I was really hoping the new firmware update would fix this problem but no such luck. Will it ever be fixed? Will anyone ever even respond to my bug reports at Asus or Google? I'm so frustrated. I have crash logs saved in the futile hope that someone might actually investigate, but nobody wants them. Not being able to use this app makes my tablet close to useless for me
Aaaaaaaaaaaargh
It is actually worse than it was before. Sometimes before I could use Gmail for 20 seconds or so before it crashed. Now it crashes immediately every single time Is anyone else experiencing this? Does anyone know of a fix?
Same problem
I have the same problem. I have a BCOK tablet that is rooted and locked, but the problem has persisted since before I rooted. I don't know a good solution. My email app also crashes, and I haven't been able to find another e-mail app on the market that I like.
gmail fix???
I had the same exact problem for a while with my gmail. I too had hoped the updates would fix it. However, i tried something on my own and it worked!!! I havent had a problem since.
reduce your "days of mail to sync" settings and reboot. I dont have my Prime with me right now so i cant tell you what i have. but I think I went from the default 30 days to 15 days. I will try and remember to check later. but once I did that I no longer have the email freeze and crash problem.
If i remember correctly (I did this a month or so ago), it wasnt an immediae fix. It went from not being able to open as usual, to freezing and crashing a couple times, to no problems at all. All within a matter of days. I am assuming the system had to "settle" or something. I am in no way that techie, but im not a noob. so I have no idea if this is a fix... but give it a shot.
Thanks, I will give it a shot.
Let me know how it goes... im curious if I was just lucky, or i stumbled on to something.
I'm afraid to post this because I will probably jinx myself, but I actually haven't had a crash yet since I changed the sync days to 15... I'll post again in a couple of days and let you know if it's still going good!
aadeleon said:
I had the same exact problem for a while with my gmail. I too had hoped the updates would fix it. However, i tried something on my own and it worked!!! I havent had a problem since.
reduce your "days of mail to sync" settings and reboot. I dont have my Prime with me right now so i cant tell you what i have. but I think I went from the default 30 days to 15 days. I will try and remember to check later. but once I did that I no longer have the email freeze and crash problem.
If i remember correctly (I did this a month or so ago), it wasnt an immediae fix. It went from not being able to open as usual, to freezing and crashing a couple times, to no problems at all. All within a matter of days. I am assuming the system had to "settle" or something. I am in no way that techie, but im not a noob. so I have no idea if this is a fix... but give it a shot.
Click to expand...
Click to collapse
Thanks. I will try this and see what happens.
lol... awesome... guess i got lucky and stumbled on to a solution.
---------- Post added at 01:53 PM ---------- Previous post was at 01:50 PM ----------
31Cats said:
Thanks. I will try this and see what happens.
Click to expand...
Click to collapse
looks like it may have worked for cwoodard73... at least so far. i havent had a problem since then.
Well, it didn't work for me. But hey, it was worth a try . Thanks for the tip!
it didn't end up working unfortunately. gmail sometimes says open for a few seconds instead of crashing right away, but it's still unusable. sigh. maybe one of these days i'll be able to check email on my prime. after 4 months this is getting really old to say the least, and i find myself eyeballing my husband's ipad3 more and more often...
Just wondering....
I've only had my tp for a week, so I'm new to this device and to Android 4 - but I'm not new to Android.
As I said, I've only been using my prime for a week, but I don't see any of the problems that so many people have been talking about. So this is a question not a flame. Are the people having all these issues people who have had the device for a while and have piled udate on top of update?
In my case I don't even know what firmware version came with my prime because immediately after doing the initial battery charge, I did a manual fresh install of the .28 version. So I was starting out completely clean and I have to wonder if that's why mine is working so well?
I have done a factory reset after every update to try and get gmail working. no luck
I now have the problem again. Had it a few months back, then it went away, now it is back again. I have not changed anything. I also notice the problem on the Asus mail application as well. That is new. In the past it was not affected.
cwoodard73 said:
I was really hoping the new firmware update would fix this problem but no such luck. Will it ever be fixed? Will anyone ever even respond to my bug reports at Asus or Google? I'm so frustrated. I have crash logs saved in the futile hope that someone might actually investigate, but nobody wants them. Not being able to use this app makes my tablet close to useless for me
Aaaaaaaaaaaargh
Click to expand...
Click to collapse
I wouldn't be surprised if this was your issue:
http://forum.xda-developers.com/showpost.php?p=25381326&postcount=14
did not work for me
Did as suggested with same crashing. Finely I got a send crash report and it was a Java lang outofmemory error. Still do not know how to fix it though
aadeleon said:
I had the same exact problem for a while with my gmail. I too had hoped the updates would fix it. However, i tried something on my own and it worked!!! I havent had a problem since.
reduce your "days of mail to sync" settings and reboot. I dont have my Prime with me right now so i cant tell you what i have. but I think I went from the default 30 days to 15 days. I will try and remember to check later. but once I did that I no longer have the email freeze and crash problem.
If i remember correctly (I did this a month or so ago), it wasnt an immediae fix. It went from not being able to open as usual, to freezing and crashing a couple times, to no problems at all. All within a matter of days. I am assuming the system had to "settle" or something. I am in no way that techie, but im not a noob. so I have no idea if this is a fix... but give it a shot.
Click to expand...
Click to collapse
Related
I've had this problem for a while even on the original firmware. I'm hoping some whizz in the XDA forums can shed some light on it ?
Randomly, my phone won't wake up AT ALL. It's still running, but the screen just won't come on.
I'm currently on the Litening v1.1 rom, but I think that's inconsequential.
The only fix is to take the battery out and replace it and then it boots fine.
I decided to delve a little deeper. I installed an sshd service so I could attempt to ssh in if it happened again, which it just has. I ssh'ed in and managed to get the log file (that I've attached to this message).
I also got a couple of screenshots showing that the system monitor service had failed and that when the phone was rebooted, something had really drained the battery.
I also took a screenshot of what had consumed the most cpu while the phone was in the sleep of death......
Also attached to this post is the log taken AFTER the problem had happened, and it seems to show me pushing some keys to wake the beast up, but no joy.
Any help gratefully received !!!
Thanks in advance !
dp
I have the same problem but i haven't been nearly as thorough in my investigation because I only got my GS2 2 days ago. It's happened at least 10 times since then. I've been searching forums and this is the first post I've found that seems to be the same problem. Can anyone help?
johnboy36 said:
I have the same problem but i haven't been nearly as thorough in my investigation because I only got my GS2 2 days ago. It's happened at least 10 times since then. I've been searching forums and this is the first post I've found that seems to be the same problem. Can anyone help?
Click to expand...
Click to collapse
Take a look here:
http://forum.xda-developers.com/showthread.php?p=15321678#post15321678
Umm,,try this..
It may be due to some kinda App..try uninstalling the apps which u installed or used just before this problem occured..
It happened with me too,,just one time though,,,when i installed an app(Night Vision..or something ),,,,i guess it causes some kind of sensor malfunction,,,,
I removed the battery,,,then reinstalled it,,,switched on the phone,,deleted the app,,,Ran an Antivirus(AVG,,,not a good one),,,and it showed me some kinda "suspicious message" warning,,,i pushed the fix button,,,and thats it,,,,
No problems so far..*fingers crossed*...hope it helps.
Thanks, I'm pretty sure it's an isolated problem and I've just been very unlucky.
Phones4U are replacing the handset.
My phone has not woken up out of sleep since about 24 hours ago. It's not shutting down, it's just not re-enableing the display or touchscreen after being in sleep mode.
I have tried a factory reset but that didn't help.
Just in case anyone has the same fault, there is no fix. Send it back.
My phone doesn't wake up sometimes. This morning it happened again and I had to take the battery out and put it back in. It's annoying but the only problem I have experienced thus far.
Update from me.........
I haven't had this issue for a long time now. I am now running litepro 1.5. I also disabled fast dormancy or whatever it's called so not sure which of the above fixed it.
But, what is strange is the problem originally occurred on the stock rom (orange) and a litepro rom ?!?!
But, litepro 1.5 seems to have solved the issue for me.
Now, reluctant to try a new rom, as it's a pain of a problem when it occurs. Hope others find a solution that works for them.
dp
So I noticed my messages were ahead by a few mins a while back, but never thought to check until now. I had just assumed that the time would be correct as it pulls it automatically.
However I checked it today after googling what the actual UTC time was and my phone is +3 mins against what it should be. This seems crazy that such a fundamental thing could be so out of whack.
I have changed the time manually, but really I would like the auto update to be correct as it should be. Is anyone else experiencing this problem?
I am UTC London.
hi there,
same problem here. my time's always wrong. also about +3min.
also when i set time manually, it takes a couple of days until it's wrong again...
Yea, I set it manually just after this post, and it back out of whack again now.
Same here. Can't think of any reasonable explanation for it!
Today, my phone is in sync, fingers crossed it lasts
I cant believe this isn't a more widespread issue, I know its not my carrier as I have other phones that I can put my sim in and it doesn't have the same problem. To me it seems like a software bug, but if this was the case there should be droves of people in this thread complaining about it and solutions via a google search, but there is just nothing...
Would be interested to hear if there are any other Lumia users reading this thread that have time that works just fine, maybe help to narrow down what is different about the few of us that have out of sync time. It really bugs me
I'm in the UK on T-mob and my time is constantly +3mins.
mdsharpe said:
Same here. Can't think of any reasonable explanation for it!
Click to expand...
Click to collapse
This might be the cause or may not, but it is funny how 1sec can crash whole internet:
[URL="http://news.cnet.com/8301-17938_105-57461756-1/leap-second-june-30-to-be-longer-than-other-days/"]http://news.cnet.com/8301-17938_105-57461756-1/leap-second-june-30-to-be-longer-than-other-days/[/URL]
Food for thoughts:
http://googleblog.blogspot.de/2011/09/time-technology-and-leaping-seconds.html
http://en.wikipedia.org/wiki/Leap_second
http://www.nasa.gov/topics/solarsystem/features/extra-second.html
heard about it;s caused by hardware issue ,somewhere in CPU has turned into a wrong frequency so the time goes wrong,
i have check this carefully and i found it's 10seconds faster per day
The time should be set by the internet, as most phones are, so even if it got thrown by 1 sec it should be fixed as soon as it gets updated.
If you have the phone on manual time it seems to stay correct, but obviously this means I stand a good chance of being late/early for work when the clocks go back/forward
Just realised mine was too, said 5:17pm when it was 5:13pm by my PC sync'd to time server
710, o2 UK
Same problem, not just with auto
Edit: I have the 800
Mine always seems to end up about 2-3 mins out, I left it for a month or so once just to see and it ended up at about 5 mins fast! I'm on 3 (UK) and my previous phones never had this problem, and my girlfriend has the 710 also on 3 and hers is fine! I've tried it on auto as well as manual and both result in time being out, seems like a hardware fault :crying:
Yep, mine is always wrong too.
Barrie
Same problem here. So, does anybody know how to fix this issue? Seems that this behaviour only exists if I trun my phone off sometimes.
goldfinch711 said:
Same problem here. So, does anybody know how to fix this issue? Seems that this behaviour only exists if I trun my phone off sometimes.
Click to expand...
Click to collapse
same problem here
7iain7 said:
same problem here
Click to expand...
Click to collapse
after looking into this the problems lie with the way the phone gets the time i think its using NITZ (http://en.wikipedia.org/wiki/NITZ)
so if the carrier does not support NITZ then the phone will not update the time.
I think android devices get there time from google services & not NITZ
I just installed Cm10.1 on my Razr, it was working fine. much better then my stock rom. I get better service, my texting app isnt broken and its all around a lot faster too. The only problem i have experienced is the intermittent capacity of my phone to send and/or receive picture messages. Earlier today my girlfriend sent me a picture. It wasnt until i had rebooted my phone 2 times and wiped cache did i finally get the messages. I dont know if it was a fluke that it happened like that or not, but its kind of inconvenient.
Afterwards i tried to send a picture back, it was pretty much just a random picture of where i was standing at the time, nothing important, but it did not want to send. No matter what I did it would not send. I wound up checking back at it about 20 mins later and it said that it sent and it actually did.
Is anyone else experiencing this phenomenon and how do i fix it? or is it just something that im going to hope is fixed with a new update soon?
admjwt said:
I just installed Cm10.1 on my Razr, it was working fine. much better then my stock rom. I get better service, my texting app isnt broken and its all around a lot faster too. The only problem i have experienced is the intermittent capacity of my phone to send and/or receive picture messages. Earlier today my girlfriend sent me a picture. It wasnt until i had rebooted my phone 2 times and wiped cache did i finally get the messages. I dont know if it was a fluke that it happened like that or not, but its kind of inconvenient.
Afterwards i tried to send a picture back, it was pretty much just a random picture of where i was standing at the time, nothing important, but it did not want to send. No matter what I did it would not send. I wound up checking back at it about 20 mins later and it said that it sent and it actually did.
Is anyone else experiencing this phenomenon and how do i fix it? or is it just something that im going to hope is fixed with a new update soon?
Click to expand...
Click to collapse
post this in the development thread of cm 10 and somebody will respond to you if they have experienced it already or with a solution if its been updated.
Hello All you Android Whizzes out there,
I am having a NEW problem with my Samsung Galaxy Note 5 phone running 6.0.1.
as of sometime yesterday, for no reason I can fathom, the graphics for virtually all the games on my phone have gone all Blurry making the game unusable. All the non-game Apps appear to work just fine, but then they generally have static graphics.
I am worried there is something wrong with MY phone, but in a quick Google search, I found someone else reported the exact same problem just a few hours ago??
Anyone hear of this or have a clue as to what may be happening? is it a malware? Any and all help would be appreciated, and I hope the XDA community will be kinder than where that poor other person posted their query!
Thanks!
EDIT: Thanks to Ekrezem...
I looked at the Game Optimizing Service and it had been updated. I simply removed the updates going back to factory and everything worked!
You actually found it on a google search? May I know where you found it?
I just got it happening to me earlier today as well (about 10h? ago), and I still do. Hoping for some answers since I couldn't find it on google... Or I'm just bad at keywording, lol.
Mine is on a Samsung Galaxy S6 - Verizon, though.
Edit: I think I got mine fixed, but not sure. So far none of my games are being blurry, though.
You can follow this maybe? https://forum.supercell.com/showthr...esolution-and-blurry-screen-while-playing-CoC
As for me myself, I have package disabler pro. I went and disabled Game Optimizing Service from it, and rebooted. Boom, no blur somehow.
My previous temporary fix were rebooting until the game I want to play were not blurry, lol.
Thank you! This started happening to me as well yesterday. Could not figure it out, and all google searches and youtube vids came up empty on this subject. By chance, i found this thread just now, and it fixed the problem. I thought my phone was going bad....lol. Thank you!!!
blackgumball said:
Thank you! This started happening to me as well yesterday. Could not figure it out, and all google searches and youtube vids came up empty on this subject. By chance, i found this thread just now, and it fixed the problem. I thought my phone was going bad....lol. Thank you!!!
Click to expand...
Click to collapse
Me too, and I'm in that period of wanting to sell my phone and buy a new one. lmao
Glad it works, so I guess its not just me.
Thank you PiperTim and Ekrezem.
I'm not very tech savvy, but you gave me enough to figure it out. Here's how I fixed it. I went into settings, application manager, game optimizing service and then clicked on more, and undo updates, back to factory reset . After doing this, it was still blurred so then I did a force stop on the game optimizing service and then everything worked again. All my games are clear and functioning normally. Thank you both so much!
Yup, that is the quick way out and I think it takes you back to 1.1.40.0, my wife has an identical phone to mine that was still working fine and she had 1.1.89.0, the one I believe I had when all went haywire was 1.1.95.2 which I am not sure where I picked it up (I think it installed with Twitter?)? I just tried loading the current one 1.2.07.1 and it hosed up my phone (Note 5) so, I would suggest staying away from anything over 1.1.89.0!
Had the same problem and disabling game optimizing service solved my problem! Thx OP and others for this thread and fix!!
OK, found the fix, but do I have to do it every day?
So, I had hoped that I would delete the updates and reinstall the last working version and be done!
Who knew I would have to do this at least once every day as they keep trying to push the newest version of the GameOptimizingService 1.2.07.1 out to my phone.
any way to stop this?
I have as SM-G991U (256 GB S21 US version, stock everything but using Nova Launcher) that is randomly freezing/crashing then rebooting on me 1-2 times/day. Does android have any kind of crash log I could look at to try and figure out what's causing the problem? On the samsung forums, their support reps suggest running in Safe Mode, which I have, but it's not very useful because I can't reproduce the problem on demand and it usually happens 1-2/day, but sometimes less, so unless I just ran in safe mode all the time, that wouldn't tell me much. Plus, it would only tell me it's an issue caused by one of a hundred or so apps which, again, is not helpful.
So I'm hoping there is a crash log or something somewhere because I have no idea what triggers the crashes. The other night, it was sitting on a wireless charger, the screen wasn't on, then all the sudden it rebooted. It's not specific to any app or anything I'm doing. If there are no crash logs (which would be frustrating and disappointing), any other troubleshooting ideas are welcome!
Look for a memory leak. Typically a poorly written 3rd party apk.
Try clearing system cache.
Make sure auto restart isn't enabled...
dougleto said:
I have as SM-G991U (256 GB S21 US version, stock everything but using Nova Launcher) that is randomly freezing/crashing then rebooting on me 1-2 times/day. Does android have any kind of crash log I could look at to try and figure out what's causing the problem? On the samsung forums, their support reps suggest running in Safe Mode, which I have, but it's not very useful because I can't reproduce the problem on demand and it usually happens 1-2/day, but sometimes less, so unless I just ran in safe mode all the time, that wouldn't tell me much. Plus, it would only tell me it's an issue caused by one of a hundred or so apps which, again, is not helpful.
So I'm hoping there is a crash log or something somewhere because I have no idea what triggers the crashes. The other night, it was sitting on a wireless charger, the screen wasn't on, then all the sudden it rebooted. It's not specific to any app or anything I'm doing. If there are no crash logs (which would be frustrating and disappointing), any other troubleshooting ideas are welcome!
Click to expand...
Click to collapse
Hi mate
For logs info check here and here
You can always flash firmware , using home_csc , to avoid factory reset the phone , if the problem is system related it will help
If is app related
Try booting in safe mode to see if problem goes away...
MAX 404 said:
Hi mate
For logs info check here and here
You can always flash firmware , using home_csc , to avoid factory reset the phone , if the problem is system related it will help
If is app related
Try booting in safe mode to see if problem goes away...
Click to expand...
Click to collapse
Thanks! I'll definitely try these out. I tried safe mode, the trouble is it's not really great as a diagnostic because the phone will go from 4-24 hrs between resets during normal operation, and since a phone in safe mode isn't terribly useful, it's hard to keep it in safe mode for long enough to see if that fixed the issue, if that makes sense. And then, if it did fix the issue, it just narrows it down to 1 out of a hundred apps! But maybe I'm missing something. Is there additional information I can find if I run in safe mode that would help suss out the problem?
blackhawk said:
Look for a memory leak. Typically a poorly written 3rd party apk.
Try clearing system cache.
Make sure auto restart isn't enabled...
Click to expand...
Click to collapse
Thanks! I know how to clear cache but not how to check for memory leaks. Do you have a tool you'd recommend to do that? And I had never heard of auto restart before, so thanks for that. I confirmed that it is NOT enabled (that would have been a face palm moment!).
dougleto said:
Thanks! I'll definitely try these out. I tried safe mode, the trouble is it's not really great as a diagnostic because the phone will go from 4-24 hrs between resets during normal operation, and since a phone in safe mode isn't terribly useful, it's hard to keep it in safe mode for long enough to see if that fixed the issue, if that makes sense. And then, if it did fix the issue, it just narrows it down to 1 out of a hundred apps! But maybe I'm missing something. Is there additional information I can find if I run in safe mode that would help suss out the problem?
Click to expand...
Click to collapse
Is not easy , you just need to be methodic
See if you can find anything useful in the logs first
Reflash firmware , use home-csc , see if it help
Have you notice if the phone fails under any specific circumstances?
If that does not help and if you can really relate the problem with any specific app you may try to freeze or uninstall suspicious app and let it run for a day , Package disabler app is a good option , it is easy to enable or disable app but is not free, you could try this one , is a debloater tool , it allow you to disable app... may be easy that having to uninstall / install by hand
I'm also having the same problem. Had the phone since June, it didn't start to occur until late August, which leads me to suspect it is an update related issue.
GillBates21 said:
I'm also having the same problem. Had the phone since June, it didn't start to occur until late August, which leads me to suspect it is an update related issue.
Click to expand...
Click to collapse
I'm glad you posted today, I've been meaning to post again here because I tried troubleshooting and am still having issues. In fact, it crashed twice today when I was trying to send a text message.
I installed one of the log applications (can't remember which one at the moment) but it wasn't really helpful. They didn't seem to catch any information related to a crash even though they were logging data at least twice when it crashed.
Then I tried reflashing using home-csc using ODIN and that ended up soft-bricking my phone (and yes, I followed all the instructions and used home-csc) so I had to reflash everything and do a full factory reset. That seemed to help, reducing the crashes from once/day to once/2-3 days for a few weeks, but now it's back to ~once a day (sometimes more, sometimes less).
So if anyone has any other idea, I'm all ears. When I was reflashing and stuff, I noticed in the recovery mode (or whatever it's called) options that you can look at logs. Does anyone know if one of those logs would have crash-related data or any other ideas of what to try? This is incredibly frustrating, especially that it's persisting after a factory reset. Argh!
dougleto said:
I'm glad you posted today, I've been meaning to post again here because I tried troubleshooting and am still having issues. In fact, it crashed twice today when I was trying to send a text message.
I installed one of the log applications (can't remember which one at the moment) but it wasn't really helpful. They didn't seem to catch any information related to a crash even though they were logging data at least twice when it crashed.
Then I tried reflashing using home-csc using ODIN and that ended up soft-bricking my phone (and yes, I followed all the instructions and used home-csc) so I had to reflash everything and do a full factory reset. That seemed to help, reducing the crashes from once/day to once/2-3 days for a few weeks, but now it's back to ~once a day (sometimes more, sometimes less).
So if anyone has any other idea, I'm all ears. When I was reflashing and stuff, I noticed in the recovery mode (or whatever it's called) options that you can look at logs. Does anyone know if one of those logs would have crash-related data or any other ideas of what to try? This is incredibly frustrating, especially that it's persisting after a factory reset. Argh!
Click to expand...
Click to collapse
So what I tried to do is roll back all the default google app updates. Ex: Android system webview, Google app itself, etc etc. I factory reset it without backing up any apps (but pictures and messages etc), It was working for a few days and then it happened again. Which further reinforces my thinking that my problem is software based.
GillBates21 said:
So what I tried to do is roll back all the default google app updates. Ex: Android system webview, Google app itself, etc etc. I factory reset it without backing up any apps (but pictures and messages etc), It was working for a few days and then it happened again. Which further reinforces my thinking that my problem is software based.
Click to expand...
Click to collapse
So I'm curious why you think that means it's a software issue. If this isn't a widespread issue with the S21 and after we've both done a factory reset and still have the issue, that makes me think it could be a hardware issue. Of course, there could be some software incompatibility with an app that most people don't have installed or a bluetooth connection or something, which is why I really want to find a useful crash log (and find it rather absurb how hard it is to find a useful crash log on android, come on guys, it's a mature OS, some kind of crash log seems pretty basic!), because otherwise, it could be a ton of issues and I can't reproduce it. Ugh.
The reason is that the "few days" after the reset and restoring pictures, messages (but not apps) from backup, where there were no crashes at all (where previously it would happen at least 2 times per day).
GillBates21 said:
The reason is that the "few days" after the reset and restoring pictures, messages (but not apps) from backup, where there were no crashes at all (where previously it would happen at least 2 times per day).
Click to expand...
Click to collapse
Got it, that makes sense. I'm on t-mobile and just got an update this morning. We'll see if that improves anything because my device restarted 4 times yesterday
I havent had a crash like this since i disabled chrome and other google stuff, and downgrading google apps lol.
GillBates21 said:
I havent had a crash like this since i disabled chrome and other google stuff, and downgrading google apps lol.
Click to expand...
Click to collapse
How did you disable chrome and what other google stuff did you disable? (There's obviously quite a lot of google services that can't be disabled)
After the most recent monthly update, my phone has gone from rebooting multiple times/day to once every 2-3 days, which is more manageable but still super annoying. It is incredibly frustrating to me that there are no good tools to troubleshoot a crash (at least that I've ben able to find). Honestly, it's driven me to consider an iPhone for the first time in my life .
My trouble is back... I will be scheduling a fix with samsung soon so I can RMA it
Check the below link. This seems to be a hardware problem which got solved after Samsung replaced the motherboard.
Samsung Restart problem
So I bought this phone for my wife. Since I received the phone, after a day the phone started crashing whatever app she was on and then take you back to lock screen without having to go through a full restart process but it was definitely a restart as you would need to enter your pin again as opposed to fingerprints.
Since it was within 15 days of purchase I returned and reordered another one from Samsung, and to my surprise exact same issue. What are the odds of having two brand new phones having exact same issues.
This leads me to believe it must be a software issue. I just received this 2nd new phone last Friday.
Yeah, I think what I was experiencing was a hardware issue (it definitely went through the full restart process, not what is described in the previous post). And from the link posted by sandystays above, it looks pretty common. I contacted Samsung support and was not impressed at all. They walked me through a number of troubleshooting steps that weren't helpful then had me take my phone to UBreakIFix. I did, they ran a diagnostic and their tools couldn't find anything wrong so they said Samsung should replace it.
Contacted Samsung, told them I had taken it in. They said I needed to take it to a technician (again, right after telling them I just had). They then said, oh, you'll have to mail it to us and you'll get your phone back in 7-10 business days. Their suggestion for what to do for a phone in the meantime? Buy a prepaid phone then return it when I get my phone back (which a) is unethical and b) wouldn't work anyways since they're locked). Ridiculous. They also admitted that this is a very common problem, so I asked why they just won't send me a replacement device if it's so common to which they had no real answer, just "that's our policy".
Eventually, I contacted T-mobile (my carrier) and was very pleasantly surprised. After me telling them the issue and the steps I'd taken to troubleshoot it, they sent me a replacement phone (recertified, but still) that arrived in 2 days. WAAAYYYY better than Samsung. The entire process made me a bit jealous of my wife's iPhone. If she had had a similar issue, we could have taken it to an apple store and not had the whole "our policy is that you have no phone for 7-10 business days" nonsense from Samsung AND the backup and restore process is still way better on iPhones than on any android I've ever owned. How there is no easy and reliable backup/restore mechanism on android after so long is beyond me.
Bottome line: if you have a similar issue, it's very likely a hardware problem (my replacement phone has been fine for 3 days now). And avoid Samsung support if you can!
dougleto said:
Yeah, I think what I was experiencing was a hardware issue (it definitely went through the full restart process, not what is described in the previous post). And from the link posted by sandystays above, it looks pretty common. I contacted Samsung support and was not impressed at all. They walked me through a number of troubleshooting steps that weren't helpful then had me take my phone to UBreakIFix. I did, they ran a diagnostic and their tools couldn't find anything wrong so they said Samsung should replace it.
Contacted Samsung, told them I had taken it in. They said I needed to take it to a technician (again, right after telling them I just had). They then said, oh, you'll have to mail it to us and you'll get your phone back in 7-10 business days. Their suggestion for what to do for a phone in the meantime? Buy a prepaid phone then return it when I get my phone back (which a) is unethical and b) wouldn't work anyways since they're locked). Ridiculous. They also admitted that this is a very common problem, so I asked why they just won't send me a replacement device if it's so common to which they had no real answer, just "that's our policy".
Eventually, I contacted T-mobile (my carrier) and was very pleasantly surprised. After me telling them the issue and the steps I'd taken to troubleshoot it, they sent me a replacement phone (recertified, but still) that arrived in 2 days. WAAAYYYY better than Samsung. The entire process made me a bit jealous of my wife's iPhone. If she had had a similar issue, we could have taken it to an apple store and not had the whole "our policy is that you have no phone for 7-10 business days" nonsense from Samsung AND the backup and restore process is still way better on iPhones than on any android I've ever owned. How there is no easy and reliable backup/restore mechanism on android after so long is beyond me.
Bottome line: if you have a similar issue, it's very likely a hardware problem (my replacement phone has been fine for 3 days now). And avoid Samsung support if you can!
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On the second phone I still have the 2wk window to return. I am contemplating if I should just return altogether. I had bought an s21 Ultra as well and that seem to be working OK.
Two s21+ phones with same issue, what are the odds of hardware problem? But what if it is the entire batch that is bad.
isiddiqi said:
On the second phone I still have the 2wk window to return. I am contemplating if I should just return altogether. I had bought an s21 Ultra as well and that seem to be working OK.
Two s21+ phones with same issue, what are the odds of hardware problem? But what if it is the entire batch that is bad.
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Your issue sounds different to me. Mine definitely fully rebooted, I have no idea what is going on with yours, it sounds like your crashes are locking the phone or something, that could definitely be software. Good luck!