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Newbie here having trouble with Remote Tracker 0.4.2-0 on my TMOUS HD2 and haven't found an answer yet. When I send email commands to RT, such as rt2#egp, my phone just sits there in standby and when I unlock it Outlook is open with the email message ready to send. Anyone have an idea why and what I need to do? When I go to Outlook Contacts>Menu>Options I get an error report, "A problem has occurred with poutlook.exe," then comes up with List view settings, that's it, I don't know if there is supposed to be more and not sure if this has anything to do with the message not being sent. Everything is stock except for a few added apps and I just did a hard reset before reinstalling my apps after some experimentation. I don't use Outlook or even set up an email account on phone and haven't made any tweaks I can think of that would effect Outlook.
I also noticed that the CELLID shows me to be in New Jersey when I'm actually in Texas, this doesn't seem to be of much use at all but I haven't tried changing CELLID settings from default.
Any insight would be greatly appreciated.
Pop45398 said:
I don't use Outlook or even set up an email account on phone and haven't made any tweaks I can think of that would effect Outlook.
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ummm,,, if you have no email set up, how do you expect it to send you an email?
samsamuel said:
ummm,,, if you have no email set up, how do you expect it to send you an email?
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I thought commands where you supply an email address (like, rt2#egp#[email protected]#password) would, if so configured, silently without intervention send to the supplied email addy without even having email setup in RT; however, I do have the email account in RT configured; I do not have Outlook, AOL, Yahoo, etc accounts set up in the HD2s mail app (I use Opera to go to my Hotmail account).
In RT's email setup I have only one option under Account, Activesync, is this correct?
Pop45398 said:
I thought commands where you supply an email address (like, rt2#egp#[email protected]#password) would, if so configured, silently without intervention send to the supplied email addy without even having email setup in RT; however, I do have the email account in RT configured; I do not have Outlook, AOL, Yahoo, etc accounts set up in the HD2s mail app (I use Opera to go to my Hotmail account).
In RT's email setup I have only one option under Account, Activesync, is this correct?
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no, you need an actual account set up that the phone can use to connect to an outgoing email server with. Just feeding it the email address you want to use is no good, as it has no m,eans to send to that address. Its a bit like giving a man with no telephone your phone number ad asking him to call you.
Choosing the activesync account wouldnt help either, as it would only send when the phone was copnnected and synced to outlook on a pc. (activesync isnt a real account, just an extension of teh outlook account on eth pc)
I currently have a stock Telstra ROM and will remain as a stock ROM until Telstra release the firmware so I have a warranty copy
I am having issues with the Exchange contacts and Sync - it is set to sync contacts, email, calendar, etc., and when you initially set up the account, all the contacts sync, but if I delete a contact on my phone, it remains in Outlook and if I create a new one in Outlook, it doesn't appear on my phone. The Calendar and email seem to work just fine.
This is becoming a major problem, as I have to create the contact twice, and if I forget the create it on my phone, I have no information for the client I want to call.
Can anyone offer a solution to this - is there a setting I have missed. Is it a bug?
thanks
DT
Outllok only syncs contacts with basic information like names and phone numbers. Any extra like pictures and notes will not resync beccuase it does not recognize these fields.
Cosmic Blue said:
Outllok only syncs contacts with basic information like names and phone numbers. Any extra like pictures and notes will not resync beccuase it does not recognize these fields.
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I do have some contacts with contact images - which do sync the first time you set up the account. However, I created a test contact on the phone - nothing extra and it doesn't sync and I also then created a contact in Outlook with no extras, and it doesn't sync either. This must be a bug, but it is one I have to find a solution for fast, as it effects my business.
thanks
DT
I take it that Contacts were included in the setup of adding the Exchange email account.
Can you view the email account via a web browser? If you can, then you can find out if the problem is with the phone or the Outlook on the computer.
fred_up said:
I take it that Contacts were included in the setup of adding the Exchange email account.
Can you view the email account via a web browser? If you can, then you can find out if the problem is with the phone or the Outlook on the computer.
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Yes it was.
There is no problem with the web outlook, outlook our the exchange server, it is the phone.
DT
I know that it is tedious, but what happens when you remove the account from your phone. Switch it off and on, then add the account again?
fred_up said:
I know that it is tedious, but what happens when you remove the account from your phone. Switch it off and on, then add the account again?
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Thanks for your reply.
It does the initial sync of all contacts, but then no more sync of changes.
DT
Go into Contacts, select Option button, Mor-> Settings -> Save new contacts to. You get the option to save to the Phone, Google (your gmail account) and Microsoft Exchange (your work exchange email account). Select the Exchange option.
When you go into Contacts, select Option buttonthen select Sync contacts. Alternatively you could just go to the email app and do a refresh, then the (Exchange email) contacts should sync.
fred_up said:
Go into Contacts, select Option button, Mor-> Settings -> Save new contacts to. You get the option to save to the Phone, Google (your gmail account) and Microsoft Exchange (your work exchange email account). Select the Exchange option.
When you go into Contacts, select Option buttonthen select Sync contacts. Alternatively you could just go to the email app and do a refresh, then the (Exchange email) contacts should sync.
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Already have tried that - it is set to save to Exchange and doing the sync there or in "account and sync" doesn't change anything. I even contacted Samsung and all they suggested was buying Touchdown from the app store - great product Samsung has if they can't even support their own software.
DT
Same issue here. Works fine for a few days then bam! stops syncing. the only way to get it updated is to blow out the contacts on the phone and re-do the initial sync. Which sucks if you have added contacts on the phone.
Evidently this is not an isolated issue. Based on reports from others in other forums, many of which are from IT professionals, this is a recurring issue with no discernible rhyme or reason.
I have a hotmail account. I put on my phone as an exchange account.
I added a contact via the browswer on my PC. Synced my phone and the contact appeared. Deleted it on the phone, synced the account. Checked on the PC and the contact had gone.
I repeated this with a few contacts. some started on the phone and some on the PC. I also took some contacts and modified their details. and synced. There were later modified again with different details on the PC. Every test showed that there was not a problem.
I am using the stock KF3 ROM and the test was run in the standard e-mail app. I have Enhanced Email (just so that I can sync more than 1 month).
d_train said:
Already have tried that - it is set to save to Exchange and doing the sync there or in "account and sync" doesn't change anything. I even contacted Samsung and all they suggested was buying Touchdown from the app store - great product Samsung has if they can't even support their own software.
DT
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i Got the same problem...any solution ?
My best regards
galinha said:
i Got the same problem...any solution ?
My best regards
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Nope - Samsung said that there is limited support for Activesync and to use touchdown (at $20 from the market). I am using the trial of it at the moment, and even though it does sync the contacts within the touchdown app, it doesn't sync between the app and the stock contacts, which your phone uses for dialing, text, etc.
It is a major bug, and one they don't seem to want anything to do with.
DT
I once again contacted Samsung Support indicating that the contacts sync is a bug and what solutions are likely on the horizon. This is the response...
Thank you for contacting Samsung Customer Care.
Android is an open source operating system owned by Google. If this is
not functioning, it is configuration of the exchange itself that will be
creating issues.
Please find a link below to the Touchdown features.
http://www.nitrodesk.com/dk_touchdownFeatures.aspx
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They can't even admit they have a problem - it is all Googles fault!!
DT
Hello,
I only have one email account set up to sync email. It is my MS Exchange account. I have it set for push.
Yet for some reason the icon on my home screen is almost always showing an incorrect number of new messages. If I open up outlook - then it seems to sync - not always synced even during key work hours - 8-8 (when I have it set for push).
I'm not sure if this is a glitch with the 3D or android something I'm doing wrong or if there is a work around. I know 3 other people with the 3D and they all have the same issue.
I'm new to android so I'll give you what info I think might be important.
I have both background and autosync checked.
I have mail, contacts, calendar, update when opened checked. I have update schedule set for push between 8-8 every day.
I tried making both peak and off hours push - unfortunately that doesn't help either.
Weird, I've been using my gmail account on exchange (I like the HTC Mail application better than the gmail one) and have yet to have any issues. Hope you get it resolved since my gmail is working fine though I'm thinking it might be something on the ms exchange server's end.
lchupacabras said:
Weird, I've been using my gmail account on exchange (
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You use your gmail account on exchange? You forward your gmail email to microsoft exchange? Then have your business exchange server forwad to the 3D instead of just going direct from gmail to your 3D mail app?
I have multiple email accounts, most are gmail. I chose to access them through exchange because that allows me to use HTC mail, which has a unified mail box.
Regarding your initial problem, how many aspects of your email account are you syncing. For example, is it Inbox only or do you also sync outbox, sent, trash, deleted, etc. If you do the latter, I have noticed that the new mail count is off, because the app, after initial set up at least, will count mail synced in other folders that have at, some point be marked unread.
Going through the various folders and marking everything as read fixed the problem for me.
Hope this helps.
Sent from my PG86100 using xda premium
I am confused by those saying you are using exchange - I'm talking about using an MS Exchange SERVER. Are you sending your gmail to a microsoft exchange SERVER? I'm not talking about a gmail server or hotmail server but an actual server set up for a company that runs Microsoft Exchange. A server that when you access it from the web it says Microsoft Outlook Web Access or Microsoft Web App- Connected to Microsoft Exchange
I have only one email account I'm syncing which is on an MS exchange server. The only folders I sync are inbox and sent items. The only unread mail items I'll ever have on the server are items in my inbox. I'd like to have the icont on the home screen for mail messages show me the number of unread messages I have which are on an MS exchange email server (not forwarded from gmail or hotmail). I know other people using exchange servers that also have the incorrect number of items showing on their EVO 3D. My guess is people using gmail (direct from gmail servers) won't have this issue so I'm asking people who use MS Exchange servers. WM devices, WP7 devices and iphones from the same exchange servers show the correct number of messages.
i think it has something to do with the number of days you sync.
in outlook, mark all of your email as read (if you can do this).
hit refresh on your phone. it should say 0 unread for both.
from here you can figure out what is going on.
Thanks, I should be clear. It can be temporarily correct. FOr example if I open email on the phone and it syncs, and I open emails etc and go back to the home page and it shows no new messages which is correct.
But if I get a new email, then I open it on my computer and delete it. Hours later it will still show 1 new message on my home screen on the phone. I'd expect that sort of half assed issue if I was using pop but this appears to be something not implemented with sense or android.
That is normal for Android. Your phone notification will still show that you haven't read the e-mail from Exchange until you open e-mail on the phone and it refreshes. Annoying, I know, but it's like the notification function just isn't integrated as well as it should be.
boe said:
I'm not sure if this is a glitch with the 3D or android something I'm doing wrong or if there is a work around. I know 3 other people with the 3D and they all have the same issue.
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Ok, first off, I don't have a 3D. I've got a Sensation on Tmo but I think they're pretty much the same phone.
I also had a few glitches when I tried out the Android Exchange client. But mainly I didn't like the draconian way it implemented my company's security policies and I said "screw it". I found a different client called Touchdown and gave it a whirl. I liked it so eventually I bought it. I'm not used to paying quite that much for an app when most of the others I use are cheap or free. But I use it a *lot* and it works very well. It's *much* better than the Android client imho.
Jye75 said:
That is normal for Android. Your phone notification will still show that you haven't read the e-mail from Exchange until you open e-mail on the phone and it refreshes. Annoying, I know, but it's like the notification function just isn't integrated as well as it should be.
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Thanks for letting me know this is normal for Android. I hope they fix it as it is one of my ONLY major issue with Android. This is my first Android phone and I like Android a lot. The phone as a phone sucks but that isn't Android's fault.
Greets all,
Was wondering if anyone might have this issue. I setup my phone to grab my emails, I set it up as an IMAP so that this way I could get the emails but keep it on the server, so this way I can download it on my computer into outlook later on. Up until the One max, I never had an issue and always set it up the same way, I recently just noticed that after I read a email and if I delete it from the phone it seems to delete it off the server as well. I tested this out by sending myself an email and then deleting it, then going into outlook to receive the email but it wasnt there. If I got into the server its in the deleted folder and not in the inbox as it should be.
Anyone else notice this?
Well I just tried something else, I just set it up as a POP account, and it works as IMAP, Hmmm I wonder if they messed up and named them wrong, where Imap is suppose to be pop and pop is suppose to be IMAP.
Still curious to see others responses.
When i click Add account, it shows Other(POP/IMAP)
Screen shot attached for your reference, what do you get?
Same thing except I dont have Gmail or Yahoo in the list, just the other three, but thats not where the problem is, its after you pick Other/pop3. Long story short: I have my own email, I set it up through aol a long time ago when they were giving away domain names for free, then they dropped it and I had to get it registered through another place to keep it, but I still can use aol's mail settings in outlook to get me mail. The problem is I can see the email on aol's site, and download it to my outlook, but the first way I set it up on the phone I would see it on the phone and then delete it, when I go into outlook it would say no mail, but if I went to aol's site and looked in the trash it was in there where its not suppose to be, its suppose to be in the inbox to be downloaded to my outlook. But when I changed the setting to pop setting, it is working as Imap should.
AngelDeath said:
Same thing except I dont have Gmail or Yahoo in the list, just the other three, but thats not where the problem is, its after you pick Other/pop3. Long story short: I have my own email, I set it up through aol a long time ago when they were giving away domain names for free, then they dropped it and I had to get it registered through another place to keep it, but I still can use aol's mail settings in outlook to get me mail. The problem is I can see the email on aol's site, and download it to my outlook, but the first way I set it up on the phone I would see it on the phone and then delete it, when I go into outlook it would say no mail, but if I went to aol's site and looked in the trash it was in there where its not suppose to be, its suppose to be in the inbox to be downloaded to my outlook. But when I changed the setting to pop setting, it is working as Imap should.
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Ah okay, i got your problem... i don't know why imagined that you PC was missing IMAP, but was that not the IMAP was supposed to work..., 2 way communication = IMAP
POP vs IMAP
If you're trying to decide between using POP and IMAP, we encourage you to use IMAP.
Unlike POP, IMAP offers two-way communication between your web Gmail and your email client. This means when you log in to Gmail using a web browser, actions you perform on email clients and mobile devices (ex: putting mail in a 'work' folder) will instantly and automatically appear in Gmail (ex: it will already have a 'work' label on that email the next time you sign in).
IMAP also provides a better method to access your mail from multiple devices. If you check your email at work, on your mobile phone, and again at home, IMAP ensures that new mail is accessible from any device at any given time.
Finally, IMAP offers a more stable experience overall. Whereas POP is prone to losing messages or downloading the same messages multiple times, IMAP avoids this through two-way syncing capabilities between your mail clients and your web Gmail.
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pradeepvizz said:
Ah okay, i got your problem... i don't know why imagined that you PC was missing IMAP, but was that not the IMAP was supposed to work..., 2 way communication = IMAP
POP vs IMAP
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Okay you missed the whole point here. When I chose IMAP with my email on my phone, and then delete it from the inbox (select and hit trash can) its suppose to delete from the phone inbox, but should show up as new in my outlook 2010 on my pc as new. It doesnt show up at all. If I go to a web browser and login into my email, its in my trash folder and not in my inbox as it should be.
Now if I change the setting on the phone FROM IMAP to POP, THEN is works correctly as IMAP.
they way i have always thought of imap to work is , as the other poster mentioned: 2 way communication.
if i delete mail on the phone (imap), then on my web based email, that same email will be deleted there.
if i move an email from , say, inbox to some other folder on my phone, then on the server it too will get moved there.
this is how imap is supposed to work? at least that is how it has worked for me over the years...
i have 4 email accounts on my own email server. i use gmail to fetch that mail and i also use my web based interface to access it. the mail is synced everywhere its supposed to be.
i have the all set to imap, not pop.
marctronixx said:
they way i have always thought of imap to work is , as the other poster mentioned: 2 way communication.
if i delete mail on the phone (imap), then on my web based email, that same email will be deleted there.
if i move an email from , say, inbox to some other folder on my phone, then on the server it too will get moved there.
this is how imap is supposed to work? at least that is how it has worked for me over the years...
i have 4 email accounts on my own email server. i use gmail to fetch that mail and i also use my web based interface to access it. the mail is synced everywhere its supposed to be.
i have the all set to imap, not pop.
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me too... yes that's how IMAP works, i am guessing OP has some little confusion on it..
I do understand this, but coming from a samsung galaxy note, this wasnt the case. On computers it did work this way, but every phone I've had and including the Note did not work this way, this is the first time its functioning this way, which I thought was odd.
Hallo,
My Exchange account is synced on my Android Phone (Motorola Moto G). I see my contacts if I search for someone (Phone number and Contact name).
But, when an Exchange contact is calling me, I only see the phone number and not the corresponding name on my phone. Is this a setting or is this normal behavior?
Thanks!