Related
Need to take my Atrix in for warranty purpose. A few methods have been discussed and I'm looking for the safest means possible. Any opinion's on this? I leaning towards the SBF method using Moto's stock 2.3.4 via RSD Lite.
Sounds like having your cake and eating it too.. You seen all the warnings saying your void if you unlock right? Here is another thread about "relocking" (hiding "unlocked" is not relocking btw, relocking is impossible.) also there are many threads on this topic, feel free to search.
WiredPirate said:
Sounds like having your cake and eating it too.. You seen all the warnings saying your void if you unlock right? Here is another thread about "relocking" (hiding "unlocked" is not relocking btw, relocking is impossible.) also there are many threads on this topic, feel free to search.
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Click to collapse
Dude why do you have to be such a DB all the time, i'v looked around these posts for about 30 min and i have seen you respond with same kind of Jack A remarks everytime. Were here for help not to be ridiculed.
Please don't take this the wrong way but the dev community is actively trying to get all manufacturers to allow for unlocked bootloaders and one of the main things most of us are willing to forfeit is our warranties so when someone decides to voluntarily do something that is known to void the warranty and then try to trick the manufacturer into fixing their phone under said warranty it hurts our argument. We all made the choice when we unlocked our phones so it is only fair that we take responsibility for our decisions.
Hopefully, in the future we can come to an agreement with manufacturers that there is an "opt-in" option for unlocking our phones and as long as we stay within the confines of the agreement then we can still have the option to have the phone serviced for physical defects.
kyleallen5000 said:
Dude why do you have to be such a DB all the time, i'v looked around these posts for about 30 min and i have seen you respond with same kind of Jack A remarks everytime. Were here for help not to be ridiculed.
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live4nyy said:
Please don't take this the wrong way but the dev community is actively trying to get all manufacturers to allow for unlocked bootloaders and one of the main things most of us are willing to forfeit is our warranties so when someone decides to voluntarily do something that is known to void the warranty and then try to trick the manufacturer into fixing their phone under said warranty it hurts our argument. We all made the choice when we unlocked our phones so it is only fair that we take responsibility for our decisions.
Hopefully, in the future we can come to an agreement with manufacturers that there is an "opt-in" option for unlocking our phones and as long as we stay within the confines of the agreement then we can still have the option to have the phone serviced for physical defects.
Click to expand...
Click to collapse
I'm going to have to second this. as much as i dislike the "unlocked" at the top of my screen i made this choice. little did i know that it would actually say this when done:-( however rooting, rom, bootloader unlock, other mods done by us, unfortunately void our warranty.
however.... if you wanted a device that you could unlock bootloader or what not. you should have went with an inspire as you can turn s-on after being s-off and flash back to stock firmware. therefore in essence. not be hurting the valiant efforts of our communtiy to get the manufacturers to allow us more exploration.
I do feel your pain, yet like stated in every thread for rooting and romming and bootloader..... YOUR WARRANTY IS NOW VOID!!!
SErooted said:
I'm going to have to second this. as much as i dislike the "unlocked" at the top of my screen i made this choice. little did i know that it would actually say this when done:-( however rooting, rom, bootloader unlock, other mods done by us, unfortunately void our warranty.
however.... if you wanted a device that you could unlock bootloader or what not. you should have went with an inspire as you can turn s-on after being s-off and flash back to stock firmware. therefore in essence. not be hurting the valiant efforts of our communtiy to get the manufacturers to allow us more exploration.
I do feel your pain, yet like stated in every thread for rooting and romming and bootloader..... YOUR WARRANTY IS NOW VOID!!!
Click to expand...
Click to collapse
It actual says may void warranty. I think until there is some agreement made, we don't have any rules regarding this. I mean unlocking the bootloader doesn't make some of the defects happen. As an American with consumer rights, I will hold them responsible, but only if not directly from my mingling. Also I have read that moto has fixed phones with unlocked bootloaders.
Sent from my MB860 using xda premium
Sass86 said:
It actual says may void warranty.
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Click to collapse
+1
"May" is not synonymous with "will." People continue to misinterpret those terms.
If unlocking the BL absolutely voided your warranty, they would have indicated as such with a term that meant "will."
I stand corrected. The point is valid.... "may" and "will" are different words and meanings.
However most times when the statement made by a corporation that includes "may" or "might" means you are out of luck.
Not to argue, because I do agree with you but in legal terms the word "may" does not mean the same thing as the normal definition.
may v. a choice to act or not, or a promise of a possibility, as distinguished from "shall" which makes it imperative. 2) in statutes, and sometimes in contracts, the word "may" must be read in context to determine if it means an act is optional or mandatory, for it may be an imperative. The same careful analysis must be made of the word "shall." Non-lawyers tend to see the word "may" and think they have a choice or are excused from complying with some statutory provision or regulation.
The underlined part highlights how they would see it as it implies you are making the choice to void your warranty.
Now, this is how I see it because I tend to think most definitions regarding legal terms is in place to protect companies and not consumers so if someone could elaborate and prove me wrong, I invite it with open mind.
magecca said:
+1
"May" is not synonymous with "will." People continue to misinterpret those terms.
If unlocking the BL absolutely voided your warranty, they would have indicated as such with a term that meant "will."
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Click to collapse
kyleallen5000 said:
Dude why do you have to be such a DB all the time, i'v looked around these posts for about 30 min and i have seen you respond with same kind of Jack A remarks everytime. Were here for help not to be ridiculed.
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Click to collapse
Lol, you read all my other posts about this in the past 30 minute and still dont understand you voided your warrenty DA!? I dont care if you do or dont get service for your voided phone, and Im not gonna argue about the word may. I dont care. What i do care about is checking XDA without seeing the same GD threads over and Fing over again because DAs like you refuse to use the Fing search button. SMC.
lol funny arguments gotta love em. For one hiding the Unlock really doesn't matter considering I have returned one Atrix to where I bought it and they didn't care. Secondly Motorola has the "Choice" to deny you warranty repairs but they MAY accept the warranty repair and third they could always, if the phone was returned, reflash the bootloader to Lock it again. Plan and simple easy answer is it is ultimately up to Motorola if they want to repair it or not once it is unlocked.
I'm not talking about personal experience, it's about assuming responsibility for your actions. My whole point is accountability, there are people all the time trying to take advantage of the system and end up ruining it for everyone else. Society is fostering an entire generation of vain and spoiled derelicts.
You are right though, it could all come down to who you run into while trying to have your phone repaired.
malickie said:
lol funny arguments gotta love em. For one hiding the Unlock really doesn't matter considering I have returned one Atrix to where I bought it and they didn't care. Secondly Motorola has the "Choice" to deny you warranty repairs but they MAY accept the warranty repair and third they could always, if the phone was returned, reflash the bootloader to Lock it again. Plan and simple easy answer is it is ultimately up to Motorola if they want to repair it or not once it is unlocked.
Click to expand...
Click to collapse
live4nyy said:
I'm not talking about personal experience, it's about assuming responsibility for your actions. My whole point is accountability, there are people all the time trying to take advantage of the system and end up ruining it for everyone else. Society is fostering an entire generation of vain and spoiled derelicts.
You are right though, it could all come down to who you run into while trying to have your phone repaired.
Click to expand...
Click to collapse
True more or less. Society is propagating the problem but it really starts with the way the government is running things as a whole. Not saying it's right but until something changes in society and the government it's just all down hill. Also if you look deeper banks have a Major role as well. Anyway enough on off topic issue's there yea I do believe it is ultimately up to Motorola whether they will repair the device or not. I would assume they would probably deny the repair if it had something to do with the actual Software of the phone considering you messed with it, hardware probably different considering software usually doesn't blow up hardware.
Thread about how to return phone after voiding warranty, contents:
some name calling, discussion about morality, the meaning of the word "may", society, laws, government, companies
to TS,
try 'accidentally' sinking your Atrix in the ocean for a minute, and then claim your warranty?
or try 2 cover it with your thumb while booting?
to others,
help TS, (like me?), don't condemn everything about what he had done in the past.
maybe, he's your friend next door, a helping hand's neighbor?
SErooted said:
however rooting, rom, bootloader unlock, other mods done by us, unfortunately void our warranty.
however.... if you wanted a device that you could unlock bootloader or what not. you should have went with an inspire as you can turn s-on after being s-off and flash back to stock firmware. therefore in essence. not be hurting the valiant efforts of our communtiy to get the manufacturers to allow us more exploration.
I do feel your pain, yet like stated in every thread for rooting and romming and bootloader..... YOUR WARRANTY IS NOW VOID!!!
Click to expand...
Click to collapse
Please show me where it states all these things, (rooting, ROMs', bootloader unlock, and 'other' mods), void our warranties.
Also, for the bootloader, as was already stated, it does say MAY void your warranty. The reason it says 'may' is in all probability because if your phone doesn't work/stops working for some reason they legally cannot refuse to warranty it unless they can attribute the problem to the act of unlocking the bootloader. Someone else stated in another thread that it really is not in Motorolas' best interest to start messing with people for unlocking bootloaders when they send in phones for repair. I would tend to agree with this. After reading all the threads I have seen over the last few months, I can't remember reading about anyone who has been declined warranty or been made to pay for repairs because they unlocked their bootloader. To the contrary there are many stories of people getting their phones back fully repaired and still unlocked with no issues.
malickie said:
True more or less. Society is propagating the problem but it really starts with the way the government is running things as a whole. Not saying it's right but until something changes in society and the government it's just all down hill. Also if you look deeper banks have a Major role as well. Anyway enough on off topic issue's there yea I do believe it is ultimately up to Motorola whether they will repair the device or not. I would assume they would probably deny the repair if it had something to do with the actual Software of the phone considering you messed with it, hardware probably different considering software usually doesn't blow up hardware.
Click to expand...
Click to collapse
I would love to see an agreement put in place that allows us to have "hardware" still under warranty regardless of "software".
---------- Post added at 06:57 AM ---------- Previous post was at 06:56 AM ----------
palmboy5 said:
Thread about how to return phone after voiding warranty, contents:
some name calling, discussion about morality, the meaning of the word "may", society, laws, government, companies
Click to expand...
Click to collapse
You're right, how could we have messed up so bad? We forgot to talk about Lindsay Lohan!
---------- Post added at 07:04 AM ---------- Previous post was at 06:57 AM ----------
baddiejang said:
to TS,
try 'accidentally' sinking your Atrix in the ocean for a minute, and then claim your warranty?
or try 2 cover it with your thumb while booting?
to others,
help TS, (like me?), don't condemn everything about what he had done in the past.
maybe, he's your friend next door, a helping hand's neighbor?
Click to expand...
Click to collapse
@WiredPirate has already provided a link but I guess I can be pro-active and actually USE the "search" feature.
http://forum.xda-developers.com/showthread.php?t=1201105
http://forum.xda-developers.com/showthread.php?t=1261413
There are more discussions as well.
---------- Post added at 07:18 AM ---------- Previous post was at 07:04 AM ----------
CaelanT said:
Please show me where it states all these things, (rooting, ROMs', bootloader unlock, and 'other' mods), void our warranties.
Also, for the bootloader, as was already stated, it does say MAY void your warranty. The reason it says 'may' is in all probability because if your phone doesn't work/stops working for some reason they legally cannot refuse to warranty it unless they can attribute the problem to the act of unlocking the bootloader. Someone else stated in another thread that it really is not in Motorolas' best interest to start messing with people for unlocking bootloaders when they send in phones for repair. I would tend to agree with this. After reading all the threads I have seen over the last few months, I can't remember reading about anyone who has been declined warranty or been made to pay for repairs because they unlocked their bootloader. To the contrary there are many stories of people getting their phones back fully repaired and still unlocked with no issues.
Click to expand...
Click to collapse
You're right about Motorola should not reject people for warranty repairs, they still have a lot of work to do in rebuilding customer relations and their public image.
I would not care at all about people using their warranties if they just did it but I don't like all the threads discussing how to "dupe" Motorola because they made a conscious decision to unlock their bootloader knowing it "may" void their warranty. And don't get me wrong, I'm not siding with Motorola on the issue, I just believe people should fully understand the implications of their choices and until there is a set agreement on the issue then people should just accept the outcomes.
Also, people should continue to actively pursue getting these policies overturned by companies like Motorola and AT&T. The community has made great strides over the past year and we need to keep pushing.
I really wish people would search instead of crearing another thread on the same thing. People need to be coddled and what better way to start an argument/pity party by starting another thread without using search.
I voided my warranty and your mum.
If you're on Gingerbread, or have atleast updated to it, you can flash the stock gingerbread .sbf and it won't brick your phone. Just don't flash any other kind of .sbf , you can't go back to any other version. When you flash that with RSDlite, it'll take you back to stock and wipe the "unlocked" logo off your screen. It will still BE unlocked, it just won't say it.
CaelanT said:
Please show me where it states all these things, (rooting, ROMs', bootloader unlock, and 'other' mods), void our warranties.
Also, for the bootloader, as was already stated, it does say MAY void your warranty. The reason it says 'may' is in all probability because if your phone doesn't work/stops working for some reason they legally cannot refuse to warranty it unless they can attribute the problem to the act of unlocking the bootloader. Someone else stated in another thread that it really is not in Motorolas' best interest to start messing with people for unlocking bootloaders when they send in phones for repair. I would tend to agree with this. After reading all the threads I have seen over the last few months, I can't remember reading about anyone who has been declined warranty or been made to pay for repairs because they unlocked their bootloader. To the contrary there are many stories of people getting their phones back fully repaired and still unlocked with no issues.
Click to expand...
Click to collapse
Ok let me rephrase,
I have noticed people in the Atrix community, are not as well versed in being civil with each other, as members in my other device forums are. Point is. everywhere you read, when it comes to rooting, unlocking, there is a "chance" of the statement "may" void warranty. (don't act like you are dislexic or in a special ed class and cant read or never learned how to) Maybe go read again where these statements are at when you read the thread.
Also to install a rom, you need to be rooted, and in some cases like this device, you need to have unlocked bootloader and cwm or a recovery installed to flash the rom to your device.
Which yet again brings up the point you have to go to a forum, locate a thread, read the info, and most of them always say, there is a chance at "may void warranty" and not responsible if you brick your device, kick your cat, crash your car,pull your hair, beat the sh** out of your wife, murder your neighbor, or somehow end up having to dive to the bottom of the ocean to retrieve your dog.
Can anyone help me out in this situation?
I sent in my touchpad to get repaired for cracks near the speaker but I had CM9 installed on it and it voided the warranty
My Touchpad was dead and I didn't have my charger for it so I couldn't wipe everything with webos doctor.
Today I got a letter in the post from SBE Ltd saying that my Touchpad couldn't be repaired the reason was ''Unauthorized software upgrade - Warranty void'' The faults found were Housing Rear - Cracked and Wrong Software version. The parts to be changed or repaired are replacement case and Software update
I was wondering if anyone could help me out in this situation. They want £294 for the Touchpad to be repaired because the warranty was voided and all they need to do is doctor it and replace the rear housing. They also are charging me if I want the Touchpad back unrepaired!
Is there anyway I can get my Touchpad repaired or sent back to me for free? I was thinking about playing dumb when I call them up but I don't know.
Please help me out
I think your options are very limited... if any.
There is a reason why devs make it clear in their statements that you are doing the modding at your own risk.
We all know that by modding and loading a custom rom you did not cause any physical harm to the device... it's the fall that broke it.
It's just that the OEMs (HP in this case) are using the "unauthorized software use" as an excuse to deny you the warranty service.
I personally do not agree with this policy but they set it up this way so they can wiggle out of warranty repair when ever possible.
I hope others have better news for you but I think you are SOL... Sorry...
cvcduty said:
I think your options are very limited... if any.
There is a reason why devs make it clear in their statements that you are doing the modding at your own risk.
We all know that by modding and loading a custom rom you did not cause any physical harm to the device... it's the fall that broke it.
It's just that the OEMs (HP in this case) are using the "unauthorized software use" as an excuse to deny you the warranty service.
I personally do not agree with this policy but they set it up this way so they can wiggle out of warranty repair when ever possible.
I hope others have better news for you but I think you are SOL... Sorry...
Click to expand...
Click to collapse
Thanks for your reply.
I'll call up the repair company sometime this week.
I didn't even drop the Touchpad. It was always in the official case. I think it's a known hardware defect.
Shall I ring them up and deny ever installing any unauthorized software and act stupid?
sayeef said:
Thanks for your reply.
I'll call up the repair company sometime this week.
I didn't even drop the Touchpad. It was always in the official case. I think it's a known hardware defect.
Shall I ring them up and deny ever installing any unauthorized software and act stupid?
Click to expand...
Click to collapse
You need to actually read your warranty, and tell them of your interpretation of it. Be forceful that un-authorized software is not stated in the warranty as being an exclusion.
I have attached a link to your warranty information here:http://www.hpwebos.com/us/support/contact/LimitedWarranty_HPwebOS2011.pdf
Put particular emphasis on these areas:
HARDWARE: HP warrants to the original purchaser
(“Customer”) that new HP branded hardware products will be
free from defects in workmanship and materials, under normal
use, for one (1) year from the original purchase date, and that
refurbished HP branded hardware products (marked and sold
as such by HP) will be free from defects in workmanship and
materials, under normal use, for ninety (90) days from the
original purchase date.
EXCLUSIVE REMEDIES: Should a covered defect occur during
the warranty period and you notify HP, your sole and exclusive
remedy shall be, at HP’s sole option and expense, to repair
or replace the product or software.
They may argue this:
EXCLUSIONS: This Limited Warranty does not apply (1) to
damage to the surface of the product, including cracks or
scratches on the LCD touchscreen or outside casing; (2) to
damage caused by misuse, neglect, improper installation,
storage or testing, unauthorized attempts to open, repair, or
modify the product, or any other cause beyond the range of
the intended use; (3) to damage caused by accident, fire, dirt,
sand, moisture or liquids, power changes, other hazards, or
acts of God; (4) to damage caused by use of the product with
any non-HP device or service if such device or service causes
the problem; or (5) if any HP serial number has been removed,
defaced or altered.
But you should argue this:
EXCLUSIONS: This Limited Warranty does not apply (1) to
damage to the surface of the product, including cracks or
scratches on the LCD touchscreen or outside casing; (2) to
damage caused by misuse, neglect, improper installation,
storage or testing, unauthorized attempts to open, repair, or
modify the product, or any other cause beyond the range of
the intended use; (3) to damage caused by accident, fire, dirt,
sand, moisture or liquids, power changes, other hazards, or
acts of God; (4) to damage caused by use of the product with
any non-HP device or service if such device or service causes
the problem; or (5) if any HP serial number has been removed,
defaced or altered.
Tell them to explain how an "un-authorized" operating system caused material defects in workmanship!
---------- Post added at 01:48 PM ---------- Previous post was at 01:40 PM ----------
They may also argue that installing the "un-authorized" software does not constitute "normal" use. You should then argue what the interpretation of "normal" is. I would suggest that after discontinuing the product and support, and a large percentage of users running android on their Touchpad's, that normal use would be installing Android.
Thank you so much for pointing that out. I thought all hopes were lost.
Shall I try it with the Palm live chat first? I'm not very confident when trying to get my point across over the phone. (I'm only 15)
When or if I call them up, could you tell me what to say to them and how to start the conversation?
Sorry for so many questions.
How much are they charging to send it back without repairs? Its hard to believe they would charge you anything other than shipping costs.
I would start the conversation straight out saying that you do not understand why they are denying coverage based on "un-authorized" software... I would have them explain to you how this has caused damage to the device. Have them prove that your TouchPad became defective as a direct cause of the custom rom usage. If they point to the fact that this is was a "improper use" or "improper installation", I would argue that point as well... have them define what "improper" use means. To me, that implies using the device for purposes other than what it was originally designed for... as in tablet PC Vs... a frisbee.
The fact that you used the device as a tablet pc (as intended) but with a "improper installation", is fishy and sketch at best... ultimately, I would argue that the use of "improper installation" had nothing to do with a known manufacturing defect (cracked case).
And a trick I usually pull is if the guys/gal helping you seem uncooperative, ask for the supervisor or manager... often times, I find that they have the authority to make the call on cases such as yours where as the tech support person might have to clear their decisions with their manager. Basically, it would be harder for that manager/supervisor to give you the bad news (I hope otherwise) Vs. having another person tell you on their behalf.
Good luck...
I've just had an hour long chat with one of the reps on the live chat
http://pastebin.com/KJC3nLmT
They were no help at all
sayeef said:
I've just had an hour long chat with one of the reps on the live chat
http://pastebin.com/KJC3nLmT
They were no help at all
Click to expand...
Click to collapse
They sure are a difficult bunch... it seems like they cannot be reasoned with at all!
It would seem that the implicit meaning of the conversation is that they don't care what you do software wise with the Touchpad, as long as it arrived in the repair facility with WebOS on it.
It seems like you are in a difficult situation with your device already being in for repair. What happened with the voice call escalation?
jsgraphicart said:
How much are they charging to send it back without repairs? Its hard to believe they would charge you anything other than shipping costs.
Click to expand...
Click to collapse
£20 for the device back without repairs. Blasphemy.
cvcduty said:
I would start the conversation straight out saying that you do not understand why they are denying coverage based on "un-authorized" software... I would have them explain to you how this has caused damage to the device. Have them prove that your TouchPad became defective as a direct cause of the custom rom usage. If they point to the fact that this is was a "improper use" or "improper installation", I would argue that point as well... have them define what "improper" use means. To me, that implies using the device for purposes other than what it was originally designed for... as in tablet PC Vs... a frisbee.
The fact that you used the device as a tablet pc (as intended) but with a "improper installation", is fishy and sketch at best... ultimately, I would argue that the use of "improper installation" had nothing to do with a known manufacturing defect (cracked case).
And a trick I usually pull is if the guys/gal helping you seem uncooperative, ask for the supervisor or manager... often times, I find that they have the authority to make the call on cases such as yours where as the tech support person might have to clear their decisions with their manager. Basically, it would be harder for that manager/supervisor to give you the bad news (I hope otherwise) Vs. having another person tell you on their behalf.
Good luck...
Click to expand...
Click to collapse
Thanks for the information. Much appreciated.
Can you look through my chat log with HP and tell me how I can improve?
Thanks
I didn't bother with the voice call escalation because I'm from the UK and the rep from Palm is from the US
I might call up tomorrow. Shall I call them both up (HP and the company that is repairing) or shall I only call up one?
Once again, thanks for everyone helping me out in a situation which I thought was impossible to get out of
This is unbelievable
What a bunch of pricks.
lifeisfun said:
This is unbelievable
What a bunch of pricks.
Click to expand...
Click to collapse
I tried the web support and was drawn to a similar conclusion. It is easy for them just to say "no" and say it is because of policy; I'd say it is a standard answer.
Anything for them to get out of honoring the warranty... what a bunch of criminals. At least they will ship it back to you. The representative I spoke to said that sometimes it can take months for it to be returned!
I have dealt with tech/customer support such as this before. They are often given a script to read from and they are hard to deal with.
Your best bet... for now, would be to see if the phone support people (HP would be my guess) are little bit more understanding and reasonable. Like I said, ask for a manager/supervisor if the first person is not working with you.
At the end of it all, if you can get them to return the device to you at a reasonable cost (hopefully as close to free as possible) get the device to factory state and send it back for repair. But since they already have your device on record as "warranty voided", make sure that they will allow you free warranty service once WebOS is restored.
If this is still not acceptable, I would say, just live with the small crack. Afterall, if you have it under a cover, you will never even notice it. For the price you paid for the device, this might be too much of a hassle to deal with afterall.
Again, best of luck and I hope the phone support will be more reasonable then the live chat robots...
cvcduty said:
I have dealt with tech/customer support such as this before. They are often given a script to read from and they are hard to deal with.
Your best bet... for now, would be to see if the phone support people (HP would be my guess) are little bit more understanding and reasonable. Like I said, ask for a manager/supervisor if the first person is not working with you.
At the end of it all, if you can get them to return the device to you at a reasonable cost (hopefully as close to free as possible) get the device to factory state and send it back for repair. But since they already have your device on record as "warranty voided", make sure that they will allow you free warranty service once WebOS is restored.
If this is still not acceptable, I would say, just live with the small crack. Afterall, if you have it under a cover, you will never even notice it. For the price you paid for the device, this might be too much of a hassle to deal with afterall.
Again, best of luck and I hope the phone support will be more reasonable then the live chat robots...
Click to expand...
Click to collapse
I'll ring them tomorrow when I come back from school.
I used the warranty check on the HP site and it says that my Touchpads warranty is active and it will expire on the 20th of September.
If I get my device back unrepaired, shall I try to get another repair started?
Well, that would be entirely up to you... If they get the device back to you before the warranty expires and you still want to deal with the hassle, I would say, sure.
But, before you give up... let's hope phone support can help to resolve the matter to your satisfaction first...
Your other option is to try and get the device back, revert it to stock and then re-submit it. Still no guarantee, since they will have it on file that you had a non-standard ROM on the device. That said, if it boots into WebOS and they can make the repairs to confirm functionality - this stint of non-standard OS may not crop up on their radar.
***
(In general)
The issue HP has presently is they can't guarantee service or repair if they fixed your hardware under a ROM which they didn't install. Theoretically, if they botched something in CW Recovery or the ROM (CM or otherwise not WebOS), you as the consumer would be all over HP to not just replace the gear, but attempt all wordly efforts to recover the loss of personal data or information. This is a no-win and high risk situation for HP on a per-consumer transaction. To avoid this risk, they'll cut the consumer off at every corner from tampering with what they as the manufacturer push to market or certify the product for.
The same holds true in any industry. When consumers push the product outside the realm of what the manufacturer installed/certified the product for - you won't get assistance or support under the warranty. If you install 33" tires on your truck, but it's only rated for wheels up to 30" - you won't get warranty support. If you put in an aftermarket engine - you won't get warranty support. If your PC is only rated up to Win XP, and you push it to Vista or Win 7 - you won't get warranty support.
Prickish or not, that's the reality of support versus consumer expectation.
--McBean
McBeanTIO said:
Prickish or not, that's the reality of support versus consumer expectation.
--McBean
Click to expand...
Click to collapse
Unfortunately, that is the reality. I don't want to discourage anyone from attempting to have their hardware issues resolved by HP, but the first course of action (if possible) should be to restore to factory WebOS prior to contacting them for any support/warranty.
I thought US passed law saying software doesn't void hardware warranties... since it is same as rooting/jailbreaking and something was passed saying that it doesn't void the hardware part of it. I know you aren't in US but HP is, and it should still follow that rule
unless HP's UK branch operates under a different set of rules
tell them to send it back and superglue the cracks
My Phone; (AT&T HTC One M8 Unlocked, Rooted S-off ), TWRP 2.7.0.0 Recovery, Superuser GOO Manager installed. Flashed the Venom rom using teamwin app. Followed inst, plus youtube video. Did not work first time. Installed backup phone went back to normal, tried flashing again went fine rebooted once rebooted would not turn on, can not get into recovery. Phone powers up and say UNFORTUNATELY PHONE HAS STOPPED WORKING. Any help will be greatly appreciated.
Is there no way to force this phone into bootloader mode?
Well I'm off to the Evil empire(AT&T) to get a new phone.
Phone still under warranty, getting one mailed to me with a return mailer to send this one back, should be here on Tuesday. A few minutes ago I saw the supersu app pop up asking to grant venom tweaks permission. I could not grant it because of the two error messages on the screen on top of it. (Unfortunately the phone has stopped, and Unfortunately blink feed has stopped). Has anyone seen any thing like this before?
underdogg said:
Phone still under warranty, getting one mailed to me with a return mailer to send this one back, should be here on Tuesday. A few minutes ago I saw the supersu app pop up asking to grant venom tweaks permission. I could not grant it because of the two error messages on the screen on top of it. (Unfortunately the phone has stopped, and Unfortunately blink feed has stopped). Has anyone seen any thing like this before?
Click to expand...
Click to collapse
I'm sure your phone is fine. you are using an outdated twrp and probably messed up a partition. Unplug phone, hold vol up and power for exactly 10 seconds, let go of both, then hold vol down and power. This should take you to your boot loader. get new twrp img from official site.
fastboot flash recovery twrp.img
fastboot erase cache
boot to twrp and reflash rom.
I had done what you suggested many times (read it from another post), the only difference was you said exactly 10 seconds the other post said 15 seconds. The HTC tech I talked to earlier this morning even told me to do that for 15-20 seconds which did not work. Your method worked like a charm on the first try. Thank you very much Sir.
underdogg said:
I had done what you suggested many times (read it from another post), the only difference was you said exactly 10 seconds the other post said 15 seconds. The HTC tech I talked to earlier this morning even told me to do that for 15-20 seconds which did not work. Your method worked like a charm on the first try. Thank you very much Sir.
Click to expand...
Click to collapse
Np, if you hold longer, it actually turns the phone back on before you can hit "vol down" to get to boot loader. If you are ever just resetting, you can hold as long as you want till it resets
I'm happy you go it sorted out. But stop jumping the gun, and running for a warranty exchange when things do go quite right when modding the phone.
If the screen comes on, its unlikely that the phone beyond recovery. Its usually just a lock of knowledge on your part, and just a matter of research on XDA, or asking for help here. If you are going to be modding the phone, you are going to have to resolve yourself to being more patient. Things will occasionally not go right, that is just a fact of the game. The right response is to troubleshoot your way out, and not freak out.
In any case, claiming a warranty replacement for damage that was a result of you modding the phone is immoral; and the very reason why these devices get locked down in the first place.
redpoint73 said:
I'm happy you go it sorted out. But stop jumping the gun, and running for a warranty exchange when things do go quite right when modding the phone.
If the screen comes on, its unlikely that the phone beyond recovery. Its usually just a lock of knowledge on your part, and just a matter of research on XDA, or asking for help here. If you are going to be modding the phone, you are going to have to resolve yourself to being more patient. Things will occasionally not go right, that is just a fact of the game. The right response is to troubleshoot your way out, and not freak out.
In any case, claiming a warranty replacement for damage that was a result of you modding the phone is immoral; and the very reason why these devices get locked down in the first place.
Click to expand...
Click to collapse
Please don't question my morality, you don't know me. I've dealt with AT&T(the evil empire) for 18 years, with them adding charges to my account, charging for items I never requested and they never sent, charging for additional minutes and data that were never used. I went to buy another phone ,just like I bought this one. The enormous amount of money they charge for these $80.00 phones is ridiculous. So please wait until you sit down and talk to me about all the things I endured with AT&T before making claims about my morality.
UNDERDOGG
21 Year 100% disabled American Veteran
Retired 22 Years Now
52 months a POW
2 Purple Hearts
3 Bronze Stars
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Sir you've never sat at my table, nor I yours. My moral compass is always pointed due north. So don't question my morality....Please
underdogg said:
Please don't question my morality, you don't know me.
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Click to collapse
You're right, I don't know you. But my statement, while phrased in the 2nd person tense, does not require any knowledge of you, and does not in any way need to be specific to you. It applies to everybody. If you want me to rephrase slightly, try this:
Claiming a warranty replacement for damage that was a result of modding the phone is immoral and fraud; and the very reason why these devices get locked down in the first place.
The personal details of your life are not relevant to the discussion, and add no value to it.
People often like to frame things in terms of "evil" faceless corporations that don't get hurt if you rip them off. Of you getting payback for so-called "wrongs" they have done to you. But in reality, the expense of fraudulent warranty claims doesn't get absorbed by AT&T, it trickles down to all of us, the customers. And in more ways than one. Not only would such behavior pass on additional monetary expenses to other honest paying customers, but also is the very reason why manufacturers and carriers are locking down bootloaders, and otherwise locking down the phones against modification (write protected partitions, etc.). If not for fruadulant warranty claims (do to botched phone modding), the manufacturers and carriers would let us mod to our hearts delight. Locked bootloaders and other obstacles would not exist, because why would they care? Its not the "evil empire" you are hurting, its all of us.
If you decide to mod the phone, you accept the risk of bricking it, and having to replace the phone on your own dime. Its that simple.
redpoint73 said:
You're right, I don't know you. But my statement, while phrased in the 2nd person tense, does not require any knowledge of you, and does not in any way need to be specific to you. It applies to everybody. If you want me to rephrase slightly, try this:
Claiming a warranty replacement for damage that was a result of modding the phone is immoral and fraud; and the very reason why these devices get locked down in the first place.
The personal details of your life are not relevant to the discussion, and add no value to it.
People often like to frame things in terms of "evil" faceless corporations that don't get hurt if you rip them off. Of you getting payback for so-called "wrongs" they have done to you. But in reality, the expense of fraudulent warranty claims doesn't get absorbed by AT&T, it trickles down to all of us, the customers. And in more ways than one. Not only would such behavior pass on additional monetary expenses to other honest paying customers, but also is the very reason why manufacturers and carriers are locking down bootloaders, and otherwise locking down the phones against modification (write protected partitions, etc.). If not for fruadulant warranty claims (do to botched phone modding), the manufacturers and carriers would let us mod to our hearts delight. Locked bootloaders and other obstacles would not exist, because why would they care? Its not the "evil empire" you are hurting, its all of us.
If you decide to mod the phone, you accept the risk of bricking it, and having to replace the phone on your own dime. Its that simple.
Click to expand...
Click to collapse
I some what agree with you but not totally, as for as my back ground info now you do know a little about me. You must not know how warranties work if I had taken the warranty phone I would have to send them this one back. So I cancelled the order. This is not an AT&T phone this is my phone, I bought it, I can do what I please with it. In my earlier post I said I went to BUY another phone, not do a warranty claim I told them what I did. I did not try to deceive them, lie or anything(because of my Morality). If it's their phone I agree I should be liable, but it's my phone. It came with a warranty, so did the 2013 Mustang I purchased for my Grand Daughter, the engine failed, the warranty replaced the engine. I was allowed to keep the defective engine, it was MINE I wrote a check for the vehicle. Since I bought the phone they should have made provisions for me to unlock, root, unlock the sim, replace the rom, toss it in my lake, throw from the third floor of my home, and anything else I wanted to do to it, once they accepted my money this became my property. In closing, yes I don't care about big corporations, or the Government, but my morality is intact if it wasn't I don't think I would be here having this conversation with you. Sir, your lesson on morality is wasted on me you should be having this conversation with your children!
underdogg said:
You must not know how warranties work
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Click to collapse
I know precisely how warranties work. You said the following, which to me means you were making a warranty claim due to the phone not booting, which was a result of you modding the phone.
underdogg said:
Phone still under warranty, getting one mailed to me with a return mailer to send this one back
Click to expand...
Click to collapse
You did not use the word "buy" previously anywhere. Only the word "get" which is ambiguous at best. And how a purchase fits in with the above quote (getting a warranty exchange) is unclear.
And I know you go the phone working again, so presumably cancelled the warranty claim. I was more commenting on the intent to make a warranty claim.
I've said my part, no need to carry this discussion any further. And frankly the repeated mention of your "morality" is irrelevant. I'm just making a comment, which all are free to do on this forum. You can take it or leave it (obviously the latter). But saying I cannot comment (and to have this conversation "with my kids" instead) is not your right.
redpoint73 said:
I know precisely how warranties work. You said the following, which to me means you were making a warranty claim due to the phone not booting, which was a result of you modding the phone.
You did not use the word "buy" previously anywhere. Only the word "get" which is ambiguous at best. And how a purchase fits in with the above quote (getting a warranty exchange) is unclear.
And I know you go the phone working again, so presumably cancelled the warranty claim. I was more commenting on the intent to make a warranty claim.
I've said my part, no need to carry this discussion any further. And frankly the repeated mention of your "morality" is irrelevant. I'm just making a comment, which all are free to do on this forum. You can take it or leave it (obviously the latter). But saying I cannot comment (and to have this conversation "with my kids" instead) is not your right.
Click to expand...
Click to collapse
You are right, I did say get a phone, the warranty info came after I got to the store. I buy what I want, and I understand my RIGHTS under the freedom of speech act. You said what you had to say, I just questioned your point about my morality. This is the last I will speak on this, I hope you do the same. Have a good day today and a better day tomorrow.
First and foremost, I sincerely apologize for making this type of thread, but I have done some searching and reading and I am now thoroughly confused.
My phone is the BNG3 version so obviously not towelroot compatible. After figuring out that was the case and it ain't being updated I stumbled upon Odin Pro, but it needs root to use. Seems like a bit of a catch 22.
So how do I root my S5, what is this Knox and why shouldn't I trip it, and what the heck is happening?
Once again, sorry for making this kind of thread, but I am just so confused.
Nemaides said:
First and foremost, I sincerely apologize for making this type of thread, but I have done some searching and reading and I am now thoroughly confused.
My phone is the BNG3 version so obviously not towelroot compatible. After figuring out that was the case and it ain't being updated I stumbled upon Odin Pro, but it needs root to use. Seems like a bit of a catch 22.
So how do I root my S5, what is this Knox and why shouldn't I trip it, and what the heck is happening?
Once again, sorry for making this kind of thread, but I am just so confused.
Click to expand...
Click to collapse
I'll answer the second part since the other poster already answered the first part.
Tripping knox is just setting a flag in the bootloader to true. Basically it tells Samsung that you did something "unauthorized" with your phone and voided your warranty with them. The thing is, tmobile doesn't care. They will replace/upgrade your phone without even looking. This has been confirmed many times here and other places. (don't hold me accountable...yada yada...)
..
fffft said:
But TMB, like most carriers doesn't care about Knox and it usually won't affect a warranty claim made with TMB.
Click to expand...
Click to collapse
That's not always the case. Before rooting, I called T-Mobile a few times speaking to different representatives each time and asked them to explicitly describe their policy on rooting and Knox, and how it relates their JUMP! program (T-mobile's warranty/insurance and upgrade service) with regards to upgrading and general insurance repair/replacement.
EVERY SINGLE ONE OF THEM SAID: If the Knox counter is tripped we will know/find out and you will no longer be eligible for upgrading nor replacement in accordance to the JUMP! program. In fact, a couple of them went into further detail that I could be liable for paying the full remaining price plus a fine if I were to attempt to upgrade/replace a Knox tripped phone.
THAT SAID, the employee that I bought the phone nonchalantly remarked when I asked him about rooting the phone with respect to the JUMP! program that T-Mobile would honor the JUMP! program despite root. HOWEVER he said nothing about a Knox tripped phone. Perhaps he equivocated meant that a towelrooted phone may be accepted but a full-fledged Knox tripped phone may not.
TL;DR:
T-Mobile representative/"official" web-sources say Knox tripped phones will not be eligible for the JUMP! program.
ONE employee at a T-Mobile store seemed to be willing to accept a rooted phone with regards to the JUMP! program.
..
fffft said:
TMB is a large company. ...
Click to expand...
Click to collapse
I'm sorry if I'm coming off as a troll/unwise, I am being completely serious. I am a cautious guy, and I wanted to know the full potential hazards of rooting with regards to their warranty policy. Of course on a person to person basis it should be easy to find a rep that will let a Knox tripped phone slide. However, in my personal opinion to pay the price of the warranty + full price of the phone + a fine in the unlikely worse case scenario that T-Mobile holds their policy to the letter seems expensive, especially when I know I will more than likely keep the phone for 2yrs+. My conclusion was to not buy their warranty, root, and be happy.
..
Just do a deferred trade in then when you jump. You skip one person looking at your phone and the people in the warehouse honestly couldn't care less.
Wow, thanks for the massive amounts of information folks, truly.
A couple question though.
1. If I Install an older version and root using towelroot...
Would I be able to keep my device up to date with the performance updates Samsung releases?
2. These custom recoveries/kernels that would trip Knox? What do they mean and what advantages do they have?
3. If I do end up tripping Knox, can I un-trip it?
Nemaides said:
Wow, thanks for the massive amounts of information folks, truly.
A couple question though.
1. If I Install an older version and root using towelroot...
Would I be able to keep my device up to date with the performance updates Samsung releases?
2. These custom recoveries/kernels that would trip Knox? What do they mean and what advantages do they have?
Click to expand...
Click to collapse
I'm not sure on the first one, so I'll let someone else answer.
The reason I chose to use the root method that tripped knox is I knew I was going to flash a custom rom later on. I would really recommend flashing the CM11 rom in the forum. If you wait a few days, most if not all the bugs will be ironed out and it'll be just as stable as stock.
As to what they mean, recoveries are what you use to flash and backup roms (they can be used for more, but this is what most people use) and kernels would just add MUCH more control over the inner workings of the phone (performance, screen calibration, button tweaks, etc).
..
Last question,
If I root using an old kernel would it be possible to install updates without breaking root? Someway to keep the kernels just get the improvments?
Nemaides said:
Last question,
If I root using an old kernel would it be possible to install updates without breaking root? Someway to keep the kernels just get the improvments?
Click to expand...
Click to collapse
here are two threads concerning how to update without losing root and or tripping knox. i suggest you read as much as you can b efore doing anything http://forum.xda-developers.com/showthread.php?t=2790292 http://forum.xda-developers.com/tmo.../experimental-how-to-root-triggering-t2845421
AleHanSolo said:
That's not always the case. Before rooting, I called T-Mobile a few times speaking to different representatives each time and asked them to explicitly describe their policy on rooting and Knox, and how it relates their JUMP! program (T-mobile's warranty/insurance and upgrade service) with regards to upgrading and general insurance repair/replacement.
EVERY SINGLE ONE OF THEM SAID: If the Knox counter is tripped we will know/find out and you will no longer be eligible for upgrading nor replacement in accordance to the JUMP! program. In fact, a couple of them went into further detail that I could be liable for paying the full remaining price plus a fine if I were to attempt to upgrade/replace a Knox tripped phone.
THAT SAID, the employee that I bought the phone nonchalantly remarked when I asked him about rooting the phone with respect to the JUMP! program that T-Mobile would honor the JUMP! program despite root. HOWEVER he said nothing about a Knox tripped phone. Perhaps he equivocated meant that a towelrooted phone may be accepted but a full-fledged Knox tripped phone may not.
TL;DR:
T-Mobile representative/"official" web-sources say Knox tripped phones will not be eligible for the JUMP! program.
ONE employee at a T-Mobile store seemed to be willing to accept a rooted phone with regards to the JUMP! program.
Click to expand...
Click to collapse
Yeah if you call them and ask they will tell you that ... Its completely the opposite of what happens when you bring a knox tripped phone in for an upgrade or whatever .. Think about it ... If you have jump then you have premium handset protection which means you can throw your phone at a wall and take it to tmobile and get a new one . They would way rather get a knox tripped phone that they can resell without having to pay for parts or anything like that ...I have been using tmobile for years and they never ever check for know . Knox voids the manufacturers warranty not the handset protection. The sales people really don't know jack about anything . There only fix for anything is to do a factory reset . At the end of the day Tmobile wants you to have a device so they can give you a bill monthly . Its bad business to take away equipment that makes you money . Im saying this from personal experience and basic common sense . Plus I have a friend that worked at tmobile for some time . When I bought my GS5 I rooted it while I was still in the store waiting for them to finish my transaction and even showed the sales guy how towelroot works . Jump is kinda a waste anyway cause you have to have half your device paid off to JUMP , when you can just sell your phone outright to pay the other half off .Especially if you buy flagship phones . I sold my GS4 for 320 which was more than what Jump would have covered
I like this!
fffft said:
Fair enough and I appreciate the elaboration. You described yourself as cautious which is fine. It's an individual choice whether to rely upon common practice or only trust what is official policy. You can decide what is best for yourself.
My perspective is that life is nothing if not learning to read between the lines. Have you ever read the back of a movie rental contract? Or car rental.. or rent almost anything contract? If you took the worst case, they have the right should you ever be late in returning the rented item to literally bust down your door, retrieve the rented item and not be held responsible for damage to your home. Not to mention collect hundreds of dollars in penalties for "being forced" to repatriate their overdue rental.
It would be naive to think that is common practice or likely to happen though. And that is the lesson of worst case scenarios. It's wise to know about them, but you also have to make a judgement as too how likely they are to occur. The alternative would be to refrain from doing many common place activities and live something like a hermit.
There is no reason that you or anyone else need agree though. That's just my take on it.
.
Click to expand...
Click to collapse
:good: That right there was a lesson in life!
spirodave said:
Jump is kinda a waste anyway cause you have to have half your device paid off to JUMP , when you can just sell your phone outright to pay the other half off .Especially if you buy flagship phones . I sold my GS4 for 320 which was more than what Jump would have covered
Click to expand...
Click to collapse
Not the old JUMP. That lets me upgrade twice per year without having to pay off 50%.
https://community.zteusa.com/community/blogging/blog/2016/08/10/did-somebody-say-bootloader
From Petershih:
We have heard you loud and clear. Throughout the last two months on Z-Community you have voiced the desire for an unlocked bootloader for the Axon 7, and today we are making this a reality.
In fact, an unlocked bootloader was something that has been in discussion internally at ZTE for quite awhile. But upon hearing more and more discussions on Z-Community about this topic, your mod team performed the necessary due diligence to present our case with internal stakeholders. After thoughtful debates and discussions, we are truly delighted to share the exciting news that fellow mobile developers have been waiting for: the U.S. versions of the Axon Pro and the Axon 7 will have their bootloader unlocked upon request here on Z-Community!
There are two important things to note: This procedure is reserved for those with a high level of technical expertise and have had experience flashing custom ROMs. Furthermore, unlocking the bootloader will void the device warranty that comes free with each Axon purchase.
To help streamline requests, we have created Developers Lounge sub-spaces within the Axon [Series] Forum. This is the exclusive space for mobile developers to request unlocking and share tips and tricks. Just to reiterate, unlocking the bootloader will void your device warranty.
To wrap up, we want to reinforce our mission behind Z-Community - share in each other’s passion for mobile and shape the roadmap for future products. While we may not comment on each request, suggestion or recommendation, we indeed listen to what our consumers want and make decisions based on that when possible. Lastly, if you’re a mobile developer and excited about this latest announcement, we want to hear from you in the comments section below - in other words, make some NOISE!
https://community.zteusa.com/community/forums/axon/developers-lounge-axon-7
AXON 7/Pro Bootloader Unlock Request
All fields are required. Please allow up to 72 business hours (Monday-Friday) in most instances. Longer wait times while uncommon, may occur without notice.
Once verified, a follow up email will provide instructions on unlocking the bootloader.
Terms and Conditions:
CAUTION!
This is a highly technical procedure and we strongly suggest that you do not unlock the bootloader unless you have a high level of mobile development experience and you understand the risks involved. Before you proceed, please note that unlocking the bootloader of any ZTE device will VOID ITS WARRANTY effective immediately. Please DO NOT attempt to unlock the bootloader unless you are confident that you fully understand the risks involved which may include physically damaging the device, rendering it inoperable, altering its behavior, or otherwise creating undesirable results. If you decide to move forward with unlocking the bootloader and click the Next button below, you do so with the understanding of its consequences, including the IMMEDIATE VOIDING of your device WARRANTY.
* Required
First and Last Name *
________________
Your answer
Email Address Used To Register For Z-Community *
________________
Your answer
Z-Community Username *
________________
Your answer
IMEI (Please Double Check) *
________________
Your answer
Axon Device You Wish To Unlock *
-Choose-
Do you agree to the terms and conditions above? *
-Yes
-No
NEXT
They require you to fill out the above form. So they def know your warranty is void.
Good news! Voiding warranty over a bootloader unlock does not make sense.
Great news ! Some points to clear out but overall happy to see things moving.
Loss of warranty is pretty standard, only a few company allow the bootloader to be unlocked while keeping the warranty (OP and Oppo, i don't know of any other).
US market only at the moment. Not to happy about that as i live in Europe, if nothing is made, it will kill the european market for ZTE. I personally will keep my preorder up but if there isn't any news about the european version, i certainly will not keep the device at the end of the month of free return...
Still overall a good news, to rejoice about !
djona12 said:
Great news ! Some points to clear out but overall happy to see things moving.
Loss of warranty is pretty standard, only a few company allow the bootloader to be unlocked while keeping the warranty (OP and Oppo, i don't know of any other).
US market only at the moment. Not to happy about that as i live in Europe, if nothing is made, it will kill the european market for ZTE. I personally will keep my preorder up but if there isn't any news about the european version, i certainly will not keep the device at the end of the month of free return...
Still overall a good news, to rejoice about !
Click to expand...
Click to collapse
Oneplus, oppo, i think huawei, google nexus, htc all allow BL unlock without voiding warranty. And many brands say they void the warranty but as long as you return it to stock prior to sending it in your usually okay unless its samsung. the way zte is doing it is its void as soon as you ask to do it which isnt really right if theres a hardware defect not due to unlocking like say your charging port dying.
I won't copy my entire response to Peter's blog post over here, but I'll copy this:
I can honestly say this negatively impacts the chances that I'll keep the phone past the 30 days B&H will give me to return it. I will wait for an XDA dev to work their magic and possibly provide TWRP and root without a BL unlock (as in the case of the Intel-based ASUS Zenfone 2), but I'm not holding my breath.
Click to expand...
Click to collapse
This is a half-ass solution. Voided warranties from bootloader unlocks are incredibly 2010. There's no reason why, if Google, OnePlus, HTC, Motorola, and Huawei all offer bootloader unlocks without voiding warranties, that ZTE can't. We still need to complain. It's a great start, but this isn't enough.
Berzerker7 said:
This is a half-ass solution. It's a great start, but this isn't enough.
Click to expand...
Click to collapse
Exactly!
WHERE IS OUR FREE PONY???
I am still thinking of canceling pre order. I feel like voiding the warranty is little demanding and could limit it's adoption in developer community. Honestly without strong XDA developer support I'll go to a op3, n6 or HTC. I want custom ROMs (sultan being my favorite). I want xposed and freedom of choice for the hardware. This is step in right direction but it still concerns me that it's a half hearted gesture.
ZTE could really use this as a opportunity to burst into the market much like OPO by embracing developers openly. It definitely has helped OPO.
Nameless One said:
Exactly!
WHERE IS OUR FREE PONY???
Click to expand...
Click to collapse
This is like getting a free pony, but them taking away the stable you originally bought for it, so it's just going to die.
rczrider said:
I won't copy my entire response to Peter's blog post over here, but I'll copy this:
Click to expand...
Click to collapse
edit
Berzerker7 said:
This is like getting a free pony, but them taking away the stable you originally bought for it, so it's just going to die.
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Click to collapse
Not to mention you have to ask for permission to use said pony via ZTE USA forum. Not sure how thatll work. I think want to keep a database of those who have roots there phones as you have fill out a form with name, IMEI and such. Seems excessive.
aknotts415 said:
Sup RCZrider its starkiller base from zte :highfive:
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Click to collapse
Haha. I like it when folks use the same handle on multiple forums. Makes it easier to keep up
Unlocking the bootloader versus taking a risk on their lack of quality control.... I guess that is all I need to say, I won't be purchasing an Axon 7!
Well I have the Axon 7 and I think it is a great phone has very good specs. and I haven't had any problems with it which I guess I have to consider myself lucky based on others having issues. But I have requested the bootloader unlock because I like to use custom roms on my phones. I am also concerned about the warranty being voided if you unlock the bootloader since there could be hardware issues occur having nothing to do with unlocking the bootloader. Which I expressed this on ZTEUSA forum hopefully they will change this to cover hardware issues, and if you read the comments from others there they also agree with what I have said so lets hope ZTE does to.
Problem solved!
This is great news. I was really torn between the OP3 and Axon 7. Now it's no contest. The next time I'm in the market for a phone, I'll see if ZTE's changed their policy. The hardware is still compelling.
Hola
A follow up question to those in the know, is it at all possible to get root on a official unlocked bootloader request, and then be able to somehow replicate the root process on locked devices? The idea or hope is that with an unlocked bootloader, there are some methods that our super devs can invoke to get root on even locked phones.
While I honestly knew that ZTE would provide unlocking bootloader (due to very vocal XDA / geeky folks) I also saw the voiding of the warranty part... it's only logical for a mid-sized OEM to take the sort of easy way out. ZTE is not developer friendly (from recent history).
While I may be ok with stock MiFlavor UI, root is more important for me as it can for the most part allow me to customize the areas that I want. Plus you'll never get very stable and fully functional AOSP based ROMs without full sources from the OEM... the audio, fingerprint, camera sub-systems are very likely closed sourced.
So, you have a broken speaker or bad battery by any chance, you are SOL'ed if you unlocked.... No thanks!
Wizpop said:
Not to mention you have to ask for permission to use said pony via ZTE USA forum. Not sure how thatll work. I think want to keep a database of those who have roots there phones as you have fill out a form with name, IMEI and such. Seems excessive.
Click to expand...
Click to collapse
I'll wait for someone to post their unlocking tools on the forums so I can unlock my phone without ZTE knowing.
devsk said:
So, you have a broken speaker or bad battery by any chance, you are SOL'ed if you unlocked.... No thanks!
Click to expand...
Click to collapse
Pretty much. And while there isn't really that much evidence to suggest the Axon 7 is plagued with manufacturing defects, there are enough issues reported on the ZTE forum that I wouldn't want to risk unlocking the bootloader within the return period (although I ordered from B&H and I doubt they would notice or care if it was unlocked).
My gray is still on preorder, scheduled to ship next Monday or Tuesday (for delivery on the 17th, I believe). I'll give it the full 30 days - so middle of September - for an enterprising dev to discover a way to flash recovery and gain root without unlocking the bootloader. If they can't, and even if there's nothing wrong with the phone itself (except the unimpressive camera), back to B&H it goes. I'm not especially impressed by the OP3, but the 2016 Nexus devices should be available for preorder in late September and shipping in October, so I may go that route as long as Google doesn't do something stupid with their pricing. And if not the Marlin, then the Zenfone 3 Deluxe bears some consideration if it's not stupidly priced.
Sorry, ZTE, you had your chance and blew it. I really wanted you to succeed, too
WTH you get a bootloader unlock like you wanted but now you're pissed on the voided warranty!?!?!
Its called protection form the morons that bork their phones out of the gate which happens on a regular basis. WHY SHOULD THEY PAY FOR SOME ONES STUPIDITY?
I also like how the people that root think they are special snow flakes and will make or break a company if their demands aren't met. This community ( custom users) is only a small part of the total number of devices sold and is only a blip on the financial map of a company...LOL