Damnit Sprint - Sprint HTC EVO 4G LTE

I thought there was a 30 day phone swap policy, if something went wrong (like my kickstand) then they would fix or return it for a new one. But Apparantly it's 14 days or something, just like the phone exchange. I went in and they said you can send it to HTC to fix it. Sigh. Less than a month old and my kickstand doesn't fully work. Yay!
Sorry to rant. Just disappointed.

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http://community.sprint.com/baw/community/buzzaboutwireless
Sent from my EVO using xda premium

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Do you have TEP? If you don't then add it.

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Best buy is 30 days and 14 days for service cancellation
Sent from my MB855 using xda premium

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shook187 said:
Do you have TEP? If you don't then add it.
Click to expand...
Click to collapse
When I canceled my TEP, I was told I could never add it to the 2 EVO 4G LTEs on my account again.
Not that it matters, the new $11/month charge for TEP is ridiculous.
EVO 4G LTE

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shook187 said:
Do you have TEP? If you don't then add it.
Click to expand...
Click to collapse
Is it worth it? $11 a month x 24 months = $264 plus cost of "repairing" the phone itself right? Couldn't buying a new phone off contract on craigslist or something in a few months be cheaper if it fully broke? How much would a stupid kickstand repair cost anyway?
I hear good and bad things from insurance. I don't break my phones often, this is just a "hardware" defect, sigh.

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dude2k5 said:
Is it worth it? $11 a month x 24 months = $264
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Click to collapse
I don't think its worth it which is why I don't have it. But I think anyone who has it don't keep it for the full 2 years anyways.

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dude2k5 said:
Is it worth it? $11 a month x 24 months = $264 plus cost of "repairing" the phone itself right? Couldn't buying a new phone off contract on craigslist or something in a few months be cheaper if it fully broke? How much would a stupid kickstand repair cost anyway?
I hear good and bad things from insurance. I don't break my phones often, this is just a "hardware" defect, sigh.
Click to expand...
Click to collapse
I believe its a personal choice. In my case , the way I destroy/lose phones it is completely worth it. Twice I had to have a new 3d overnighted to me ( long stories) the 120 dollar fee to have New one on my doorstep the next morning seems very reasonable -since I have all my New data backed up to dropbox while charging its reslly NBD. DON'T get me started on my og EVO that was 5 replacements lol. Anyway totally worth it here.
Sent from my EVO using xda premium

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I average 1 tep claim/replacement per year and one time I even hit my 3-in-1-year limit so it was worth it for me. I'll pay $11 but if my deductible becomes $150 I 'll drop tep.
Sent from my SPH-D710 using xda premium

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I have the insurance on my phone. You never know. If I ever brick the phone flashing something...I can always smash it on the floor and get a new one for $100
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Tep deductible is $150 now for phones $549.99+
Sent from my EVO using xda premium

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dude2k5 said:
I thought there was a 30 day phone swap policy, if something went wrong (like my kickstand) then they would fix or return it for a new one. But Apparantly it's 14 days or something, just like the phone exchange. I went in and they said you can send it to HTC to fix it. Sigh. Less than a month old and my kickstand doesn't fully work. Yay!
Sorry to rant. Just disappointed.
Click to expand...
Click to collapse
Radio Shack is 30 days and the warranty is 6.99 but funny thing is its handled by the same company that does sprints insurance. Also the deductible is only 50-100 depending.
Shifted from Outer Space

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lemme guess OP.. The kickstand got a lot weaker than it first was? Same problem here. You can disassemble the top half of the back and you will see a nut right above the kickstand. Use a fine tip object to rotate it downward to tighten it and put a dab of glue (optional) so it doesn't loosen again. voila!

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The return/exchange window for any device from sprint is 14 days. TEP is beneficial mainly if you lose your device or it gets stolen, because otherwise you would have to fork up $500+. If you don't have tep and something is wrong with your phone, sprint will still fix the issue, but it will cost you $35. I work for a sprint service and repair store. Hope this helped.
XDA Premium

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You don't need TEP, I had that crap removed when price/deductible went up and had the ESRP $4 bucks a month added instead.
That is the warranty repair/replacement and has no deductible.
Basically is the other half of TEP besides the Insurance part.
Covers everything but lost, stolen, water damage and physical damage. Warranty is extended indefinitely with plan, normal wear and tear and electrical failure are all covered also.
Have that added instead of TEP and they should fix for free for ya.
Rep on phone told me that I could go back to TEP so long as I never removed this option otherwise TEP can only be added at device activation.

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ImaWinRAR said:
lemme guess OP.. The kickstand got a lot weaker than it first was? Same problem here. You can disassemble the top half of the back and you will see a nut right above the kickstand. Use a fine tip object to rotate it downward to tighten it and put a dab of glue (optional) so it doesn't loosen again. voila!
Click to expand...
Click to collapse
this guy. worked. Hell yea.

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Yeah man it's really worth the 11 bucks per month
Sent from my EVO using xda app-developers app

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Sam's Club is 30 day swap policy and I prefer to go with Square Trade for protection. For my $100 for two years, my deductable is only $50 for a replacement.
Sent via the EVO 4G LTE on the Now Network

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I think best buy is pretty good on there by back program it's 30 dollars for the whole year and it's warranty is 10$ each month will replace water damaged scratches and other thing accept lost phones
Sent from my EVO using xda app-developers app