So I patiently waited for ICS. Upgraded via Kies air or w/e it's called.
Ever since my phone has been a piece of crap.
First, the battery life became laughable. My phone was only lasting 6 or 7 hours where it had normally lasted me all day.
Then, it stopped playing my music. Win Amp would not open. Google Music couldn't recognize the files. The gallery still worked and when I downloaded the files from Kies the songs were fine.
Finally, it stopped charging correctly. My phone is now completely dead and will not charge.
What is going on? Do I need to just send my phone in and get another? I have insurance and everything on it, but I hate having to go through phones like this. It's wasteful.
Update: If I hold it a certain way it will charge. (Ghetto)
Still, it's rebooting itself often, even when I havent even unlocked it from booting up.
mistermartian said:
Update: If I hold it a certain way it will charge. (Ghetto)
Still, it's rebooting itself often, even when I havent even unlocked it from booting up.
Click to expand...
Click to collapse
if your phone has issues charging even while is off there's something wrong with the hardware/usb plug, are you using the original charger/cable that came with? if you get it charged , you should try updating it again and see if it was a bad download of the update.
roloracer said:
if your phone has issues charging even while is off there's something wrong with the hardware/usb plug, are you using the original charger/cable that came with? if you get it charged , you should try updating it again and see if it was a bad download of the update.
Click to expand...
Click to collapse
Yes. I've already updated it twice because the battery issue. I called AT&T and Samsung and they both told me to re-do the update so I did.
Now the phone won't f*ck*ng charge.
mistermartian said:
Yes. I've already updated it twice because the battery issue. I called AT&T and Samsung and they both told me to re-do the update so I did.
Now the phone won't f*ck*ng charge.
Click to expand...
Click to collapse
have you tried charging it in recovery mode/download mode or off?
mistermartian said:
Yes. I've already updated it twice because the battery issue. I called AT&T and Samsung and they both told me to re-do the update so I did.
Now the phone won't f*ck*ng charge.
Click to expand...
Click to collapse
have you tried another battery, just replace it...go to your att store see they will replace the battery to see if it the battery....i have had that done for me...if you have a att store?
should be a free fix if it is the battery...
roloracer said:
have you tried charging it in recovery mode/download mode or off?
Click to expand...
Click to collapse
I can't even get the phone on.
bigjoe2675 said:
have you tried another battery, just replace it...go to your att store see they will replace the battery to see if it the battery....i have had that done for me...if you have a att strore?
Click to expand...
Click to collapse
Yes, I always buy an extra battery when I get a new phone.
bigjoe2675 said:
have you tried another battery, just replace it...go to your att store see they will replace the battery to see if it the battery....i have had that done for me...if you have a att strore?
Click to expand...
Click to collapse
true, or he might have a bad usb port.
mistermartian said:
I can't even get the phone on.
Yes, I always buy two batteries when I get a new phone.
Click to expand...
Click to collapse
I would take in to the ATT store if you have one...or keep calling, if I don't get an answer....I yell supervisor...
But att takes good care of me...
what the poss of having two bad batteries....? you have the same issues with the oem battery as you do with the replacement battery?
usb port on the phone is there any damage that you can see...I would just keep on the ATT to fix and or replace...
bigjoe2675 said:
I would take in to the ATT store if you have one...or keep calling, if I don't get an answer....I yell supervisor...
But att takes good care of me...
Click to expand...
Click to collapse
I had Verizon for years. They always did great things, but were pretty expensive. My bill was around $120 after taxes.
I switched to AT&T for this phone and because it was a bit cheaper (on paper, my phone bill is still $105), but since the ICS upgrade everything has gone to hell. AT&T is no help... at all. They suggest I send it into Samsung for repair. They don't want to replace it because the phone isn't physically damaged... even though I pay extra for the insurance that says my phone can be replaced if lost, stolen or damaged... they won't do anything.
I'm glad I didn't sign a contract with them. I swore off Samsung when I was in college because I've never owned a Samsung device that didn't become a hassle after a few months.
mistermartian said:
I had Verizon for years. They always did great things, but were pretty expensive. My bill was around $120 after taxes.
I switched to AT&T for this phone and because it was a bit cheaper (on paper, my phone bill is still $105), but since the ICS upgrade everything has gone to hell. AT&T is no help... at all. They suggest I send it into Samsung for repair. They don't want to replace it because the phone isn't physically damaged... even though I pay extra for the insurance that says my phone can be replaced if lost, stolen or damaged... they won't do anything.
I'm glad I didn't sign a contract with them. I swore off Samsung when I was in college because I've never owned a Samsung device that didn't become a hassle after a few months.
Click to expand...
Click to collapse
wow...sorry...you pay 105 tell me that is for more than one line?
do you have a ATT store in your area?
btw I pay for 6 lines, 3 with data plans...$260
bigjoe2675 said:
wow...sorry...you pay 105 tell me that is for more than one line?
do you have a ATT store in your area?
btw I pay for 6 lines, 3 with data plans...$260
Click to expand...
Click to collapse
Yeah. Most cell phone plans are 79.99, but adding on data and insurance drags your bill up.
It's super cheap to add on lines though. When my brother moves here I can add him to my plan for ten bucks and he's going to split it with my, knocking my bill down to 60 or so bucks for each of us. Hopefully his girlfriend will jump on the plan too.
mistermartian said:
Yeah. Most cell phone plans are 79.99, but adding on data and insurance drags your bill up.
It's super cheap to add on lines though. When my brother moves here I can add him to my plan for ten bucks and he's going to split it with my, knocking my bill down to 60 or so bucks for each of us. Hopefully his girlfriend will jump on the plan too.
Click to expand...
Click to collapse
yerp...if she doesn't....I would jump her....LOL
kidding...or am I....kidding
Why is it ghetto to hold your phone a certain way to get it to charge?
bigjoe2675 said:
wow...sorry...you pay 105 tell me that is for more than one line?
do you have a ATT store in your area?
btw I pay for 6 lines, 3 with data plans...$260
Click to expand...
Click to collapse
baudilus said:
Why is it ghetto to hold your phone a certain way to get it to charge?
Click to expand...
Click to collapse
Because that's what my cousins do to get their boost mobile phones to charge with their Shell station chargers after their phone has been washed one too many times.
I feel your pain having had the same problem. Turned out to be a bad battery. A quick visit to an AT&T outlet proved the point and facilitated picking up a new battery. Do, however, make sure you've got the OEM cable and charger, that makes a big difference. And needless to say, the OEM battery.
bigjoe2675 said:
wow...sorry...you pay 105 tell me that is for more than one line?
do you have a ATT store in your area?
btw I pay for 6 lines, 3 with data plans...$260
Click to expand...
Click to collapse
Thats pretty good deal. I have 3 lines, all 3 have unlimited text, 2 have ins and unlimited data, the 3rd has lowest data package and i pay $189/mo. I keep trying to get a lower rate but they said the only way would be to ditch my unlimited date...yea right.
Sent from my SAMSUNG-SGH-I717 using xda premium
nash2000 said:
Thats pretty good deal. I have 3 lines, all 3 have unlimited text, 2 have ins and unlimited data, the 3rd has lowest data package and i pay $189/mo. I keep trying to get a lower rate but they said the only way would be to ditch my unlimited date...yea right.
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
and I got my Note Free....LOL...., they couldn't put an unlock att phone (non smart) back to the att network (for my kid)...that I bought off ebay...hour later 3 tech laters...they said we will just send you a new phone, what do you want....I wantz a Note.....free...bam gotz a note....
LOL, true story.
mistermartian said:
So I patiently waited for ICS. Upgraded via Kies air or w/e it's called.
Ever since my phone has been a piece of crap.
First, the battery life became laughable. My phone was only lasting 6 or 7 hours where it had normally lasted me all day.
Then, it stopped playing my music. Win Amp would not open. Google Music couldn't recognize the files. The gallery still worked and when I downloaded the files from Kies the songs were fine.
Finally, it stopped charging correctly. My phone is now completely dead and will not charge.
What is going on? Do I need to just send my phone in and get another? I have insurance and everything on it, but I hate having to go through phones like this. It's wasteful.
Click to expand...
Click to collapse
Have you tried unplugging the charger, remove battery and put battery back in, LEAVE CHARGER UNPLUGGGED
Then press and hold the power for 8 seconds until it vibrates and immediately release the power button.
After trying this, do you get stuck at any point? i.e., phone doesn't vibrate when holding in power for 8 sec...
mistermartian said:
What is going on? Do I need to just send my phone in and get another? I have insurance and everything on it, but I hate having to go through phones like this. It's wasteful.
Click to expand...
Click to collapse
Yes, that is what you need to do. You are obviously experiencing exceptional problems. If you have insurance, this is a no-brainer. What's wasteful is the amount of time and energy you're expending on a lost cause.
Related
I bought a Photon from a guy off CL today. It was new but one that was sent back as a warranty replacement phone. Still had the screen protector on it, the battery was in a sealed as was the back plate.
Here's my issue
When youre using the phone, about every 15 seconds, the displays shuts down. It doesnt actually shut down, it just displays nothing.. the display light at the bottom is still on and pressing the power button twice fixes it for about 15-20 seconds. Basically you have to put the screen to sleep and then wake it back up to the lock screen.
Is this a known issue or did I get a lemon? Ill probably never track this guy down again to make this right.
Have you tried chaning the display settings?
Settings >> Display >>> Screen time out increase to something else??? While you are there make sure it is not on 15second timeout????
Having the timeout at this setting would explain this weirdness?
MadFlava said:
I bought a Photon from a guy off CL today. It was new but one that was sent back as a warranty replacement phone. Still had the screen protector on it, the battery was in a sealed as was the back plate.
Here's my issue
When youre using the phone, about every 15 seconds, the displays shuts down. It doesnt actually shut down, it just displays nothing.. the display light at the bottom is still on and pressing the power button twice fixes it for about 15-20 seconds. Basically you have to put the screen to sleep and then wake it back up to the lock screen.
Is this a known issue or did I get a lemon? Ill probably never track this guy down again to make this right.
Click to expand...
Click to collapse
Take it to the sprint store. My first off ebay was riddled with issues, second from asurion is still running flawless
Sent from my MB855 using XDA App
Try
Settings,Dispaly, Screen time out.
It not the screen timeout. The screen isnt actually going off.. its just going black.. the backlight stays on and the buttons stay lit up and touching the screen actually makes things happen, you just cant see them happening. Actually turning the screen off and then back on with the power button is the only way to fix it.
Well, took it to Sprint and they wouldnt touch it. Told me it had to be on the account for 30 days. I doubt I have any luck getting the guy I bought it from to help me get it warrantied so I guess Im stuck with yet another Sprint POS.
Took the phone to a non corporate store and talked the tech into ordering me a replacement. We discussed that phone versus the Epic 4G Touch and he agreed with me that the Photon was a far superior device from an actual phone standpoint.
Nice you lucked out.
MadFlava said:
Took the phone to a non corporate store and talked the tech into ordering me a replacement. We discussed that phone versus the Epic 4G Touch and he agreed with me that the Photon was a far superior device from an actual phone standpoint.
Click to expand...
Click to collapse
MadFlava said:
Well, took it to Sprint and they wouldnt touch it. Told me it had to be on the account for 30 days. I doubt I have any luck getting the guy I bought it from to help me get it warrantied so I guess Im stuck with yet another Sprint POS.
Click to expand...
Click to collapse
This is garbage if you have TEP there is no reason they shouldn't work on your phone...
Rule #1. Never tell sprint you bought a phone from Craigslist or any other place besides radio shack, target, bestbuy etc. I've purchased a **** ton of CL phones so i have experience lol. When you buy a CL phone you just call to activate it and if they ask just say you got it full price from best buy. They shouldn't really ask questions. Also, if your previous phone was insured it should transfer over without question. As far as getting a replacement, you need to create an elaborate story with details and make believe issues then they'll send you out a replacement lol. They like to "troubleshoot" first.
kennypow3rs said:
Rule #1. Never tell sprint you bought a phone from Craigslist or any other place besides radio shack, target, bestbuy etc. I've purchased a **** ton of CL phones so i have experience lol. When you buy a CL phone you just call to activate it and if they ask just say you got it full price from best buy. They shouldn't really ask questions. Also, if your previous phone was insured it should transfer over without question. As far as getting a replacement, you need to create an elaborate story with details and make believe issues then they'll send you out a replacement lol. They like to "troubleshoot" first.
Click to expand...
Click to collapse
Thanks for the advice. Ill definitely use it next time this comes up. Im hoping the Photon serves me well enough to finish out my contract and just to VZW.
MadFlava said:
Thanks for the advice. Ill definitely use it next time this comes up. Im hoping the Photon serves me well enough to finish out my contract and just to VZW.
Click to expand...
Click to collapse
Yeah mine expires feb 17th this year. Not sure if I'm staying or switching. I've definitely never had an issue getting a replacement phone for one that I purchased from CL. I hope it works out for you!!
Hello,
With Sprint switching to LTE and the fact that there are Cities like Las Vegas where 3G Speeds have increased greatly has me leaning towards staying.
In truth, thanks to my EVO 3D fiasco, I have a 0 Dollar ETF so I could leave Sprint today without paying a dime. It is just after being with them for almost 13 years with a perfect Payment History really helps when it comes to getting credits, swaps, etc..
Also, I really think that the Photon is about as good as any Android Device out there. I do think the RAZR is rad and hope that Sprint gets something similar when the LTE Devices are released in June or so.
Cheers,
JJ
Sprints beefing up 3G and 4G. So for cities without LTE by mid 2012 3G updates should start rolling out. Of course their goal is to have LTE coverage everywhere by 2013. As much as sprint pisses me off they by far have the best plans for voice and data.
The coverage where I live is awful. Not to mention that Sprint has treated me like crap throughout this whole Epic 4G Touch ordeal. I seriously have almost become unemployed because of this phone and Ive gotten no sympathy from Sprint whatsoever.
I understand there are policies and stuff in place but when you have someone telling you "Look, this phone loses signal and you guys KNOW It loses signal and Ive already been written up twice at work because of this phone" youd think you'd get a little sympathy. All I got from Sprint was "Well, just reboot it when that happens" and told to go on my merry way.
MadFlava said:
The coverage where I live is awful. Not to mention that Sprint has treated me like crap throughout this whole Epic 4G Touch ordeal. I seriously have almost become unemployed because of this phone and Ive gotten no sympathy from Sprint whatsoever.
I understand there are policies and stuff in place but when you have someone telling you "Look, this phone loses signal and you guys KNOW It loses signal and Ive already been written up twice at work because of this phone" youd think you'd get a little sympathy. All I got from Sprint was "Well, just reboot it when that happens" and told to go on my merry way.
Click to expand...
Click to collapse
Unemployed over a cell phone?
Sent from my MB855 using xda premium
LexLuger82 said:
Unemployed over a cell phone?
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
When people expect to be able to get in touch with you and cant, why not? Makes it look like Im not doing my job when people call me and the calls go straight to voicemail and when LoS happens on the Epic 4G Touch, thats exactly what happens.
MadFlava said:
When people expect to be able to get in touch with you and cant, why not? Makes it look like Im not doing my job when people call me and the calls go straight to voicemail and when LoS happens on the Epic 4G Touch, thats exactly what happens.
Click to expand...
Click to collapse
This is true. My supervisor calls and sends us text messages 24/7 and if my phone is going straight to voicemail it doesn't look good.
kennypow3rs said:
This is true. My supervisor calls and sends us text messages 24/7 and if my phone is going straight to voicemail it doesn't look good.
Click to expand...
Click to collapse
Yep and I work in IT support so a lot of times, Im in server rooms all the time and those things are like standing in wind tunnels. Its hard enough to hear a phone ring in there when its working right. When it goes LoS, I have no way of knowing until I can get somewhere and pull the phone out of my pocket.
Its Samsung.. I got sucked back in and bought another one after I swore after the Nexus S I was done with them. But, I mistakenly thought "Well, theyve had this phone out overseas for 6 months, they have the bugs worked out of it." I guess I should have considered that overseas is GSM and that added a whole new wrinkle to the equation.
MadFlava said:
Yep and I work in IT support so a lot of times, Im in server rooms all the time and those things are like standing in wind tunnels. Its hard enough to hear a phone ring in there when its working right. When it goes LoS, I have no way of knowing until I can get somewhere and pull the phone out of my pocket.
Its Samsung.. I got sucked back in and bought another one after I swore after the Nexus S I was done with them. But, I mistakenly thought "Well, theyve had this phone out overseas for 6 months, they have the bugs worked out of it." I guess I should have considered that overseas is GSM and that added a whole new wrinkle to the equation.
Click to expand...
Click to collapse
Cdma sucks period
Sent from my MB855 using xda premium
Delete....
tailsthecat3 said:
As the title states, I discovered one red pixel. I hate it. So I'm looking for suggestions to get this repaired.
I'm trying software solutions for now. But can someone recommended a reputable service company that could repair/replace the screen?
I'm good with that sort of stuff and wouldn't mind repairing or replacing the screen myself.
Please and thank you! I found this discovery to be quite devastating and am the type to do whatever it takes to get the device to where I want. Thanks, again.
Sent from my Google Nexus S 4G via XDA Premium
Click to expand...
Click to collapse
Damn that sucks lol I'm ocd when it comes to a dead pixle or lint on a screen protector . There is a guide on here to replace ur screen also ebay has new screens pretty cheap . You also could have Sprint fix it if you bring your own part maybe . I would do it my self if I didn't have insurance on it.
you might be able to find an app or video that flashes a bunch of colors a lot, I did that with an ipod that had a stuck pixel and it fixed it for me
I know I fixed one on a monitor by putting pressure wth my finger and turning the monitor off and on. Not sure if the touch screen stops that front being a solution.
Delete....
You can do that, but they will know it was unlocked.
Odoslané z môjho HTC EVO 3D X515m cez Tapatalk
Delete....
tailsthecat3 said:
I've seen bootloaders with custom lock/unlock messages. There has to be a way to make it read 'locked'. Thanks.
Sent from my Google Nexus S 4G via XDA Premium
Click to expand...
Click to collapse
I know what you mean man . But on the new hboot your stuck with relocked sucks. Anyways hope you get it fixed.
If you are going to send it to the insurance anyway, get everything you want out, then crack it.... i mean literally just drop it till the screen brakes, then take it to the insurance for a cracked screen, or sink it! ...not prove it was ever rooted!...it might work...what you think?
sairegsx said:
If you are going to send it to the insurance anyway, get everything you want out, then crack it.... i mean literally just drop it till the screen brakes, then take it to the insurance for a cracked screen, or sink it! ...not prove it was ever rooted!...it might work...what you think?
Click to expand...
Click to collapse
Worked for my evo 4g...I stuck it in a cup of water... Then turned it on and put it in the freezer
If you want to do it the "free" way pull battery... Insert into microwave for 10th seconds... And try to turn it on.... If it doesn't turn on go to sprint and say "it got warm on the charger and won't turn on"
If it does turn on try the microwave again (not long enough to melt anything just enough to fry the motherboard)
*note*
People have been doing this since the G1 days and has worked for people...don't blame me if it doesn't tho
Delete....
Bear gri11z said:
Worked for my evo 4g...I stuck it in a cup of water... Then turned it on and put it in the freezer
If you want to do it the "free" way pull battery... Insert into microwave for 10th seconds... And try to turn it on.... If it doesn't turn on go to sprint and say "it got warm on the charger and won't turn on"
If it does turn on try the microwave again (not long enough to melt anything just enough to fry the motherboard)
*note*
People have been doing this since the G1 days and has worked for people...don't blame me if it doesn't tho
Click to expand...
Click to collapse
That is called insurance fraud and is illegal .
sairegsx said:
If you are going to send it to the insurance anyway, get everything you want out, then crack it.... i mean literally just drop it till the screen brakes, then take it to the insurance for a cracked screen, or sink it! ...not prove it was ever rooted!...it might work...what you think?
Click to expand...
Click to collapse
Well, if repair technicians are apes from Amazon rain forest, then yes, this could work.
tailsthecat3 said:
I don't pay for insurance because I bought a brand new phone and I refuse to pay a monthly fee to have the device I purchased new, replaced by a refurb.
I refuse to give up but if anyone has a link to an OEM official screen, not a cheapy on eBay, please, please link. I am so, so distraught over this ...sucks being a nerd.
Sent from my Google Nexus S 4G via XDA Premium
Click to expand...
Click to collapse
You get a new phone from insurance.
If you got the phone within the past 14 days, they will swap it out for you with a new one free of charge.
You can also return it and get another phone like the ET4G.
If it's been over 14 days but within 30 days, you can still get the Sprint TEP insurance which replaces it with a new one. Pull battery during a flash and then it won't boot up. Give it to them and tell them it stopped working. They will replace it with a new one.
Even if it's been over 30 days, you can call and (politely) complain about how you bought the phone new and it had a dead pixel. They will send you a new one free of charge (you will have to send yours back but they will send you a new one)
These will all work with an unlocked bootloader since they don't check. If you want to be more safe, you can run 'fastboot oem lock' in a terminal while in bootloader, but it will say ***RELOCKED*** at the top and you won't be able to unlock it again.
That is called insurance fraud and is illegal .
Click to expand...
Click to collapse
Yes, very illegal, and is why our insurance deductibles go up every year or so.
I refuse to pay a monthly fee to have the device I purchased new, replaced by a refurb.
Click to expand...
Click to collapse
Once you take the phone out of the box and turn it on, it is "used". Not sure why people feel they are entitled to a brand new phone to replace a used one. Sprint will give you a new one under warranty for the first 30 days if you have problems. Otherwise, you get a refurbished one to replace your used one.
You get a new phone from insurance.
Click to expand...
Click to collapse
No you don't. 80% of the time you will get a refurbished one.
If it's been over 14 days but within 30 days, you can still get the Sprint TEP insurance which replaces it with a new one. Pull battery during a flash and then it won't boot up. Give it to them and tell them it stopped working. They will replace it with a new one.
Click to expand...
Click to collapse
Once again insurance fraud is illegal.
If the OP has had the phone less than a year, a dead pixel is covered by the factory warranty through sprint. Just unroot and take into a corporate sprint store, they will either fix the screen, or give you a replacement for free. Insurance is not needed if you are within one year from the purchase date. Insurance is only for losing/breaking/stealing your phone.
These will all work with an unlocked bootloader since they don't check.
Click to expand...
Click to collapse
Every corporate sprint location will check if your device is rooted. If it is, they will just ask you to unroot it, so he might as well just unroot before going in.
Thanks to a few of you.
I'm returning it for a new one.
Mods please lock and delete this crap thread.
Sent from my Google Nexus S 4G via XDA Premium
Got the note today, but my back door won't close due to 2 prongs being molded incorrectly...grr
I would call AT&T and tell them. See if they can next day day air you a new one.
This has got to be the worst one I've heard all day.
phoenixdude24 said:
Got the note today, but my back door won't close due to 2 prongs being molded incorrectly...grr
Click to expand...
Click to collapse
That sucks!
I would head up to the ATT store and get them to trade the back for one off their phone.
droidal said:
That sucks!
I would head up to the ATT store and get them to trade the back for one off their phone.
Click to expand...
Click to collapse
I would too. I'd give them a call first and then drive to the nearest AT&T store to demand an exchange. I'm sure they've got their supply already.
droidal said:
That sucks!
I would head up to the ATT store and get them to trade the back for one off their phone.
Click to expand...
Click to collapse
I tried that but the store i went to had 0 notes, and said even if they had one they couldn't do a swap...
So at&t says they can't ship me just a battery door and has to send me a replacement phone, but they won't ship out the replacement until I agree to pay the full price again (692$ after taxes) and then they'll refund me the first total in about 2 weeks after they've received the first phone back. I'm not paying 700$ for a new battery door, this is asinine...
at this point, manage with the broken one and order one for about 13$ online to save yourself the hassle of the payments and refunds. Thats absurd though.
phoenixdude24 said:
So at&t says they can't ship me just a battery door and has to send me a replacement phone, but they won't ship out the replacement until I agree to pay the full price again (692$ after taxes) and then they'll refund me the first total in about 2 weeks after they've received the first phone back. I'm not paying 700$ for a new battery door, this is asinine...
Click to expand...
Click to collapse
not the best option but you could just get one of them flip cases that best buy is giving out with pre-orderes, i believe i read those are a back with the flip cover attached.
valleng said:
at this point, manage with the broken one and order one for about 13$ online to save yourself the hassle of the payments and refunds. Thats absurd though.
Click to expand...
Click to collapse
I thought of that, but it seems ridiculous that I spent almost 700 bucks and I can't get a complete phone...
phoenixdude24 said:
So at&t says they can't ship me just a battery door and has to send me a replacement phone, but they won't ship out the replacement until I agree to pay the full price again (692$ after taxes) and then they'll refund me the first total in about 2 weeks after they've received the first phone back. I'm not paying 700$ for a new battery door, this is asinine...
Click to expand...
Click to collapse
Just do that. Its normal procedure. Sorry to hear that.
gordec said:
Just do that. Its normal procedure. Sorry to hear that.
Click to expand...
Click to collapse
I don't exactly have 700$ to play with until at&t decides to give it back...
phoenixdude24 said:
I thought of that, but it seems ridiculous that I spent almost 700 bucks and I can't get a complete phone...
Click to expand...
Click to collapse
Oh I hear you. But some times you just gotta deal. I wouldn't give them another 700 because they messed up either. Just convince yourself you want a battery cover thats a different color so that way you'd have to order it !
I bought an Atrix last year that had a problem with the speaker and I went to the ATT store and they swapped it out right away. They won't just take care of you?
Is it the bottom tabs? They are bigger and are supposed to go in first. If not maybe try an x-acto knife to trim the tabs to the correct spec. Both of mine came in perfect.
macked said:
I bought an Atrix last year that had a problem with the speaker and I went to the ATT store and they swapped it out right away. They won't just take care of you?
Click to expand...
Click to collapse
I tried that first but the 2 stores I went to didn't have any notes to swap. The first had no notes and the seconds were all preordered. I called Samsung and they were more helpful but can't do anything until its officially released on Sunday.
Call att warranty support, not sales
I think it is 1-801-1101
Or just manage until Sunday and go in person to an att store and swap it
phoenixdude24 said:
I tried that first but the 2 stores I went to didn't have any notes to swap. The first had no notes and the seconds were all preordered. I called Samsung and they were more helpful but can't do anything until its officially released on Sunday.
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Sent from my SAMSUNG-SGH-I727 using XDA App
doesn't sound right. This is what I did when my Samsung Infuse failed.
1) in a pleasant manor...went straight to the at&t store and had them deal with it as a "warranty" issue. They actually called the support line and told them that yes, the phone had issues. I just had to get on the line at the AT&T store and agree to the legal jargon.
2) They sent me a new phone (no battery, etc.) with a return box and if they didn't get my broken one back within a certain amount of time (2 weeks??? can't remember) they THEN would charge me for a full phone.
Point is get the local AT&T store employees to support your cause. That shouldn't be a problem.
Just wait till sunday and then go to store.they wil exchange it or give u new back plate.dont buy it from ebay ur nfc wont work.dont feel bad mine was left at front door and it was raining and the whole box was wet.luckly no water on phone.
mintu123 said:
Just wait till sunday and then go to store.they wil exchange it or give u new back plate.dont buy it from ebay ur nfc wont work.dont feel bad mine was left at front door and it was raining and the whole box was wet.luckly no water on phone.
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This phone doesnt have nfc..
I think I saw a person or two say they NEVER got charged for the phone...but my CC was charged and now the charge is gone!
Has this happened to anyone else? My ATT balance is also $-4.99.
I would wait a 1-2 weeks before you feel you received a free note lol.
They usually charge you for pre-auth, remove it, then charge you again or something like this.
Definitely a charge on my account - not just a hold, either.
SysAdmNj said:
I would wait a 1-2 weeks before you feel you received a free note lol.
They usually charge you for pre-auth, remove it, then charge you again or something like this.
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lets see. Kinda a dumb practice because what if when they hit my card again theres no money? I couldnt figure out why my checking went up then i was like OOO
nymviper1126 said:
lets see. Kinda a dumb practice because what if when they hit my card again theres no money? I couldnt figure out why my checking went up then i was like OOO
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Then you get overage charges?? If you bought something that costs $299, I would think you would want to keep that amount in your account!
AT&T is known to do this. I'm not surprise but something it's annoying thinking that they've charged you and then end up spending the money that you're waiting to be taken out of your account.
jpeg42 said:
Then you get overage charges?? If you bought something that costs $299, I would think you would want to keep that amount in your account!
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Theres plenty in the account, just saying!
yeah...our account has not been charged yet. But I'm sure they won't forget.
Mine got charged yesterday. Even i have the phone since Friday.
Sent from my phonalet Galaxy Note™ - please forgive my typos.
ordered friday, it took the money out, but the money was back in on Saturday.. I still havnt really been charged for it either.... weird....
Same for me. It was charged then removed when I preordered. I guess for the authorization. Hasn't been finally charged yet.
Haven't got charged yet either .had my phone since Friday and preordered the 5th . Full price no contract
Sent from my AT&T Galaxy Note
No charge yet here either.
Sent from my Samsung Galaxy Note.
And for my 1000th post I wish to impart upon you all the knowledge I have just gained this afternoon.
If you upgrade you can keep your unlimited data if you add a home phone line for $20/mo. according the the guy at the Verizon store today.
Went in there to try to get my phone replaced under warranty, which they wouldn't do since it has a cracked screen, threatened to leave VZW and was offered an early upgrade. After I asked if my plan would change he said yes, it would go down to 2gb, but then he told me if I added a home phone line I could have unlimited. I have a home phone with AT&T so I'll just port my number over and I'll be set. (I did buy a Magic Jack that I keep forgetting to hook up but I can sell that and hopefully get a refund for the months of service I paid for.)
EDIT: The phone service is a wireless service. According to jayochs it's called Home Phone Connect.
You mean a land line?
maniac2k said:
You mean a land line?
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...
EDIT: Nope. It's wireless phone for your home, you use a regular phone on a wireless thing.
I will have to do that next time
Last upgrade (when I upgraded to the rezound) my unlimited data carried over, and the lady said that she had never seen that happen before, but I will have to try this if they try to take it away)
I call fibs
Synergized GS3
That's some shady **** right there. I have unlimited and had my phone replaced under warranty with no issues. Don't go into the store when doing warranty stuff.
I wonder if Verizon is offering incentives to their store employees to get people off unlimited data. This isn't the first time I've heard of them telling ppl they won't warranty a phone if they don't switch off unlimited
Sent from my ADR6425LVW using Tapatalk 2
All you need to do is an alternate upgrade then put the new device back on your line.
Sent from my ADR6425LVW using xda app-developers app
I dont believe it!!! I work for verizon communications (non wireless) and never heard of that. The only thing wireless does for us is fios. Was it a copper landline or fios? Either way if you kept your unlimited data, thats great! Did they give you a contract on the landline?
chaos254 said:
That's some shady **** right there. I have unlimited and had my phone replaced under warranty with no issues. Don't go into the store when doing warranty stuff.
I wonder if Verizon is offering incentives to their store employees to get people off unlimited data. This isn't the first time I've heard of them telling ppl they won't warranty a phone if they don't switch off unlimited
Sent from my ADR6425LVW using Tapatalk 2
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Sorry, didn't mention my screen is cracked. He said if he did it I'd just get charged for it later so they don't do it anymore.
maniac2k said:
I dont believe it!!! I work for verizon communications (non wireless) and never heard of that. The only thing wireless does for us is fios. Was it a copper landline or fios? Either way if you kept your unlimited data, thats great! Did they give you a contract on the landline?
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I'd have to buy a wireless router/receiver(?) for $12 and the phone service is wireless. So technically I guess it isn't a land line... it's home phone service, $20/mo., call waiting, caller ID, nationwide calling...
Still thinking it through and wondering if that's better to pick up a new phone with new contract or buy a used one and keep unlimited without adding the home phone line. Plus I have to decide between the 2 phones he offered me for the same price but I don't want to hijack my own thread.
feralicious said:
Sorry, didn't mention my screen is cracked. He said if he did it I'd just get charged for it later so they don't do it anymore.
I'd have to buy a wireless router/receiver(?) for $12 and the phone service is wireless. So technically I guess it isn't a land line... it's home phone service, $20/mo., call waiting, caller ID, nationwide calling...
Still thinking it through and wondering if that's better to pick up a new phone with new contract or buy a used one and keep unlimited without adding the home phone line. Plus I have to decide between the 2 phones he offered me for the same price but I don't want to hijack my own thread.
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that's called home phone connect. it's a little box that you can bring anywhere and it uses verizons network to make calls, but you can plug normal landline phones into it.
lol my store gives those boxes away for free. you just have to pay that 20 a month, and you get the reciever for nothin
That makes more sense than a land line! They have an ETF if you cancel before 2 years on the home phone connect right?
maniac2k said:
That makes more sense than a land line! They have an ETF if you cancel before 2 years on the home phone connect right?
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yeah i think so..it's added like another line to your acct, just like a tablet/jetpack etc
jayochs said:
that's called home phone connect. it's a little box that you can bring anywhere and it uses verizons network to make calls, but you can plug normal landline phones into it.
lol my store gives those boxes away for free. you just have to pay that 20 a month, and you get the reciever for nothin
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Well why don't you come open your damn store in Los Angeles then???
maniac2k said:
That makes more sense than a land line! They have an ETF if you cancel before 2 years on the home phone connect right?
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jayochs said:
yeah i think so..it's added like another line to your acct, just like a tablet/jetpack etc
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Well there goes my plan of trying to do that cancel thingy like on the hotspot and keep my unlimited. Doesn't sound like it would've worked anyway, seems any change triggers the loss of unlimited from what I've read.
cincyelite22 said:
All you need to do is an alternate upgrade then put the new device back on your line.
Sent from my ADR6425LVW using xda app-developers app
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I don't understand. Can you explain what an alternate upgrade is?
feralicious said:
I don't understand. Can you explain what an alternate upgrade is?
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they mean if you have a family plan and another line has the upgrade, you take that, but you upgrade it on that other line...then just do an ESN change to put it to your line, thereby keeping unlimited data, but f'ing up our commissions. lol
i don't do that for customers because then i lose ALL of the commission i would've made. verizon wants you to do alternate upgrades instead of just ESN changes. my store would get charged back all that commission money from verizon at the end of the month because it's not a technical upgrade. if you can find someone who's dumb enough to do it for you, then so be it.....but when you order yourself online, you don't have this problem. only when you goto a store with a physical salesman.
I have read so many threads on unlimited data. Things about being able to keep unlimited on a non family plan, being able to keep it if you pay full retail, this, etc. I am confused. How do I keep it. I certainly don't want this useless box to connect my land phone to lol.
jayochs said:
a store with a physical salesman.
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If my salesman gets physical he's gonna lose a hell of a lot more than his commission.
feralicious said:
If my salesman gets physical he's gonna lose a hell of a lot more than his commission.
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Something tells me you can get very scary .
On a side note, I have one of these, works great. I keep a cordless phone plugged into it and I backfed it into my house wiring for another phone I have.
johnwaynegacy said:
I have read so many threads on unlimited data. Things about being able to keep unlimited on a non family plan, being able to keep it if you pay full retail, this, etc. I am confused. How do I keep it. I certainly don't want this useless box to connect my land phone to lol.
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Don't do anything that modifies your contract and they won't take it away from you. Any other way will be depending on some type of promotion or special allowance. Buy a phone without using an upgrade (either by paying full price or buying used) and you'll keep unlimited data. Using an upgrade discount triggers a contract modification and you lose it.