Hey my return window at bestbuy ends today and everytime i try to unroot with viper mod the prime restarts. Please help!
Just do a factory reset and your done.. that should get rid of superuser and all your personal data.
Best buy isn't gonna look for whether its rooted anyways, they have no clue. And even if they did... so?
None of my root applications work so I guess it's not rooted but superuser is still there. This is also after the factory reset.
Sent from my SGH-I897 using xda premium
It probably won't let you uninstall it then. But you may be able to go into app settings and disable it. Then it won't show in the app list anymore.
But really I just wouldn't worry about it. Chances are high that you'll get some 16 year old girl who doesn't even know the difference between android and ios anyways.
Rooting isn't as frowned upon as it once was.
Even if you factory reset you keep your root. Easiest way is to run the new OTA .13 manually. Download the file, un zip it, places in internal SD and your prime will tell you that you have an update. press yes and do the update OTA. This will work even if you have .13 already installed. i have done it myself and it does unroot your device.
Theres a thread here for the file, just search
O thanks. All I know is when I returned my first one the guy actually had one haha. But ya I guess they won't care
Sent from my SGH-I897 using xda premium
They wont go digging that deep. They will only look to make sure everything is there and try to turn it on.
just come back from a trip to HK.
recently having loads of problems with the browser, then i saw one of the threads here this morning about just doing a factory reset and it should fix it.
On a whim, i decided that's what I'll do. Completely forgetting that I had photos on my prime from my trip that I want/need.
Stupidly, I didn't make my prime auto sync to g+ drop box and such (no idea why because my Phone does)
Anyway, so i have about 150 photos I need.
My asus is not back to factory settings. I've done as little as possible to it..ie prevented it downloading anything new.
What is the best way to try and recover my files from before reformatting it.
I don't really want to root (there's no real point) but I will if I can unroot and go back to stock.
please guys...advice greatly needed
Not sure this will help but thought I would pass it along. It does require root and if you are on .21 you are out of luck. Just passing this a long.
https://play.google.com/store/apps/details?id=fahrbot.apps.undelete
fasthair
fasthair said:
Not sure this will help but thought I would pass it along. It does require root and if you are on .21 you are out of luck. Just passing this a long.
https://play.google.com/store/apps/details?id=fahrbot.apps.undelete
fasthair
Click to expand...
Click to collapse
I'm on .21
is this a new problem? Having just come back, I'm totally out of sync with news about the prime and haven't been here for quite some time.
Yes .21 broke all known root methods as of right now. The only option is to unlock and install a rom that is already rooted. I'm sure this would further make things worse in you case. Good luck.
fasthair
So there's no way to do it and I might as well just forget all those photos i took in Hong Kong and start reinstalling everything.....
That's so annoying...especially since only last night i was thinking to myself to back up all my photos online or at least upload to FB or G+
As soon as i clicked ''accept'' to factory reset, i realised...i physically felt sick. I knew switching it off would do far more harm than good so i just had to sit there and watch it.
Where these pictures on an external SD card? If so pop it in a PC and use some recovery software on the PC. Otherwise I think you are SOL sadly.
fasthair
4/18/2013
After months of waiting, my tablet is FINALLY UNLOCKED! If you are in the US, see this post. Thanks you Tien (Asus_USA)!
Update 9/2013:
AlphaDog_NL said:
It's back.
It works
Sooooooo people, contact ASUS Support about your device tracker not working! They will give you support on that, and because it has the same problem causing it, it will fix the unlock issue!
Click to expand...
Click to collapse
Hi all, I decided to finally take the dive a couple days ago to unlock my beloved prime and try out androwook and other custom roms that supposedly put stock to shame. However, I was unfortunately confronted by a crude and nasty message along the lines of:
Code:
An unknown error occurs, which may be a network connection issue.
Please wait and try again later
As usual, I unrooted, rebooted, and tried again. No luck.
I disabled and uninstalled ATP Tweak (sio scheduler/systune), replaced my modified dock keyboard files (browser mod, switched alt/search buttons), and tried again. No luck.
Factory reset from the settings menu. No luck.
Placed the .28 US update on my SD card, rebooted, and re-flashed the update. No luck.
Where does that leave me now? Locked and feeling imprisoned. I'm wondering if it is worth it to downgrade and try unlocking. So far, I have only seen one person have any success with this. Due to the potential brick risk, I want to stay away from this unless I know it will work. I also know that Asus asked for the MAC address of a prime owner with this issue, but that didn't go anywhere.
This seems like it may be an issue that is experienced by anyone that RMA'ed their tablet for whatever reason. I, personally, sent mine in for a green camera issue and mura, but do not think that they changed my motherboard.
I am also curious to see how many other people are having this issue. If it is sizable, I am willing to start a petition to Asus for them to support their unlock tool and fix this stupid error without an RMA. To that effect, please answer the poll above to let me gather some data on the unlock tool.
Thanks to everyone for your help and support that makes xda such an amazing community!
PS I don't want to see any "Asus sucks" posts. There are tons of other threads for that so please spare us
Additional info:
Have tried this on several different network connections.
Have not yet contacted Asus to see if they have my prime listed as "unlocked" already, but will do so sometime this week.
Logcat of running unlock tool results in this:
Code:
D/KeyBoxService(10158): === StatusCode: SC_UNAUTHORIZED!
D/KeyBoxService(10158): === OTA BEGIN
E/KeyBoxService(10158): === Connection to http://wvdrm.asus.com refused
D/KeyBoxService(10158): === Retry after 600 seconds.
D/KeyBoxService(10158): === OTA END
July 13th Update:
I have contacted Asus with this information. I learned something interesting. Asus has my tablet (s/n) listed as LOCKED. They also did not replace my mainboard when I RMA'ed the tablet. I also have not had the unknown serial number issue. Considering those were the 3 criteria a few of us had considered to be the reasons for not being able to unlock, I am now baffled.
I am going to continue communicating with Asus and hopefully push the matter a little bit more so that something happens. As I was told, "HQ is probably aware and working towards a fix". Let's hope that happens sooner rather than later.
September 5th update:
Seems that Asus HQ figured out a fix, but it requires an RMA. We'll find out soon if it actually works...
September 29th update:
Some of the members in this thread have sent their primes in for an RMA to fix the issue. The first prime back STILL has the problem. Asus HQ is looking into the matter...again...
Asus wants me to resend my tablet back to RMA to see if they can fix the problem. I'll see what they have to say, don't really want to RMA back. It's a software issue it seems to me, changing any hardware will just make it worse.
edit: Email was no help. Dumb. Stuck again! Yay
dude2k5 said:
Asus wants me to resend my tablet back to RMA to see if they can fix the problem. I'll see what they have to say, don't really want to RMA back. It's a software issue it seems to me, changing any hardware will just make it worse.
Click to expand...
Click to collapse
Agreed, this seems like a server/application issue that they can fix on their end hopefully!
I have this Problem ,too
Nothing help !
This is so frustrating ...
Asus Transformer Prime 32GB
0.28 Software and Root
nhshah7 said:
Agreed, this seems like a server/application issue that they can fix on their end hopefully!
Click to expand...
Click to collapse
I found a tool for downgrading that worked pretty well, and when combined with Sparkys tool that will root you so easily on .28, the process of downgrading might be worth a try once you've done everything else.
I'm anxious to hear if anyone who's never rooted and has a serial number has ever had this problem.
I thought my tablet hadn't been unlocked correctly because of some issues and some of the people helping me troubleshoot and figure out the prime when I first got it told me to try running the unlock tool again and said i should get a response, but I always got the same network error. However I bought my prime second hand and it had been rooted before. Finally ended up doing some manual tests with ADB to determine if my problem was unlock related and it wasn't.
I had just gotten the prime, and people said even being unlocked I still shouldn't have gotten that network error. I just gave up after that, and have always wondered if it was related to it being previously rooted.
I can't unlock my tablet. I just don't get any error message at all. But I am 100% sure it's not unlocked.
No Problems here
I have a rooted 0.28, I did not root until after I got the 0.28 update.
I just ran the unlock tool downloaded from this thread:
http://forum.xda-developers.com/showthread.php?t=1510737
I had to use the dropbox downlown because the one from ASUS would not work.
Unlocked, no issues. No factor reset necessary, no removing root. Now i'm completely unlocked and ruined my warranty just for you guys.
Now i'm going to go install a custom rom.
Later.
Unlocking by a dummy
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
whycali said:
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
Click to expand...
Click to collapse
I thanked your post just because it made me laugh. :good:
ShyTownFantasy said:
I can't unlock my tablet. I just don't get any error message at all. But I am 100% sure it's not unlocked.
Click to expand...
Click to collapse
have you tried getting a logcat of your prime while you're running the unlock tool? it's REALLY easy if you have adb setup. if not, you can do it from a terminal emulator app. PM me if you need more help.
Parastie said:
I have a rooted 0.28, I did not root until after I got the 0.28 update.
I just ran the unlock tool downloaded from this thread:
http://forum.xda-developers.com/showthread.php?t=1510737
I had to use the dropbox downlown because the one from ASUS would not work.
Unlocked, no issues. No factor reset necessary, no removing root. Now i'm completely unlocked and ruined my warranty just for you guys.
Now i'm going to go install a custom rom.
Later.
Click to expand...
Click to collapse
I envy you! lol thanks and enjoy! did you ever send in your prime for RMA? I'm thinking that doing so screws us all over lol
whycali said:
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
Click to expand...
Click to collapse
hahahahahaha i wish my problem were that simple
nhshah7 said:
I envy you! lol thanks and enjoy! did you ever send in your prime for RMA? I'm thinking that doing so screws us all over lol
Click to expand...
Click to collapse
No, never had to RMA. My device is from the US and I'm in Poland so I'm not sure if an RMA would work anyway. I've had it for a month and besides the left screen tearing issue, it works great!
I'm going to install Wooki first and see how that goes. TWRP is already installed and backup has been created. I'll report back if this fixes things. I'm going to try without doing a full wipe (cache and dalvik only). I don't really want to re-install everything.
Parastie said:
No, never had to RMA. My device is from the US and I'm in Poland so I'm not sure if an RMA would work anyway. I've had it for a month and besides the left screen tearing issue, it works great!
I'm going to install Wooki first and see how that goes. TWRP is already installed and backup has been created. I'll report back if this fixes things. I'm going to try without doing a full wipe (cache and dalvik only). I don't really want to re-install everything.
Click to expand...
Click to collapse
From past experience, you should always do a full wipe especially if you want your prime to be performing well. Do a titanium backup of all your apps (the pro version is WELL worth the money) and you'll be up and running with an hour exactly how you were before. Good luck!
nhshah7 said:
From past experience, you should always do a full wipe especially if you want your prime to be performing well. Do a titanium backup of all your apps (the pro version is WELL worth the money) and you'll be up and running with an hour exactly how you were before. Good luck!
Click to expand...
Click to collapse
Yes, my experience with the HTC Desire tells me a full wipe is probably necessary, however I don't like titanium backup. It takes too long and it's easier just letting everything trickle in over the market. I've also found that, unless you're moving from 2.3 to 4.0.x clearing dalvik and cache usually works just as well. It's not like any rom formats the internal memory to use a different setup with better performance...though maybe that's not a bad idea.
BTW, when I said the one from ASUS wouldn't work, I meant it would not download. It just looping on my tablet to which browser it should use, and I eventually gave up and tried the other link.
Got my prime back from asus RMA no more chance to unlock. My prime was unlocked before send to RMA.
They changed the board or chip, when I did the RMA the .28 update JUST came out so I tried applying it before I sent it off. Worked, so it was updated. Then they sent it back after RMA and it was a March update, way back. Don't think they downgraded, but they did change something. Then no unlock at all (though I never tried beforehand, I imagine it would have worked)
Hi,
I don't have the same error message than you, it only say:
Failed to unlock the device, please try again later​
I tried again later 3 times already. I have .28 and rooted, I just wonder if it fail because I am rooted or not.
Correct me if am wrong but ur device is locked and u trying to do a OTA Update right??
Sent from my Transformer Prime TF201 using xda app-developers app
allthatinny said:
Correct me if am wrong but ur device is locked and u trying to do a OTA Update right??
Sent from my Transformer Prime TF201 using xda app-developers app
Click to expand...
Click to collapse
sorry, who are you asking?
bASKOU said:
Hi,
I don't have the same error message than you, it only say:
Failed to unlock the device, please try again later​
I tried again later 3 times already. I have .28 and rooted, I just wonder if it fail because I am rooted or not.
Click to expand...
Click to collapse
I had .28 rooted and was able to do the unlock no problem. I had to download the app from a dropbox account as I was unable to download from ASUS's website.
The issue seems to be related to RMAs. I bought mine 2nd hand from a guy who got it from his boss, so theres no way of knowing if it was ever returned. It doesnt seem to matter on which firmware you are or if you are rooted or not.... All we (probably) have in common is the RMA factor. At least thats progress!
eh there,
So I never really did this before and I searched for info, but came up empty.
I picked up an evo lte off of ebay that is s-off/rooted (and now running meanbean 2.9), it still has the previous users name/number in it
sprint wants me to enter: ##72786## then msl
and reset it, they said it will update with new prl/etc. Well i really don't want to do an OTA and loose my settings.
so is there another way i can do this, will i be fine to do this, or has anyone have experience in doing this before?
thanks.
DHDigital said:
eh there,
So I never really did this before and I searched for info, but came up empty.
I picked up an evo lte off of ebay that is s-off/rooted (and now running meanbean 2.9), it still has the previous users name/number in it
sprint wants me to enter: ##72786## then msl
and reset it, they said it will update with new prl/etc. Well i really don't want to do an OTA and loose my settings.
so is there another way i can do this, will i be fine to do this, or has anyone have experience in doing this before?
thanks.
Click to expand...
Click to collapse
If you're rooted, then make a backup and restore when done. Those settings are kept.
I made the backup already. I just didn't want to start this process and find out it would relock/s-on the phone some how. I'm just really inexperienced in this area. thanks
DHDigital said:
eh there,
So I never really did this before and I searched for info, but came up empty.
I picked up an evo lte off of ebay that is s-off/rooted (and now running meanbean 2.9), it still has the previous users name/number in it
sprint wants me to enter: ##72786## then msl
and reset it, they said it will update with new prl/etc. Well i really don't want to do an OTA and loose my settings.
so is there another way i can do this, will i be fine to do this, or has anyone have experience in doing this before?
thanks.
Click to expand...
Click to collapse
It shouldn't do an OTA, they should have only gave you the steps to change whoever's phone number to your own. I don't have all the steps of what u do around but I know you would need to go into something from the dialer and back out their number and enter yours. Then yeah, update prl and profile with what they already told u. I've done this twice when I gave my cuz my past 2 s-off eVos. I think they only gave you part of what needs to be done, the last half. unless your phone already is working under your own number. If that's it then just reset how they said. It won't OTA a rom and you never have to hit install even if an OTA actually downloaded. Never sit there and be one of these people that reads on xda but still takes an OTA.
Swyped from my eVo
i did the update before your reply. but following the steps it just resets identity of the phone, so yours will be loaded ota. There was no updating of the firmware/radios/etc as I was told on the phone. I should've known not to panic, but I like to try to do my research before I try something new. I already called sprint and gave them the new info. (She was nice, but asked me to pull the phone backing off and remove the battery. So I shouldn't have worried about it.)
long story short. phone works and now i'm sifting through a week of messages.
All they want u to do is update the profile and prl. It will do nothing to your rooted status or hurt anything. I would strongly recomend u go into Google wallet and make sure they don't have it set up. If so do a reset on the app. Then u can do a factory reset on the phone to wipe out all the other persons personal info and u can sign into your Google account. As long as u don't do a HTC software update u are not screwing up your root or Rom settings.
Sent from my EVO using xda app-developers app
DHDigital said:
i did the update before your reply. but following the steps it just resets identity of the phone, so yours will be loaded ota. There was no updating of the firmware/radios/etc as I was told on the phone. I should've known not to panic, but I like to try to do my research before I try something new. I already called sprint and gave them the new info. (She was nice, but asked me to pull the phone backing off and remove the battery. So I shouldn't have worried about it.)
long story short. phone works and now i'm sifting through a week of messages.
Click to expand...
Click to collapse
Remove the battery
Lol
The advice is free....the bandwidth, not so much