It is amazing to me that we are on the verge of commercially available flexible tv, tablet,computer screens but no one can produce a phone screen that can withstand a two foot drop. Luckily I had best buy insurance and they are sending me a brand new phone since they have not been out long enough for refurbished ones.
Is there a deductible for best buy insurance?
kakepner said:
It is amazing to me that we are on the verge of commercially available flexible tv, tablet,computer screens but no one can produce a phone screen that can withstand a two foot drop. Luckily I had best buy insurance and they are sending me a brand new phone since they have not been out long enough for refurbished ones.
Click to expand...
Click to collapse
Because TVs and Computer screens don't have digitizers.
chococrazy said:
Is there a deductible for best buy insurance?
Click to expand...
Click to collapse
Yes, $100 or so I believe.
Edit: I've been corrected, no deductable.
chococrazy said:
Is there a deductible for best buy insurance?
Click to expand...
Click to collapse
Nope
Sent from my EVO using XDA
No deductible. Just 10/month covers everything but full submersion
Dan_ said:
Because TVs and Computer screens don't have digitizers.
Yes, $100 or so I believe.
Click to expand...
Click to collapse
There is no deductible, I work there.
Sent from my EVO using xda premium
chococrazy said:
Is there a deductible for best buy insurance?
Click to expand...
Click to collapse
At least you did it early on(new!) and have BB insurance. Thats the main reason I went with them is the NO deductible unlike Sprints ****astic insurance.
Wow no deductable? That's a good deal.
Dan_ said:
Wow no deductable? That's a good deal.
Click to expand...
Click to collapse
Yeah and if you buy out the program for the whole two years you only pay 169. Comes to 7 bucks a month with no deductible and unlimited fark ups...cant beat it. Sucks that a 2 foot drop shatters the face. I dropped my og evo right after it came out off a counter face first on tile floor and it didnt even scratch.
Best Buy insurance on the surface seems great but if your phone is lost or stolen they don't cover it. To me that is a deal breaker. I've had phones stolen or even cracked the screen and just filed and insurance claim and used the cracked phone as a developer device not the greatest thing to do but hell I paid for the phone and insurance every month so whatever. I will keep my sprint insurance. They cover everything best buy does without a deductible besides water damage and a cracked screen.
youngbreed said:
Best Buy insurance on the surface seems great but if your phone is lost or stolen they don't cover it. To me that is a deal breaker. I've had phones stolen or even cracked the screen and just filed and insurance claim and used the cracked phone as a developer device not the greatest thing to do but hell I paid for the phone and insurance every month so whatever. I will keep my sprint insurance. They cover everything best buy does without a deductible besides water damage and a cracked screen.
Click to expand...
Click to collapse
Sprint doesnt have a deductible?? Thought they raped EVO lte owners with a 150 deductible now and 11 a month??
youngbreed said:
Best Buy insurance on the surface seems great but if your phone is lost or stolen they don't cover it. To me that is a deal breaker. I've had phones stolen or even cracked the screen and just filed and insurance claim and used the cracked phone as a developer device not the greatest thing to do but hell I paid for the phone and insurance every month so whatever. I will keep my sprint insurance. They cover everything best buy does without a deductible besides water damage and a cracked screen.
Click to expand...
Click to collapse
How did you keep the phone....you're suppose to send it back unless it's loss or stolen otherwise it's insurance fraud... contributing to the increase in deductibles for everyone else... The deductible is currently $100 but increases to $150 soon...check my thread on my asurion claim
Sent from my EVO using XDA
From what i remember when I had to get a replacement, there was a $150 deductable on top of the monthly fee to get mine replaced.
chococrazy said:
How did you keep the phone....you're suppose to send it back unless it's loss or stolen otherwise it's insurance fraud... contributing to the increase in deductibles for everyone else... The deductible is currently $100 but increases to $150 soon...check my thread on my asurion claim
Sent from my EVO using XDA
Click to expand...
Click to collapse
Yes you are correct let's drop the fraud talk tho pls. Just cause everyone always gets their panties in a bunch when it comes to that
chumphrey78 said:
From what i remember when I had to get a replacement, there was a $150 deductable on top of the monthly fee to get mine replaced.
Click to expand...
Click to collapse
It shouldn't have been 150 as those prices haven't taken effect yet
Sent from my EVO using xda premium
Came here to see if there were any posts saying "B-b-b-but it has Gorilla Glass!!1!
Thankfully none yet. I have Sprint's TEP which for now is $8 a month but will be increasing to $11. It covers pretty much anything including water damage as I dropped my 3D in a bath while in an Ambien induced haze. Just paid $100 deductible and actually got a brand new phone, still had Hboot 1.40 thankfully since 1.50 was not downgradeable at the time
ckoadiyn said:
It shouldn't have been 150 as those prices haven't taken effect yet
Sent from my EVO using xda premium
Click to expand...
Click to collapse
I think they take effect in four days. $11/mth and $150 deductible on a $549 phone seems kinda expensive for a refurb that probably has issues as well. That's why I am debating between Best Buy's service plan and Sprint's. I've never lost a phone or had one stolen either. I just think after 10 months of Sprint's service, you would have paid $260. The question is can you find a used Evo LTE for less than that? I think so.
Also, I like that BB tries to fix your phone...so, you don't get refurb issues.
ckoadiyn said:
Yes you are correct let's drop the fraud talk tho pls. Just cause everyone always gets their panties in a bunch when it comes to that
It shouldn't have been 150 as those prices haven't taken effect yet
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Why do we have to drop the fraud talk? It is fraud. I don't care if people get their panties in a bunch... It is stealing, defrauding, and lying.
Having said that. I use the Sprint insurance. I like having a "new" device NDAd to me. Saves me a lot of hassle with employees losing and or damaging their phones.
makavelisk said:
Sprint doesnt have a deductible?? Thought they raped EVO lte owners with a 150 deductible now and 11 a month??
Click to expand...
Click to collapse
That is true!! For that very reason I dumped Sprints TEP....
So many of these threads started, and 99% of the people who create them will not take responsibility for their actions. Do they really need to make an idiot-proof phone? If you can't take responsibility for your actions of dropping the phone (whatever the distance if it's a foot or 150 feet), you shouldn't make threads complaining that they're too easy to break. Can we lock this thread?
Best Buy insurance sounds nice but after the ordeal my girlfriend went through with them, and other horror stories I've read kept me far away...
Her phone screen broke (Epic 4G) and I finally convinced her to bring it in since she was paying insurance for it anyway. Well they had it for TWO MONTHS, and after frequent calls and instore visits (where they basically told her to F off) they finally got her a new device. Oh, and they gave her a refurb which had a loose screen with a lopsided bezel. The screen started acting up and wouldnt respond to touch and got weird colors within a week. They also lost the battery cover to her phone and they wanted her to pay for it (BB eventually replaced it). Thankfully the second refurb they gave her was fine and she dropped their coverage.
Related
Hello all,
I am at wits end here. I have gone back and forth with att customer care, att coporate stores, and the mobile insurance company about whether or not the galaxy note would be covered if it had screen burn in. I have seen too many threads across the net on the note, and all other galaxy amoled phones that have gotten screen burnin and some folks get it replaced, and some can't and have to buy a screen. I really don't want to pay $250 for a screen replacement a few months after buying the note if that happens. Can anyone confirm whether or not this issue is covered for sure? Thanks for any help.
If you get screen burn just drop it in a cup of water and make up a cool story . . . lol.
Have you tried e-mailing some of the third party insurers and asking their policy on screen burn?
bestbuy covers everything with no deductible
LiquidArrogance said:
If you get screen burn just drop it in a cup of water and make up a cool story . . . lol.
Have you tried e-mailing some of the third party insurers and asking their policy on screen burn?
Click to expand...
Click to collapse
Funny you mention that cause I asked the guy so if I drop it and the screen breaks I can get it replaced right? "yes"
that might be a good option, screen burn? no problem, just drop it, hit it with a hammer lol
phillyrican said:
bestbuy covers everything with no deductible
Click to expand...
Click to collapse
No they do not...Please don't spread the wrong info..Besy Buy will NOT cover neglect like dropping it in water or running it over or losing it..
Best Buy insurance sucks!!
phillyrican said:
bestbuy covers everything with no deductible
Click to expand...
Click to collapse
Not lost / stolen phones
Sent from my SAMSUNG-SGH-I777 using Tapatalk
In my experience with my local device support center they will replace the phone for anything. I've gone through 6-7 captivates from either bricking or didn't like something. Ive had the rotation sensor die and being stuck on landscape the camera died GPS was **** (typical of cappy). I think I even replaced for a dead pixel or two. All replaced in the first year no questions asked. I've also gotten about 5 spare batteries from them, due to not getting satisfactory life out of what I had. Get the right people say the right thing and your all good.
Damaging it such as breakage by hammer will void any hope for getting it replaced. If you have burn in go to your device support center and get a replacement.
Sent from my GT-P7510 using xda premium
MrDSL said:
No they do not...Please don't spread the wrong info..Besy Buy will NOT cover neglect like dropping it in water or running it over or losing it..
Best Buy insurance sucks!!
Click to expand...
Click to collapse
You are wrong and right
Bestbuy will not cover lost/stolen but that whole water thing yea they will lol
---------- Post added at 02:25 PM ---------- Previous post was at 02:22 PM ----------
Maroon Mushroom said:
Not lost / stolen phones
Sent from my SAMSUNG-SGH-I777 using Tapatalk
Click to expand...
Click to collapse
You are right I never think about my phone getting lost or stolen and I think it's common sense to think that bestbuy won't cover lost/stolen phones because people would be coming in to bestbuy everyday saying there phone is lost or stolen lol
I didn't know they did water..I gotta have lost insurance myself cause I dropped my evo in the lake once and never found it.
MrDSL said:
No they do not...Please don't spread the wrong info..Besy Buy will NOT cover neglect like dropping it in water or running it over or losing it..
Best Buy insurance sucks!!
Click to expand...
Click to collapse
For someone that breaks their phone or drops it in water best buys protection is amazing. The no deductible thing is the kicker. The Note is a tier three device in ATTs insurance plan meaning its a $200 deductible for a replacement. The only thing they cover that best buy doesnt is lost and stolen, which these days most people dont lose their phone.
So, I'm curious if any of you have cashed in on your best buy warranties? I made the desision to go with best buys warranty for me my mom and dad when we signed up and got new phones. Why? Because if you break your phone and "cash in" with art, there's a 200 dollar deductible! That's over hard to swallow... I don't know what my mom would do if she had to shell out 200 bucks....
My mom just dropped her phone into a pot of water, and got a new/refurbished phone. Free.
Anyone else have their own experiences with the note?
they replaced water damage for free?
There is already a warranty for a year after purchase date given by Samsung that covers any manufacturer's defects, but water damage is usually never covered by any type of warranty....
Are you sure it was a warranty and not insurance?
I shoulda went to best buy.......sigh
Dropped mine and cracked the screen so bad there were pieces all over the floor. Best buy gave me a loaner phone while my replacement was being shipped. Took three days and then had new phone
Sent from my SAMSUNG-SGH-I717 using xda premium
studacris said:
they replaced water damage for free?
There is already a warranty for a year after purchase date given by Samsung that covers any manufacturer's defects, but water damage is usually never covered by any type of warranty....
Are you sure it was a warranty and not insurance?
Click to expand...
Click to collapse
I guess youre right, its more like insurance. It covers accidental damage and water damage. I went to beat buy just so I could get this insurance
I love the best buy black tie protection when I first started modifying phones (Motorola backflip), I bricked is a terrine feeling. So I went to BB and just stomped on my phone right outside the door and just destroyed it. Told them my ex boyfriend did it and they gave me the HTC inspire 4g free. It is well worth the cost especially if you're prone to carelessness or flash addictions.
/end
My husband fell off the jetties while fishing with his Inspire 4G and went back to BB and they sent him a Note for FREE!!!
No best buy here but att has replaced mine twice...3rd one on the way now (defects)
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Geek Squad member here. I know it will sound a little biased, but the geek squad protection (formerly black tie protection plan) is an awesome deal. Yeah, its a nice chunk of change up front, but if something goes wrong it will pay for itself. Technically the warranty doesn't cover full submersion in liquid, but in MOST cases, the agents won't enforce this. Honestly, a lot of them won't even check it. Just walk in, say "it got wet" and in about 5 business days you'll have a new (refurbished) phone. In almost all cases, these phones look just about brand new. I would be wary of just smashing your phone, because if you get the wrong agent, they will call it abuse and deny your claim. If anyone has any questions, I would be more than happy to try and help with answers!
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Cohdee said:
Geek Squad member here. I know it will sound a little biased, but the geek squad protection (formerly black tie protection plan) is an awesome deal. Yeah, its a nice chunk of change up front, but if something goes wrong it will pay for itself. Technically the warranty doesn't cover full submersion in liquid, but in MOST cases, the agents won't enforce this. Honestly, a lot of them won't even check it. Just walk in, say "it got wet" and in about 5 business days you'll have a new (refurbished) phone. In almost all cases, these phones look just about brand new. I would be wary of just smashing your phone, because if you get the wrong agent, they will call it abuse and deny your claim. If anyone has any questions, I would be more than happy to try and help with answers!
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Click to expand...
Click to collapse
The Only Issues with The best buy protection are; It takes a while to get a new phone as apposed to The carriers who will have one to you by the next day. Sometimes they'll give you a loaner phone, but its not always a smartphone. They gave my mother an old htc android phone, which was fine, but then is stopped working and they had nothing else for her. So I went on craigslist and got a galaxy s because it'll be a good investment as me my mom and dad and brother all have att.
The other thing is lost or stolen. The carrier insurance covers that where best buy doesn't, But it doesn't mater because i think more people break their SMARTPHONE than lose them anyway, and its an amazing feeling right after you destroy your phone and you realize that you wont have to pay 200 bucks to get a new one!
So here is the scenario:
last year i upgraded from the EVO 4g to the EVO 3D. with in the thirty days my phone had weird software issues so i got a brand new replacement for free through the store after talking with a sprint rep. two weeks after that i dropped the phone and the outer metal ring bent. i lived with it until about 2 months ago when i took it off completely. a month after that the phone refused to charge using a regular charger i had to connect wires to the battery and charge it that way.
i went into the store and told the sales lady it wouldn't charge she looked at the phone and said for me to call insurance to get a new phone because even though my issue was unrelated to the missing ring my phone was too badly damaged for her to touch it. (this is the same store where a year and a half ago i went to after i accidentally ran my phone over with my car "dont ask", they replaced it for free then.)
After the store visit i called sprint and spoke to one of their representatives and they sent me out a new phone for free. i noticed that the ring has a different design (i wonder why) but i have had this phone for 2 weeks and was about to go back to store because its a referb, the touch screen sucks and the bottom lights don't illuminate sometimes. right before i was going to bring it in for replacement it got wet and now im told they cant even open it for me so i can dry it off. the phone didn't turn on yesterday, today its okay. but i know i need a new touch screen at the very least as i can see layers of water in it.
to the question:
if i replaced the water indicators
1. the one on the battery
2. the one on the upper right hand corner
would they have to replace a phone that is visibly damaged by water even though the indicators don't show it? or could they just say no based upon what they see?
i know what i would be doing is morally and ethically wrong but i really do not care. so you can save your flaming for someone else.
if this doesn't work im going to have to replace the lcd screen my self.
First, good luck replacing the water sensors. Second, yes, they can still tell there was water even if you could replace the sensors. The board will show visible signs of water damage.
i know what i would be doing is morally and ethically wrong but i really do not care.
Click to expand...
Click to collapse
It IS wrong. Water damage is not a hardware defect, and it not covered under the warranty. That's something YOU did to your phone, Sprint should not have to fit the bill to fix YOUR problem. That's what insurance is for. It's people like you that make everyone's rates go up.
alright thanks i'm going to replace the screen and what not myself, not because of what i am doing is wrong (i'm replacing the liquid damage indicators too) but i haven't taken a phone apart in a while and i'm looking for a challenge + it's cheaper for me to do that than claim insurance if they decided to check further than just looking at the indicators which they don't most of the time.
randomjon said:
alright thanks i'm going to replace the screen and what not myself, not because of what i am doing is wrong (i'm replacing the liquid damage indicators too) but i haven't taken a phone apart in a while and i'm looking for a challenge + it's cheaper for me to do that than claim insurance if they decided to check further than just looking at the indicators which they don't most of the time.
Click to expand...
Click to collapse
Up here in the great white north ( Canada ) we don't have insurance available for our devices, replacement phones yah right, if you need a loner phone you pay $100, the only coverage we have is if the phone breaks itself, so count yourself lucky if you got 2 free phones:beer::beer::beer::beer:
Sent from my HTC EVO 3D X515m using xda premium
flashallthetime said:
Up here in the great white north ( Canada ) we don't have insurance available for our devices, replacement phones yah right, if you need a loner phone you pay $100, the only coverage we have is if the phone breaks itself, so count yourself lucky if you got 2 free phones:beer::beer::beer::beer:
Sent from my HTC EVO 3D X515m using xda premium
Click to expand...
Click to collapse
Not when you factor in that you pay an additional 96 bucks a year just to have the coverage plus a hundred dollar deductible and a maximum of 3 claims a year. Just to replace a phone we can pay 125 for used off craigslist
p3tr0s said:
Not when you factor in that you pay an additional 96 bucks a year just to have the coverage plus a hundred dollar deductible and a maximum of 3 claims a year. Just to replace a phone we can pay 125 for used off craigslist
Click to expand...
Click to collapse
Ok I would be happy to pay 96 bucks for coverage, if I break my phone well what our providers do is count how many months you have left on you contract, which is normal 3 years, and they want about 20 bucks for each month left on your contract plus the cost of a new phone, average cost $ 900 . They bend us over up here and give it to us really good, that's why we all whimper up here.
This threads title: "Is it possible to Defraud my insurance"
Really bro?
flashallthetime said:
Ok I would be happy to pay 96 bucks for coverage, if I break my phone well what our providers do is count how many months you have left on you contract, which is normal 3 years, and they want about 20 bucks for each month left on your contract plus the cost of a new phone, average cost $ 900 . They bend us over up here and give it to us really good, that's why we all whimper up here.
Click to expand...
Click to collapse
You can't buy one used? Thats why I use Craigslist... I can get a used 3d for like 125-150. Granted our prices are probably a lower on the used market as well. Plus our contracts are only 2 years....
xblackvalorx said:
This threads title: "Is it possible to Defraud my insurance"
Really bro?
Click to expand...
Click to collapse
NOT REALLY BRO. water damage is covered under insurance, i'm trying to avoid making a claim to the insurance altogether. i don't want to pay them 100 bucks for a new phone, the only reason i pay for the insurance is for sprint to fix the phone when it breaks or if it is stolen. which has never been a problem before. i want to know under what circumstances will sprint replace a phone with water damage for free.
I know when i was with Verizon i got a free replacement with a water damaged phone because the damage to the phone was the physical charging port not connecting with the motherboard, and i proved that humidity could have caused the water damage indicators to show that the phone was water damaged. i had to argue for a while but it beats buying a new phone.
the point now is moot, seeing as how i'm going to fix the issue myself.
sucks about Canada though sorry to hear that.
i'm paying 96 dollars a year i should be entitled to a free replacement of the phone. or the company could set up insurance tiers, like car insurance. where you can eliminate your deductible but pay a little more per month for the insurance. i know i'm comparing apple to oranges but that's just my two cents.
p3tr0s said:
You can't buy one used? Thats why I use Craigslist... I can get a used 3d for like 125-150. Granted our prices are probably a lower on the used market as well. Plus our contracts are only 2 years....
Click to expand...
Click to collapse
Craiglist or kijiji but again people will sell a used phone for $250, everything is more expensive up here, smaller population even though our dollar is at par.
Sent from my HTC EVO 3D X515m using xda premium
flashallthetime said:
Craiglist or kijiji but again people will sell a used phone for $250, everything is more expensive up here, smaller population even though our dollar is at par.
Sent from my HTC EVO 3D X515m using xda premium
Click to expand...
Click to collapse
Yeah but you have free healthcare and cleaner air. Not to mention lower population density and your Mounties are waaaaay cooler than our police.
randomjon said:
NOT REALLY BRO. water damage is covered under insurance, i'm trying to avoid making a claim to the insurance altogether. i don't want to pay them 100 bucks for a new phone, the only reason i pay for the insurance is for sprint to fix the phone when it breaks or if it is stolen. which has never been a problem before. i want to know under what circumstances will sprint replace a phone with water damage for free.
I know when i was with Verizon i got a free replacement with a water damaged phone because the damage to the phone was the physical charging port not connecting with the motherboard, and i proved that humidity could have caused the water damage indicators to show that the phone was water damaged. i had to argue for a while but it beats buying a new phone.
the point now is moot, seeing as how i'm going to fix the issue myself.
sucks about Canada though sorry to hear that.
i'm paying 96 dollars a year i should be entitled to a free replacement of the phone. or the company could set up insurance tiers, like car insurance. where you can eliminate your deductible but pay a little more per month for the insurance. i know i'm comparing apple to oranges but that's just my two cents.
Click to expand...
Click to collapse
To answer your question, Sprint Will NOT replace a phone that is liquid damage.
Since you dont know how insurance works heres a brief breakdown.
You pay for your insurance and it allows the local sprint stores to
NOT CHARGE YOU to replace a device under manufacturers warranty.
Lost, Damaged, Stolen, Water are all covered by Asurion and you have to pay a deductible to have the device replaced.
I agree with several of these other people who have replied, your looking for a way to defraud Sprint and the Insurance company.
Take some responsibility, you got the phone wet, deal with it the right way and file a claim and pay the deductible.
Wish i worked for sprint so i could flag your account.
I do work for sprint, and saying because you pay 96 a year your "entitled" for a free phone?
Insurance has NEVER worked that way for smart phones. You pay your deductible as you were told when you pay for the insurance protection.
If you don't like it, don't pay an extra 100 a year.
IAmSixNine said:
To answer your question, Sprint Will NOT replace a phone that is liquid damage.
Since you dont know how insurance works heres a brief breakdown.
You pay for your insurance and it allows the local sprint stores to
NOT CHARGE YOU to replace a device under manufacturers warranty.
Lost, Damaged, Stolen, Water are all covered by Asurion and you have to pay a deductible to have the device replaced.
I agree with several of these other people who have replied, your looking for a way to defraud Sprint and the Insurance company.
Take some responsibility, you got the phone wet, deal with it the right way and file a claim and pay the deductible.
Wish i worked for sprint so i could flag your account.
Click to expand...
Click to collapse
i'm aware of how the insurance works. again i wouldn't be defrauding the insurance because there would be no claim to insurance. i would be defrauding sprint. but again the point is moot i'm going with the cheaper option and repairing it myself.
scariola said:
I do work for sprint, and saying because you pay 96 a year your "entitled" for a free phone?
Insurance has NEVER worked that way for smart phones. You pay your deductible as you were told when you pay for the insurance protection.
If you don't like it, don't pay an extra 100 a year.
Click to expand...
Click to collapse
I'm pretty sure the only reason he was looking to "defraud" sprint was because they sent him a faulty refurb with a bad screen in the first place... It just sucks because he dropped in in water before he could take it back in. Phone still works but the screen is even more messed up now.
randomjon said:
i'm aware of how the insurance works. again i wouldn't be defrauding the insurance because there would be no claim to insurance. i would be defrauding sprint. but again the point is moot i'm going with the cheaper option and repairing it myself.
Click to expand...
Click to collapse
You don't know how your insurance works. The Sprint store is part of the insurance. The stuff that sprint takes care of are general warranty issues. Whose warranty is it? HTCs. Part of your 8 bucks goes to asurion to insure against loss, theft, damage, water... the other part goes to sprint to pay for the service they provide you by not making you send your warranty issue phone to HTC for repair. So by trying to claim that this is a warranty issue you are, in fact, defrauding your insurance.
Take some personal responsibility for your actions.
Drachen808 said:
You don't know how your insurance works. The Sprint store is part of the insurance. The stuff that sprint takes care of are general warranty issues. Whose warranty is it? HTCs. Part of your 8 bucks goes to asurion to insure against loss, theft, damage, water... the other part goes to sprint to pay for the service they provide you by not making you send your warranty issue phone to HTC for repair. So by trying to claim that this is a warranty issue you are, in fact, defrauding your insurance.
Take some personal responsibility for your actions.
Click to expand...
Click to collapse
I used to sell phones for sprint, i am aware of how the insurance works.
Refer to the post above yours he basically described my situation in a nut shell.
I had issues with the touch screen's sensitivity and buttons along the bottom not illuminating prior to the water damage.
Water Damage.. no problem.. major physical damage, big problem
I can almost guarantee Sprint would replace a water damaged phone given you replace the indicators. I live on the water and I have defrauded rogers on multiple occasions (dont care, i would gladly burn the place dont and not feel an once of remorse for those wallet gougers)... But unhidable physical damage will never fly in tier eyes.. yourr screwed.. use the insurance you pay for and take it easy on your poor phones
I can almost guarantee Sprint would replace a water damaged phone given you replace the indicators
Click to expand...
Click to collapse
Again, if the board is water damaged, there are many signs that a tech can tell it has been exposed.
My two cents. Sprint is horrible to their customers, asurion is a joke. The phones they send are almost always broken very soon after you get them and being without a phone while they decide whether the poop phone they sent you is poop, is even worse. Yes what he's doing is wrong but more power to him.
Sent from my PG86100 using xda app-developers app
Dropped it already.. fml
Sent from my HTC6435LVW using Tapatalk 2
Did you get insurance?
Yeah but the deductable blows... Wife wasn't feelin me spendin to buy it in the first place,now another 100 2 days later.
Doghouse status..Lol
Think I'm getting a new one? Doubt they have refurbs this soon...no?
Sent from my HTC6435LVW using Tapatalk 2
Oldsteel68 said:
Yeah but the deductable blows... Wife wasn't feelin me spendin to buy it in the first place,now another 100 2 days later.
Doghouse status..Lol
Think I'm getting a new one? Doubt they have refurbs this soon...no?
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
They will if you send yours back. That's a bummer man. Mine just fell out of my pocket, so I had a little heart attack. Thank God for soft carpets though.
djak250 said:
They will if you send yours back. That's a bummer man. Mine just fell out of my pocket, so I had a little heart attack. Thank God for soft carpets though.
Click to expand...
Click to collapse
I mean think my replacement will be new or refurb?
Sent from my HTC6435LVW using Tapatalk 2
Oldsteel68 said:
I mean think my replacement will be new or refurb?
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
It hasn't been out long enough to be a refurb.
adrynalyne said:
It hasn't been out long enough to be a refurb.
Click to expand...
Click to collapse
That's what I was thinkin too. Sweet.
Sent from my HTC6435LVW using Tapatalk 2
Is it posible to get a photo from your device? Sorry for the disease , but am planning to get this DNA
Oldsteel68 said:
Yeah but the deductable blows... Wife wasn't feelin me spendin to buy it in the first place,now another 100 2 days later.
Doghouse status..Lol
Think I'm getting a new one? Doubt they have refurbs this soon...no?
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They have to give you a brand new unit the first 30 days after owning the purchase. After that, you'll get a Refurb.
Oldsteel68 said:
That's what I was thinkin too. Sweet.
Sent from my HTC6435LVW using Tapatalk 2
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Of course, that can be a bane too. I've seen Assurion make my mom wait until refurbs came into stock.
Noooo.. I feel ya bro. Thats my worst nightmare. My poor poor GNex was put through the ringer, last thing I wanna do is see cracks on this screen.
Maybe its a blessing because this ones been having an issue with WiFi 4g handoff.
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Did you purchase it with a credit card? Amex has 90 day accidental damage protection. Some Visas and Mastercards also offer accidental damage protection. Might at least cover the deductible.
Sent from my Nexus 7 using xda app-developers app
xenakis said:
Did you purchase it with a credit card? Amex has 90 day accidental damage protection. Some Visas and Mastercards also offer accidental damage protection. Might at least cover the deductible.
Sent from my Nexus 7 using xda app-developers app
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Yeah visa. Awesome thanks for the tip. Will look into that.
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and this is exactly why I bought the bestbuy insurance, and not verizons. It cost $1 more, and you just bring in any part of your phone no matter how damaged it is, and they will take it, and ship one to you next-day air, for no extra cost or any kind of deductible. It covers EVERYTHING, even if it was your fault, they take it back, no questions asked. I highly recommend it. I cracked the screen on my gnex. I walked into the store, they don't even power on the device, they just pull out the battery and sim for you to keep, have you sign a form, and you will have your new phone in 1-2 days. Maybe if its new enough or popular enough they might just swap it out in the store, but im not sure about that.
rhettnis said:
and this is exactly why I bought the bestbuy insurance, and not verizons. It cost $1 more, and you just bring in any part of your phone no matter how damaged it is, and they will take it, and ship one to you next-day air, for no extra cost or any kind of deductible. It covers EVERYTHING, even if it was your fault, they take it back, no questions asked. I highly recommend it. I cracked the screen on my gnex. I walked into the store, they don't even power on the device, they just pull out the battery and sim for you to keep, have you sign a form, and you will have your new phone in 1-2 days. Maybe if its new enough or popular enough they might just swap it out in the store, but im not sure about that.
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Click to collapse
LOL, did they sell it to you as next day fed-ex? They lied!
Try 2-5 business days. I know, I have used Black Tie for two phones now.
If they don't have refurbs available, it can take even longer.
Thunderbolt took 30 days due to them screwing up.
Gnex # 1 took 4 days due to no refurbs available.
Gnex # 2 remains to be seen. I turned it in on Saturday.
They both have their advantages and disadvantages.
Black Tie costs more than Assurion by 2 dollars a month but has no deductible and does not limit returns. Assurion limits to two claims a year.
Black Tie does not cover theft or loss, while Assurion does.
Black Tie typically takes 2-5 days for a rapid exchange, but can take up to 30 days. In that case, they give you a new phone. Assurion does next day delivery via FedEx. Typically if refurbs are MIA, they go new. However they too can delay shipping if no refurbs are available (never had it happen by my mom did). You can also choose to be sent a different device instead of waiting for the replacements to come back in stock.
Assurion phones retain a warranty, whereas Black Tie refurbs do not (their words, not mine).
Black Tie is good for one year tops, whereas Assurion is tied to line and keeps going, and going, and going and...
rhettnis said:
and this is exactly why I bought the bestbuy insurance, and not verizons. It cost $1 more, and you just bring in any part of your phone no matter how damaged it is, and they will take it, and ship one to you next-day air, for no extra cost or any kind of deductible. It covers EVERYTHING, even if it was your fault, they take it back, no questions asked. I highly recommend it. I cracked the screen on my gnex. I walked into the store, they don't even power on the device, they just pull out the battery and sim for you to keep, have you sign a form, and you will have your new phone in 1-2 days. Maybe if its new enough or popular enough they might just swap it out in the store, but im not sure about that.
Click to expand...
Click to collapse
Crap I wish I knew this Saturday. ..
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adrynalyne said:
LOL, did they sell it to you as next day fed-ex? They lied!
Try 2-5 business days. I know, I have used Black Tie for two phones now.
If they don't have refurbs available, it can take even longer.
Thunderbolt took 30 days due to them screwing up.
Gnex # 1 took 4 days due to no refurbs available.
Gnex # 2 remains to be seen. I turned it in on Saturday.
They both have their advantages and disadvantages.
Black Tie costs more than Assurion by 2 dollars a month but has no deductible and does not limit returns. Assurion limits to two claims a year.
Black Tie does not cover theft or loss, while Assurion does.
Black Tie typically takes 2-5 days for a rapid exchange, but can take up to 30 days. In that case, they give you a new phone. Assurion does next day delivery via FedEx. Typically if refurbs are MIA, they go new. However they too can delay shipping if no refurbs are available (never had it happen by my mom did). You can also choose to be sent a different device instead of waiting for the replacements to come back in stock.
Assurion phones retain a warranty, whereas Black Tie refurbs do not (their words, not mine).
Black Tie is good for one year tops, whereas Assurion is tied to line and keeps going, and going, and going and...
Click to expand...
Click to collapse
This so much. I worked at Best Buy for years.
Their selling point is that it's "so quick", It's UPS ground from their 3rd party refurb company which at least used to be in Texas.
So it's 2-5 BUSINESS days.
And man if I had counted how many refurbs came back not working. My own phone went out 3 times (2 times because their refurbs had non functioning parts), my sister's iPhone went out from water damage, came back missing pixels. How does their quality check miss such things?
Best Buy tries to give you a "loaner phone" that they tout, what they don't tell you? It's $50 refundable deposit for a "feature phone", or $100 for a smartphone. What's worse? If you have unlimited, you have to go for their half destroyed "smart"phones circa 2008 LG. Probably won't come with a charger or they'll accuse you of keeping it and make you purchase a new one at around 60% markup to 'replace the one you stole', even if they clearly knew the loaner never had one to begin with. And that was working at a "more honest" Best Buy.
Your phone is shipped in a little box with barely any protective covering, if any sometimes. The usual packaging? Cardboard with tight plastic holding it in place. Would you treat your electronics like this? Well Best Buy does.
Assurion covers loss and theft. Yes you pay $100 deductible, but better than paying $599.99 + tax to replace a (ie: ) 2 mo old phone.
Assurion has true next day (my girlfriend after having her phone stolen, had a refurb literally next day, even on a weekend).
edit: typo fixes
afipanic said:
This so much. I worked at Best Buy for years.
Their selling point is that it's "so quick", It's UPS ground from their 3rd party refurb company which at least used to be in Texas.
So it's 2-5 BUSINESS days.
And man if I had counted how many refurbs came back not working. My own phone went out 3 times (2 times because their refurbs had non functioning parts), my sister's iPhone went out from water damage, came back missing pixels. How does their quality check miss such things?
Best Buy tries to give you a "loaner phone" that they tout, what they don't tell you? It's $50 refundable deposit for a "feature phone", or $100 for a smartphone. What's worse? If you have unlimited, you have to go for their half destroyed "smart"phones circa 2008 LG. Probably won't come with a charger or they'll accuse you of keeping it and make you purchase a new one at around 60% markup to 'replace the one you stole", even if they clearly knew the loaner never had one to begin with. And that was working at "more honest" Best Buy.
It's shipped in a little box with barely any protective covering, if any sometimes. The usual packaing? Cardboard with tight plastic holding it in place. Would you treat your electronics like this? Well Best Buy does.
Assurion covers loss and theft. Yes you pay $100 deductible, but better than paying $599.99 + tax to replace a (ie 2 mo old phone.
Assurion has true next day (my girlfriend agter having her phone stolen, had a refurb literally next day, even on a weekend).
Click to expand...
Click to collapse
Oh man. I forgot about the loaner phones! They tried to get me with this tiny LG Vortex for my Thunderbolt, and again for my Galaxy Nexus. I was sooo angry. I ended up getting a Thunderbolt loaner (with no deposit) back when the Thunderbolt fiasco happened, but that was because they dropped the ball, and I made a huge stink with corporate. I didn't even bother with the Gnex. Better to go phone-less than be stuck with that junk.
I remember seeing them unpacking my first Gnex replacement too. Just like you said, plastic wrapping on cardboard.
well this makes a good case for people getting a case lol
I dropped my phone and the camera/bio lens shattered. Now a hole in the back of phone. I find it odd this happened as it wasn't a direct impact or in a very hard surface. Luckily I've been paying for jump since I got this device. Anyone have any experience with handset replacement through Asurion?
Insurance is $175.00 deductible. Usually receive the replacement device the next day. I had luck with Tmobile actually going half on the deductible by offering me a credit for the insurance replacement when I had a device that they sent the screen cracked when I was having to do a reboot after a drop on a replacement device they sent. Let me clarify though, I have been a T-Mobile customer for nearly 15 years.
Ty for the reply. Not getting alerts from xda fsr. Anyway, theres a copay even though I've been paying $15 per month for jump and insurance?
demize! said:
Ty for the reply. Not getting alerts from xda fsr. Anyway, theres a copay even though I've been paying $15 per month for jump and insurance?
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Click to collapse
Yes, you would have to pay a deductible. It usually says depending on your device. They cheaper the device the cheaper the deductible. So for note 8, could be anywhere between 175 to 200 i believe.