So my tablet was cursed with the flicker issue from day one and turned permanent a couple weeks ago. Sent it to Asus for RMA hoping they would understand that hardware is not related to an unlocked bootloader, but they didn't and I'm now stuck with a $300 repair bill despite hours of fighting and complaining.
Do I:
1) Pay the bill, keep the tablet?
2) Pay the bill, try to sell the tablet/dock and look to the nexus 7 or something else?
3) Decline the repair, cut my losses and attempt to sell the dock separately then buy something else?
4) Other...?
Keep in mind I also own the dock so I have a bit of an investment.
Thoughts?
Btw the reason I'm nervous about repairing and keeping it is because of the plethora of other issues I keep reading about. I don't want this thing to turn into a money pit...
that unlock bootloader is a *****, even if it didn't cause the issue. Unlocking your tablet was their sweetner so they wouldn't be obligated to fix your already flawed tablet for free.
Asus customer service is just some of the worst I've ever seen.
Moral of the story
Don't unlock your device until the warrenty runs out.
Simple really.
---------- Post added at 11:04 PM ---------- Previous post was at 11:02 PM ----------
wifesabitch said:
Asus customer service is just some of the worst I've ever seen.
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Click to collapse
Why do you say that?
He know what he was getting into when he decided to unlock his Prime.
If he had not unlocked it Asus wouldn't have charged him a dime to fix his hardware issue.
It's possible but unlikely that I would still be using the prime as my daily driver after a full year... Yes, I accepted the warning when I unlocked it, but no I didn't actually expect Asus to follow through with such a ridiculous policy. HTC had the same policy and had no problem sending me a brand new phone when the power button broke on my old unlocked Nexus One.
I obviously expected too much from their customer service.
How can anyone justify a company voiding a customer's entire warranty (including hardware) for an unlocked bootloader? Have you ever installed a new OS on your computer at home? How would you feel if you could no longer get any support for any of the parts on your computer afterwards? It's bonkers.
Hell it wouldn't even be so bad if they even budged a bit on the cost, or offered free return shipping (since I can get it back free if I decline the repairs anyway) but they're being super dinks about it.
theandies said:
Moral of the story
Don't unlock your device until the warrenty runs out.
Simple really.
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Click to collapse
Or purchase an extended warranty for it via Squaretrade when you buy it... and use them to process the warranty claim for 'damages'. (I'm talking REAL damages like his bad screen, not self induced.. though they cover those too)
Shadowlore said:
Or purchase an extended warranty for it via Squaretrade when you buy it... and use them to process the warranty claim for 'damages'. (I'm talking REAL damages like his bad screen, not self induced.. though they cover those too)
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Yeah, I always think about getting those warranties but never actually follow through, I've been pretty lucky with electronics...
Definitely something I'll be looking into the next time I spent $500+ on anything.
Sorry bro. Asus is a complete garbage company. I hate them with a passion.
caseyc said:
So my tablet was cursed with the flicker issue from day one and turned permanent a couple weeks ago. Sent it to Asus for RMA hoping they would understand that hardware is not related to an unlocked bootloader, but they didn't and I'm now stuck with a $300 repair bill despite hours of fighting and complaining.
Do I:
1) Pay the bill, keep the tablet?
2) Pay the bill, try to sell the tablet/dock and look to the nexus 7 or something else?
3) Decline the repair, cut my losses and attempt to sell the dock separately then buy something else?
4) Other...?
Keep in mind I also own the dock so I have a bit of an investment.
Thoughts?
Click to expand...
Click to collapse
Ask them on what grounds do they reject your warranty (besides unlocking). Tell them you need proof that the cause of the flicker is indeed caused by unlocking.
leppie said:
Ask them on what grounds do they reject your warranty (besides unlocking). Tell them you need proof that the cause of the flicker is indeed caused by unlocking.
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Click to collapse
Tried that, the response I've gotten 3 times in a row:
"Currently there is no warranty on the unit and thus all repairs would be charged for parts and labour."
They don't care how it happened, all they are looking at is a black or white "warranty: yes or no" on a screen. This is the disappointing thing, there's no human touch or understanding at the other end at all.
I've asked at least 5 times today to talk to a supervisor and every time I've been denied outright. I don't even know if that's allowed for them to do, but I mean even if the supervisor just came on the phone and told me the same stuff I don't care. Just give me a damn chance!
what are your local customer protection laws? In the UK, I think their action would be unsupportable in law (the warranty actually provides lesser protection in the UK than statutory protection, I suspect).
nyijedi said:
Sorry bro. Asus is a complete garbage company. I hate them with a passion.
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Why? Because them mean exactly what they say? The OP is basically saying, to paraphrase "I knew the policy, I saw the warnings, but I did it anyway because....I did not believe they really meant it."
I would normally say the OP is in the wrong, as he knew Asus' policy. However, Asus really is screwing customers here by not having a decent, working stock firmware available over 7 months after releasing this terribly flawed device. They're almost forcing people to break their warranty if people don't want to be stuck with an ANR'ing, laggy POS. It's not right.
ratman6161 said:
Why? Because them mean exactly what they say? The OP is basically saying, to paraphrase "I knew the policy, I saw the warnings, but I did it anyway because....I did not believe they really meant it."
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Companies ask you to agree to all sorts of crazy things, that doesn't mean it's right (or even legal) for them to do so.
BBB and small claims court are probably your best bet. It's a hassle and you might not even get the results you're hoping for, but you might as well inconvenience them for trying to stick to this ridiculous policy. I like Asus as a whole, but their outsourced repair operations are pretty bad.
bedoig said:
Companies ask you to agree to all sorts of crazy things, that doesn't mean it's right (or even legal) for them to do so.
BBB and small claims court are probably your best bet. It's a hassle and you might not even get the results you're hoping for, but you might as well inconvenience them for trying to stick to this ridiculous policy. I like Asus as a whole, but their outsourced repair operations are pretty bad.
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I don't think I'd have a leg to stand on in small claims or anything, plus it'd cost more to go through that process than to just repair the tablet.
You hit the nail on the head, that's my feeling exactly - just because they enforce it doesn't make it right.
caseyc said:
I don't think I'd have a leg to stand on in small claims or anything, plus it'd cost more to go through that process than to just repair the tablet.
You hit the nail on the head, that's my feeling exactly - just because they enforce it doesn't make it right.
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I'm no lawyer, but my understanding of consumer protection law in the US is that the burden of proof is on the warrantor if they are trying to invalidate your warranty. It's up to Asus to prove that your actions directly caused the failure in the affected part. Look up info on the Magnuson–Moss Warranty Act.
Small claims filing fees are usually pretty low as well. Not sure that it's worth your time, but it's one possible avenue you could take.
Edit - sorry, just noticed you're from Canada. I have no idea about consumer protection in Canada, but maybe there is an equivalent.
bedoig said:
I'm no lawyer, but my understanding of consumer protection law in the US is that the burden of proof is on the warrantor if they are trying to invalidate your warranty. It's up to Asus to prove that your actions directly caused the failure in the affected part. Look up info on the Magnuson–Moss Warranty Act.
Small claims filing fees are usually pretty low as well. Not sure that it's worth your time, but it's one possible avenue you could take.
Edit - sorry, just noticed you're from Canada. I have no idea about consumer protection in Canada, but maybe there is an equivalent.
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Yeah, I'd like to believe there is some sort of protection act here too but it'd be more of a time investment than I'm willing to make.
The other unfortunate part of all this is that Asus must have a pretty tiny warehouse or a whole lot of repairs on the go because they will only give me 2 business days to decide if I want it fixed before they ship it back un-repaired. Free shipping, mind you... unlike if I were to opt for them to repair it in which I'd be on the hook for $35 in shipping. Because that makes sense.
Blah.
caseyc said:
I don't think I'd have a leg to stand on in small claims or anything, plus it'd cost more to go through that process than to just repair the tablet.
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I presume you are from Edmonton Alberta. I've just spent 5mins on Google to locate your provinces FAIR TRADING ACT and in view of the cost of the item/repair you should at have a go at Asus/the shop using :
(3) It is an unfair practice for a supplier
(a) to enter into a consumer transaction if the supplier knows
or ought to know that the consumer is unable to receive
any reasonable benefit from the goods or services;
(There have been known problems from day 1)
(c) to include in a consumer transaction terms or conditions
that are harsh, oppressive or excessively one-sided;
(This is what Asus are now invoking because you attempted to remedy faults that were known by the vendors. The conditions are harsh...... because they make no distinction between the action of the software and the mechanical integrity of the device and they give no grounds to challenge the warranty e.g "If in the view of Asus the damage is as a result of .........."
Please don't let them get away with it.
ratman6161 said:
Why? Because them mean exactly what they say? The OP is basically saying, to paraphrase "I knew the policy, I saw the warnings, but I did it anyway because....I did not believe they really meant it."
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Bit of a stretch really, but you're mostly right. I had hoped they would be better than that and decide when to enforce it, not blanket every case with the policy.
Better yet, I had banked on the tablet living up to the rest of the electronics I've owned and last longer than 6 months (purchased January 26th) before having a MAJOR defect that's not covered by the manufacturer...
I can live with replacing a $400 tablet after a year or whatever, but 6 months seems a bit short especially since there really haven't been any better tablet releases since.
Related
Ok so this is my question:
If ASUS doesn't recall defected TF201 is it considered illegal?
Now think about this for a second, every year we see on the news that some gadget has some sort of defect and the company that created the product announces a recall to resolve this issue. ASUS has admitted there is a WiFi and GPS issue but is taking measures to deny it. Are ASUS's actions considered illegal since they are selling us products with known defects? Why hasn't the FCC or BBB required them to recall all the tablets that have these defects. My Transformer Prime came in today and I get about 1 bar right next to my router and it can't even keep a stable connection. On top of that, my 8MP camera is more blurry than my Galaxy Nexus 5MP camera. This tablet has severe hardware issues and after considering this, I think there could be a serious lawsuit involved.
Please comment, I would love to hear people's opinion.
Snwspeckle said:
Ok so this is my question:
If ASUS doesn't recall defected TF201 is it considered illegal?
Now think about this for a second, every year we see on the news that some gadget has some sort of defect and the company that created the product announces a recall to resolve this issue. ASUS has admitted there is a WiFi and GPS issue but is taking measures to deny it. Are ASUS's actions considered illegal since they are selling us products with known defects? Why hasn't the FCC or BBB required them to recall all the tablets that have these defects. My Transformer Prime came in today and I get about 1 bar right next to my router and it can't even keep a stable connection. On top of that, my 8MP camera is more blurry than my Galaxy Nexus 5MP camera. This tablet has severe hardware issues and after considering this, I think there could be a serious lawsuit involved.
Please comment, I would love to hear people's opinion.
Click to expand...
Click to collapse
This is an EXCELLENT question that I would love a lawyer or an expert answer because I would love nothing more then to sign up for this class action lawsuit and really stick it to these sons of *****es I am totally fed up with this.
Also you are forgetting the main thing false advertisment for advertising GPS in specs and then taking it out I think this would be the homerun swing here.
Nope, not illegal. gps issue is not a safety risk. Only time they are required by law is if it poses a danger.
However you can get then for false advertising. But, first you would have to make attempt to return the product. If they don't allow return then u can say it was misleading and they didn't make reasonable effort to correct their mistake.
Sent from my Galaxy S2
Your telling me, I had to wait forever just to get a DEFECTED product shipped to me that won't even be fixed. All they do is ship you another with a good 75% chance to have a defect as well. ASUS knows the new back will fix all the issues. I am getting sick of this because now I have to bring this back to Best Buy. Oh did I also mention the entire corner of my box was completely destroyed when I got my tablet...
ravizzle said:
Nope, not illegal. gps issue is not a safety risk. Only time they are required by law is if it poses a danger.
However you can get then for false advertising. But, first you would have to make attempt to return the product. If they don't allow return then u can say it was misleading and they didn't make reasonable effort to correct their mistake.
Sent from my Galaxy S2
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Click to collapse
But the action is not regarding a safety risk, rather, its paying for a product you didn't fully receive and I am not about to go return mine to get another that is broken; especially since they don't even have them in store at Best Buy. I am not waiting to have one shipped again.
Snwspeckle said:
Your telling me, I had to wait forever just to get a DEFECTED product shipped to me that won't even be fixed. All they do is ship you another with a good 75% chance to have a defect as well. ASUS knows the new back will fix all the issues. I am getting sick of this because now I have to bring this back to Best Buy. Oh did I also mention the entire corner of my box was completely destroyed when I got my tablet...
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Click to collapse
I never said anything of that sort. Idk if my writing was unclear.
I said u can return it, but if they don't allow you to get a refund, then u have a claim because of false advertising. Never mentioned exchanges at all.
Edit 6pm PST:
You asked if it was illegal and if they were required to issue a recall.
They don't have to issue a recall. If they want to they can.
Add per my understanding they said they removed gps from the list now, do they made reasonable attempts to address false advertising. If you bought before they did that, then you should be entitled to a full refund. If they deny such refund then you have a good case.
And when I say return, I mean return. Not exchange. If lack of gps is the prob, then the prime just isn't for you, maybe wait for the t700 which has plastic back.
Sent from my Galaxy S2
My opinion is that a handful of people called the Backplate Conspiracy Theorists who are dead set on going up against the Great Evil otherwise known as Asus would look like a bunch of fools.
False advertising that the tablet has......... aGPS? I'm still waiting for someone to show me where Asus advertised the Prime as having a dedicated unassisted GPS unit.
Your box got messed up by UPS, that that issue up with them.
And you return your product to the vendor you bought it from. That would be Best Buy.
IF YOU HAVE A LEMON, RETURN THE DAMN THING.
New back plate has nothing to do with the biggest problem of all.... Primes crash/rebooting and having video issues making them unusable at this point I could care less about the GPS and weaker WiFi signal.
jdbaker82 said:
New back plate has nothing to do with the biggest problem of all.... Primes crash/rebooting and having video issues making them unusable at this point I could care less about the GPS and weaker WiFi signal.
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Click to collapse
Well luckily my prime is fine, but if I was in your situation I would return or exchange my prime as it is obvious you got a bad unit.
Sent from my Galaxy S2
Snwspeckle said:
Ok so this is my question:
If ASUS doesn't recall defected TF201 is it considered illegal?
Now think about this for a second, every year we see on the news that some gadget has some sort of defect and the company that created the product announces a recall to resolve this issue. ASUS has admitted there is a WiFi and GPS issue but is taking measures to deny it. Are ASUS's actions considered illegal since they are selling us products with known defects? Why hasn't the FCC or BBB required them to recall all the tablets that have these defects. My Transformer Prime came in today and I get about 1 bar right next to my router and it can't even keep a stable connection. On top of that, my 8MP camera is more blurry than my Galaxy Nexus 5MP camera. This tablet has severe hardware issues and after considering this, I think there could be a serious lawsuit involved.
Please comment, I would love to hear people's opinion.
Click to expand...
Click to collapse
If its defective, return it. If it does not meet your standards, return it.
As far as the denying there is an issue part, they have come out and said in official press release that the design of the solid aluminum back degrades the signal. Its more design flaws then defects, not to say people have not had their share of mfg defects.
If customers are not happy they should speak out by not buying the products.
At the end of the day are you happy with what you got?
Loving mine so far, no mfg issues to speak of and wifi range is decent. I have not ran into an issues where I could not connect to wifi.
Sent from my Transformer Prime TF201 using xda premium
Snwspeckle said:
Your telling me, I had to wait forever just to get a DEFECTED product shipped to me that won't even be fixed. All they do is ship you another with a good 75% chance to have a defect as well. ...........
I am not waiting to have one shipped again.
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Click to collapse
You think that 75% of the Primes are defective? The tablets that no vendor can keep in stock? The same tablet you waited forever to get? The one you wont wait to get replaced?
Did I just read someone else thinks they are defective because of the rebooting after the OS update?? You do realize this is happening to a very very small number of devices, right?
Get a grip. Look around. Do some research. MOST of the articles written about problems with the Prime refer right back to here - this site, xda. Almost everything else written, reviews, consumer reactions, buyers, etc are loving their new Primes. We are NOT the average consumer of these types of devices.
Really folks. Put yourself out of this misery and return them for a refund or exchange. You may not want to keep, others do, you can make money on it by selling it on ebay.
Class action law suit over a friggin tablet that reboots after an OS update. Ridiculous. Have the FCC force a recall on a tablet. A TABLET!!!
slugbug2010 said:
Class action law suit over a friggin tablet that reboots after an OS update. Ridiculous. Have the FCC force a recall on a tablet. A TABLET!!!
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The class action lawsuit would be under the false advertising part of removing a GPS from specs. Just curious though from your tone it seems like you think this is not a big deal that roughly 20% of Primes right now have a constant locking up and rebooting issue rending them unusable with no way to fix them not even factory resets?
There could be grounds for a civil suit if ASUS falsely advertised the capabilities of the device and/or breached their implied warranty because the Prime is not fit for the purpose for which it was sold. I'm not a lawyer but I've been in business for about 20 years and that's my understanding of the relevant legal concepts.
I think that for the period of time prior to ASUS changing their marketing of the Prime as including "GPS" (I don't remember any marketing materials specifying aGPS), they could be liable for breach of implied warranty and subject to a class action suit (or individual action, although the costs would likely be prohibitive for most people and not worth the time). Bottom line is that a reasonable and fairly knowledgeable person would assume that the GPS would work well enough for one of its primary common purposes, i.e., navigation, unless ASUS had specified otherwise.
This would only be available to anyone who purchased their Primes before ASUS changed their marketing. It would be hard to prove which customers who purchased the Prime prior to this date were aware of the GPS issue, because it's not as if ASUS sent an email to every registered customer letting them know of the defect and offering a solution. Therefore, a class action suit would likely include everybody who purchased their Prime prior to an established date regardless of whether they COULD HAVE known about the GPS issue within any return period. It's not as if most people visit forums like this one or read the ASUS Facebook page and are therefore aware of the problem. ASUS could post notice of the issue by taking out ads in newspapers, issuing press releases, etc., but to my knowledge they've done none of that.
Indeed, the fact that ASUS did publicly, albeit not widely, admit the design error works against them. They've admitted culpability and haven't yet offered compensation to those who might have been harmed. The generally poor wifi performance contributes to that harm, or at least to evidence of a design flaw that makes the Prime less fit for its purpose as a mobile connected device. Toss in the redesign of the case in the TF700 that's obviously aimed at improving radio performance, and ASUS would have a hard time claiming they're not aware of any issues.
I'm still expecting ASUS to do something, up to and including what they've said they'll do in Taiwan, that is, offer an extended return policy. They could head off a class action lawsuit simply by offering to give everyone's money back who purchased a Prime before they changed their marketing of it. The coverage date remains up in the air, in my opinion, because retailers still list GPS in the specs and the packaging itself lists GPS. It's hard for them to argue that they're no longer marketing it as a GPS-enabled device (again, specifically NOT an aGPS device) when their own packaging still lists it as a feature.
Again, I'm not a lawyer, but I've seen class action suits succeed based on far less clearly justified claims. I would be shocked if there isn't a class action suit if ASUS doesn't respond soon.
Sent from my Transformer Prime TF201 using Tapatalk
slugbug2010 said:
You think that 75% of the Primes are defective? The tablets that no vendor can keep in stock? The same tablet you waited forever to get? The one you wont wait to get replaced?
Did I just read someone else thinks they are defective because of the rebooting after the OS update?? You do realize this is happening to a very very small number of devices, right?
Get a grip. Look around. Do some research. MOST of the articles written about problems with the Prime refer right back to here - this site, xda. Almost everything else written, reviews, consumer reactions, buyers, etc are loving their new Primes. We are NOT the average consumer of these types of devices.
Really folks. Put yourself out of this misery and return them for a refund or exchange. You may not want to keep, others do, you can make money on it by selling it on ebay.
Class action law suit over a friggin tablet that reboots after an OS update. Ridiculous. Have the FCC force a recall on a tablet. A TABLET!!!
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Agreed, I wonder if some of these people threatening legal action ever discovered women at some point in their lives. I wouldn't want these disgruntled cry babies exchanging their "defective" products. I would rather they get their money back and once and for all put an end to their misery.
jdbaker82 said:
The class action lawsuit would be under the false advertising part of removing a GPS from specs. Just curious though from your tone it seems like you think this is not a big deal that roughly 20% of Primes right now have a constant locking up and rebooting issue rending them unusable with no way to fix them not even factory resets?
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Click to collapse
unfortunately you cant class action on the false advertising unless they deny u from returning your tablet (within a reasonable time frame) for a refund. This is because asus has gone out and acknowledged and corrected the issue. they made a reasonable effort to correct their mistake.
And also on second thought, the device is in fact equipped with a gps sensor (it just sucks due to aluminum body) so the false advertising isnt really that strong of a case in the first place. The device does get a gps signal (although weak and horribly unusable when not on wifi)
Sent from my Transformer Prime TF201 using xda premium
Lock ups and reboots happen were acting like nothing ever happens when sh*t like this goes out to the masses. All and i mean all updates and os upgrades will have bugs. Ios had them android has them windows has em. Asus has been the only company on the android side that has released more updates to their products than any other company. If you dont like what you got return the damn thing and stop the QQ.
Sent from my SPH-D710 using xda premium
jdbaker82 said:
The class action lawsuit would be under the false advertising part of removing a GPS from specs. Just curious though from your tone it seems like you think this is not a big deal that roughly 20% of Primes right now have a constant locking up and rebooting issue rending them unusable with no way to fix them not even factory resets?
Click to expand...
Click to collapse
I'd love to know where you guys get your numbers from.
I would much rather ASUS developcement back with the plastic strip like on the TF 700 that could be installed by Best Buy for about $25.00. While it should work correctly out of the box, I would galdly spend $25. to replace the back.
Itaintrite said:
I'd love to know where you guys get your numbers from.
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You know that 93.7% of all statistics is made up, right?
---------- Post added at 07:05 PM ---------- Previous post was at 07:01 PM ----------
What is a defected TF201?
Seriously, guys, if you are so passed off with Asus, return it already. It's just a tablet.
joehanratty said:
I would much rather ASUS developcement back with the plastic strip like on the TF 700 that could be installed by Best Buy for about $25.00. While it should work correctly out of the box, I would galdly spend $25. to replace the back.
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Click to collapse
Two problems with this:
1) It's not just a backplate. It's the back frame, with stuff built onto it. If it were a piece that was pried/screwed off and could be easily swapped out, maybe, but if you go look at the teardowns for this, you'll see this isn't the case.
2) Best Buy?? I wouldn't trust them to replace an external keyboard for a desktop, much less let them tinker inside a tablet, lol. Plus, in addition to their crappy quality of repair services, their prices are horrible. They charged money to pair bluetooth headsets to phones! D:
lol, ranting aside, welcome to XDA and enjoy your stay. Feel free to keep throwing out ideas, and watch out for the trolls. Usually they're pretty reserved, but the Prime situation has them out in force!
Itaintrite said:
I'd love to know where you guys get your numbers from.
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Its a estimate based on a poll on XDA and its not just a couple its hundreds of Primes effected.
ASUS seems to be pretty stiff as far as compensation and fixing the tfp issues, imo it will take legal action to force their cooperation.
Has anyone researched or know anything about bringing a CALS against ASUS for the misrepresentation of the prime? I know the main requirement would be 5mil in question, Im sure at $500 a pop 10,000 defective units sounds reasonable.
Why does people always want to make a lawsuit out of things? If you dont like it or it doesn't do want you want it to do just return it. Nobody is forcing you to buy it.
Your kidding right they didn't make any denials of returns so why sue?
Hey if we didn't discuss lawsuits for every little problem we had, that would be un-american.
Sent from my Galaxy S2
The problem for some unhappy TF owners is the retailer only provides a 14 day return policy. Sometimes it takes 14 days to figure out there's a problem. Plus - if you ship to RMA - that adds 2 more weeks. The return is long past and you're on the hook with a product that doesn't match it's original specifications. I really can't comment on the legal issues, but there are reasons why something more is necessary.
I've been part of class action suits, only because I neglected to opt out. I get notification of inclusion with an opt out, and then 2 years later I get a store credit, of $20 gift card.. I always check the details of the distribution, and it's always some legal firm that gets millions, and the rest get a pittance. Trust me, that's exactly what would happen here.
So even if you think there's just cause, It will not be worth it for anybody except for some ambulance chasing firm.
Asus is making people pay for shipping to RMA for out of box defective products they deserve to have a class action lawsuit against then.
The only ones that gain from CALS are the original filer and lawyers.
Don't need anyone getting a lawyer rich in my name.
I was talking to my attorney yesterday about this. He said that advertising the Prime with a GPS and then removing that from the specs is against the law. He quoted what they law was but I don't remember. I already returned mine so it wasn't anything I would pursue anyway. Other companies have gotten in trouble for advertising something that wasn't true. Back in 2002 Hyundai got in trouble for advertising the Santa Fe had a XXXHP engine when in reality it was 20HP less. Everyone who bought one got an extra year on their bumper to bumper warranty.
btmec said:
I was talking to my attorney yesterday about this. He said that advertising the Prime with a GPS and then removing that from the specs is against the law. He quoted what they law was but I don't remember. I already returned mine so it wasn't anything I would pursue anyway. Other companies have gotten in trouble for advertising something that wasn't true. Back in 2002 Hyundai got in trouble for advertising the Santa Fe had a XXXHP engine when in reality it was 20HP less. Everyone who bought one got an extra year on their bumper to bumper warranty.
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I call bs or your lawyer is not smart, or maybe didn't fully understand the situation.
This is not comparable to hyundai bc they never fudged the specs, the unit indeed has a gps chip, it just doesn't work that well bc of aluminum back. In court they could argue that it works (even though very crappy) and is not a professional gps advice, and they even removed the gps wording from specs to avoid any confusion. The customer is free to return the prime if they need a better gps.
I agree asus messed up with gps, but to say that it is illegal what they did, I have to disagree. I had a og samsung epic and the gps on that sucked (and that was with a data signal) and samsung didn't even bother to remove gps from spec sheet.
Sent from my Galaxy S2
JCreations said:
Why does people always want to make a lawsuit out of things? If you dont like it or it doesn't do want you want it to do just return it. Nobody is forcing you to buy it.
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Click to collapse
Are you serious? Because without them companies like ASUS walk all over its consumers. If you are alright with that Ill sell you my 69 chevy runs great! But missing its engine...
Sure maybe a petition might work to get sw changes like the bootloader, but do you really think a petition to fix it will go through? Not without a lawyer it wont.
Consumers like you are the reason companies walk all over us. And I can guarentee when a CALS hits you wont be opting out of your cut.
Bimboy: I dont care if I get a $20 gc or a ten cents card. If it costs ASUS more money and bad rep then fixing the issue then that is sufficient to me.
Lawsuit, already?
I wonder if we are a bit early for a lawsuit. Isn't Asus, fixing some Primes already? And isn't Gary Key of Asus gathering data here, and right on this forum to fix more?
Aren't we going to give Asus some time to fix problems before shouting LAWSUIT... LAWSUIT.. LAWSUIT?
mikevipe said:
Are you serious? Because without them companies like ASUS walk all over its consumers. If you are alright with that Ill sell you my 69 chevy runs great! But missing its engine...
Sure maybe a petition might work to get sw changes like the bootloader, but do you really think a petition to fix it will go through? Not without a lawyer it wont.
Consumers like you are the reason companies walk all over us. And I can guarentee when a CALS hits you wont be opting out of your cut.
Bimboy: I dont care if I get a $20 gc or a ten cents card. If it costs ASUS more money and bad rep then fixing the issue then that is sufficient to me.
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Sueing Asus over JPS/Wifi(or insert tec issue) issue is just ridiculousness. You don't like it ... take it back. It would be a little different if the thing malfunctioned and hurt someone in some weird way. Things that hurt/affect peoples quality of life ... that is understandable. Sueing companies over things like this is a waste of money and time. I would prefer Asus save that money and put it into their development instead. Everything that costs "company"... eventually always gets back to the consumer.
The product for the most part is exceptional. Everything fuctions, somethings are not fantastic like jps/wifi. Just look around on the net, this is consider'd by most reviewers the best Andriod tablet on the market to date.
I will guarentee you, if everyone returned this tablet because of the GPS/Wifi issue. you would see a new backing on this thing so fast. Asus isn't stupid. For the majority, people find the issues tolerable or they wouldn't get it. As for people who have it that can't take it back ... they would be able to sell it on Kijiji/Ebay in a heartbeat(shouldn't have to, but it is an option).
MooreW said:
Sueing Asus over JPS/Wifi(or insert tec issue) issue is just ridiculousness. You don't like it ... take it back. It would be a little different if the thing malfunctioned and hurt someone in some weird way. Things that hurt/affect peoples quality of life ... that is understandable. Sueing companies over things like this is a waste of money and time. I would prefer Asus save that money and put it into their development instead. Everything that costs "company"... eventually always gets back to the consumer.
The product for the most part is exceptional. Everything fuctions, somethings are not fantastic like jps/wifi. Just look around on the net, this is consider'd by most reviewers the best Andriod tablet on the market to date.
I will guarentee you, if everyone returned this tablet because of the GPS/Wifi issue. you would see a new backing on this thing so fast. Asus isn't stupid. For the majority, people find the issues tolerable or they wouldn't get it. As for people who have it that can't take it back ... they would be able to sell it on Kijiji/Ebay in a heartbeat(shouldn't have to, but it is an option).
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Glad to see that people are so happy to let ASUS walk all over them. The sad truth is court is often the only way to motivate companies to do right. Consumer fraud is consumer fraud returning the unit does not hold them accountable.
mikevipe said:
Glad to see that people are so happy to let ASUS walk all over them. The sad truth is court is often the only way to motivate companies to do right. Consumer fraud is consumer fraud returning the unit does not hold them accountable.
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That would be true if they committed fraud, which they did not. A device not functioning as intended is not fraud.
BongoBong said:
That would be true if they committed fraud, which they did not. A device not functioning as intended is not fraud.
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And they have acknowledged most of the issues, and have issued numerous updates in the 4 weeks since we have had these things.
Yeah, definitely sue.
Sent from my Transformer Prime TF201 using xda premium
mikevipe said:
Glad to see that people are so happy to let ASUS walk all over them. The sad truth is court is often the only way to motivate companies to do right. Consumer fraud is consumer fraud returning the unit does not hold them accountable.
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You sir make no sense at all. Clearly you must not have read what i wrote. I will make it plan. ASUS has done no wrong. The TFP works just not to "industry" expectations in some regards. ASUS has even gone as far as taking the GPS off of future spec sheets even though said "spec" still functions.
Ya ... i clearly allow ASUS to walk all over me because i refuse to buy a product that isn't up to my expectations(fyi i could care less about the GPS).
A company that doesn't sell anything will soon be no company at all. I thought that was common sense, guess i was mistaken.
FYI: a fraud is an intentional deception made for personal gain or to damage another individual.
^ doesn't fit this situation in anyway.
Yea, so I ordered the TF201-DOCK for $160.18 and went to Best Buy to pick it up, once I got home I realized that BB gave me a actual TF201 prime and not the dock.
If I do not return the tablet can BB go after me for theft even though they made the mistake?
Rofl keep it! Its such a bargain Haha!!
Sent from my SGH-T989 using XDA App
I was thinking the same thing but eventually I figure BB will know its missing and most likely report its serial number stolen, and I'm sure ASUS keeps track of IPs patching with Serial Numbers etc.
No bargain if it lands me in trouble later.
wait it out lol
Sent from my Transformer Prime TF201 using Tapatalk
Something similar happened to me months ago. I went to BB to price match the 32gb TF101 for $399 and they ended up giving me the dock and tablet combo for that price. Nothing happened, I don't think they even realized their mistake. They loose or misplace so much inventory that I would not worry about them coming after you. Then again there is always that first time lol. Seriously though, I wouldn't worry.
I don't think it is necessarily theft, but what if you need to use the warranty? Does the receipt say it's the dock or the tablet? Something to think about: What if the person that accidentally gave you the tablet loses their job over it? I would feel guilty keeping it. Now, if your receipt shows a tablet sold to you at the dock's price then I wouldn't worry about. Besides, that's probably close to what they pay for it and the remainder is most likely mark-up.
Sent from my full-priced, $499, TF201
You would've been better off just not saying anything about it period. Not even up here.that's where you slipped up at. That's how people get caught..lmfao never smart enough to keep quiet about it n wanna blab about it to everyone.
Might as well return it now. Call of a good deed. Return it to a manager and he will probably give you a nice legal discount on the prime.
---------- Post added at 02:33 AM ---------- Previous post was at 02:31 AM ----------
cameronsutor said:
I don't think it is necessarily theft, but what if you need to use the warranty? Does the receipt say it's the dock or the tablet? Something to think about: What if the person that accidentally gave you the tablet loses their job over it? I would feel guilty keeping it. Now, if your receipt shows a tablet sold to you at the dock's price then I wouldn't worry about. Besides, that's probably close to what they pay for it and the remainder is most likely mark-up.
Sent from my full-priced, $499, TF201
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Actually it is theft. Just like if a bank accidentally puts a million dollars in your bank account. Then you use it up. They eventually find out and tell you to return it. But you don't have OG anymore. So they can easily file a police report and sue you. Because you knew it wasn't your money although it was the banks mistake.
demandarin said:
Actually it is theft. Just like if a bank accidentally puts a million dollars in your bank account. Then you use it up. They eventually find out and tell you to return it. But you don't have OG anymore. So they can easily file a police report and sue you. Because you knew it wasn't your money although it was the banks mistake.
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What if you join a league of assassins and it shows up in your account the next day then disappears a few days later after you kill the leader of the league which happens to look like Morgan Freeman? Could you report it as stolen then since its not in your account anymore?
as a first thing, ask admin to delete this thread.
Then wait for some time and do not use it for a while...you still can state you have not opened a package for some, let's say "private" reasons.
I expect you already have another prime if you wanted to order a dock, right?
cameronsutor said:
Something to think about: What if the person that accidentally gave you the tablet loses their job over it? I would feel guilty keeping it.
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There is another point of view to that: Chances are bigger to trace the fault back to that particular person if he returns the tablet.
So, returning the tablet might end up in getting this person fired. How´s that for your conscience?
Meh I have decided to return it, I have a prime, a ipad2 and a a500 so I am good in the tablet dept. TBH three people failed, 1) the person who brought the product to the delivery counter. 2) The person who gave it to me. 3) The security guy at the door who inspected my receipt and item. I did not discover the error until I went to open my dock. Whatever BB decides to do to the employees is their business, myself I will have a clean conscience.
/END THREAD
I'd have kept it.
From having worked in retail, I know things like this are insignificant in the scheme of stock control.
It is technically theft, but just wait one calendar month (most retail places do stock control monthly). If it's all ok by then, keep it.
Besides, it's not as if they're going to contact every BB Prime customer and ask if they got given a tablet instead of a dock. How would they ever know it was you?
or send it to me, I'll give you $250 for it ))
I'll trade you a (Damn near impossible to find) Champagne dock for it!
Good guy Greg, is it you?
Karma is a *****...but that is just me.
Sent from my SAMSUNG-SGH-I727 using xda premium
I returned it and got my dock. Apparently they knew it was missing as they do not carry the prime and it was a ship to store order for some other guy who tried to pick it up last night before closing hours.
The employee in receiving realized he may have given the wrong item to someone so I assume they would of tracked down that the dock I bought was signed for and never picked up and put 2+2 together.
The manager was very thankful, my conscience is clear however unfortunately I think 2 people lost their jobs, after calling them upfront the manager told them to "go home".
Remember the Prime you could have kept the next time you see the unemployment rate bump up. jk
I totally would've kept it, sold it and bought another dock.
The bank account comparison is really off because that is NOT your money and you did nothing to deserve it.
In the case of the store, you went to the store, you gave them money for the product you ordered, and then you accepted what they gave you. You did not intend to fault an employee into giving you a tablet for $160. If a customer unknowingly received a product that was valued-less than the product they ordered (that is retail, after all), then would you consider it theft by the employee/store? Would the mistake by the employee be any less severe?
No, either way you look at it, their stock levels for both products would've been off and that would be a fault of that employee/store. And if the store had to pinpoint where the fault occurred, the repercussions for that employee would probably be the same as if you (the customer) brought back a mislabeled/misplaced product.
There would be no conscience gain for me.
It's a question of moral and ethic...
I sent my tablet in for an RMA for it being bricked with a hard brick. This is a software problem, yet they emailed me the details of the repair and said the motherboard needed to be replaced. I emailed the technician and she said that Asus has not provided them with the tools to make software repairs, and the only fix for software problems currently is replacing the whole board. The price this was said to cost was over $300 compared to the around $60 that a software repair would cost. I think it is ridiculous that Asus can't get it together and provide these service centers with the correct tools to fix problems. You don't get a dent in your car and then buy a whole new car. You just pop out the dent. I guess Asus doesn't understand that kind of logic.
that is a shame. for that much money you might as well buy a new tablet. I would complain to them about that and see if they could lower that price, by alot.
Is this a brick caused by you? or was this something that happened updating prime with one of the OTA Firmwares?
It was caused by me. Unlocked, installed rom and got brick 2. but she said she could give me a 10% discount. So at least she cared! but I had her return it to me and I bought a squaretrade warranty.
If they gave unbrick tools to the service centers, how long do you think it would take for them to leak to XDA?
cashy57 said:
It was caused by me. Unlocked, installed rom and got brick 2. but she said she could give me a 10% discount. So at least she cared! but I had her return it to me and I bought a squaretrade warranty.
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So you are going to commit insurance fraud?
And if you had a FULL unlock you could simply NVFlash it back to full health.
This whole "unlocked" bootloader thing has really pissed me off.
phree1 said:
So you are going to commit insurance fraud?
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+1
Karma
Sent from my Transformer Prime TF201 using Tapatalk 2
Col.Kernel said:
And if you had a FULL unlock you could simply NVFlash it back to full health.
This whole "unlocked" bootloader thing has really pissed me off.
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has really pissed a lot of people off. Wasnt there some group trying to find an unlock before asus gave us their partial unlock? what happened to them?
this is really a shame of asus....
they are ruining the device..
look how small the community is here, only 1 true custom rom!
people are not willing to buy a locked device, left alone if they did buy they are not willing to void warranty on their precious expensive device.......
Sent from my Inspire 4G using XDA
>people are not willing to buy a locked device
Are there any other 2nd-gen Android tablets that can be unlocked?
Would you buy a mediocre unlocked tablet over a good locked tablet?
As long as there is no big revenue from losing warranty, I will not unlock the bootloader. Stock ROM works flawlessly for me. On my phone, on the other hand, I like to play with bleeding edge software.
e.mote said:
>people are not willing to buy a locked device
Are there any other 2nd-gen Android tablets that can be unlocked?
Would you buy a mediocre unlocked tablet over a good locked tablet?
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Initially, I did so. The Prime was out but I elected to purchase a TF101 instead.
And would have held off getting a 2nd gen tablet had my wife not kept tempting me and tell me to buy the Prime (evil woman knew she was getting my TF101 when I did upgrade).
Mustkeg said:
As long as there is no big revenue from losing warranty, I will not unlock the bootloader. Stock ROM works flawlessly for me. On my phone, on the other hand, I like to play with bleeding edge software.
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+1 to that, i totally feel the same
Hawke84 said:
+1 to that, i totally feel the same
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Jep. I'm totally fine as long as i have root. Ads are what makes Android laggy sometimes.
But it would be nice to have a recovery tool for software issues. You never know what happens^^ You want to reset batterystats.bin and accidentally delete some other file? It would just be nice to know that there is some way to recover from such positions. But i'm sure it will come eventually. Right now this is Asus flagship device. I can imagine that when the infinity tab and t300 get released they may be less "protective" of the Prime And NVflash is up to nvidia i think? Lets hear what they discussed in the meeting this week...
I was browsing around change.org today and I came across this. A petition to recall the prime and give users a full refund or an upgrade path to the 700. Not sure why no one but the person who started it signed it. I know if you ***** enough asus will refund your $ so maybe that's why the poster didnt pursue the petition?
http://www.change.org/petitions/asustek-recall-the-transformer-prime
edit: I just signed it for ****s and giggles.. I doubt anything will come from it especially since it doesnt seem the person who posted it is really pushing it.
Probably because it was created yesterday.. I believe.
Oh god, here we go again.
detta123 said:
Oh god, here we go again.
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what do you mean?? I was just asking if anyone has seen it... so oh god yourself.
actually, there was one created with exact same theme a long time ago. it never really gained any traction as the path to upgrade wasn't realistic from a business point of view. I'm not sure if the one you have linked to is the same one. But I've seen a petition just like that made several months ago. I think when we all first heard of the Infinity Pad. Made alot of people mad..lol
demandarin said:
actually, there was one created with exact same theme a long time ago. it never really gained any traction as the path to upgrade wasn't realistic from a business point of view. I'm not sure if the one you have linked to is the same one. But I've seen a petition just like that made several months ago. I think when we all first heard of the Infinity Pad. Made alot of people mad..lol
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yeah I doubt anything will come from it, Just was wondering if anyone else came across it.
But I do know they are offering really unhappy users refunds (my friend was told by gary he could get a full refund for the tablet and dock)
My way of looking at that is this:
If they refund everyone who is extremely unhappy they have to refund them for the full retail price of the tablet and the dock(and I'm guessing tax?). So they have to dish out the retail price of it when we all know it cost them a fraction of that amount to produce them. I honestly think from a business stand point and upgrade path would be better because then they would only have to replace the tablet(assuming the docks are compatible) which is much cheaper for them then refunding the full retail purchase amount. Even if they didnt upgrade the tablet to the 700 and just replaced the backplate on the prime and maybe the wifi/bt and gps modules it would also be cheaper for them than having to refund the purchase price.
And just let me say again.. I was just asking if anyone has seen it or heard of the one I linked. Not trying to promote, have it gain momentum or start a WW3. Just simply wanted to know if anyone else stumbled on it like I have.
These petitions are always worthless.
You bought a consumer product. If you don't like it or it doesn't meet your expectations, return it to where you got it within the return period.
I have never seen a return period that is less than 14 days, and if it takes you more than two weeks to realize that the product doesn't meet your expectations, there is something obviously wrong with you.
If you waited months for an update to be released in order to make the device meet your expectations, I am sorry but you are a fool. You should always buy a device for what that device is NOW, not for what is may become in the future.
In any event, if you want an "upgrade path" here it is:
Sell the Prime on eBay. If you have taken good care of your device you should get at least $400 for it. Use that $400 to help pay for the Transformer Infinity.
almightywhacko said:
These petitions are always worthless.
You bought a consumer product. If you don't like it or it doesn't meet your expectations, return it to where you got it within the return period.
I have never seen a return period that is less than 14 days, and if it takes you more than two weeks to realize that the product doesn't meet your expectations, there is something obviously wrong with you.
If you waited months for an update to be released in order to make the device meet your expectations, I am sorry but you are a fool. You should always buy a device for what that device is NOW, not for what is may become in the future.
In any event, if you want an "upgrade path" here it is:
Sell the Prime on eBay. If you have taken good care of your device you should get at least $400 for it. Use that $400 to help pay for the Transformer Infinity.
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I think you need to read my post again.. did I say anything about being unhappy? No.. Did I say I wanted an upgrade? No. All I did was ask if anyone came across it... gessh..
I even signed it with this comment:
"I agree there have been many issues with the prime. Not all users have issues but it seems more have them than not have them. I will support this as I do feel the prime wasnt ready to be released. I had issues with my first 2 units. The only issue I have with my current unit is some backlight bleed but my tf101 has worse BL bleed than my prime"
And I do feel the device wasnt ready for prime time. I'm pretty happy with mine. the only issue I really have is the screen bleeding and that's not even that bad and since I have squaretrade I'm thinking of popping it open and fixing that myself.
Hell I was outside yesterday and tried gps for the first time on this unit without the dongle and I got a 12/13 sat lock. Today I tried and I got 8/9. I was pretty surprised by that
graffixnyc said:
I think you need to read my post again.. did I say anything about being unhappy? No.. Did I say I wanted an upgrade? No. All I did was ask if anyone came across it... gessh..
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Dude, take the bug out of your ass!
Did I say anything specifically about you?
Did I mention you in any way?
My comment was 100% focused on the futile nature of these online petitions, which generally go ignored by manufacturers and which are generally started by people who don't exercise the procedures that already exist that allow customers to gain compensation for purchases that do not meet expectations.
almightywhacko said:
Dude, take the bug out of your ass!
Did I say anything about you?
Did I mention you in any way?
My comment was 100% focused on the futile nature of these online petitions, which generally go ignored by manufacturers and which are generally started by people who don't exercise the procedures that already exist that allow customers to gain compensation for purchases that do not meet expectations.
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ok fair enough..lol But the fact that asus is offering refunds to people really unhappy says something as well. It says the company knows they kinda screwed up. Because in most cases: yeah, it is your problem and they dont have to offer you a refund at all. Like you said you have at least 14 days(if not longer) to return to the store. But the fact they are offering refunds to people who ***** enough does say something. Some companies no matter how much you put up a stink wont issue you a refund. A replacement? yes, but how often do they offer full refunds?
Asus should offer a upgrade and make Nvidia pick up the tab for the not ready for prime time T3
Sent from my SPH-D710 using xda premium
graffixnyc said:
ok fair enough..lol But the fact that asus is offering refunds to people really unhappy says something as well. It says the company knows they kinda screwed up. Because in most cases yeah it is your problem and they dont have to offer you a refund at all. like you said you have at least 14 days(if not longer) to return to the store. But the fact they are offering refunds to people who ***** enough does say something.
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I think any company that is serious about their customers does the same kind of thing. At least, HTC replaced my malfunctioning EVO 4G no questions asked. Samsung has replaced televisions and refunded me for broken televisions with no problems.
Some companies give you the run around when it comes to this kind of stuff (Looking at you Sony) but for most companies it isn't worth the negative press, especially in this day and age of internet blogging and twitter.
almightywhacko said:
I think any company that is serious about their customers does the same kind of thing. At least, HTC replaced my malfunctioning EVO 4G no questions asked. Samsung has replaced televisions and refunded me for broken televisions with no problems.
Some companies give you the run around when it comes to this kind of stuff (Looking at you Sony) but for most companies it isn't worth the negative press, especially in this day and age of internet blogging and twitter.
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you must be good. haha I've never been offered a refund. Replacements I have been offered but never a full refund. Hell I just dealt with an issue with Dell. They replaced my laptop with a refirb(accidental warranty) and started having issues with it two months later. They sent a tech to fix it, he fixed those issues but didnt send him a preloaded HD just a blank one so I have to load everything myself, and after the repair the keyboard didnt fully work. So they come again to fix that, they fix that then one speaker dies.. It took me filing a BBB complaint to have them contact me to give me a brand new system. No matter how much I *****ed before they just wanted to keep trying to fix it.
almightywhacko said:
I think any company that is serious about their customers does the same kind of thing. At least, HTC replaced my malfunctioning EVO 4G no questions asked. Samsung has replaced televisions and refunded me for broken televisions with no problems.
Some companies give you the run around when it comes to this kind of stuff (Looking at you Sony) but for most companies it isn't worth the negative press, especially in this day and age of internet blogging and twitter.
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Oh and sorry for being a little snippy.. It's hot and humid as hell in NYC today and all the garbage is out for collection tomorrow so you can imagine the streets just smell like roses
Technically, refunds aren't given to just any and everyone who asks for it. you have to meet specific criteria for them to even consider it. Mostly just early adopters or people who bought prime before they removed GPS From their official spec, like beginning or first week of January, are eligible. but even then terms have to be met and not all of them can get it. just wanted to clear that up so everyone don't get their hopes up thinking they can get a refund. there's already several reported cases here in xda of people being denied.
I'm still waiting to hear back on certain info that'll clear up alot of things. I think Asus knows even people who have good working tablets might try to get a refund just because infinity pad right around the corner..lol. so they trying to eliminate refunds that have no real basis for getting one. Chances are very high that if you never sent your tablet in for an RMA, then try to come out the blue wanting a refund, they will deny it. They will just say send it in for RMA.
graffixnyc said:
ok fair enough..lol But the fact that asus is offering refunds to people really unhappy says something as well. It says the company knows they kinda screwed up. Because in most cases: yeah, it is your problem and they dont have to offer you a refund at all. Like you said you have at least 14 days(if not longer) to return to the store. But the fact they are offering refunds to people who ***** enough does say something. Some companies no matter how much you put up a stink wont issue you a refund. A replacement? yes, but how often do they offer full refunds?
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I was just about to comment on this ... I purchased my Prime on December 24th and after trying to, more or less, put up with horrible WiFi, completely non-functional GPS, and a proposed dongle solution that was not satisfactory, I was able to return my Prime (and dock) to Asus for a full refund. As a matter of fact, I just shipped it in last week, so I am still waiting on the refund, but I don't foresee any issues. The reason they let me return it was due to GPS issues, and probably legal ones on their part since GPS was a feature when i bought, but did not work, was removed from the spec list, and the solution was not satisfactory. I said all that, to say that the petition is not necessary. If you have a legitimate reason for requesting to return you TF201, they will probably work with you. On the other hand, people trying to get a refund just to get an upcoming model just need to learn some patience, and not jump on the first generation of something (ie. tegra 3). With that said, if your reason for requesting a refund has to do with the GPS issue, I was finally able to get someone with the authority to authorize one in what he said was the "Transformer Prime GPS issue department."