Related
Since it appears this is limited to not very many people based off of how many people have responded to the thread I am assuming I am in the minority with the lockups so I just wanted to run a poll to get a better idea of the numbers we are dealing with here.....
Everything works just great for me with the new ICS update, maybe you should do a factory reset.
jzen said:
Everything works just great for me with the new ICS update, maybe you should do a factory reset.
Click to expand...
Click to collapse
I would but now am commited to helping ASUS dev team they sent me a diagnostic log tool I have to install and send them logs.....
After all this (13 page thread, and now a poll thread) you haven't done a factory reset?
I bet it will fix your issue. If not you can still be a ginny for Asus afterwards...
jzen said:
After all this (13 page thread, and now a poll thread) you haven't done a factory reset?
I bet it will fix your issue. If not you can still be a ginny for Asus afterwards...
Click to expand...
Click to collapse
from everything I read in the other thread factory reset did not help others have already tried.
Have your tried checking (or un-checking) the GPU rendering option under development section in settings?
jzen said:
Have your tried checking (or un-checking) the GPU rendering option under development section in settings?
Click to expand...
Click to collapse
force GPU rendering? unchecked for me I could try it.
jdbaker82 said:
from everything I read in the other thread factory reset did not help others have already tried.
Click to expand...
Click to collapse
Confirmed someone did a complete wipe and still having the problem all signs point to Hardware my worst fear.
I was having some lagg in the market and in netflix, setting that GPU rendering (checked) option fixed it.
I have also read that it fixes the horizontal lines glitch some were having. Let me know if it seems to help.
(it is unchecked as default)
jzen said:
I was having some lagg in the market and in netflix, setting that GPU rendering (checked) option fixed it.
I have also read that it fixes the horizontal lines glitch some were having. Let me know if it seems to help.
(it is unchecked as default)
Click to expand...
Click to collapse
so far so good but even if this works I want to know why my prime doesn't work normally
got a reply from asus development he said it looks like Linux stability issue and needs another log.
Starting to look more widespread then I thought why is no one complaining anymore? GPS wear you out? :
I have a nice steamy log for them if needed.
Hope you get your prime sorted out.
Never rooted, no dev settings checked, and yeah it's rebooting a lot. Seems random and happens more as the battery go's down. (but only have had one day to test it)
In the last hour it's rebooted more than 10 times.
everything running great since update to ICS.
Just received my new one yesterday evening and everything works great. I am rooted on 4.0.3!
Updated my prime last night and it constantly reboots.
Most times it will reboot at the Asus boot animation. Sometimes it will make it into android and I can see a camera firmware update. I usually only get to play around for a few minutes before it crashes.
Going to call ASUS today if I can't figure anything out.
Sent from my Galaxy Nexus using XDA App
I had no initial issues after ICS, but didn't get much time to play with it due to work. Started getting the banding across my screen, tried a factory reset, transitions off, 2D rendering, etc none of it fixed the issue. Also have google + disabled as that was another thing people thought would work.
Tried individually and all together.
Then the banding has turned into lots of lock ups and reboots, about a dozen yesterday when clicking into different things, settings, various apps (facebook, maps, email, etc).
Only got it last Wednesday by delivery from BB, dock coming today. No issues with HC, figure I will wait it out until next tuesday and see if other updates happen. Maybe the local BB will have them in for exchange by then too. I like the tablet, I had a good one with HC (wifi/bt worked, gps 50/50 but I use my EVO3D for that).
indiscriminant said:
I had no initial issues after ICS, but didn't get much time to play with it due to work. Started getting the banding across my screen, tried a factory reset, transitions off, 2D rendering, etc none of it fixed the issue. Also have google + disabled as that was another thing people thought would work.
Tried individually and all together.
Then the banding has turned into lots of lock ups and reboots, about a dozen yesterday when clicking into different things, settings, various apps (facebook, maps, email, etc).
Only got it last Wednesday by delivery from BB, dock coming today. No issues with HC, figure I will wait it out until next tuesday and see if other updates happen. Maybe the local BB will have them in for exchange by then too. I like the tablet, I had a good one with HC (wifi/bt worked, gps 50/50 but I use my EVO3D for that).
Click to expand...
Click to collapse
This is GPS all over again but worse did ASUS really use different hardware in our Primes? Its starting to look like we have something different about the hardware so this is just another jaw dropping moment "wow asus really" first the backplate and now this ****.... unbelievable
I haven't had any freezes or reboots since updating. I did see the black line screen issue right after it booted from updating, but haven't seen that since.
Tried factory reset through the settings menu, tried factory reset using the the volume and power on combo, tried multiple resets in a row (not sure why, but I'm desperate), tried disabling g+, tried with no google account and no apps installed. Still the same.
I'm done. Time to RMA I guess.
I was really hoping the new firmware update would fix this problem but no such luck. Will it ever be fixed? Will anyone ever even respond to my bug reports at Asus or Google? I'm so frustrated. I have crash logs saved in the futile hope that someone might actually investigate, but nobody wants them. Not being able to use this app makes my tablet close to useless for me
Aaaaaaaaaaaargh
It is actually worse than it was before. Sometimes before I could use Gmail for 20 seconds or so before it crashed. Now it crashes immediately every single time Is anyone else experiencing this? Does anyone know of a fix?
Same problem
I have the same problem. I have a BCOK tablet that is rooted and locked, but the problem has persisted since before I rooted. I don't know a good solution. My email app also crashes, and I haven't been able to find another e-mail app on the market that I like.
gmail fix???
I had the same exact problem for a while with my gmail. I too had hoped the updates would fix it. However, i tried something on my own and it worked!!! I havent had a problem since.
reduce your "days of mail to sync" settings and reboot. I dont have my Prime with me right now so i cant tell you what i have. but I think I went from the default 30 days to 15 days. I will try and remember to check later. but once I did that I no longer have the email freeze and crash problem.
If i remember correctly (I did this a month or so ago), it wasnt an immediae fix. It went from not being able to open as usual, to freezing and crashing a couple times, to no problems at all. All within a matter of days. I am assuming the system had to "settle" or something. I am in no way that techie, but im not a noob. so I have no idea if this is a fix... but give it a shot.
Thanks, I will give it a shot.
Let me know how it goes... im curious if I was just lucky, or i stumbled on to something.
I'm afraid to post this because I will probably jinx myself, but I actually haven't had a crash yet since I changed the sync days to 15... I'll post again in a couple of days and let you know if it's still going good!
aadeleon said:
I had the same exact problem for a while with my gmail. I too had hoped the updates would fix it. However, i tried something on my own and it worked!!! I havent had a problem since.
reduce your "days of mail to sync" settings and reboot. I dont have my Prime with me right now so i cant tell you what i have. but I think I went from the default 30 days to 15 days. I will try and remember to check later. but once I did that I no longer have the email freeze and crash problem.
If i remember correctly (I did this a month or so ago), it wasnt an immediae fix. It went from not being able to open as usual, to freezing and crashing a couple times, to no problems at all. All within a matter of days. I am assuming the system had to "settle" or something. I am in no way that techie, but im not a noob. so I have no idea if this is a fix... but give it a shot.
Click to expand...
Click to collapse
Thanks. I will try this and see what happens.
lol... awesome... guess i got lucky and stumbled on to a solution.
---------- Post added at 01:53 PM ---------- Previous post was at 01:50 PM ----------
31Cats said:
Thanks. I will try this and see what happens.
Click to expand...
Click to collapse
looks like it may have worked for cwoodard73... at least so far. i havent had a problem since then.
Well, it didn't work for me. But hey, it was worth a try . Thanks for the tip!
it didn't end up working unfortunately. gmail sometimes says open for a few seconds instead of crashing right away, but it's still unusable. sigh. maybe one of these days i'll be able to check email on my prime. after 4 months this is getting really old to say the least, and i find myself eyeballing my husband's ipad3 more and more often...
Just wondering....
I've only had my tp for a week, so I'm new to this device and to Android 4 - but I'm not new to Android.
As I said, I've only been using my prime for a week, but I don't see any of the problems that so many people have been talking about. So this is a question not a flame. Are the people having all these issues people who have had the device for a while and have piled udate on top of update?
In my case I don't even know what firmware version came with my prime because immediately after doing the initial battery charge, I did a manual fresh install of the .28 version. So I was starting out completely clean and I have to wonder if that's why mine is working so well?
I have done a factory reset after every update to try and get gmail working. no luck
I now have the problem again. Had it a few months back, then it went away, now it is back again. I have not changed anything. I also notice the problem on the Asus mail application as well. That is new. In the past it was not affected.
cwoodard73 said:
I was really hoping the new firmware update would fix this problem but no such luck. Will it ever be fixed? Will anyone ever even respond to my bug reports at Asus or Google? I'm so frustrated. I have crash logs saved in the futile hope that someone might actually investigate, but nobody wants them. Not being able to use this app makes my tablet close to useless for me
Aaaaaaaaaaaargh
Click to expand...
Click to collapse
I wouldn't be surprised if this was your issue:
http://forum.xda-developers.com/showpost.php?p=25381326&postcount=14
did not work for me
Did as suggested with same crashing. Finely I got a send crash report and it was a Java lang outofmemory error. Still do not know how to fix it though
aadeleon said:
I had the same exact problem for a while with my gmail. I too had hoped the updates would fix it. However, i tried something on my own and it worked!!! I havent had a problem since.
reduce your "days of mail to sync" settings and reboot. I dont have my Prime with me right now so i cant tell you what i have. but I think I went from the default 30 days to 15 days. I will try and remember to check later. but once I did that I no longer have the email freeze and crash problem.
If i remember correctly (I did this a month or so ago), it wasnt an immediae fix. It went from not being able to open as usual, to freezing and crashing a couple times, to no problems at all. All within a matter of days. I am assuming the system had to "settle" or something. I am in no way that techie, but im not a noob. so I have no idea if this is a fix... but give it a shot.
Click to expand...
Click to collapse
I'm trying to figure out what my options are. I've got a TF201 that I got in February or March from Amazon.
For a while I've been having problems while running a lot of games. They'll just freeze on the screen, jumping between two frames. The absolute worst are Tegra games. Some of the time, the screen is still responsive to input; that's if I remember where buttons and inputs are. Some times when I keep trying to play it'll just dump me back to the home screen. The only thing that seems to fix the problem, maybe 25% of the time, is to reboot the tablet.
I read some threads on how it's the software, and other ROMs solve their seemingly identical issue. So I unlocked the bootloader to properly load another ROM. I tried several, including different kernels, and it never made the problem go away. I've even tried stock, but rooted previous updates. I followed the instructions in each thread, making sure to do a factory wipe, dalvik cache wipe, etc. I even tried being unrooted to see if it worked right on a later version since I saw that mentioned.
It's still doing pretty much the same thing where it freezes/crashes after all of that.
It can be very cold, not used that day, or hot from a good bit of use. Works both ways, so no correlation to temperature. Most of the time it's off of the charger. Most of the time it's not a fresh start when I try. Normally I let it sit for a while so it can do the background updates for apps and the play store. I even eliminated the option for other apps causing the problem by factory resetting, and only having one of the games that's pretty bad about it running. Doubtful it's the game itself since most of my games are doing it, most not even by the same developers.
I remember reading my warranty is void when I unlocked it. Buy to what extent?
At this point, it seems like it's a hardware issue.
I googled this, and searched the forums the best I could, but not really getting anything answering the above question.
I put this in Q&A instead of development because I'm more concerned about what extent the warranty is voided instead of fixing it.
Of course if anyone is interested in troubleshooting it, I'm all for it.
optimusuno said:
I'm trying to figure out what my options are. I've got a TF201 that I got in February or March from Amazon.
For a while I've been having problems while running a lot of games. They'll just freeze on the screen, jumping between two frames. The absolute worst are Tegra games. Some of the time, the screen is still responsive to input; that's if I remember where buttons and inputs are. Some times when I keep trying to play it'll just dump me back to the home screen. The only thing that seems to fix the problem, maybe 25% of the time, is to reboot the tablet.
I read some threads on how it's the software, and other ROMs solve their seemingly identical issue. So I unlocked the bootloader to properly load another ROM. I tried several, including different kernels, and it never made the problem go away. I've even tried stock, but rooted previous updates. I followed the instructions in each thread, making sure to do a factory wipe, dalvik cache wipe, etc. I even tried being unrooted to see if it worked right on a later version since I saw that mentioned.
It's still doing pretty much the same thing where it freezes/crashes after all of that.
It can be very cold, not used that day, or hot from a good bit of use. Works both ways, so no correlation to temperature. Most of the time it's off of the charger. Most of the time it's not a fresh start when I try. Normally I let it sit for a while so it can do the background updates for apps and the play store. I even eliminated the option for other apps causing the problem by factory resetting, and only having one of the games that's pretty bad about it running. Doubtful it's the game itself since most of my games are doing it, most not even by the same developers.
I remember reading my warranty is void when I unlocked it. Buy to what extent?
At this point, it seems like it's a hardware issue.
I googled this, and searched the forums the best I could, but not really getting anything answering the above question.
I put this in Q&A instead of development because I'm more concerned about what extent the warranty is voided instead of fixing it.
Of course if anyone is interested in troubleshooting it, I'm all for it.
Click to expand...
Click to collapse
Might help if you named 1 game you have trouble with.
Games
whycali said:
Might help if you named 1 game you have trouble with.
Click to expand...
Click to collapse
Sorry, I read over my post several times to make sure I didn't leave anything out; finally figured out what was bugging me that I forgot!
Dead Trigger, Gears and Guts, GTA3, Shine Runner, Sprinkle, Shadowfinger, Asphalt 6, Asphalt 7, Gem Miner 2, and I'm pretty sure that Demolition Inc. did as well. The only correlation between them all is games. Playing videos via MXPlayerPro doesn't do it, nor any other regular app.
There's more games that did it, but I can't recall at the moment.
optimusuno said:
Sorry, I read over my post several times to make sure I didn't leave anything out; finally figured out what was bugging me that I forgot!
Dead Trigger, Gears and Guts, GTA3, Shine Runner, Sprinkle, Shadowfinger, Asphalt 6, Asphalt 7, Gem Miner 2, and I'm pretty sure that Demolition Inc. did as well. The only correlation between them all is games. Playing videos via MXPlayerPro doesn't do it, nor any other regular app.
There's more games that did it, but I can't recall at the moment.
Click to expand...
Click to collapse
I'm still curious about the answer somewhat.
I figured I'd give Amazon a try, not expecting any luck. I tried to see if they'd do an exchange for the same thing. Since it wasn't in stock by them, they said they would give me a refund. I got a pit in my stomach, thinking it'd be maybe half the value like I've seen some people say online.
I was shocked when they offered a full refund bought on something at the beginning of February.
Looks like I'll be replacing it with a TF700T instead; I'm definitely happy considering I would have been satisfied with another TF201
Hey all my TFP peeps!
I am having infinite amounts of trouble getting netflix to work on my completely stock TFP since Netflix updated to 2.0. I have 4 devices and I have updated all but 1 (all android) to 2.0 and all of them are doing the same thing minus the kindle (not updated).
The SGS2 and TFP and LTE EVO with completely fresh installs will let me log in, properly see the panels of shows and recently watched, but once I select a show it will stick on the red loading screen infinitely, like overnight and nothing.
Kindle is working great.
Stock everything on every phone (I know, shame on me). All phones work on 3G/4G.
Comments seem that I am not alone: https://play.google.com/store/apps/...client&feature=nav_result#?t=W251bGwsMSwyLDNd
So I come to the premier peeps for amazing solutions, what the HELL is wrong with my netflix apps on my phones/TFP.
BTW, I have not changed anything on my router, and tons of other devices are able to connect and watch (I make people try when they come over) ipads, iphones, etc... Come to think of it no other android devices lol.
Thanks all, Kevin
bump
Well, I'm unlocked and not stock anymore, but I can let you know that I am able to run Netflix version 2.0.1 build 655 which I am assuming is the latest version fine on my Prime using Hairybean 1.3 which is a JB based rom. You can try clearing the data from your netflix app under settings apps, and then uninstall, then reinstall the app from the market. Maybe try turning off Automatic restore under settings, backup & reset so Google doesn't automatically restore whatever settings might be blocking you before you reinstall from market.
Hope you can get it figured out.
i ran a show for 15 mins, stock, locked JB and unrooted without difficulty.
I had problems right after the most recent upgrade. It was released about 3 weeks ago. I had just watched a Netflix the night before without problems. I upgraded then had the problems you're mentioning. Eventually, I got an error. The error occurred in the Netflix app and (to any reasonable person) it appeared to be a Netflix error.
I called Netflix support about this. They're usually very good. The tool that I talked to told me that it was an OS problem and that I'd need to contact Asus. I already know how absolutely HORRIBLE Asus support is, so that was DECIDEDLY NOT AN OPTION. I argued with this idiot back and forth for about 5-10 minutes. I told him that it worked fine the previous night with the previous version and then stopped working right after the upgrade. I asked him how in the heck he figured this was an OS problem.
This idiot could not help me and he let me know that there is no escalation point. The buck stopped there. To make matters more infuriating, there was no downloadable down-rev version of the player - he would not provide that -- UGH!
After cursing him, his family, his pets, his culture, his sexual proclivity (whatever it may happen to be), and his company, I removed and reinstalled the player a few times. It ended up working.
Jgrimoldy said:
I had problems right after the most recent upgrade. It was released about 3 weeks ago. I had just watched a Netflix the night before without problems. I upgraded then had the problems you're mentioning. Eventually, I got an error. The error occurred in the Netflix app and (to any reasonable person) it appeared to be a Netflix error.
I called Netflix support about this. They're usually very good. The tool that I talked to told me that it was an OS problem and that I'd need to contact Asus. I already know how absolutely HORRIBLE Asus support is, so that was DECIDEDLY NOT AN OPTION. I argued with this idiot back and forth for about 5-10 minutes. I told him that it worked fine the previous night with the previous version and then stopped working right after the upgrade. I asked him how in the heck he figured this was an OS problem.
This idiot could not help me and he let me know that there is no escalation point. The buck stopped there. To make matters more infuriating, there was no downloadable down-rev version of the player - he would not provide that -- UGH!
After cursing him, his family, his pets, his culture, his sexual proclivity (whatever it may happen to be), and his company, I removed and reinstalled the player a few times. It ended up working.
Click to expand...
Click to collapse
Lol this sounds really close to my review, except I told the guy on the otehr end that my asus, samsung, HTC, and Amazon products were ALL failing.
He hung up on me.
hx4700 Killer said:
i ran a show for 15 mins, stock, locked JB and unrooted without difficulty.
Click to expand...
Click to collapse
This is seriously killing me, i am one stop short of a complete factory reset. Could it really be just my tab?
Look at the comments for TFP under google play (Link in OP), I AM NOT ALONE, I SWEAR!!!
06g35meister said:
This is seriously killing me, i am one stop short of a complete factory reset. Could it really be just my tab?
Look at the comments for TFP under google play (Link in OP), I AM NOT ALONE, I SWEAR!!!
Click to expand...
Click to collapse
Did you try removing and reinstalling a few times?
It finally did the trick for me.
Jgrimoldy said:
Did you try removing and reinstalling a few times?
It finally did the trick for me.
Click to expand...
Click to collapse
Only like 15 times or so. Has been broken since build 635 downloaded on 9/6/12.
06g35meister said:
Only like 15 times or so. Has been broken since build 635 downloaded on 9/6/12.
Click to expand...
Click to collapse
ACK! Sorry to ask.
I think I had my problems around 9/25 or 9/26. I just checked my version on my non-rooted, non compromised JB Transformer Prime. I'm running NetFlix v2.0.1 build 655. It looks like I somehow have something a little newer than you. Hmmmm.....
Jgrimoldy said:
ACK! Sorry to ask.
I think I had my problems around 9/25 or 9/26. I just checked my version on my non-rooted, non compromised JB Transformer Prime. I'm running NetFlix v2.0.1 build 655. It looks like I somehow have something a little newer than you. Hmmmm.....
Click to expand...
Click to collapse
This weekend I watched two hour long TV shows back to back with no problem. I have 2.01 build 655
Jgrimoldy said:
ACK! Sorry to ask.
I think I had my problems around 9/25 or 9/26. I just checked my version on my non-rooted, non compromised JB Transformer Prime. I'm running NetFlix v2.0.1 build 655. It looks like I somehow have something a little newer than you. Hmmmm.....
Click to expand...
Click to collapse
Yeah 655 didnt fix ****. SO PISSED.
Reset the whole tab and everything.
SO PISSED!!!!
Well guys I figured it out (kind of). I took the tab to a local McDonalds, and just as before it booted straight in and started playing. So at that point I knew it was something with my router. I have an Asus RT-N56u just in case it matters.
So I wrote down my settings (port forwarding for remote desktop, apps, etc to my HTPC) and did a factory reset. When it came back alive I just left it unprotected, and sure enough started streaming just like normal. Then I reset all of my settings one at a time (port forwarding, going to WPA2-Personal encryption, etc.) and each change it kept streaming just like normal. I now have my settings back to EXACTLY how they were before, but with a factory reset and changing the settings back to the same as before, it is working now. I have no idea why it broke, but on google play it seems there are others having the same troubles. I am now back in love with both my TFP and netflix service!
Kevin
I have as SM-G991U (256 GB S21 US version, stock everything but using Nova Launcher) that is randomly freezing/crashing then rebooting on me 1-2 times/day. Does android have any kind of crash log I could look at to try and figure out what's causing the problem? On the samsung forums, their support reps suggest running in Safe Mode, which I have, but it's not very useful because I can't reproduce the problem on demand and it usually happens 1-2/day, but sometimes less, so unless I just ran in safe mode all the time, that wouldn't tell me much. Plus, it would only tell me it's an issue caused by one of a hundred or so apps which, again, is not helpful.
So I'm hoping there is a crash log or something somewhere because I have no idea what triggers the crashes. The other night, it was sitting on a wireless charger, the screen wasn't on, then all the sudden it rebooted. It's not specific to any app or anything I'm doing. If there are no crash logs (which would be frustrating and disappointing), any other troubleshooting ideas are welcome!
Look for a memory leak. Typically a poorly written 3rd party apk.
Try clearing system cache.
Make sure auto restart isn't enabled...
dougleto said:
I have as SM-G991U (256 GB S21 US version, stock everything but using Nova Launcher) that is randomly freezing/crashing then rebooting on me 1-2 times/day. Does android have any kind of crash log I could look at to try and figure out what's causing the problem? On the samsung forums, their support reps suggest running in Safe Mode, which I have, but it's not very useful because I can't reproduce the problem on demand and it usually happens 1-2/day, but sometimes less, so unless I just ran in safe mode all the time, that wouldn't tell me much. Plus, it would only tell me it's an issue caused by one of a hundred or so apps which, again, is not helpful.
So I'm hoping there is a crash log or something somewhere because I have no idea what triggers the crashes. The other night, it was sitting on a wireless charger, the screen wasn't on, then all the sudden it rebooted. It's not specific to any app or anything I'm doing. If there are no crash logs (which would be frustrating and disappointing), any other troubleshooting ideas are welcome!
Click to expand...
Click to collapse
Hi mate
For logs info check here and here
You can always flash firmware , using home_csc , to avoid factory reset the phone , if the problem is system related it will help
If is app related
Try booting in safe mode to see if problem goes away...
MAX 404 said:
Hi mate
For logs info check here and here
You can always flash firmware , using home_csc , to avoid factory reset the phone , if the problem is system related it will help
If is app related
Try booting in safe mode to see if problem goes away...
Click to expand...
Click to collapse
Thanks! I'll definitely try these out. I tried safe mode, the trouble is it's not really great as a diagnostic because the phone will go from 4-24 hrs between resets during normal operation, and since a phone in safe mode isn't terribly useful, it's hard to keep it in safe mode for long enough to see if that fixed the issue, if that makes sense. And then, if it did fix the issue, it just narrows it down to 1 out of a hundred apps! But maybe I'm missing something. Is there additional information I can find if I run in safe mode that would help suss out the problem?
blackhawk said:
Look for a memory leak. Typically a poorly written 3rd party apk.
Try clearing system cache.
Make sure auto restart isn't enabled...
Click to expand...
Click to collapse
Thanks! I know how to clear cache but not how to check for memory leaks. Do you have a tool you'd recommend to do that? And I had never heard of auto restart before, so thanks for that. I confirmed that it is NOT enabled (that would have been a face palm moment!).
dougleto said:
Thanks! I'll definitely try these out. I tried safe mode, the trouble is it's not really great as a diagnostic because the phone will go from 4-24 hrs between resets during normal operation, and since a phone in safe mode isn't terribly useful, it's hard to keep it in safe mode for long enough to see if that fixed the issue, if that makes sense. And then, if it did fix the issue, it just narrows it down to 1 out of a hundred apps! But maybe I'm missing something. Is there additional information I can find if I run in safe mode that would help suss out the problem?
Click to expand...
Click to collapse
Is not easy , you just need to be methodic
See if you can find anything useful in the logs first
Reflash firmware , use home-csc , see if it help
Have you notice if the phone fails under any specific circumstances?
If that does not help and if you can really relate the problem with any specific app you may try to freeze or uninstall suspicious app and let it run for a day , Package disabler app is a good option , it is easy to enable or disable app but is not free, you could try this one , is a debloater tool , it allow you to disable app... may be easy that having to uninstall / install by hand
I'm also having the same problem. Had the phone since June, it didn't start to occur until late August, which leads me to suspect it is an update related issue.
GillBates21 said:
I'm also having the same problem. Had the phone since June, it didn't start to occur until late August, which leads me to suspect it is an update related issue.
Click to expand...
Click to collapse
I'm glad you posted today, I've been meaning to post again here because I tried troubleshooting and am still having issues. In fact, it crashed twice today when I was trying to send a text message.
I installed one of the log applications (can't remember which one at the moment) but it wasn't really helpful. They didn't seem to catch any information related to a crash even though they were logging data at least twice when it crashed.
Then I tried reflashing using home-csc using ODIN and that ended up soft-bricking my phone (and yes, I followed all the instructions and used home-csc) so I had to reflash everything and do a full factory reset. That seemed to help, reducing the crashes from once/day to once/2-3 days for a few weeks, but now it's back to ~once a day (sometimes more, sometimes less).
So if anyone has any other idea, I'm all ears. When I was reflashing and stuff, I noticed in the recovery mode (or whatever it's called) options that you can look at logs. Does anyone know if one of those logs would have crash-related data or any other ideas of what to try? This is incredibly frustrating, especially that it's persisting after a factory reset. Argh!
dougleto said:
I'm glad you posted today, I've been meaning to post again here because I tried troubleshooting and am still having issues. In fact, it crashed twice today when I was trying to send a text message.
I installed one of the log applications (can't remember which one at the moment) but it wasn't really helpful. They didn't seem to catch any information related to a crash even though they were logging data at least twice when it crashed.
Then I tried reflashing using home-csc using ODIN and that ended up soft-bricking my phone (and yes, I followed all the instructions and used home-csc) so I had to reflash everything and do a full factory reset. That seemed to help, reducing the crashes from once/day to once/2-3 days for a few weeks, but now it's back to ~once a day (sometimes more, sometimes less).
So if anyone has any other idea, I'm all ears. When I was reflashing and stuff, I noticed in the recovery mode (or whatever it's called) options that you can look at logs. Does anyone know if one of those logs would have crash-related data or any other ideas of what to try? This is incredibly frustrating, especially that it's persisting after a factory reset. Argh!
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So what I tried to do is roll back all the default google app updates. Ex: Android system webview, Google app itself, etc etc. I factory reset it without backing up any apps (but pictures and messages etc), It was working for a few days and then it happened again. Which further reinforces my thinking that my problem is software based.
GillBates21 said:
So what I tried to do is roll back all the default google app updates. Ex: Android system webview, Google app itself, etc etc. I factory reset it without backing up any apps (but pictures and messages etc), It was working for a few days and then it happened again. Which further reinforces my thinking that my problem is software based.
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So I'm curious why you think that means it's a software issue. If this isn't a widespread issue with the S21 and after we've both done a factory reset and still have the issue, that makes me think it could be a hardware issue. Of course, there could be some software incompatibility with an app that most people don't have installed or a bluetooth connection or something, which is why I really want to find a useful crash log (and find it rather absurb how hard it is to find a useful crash log on android, come on guys, it's a mature OS, some kind of crash log seems pretty basic!), because otherwise, it could be a ton of issues and I can't reproduce it. Ugh.
The reason is that the "few days" after the reset and restoring pictures, messages (but not apps) from backup, where there were no crashes at all (where previously it would happen at least 2 times per day).
GillBates21 said:
The reason is that the "few days" after the reset and restoring pictures, messages (but not apps) from backup, where there were no crashes at all (where previously it would happen at least 2 times per day).
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Got it, that makes sense. I'm on t-mobile and just got an update this morning. We'll see if that improves anything because my device restarted 4 times yesterday
I havent had a crash like this since i disabled chrome and other google stuff, and downgrading google apps lol.
GillBates21 said:
I havent had a crash like this since i disabled chrome and other google stuff, and downgrading google apps lol.
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How did you disable chrome and what other google stuff did you disable? (There's obviously quite a lot of google services that can't be disabled)
After the most recent monthly update, my phone has gone from rebooting multiple times/day to once every 2-3 days, which is more manageable but still super annoying. It is incredibly frustrating to me that there are no good tools to troubleshoot a crash (at least that I've ben able to find). Honestly, it's driven me to consider an iPhone for the first time in my life .
My trouble is back... I will be scheduling a fix with samsung soon so I can RMA it
Check the below link. This seems to be a hardware problem which got solved after Samsung replaced the motherboard.
Samsung Restart problem
So I bought this phone for my wife. Since I received the phone, after a day the phone started crashing whatever app she was on and then take you back to lock screen without having to go through a full restart process but it was definitely a restart as you would need to enter your pin again as opposed to fingerprints.
Since it was within 15 days of purchase I returned and reordered another one from Samsung, and to my surprise exact same issue. What are the odds of having two brand new phones having exact same issues.
This leads me to believe it must be a software issue. I just received this 2nd new phone last Friday.
Yeah, I think what I was experiencing was a hardware issue (it definitely went through the full restart process, not what is described in the previous post). And from the link posted by sandystays above, it looks pretty common. I contacted Samsung support and was not impressed at all. They walked me through a number of troubleshooting steps that weren't helpful then had me take my phone to UBreakIFix. I did, they ran a diagnostic and their tools couldn't find anything wrong so they said Samsung should replace it.
Contacted Samsung, told them I had taken it in. They said I needed to take it to a technician (again, right after telling them I just had). They then said, oh, you'll have to mail it to us and you'll get your phone back in 7-10 business days. Their suggestion for what to do for a phone in the meantime? Buy a prepaid phone then return it when I get my phone back (which a) is unethical and b) wouldn't work anyways since they're locked). Ridiculous. They also admitted that this is a very common problem, so I asked why they just won't send me a replacement device if it's so common to which they had no real answer, just "that's our policy".
Eventually, I contacted T-mobile (my carrier) and was very pleasantly surprised. After me telling them the issue and the steps I'd taken to troubleshoot it, they sent me a replacement phone (recertified, but still) that arrived in 2 days. WAAAYYYY better than Samsung. The entire process made me a bit jealous of my wife's iPhone. If she had had a similar issue, we could have taken it to an apple store and not had the whole "our policy is that you have no phone for 7-10 business days" nonsense from Samsung AND the backup and restore process is still way better on iPhones than on any android I've ever owned. How there is no easy and reliable backup/restore mechanism on android after so long is beyond me.
Bottome line: if you have a similar issue, it's very likely a hardware problem (my replacement phone has been fine for 3 days now). And avoid Samsung support if you can!
dougleto said:
Yeah, I think what I was experiencing was a hardware issue (it definitely went through the full restart process, not what is described in the previous post). And from the link posted by sandystays above, it looks pretty common. I contacted Samsung support and was not impressed at all. They walked me through a number of troubleshooting steps that weren't helpful then had me take my phone to UBreakIFix. I did, they ran a diagnostic and their tools couldn't find anything wrong so they said Samsung should replace it.
Contacted Samsung, told them I had taken it in. They said I needed to take it to a technician (again, right after telling them I just had). They then said, oh, you'll have to mail it to us and you'll get your phone back in 7-10 business days. Their suggestion for what to do for a phone in the meantime? Buy a prepaid phone then return it when I get my phone back (which a) is unethical and b) wouldn't work anyways since they're locked). Ridiculous. They also admitted that this is a very common problem, so I asked why they just won't send me a replacement device if it's so common to which they had no real answer, just "that's our policy".
Eventually, I contacted T-mobile (my carrier) and was very pleasantly surprised. After me telling them the issue and the steps I'd taken to troubleshoot it, they sent me a replacement phone (recertified, but still) that arrived in 2 days. WAAAYYYY better than Samsung. The entire process made me a bit jealous of my wife's iPhone. If she had had a similar issue, we could have taken it to an apple store and not had the whole "our policy is that you have no phone for 7-10 business days" nonsense from Samsung AND the backup and restore process is still way better on iPhones than on any android I've ever owned. How there is no easy and reliable backup/restore mechanism on android after so long is beyond me.
Bottome line: if you have a similar issue, it's very likely a hardware problem (my replacement phone has been fine for 3 days now). And avoid Samsung support if you can!
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On the second phone I still have the 2wk window to return. I am contemplating if I should just return altogether. I had bought an s21 Ultra as well and that seem to be working OK.
Two s21+ phones with same issue, what are the odds of hardware problem? But what if it is the entire batch that is bad.
isiddiqi said:
On the second phone I still have the 2wk window to return. I am contemplating if I should just return altogether. I had bought an s21 Ultra as well and that seem to be working OK.
Two s21+ phones with same issue, what are the odds of hardware problem? But what if it is the entire batch that is bad.
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Your issue sounds different to me. Mine definitely fully rebooted, I have no idea what is going on with yours, it sounds like your crashes are locking the phone or something, that could definitely be software. Good luck!