[Q] Anyone Else Not Receiving Calls? - Sprint HTC EVO 4G LTE

I got my EVO LTE Saturday and it has been working fine - minus the wonky wifi signal issues. Until last night when I started receiving voicemails, but no missed calls or calls at all. Texting works fine and so do outgoing calls. Anyone else had similar issues?

mflanag1 said:
I got my EVO LTE Saturday and it has been working fine - minus the wonky wifi signal issues. Until last night when I started receiving voicemails, but no missed calls or calls at all. Texting works fine and so do outgoing calls. Anyone else had similar issues?
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How are your 3G speeds? I think you might be having some of the same issues as here
http://forum.xda-developers.com/showthread.php?p=27028302&posted=1#post27028302
My phone occasionally goes into roaming, it sometimes does it even when I'm at home where I have an Airave. Seems like more and more people are starting to notice some connection issues with this phone.

ausch30 said:
How are your 3G speeds? I think you might be having some of the same issues as here
http://forum.xda-developers.com/showthread.php?p=27028302&posted=1#post27028302
My phone occasionally goes into roaming, it sometimes does it even when I'm at home where I have an Airave. Seems like more and more people are starting to notice some connection issues with this phone.
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My speeds are pretty poor. I get somewhere between 150 and 250 kb/s.
I really don't want to deal with more of this mess, but it looks like I'm going to have to contact best buy if nothing changes in the next few days.

mflanag1 said:
My speeds are pretty poor. I get somewhere between 150 and 250 kb/s.
I really don't want to deal with more of this mess, but it looks like I'm going to have to contact best buy if nothing changes in the next few days.
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Click to collapse
You're better off than me, I just ran speed test a few times an hour or so ago and my speeds were from 51 to 120kbps. There seem to be quite a few people with data issues, I'm calling Sprint about it again tomorrow.

ausch30 said:
You're better off than me, I just ran speed test a few times an hour or so ago and my speeds were from 51 to 120kbps. There seem to be quite a few people with data issues, I'm calling Sprint about it again tomorrow.
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The biggest issue is definitely the inability to receive calls and I'm not seeing too many other people complaining about that. I've only seen one other person and I think his solution was to just get a new phone.
Thanks, though.

mflanag1 said:
The biggest issue is definitely the inability to receive calls and I'm not seeing too many other people complaining about that. I've only seen one other person and I think his solution was to just get a new phone.
Thanks, though.
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Click to collapse
I've missed calls. That other thread I linked there's at least one person that mentioned not getting calls and I just read the thread "Lasted one day" and there were a few in there that mentioned not receiving calls at times. It's all the same issue, it seems the 3G radio and/or antennas on this phone has issues.

Same thing is been happening lately! Well at least today. Missed about 3 calls with the phone right next to me and text message appears with a new VM. The phone did not ring at all. Then I have been noticing " Roaming Notices" as well.
My speeds sometimes are 68mps. but sometimes as little a 0.10 mps
I am in northern Cincinnati.
This is probably the best speed so far
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Also having issues and have been reading about it since I got the phone.. Nothing has fixed it.
I don't realize I have the issue until I try to send a text message and get an error, then I restart the radios and will receive a couple texts and the message will send.
Hopefully there's a solution soon.

I've had mine for two days now and not been able to receive any calls. Spent time with CSR and they felt it was a faulty phone. Same deal with my wife...we both picked up EVO lte's on they same day. We were thinking how unlikely we had two faulty phones. Either way we swapped both out for two new phones today....still same problem. Neither of us can receive calls. That means we've been through 4 phones now with no luck. I can text and call out albeit with less signal then my og EVO without too much trouble. I do notice less signal than my og EVO but at least outgoing works.
A few hours ago I stumbled on to the fact that if I am on the phone (call out first) that I can receive a call waiting call. This seems to work consistently. Not sure why. I'm hoping to find out soon if it faulty design (poor antenna, bad radio, etc) soon. If it turns out to be the case, I want to be sure to be able to return in my 14 day window. I'm starting to lose faith in this phone.

For some reason I doubt it's the radios. The firmware seems to be a bit screwy. It's not locking onto towers correctly.
Gavia, have you tried updating PRLs and then receiving a call?

Yes I've update all of the phones prl. Still no luck. I do agree there is an issue locking on to towers...I see my signal bounce from 3 bars to roaming to 2 bars to no signal.

I tried to exchange mine at Sprint today, the rep declined doing it without the techs looking at it, the problem is it's only a sporadic issue. I told him that I was within 14 days and I can get a replacement, he said that I can CHANGE my phone for a different one but not swap it without a rep deeming it defective. I could have left the phone with the rep for 2 hours but the thing is the issue only happens at random times and not all calls fail (for me) it's really frustrating me.

I actually came in to ask about missed calls I looked down and saw I had a missed call phone was sitting still I was right beside it. It never rang. Hope thus is an easy fix
Sent from my EVO using xda premium

I had this problem right after purchasing the phone. I was placing calls just fine so I didn't realize I couldn't receive calls until about a day and a half later. Over the course of that day and a half, I had about four voicemails but I thought I had just received them when the phone was sitting on the table or was turned off for a meeting. Anyway, long story short, I tried all of the user-side updates and nothing worked. I then called Sprint and they fixed the problem. I've been receiving calls just fine ever since.

I'm also having incoming call issues, both on my LTE and my girlfriend's. The first time I try to call it doesn't ring through but on the second or third attempt it succeeds. I've gotten calls from others the first try, but then when I stopped by the doctor's office this morning they said they had been trying to call all week and just kept getting a busy signal.
I stopped by the local Sprint store today and the rep tried to blame it on the tower by my house even though I've had zero issues in the 5 years I've lived here before now.
@patrascu - did the Sprint rep tell you what they did on their end to fix it? And has it stayed fixed?

mflanag1 said:
The biggest issue is definitely the inability to receive calls and I'm not seeing too many other people complaining about that. I've only seen one other person and I think his solution was to just get a new phone.
Thanks, though.
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I've missed a handful of calls which is more than usual.

If you're not getting resolution in the store, call up customer service. Move up the chain. Still no results, select cancel account and when someone picks up, ask for "account services". If you are within your 14 days, and want to exchange, they shouldn't be hassling you like this. In the future, all the more reason to buy from third parties like amazon or BB.

patrascu said:
I had this problem right after purchasing the phone. I was placing calls just fine so I didn't realize I couldn't receive calls until about a day and a half later. Over the course of that day and a half, I had about four voicemails but I thought I had just received them when the phone was sitting on the table or was turned off for a meeting. Anyway, long story short, I tried all of the user-side updates and nothing worked. I then called Sprint and they fixed the problem. I've been receiving calls just fine ever since.
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Do you have any idea what they did with your phone? I've spent two hours talking with different people at sprint and none of them have been able to help.

My Evo 3D did this, and this phone does this as well. I've always attributed the "my damn phone wont' even ring" to the fact that the sprint reception near my house and where I work is utter crap. Where the signal is decent I don't have this problem. Maybe I should get an airave at my house :/

Just got off the phone with sprint. The first rep tried some things with my second line. Said she would call back and didn't. I called back after waiting about a half hour and the rep worked on my primary line. Not sure if my primary line is fixed but now when I try to call my second line it tells me I need to dial an area code. Third try and the call went through.
Before I got off the line I was transferred to the floor manager who tried to tell me to go to a store (which I already did and couldn't repeat the problem in 5 minutes and sent me off) to have them repair the phone for $35 or replace it under TEP. She had no clue I was asking about a brand new device under warranty that is 4 days old.
I can't say that I'm happy. Unless I get a call back and make some actual progress I'll probably be exchanging these this weekend.
Sent from my EVO using XDA

Related

My Coverage Stinks!!!! Help!!!

I can't even talk in my house, on the deck, front yard, etc! They say I sound like I'm in a closet!! I can't move or they can't hear me!! I updated PRL, no help!! Anyone else having probs with service or coverage? Any that will help? Thx
Sent from my EVO using XDA Premium App
Yeah.. Call Sprint and ask for an Airave. Tell them exactly what you just said and they will send you one. I have one!
For anyone that doesn't know what an Airave is, Its a mini Sprint Cell Tower that uses your Internet to produce a cell tower like thing. It is FREE from Sprint (however if you cancel your Sprint account and do not return it they will charge you $140).
Long Story shorter the Sprint Airave will use your internet and produce "fake" 3G. It does not produce 4G, it does NOT help your Data speeds what so ever. It will give you full bars. All it does is give you perfect voice quality.
Although if you are in your Airave Cell signal and leave the call will drop. Other then that it is amazing! I love mine.
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do you have broadband internet? talk to sprint, get a femtocell
i'd post a link but i can't yet. google sprint femtocell, you'll see what i mean.
Cherokee4Life said:
Yeah.. Call Sprint and ask for an Airave. Tell them exactly what you just said and they will send you one. I have one!
For anyone that doesn't know what an Airave is, Its a mini Sprint Cell Tower that uses your Internet to produce a cell tower like thing. It is FREE from Sprint (however if you cancel your Sprint account and do not return it they will charge you $140).
Long Story shorter the Sprint Airave will use your internet and produce "fake" 3G. It does not produce 4G, it does NOT help your Data speeds what so ever. It will give you full bars. All it does is give you perfect voice quality.
Although if you are in your Airave Cell signal and leave the call will drop. Other then that it is amazing! I love mine.
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Thanks, never had this prob with my 3d .. side note, u have a jeep grand Cherokee? I just got an 08 jeep grand Cherokee srt8! Luv it!
Sent from my EVO using XDA Premium App
You could have got a bad one might want to see about swapping it out... Tell them you didn't have this problem on your old phone and see what they say...
Sent from my EVO using xda premium
Had the same problem. Complained to Sprint and got a free Airave Access Point. Now I have 5 bars all over my house with perfect call quality. Awesome device!
Sent from my EVO using XDA
it might be a bad phone, but either way the airave would fix it.
Side Note: I do not drive a Cherokee, I am actually part Cherokee Indian (small part but who's counting).
No one else has a problem with the Airave sending duplicate texts or letting all the calls and text notifications hang for a period of time? That's why I don't even bother plugging mine in anymore
This topic has been talked about quite a bit. There's something wrong with either the software, hardware, or both. These are just a few of the threads I found on the issue but I might have missed some.
http://forum.xda-developers.com/showthread.php?t=1691480
http://forum.xda-developers.com/showpost.php?p=26572858&postcount=47
http://forum.xda-developers.com/showthread.php?t=1671214
http://forum.xda-developers.com/showthread.php?t=1694197
http://forum.xda-developers.com/showthread.php?t=1699775
http://forum.xda-developers.com/showthread.php?t=1697933
http://forum.xda-developers.com/showthread.php?t=1688776
http://forum.xda-developers.com/showthread.php?t=1695225
http://forum.xda-developers.com/showthread.php?t=1696291
As some others have suggested, try and get an Airave. Call (877)775-4886 (Sprint Retentions) and tell them you get no service at home. I have one, it's great for the most part. As for the question someone posted about the random times it text bombs your recipient, it is true. It happens when you send and receive at the same time or send a second before the first has gone through. Other than that annoyance, they're well worth it. Hopefully the phone issue is something that can be fixed and a fix is in the works.
Cherokee4Life said:
Yeah.. Call Sprint and ask for an Airave. Tell them exactly what you just said and they will send you one. I have one!
For anyone that doesn't know what an Airave is, Its a mini Sprint Cell Tower that uses your Internet to produce a cell tower like thing. It is FREE from Sprint (however if you cancel your Sprint account and do not return it they will charge you $140).
Long Story shorter the Sprint Airave will use your internet and produce "fake" 3G. It does not produce 4G, it does NOT help your Data speeds what so ever. It will give you full bars. All it does is give you perfect voice quality.
Although if you are in your Airave Cell signal and leave the call will drop. Other then that it is amazing! I love mine.
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Click to collapse
All this is true except for the bolded part. Currently I'm getting around 0.10Mb/sec download speeds with my EVO, connected to my Airave my speeds are around 2.5Mb/sec
If your coverage is really that bad get rid of Sprint..... Trust me that is the best thing to do.... You can try an airave also.... But make sure they give it to you for free....
I really don't think its sprint since I have never had a problem with service. Been with them for 10+ years. Got the phone at Best Buy, think they would swap it out?
Sent from my EVO using XDA Premium App
bigmase23 said:
I really don't think its sprint since I have never had a problem with service. Been with them for 10+ years. Got the phone at Best Buy, think they would swap it out?
Sent from my EVO using XDA Premium App
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I think Best Buy has a 14 or 30 day return policy so they would be able to swap it out for you if you are within the time frame.
I called Sprint about bad signal in my area (both my Evo LTE & Nexus S 4G are having signal problems) and they told me that because I have the new Evo LTE that it should be expected that I will have bad reception until they complete the LTE upgrades in my area (which is rumored to be this fall).
I told them that the signal issue was present on my other phone as well, so they put me on hold to research the problem, said they were going to connect me to a supervisor, and then I was on hold for another 40 minutes before the line disconnected on me.
Guess I'll have to try again later.
omadhaun said:
I called Sprint about bad signal in my area (both my Evo LTE & Nexus S 4G are having signal problems) and they told me that because I have the new Evo LTE that it should be expected that I will have bad reception until they complete the LTE upgrades in my area (which is rumored to be this fall).
I told them that the signal issue was present on my other phone as well, so they put me on hold to research the problem, said they were going to connect me to a supervisor, and then I was on hold for another 40 minutes before the line disconnected on me.
Guess I'll have to try again later.
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Sprint customer service and tech support are so stupid sometimes.
bigmase23 said:
I really don't think its sprint since I have never had a problem with service. Been with them for 10+ years. Got the phone at Best Buy, think they would swap it out?
Sent from my EVO using XDA Premium App
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I just swapped out my 1 week old LTE at BB this morning and had no problems doing so. If I heard her correctly it is 30 day exchange, 14 day return.
I've been having major issues with SMS, MMS, data drops, and everything else not working correctly.
Basically told BB that I've been troubleshooting it with Sprint for the past week, done reprovisions, profile updates, factory resets and nothing worked (somewhat true to a point) and got swapped to a new LTE.
This new one is running great! The OS seems different than what was on my first LTE (even though it is the same version) and I've had it online now for 5 hours from the time of this post and my signal hasn't dropped, my data is still connected, and messages are coming though very quickly. Even my data speeds are back to what my 3D has that my wife is now pimping.
For me, it seems that I had a defective phone and the new one has fixed my issues (at least for now..)
fastamx79 said:
I just swapped out my 1 week old LTE at BB this morning and had no problems doing so. If I heard her correctly it is 30 day exchange, 14 day return.
I've been having major issues with SMS, MMS, data drops, and everything else not working correctly.
Basically told BB that I've been troubleshooting it with Sprint for the past week, done reprovisions, profile updates, factory resets and nothing worked (somewhat true to a point) and got swapped to a new LTE.
This new one is running great! The OS seems different than what was on my first LTE (even though it is the same version) and I've had it online now for 5 hours from the time of this post and my signal hasn't dropped, my data is still connected, and messages are coming though very quickly. Even my data speeds are back to what my 3D has that my wife is now pimping.
For me, it seems that I had a defective phone and the new one has fixed my issues (at least for now..)
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I had this same issue. Chatted with CSR's etc, all the stuff you listed, nothing fixed it. I could call out - didnt get calls or txts in (texts came once a day or so in a huge properly time stamped group).
After taking it into a repair store - she reinstalled the OS, then reactivated/provisioned it. Been getting 1.5 - 2.5mbs in the evening hours now
I'm sorry but this goes to show any manufacturer can have radio issues and everyone thought Samsung radios were the worst. Now HTC joins the ranks lmao
http://forum.xda-developers.com/showthread.php?t=1696895
One x is having issues with WiFi
Sent from my EVO using xda premium
Im on my second Evo and its no better than the first. Im constantly missing calls, losing data connection, etc. I just called in to Sprint and the stupid CSR tried to tell me it was the service area I was in. Well, Ive been driving all over the place all morning and within a 50 mile radius, Ive missed 3 calls. No notification, phone doesnt even try to ring.. I just get a voicemail notification.
I dont know what to do. I have 7 days left to leave Sprint on this 14 day window. All I want is a phone that works and it seems like everything Sprint has come out with in the last year has sucked.
---------- Post added at 06:25 PM ---------- Previous post was at 06:24 PM ----------
jbadboy2007 said:
I'm sorry but this goes to show any manufacturer can have radio issues and everyone thought Samsung radios were the worst. Now HTC joins the ranks lmao
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I have to agree. Its got to be because they just dont do much CDMA stuff. I hear minimal complaints about their GSM devices.

Not receiving calls

I don't know if anyone else is having this issue, but it appears I am not receiving some calls and/or receiving text late or not at all. I wondering if setting the Roam setting to "Sprint Only" or "Automatic" makes a difference. This seems to be an off and on issue. Also it is starting to get on my nerves when I get text VMs atleast 3 hours after the call was made to me (keep in mind my phone never rang during those calls).
Anybody have any solutions, besides throwing this cool "buggy ass" phone against the wall?
This is a nice phone but it definitely has some bugs to be worked out. Or is all the problems related to Sprint's F'd up signals? My wife has the EVO3D and has none of these issues... wtf.
WUESTSIDER X!
Sent from my EVOLTE using xda premium
I am also having the exact same problem. I have tried playing with all the mobile settings and updating prl without success. This issue is intermitent. Also, I am periodically getting the unable to detect time/timezone message.
I am about to call Sprint, but was hoping to find a solution here. Please let me know what you find out.
wuestsider said:
I don't know if anyone else is having this issue, but it appears I am not receiving some calls and/or receiving text late or not at all. I wondering if setting the Roam setting to "Sprint Only" or "Automatic" makes a difference. This seems to be an off and on issue. Also it is starting to get on my nerves when I get text VMs atleast 3 hours after the call was made to me (keep in mind my phone never rang during those calls).
Anybody have any solutions, besides throwing this cool "buggy ass" phone against the wall?
This is a nice phone but it definitely has some bugs to be worked out. Or is all the problems related to Sprint's F'd up signals? My wife has the EVO3D and has none of these issues... wtf.
WUESTSIDER X!
Sent from my EVOLTE using xda premium
Click to expand...
Click to collapse
I have the same problem and I called Sprint and they told me they were having issues everywhere they are doing Network Vision upgrades cuz of towers being taken offline for the changes so you may be getting some of that
Sent from my Transformer Prime TF201 using Tapatalk 2
kc8emd said:
I am also having the exact same problem. I have tried playing with all the mobile settings and updating prl without success. This issue is intermitent. Also, I am periodically getting the unable to detect time/timezone message.
I am about to call Sprint, but was hoping to find a solution here. Please let me know what you find out.
Click to expand...
Click to collapse
I have researched the issue and it appears this issue is not uncommon. There is already an established post started for this issue, titled; "Anyone else having reception/signal issues?" Right now it appears one the ways to fix this issue is having Sprint re-provisioning your phone. Some have claimed this has helped.
I am planning on doing this myself sometime today.
But it does seem to be a Sprint conectivity issue and/or an issue with the phones antenna.
So I called Sprint and they had me reactivate, but signal still seemed to be a problem as it still roams. They recommended I take it in and get it replaced. So that is what I am going to do as I am just under the 14 day period.
not receiving calls
are you guys still having the same issue or have a work around?
I'm also not getting calls and when I try to make calls, I receive text messages that was sent in the past. I tried to contact customer support but all they've done was have me update profile and restart the phone. This is getting ridiculous specially missing some important calls.
Complain and get a free Airave. Then you'll have perfect call quality and 5 bars everywhere in your house. Done.
Sent from my EVO using XDA
I have been missing lots of calls the lastbfew days, and even wasnable to replicate the issue at my house. If my wife's phone calls mine, it will ring until voicemail on her end,and I get nothing on mine unless I leave a voicemail. I have steady, if not great signal on both (100ish DB).this is only the case for incoming calls, as I can always call out from home with no problems.
I tried that scenario a coupl dozen times, and got through 4 times.
I found two workarounds so far that seem to work consistently. (Both from other threads, can't take credit for finding them, but I did test them extensively. )
1. If I am on another call, I will get the incoming call everytime. I just dial voicemail and have someone call me to test. Without fail, the call center through.
2. Turning GPS and all location services on under settings -location. Strangely enough,all of my dozen test calls have gone through after turning GPS location on. Turning it off brought the usual 20% call success rate back.
Odd to say the least...
PsiPhiDan said:
Complain and get a free Airave. Then you'll have perfect call quality and 5 bars everywhere in your house. Done.
Sent from my EVO using XDA
Click to expand...
Click to collapse
It isn't a signal issue, the phones just don't ring. I have this issue and have full bars when attempted calls do not come into the EVO LTE. I can make calls out fine, just no received calls. Also to make this a more peculiar issue, I go down the highway a couple miles and it works fine.
I have called Sprint and followed a blog on sprint.com http://sprint.r.delivery.net/r/c/r?2.1.GT.2Z2.1hiUnF.DfhoXq..N.1QNCs.4RAa.bW89MQ__DObeFTE0 where others have the same issue, even in the same town. Sprint has followed up with no issue and ticket closed. It is currently open again..
My girlfriend broke up with me over theses missed text messages
and i missed important calls. I called sprint he had me turn off the phone while they refreshed it. Working ok so far i will say this i unrooted my phone and when i woke up i had 48 text messages from the previous week and eight voice mails from three days ago, i wonder if everyone with this problem was rooted as well.
Sent from my EVO using XDA Premium App
I had the same problem with me evo 4g and evo 3d...
I had same problem. Only way to get texts or calls was to call my voice mail. Sprint started a ticket, but since I was within my 14 days I exchanged the phone. Good thing I did cause Sprint closed the ticket on me telling me it was due to system upgrades. But it was not the network at all. As soon as they activated my new phone everything worked perfect. It was the phone the whole time.
Sent from my Transformer TF101 using xda premium
Try This...
I have an epic4g touch and this is the only "Band aid" that has stopped me from smashing my phone!
What I would recommend doing is using Google voice as your voicemail provider. Go to the options menu on the website and have it send you an email when you miss a call.
Google voice will always log the call even if your phone does not ring. For somebody like me who uses this phone for work, it definitely helps. You may miss the call but you will at least know that you missed the call and you can call them back.
It has saved me many times!

[Q] Can't make/receive phone calls/texts

Over the past 3 days I haven't been able to make/receive phone calls/texts while I'm in my neighborhood (which normally I get great service on 3g/4g). Literally everywhere else my phone works perfectly. I called sprint and they said to take the phone to a store, which I did, and the store replaced it. After work when on my way home I made call just to test if that fixed the issue and it didn't, still not able to make phone calls/text messages in my neighborhood but data still works. Also we have 4 other phones on sprint none of which are lte devices and all are working perfectly which makes me think something in the tower is messed up or they're upgrading something but if I'm not mistaken sprint's voice/texts go through their 1x network. I'm confused, called sprint again and they're sending me that airwave(I don't know if that's what its called) for free. I hope this will fix it but does anybody know what it could be/if anyone else has experienced this? Maybe someone from sprint who's on here could enlighten me as to what's going on?
Thanks,
-S
When you say great 3g/4g, you mean wimax? No lte out. I get bad reception in my house and a few other areas, but so do all sprint phones. Weird that it's just affecting you.
Also, I've heard many people say sprint is giving them a free airrave, but then still get a monthly charge for that. Maybe it's changed but double check that.
Sent from my LTEvo
Yea I meant wimax when I had the galaxy s2...and yea I'll definitely keep an eye out for that...I asked the person on the phone 3 different times if there would be anything added to my monthly bill or a one time fee and she said no b/c I didn't even request for one, I was simply just trying to find out if something was going on with the tower since we narrowed it down to the 1x network which wasn't working on my phone at the tower I was connected to...and randomly I get transferred and she says we will be sending you one...so I definitely didn't say no
painkillaz said:
Over the past 3 days I haven't been able to make/receive phone calls/texts while I'm in my neighborhood (which normally I get great service on 3g/4g). Literally everywhere else my phone works perfectly. I called sprint and they said to take the phone to a store, which I did, and the store replaced it. After work when on my way home I made call just to test if that fixed the issue and it didn't, still not able to make phone calls/text messages in my neighborhood but data still works. Also we have 4 other phones on sprint none of which are lte devices and all are working perfectly which makes me think something in the tower is messed up or they're upgrading something but if I'm not mistaken sprint's voice/texts go through their 1x network. I'm confused, called sprint again and they're sending me that airwave(I don't know if that's what its called) for free. I hope this will fix it but does anybody know what it could be/if anyone else has experienced this? Maybe someone from sprint who's on here could enlighten me as to what's going on?
Thanks,
-S
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Click to collapse
Did you recently use the google voice integration? I did early on when they offered it and it borked my calling and texts but not data. It carried over from phone to phone, blackberry and two different android phones, as it is an issue with the line. If so disable the gv intergration and call Customer service until you get a tech that understands that gv may have borked it and resets the line with the network. It took me nearly a month to get mine fixed (in store, online,and by phone repeatedly) and when I finally got a hold of someone who understood my problem it was fixed in 10 minutes.
Crowordove said:
Did you recently use the google voice integration? I did early on when they offered it and it borked my calling and texts but not data. It carried over from phone to phone, blackberry and two different android phones, as it is an issue with the line. If so disable the gv intergration and call Customer service until you get a tech that understands that gv may have borked it and resets the line with the network
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Click to collapse
Were you not able to call at all anywhere? Because the Only time this happens for me is when I'm in my neighborhood/house Even though I still have the 3g symbol up and 4 out of 5 bars. And this started 3 days ago now, and I have had google voice integrated since before I had the evo 4g lte.
painkillaz said:
Were you not able to call at all anywhere? Because the Only time this happens for me is when I'm in my neighborhood/house Even though I still have the 3g symbol up and 4 out of 5 bars. And this started 3 days ago now, and I have had google voice integrated since before I had the evo 4g lte.
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Click to collapse
Well it's an odd issue but mine was a progressive failure. Initially I lost receiving texts, then a few days later receiving calls, days later sending texts and shortly thereafter calling out. I never lost data and always had signal when I was trying to use it and I initially thought it was the tower I was near. I came home that summer from school (~150mi away) and instantly knew it wasn't the tower. So if it is the GV thing it may get worse for you.
I'm the only person who seems to have had this particular problem before that I'm aware of and at the time no one could tell me what was going on. So if anything this may be a "check it off the list" just to make sure it isn't your problem as well.
---------- Post added at 12:18 AM ---------- Previous post was at 12:05 AM ----------
painkillaz said:
Were you not able to call at all anywhere? Because the Only time this happens for me is when I'm in my neighborhood/house Even though I still have the 3g symbol up and 4 out of 5 bars. And this started 3 days ago now, and I have had google voice integrated since before I had the evo 4g lte.
Click to expand...
Click to collapse
How long have you had the GV integration? My particular issue wasn't immediately after the attempt but ~3-5 days after it. It may be worth a shot though to see if it solves it.
Crowordove said:
Well it's an odd issue but mine was a progressive failure. Initially I lost receiving texts, then a few days later receiving calls, days later sending texts and shortly thereafter calling out. I never lost data and always had signal when I was trying to use it and I initially thought it was the tower I was near. I came home that summer from school (~150mi away) and instantly knew it wasn't the tower. So if it is the GV thing it may get worse for you.
I'm the only person who seems to have had this particular problem before that I'm aware of and at the time no one could tell me what was going on. So if anything this may be a "check it off the list" just to make sure it isn't your problem as well.
---------- Post added at 12:18 AM ---------- Previous post was at 12:05 AM ----------
How long have you had the GV integration? My particular issue wasn't immediately after the attempt but ~3-5 days after it. It may be worth a shot though to see if it solves it.
Click to expand...
Click to collapse
Thanks, yea I'll give it a try...and I've had it probably for at least a year...I'm not a 100% sure but I feel as if I activated it for the first time when I had my Evo 4g.

VZW mysterious false minute usage. What should I do?

I have a 2 year contract with verizon ending in march that consists of free nights and weekends, 450 anytime minutes, 2gigs data blah blah blah... Last months bill shows I went over my anytime minutes by 450+ minutes. Wierd, I dont remember using my phone so much. But I shrugged it off; giving it the benifit of a doubt. Tonight my cycle started over. It is only 1:39 am and already I have used 16 anytime minutes. But I have made NO calls. And even if I did, I have free nights and weekends. This should not be possible. My call log shos nothing except a call made at 4:30ish pm earlier yesterday. Im gonna call verizon tomorrow, I dont understand wtf is going on with this. Has this happened to anyone else?
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Something similar happened to me a while back. It was when I had my Gnex. What is was is that I went over my minutes usage for the first time since I've been with Verizon, so I emailed and asked them for curtousy minutes. They gave me 150 courtesy minutes but I somehow managed to go over them too. But once I checked my call details online, I noticed some calls that were in there that were not in my call log and I did not place and they were 30+ minute calls. I called Verizon and they didn't address the problem at all. She was more concerned about the "insane" amount of minutes we went over. We ended up having to pay for a larger phone minute plan that month, but we had no answer to the mysterious phone calls but they stopped after that..
Sent from my SCH-I605 using xda app-developers app
Vzw had this issue about a year ago on a lot of plans. The phone bills were showing long calls to the operator and charging minutes. Very rarely was customer service actually willing to do anything about the billing. It was clear there was an issue and they were in no hurry to make adjustments. Hope you had better luck the most of the customers I tried to help!
Sent from my SCH-I605 using xda app-developers app
This is too odd.....my issue isn't minutes but data. Here's the deal...
I just got my spouse a S4 on Monday, rooted, blah-blah, and once the set-up was completed, I put that sucker on our WiFi. Spouse hasn't left the house Tuesday at all....but for some reason the S4 racked up 450MB of data usage, but it's connected to our WiFi. When the spouse had the S3, this never happened. I checked this morning when we had our morning coffee,m and an additional 100MB of data usage OVERNIGHT while both of us were sleeping...I have NO clue why this is happening. I wonder if it's due to the Rom, but I didn't see anything posted about Data Usages...but if it continues, I'm reverting that bad boy to stock and taking it back to exchange it, in case there's something wrong with the WiFi radio, but it still doesn't make sense.....I use WAY more data on my Note2 (usually), but I've been surpassed by the Spouse's S4 so far this week.
I wonder if maybe the WiFi connection keeps dropping and 3G or 4G is picking up the slack. May want to ask on the S4 forum also, maybe they may know what's up if it's not the WiFi dropping.
tdetroit said:
This is too odd.....my issue isn't minutes but data. Here's the deal...
I just got my spouse a S4 on Monday, rooted, blah-blah, and once the set-up was completed, I put that sucker on our WiFi. Spouse hasn't left the house Tuesday at all....but for some reason the S4 racked up 450MB of data usage, but it's connected to our WiFi. When the spouse had the S3, this never happened. I checked this morning when we had our morning coffee,m and an additional 100MB of data usage OVERNIGHT while both of us were sleeping...I have NO clue why this is happening. I wonder if it's due to the Rom, but I didn't see anything posted about Data Usages...but if it continues, I'm reverting that bad boy to stock and taking it back to exchange it, in case there's something wrong with the WiFi radio, but it still doesn't make sense.....I use WAY more data on my Note2 (usually), but I've been surpassed by the Spouse's S4 so far this week.
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Click to collapse
I'm having that issue with one of the phones on our account as well. The phone in question has a 4 GB plan, the rest of us have unlimited, and is connected almost constantly to our WiFi but yet each month it shows 2 GB of data used to the MB. It has been 2 GB for the past 6 months while the rest of our phones show the correct usage, which is rounded off but is different every month. I am going to try and find an app that keeps up with how much data is used on both WiFi and 4G so I can prove that they are doing something fishy, there is no way that phone uses that much data per month and no way it would be 2,048 MB every single month for the past 6 months.
Sent from my SCH-I605 using XDA Premium HD app
Are your settings under WiFi set to never sleep? Otherwise when your screen shuts off it switches to your mobile data. Also are you receiving MMS messages? They require either 3g or 4g data to come through.
Sent from my SCH-I605 using Tapatalk 2
tdetroit said:
This is too odd.....my issue isn't minutes but data. Here's the deal...
I just got my spouse a S4 on Monday, rooted, blah-blah, and once the set-up was completed, I put that sucker on our WiFi. Spouse hasn't left the house Tuesday at all....but for some reason the S4 racked up 450MB of data usage, but it's connected to our WiFi. When the spouse had the S3, this never happened. I checked this morning when we had our morning coffee,m and an additional 100MB of data usage OVERNIGHT while both of us were sleeping...I have NO clue why this is happening. I wonder if it's due to the Rom, but I didn't see anything posted about Data Usages...but if it continues, I'm reverting that bad boy to stock and taking it back to exchange it, in case there's something wrong with the WiFi radio, but it still doesn't make sense.....I use WAY more data on my Note2 (usually), but I've been surpassed by the Spouse's S4 so far this week.
Click to expand...
Click to collapse
I would make sure backup assistant plus isn't enabled... I have seen a ton of customers (work at a verizon retailer) come in with unexplained data usage... backup assistant plus was uploading pictures over cellular data to the vzw cloud... and during the s4 setup screens, they have made it enabled by defualt and most people skip right over it, not disabling it.
johnfranckiv said:
I would make sure backup assistant plus isn't enabled... I have seen a ton of customers (work at a verizon retailer) come in with unexplained data usage... backup assistant plus was uploading pictures over cellular data to the vzw cloud... and during the s4 setup screens, they have made it enabled by defualt and most people skip right over it, not disabling it.
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Click to collapse
Both phones are rooted and the VZW BU is the first thing I remove. Oddly enough, it STOPPED. It went crazy the first few days, but now we're back to normal, with the Spouses phone barely sipping any data and me using the largest chunk (how it's always been). Maybe there was just a glitch last week, maybe my WiFi router at home was hiccupping, don't know, just happy it's back to the way it's supposed to be. I made sure that both phones remain on WiFi when at home, and that WiFi doesn't turn off in Sleep mode.

[Q] Singal Problems for the One Max?

Hey guys, Punk9 again.
I live in the UCF area (Orlando FL) and I have LTE signal here. I have around 2-3 bars of service most of the time as well.
Lately I have been getting texts late, and not even receiving phone calls. For example, my gf sent me 6 texts within about an hour, I got all six at once, each with the time stamp of the time she sent them, but I got them all at the same time. She also called twice and nothing rang on my end, but it rang for 30 seconds and went to my voice mail on her end.
Is this a known issue or? I'm running ViperROM for Sprint one max. It was happening when I was stock as well (which is why i didn't post in the ROM thread)
Any ideas?
-Andrew.
yeah, call sprint and tell them about your signal issue..
Did yoi flash with cwm or twrp? I havr heard there are issues with signal when flashing with cwm.
*I have not personally used cwm on this device
wase4711 said:
yeah, call sprint and tell them about your signal issue..
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Click to collapse
I'm running twrp. I'll call Sprint then thanks guys!!
Sent from my HTC0P3P7 using xda app-developers app
they've actually been very good lately, in the Chicago land area, about responding the these kinds of issues..We have the new Spark network here, and its been really good so far, but there are some spots that need to be tweaked. When you call them and report it, they appear to spend time to send a detailed report out to their field network folks, and, so far, the 3 times that I reported areas with dead zones, when i returned, the problem appeared to be fixed.
hope it works that way for you..
I'm at work in Maspeth Queens New York and I have the Spark 4G LTE with 1 Bar most of the time which eats up my battery. Then the rest of the time, My phone has anywhere from 4 to 6 Bars on 3G.
At My House I have No 4G Anything! And sometimes, a Crappy 3G signal. I have a Sprint Airaive because of that. And the Bad thing that SUCKS, is that I'm less than 2.Miles from the Tower with a Clear Line of Sight and I Roam about half of the time if I unplug the Airaive.
Punk9 said:
Hey guys, Punk9 again.
I live in the UCF area (Orlando FL) and I have LTE signal here. I have around 2-3 bars of service most of the time as well.
Lately I have been getting texts late, and not even receiving phone calls. For example, my gf sent me 6 texts within about an hour, I got all six at once, each with the time stamp of the time she sent them, but I got them all at the same time. She also called twice and nothing rang on my end, but it rang for 30 seconds and went to my voice mail on her end.
Is this a known issue or? I'm running ViperROM for Sprint one max. It was happening when I was stock as well (which is why i didn't post in the ROM thread)
Any ideas?
-Andrew.
Click to expand...
Click to collapse
This sounds like a common CSFB issue. All new triband phones, or Spark devices use a new technology called Circuit Switch Fall Back, which allows the phone to use less battery because it has one radio for everything. When the device connects to LTE, it cuts off connection the 3G network, and essentially loses the ability to send/receive texts/calls. CSFB is the answer to this, however, it is not wholly deployed. CSFB tells the phone via LTE to switch back to 3G to receive phone calls and texts, as well as to send them. Since the technology is not as widely deployed as the amount of users of the new devices, theses issues happen.
A common way to fix this is to stay on 3G only mode, which is a burden. Otherwise hope the Sprint tech is smart enough to know its a Spark phone related issue, and knows how to send a tech out to your area to fix it. Last resort is to wait it out.
Calling Sprint may or may not do anything. I have been experiencing these problems since day one in New York City at my home, and every call to Sprint was answered with a saying that it is an issue with your phone.

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