Unable to complete calls - Sprint HTC EVO 4G LTE

I just unlocked rooted nd installed a Rom and now I can't make calls I get a message that says I am unable to complete it I was on charmeleon and restored my backup of stock any fixes???
Sent from my EVO using xda premium

What exactly is the message? Try to dial *2 and see if you can get a voice connection with the Sprint towers. Also try to update your profile and PRL.
Sent from my View 4G

Probably an error 16.?
If thats the case, sprint has you locked out, if you call them they'll clear the flag. I think you can even just stay on the line after you hear the message and it will connect you to them.
Just a safety/security measure on their part.

Racer Of All said:
What exactly is the message? Try to dial *2 and see if you can get a voice connection with the Sprint towers. Also try to update your profile and PRL.
Sent from my View 4G
Click to expand...
Click to collapse
It says that I can connect to them
Sent from my EVO using xda premium

Ive been getting those errors off and on because of their tower upgrades

kingakuma said:
Ive been getting those errors off and on because of their tower upgrades
Click to expand...
Click to collapse
King-where in California are you located? I am in Socal in Huntington Beach.
Thanks,
Doc

Docarut said:
King-where in California are you located? I am in Socal in Huntington Beach.
Thanks,
Doc
Click to expand...
Click to collapse
I'm in the Sanfernando Valley

that happened to me after I did the s-off...just call sprint and have them reconnect you to the network took them all of 2min's and I was back on

kingakuma said:
I'm in the Sanfernando Valley
Click to expand...
Click to collapse
Thanks. I will keep an eye out here. Definitely need upgrades where I am at!

try connecting to wifi and do data profile update and prl update and than reboot phone.

Error 16
I'm on Mean Rom 1.4, S-off, I've called sprint, had them reset the line, I've reset 3 times after sprint, still no luck, Error 16 is not going away. Sprint says they're going to give me a call back in a few days to see if the problem gets fixed and put a ticket in to see if the towers in my area are having trouble. Great Support, getting back to me a in few days with no service.

Related

HELP!!! Not receiving calls!!!

Ok, so I haven't rooted my phone. It's completely stock. I am not receiving ANY phone calls. First it was just sending them directly to voicemail. I did a PRL update and updated my profile. Now all I get is it ringing 5 times, then goes to voicemail, but it doesn't come through to my phone.
Any ideas?
Just tried making a couple calls. Wouldn't go past "Dialing." The phone went into Roaming, and now it's making calls on Roaming... WTF!?
Lol......not again...
Sent from my PG86100 using XDA Premium App
beyond882001 said:
Lol......not again...
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
So this is happened before? Data is working.
Call sprint on from another phone, they'll fix it.
Try calling Sprint from another line and talk to them. For data are you on WiFi?
beyond882001 said:
Try calling Sprint from another line and talk to them. For data are you on WiFi?
Click to expand...
Click to collapse
No, data is working from my 3G.
phatmanxxl said:
Call sprint on from another phone, they'll fix it.
Click to expand...
Click to collapse
What is it that's wrong?
software bug///
Just read your original post, sorry dude. Could be a error on sprint. Maybe w outtage in your area. If it is stock and worked before, then maybe thier towers error if you are roaming. Call a.d find out
Sent from my PG86100 using XDA Premium App
eXplicit815 said:
What is it that's wrong?
Click to expand...
Click to collapse
If your stock then its something on their end, they'll walk you through the steps to restore your service.
phatmanxxl said:
If your stock then its something on their end, they'll walk you through the steps to restore your service.
Click to expand...
Click to collapse
I'm on the phone with Tier 2 right now. I'll post results. So far, they have reset the switch from their end, and had me verify that my "Mobile Network" was turned on.
Update...
They're saying that there was a ticket created in the area this morning for an outage issue. They're saying that the domestic voice may be down, which is why I can only make calls when my phone goes into roaming. They're checking into it further.
If anyone is interested, it's over in Orlando, FL 32819
Went to lunch down the road, maybe a quarter-mile, and was able to make a phone call without a problem. It's gotta be a tower. I asked a couple people in my office and it turns out that the BlackBerry devices that everyone uses are also having the same problem in the building. Sprint was on-site yesterday looking into it. I guess they're working out at the tower today or something... Maybe taking long breaks in A/C because it's so ****ing hot outside today.
I've had the same problem with Sprint for the past month in my house. Traveling a few miles down the road (new tower) and no issue.
Sprint sent me an Airave for my house and now calls/data come through.

Roaming

Before S-off my 3vo would automatically switch over to a Verizon tower while roaming, now after S-off Verizon towers can no longer validate my 3vo and wont roam on that system? Is there a fix for this or is it going to stay like this?
Sent from my 3vo from all 3 dimensions
Call Sprint and tell them your voice roaming isnt working. I had to do it yesterday. Hopefully you dont get an idiot like I did the first time.
Ok thanks I will give that a try.
Sent from my 3vo from all 3 dimensions
painandpleasure said:
Call Sprint and tell them your voice roaming isnt working. I had to do it yesterday. Hopefully you dont get an idiot like I did the first time.
Click to expand...
Click to collapse
i have so far gotten 3 idiots
sorry but do you mind telling what for roaming is needed?
you can internet/ 3g without roaming right?
what is it for?
He's saying his roaming is borked, I assume he ran an update of his prl, when he makes a call he probably gets a message from Verizon saying his phone is not registered. Sprint will probably want to do a re activation.
You roam on Verizon when a sprint signal is not available, which is quite common for me.
Also check your settings in the wireless and networks section and see if your set to automatic and not home only, and roaming guards are turned off. S-off does do something to the phone authentication so its up to sprint to fix it on their end.
doesnt roaming cost money?
meh i have everywhere connection to my provider,
99% coverage.
I just rooted a few days ago and can't call on verizon either, calling sprint tonight.
use sprint chat,makes things alot easier and faster
tried chatting 3 times, getting error 1012, and so far no one can tell me to do anything except pull the battery or update the profile
try just making a call while ytou are not roaming, you will most likely get and error 16, and if you hold long enough you wil;l be routed directly to sprint to the security dept. who will fix your problem
I just got off with Sprint chat and said:
I am getting an error 16 and need an HRL refresh
Click to expand...
Click to collapse
They refreshed my settings and it worked fine afterwards.
Is there any way I can force the phone to go into roaming so that I can see if I have that same issue?
Sent from my PG86100 using Tapatalk
plmiller0905 said:
Is there any way I can force the phone to go into roaming so that I can see if I have that same issue?
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
There's an app for that, roam control, but its kind of shady, it dosent work when you need it most. Obviously you don't have a working signal and no data, it has to check for a license every time before you can use it. So if you don't have data and need to roam, your sol until the phone itself decides to roam.
Trying to get fixed... Said I had to be off phone, what did they refresh?
Roam Control doesn't seem to work, at least for me.
freeza said:
Roam Control doesn't seem to work, at least for me.
Click to expand...
Click to collapse
It works for me, I just need a good solid data signal and hope it passes the license check.
phatmanxxl said:
There's an app for that, roam control, but its kind of shady, it dosent work when you need it most. Obviously you don't have a working signal and no data, it has to check for a license every time before you can use it. So if you don't have data and need to roam, your sol until the phone itself decides to roam.
Click to expand...
Click to collapse
It shouldn't check the license every time you run the app...it doesn't for most people. I'm trying to figure out why it does this for a small number of phones, hope to have some type of correction soon. Thanks! -MrGreg
freeza said:
Roam Control doesn't seem to work, at least for me.
Click to expand...
Click to collapse
If you give me some details, I'll be happy to help!
Can you tell me how to get around the license check error? That's the biggest gripe I have with the app.
phatmanxxl said:
Can you tell me how to get around the license check error? That's the biggest gripe I have with the app.
Click to expand...
Click to collapse
I sent you a PM, don't want to hijack the thread

Can't connect to mobile network?

So I went to visit the parents and they live in the mountains in a roaming area. I had roaming service for the first day and it went away the next? I tried updating PRL, putting the different corporate PRLs on and the 00002 prl. That didn't work..updated PRL and then tried updating Profile but the profile wouldn't update.
My phone is showing FULL bars with a triangle but no 3g, H or 1x. So I can't call, text, or use the internet. I tried restoring a nand, tried full wipe with a fresh install, tried flipping airplane.mode on and off, tried everything I could possibly think of. Even bought the roam controller app.
So I finally call Sprint and all they said is to pull the battery..tried that and no luck. They said they can't help me if I'm roaming.
I'm really stumped. Think it could just be the towers? I'm here for a week and need service for important calls.
Smart people use googlevoice. NO ONE HAS MY PERSONAL NUMBER. Therefore, as long as I use google voice.... I can re-direct to whatever number I wish. So if out of area. boom. redirect it to the landline. lol. "Sorry mom and dad. I'm stealing your phone for the week." lol. OR YOU CAN BUY ONE OF THOSE devices if they have a good internet connection. then your 3G will work. But then again. as you said you can't use data. so I'm guessing they have no wifi or internet at all. sucks to be you.
runcool said:
Smart people use googlevoice. NO ONE HAS MY PERSONAL NUMBER. Therefore, as long as I use google voice.... I can re-direct to whatever number I wish. So if out of area. boom. redirect it to the landline. lol. "Sorry mom and dad. I'm stealing your phone for the week." lol. OR YOU CAN BUY ONE OF THOSE devices if they have a good internet connection. then your 3G will work. But then again. as you said you can't use data. so I'm guessing they have no wifi or internet at all. sucks to be you.
Click to expand...
Click to collapse
Lol it won't let me use Google voice up here >.<
And what is "ONE OF THOSE DEVICES" lol? They do have wifi though, that's what I've been using.
Sent from my PG86100 using xda premium
yeah. one of those devices. I was sick today. hahaha wrote that with a major runny nose. I need one of your wives to nurse me back to health. lol but the rule is they need to be hot and horny. lol!!!!
http://www.bonanza.com/listings/SAMSUNG-Sprint-Airave-Cell-Phone-Signal-Booster-tower/40000088
These for sure work. sadly. since you're already there.... no point in ordering it. haha. But they could use it. Do your parents have mobiles? guessing they have the better provider with the best 4G in the USA which is verizon.
I got the phone to finally update profile. So the 3g came back and it connects to the internet now. But I still can't make calls it text anyone. but now it keeps saying "Radio Interface Resource Shortage".
Sent from my PG86100 using xda premium
fearwillkeepus said:
I got the phone to finally update profile. So the 3g came back and it connects to the internet now. But I still can't make calls it text anyone. but now it keeps saying "Radio Interface Resource Shortage".
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
You sir need to do a hands-free activation.
##786# > reset > reboot.
I had to call Sprint and they updated me on the network.
Sent from my PG86100 using xda premium
i have the same problem will do the same

cant make calls/send text since new PRL!

so this morning i saw on XDA that a new PRL update was out for the evo. i did the *2 thing and clicked update PRL. it said it updated but ever since than i CANNOT make calls nor send or get texts. nor can i put 3g on. =/
has anyone else had this issue or should i just call sprint.
Warrior 3000 said:
so this morning i saw on XDA that a new PRL update was out for the evo. i did the *2 thing and clicked update PRL. it said it updated but ever since than i CANNOT make calls nor send or get texts. nor can i put 3g on. =/
has anyone else had this issue or should i just call sprint.
Click to expand...
Click to collapse
I updated to the latest PRL and I have been having trouble acquiring 3g connection at work in Houston. It goes in and out and the data speeds are abysmal. It is very fustrating. My OG Evo was slow but not this slow here at my office. Im not a happy camper....
Have you rebooted?
at least you get some what of 3g. every time i turn 3g on i get "sprint error code 97"
i cant send texts or make calls.
i think my PRL update failed mid download and now i cant update it at all. ugh this is so annoyinggg
iv rebooted so many times. every time i go to *2 it says i have an PRL update. when i go to click it i get this..
Try turning on wifi, then turning mobile off. Then wifi off, and the mobile back on.
Mine had to try turning on a few times, but eventaully came back. Thing is, my prl didn't even update.
Still on the same one, which apparently can vary by location.
Doing the *2 will probably always tell you there is an update.
Mine came with that prl. I haven't had a issues other then Wednesday it wouldn't connect for about a half hour. I did about the reboots and it finally worked again
Sent from my EVO using xda premium
If you are having issues make sure you also update your profile. The option is right above "update prl"
Settings>System Updates>Update Profile
Also, try updating your PRL through the phone and not through *2 first and see if that works, then update your profile.
O.LPZ81 said:
I updated to the latest PRL and I have been having trouble acquiring 3g connection at work in Houston. It goes in and out and the data speeds are abysmal. It is very fustrating. My OG Evo was slow but not this slow here at my office. Im not a happy camper....
Click to expand...
Click to collapse
I live in Houston (Sugar Land) as well and yesterday I had a chance to play with this. WOW, just leaving my house and not turning WiFi off it wouldn't connect to 3G, I would get the icon everyonce in a while, but trying to get a speed test i would get connection failure every time...
So I turned off data, wifi then turned back on and it worked. I hope I don't have to do this every time... but I can tell you before this I didn't do this and noticed when I would turn my phone on after i left my house (WiFi) for the first 5 seconds or so after the screen lit up there would be no 3G icon, then it would appear and get up/down arrow traffic...
Seems something is wonky? Not sure if this update fixed or made it worse, once I was able to connect I got really good (for 3G on sprint) speeds 1.4 down and .7 up... I would do a screen shot, but forgot how? thought it was power home but that isn't working..
still love the phone though...
Dannydeez said:
If you are having issues make sure you also update your profile. The option is right above "update prl"
Settings>System Updates>Update Profile
Also, try updating your PRL through the phone and not through *2 first and see if that works, then update your profile.
Click to expand...
Click to collapse
I got into settings but there is no "system updates" or "update profile". There was on my who 3d. Is it hidden somewhere?
I tried to update, prl stayed the same. 3g went out, until turning mobile data off, and back on.
Sure wish they'd flip the LTE switches here in their hometown. I'm roughly 2 miles from sprint headquarters..
Glad I don't see the bill, because if I did I'd stop paying it.
This seems to be a common thing this morning. I spent an hour on the phone with tech support. She told me to take the phone back, however it seems that a lot of people had this problem. Mine is back up and running with 3g.
Sent from my htc_jewel using Tapatalk 2
SteelH said:
I got into settings but there is no "system updates" or "update profile". There was on my who 3d. Is it hidden somewhere?
Click to expand...
Click to collapse
It's there for me, FWIW.
Sent from my EVO using Tapatalk 2
I just updated my phone and everything is work as of right now. My phone is also rooted....
Sent from my EVO LTE using xda app-developers app
LMMT said:
It's there for me, FWIW.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
What to
Are u running.g?
Speeds have been abysmal since about early afternoon here in VA. Speedtested and got anywhere between 90-220ish kbs, can barely stream Pandora on low quality (which means it's TERRIBLE).
Updated PRL and didn't really see any differences.
What is the new number of the prl..still 25004 here.
Sent from my C64 w/Epyx FastLoad cartridge
I had the same issue on my phone. I called Sprint and had to do a factory reset before I could re-establish a data connection. Make sure your contacts and any files you want to keep are backed up and clear out Google Wallet if you haven't already and factory reset the phone. Go through the normal activation process and you should be back up. I won't touch my PRL update again unless I absolutely have to.
The Dark One
Anybody still having this issue? I tried "all of the above" minus a factory reset withno results until I turned LTE off... so far, all is fine.
Nashville, TN btw...
Sent from my EVO using xda app-developers app
SteelH said:
What to
Are u running.g?
Click to expand...
Click to collapse
I'm on Mean Rom, currently. I'm certain the setting was there on flex360s, and Fresh Rom, too. Not 100% sure about Fresh Rom, though.
I always appreciated your work on previous devices. Are you considering making a rom for the LTE?
Sent from my EVO using Tapatalk 2

[Q] Sprint Note 3 not registering on Airave Network Extender

So, I have had my Note 3 for about 3 weeks now and it has started to act shy around my Airave at home. Usually, I walk in the door and it's registered on it, but the last week or so it wont. Even if I power the phone off and back on it still camps on the 0-1 bar sprint network outside. My wife's S4 registers on it, no problem. I have called into Sprint, and we have reactivated, reset the profile on the phone and that works (as long as I stay within the range of the airave). The moment I leave and come back --- bam --- no airave coverage for me on my Note 3.
Has anyone else experienced this? Any tips or ideas? I have the Airave 2.5.
wpoole said:
So, I have had my Note 3 for about 3 weeks now and it has started to act shy around my Airave at home. Usually, I walk in the door and it's registered on it, but the last week or so it wont. Even if I power the phone off and back on it still camps on the 0-1 bar sprint network outside. My wife's S4 registers on it, no problem. I have called into Sprint, and we have reactivated, reset the profile on the phone and that works (as long as I stay within the range of the airave). The moment I leave and come back --- bam --- no airave coverage for me on my Note 3.
Has anyone else experienced this? Any tips or ideas? I have the Airave 2.5.
Click to expand...
Click to collapse
Have you tried resetting the Airave? Also, I had a problem with it last week. I went online to my Sprint Account > My Preferences > Manage my Airave and reentered the phone numbers allowed to access the Airave and the Zip Code and it solved the problem for me.
Having the same problem. My s4 never had an issue connecting and reconnecting. I've also tried resetting it but that didn't work. I updated the zip code on sprint's website but that didn't help either.
I recently got the airrave setup and running but my note was the only phone not connecting. I'd tried everything and what finally started it working was using PRL helper to roll my PRL back to an older version like my wife's S4. Been working great every since and I'm thinking somehow the newer PRL was ignoring the airrave.
I don't have the airave restricted in my account. It's wide open for anyone to use. I will check on the zip code. Thanks for the tip.
Sent from my SM-N900P using xda app-developers app
wpoole said:
I don't have the airave restricted in my account. It's wide open for anyone to use. I will check on the zip code. Thanks for the tip.
Sent from my SM-N900P using xda app-developers app
Click to expand...
Click to collapse
I live in an apartment complex so I have to restrict it to my numbers. The Airave can only handle 10 lines at a time so if it's full with other sprint users in the area, I can't get on. There used to be an option to restrict the square footage of the signal but that was removed a while back.
piaa_nissan said:
I recently got the airrave setup and running but my note was the only phone not connecting. I'd tried everything and what finally started it working was using PRL helper to roll my PRL back to an older version like my wife's S4. Been working great every since and I'm thinking somehow the newer PRL was ignoring the airrave.
Click to expand...
Click to collapse
I had to do a similar thing. I had sprint send me the previous prl and fixed my issues.
It seems the latest prl causes issues and will make your airrave useless.
Sent from my SM-N900P using Tapatalk
Airave issue partially solved
Ok, I downloaded PRL Helper from the play store ((thanks piaa_nissan)) and I found a PRL list for sprint (http://forum.xda-developers.com/showthread.php?t=1880781 I found that changing the PRL did help. I went to the 51xxx PRL and it allowed me to register on my Airave. However, I did experience problems with outgoing SMS messages.
I read on the Sprint users forum that the 800 Mhz band is causing the issue with the Airave. Sprint is rolling out 800 SMR in my area and the phone will stay locked on it vs. jumping over to the stronger 1900 Mhz on the Airave.
wpoole said:
Ok, I downloaded PRL Helper from the play store ((thanks piaa_nissan)) and I found a PRL list for sprint (http://forum.xda-developers.com/showthread.php?t=1880781 I found that changing the PRL did help. I went to the 51xxx PRL and it allowed me to register on my Airave. However, I did experience problems with outgoing SMS messages.
I read on the Sprint users forum that the 800 Mhz band is causing the issue with the Airave. Sprint is rolling out 800 SMR in my area and the phone will stay locked on it vs. jumping over to the stronger 1900 Mhz on the Airave.
Click to expand...
Click to collapse
My phone used to connect to my Airwave, but couldn't send a text. I unplugged the Airwave for a while (couple of days), connected it again so my wife could have good signal and now my phone doesn't connect to the Airwave. I just went to the 56xxx PRL and will test when I get home from work to see if it connects to the Airwave and allows me to send a text.
peterpopanut said:
My phone used to connect to my Airwave, but couldn't send a text. I unplugged the Airwave for a while (couple of days), connected it again so my wife could have good signal and now my phone doesn't connect to the Airwave. I just went to the 56xxx PRL and will test when I get home from work to see if it connects to the Airwave and allows me to send a text.
Click to expand...
Click to collapse
Mine settled down now and I am able to send SMS's with the 51xxx PRL on the Airave.
wpoole said:
Mine settled down now and I am able to send SMS's with the 51xxx PRL on the Airave.
Click to expand...
Click to collapse
Hmm... I may try that PRL then. When I got home, my phone connected to the Airwave and was able to send a text, but then I went back down to no bars. It was connecting and dis-connecting all night.
Before I switch PRLs, I am going to add my phone number to the Airwave to see if that helps any.
wpoole said:
Mine settled down now and I am able to send SMS's with the 51xxx PRL on the Airave.
Click to expand...
Click to collapse
Did using 51xxx interfere affect LTE reception at all?
ProvPC said:
Did using 51xxx interfere affect LTE reception at all?
Click to expand...
Click to collapse
It didn't for me. I still pick up LTE when I am out and about with the 51xxx prl.
Sent from my SM-N900P using xda app-developers app
I spent over a half hour with a level 2 tech support guy from Sprint. I tried everything he could think of, and nothing allowed my note 3 to connect with the Airwave. I wish I could describe this better, but he had me go into a troubleshooting mode on the phone and check a channel setting. It turns out each phone is on one of 3-4 channels. One of the channels will not work with the Airwave. Guess what, I'm on that channel. It seems like the channel is 1476, but I might be off base on that one. The only solution is to send me a new phone (with no guarantee it won't be on the same channel). Sprint is upgrading the towers in my area, so I'm going to live with it for now.
stashu11 said:
I spent over a half hour with a level 2 tech support guy from Sprint. I tried everything he could think of, and nothing allowed my note 3 to connect with the Airwave. I wish I could describe this better, but he had me go into a troubleshooting mode on the phone and check a channel setting. It turns out each phone is on one of 3-4 channels. One of the channels will not work with the Airwave. Guess what, I'm on that channel. It seems like the channel is 1476, but I might be off base on that one. The only solution is to send me a new phone (with no guarantee it won't be on the same channel). Sprint is upgrading the towers in my area, so I'm going to live with it for now.
Click to expand...
Click to collapse
Did you manually try changing your prl?
Sent from my SM-N900P using Tapatalk
I'm not sure exactly what you mean my manual. I've gone to the menu and done the update that way, but I haven't downloaded a specific PRL and installed it.
Sent from my SM-N900P using XDA Premium 4 mobile app
stashu11 said:
I'm not sure exactly what you mean my manual. I've gone to the menu and done the update that way, but I haven't downloaded a specific PRL and installed it.
Sent from my SM-N900P using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Download prl helper in the play store.
Then download this file https://db.tt/xbnGV5lS and put it in the root directory of your internal SD card.
Then simply open up the prl helper app and install that prl.
Should fix your issues.
Let me know how it works.
Sent from my SM-N900P using Tapatalk
Does your phone pick up any 4g service at all in your house?
Sent from my SM-N900P using XDA Premium 4 mobile app
code 34
Your documented process to revert to a different PRL fixed my inability to connect to our Airave, but now the problem sending text messages has returned. After attempting to send a text, delivery times out and I get a "code 34" error. If I power off the airave and retry, it works fine. Any insight??
janasrs said:
Your documented process to revert to a different PRL fixed my inability to connect to our Airave, but now the problem sending text messages has returned. After attempting to send a text, delivery times out and I get a "code 34" error. If I power off the airave and retry, it works fine. Any insight??
Click to expand...
Click to collapse
People reported that issue. Try giving it a few hours and keep trying to send text messages hopefully it will eventually fix itself
Sent from my SM-N900P using Tapatalk

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