I had a bad day took a bath and...i fell asleep so the phones corner (were headset plug is) got dipped into the warm tub. Luckly the phone still responds there is no major damage and I see...NO damage or proof water got inside. All waterseals were not voided... it just glitches out on screen and it scares me.
unfortunately its on 4.4.2 kitkatkiller & 0x1 does anyone know if samsung will still fix it or replace it?
nxneko said:
I had a bad day took a bath and...i fell asleep so the phones corner (were headset plug is) got dipped into the warm tub. Luckly the phone still responds there is no major damage and I see...NO damage or proof water got inside. All waterseals were not voided... it just glitches out on screen and it scares me.
unfortunately its on 4.4.2 kitkatkiller & 0x1 does anyone know if samsung will still fix it or replace it?
Click to expand...
Click to collapse
One thing you can try is unplugging the battery and leaving the phone in a jar of rice overnight. That has been known to suck the water out of electronics and may help with the glitchy screen. I doubt it'll solve the problem, but it's worth a shot.
As a rule of thumb, I don't recommend that people try to do the Samsung Warranty on their own mess-ups. To quote their warranty website:
Warranty Conditions
...
2. SAMSUNG will repair during its warranty period any product that malfunctions under normal operation, used according to the user manual instructions and the purpose they were designed for.
...
Situations that void this Warranty Coverage
...
6. Damage to the product caused by improper operation or use, by not following user manual instructions or defects caused by external sources, impact, paint cosmetic damage in general, scratches, fissures, evidence of residues of water, sweat or food inside the unit.
...
9. Damage to the product caused by loss or accident such as fire, voltage fluctuations, vandalism, water, sand insects or similar.
...
Click to expand...
Click to collapse
The warranty doesn't cover water damage or user error. It only covers manufacturer defects or repairs caused by "normal" activities.
Yes, your water stickers aren't betraying the fact that your phone has water damage, but the fact of the matter is that you are, effectively, trying to cheat your way into a free, refurbished phone (on Samsung's dime).
I could go on and on about these types of practices (in fact, I have), but I'm not going to today. I'll just end with a quote that I find applicable to this situation:
“The greatest of faults, I should say, is to be conscious of none.” -Thomas Carlyle
Click to expand...
Click to collapse
topherk said:
One thing you can try is unplugging the battery and leaving the phone in a jar of rice overnight. That has been known to suck the water out of electronics and may help with the glitchy screen. I doubt it'll solve the problem, but it's worth a shot.
As a rule of thumb, I don't recommend that people try to do the Samsung Warranty on their own mess-ups. To quote their warranty website:
The warranty doesn't cover water damage or user error. It only covers manufacturer defects or repairs caused by "normal" activities.
Yes, your water stickers aren't betraying the fact that your phone has water damage, but the fact of the matter is that you are, effectively, trying to cheat your way into a free, refurbished phone (on Samsung's dime).
I could go on and on about these types of practices (in fact, I have), but I'm not going to today. I'll just end with a quote that I find applicable to this situation:
Click to expand...
Click to collapse
I was not hoping to get a fix on samsungs dime since I am well aware its in BER status now, it would be a costly fix but maybe worth it over a new N3 though sometimes BER status devices do go over the MSRP for repair cost...I also heard sprint can do repairs though and charges a fee ontop of it for convenience...but I have no idea if anything else is damaged with the phone.
nxneko said:
I was not hoping to get a fix on samsungs dime since I am well aware its in BER status now, it would be a costly fix but maybe worth it over a new N3 though sometimes BER status devices do go over the MSRP for repair cost...I also heard sprint can do repairs though and charges a fee ontop of it for convenience...but I have no idea if anything else is damaged with the phone.
Click to expand...
Click to collapse
I'm not sure what BER status is, but if you're willing to pay for the repairs, then my last post was not applicable.
Also, if you're willing to pay for the repairs, Samsung (or Sprint) will be able to fix your phone, regardless of what ROM you have. As far as if it'll be less costly than a new phone, I would expect so, but I can't say how much it'd be.
I still recommend the rice trick and see if that helps.
topherk said:
I'm not sure what BER status is, but if you're willing to pay for the repairs, then my last post was not applicable.
Also, if you're willing to pay for the repairs, Samsung (or Sprint) will be able to fix your phone, regardless of what ROM you have. As far as if it'll be less costly than a new phone, I would expect so, but I can't say how much it'd be.
I still recommend the rice trick and see if that helps.
Click to expand...
Click to collapse
BER status is what samsung marks devices that have been repaired by 3rd party companies or opened by the user = Beyond Economic Repair. Which means you pay a huge out of pocket premium to the fix versus normal servicing.
I did not have TEP on sprint but the lady added it for me even though I was 35 days into plan and i purchased this phone off swappa, so repair will be free (i think?) unless it needs to be claimed which is 50~200 apparently...either way cheaper then BER service from sammy itself.
and to be a good girl, I wet a cotton swab and activated the water damage indicator on battery so they know its water damaged, even though I wasnt about to because they threw me to curb over intl. use...
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Just do a claim on http://phoneclaim.com/sprint the deductible would be 200 just say you dropped it in water and don't say anything about it being rooted to them. And they will send you a new one next day no problem
Sent from my SM-N900P using Tapatalk
jivankovich said:
Just do a claim on http://phoneclaim.com/sprint the deductible would be 200 just say you dropped it in water and don't say anything about it being rooted to them. And they will send you a new one next day no problem
Sent from my SM-N900P using Tapatalk
Click to expand...
Click to collapse
I took it to local store instead. Phone decided to be perfectly functional, even the guy was like "oh nice rom but how do you see stuff?" but right when I was walking out the phones vibrator turned on. and did not stop, you tap it it turns off you tap it again it turns back on....so they have it at the moment.
edit: they called me said there was no internal damage, etc only some "debris?" and he blew it out and the phones been working fine. So my butt got saved on this one....maybe.
nxneko said:
I took it to local store instead. Phone decided to be perfectly functional, even the guy was like "oh nice rom but how do you see stuff?" but right when I was walking out the phones vibrator turned on. and did not stop, you tap it it turns off you tap it again it turns back on....so they have it at the moment.
edit: they called me said there was no internal damage, etc only some "debris?" and he blew it out and the phones been working fine. So my butt got saved on this one....maybe.
Click to expand...
Click to collapse
Good! PM me if you have questions, and good luck
Sent from my SM-N900P using Tapatalk
Related
So I dropped my Galaxy Note and it got a bruise on the corner and that plastic that surrounds the glass. The plastic that surrounds the glass broke off about the size of the character in the brackets (|)... because of this the microphone stopped working so i setup warranty exchange through AT&T and they sent me a new phone.
Well after I sent my old phone back to them they declared it has having physical damage and charged me $599!! I called them and told them in that case just send me my damaged phone back, they said they can't and I can't do anything about it either. They said I have my new phone and should be happy with it. I pointed out that I could have just sold my damaged phone on eBay for at least $200.00 and then got a brand new phone from eBay for less than $599.00 but instead I'm now OUT of the $200 I would've made from selling the damaged phone AND just ended up paying $600 for a "new" phone.. (which is most likely a refurbished).. man I am pissed. Had this ever happened to anyone? AT&T is ripping people off big time!
JoJo2211 said:
So I dropped my Galaxy Note and it got a bruise on the corner and that plastic that surrounds the glass. The plastic that surrounds the glass broke off about the size of the character in the brackets (|)... because of this the microphone stopped working so i setup warranty exchange through AT&T and they sent me a new phone.
Well after I sent my old phone back to them they declared it has having physical damage and charged me $599!! I called them and told them in that case just send me my damaged phone back, they said they can't and I can't do anything about it either. They said I have my new phone and should be happy with it. I pointed out that I could have just sold my damaged phone on eBay for at least $200.00 and then got a brand new phone from eBay for less than $599.00 but instead I'm now OUT of the $200 I would've made from selling the damaged phone AND just ended up paying $600 for a "new" phone.. (which is most likely a refurbished).. man I am pissed. Had this ever happened to anyone? AT&T is ripping people off big time!
Click to expand...
Click to collapse
It is warranty exchange for defective phones....not for physically damaged phones. Insurance is used for your problem. You should have done your homework.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
tdamocles said:
It is warranty exchange for defective phones....not for physically damaged phones. Insurance is uaed for your problem.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Click to expand...
Click to collapse
still doesn't make sense that they would not let send them their "new" phone back and avoid the 599 'service' charge
It makes you wonder. . . you're always entitled to a 14 day return period.
rangercaptain said:
It makes you wonder. . . you're always entitled to a 14 day return period.
Click to expand...
Click to collapse
You're not entitled to return a phone broken. OP dropped the phone and damaged it. Careless damage = not AT&T's fault.
The OP I leaving out the part where they TELL YOU that there will be a $599 charge after they ask you MULTIPLE questions about physical damage on the phone...including the bezel and screen and such....
I work at&t and will be the first to defend a customer especially one from XDA but the OP is wrong in this case...
This public service announcement brought to you by my SAMSUNG rocking ★The Collectives ★ AOCP CP DEUCE
My thread of awesomeness(also my first thread):
http://forum.xda-developers.com/showthread.php?p=29570977
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Yeah, the 14 day return only counts if the phone is in the same condition they sold it in. I was told this by a Rep so it may not be completely correct but this is just from personal experiences.
Kflan22 said:
The OP I leaving out the part where they TELL YOU that there will be a $599 charge after they ask you MULTIPLE questions about physical damage on the phone...including the bezel and screen and such....
I work at&t and will be the first to defend a customer especially one from XDA but the OP is wrong in this case.
Click to expand...
Click to collapse
Ok, thanks for clearing that up. After my post and the comment that followed I was wondering where you send a phone that did get broken from operator error?
Repairs are usually less than replacement.
Now....according to my insurance through ATT, although not from ATT directly, but offered by ATT, I have damage coverage to include water, drop, explosion, zombie world domination etc.
So am I to assume that my insurance is not going to help me ??
(gently setting my phone down on a pillow, in a climate controlled space)......g
ATT is great...got my GNote FREE!!!
Moral of the story....dont drop your phone...
(bigjoe telling wife to leave bed so, he may lay his GNote on her side of the King size Bed) Safety First, kiddoes....
bigjoe2675 said:
Moral of the story....dont drop your phone...
(bigjoe telling wife to leave bed so, he may lay his GNote on her side of the King size Bed) Safety First, kiddoes....
Click to expand...
Click to collapse
LOL....
(Bigjoe says to his wife)..."Honey, we all have to make sacrifices, now move your azz, my phone needs a warm bed").....To be continued....:highfive::laugh:
I keep mine in a hermeticly sealed vault three stories underground. I only take it out to flash roms, then I return it.
rangercaptain said:
I keep mine in a hermeticly sealed vault three stories underground. I only take it out to flash roms, then I return it.
Click to expand...
Click to collapse
Radon gas damage...Not covered...LOL......:laugh:
Next time go Best Buy insurance. They would have taken care of it
Sent from my SAMSUNG-SGH-I717 using xda premium
I run into this at work ALL the time. The end consumer does something dumb, and damanges their product, brings it back expecting us to lose money and give them another for free.
If you want coverage, you pay for coverage. Use this as a life lesson that black tie is the way to go.
So, I have a dead phone wth a cracked screen. Was running what is in my sig. No CWM.
NO INSURANCE.
It happened on my way to work, I suspect the battery was drained. I thought it was charging in the car but the charger was loose from the car adapter and I can't see it easily because of the way my car is made. So it rebooted itself - which it always did periodically - when I parked so I put it in my purse as I walked to my office. When I pulled it out it was stuck on the boot animation screen. So I pulled the battery and rebooted. It got to the HTC white screen and I think that's as far as it got then it died.
Have tried all the various battery pull / plug in / adb / power+vol down orders and nothing gets it going. There is absolutely no orange light showing up at all when it gets plugged in. I left it plugged into the wall overnight and still nothing.
Took battery to Verizon, they got it charging in another phone and said it read around 40-50% charged. (I had left the phone plugged in several hours at work to see if eventually something would happen.) So I don't think it's the battery since I'm pretty certain it was dead and now has a charge. Don't know if it was able to charge through my phone or not, but I doubt it was charged that high when all this happened and I'm sure it didn't get charged that much in the Verizon employee's phone.
Ordered a battery + charger from Amazon. Got the battery and tried that but no go. I don't know if the battery has any charge or not. When I get the charger I'm going to attempt to charge both batteries to 100% and hopefully one of them works. I've read several posts here about how it seems to be a matter of voodoo. Several people with the same symptoms just popped in a different battery and then it was fine.
So...
OPTION 1 - This all happened Monday, Aug. 6. Does anyone think there is any chance that if I show that I had the cracked screen before that and my phone was working fine that I can get a warranty replacement? I would think that they will blame it on my dropping it and will not give it to me but I'm wondering if anyone has been in this situation before. As of now I have not let Verizon know that my screen is cracked.
OPTION 2 - My other alternative was to fix the screen then try for the replacement and blame the ICS update. However, in the repair thread there is mention of little tabs that are not on the replacement and that the capacitive button lights are messed up because of that. So I don't think that will fly.
OPTION 3 - Buy a phone from someone. I found a listing claiming they can get Rezounds for $100 even if you're not eligible for an upgrade yet, that they can "get one". Is this most likely a scam? If not, I'll just go this route since I can also add insurance this time.
Also, if I did somehow manage to get a warranty replacement, does anyone know if I can then get insurance on that phone?
TIA for any advice.
:crying:
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verizon is pretty strict on insurance. If you don't add it when you first get a new phone, they usually won't let you add it. You can always try online and see what happens.
I doubt they will warranty your phone with a cracked screen. They will send you a phone, but you will be charged on your account.
As far as the 100 dollar rezound, that sounds too good to be true.
i, and the other employees at my store, will not even waste our time trying to warranty a phone with any crack in the screen, even if there's a good explanation for it. you can warranty it if you want, but you'll see a $300 charge on your next bill because of that crack. no physical damage would ever be covered unfortunately, even if you have a really good story
Even if you can prove the crack was there before the issue it won't matter. The crack supersedes any other issue.
Sent from my EVO using xda premium
jayochs said:
i, and the other employees at my store, will not even waste our time trying to warranty a phone with any crack in the screen, even if there's a good explanation for it. you can warranty it if you want, but you'll see a $300 charge on your next bill because of that crack. no physical damage would ever be covered unfortunately, even if you have a really good story
Click to expand...
Click to collapse
if its only 300 to get a refurb, might be worth it depending on what you can find locally...
nrfitchett4 said:
if its only 300 to get a refurb, might be worth it depending on what you can find locally...
Click to expand...
Click to collapse
i've seen rezounds around $200 on craigslist here
jayochs said:
i, and the other employees at my store, will not even waste our time trying to warranty a phone with any crack in the screen, even if there's a good explanation for it. you can warranty it if you want, but you'll see a $300 charge on your next bill because of that crack. no physical damage would ever be covered unfortunately, even if you have a really good story
Click to expand...
Click to collapse
Hm. really only $300? I thought if I did it through them it would be $600+. Maybe I'll just do that considering I got the phone for 1 penny initially.
But I do have some GREAT stories!!! Didn't you notice my text?
If buying off Craig's List, how do I check the ESN or whatever... I don't know what it's called.
What else does one look for? I can check the unlock/relock... what if they did the s-off trick, would they be able to relock it without me being able to tell? I think I remember reading that that's possible after s-off.
I might rather just spend $300 for the peace of mind. jayochs... if I did that through Verizon, since it's now a new phone for me can I add insurance on it? Or will they not care or worse, consider me a high insurance risk and blacklist me?!?! =:0
call and double check.....usually it's $300 but maybe that's only for basic phones.
and i don't think they'll let you add it
Man if you going to pay 300 for a rezound look around a little bit and check for cheaper on here or craiglist.
blestsol said:
Man if you going to pay 300 for a rezound look around a little bit and check for cheaper on here or craiglist.
Click to expand...
Click to collapse
What other phones should I consider? I picked the Rezound over the Nexus. Since I've had it I don't know what other phones have come out. I really like the Rezound though, except for the fact that it no longer works. heh.
feralicious said:
What other phones should I consider? I picked the Rezound over the Nexus. Since I've had it I don't know what other phones have come out. I really like the Rezound though, except for the fact that it no longer works. heh.
Click to expand...
Click to collapse
craigslist. like i said, i've seen em for like 200
too bad you dont live in NJ, here's a rooted one for 185
http://jerseyshore.craigslist.org/mob/3185573774.html
jayochs said:
craigslist. like i said, i've seen em for like 200
too bad you dont live in NJ, here's a rooted one for 185
http://jerseyshore.craigslist.org/mob/3185573774.html
Click to expand...
Click to collapse
Yeah, I've checked the L.A. CL for Rezounds, anywhere from $100 (possible scam) to $250.. But bledstol (sp?) made it sound like he didn't think the Rezound in particular was worth it so just wanted to know what he thought was. iirc though, he went to a Nexus which I def do not want.
Rezound is still a top phone. Maybe the razr maxx if you need battery life. I doubt you could find the new incredible lte for a decent price.
Sent from my ADR6425LVW using Tapatalk 2
feralicious said:
What other phones should I consider? I picked the Rezound over the Nexus. Since I've had it I don't know what other phones have come out. I really like the Rezound though, except for the fact that it no longer works. heh.
Click to expand...
Click to collapse
Razor maxx or add some money and grab a gs3 to mess around with. Imo.
Sent from my ADR6425LVW using xda premium
Could always try to call in and try to add insurance. Say that you bought it off Amazon and added insurance at the check out and you thought it was on your account. Playing dumb can get things done haha. If they do let you add insurance to your line, hit up Asurion and pay the deductible, get your phone and you're g2g. I know Asurion isn't as good as protect cell, but this could be one of your best options.
The video mentions that you can glue the tabs onto the digitizer. I'm not familiar with the part but if it's not that expensive perhaps you can go this direction. Since you need it perfect perhaps make a template with a dremel(if you can borrow one from someone) and a piece of aluminum?
Within a month of buying my white Note last March, I noticed a little hairline crack in the bezel around the volume rocker. I didn't pay it much attention because it wasn't very noticeable, but then move forward to July and I have 2 additional hairline cracks, one at the headphone jack and another at the power button. This led me to believe that there might be a manufacturer issue with the phone because I had only dropped it once in the entire 5 months since owning it, and I had a thick TPU case on it at the time and no damage was incurred.
I did some googling on the issue and found NUMEROUS threads on XDA relating to bezel crack issues with the high-end Samsung phones. For example, here is one related to the Note:
http://forum.xda-developers.com/showthread.php?t=1566356&page=2
I called AT&T and explained the issue and they told me that I could pay my deductible ($300 I think) and get a warranty replacement because they would consider it physical damage. No thanks. They told me to call Samsung. I called Samsung and they said they would repair the phone. This seemed like an admission to me that this was a manufacturer defect (but not reported to AT&T, thus no warranty replacement). I got my buddy to let me borrow his old phone while mine was out for repair. It took about three weeks, but I finally got it back, with the bezel replaced.
Now I didn't notice it right away, but one day I was swapping the battery and noticed the back cover was no longer longer staying snapped in at the middle tabs on the power button side (it wasn't like this before I sent it in). I called Samsung this past Monday (today is Wednesday) and told them of the problem and the guy suggested taking it down to an AT&T store and have the put one of the display phone's back cover on it to confirm if its just my cover.
I went down there about 2 hours ago and low and behold, it fit worse than mine. The guy even took a picture for me. I called Samsung back and told them of the situation and they gave me 3 options: 1) They could send me a replacement back cover, but they were currently out (huh?), 2) I could buy a replacement back cover for $10 and they would send it to me (I thought they were out?) and 3) I can send the phone back in for repair again.
Well options 1 & 2 are out because I just went to the AT&T store at their suggestion to see if it was an issue with the phone and not my battery cover. The supervisor on the phone even said that I shouldn't have sent my battery cover in during the first repair (which I accidentally did). I quickly pointed out that that had no bearing on the issue because the problem is with the frame of the phone! Option 3 sucks, but it would seem to be my only option.
So basically I am left with sending my phone back in for another 3+ weeks. I can't borrow the same phone that I used last time. Samsung won't issue a loaner. Called AT&T and they won't either. I hate to say it, but this may be my last Samsung purchase. I am not joining the Dark Side, but this whole experience has just soured me on Samsung.
The AT&T Store Model Back Cover on my phone
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ouch.....
I'm sorry to hear about that....
It makes you wonder what level of professionals are working with your high end device at the repair center....
I know that does'nt make things better, but they would'nt dare send it back a second time with "ANY" issues...would they ??
Best of luck to you Sir...i know how frustrating these issues can be......g
Wow - sorry for your pain!
On the lighter side... does anyone else find it funny that they apparently secure the display models at the store by attaching a lock to the $10, easily removed battery cover?
P
zackdjones said:
Within a month of buying my white Note last March, I noticed a little hairline crack in the bezel around the volume rocker. I didn't pay it much attention because it wasn't very noticeable, but then move forward to July and I have 2 additional hairline cracks, one at the headphone jack and another at the power button. This led me to believe that there might be a manufacturer issue with the phone because I had only dropped it once in the entire 5 months since owning it, and I had a thick TPU case on it at the time and no damage was incurred.
I did some googling on the issue and found NUMEROUS threads on XDA relating to bezel crack issues with the high-end Samsung phones. For example, here is one related to the Note:
http://forum.xda-developers.com/showthread.php?t=1566356&page=2
I called AT&T and explained the issue and they told me that I could pay my deductible ($300 I think) and get a warranty replacement because they would consider it physical damage. No thanks. They told me to call Samsung. I called Samsung and they said they would repair the phone. This seemed like an admission to me that this was a manufacturer defect (but not reported to AT&T, thus no warranty replacement). I got my buddy to let me borrow his old phone while mine was out for repair. It took about three weeks, but I finally got it back, with the bezel replaced.
Now I didn't notice it right away, but one day I was swapping the battery and noticed the back cover was no longer longer staying snapped in at the middle tabs on the power button side (it wasn't like this before I sent it in). I called Samsung this past Monday (today is Wednesday) and told them of the problem and the guy suggested taking it down to an AT&T store and have the put one of the display phone's back cover on it to confirm if its just my cover.
I went down there about 2 hours ago and low and behold, it fit worse than mine. The guy even took a picture for me. I called Samsung back and told them of the situation and they gave me 3 options: 1) They could send me a replacement back cover, but they were currently out (huh?), 2) I could buy a replacement back cover for $10 and they would send it to me (I thought they were out?) and 3) I can send the phone back in for repair again.
Well options 1 & 2 are out because I just went to the AT&T store at their suggestion to see if it was an issue with the phone and not my battery cover. The supervisor on the phone even said that I shouldn't have sent my battery cover in during the first repair (which I accidentally did). I quickly pointed out that that had no bearing on the issue because the problem is with the frame of the phone! Option 3 sucks, but it would seem to be my only option.
So basically I am left with sending my phone back in for another 3+ weeks. I can't borrow the same phone that I used last time. Samsung won't issue a loaner. Called AT&T and they won't either. I hate to say it, but this may be my last Samsung purchase. I am not joining the Dark Side, but this whole experience has just soured me on Samsung.
Click to expand...
Click to collapse
So u know my back cover doesn't fit like it did before I took it off .
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
PeteN said:
Wow - sorry for your pain!
On the lighter side... does anyone else find it funny that they apparently secure the display models at the store by attaching a lock to the $10, easily removed battery cover?
Click to expand...
Click to collapse
Indeed.
Sent from my SAMSUNG-SGH-I717 using xda premium
Update, here was their response to me sending a complaint of which the content was basically the same thing I posted in this Thread.
"Thank you for your inquiry. We understand that your device has hairline cracks of the bezel and due to this AT&T gave you a replacement phone and now the backcover does not fit to you phone. We sincerely apologize for your recent negative experience with our product"
Obviously they didn't even bother to read the entirety of the message. Typical.
My back cover never will quite seat right either, its just a poor design. If I play with it long enough (5 min or more) I usually can get it good enough for usage on the rare occasions I have it out of my case.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
OK so here is the deal - My Dad got his Galaxy S4 from Verizon and after two days of use he accidentally got tripped up and fell into the water. (My Dad does a lot of work around boats and one of the lines got underneath him and made him lose his balance) Here is the aftermath.
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It was just in the water for only 10 seconds but the board looks like it was discovered on the titanic. Obviously the phone did not turn on.
I took the phone and as a last resort let it sit for a day in distilled water and dried it off.
Just for a laugh I put it back together and to my amazement the phone freaking turned on. I heard the Samsung jingle, I saw the menu and back buttons turn on and I was able to see it as a drive in my computer. The only thing that is not working is the screen.
I decided to take apart the phone again but only this time using a baking soda and water paste to take off the rest of the corrosion.
It worked out surprisingly well making the board look brand new but the screen still did not turn back on.
My question to you is do you think the screen is bad or is it something wrong with the board that is not allowing it to display. I want to get a new screen for the phone but I don't want to spend $200 on a new screen/digitizer to find out the phone still doesn't display properly. What do you think I should do?
demonjrules said:
OK so here is the deal - My Dad got his Galaxy S4 from Verizon and after two days of use he accidentally got tripped up and fell into the water. (My Dad does a lot of work around boats and one of the lines got underneath him and made him lose his balance) Here is the aftermath.
It was just in the water for only 10 seconds but the board looks like it was discovered on the titanic. Obviously the phone did not turn on.
I took the phone and as a last resort let it sit for a day in distilled water and dried it off.
Just for a laugh I put it back together and to my amazement the phone freaking turned on. I heard the Samsung jingle, I saw the menu and back buttons turn on and I was able to see it as a drive in my computer. The only thing that is not working is the screen.
I decided to take apart the phone again but only this time using a baking soda and water paste to take off the rest of the corrosion.
It worked out surprisingly well making the board look brand new but the screen still did not turn back on.
My question to you is do you think the screen is bad or is it something wrong with the board that is not allowing it to display. I want to get a new screen for the phone but I don't want to spend $200 on a new screen/digitizer to find out the phone still doesn't display properly. What do you think I should do?
Click to expand...
Click to collapse
Warranty replace that thing. It's been in water so it's already screwed. No matter what you do there will always be that damage.
DarkMenace said:
Warranty replace that thing. It's been in water so it's already screwed. No matter what you do there will always be that damage.
Click to expand...
Click to collapse
Phone is not under warranty =(
demonjrules said:
Phone is not under warranty =(
Click to expand...
Click to collapse
Theres usually a 1 year warranty from Samsung. I don't know if it covers water damage. That's why I always get the Verizpn insurance or BestBuy or both. You can try amd add Verizon imsurance then wait a few days then do a claim.
Sent from my Rooted Verizon Samsung Galaxy S4 using xda premium
you can also try calling them and say the phone doesnt charge or the sensors dont work and try to get a refurbished. ( idk man just throwing out ideas)
saul1991 said:
you can also try calling them and say the phone doesnt charge or the sensors dont work and try to get a refurbished. ( idk man just throwing out ideas)
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Click to collapse
Sadly the phone is not under warranty. Will verizon even look at it? I have no experience with this at all so I am completely clueless. Keep the ideas coming!
demonjrules said:
Sadly the phone is not under warranty. Will verizon even look at it? I have no experience with this at all so I am completely clueless. Keep the ideas coming!
Click to expand...
Click to collapse
I think the phone has a 1yr manufacture warranty. It covers hardware issues like your sensors don't work and other stuff except water damage and broken screens.
Sent from my SCH-I545
demonjrules said:
OK so here is the deal - My Dad got his Galaxy S4 from Verizon and after two days of use he accidentally got tripped up and fell into the water. (My Dad does a lot of work around boats and one of the lines got underneath him and made him lose his balance) Here is the aftermath.
It was just in the water for only 10 seconds but the board looks like it was discovered on the titanic. Obviously the phone did not turn on.
I took the phone and as a last resort let it sit for a day in distilled water and dried it off.
Just for a laugh I put it back together and to my amazement the phone freaking turned on. I heard the Samsung jingle, I saw the menu and back buttons turn on and I was able to see it as a drive in my computer. The only thing that is not working is the screen.
I decided to take apart the phone again but only this time using a baking soda and water paste to take off the rest of the corrosion.
It worked out surprisingly well making the board look brand new but the screen still did not turn back on.
My question to you is do you think the screen is bad or is it something wrong with the board that is not allowing it to display. I want to get a new screen for the phone but I don't want to spend $200 on a new screen/digitizer to find out the phone still doesn't display properly. What do you think I should do?
Click to expand...
Click to collapse
The warrenty isn't valid because it was in water so get a du bag online du it using that or get a bowl of dry white rice put the phone battery and back cover seperetly inside let it dry for a few days.
Sent from my SCH-i545 using xda premium
one of my friend just bought the Z2 recently.. and with our glories summer ~ 40c degree, the back glass has a crack line same like this photo but at the bottom
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scary with no explanation yet as there's not a single scratch on the device. quality is BS
some affected users:
http://talk.sonymobile.com/t5/Xperi...reen/td-p/614571/jump-to/first-unread-message
As someone from the same city, I find this scary.
Did the Sony people accept his claim under warranty? Or did they just insinuate that he dropped it and refused?
this is ****ing scary.... is it overheat causing this??
kartoonz said:
this is ****ing scary.... is it overheat causing this??
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Click to collapse
he used to shot lots of 4k video.. it could be the gap issue makes the glass unbalance with heat exchange, but haven't notice any gap at the time. it didn't take even three days of use!!
as there is no clarification from Sony.. the defective will count as user fault
another self crack.. and now in the front
So no one else has a crack and you have two....sure you aren't being too rough on the device?
i just sent my z2 to retail for warranty. The front screen maybe unglue near the speaker, i tried to clean them but nothing happen, i'm sure that the front green unglue and the back camera has some dust. i'm very sad, just use z2 for 2 weeks
Sh4dovv said:
So no one else has a crack and you have two....sure you aren't being too rough on the device?
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Click to collapse
Crossed my mind
Sh4dovv said:
So no one else has a crack and you have two....sure you aren't being too rough on the device?
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Click to collapse
there's many.. you could figure more on Sony forum:
http://talk.sonymobile.com/t5/Xperia-Z2/Cracked-screen/m-p/690915#U690915
[email protected] said:
there's many.. you could figure more on Sony forum:
http://talk.sonymobile.com/t5/Xperia-Z2/Cracked-screen/m-p/690915#U690915
Click to expand...
Click to collapse
This is sad really...
Why is it the people doing the complaining have just one post to their name. This started like 3 weeks back. Only one post. You'd think they'd be a bit more worked up right. You read the craziest things on the sony forum.
Have noticed a similar trend on product review sites, for 5 star as well as one star reviews. Just one post and post date is the same as join date and these people are never to be heard from again.
Why does glass break ? either stress or a temperature differential.
Don't cool an overheated phone under the tap. It might 'self crack'.
The most possible reason is overheat.
The water proof phones like z, z1 come with strong adhesive, which expands and then break the glass.
You have to send it for repair or DIY repair.
An original glass can keep the phone waterproof. So you should be careful when select the replacement part for repair.
You can get origianl Sony Xperia phones replacement parts at wirigs.com.
Photoshopped. I can tell by the pixels and from seeing quite a few shops in my time.
Don't think I've known a set of owners to be so protective over the opinion of their device.
Do you think that there is a conspiracy going on?
Is a fact that most people only turn to the Internet when they have an issue with their phone, so only having one post would be normal.
Mine has a cracked back too.... And I'm not a new poster
Sent from my SM-G900F using Tapatalk
Tomo1971 said:
Don't think I've known a set of owners to be so protective over the opinion of their device.
Do you think that there is a conspiracy going on?
Is a fact that most people only turn to the Internet when they have an issue with their phone, so only having one post would be normal.
Mine has a cracked back too.... And I'm not a new poster
Sent from my SM-G900F using Tapatalk
Click to expand...
Click to collapse
could you upload some pic please..
it's definitely an overheat problem so please guys stop covering up for Sony, if this doesn't happen to you now it could be affected by it later
my advice do not shoot lots of 4K video as it happen to be the most process that rise the temp. very high, till Sony resolve the issue stay away of any hot environment
http://www.xperiablog.net/2014/05/3...peria-z1-cracking-screen-issue-sony-responds/
However, Sony released the following statement to Watchdog, highlighting for the first time that there is an issue:
“In a small proportion of cases, screens have indeed cracked with no identifiable cause and in these instances the phone has been repaired for free.”
sight.. Finally, and there are still people who says that's a Photoshop or an impossible to happen without any force
anyone from UK guys.. can you confirm the statement from Sony?
The statement was made on watchdog, now that they have made the statement on such an open outlet, I imagine any returns on cracked screen with zero frame damage will get a repair under warranty. Whether cover is for a single crack or multiple fractures remains to be seen
Sent from my D6503 using Tapatalk
Took my Z2 back to CPW today after it got a small crack near the camera after i have been using satnav for an hour. Service centre said sony know about the issue and if you cant feel the crack then it will be heat related. I noticed when i took my phone of the dash the gap between the glass and bezel had grown. I think when it strunk down something might of got stuck in the gap and caused the crack.
markcatt said:
Took my Z2 back to CPW today after it got a small crack near the camera after i have been using satnav for an hour. Service centre said sony know about the issue and if you cant feel the crack then it will be heat related. I noticed when i took my phone of the dash the gap between the glass and bezel had grown. I think when it strunk down something might of got stuck in the gap and caused the crack.
Click to expand...
Click to collapse
Mine went back to ee's service centre... They say it's accidental damage. Had to pay £40 to be repaired.
Selling it so had to have it done officially rather than doing it myself.
Tomo1971 said:
Mine went back to ee's service centre... They say it's accidental damage. Had to pay £40 to be repaired.
Selling it so had to have it done officially rather than doing it myself.
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Click to collapse
Just got my phone back today rear glass replaced free of charge.