in the 5 years I've lived here before now.
@patrascu - did the Sprint rep tell you what they did on their end to fix it? And has it stayed fixed?
mflanag1 said:
The biggest issue is definitely the inability to receive calls and I'm not seeing too many other people complaining about that. I've only seen one other person and I think his solution was to just get a new phone.
Thanks, though.
Click to expand...
Click to collapse
I've missed a handful of calls which is more than usual.
If you're not getting resolution in the store, call up customer service. Move up the chain. Still no results, select cancel account and when someone picks up, ask for "account services". If you are within your 14 days, and want to exchange, they shouldn't be hassling you like this. In the future, all the more reason to buy from third parties like amazon or BB.
patrascu said:
I had this problem right after purchasing the phone. I was placing calls just fine so I didn't realize I couldn't receive calls until about a day and a half later. Over the course of that day and a half, I had about four voicemails but I thought I had just received them when the phone was sitting on the table or was turned off for a meeting. Anyway, long story short, I tried all of the user-side updates and nothing worked. I then called Sprint and they fixed the problem. I've been receiving calls just fine ever since.
Click to expand...
Click to collapse
Do you have any idea what they did with your phone? I've spent two hours talking with different people at sprint and none of them have been able to help.
My Evo 3D did this, and this phone does this as well. I've always attributed the "my damn phone wont' even ring" to the fact that the sprint reception near my house and where I work is utter crap. Where the signal is decent I don't have this problem. Maybe I should get an airave at my house :/
Just got off the phone with sprint. The first rep tried some things with my second line. Said she would call back and didn't. I called back after waiting about a half hour and the rep worked on my primary line. Not sure if my primary line is fixed but now when I try to call my second line it tells me I need to dial an area code. Third try and the call went through.
Before I got off the line I was transferred to the floor manager who tried to tell me to go to a store (which I already did and couldn't repeat the problem in 5 minutes and sent me off) to have them repair the phone for $35 or replace it under TEP. She had no clue I was asking about a brand new device under warranty that is 4 days old.
I can't say that I'm happy. Unless I get a call back and make some actual progress I'll probably be exchanging these this weekend.
Sent from my EVO using XDA
Hi, so ever since I've picked up this phone, I've had severe data issues and thought, holy hell, my og killed this phone just a day ago, what gives? Well from what I've noticed, I don't think It's HTC at all, I think It's sprint. And my reasoning for this is all day my data sucks, severely but at night about 11:30 pm magically kicks into overdrive, with three bars I get 2Mbps but during the day I can have full signal and I'm lucky to have 1Mbps... Can anyone else confirm this? And if so, what's really going on? I talked to sprint and they say towers are fine/shouldn't be any problems and I'll be lucky to ever see 4g LTE in my area before my contract is up so they aren't scewing with the towers or are they? Conformation from someone else or this beautiful phone goes back... Lol, thanks...
Sent from my EVO using xda premium
I woulnt complain with those speed many people arnt even close to 1 mbps in many areas
Sent from my EVO using XDA
Well during the day I get like .11 Mbps but all night I have amazing speeds, I can't even log in to facebook and sometimes xda, as it times out, just trying to figure out what's really going on...
Sent from my EVO using xda premium
Highest I've gotten in a few days is .06 mbps
Sent from my EVO using xda premium
Have you tried at like 2am? My speeds are dropping as we speak... Just trying to troubleshoot our phones, I'm a tech, that's what I do, I love this phone...
Edit .08Mbps down .56 up with five bars...
Sent from my EVO using xda premium
Has anyone had data issues and tried a different prl, say from another provider and gotten much better results?
Sent from my EVO using xda premium
Speeds are terrible almost nationwide right now. I recently flew to dc and my stopover in Atlanta also sucked, but Arlington was good.
I believe it is due to sprint rolling out their 3G network update. I haven't seen an ETA regarding its completion.
Sent from my EVO using Tapatalk 2
Data speeds are much slower than my OG Evo. I'm in Atlanta and I think some people have got LTE.....
Sent from my EVO using xda premium
Network vision isn't getting here quick enough.. At 5am my speeds are 0.11Mb/sec.
Sent from my EVO using xda premium
I talked to tech support yesterday regarding this issue...they are doing tower upgrades and it is affecting data speeds
Sent from my EVO using xda premium
My speeds seem to be about the same as the OG Evo.
Speed Test App varies from 1.5mbps to 2.0mbps.
I live in decently un-populated area of Michigan though. Most people are on Verizon here because they rolled out 4G LTE here a few months back.
I find it strange, when I talk to sprint in my area, they say it must be my phone, cause there aren't any updates here what so ever but I know it's not the phone, it gets amazing speeds at off peak times... And the other thing that bugs me is the signal strength doesn't correspond whatsoever to the data speeds I'm getting... Hopefully something/someone gets this cleared up cause technically it doesn't really make sense...
Sent from my EVO using xda premium
I get very inconsistent speeds through out the day; And when I spoke to Sprint, they gave the "towers are being upgraded" spiel. They also gave me this website to check which towers are being upgraded, or have been upgraded:
https:// network. sprint. com
*Note, they also gave me a $30 dollar credit on my next bill, which is a nice gesture, but I'd rather have better service.
I'm in Houston, and my 3g was acting up and my GPS put me in Joliet, I called sprint and they reset my service, powered phone off, powered phone on and reset my profile. so far, so good.
Edit: I couldn't send this post....dropped connection. I went to settings and set roaming to automatic and instant connection.
medicinalflex said:
I get very inconsistent speeds through out the day; And when I spoke to Sprint, they gave the "towers are being upgraded" spiel. They also gave me this website to check which towers are being upgraded, or have been upgraded:
https:// network. sprint. com
*Note, they also gave me a $30 dollar credit on my next bill, which is a nice gesture, but I'd rather have better service.
Click to expand...
Click to collapse
Ah totally forgot about that website. Thanks for the reminder. Looks like I'm getting 1 voice, 1 data speed, and 1 data capacity upgrade in the next six months and all at the two corners of my community... all right outside Verizon's socal HQ no less
I just spent 45 minutes on the phone with Sprint. Apparently they are getting a lot of calls with people complaining about data speeds on the 4G LTE.
The Sprint rep tried a bunch of things, but even though I'm showing three bars of signal, I have no Internet. It does work sometimes, just not at my phone or office!
She suggested taking it back to a Sprint store and having them reactivate my OG Evo until this phone gets fixed, either with some kind of software fix, or a new hardware version. She says they are logging all these issues, so they can figure out how to fix it.
I have the same issues (Chicago). Called Sprint last night and told them I'm not paying all this money to have 1990 speeds. They patched me over to Level 2 support (I think that's what they called it) and the guy told me that I didn't have data all day, actually. He did some kind of upgrade and everything popped into place. He asked if he solved my problem and I told him "Yeah... for NOW." We'll see how long it lasts. They have an open ticket for me to take the phone back to the Sprint store by close of business tomorrow if I want to have them test it or trade it. I asked them what for - the problem existed on two phones, it's the NETWORK! I also told them to remove the upgrade charge, which is a very small token for poor service... they did. I'm placated but not happy and I'm trying to be patient.
It could very well be your phone. The first one I had was having extremely slow data speeds and occasionally even dropped data connection, Sprint sent me a replacement phone and it has way better speeds than my original Evo ever did.
neoshi said:
Ah totally forgot about that website. Thanks for the reminder. Looks like I'm getting 1 voice, 1 data speed, and 1 data capacity upgrade in the next six months and all at the two corners of my community... all right outside Verizon's socal HQ no less
Click to expand...
Click to collapse
Man I hope I get the upgrades soon sometimes it just plain sucks, and sometimes it works great
Alot upgrades coming for where I live and work but not fast enough
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Sent from my EVO using Tapatalk 2
So I did a phone swap and data speeds are much better, plus there is no light bleed from capacitive buttons...
Sent from my EVO using xda premium
I was so tired of not even being able to listen to pandora with this evo lte I activated my og evo on another line I have and in all the same places and on 3g only it has no problems whatsoever. Does anyone know what the deal is?? Is there a solution? If it werent for the battery life I would just stick with the og evo and use this evo lte as a paper weight. Honestly, the way it is looking this phone will be obsolete by the time lte comes my way anyway. Should I just go back to the og evo? Any ideas or comments? Thanks.
I guess there is no answer from anyone other than bs sprint says "they are working on the towers in your area". If that is the case then why isnt my city even on the list for any of the rounds of upgrades and why does my og evo work fine?
I guess everyone who is getting lte soon doesnt care anyway. What about everyone else?? Am I the only one still with this issue?
I've told this story before, but I had the same thing happen here in LA. They are upgrading my towers, which will take the obligatory 4-6 weeks, so I complained loud and often enough to Sprint, and got a free AIRAVE, until the towers are live. Try that! also, are u running a ROM with the latest OTA baked in, which includes fixes for network data, WiFi, etc.? HTH!
Sent From My S-OFFed, R00ted, 100% Tricked-Out HTC Evo 4G LTE via XDA Premium!
make sure you're not on the sprint proxy as well. Its been known to cause streaming issues.
Im running the latest version of meanrom which as far as I know has all the latest updates. How do I know if Im on the sprint proxy? Sorry if that is a n00b question, Im a n00b. Thanks for the replies.
BTW, I have wifi at the house so I dont think an airave well help much. It is mainly everywhere else I go that doesnt have wifi. What really sucks is we actually have a decent wimax network here. Which is another reason Im considering just going back to og evo.
If it's the tower maintenance then I guess they started working on the towers in my area the minute I activated my EVO.
xBudahx said:
If it's the tower maintenance then I guess they started working on the towers in my area the minute I activated my EVO.
Click to expand...
Click to collapse
exactly this. what are you thinking? Going to an old/different phone? Leaving Sprint? or just waiting for LTE? To me waiting seems like the worst but easiest thing to do lol.
jeffa187 said:
Im running the latest version of meanrom which as far as I know has all the latest updates. How do I know if Im on the sprint proxy? Sorry if that is a n00b question, Im a n00b. Thanks for the replies.
Click to expand...
Click to collapse
I believe he's talking about changing the ports in ##3232# then click advance scroll down to rttp or http something like that and change it too 0.0.0.0 and the ports 0 becareful if u mess up it could mess up ur pho.w. sorry instructions aren't that clear I'm on the phone shopping with the girl. Someone will post it its considered as the 3g tweak.
Sent from my EVO using xda app-developers app
Try this. Go into system settings and select CDMA Only.
Reboot the phone and enjoy.
I have found that with my EVO LTE, keeping it on CDMA / LTE enables the device to get stuck with no data or on 1x.
Seems HTC/ SPrint/ whom ever didnt test this stuff that well OR its so new they have not figured it out yet.
Im in Dallas, a city with first launch LTE.
I have done lots of testing and found that the towers with the eHRDP are causing my phone to look for LTE, then if i get to a legacy tower which has not been touched the device is having a hard time logging into the EVDO data. WHen it gets like this i cant go back to either. I tested CDMA only for 5 days and found i had no issues with data.
Within 10 hours of switching to EVDO/LTE i got stuck on 1x again.
I used Mobile Signal Widget Pro, Coverage Map, NetMonitor and OpenSignal apps to help me determine what type of tower, what type of data connections and knew at home and work what types of data speeds are typical for me.
Try CDMA only and see if it works.
xBudahx said:
If it's the tower maintenance then I guess they started working on the towers in my area the minute I activated my EVO.
Click to expand...
Click to collapse
IAmSixNine said:
Try this. Go into system settings and select CDMA Only.
Reboot the phone and enjoy.
I have found that with my EVO LTE, keeping it on CDMA / LTE enables the device to get stuck with no data or on 1x.
Seems HTC/ SPrint/ whom ever didnt test this stuff that well OR its so new they have not figured it out yet.
Im in Dallas, a city with first launch LTE.
I have done lots of testing and found that the towers with the eHRDP are causing my phone to look for LTE, then if i get to a legacy tower which has not been touched the device is having a hard time logging into the EVDO data. WHen it gets like this i cant go back to either. I tested CDMA only for 5 days and found i had no issues with data.
Within 10 hours of switching to EVDO/LTE i got stuck on 1x again.
I used Mobile Signal Widget Pro, Coverage Map, NetMonitor and OpenSignal apps to help me determine what type of tower, what type of data connections and knew at home and work what types of data speeds are typical for me.
Try CDMA only and see if it works.
Click to expand...
Click to collapse
Thanks, I had been on CDMA only and still having problems. I doube checked after reading this though and realized I must not have done it after fleashing this last rom. I have it on CDMA only again and hopefully things will improve. Thanks for the reminder.
Weird, I've had good luck with the 4g LTE's 3G connection. In fact, it has been faster than on my OG Evo 4g Supersonic.
IAmSixNine said:
Try this. Go into system settings and select CDMA Only.
Reboot the phone and enjoy.
I have found that with my EVO LTE, keeping it on CDMA / LTE enables the device to get stuck with no data or on 1x.
Seems HTC/ SPrint/ whom ever didnt test this stuff that well OR its so new they have not figured it out yet.
Im in Dallas, a city with first launch LTE.
I have done lots of testing and found that the towers with the eHRDP are causing my phone to look for LTE, then if i get to a legacy tower which has not been touched the device is having a hard time logging into the EVDO data. WHen it gets like this i cant go back to either. I tested CDMA only for 5 days and found i had no issues with data.
Within 10 hours of switching to EVDO/LTE i got stuck on 1x again.
I used Mobile Signal Widget Pro, Coverage Map, NetMonitor and OpenSignal apps to help me determine what type of tower, what type of data connections and knew at home and work what types of data speeds are typical for me.
Try CDMA only and see if it works.
Click to expand...
Click to collapse
i just tryed to download mobile signal widget pro and the free one.. it down loads but its not in my phone when i look for the app???
michael.stollaire said:
I've told this story before, but I had the same thing happen here in LA. They are upgrading my towers, which will take the obligatory 4-6 weeks, so I complained loud and often enough to Sprint, and got a free AIRAVE, until the towers are live. Try that! also, are u running a ROM with the latest OTA baked in, which includes fixes for network data, WiFi, etc.? HTH!
Sent From My S-OFFed, R00ted, 100% Tricked-Out HTC Evo 4G LTE via XDA Premium!
Click to expand...
Click to collapse
I hate to say it but even the Airave doesn't help. I have had an airave for about a year now. (I work with Sprint Business because I manage my companies Sprint Account and found a number to call specifically for free airaves). But it worked flawlessly with my OG EVO. with my EVO LTE it still disconnects and drops calls and is terrible! sometimes I have better reception without the airave.
On a side note, the Airave does NOT help data at all only Voice Quality (sometimes). Also when you leave the area of an airave you WILL drop the call because it can not switch towers.
okay that is all for my airave rant!
---------- Post added at 08:26 AM ---------- Previous post was at 08:25 AM ----------
deathscythe257 said:
Weird, I've had good luck with the 4g LTE's 3G connection. In fact, it has been faster than on my OG Evo 4g Supersonic.
Click to expand...
Click to collapse
Count your blessings sir and go knock on some wood ASAP!
---------- Post added at 08:28 AM ---------- Previous post was at 08:26 AM ----------
jeffa187 said:
Im running the latest version of meanrom which as far as I know has all the latest updates. How do I know if Im on the sprint proxy? Sorry if that is a n00b question, Im a n00b. Thanks for the replies.
Click to expand...
Click to collapse
2 Days in and MeanRom is handling my 3G a whole lot better than any other ROM!
evo401 said:
i just tryed to download mobile signal widget pro and the free one.. it down loads but its not in my phone when i look for the app???
Click to expand...
Click to collapse
Mobile Signal Widget is a Widget. It will not show up in your app drawer.
you need to press and hold on the screen and select to add a widget.
Majin101 said:
I believe he's talking about changing the ports in ##3232# then click advance scroll down to rttp or http something like that and change it too 0.0.0.0 and the ports 0 becareful if u mess up it could mess up ur pho.w. sorry instructions aren't that clear I'm on the phone shopping with the girl. Someone will post it its considered as the 3g tweak.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Anyone else know anything about this?
3g
jeffa187 said:
Anyone else know anything about this?
Click to expand...
Click to collapse
My 3g works better roaming when roaming than on sprint network
I think the radio is this phone is way better than my 3D was. My area has been getting better as well. Still needs a lot of work. I took this speed test a few days ago at a crowded restaurant in the early evening. I never saw 2,000+ on my 3D let alone any phone on Sprint in the evening or day time.
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A side note, I did remove the Sprint proxy but don't really ever get 2+ down except for 3 in the morning when no one is on the network.
There is nothing you can do about it, it's Sprint's Any Day Now Network. I haven't gotten above 100kbps in my area in over two years. Prior to that, before everyone started switching to smartphones, I could pull over 2mbps all day long.
The fixes listed above won't help, you can't pull any more data from the network than the network has capacity. And the excuses that sprint gives you about tower upgrades are bull. Unless you see someone working on your tower, don't believe them, they will say this to every single customer around the country just to make them think it will get better. I call/chat with them every few weeks, and have been given that bulls--t excuse for 2 years now.
I'm not happy with your airave rant Having one shipped shortly and was hoping it would be a lightyear improvement over my current reception in my home (Not Sprint's fault, since I've never had good reception even with AT&T and Verizon). Hopefully my experience will be a little bit more productive
Cherokee4Life said:
I hate to say it but even the Airave doesn't help. I have had an airave for about a year now. (I work with Sprint Business because I manage my companies Sprint Account and found a number to call specifically for free airaves). But it worked flawlessly with my OG EVO. with my EVO LTE it still disconnects and drops calls and is terrible! sometimes I have better reception without the airave.
On a side note, the Airave does NOT help data at all only Voice Quality (sometimes). Also when you leave the area of an airave you WILL drop the call because it can not switch towers.
okay that is all for my airave rant!
---------- Post added at 08:26 AM ---------- Previous post was at 08:25 AM ----------
Count your blessings sir and go knock on some wood ASAP!
---------- Post added at 08:28 AM ---------- Previous post was at 08:26 AM ----------
2 Days in and MeanRom is handling my 3G a whole lot better than any other ROM!
Click to expand...
Click to collapse