Warranty Exchange of Dead Phone if Screen Cracked? - HTC Rezound

So, I have a dead phone wth a cracked screen. Was running what is in my sig. No CWM.
NO INSURANCE.
It happened on my way to work, I suspect the battery was drained. I thought it was charging in the car but the charger was loose from the car adapter and I can't see it easily because of the way my car is made. So it rebooted itself - which it always did periodically - when I parked so I put it in my purse as I walked to my office. When I pulled it out it was stuck on the boot animation screen. So I pulled the battery and rebooted. It got to the HTC white screen and I think that's as far as it got then it died.
Have tried all the various battery pull / plug in / adb / power+vol down orders and nothing gets it going. There is absolutely no orange light showing up at all when it gets plugged in. I left it plugged into the wall overnight and still nothing.
Took battery to Verizon, they got it charging in another phone and said it read around 40-50% charged. (I had left the phone plugged in several hours at work to see if eventually something would happen.) So I don't think it's the battery since I'm pretty certain it was dead and now has a charge. Don't know if it was able to charge through my phone or not, but I doubt it was charged that high when all this happened and I'm sure it didn't get charged that much in the Verizon employee's phone.
Ordered a battery + charger from Amazon. Got the battery and tried that but no go. I don't know if the battery has any charge or not. When I get the charger I'm going to attempt to charge both batteries to 100% and hopefully one of them works. I've read several posts here about how it seems to be a matter of voodoo. Several people with the same symptoms just popped in a different battery and then it was fine.
So...
OPTION 1 - This all happened Monday, Aug. 6. Does anyone think there is any chance that if I show that I had the cracked screen before that and my phone was working fine that I can get a warranty replacement? I would think that they will blame it on my dropping it and will not give it to me but I'm wondering if anyone has been in this situation before. As of now I have not let Verizon know that my screen is cracked.
OPTION 2 - My other alternative was to fix the screen then try for the replacement and blame the ICS update. However, in the repair thread there is mention of little tabs that are not on the replacement and that the capacitive button lights are messed up because of that. So I don't think that will fly.
OPTION 3 - Buy a phone from someone. I found a listing claiming they can get Rezounds for $100 even if you're not eligible for an upgrade yet, that they can "get one". Is this most likely a scam? If not, I'll just go this route since I can also add insurance this time.
Also, if I did somehow manage to get a warranty replacement, does anyone know if I can then get insurance on that phone?
TIA for any advice.
:crying:
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verizon is pretty strict on insurance. If you don't add it when you first get a new phone, they usually won't let you add it. You can always try online and see what happens.
I doubt they will warranty your phone with a cracked screen. They will send you a phone, but you will be charged on your account.
As far as the 100 dollar rezound, that sounds too good to be true.

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i, and the other employees at my store, will not even waste our time trying to warranty a phone with any crack in the screen, even if there's a good explanation for it. you can warranty it if you want, but you'll see a $300 charge on your next bill because of that crack. no physical damage would ever be covered unfortunately, even if you have a really good story

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Even if you can prove the crack was there before the issue it won't matter. The crack supersedes any other issue.
Sent from my EVO using xda premium

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jayochs said:
i, and the other employees at my store, will not even waste our time trying to warranty a phone with any crack in the screen, even if there's a good explanation for it. you can warranty it if you want, but you'll see a $300 charge on your next bill because of that crack. no physical damage would ever be covered unfortunately, even if you have a really good story
Click to expand...
Click to collapse
if its only 300 to get a refurb, might be worth it depending on what you can find locally...

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nrfitchett4 said:
if its only 300 to get a refurb, might be worth it depending on what you can find locally...
Click to expand...
Click to collapse
i've seen rezounds around $200 on craigslist here

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jayochs said:
i, and the other employees at my store, will not even waste our time trying to warranty a phone with any crack in the screen, even if there's a good explanation for it. you can warranty it if you want, but you'll see a $300 charge on your next bill because of that crack. no physical damage would ever be covered unfortunately, even if you have a really good story
Click to expand...
Click to collapse
Hm. really only $300? I thought if I did it through them it would be $600+. Maybe I'll just do that considering I got the phone for 1 penny initially.
But I do have some GREAT stories!!! Didn't you notice my text?
If buying off Craig's List, how do I check the ESN or whatever... I don't know what it's called.
What else does one look for? I can check the unlock/relock... what if they did the s-off trick, would they be able to relock it without me being able to tell? I think I remember reading that that's possible after s-off.
I might rather just spend $300 for the peace of mind. jayochs... if I did that through Verizon, since it's now a new phone for me can I add insurance on it? Or will they not care or worse, consider me a high insurance risk and blacklist me?!?! =:0

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call and double check.....usually it's $300 but maybe that's only for basic phones.
and i don't think they'll let you add it

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Man if you going to pay 300 for a rezound look around a little bit and check for cheaper on here or craiglist.

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blestsol said:
Man if you going to pay 300 for a rezound look around a little bit and check for cheaper on here or craiglist.
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Click to collapse
What other phones should I consider? I picked the Rezound over the Nexus. Since I've had it I don't know what other phones have come out. I really like the Rezound though, except for the fact that it no longer works. heh.

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feralicious said:
What other phones should I consider? I picked the Rezound over the Nexus. Since I've had it I don't know what other phones have come out. I really like the Rezound though, except for the fact that it no longer works. heh.
Click to expand...
Click to collapse
craigslist. like i said, i've seen em for like 200
too bad you dont live in NJ, here's a rooted one for 185
http://jerseyshore.craigslist.org/mob/3185573774.html

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jayochs said:
craigslist. like i said, i've seen em for like 200
too bad you dont live in NJ, here's a rooted one for 185
http://jerseyshore.craigslist.org/mob/3185573774.html
Click to expand...
Click to collapse
Yeah, I've checked the L.A. CL for Rezounds, anywhere from $100 (possible scam) to $250.. But bledstol (sp?) made it sound like he didn't think the Rezound in particular was worth it so just wanted to know what he thought was. iirc though, he went to a Nexus which I def do not want.

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Rezound is still a top phone. Maybe the razr maxx if you need battery life. I doubt you could find the new incredible lte for a decent price.
Sent from my ADR6425LVW using Tapatalk 2

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feralicious said:
What other phones should I consider? I picked the Rezound over the Nexus. Since I've had it I don't know what other phones have come out. I really like the Rezound though, except for the fact that it no longer works. heh.
Click to expand...
Click to collapse
Razor maxx or add some money and grab a gs3 to mess around with. Imo.
Sent from my ADR6425LVW using xda premium

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Could always try to call in and try to add insurance. Say that you bought it off Amazon and added insurance at the check out and you thought it was on your account. Playing dumb can get things done haha. If they do let you add insurance to your line, hit up Asurion and pay the deductible, get your phone and you're g2g. I know Asurion isn't as good as protect cell, but this could be one of your best options.

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The video mentions that you can glue the tabs onto the digitizer. I'm not familiar with the part but if it's not that expensive perhaps you can go this direction. Since you need it perfect perhaps make a template with a dremel(if you can borrow one from someone) and a piece of aluminum?