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So I had been enjoying my GameStop preordered prime all day yesterday and half of today. This afternoon I go to turn it on and nothing. No display whatsoever.
It appears to be a display issue as I can plug in the USB cable to my computer and it will mount the storage. I tried using the reset button on the side and nothing. Held down the power button for about 10 seconds and the unit buzzes, the storage is temporarily dismounted, and then it remounts, but no screen.
Not only am I bummed, my wife who bought it for me as a birthday/Christmas present feels bad because she knows how much I was looking forward to it.
Anyone else having any troubles with their units? Anyone have any suggestions? I haven't tried a hard reset yet, but I'm very doubtful it will work.
EESConsulting said:
So I had been enjoying my GameStop preordered prime all day yesterday and half of today. This afternoon I go to turn it on and nothing. No display whatsoever.
It appears to be a display issue as I can plug in the USB cable to my computer and it will mount the storage. I tried using the reset button on the side and nothing. Held down the power button for about 10 seconds and the unit buzzes, the storage is temporarily dismounted, and then it remounts, but no screen.
Not only am I bummed, my wife who bought it for me as a birthday/Christmas present feels bad because she knows how much I was looking forward to it.
Anyone else having any troubles with their units? Anyone have any suggestions? I haven't tried a hard reset yet, but I'm very doubtful it will work.
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Wow. That sucks. Sorry to hear that. I had an oh **** moment earlier today, I hooked my prime up to my desktop for the first time to move a movie, and the USB plug sparked going into my motherboard and my comp rebooted. And the other end was attached to my prime. This happened to coincide with moving a file over wifi to NAND which brings the prime to a halt. So I thought I had toasted the thing.
TF201 / XDA premium
Follow Up-Called Asus Tech Support
So I called Asus tech support and as disappointed as I am, the support call was at decent experience. I was told it would take 10-14 business days for the techs to take a look at it. Of course, I have to foot the bill to get it there, but that is fairly common nowadays. The phone operator was decent enough to expedite my RMA though as he could hear the disappointment in my voice. With an expedite, he said that as soon as it is received in shipping, it will be looked at immediately.
Also, not that this is a surprise to anyone at this point, and as I write this, I guess I'm sort of glad this happened. I was definitely noticing wi-fi issues. As I mentioned in my first post, I had a GameStop pre-order and therefore I likely had one of the units with the wi-fi problem. I thankfully remembered to mention the wi-fi issues in the RMA call, so they will be looking at that as well.
I also mentioned to the operator that since I had ordered this through GameStop, there were some preloaded games that GameStop had put on the unit. He said that he would make a note telling the techs to call if they needed to wipe the system for any reason, otherwise they would send it back with everything intact.
Has anyone found out how we can backup or restore the GameStop bundle if we do need to do a wipe? How about updates for those preinstalled games? I didn't get a chance to see if they were being recognized by the Android Market.
Don't know if this might help but check to see if your volume button is stuck in the up position. The buzzing you get and remount sounds like the prime is going into APX mode. I was able to get into APX mode with my prime by holding the VOL up and restart the prime. I get the same thing as you but I'm able to just hold the power button and it reboots normally
Sent from my Photon
EESConsulting said:
So I called Asus tech support and as disappointed as I am, the support call was at decent experience. I was told it would take 10-14 business days for the techs to take a look at it. Of course, I have to foot the bill to get it there, but that is fairly common nowadays. The phone operator was decent enough to expedite my RMA though as he could hear the disappointment in my voice. With an expedite, he said that as soon as it is received in shipping, it will be looked at immediately.
Also, not that this is a surprise to anyone at this point, and as I write this, I guess I'm sort of glad this happened. I was definitely noticing wi-fi issues. As I mentioned in my first post, I had a GameStop pre-order and therefore I likely had one of the units with the wi-fi problem. I thankfully remembered to mention the wi-fi issues in the RMA call, so they will be looking at that as well.
I also mentioned to the operator that since I had ordered this through GameStop, there were some preloaded games that GameStop had put on the unit. He said that he would make a note telling the techs to call if they needed to wipe the system for any reason, otherwise they would send it back with everything intact.
Has anyone found out how we can backup or restore the GameStop bundle if we do need to do a wipe? How about updates for those preinstalled games? I didn't get a chance to see if they were being recognized by the Android Market.
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Your way to nice I would be demanding a new unit not having mine fixed that is ridiculous.
I've heard in other threads they make you pay the shipping that's whack its their product that's not working after 2 days......on a side note did you try contacting Gamestop since they sold it they may be able to do something for you
Sent from my PG86100 using xda premium
jdbaker82 said:
Your way to nice I would be demanding a new unit not having mine fixed that is ridiculous.
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I agree! Why wouldn't you ask for a NEW one??! I wouldn't tolerate getting it "fixed"
Guys, educate me here.
Isn't easier to get a replacement from Best Buy, Amazon, etc?
Why calling Asus after just few days buying it?
If it happens to me I will be heading to the store where I bought it for an exchange or refund.
I could not sleep knowing I paid for a brand new unit that has to be opened and repaired. Just sayin...
Mines shut down for no reason as well. It was unresponsive for a while and I finally got it started after pressing power and the volume up button. Then a few hours later it shut down again, for no reason. Erg is going on
Sent from my Transformer Prime TF201 using Tapatalk
I called GS just to see what my options were since my gps is not working. They said they would order another for me. I'd try going that route if I were u.
Sent from my Transformer Prime TF201 using xda premium
sold my prime today on CL for what I paid for it. keeping the $99 HP touch pad I bought just to hold me over, turns out to be alot better IMO. snappy CPU, powerful gpu andreno 250.
it currently has more game support aswell and runs them well. also has a great community on xda.
I would not accept anything less than a replacement. Amazon is replacing mine for some pixel/backlight problems.
jzen said:
sold my prime today on CL for what I paid for it. keeping the $99 HP touch pad I bought just to hold me over, turns out to be alot better IMO. snappy CPU, powerful gpu andreno 250.
it currently has more game support aswell and runs them well. also has a great community on xda.
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Yes it may have all that you mentioned but it won't have ICE CREAM!
ICE CREAM!!!! ICE CREAM!!! The ice cream man is coming!!!
I've got some ice cream, I've got some ice cream. You didn't get none, you didn't get none, cause your tablets on welfare, your tablets on welfare. You can't afford it, you can't afford it. You want some? Psych!!! (Immortal words of --- Eddie Murphy)
RE: Sad Day.
Believe you me, I'm just about to head to bed and I'm waking up tomorrow morning without the ability to take video of my kids opening presents as I had planned with the Prime. Granted I have other means of doing so, but I was excited to do so on the tablet and I've been chomping at the bit for this unit since I first heard about it.
I'm VERY disappointed that I'm out the tablet after only 1 1/2 days. I'm soooo bummed! The reason I called Asus tech and started the RMA process was due to the fact that I figured I didn't have much of a choice. It's either have this unit fixed and wait 10-14 Business days, or get GameStop to order a replacement and wait 4-7 weeks. I did ask if I would still have the 1 year warranty and the operator said I would. (I asked because I know some companies say tough luck after the first repair. I would have been climbing the walls if Asus said tough luck!) I admit, I'm a bit of a "satisfaction now" kind of person-I simply figured that 10-14 Business days was my fastest option to having the tablet back in hand.
Unknown_owner, thanks for the tip. I'll check the volume button.
Skeptikal, Did GameStop give you any kind of ETA? Or were you simply willing to wait no matter how long it takes?
BiGMERF, I see it is working again as you sent your message from your Prime. Where did you get your tablet? Has it happened again?
Thanks all! At least there is some "therapy" in talking about the experience with XDA members
You just bought the thing. Now it doesn't work after a day. Don't mess around with RMA. Go to GameStop, return the unit, and either they can provide you an exchange right then, or get a complete refund. If they hassle you, file a dispute with your credit card provider. Then go buy from some place else.
Better yet, let your wife do the returns. Women are just naturally better at getting their way. Bonus points if she's the in-your-face type. Be sure to get the manager of the store to join the party.
Remember: It's your Xmas present. You're not going to let anybody ruin your Xmas. Attitude counts. And lots of spittle.
Sorry to hear. Have a good Xmas! My prime has no issues yet so I'm keeping my fingers crossed.
EESConsulting said:
Believe you me, I'm just about to head to bed and I'm waking up tomorrow morning without the ability to take video of my kids opening presents as I had planned with the Prime. Granted I have other means of doing so, but I was excited to do so on the tablet and I've been chomping at the bit for this unit since I first heard about it.
I'm VERY disappointed that I'm out the tablet after only 1 1/2 days. I'm soooo bummed! The reason I called Asus tech and started the RMA process was due to the fact that I figured I didn't have much of a choice. It's either have this unit fixed and wait 10-14 Business days, or get GameStop to order a replacement and wait 4-7 weeks. I did ask if I would still have the 1 year warranty and the operator said I would. (I asked because I know some companies say tough luck after the first repair. I would have been climbing the walls if Asus said tough luck!) I admit, I'm a bit of a "satisfaction now" kind of person-I simply figured that 10-14 Business days was my fastest option to having the tablet back in hand.
Unknown_owner, thanks for the tip. I'll check the volume button.
Skeptikal, Did GameStop give you any kind of ETA? Or were you simply willing to wait no matter how long it takes?
BiGMERF, I see it is working again as you sent your message from your Prime. Where did you get your tablet? Has it happened again?
Thanks all! At least there is some "therapy" in talking about the experience with XDA members
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No, sorry. I didn't even get into that with them on the phone. I am banking on software fixing the GPS issue. If not I will explore the possibilities then. Really sorry yours isn't working as it should. I hope it gets worked out quickly in your favor!
Sent from my Transformer Prime TF201 using xda premium
That really bites I'd be so pissed! I would demand a new one not just a fix. Mine takes a while to boot with some screen flickers in the process. I better not have the same issue coming on. What a way to ruin your mas. I'm so sorry. But being only two days I'd get a new one not a fix. After a month yeah a fix would be warranted but not two days.
Dead Prime
Yup, mine's dead as well. I got it today, used it for a couple of hours and went out, leaving it to charge. Got home, restarted at 100% battery and now it's dead. Thanks ASUS, real glad I took and chance on your tablet! Very impressed...
The best way to see if your Prime is dead (speaking to everyone with this problem) is holding just the power button down for at least 20 seconds. And also, plug it in. If you have an orange or a green light, that is a good thing.
Hey fellow prime Owners,
I noticed that my tablet 'rattles'. Its hard to locate where its coming from, but it seems that its coming from the speaker side area.
It's been "rattling" for a while now. Performances are as expected and the rattling does not seem to be affecting anything specific.
Given that the Prime is rooted & unlocked...
...I'm wondering IF I should:
1) Live with it, it works, so why fix it?
or
2) Try to RMA it via Asus. I bought the Prime at Best Buy in January,so BB's warranty is gone by now but maybe it's a simple loose screw or something that just needs tightening...
thoughts? suggestions?
I would suggest 1 live with it.
I had my transformer for a week, noticing that the gorilla glass was coming off.
Sent it to RMA on Feb 4th
I GOT IT BACK TODAY! Mar 28th
I fought with mails, phonecalls, and the consumer safety department.
RMA said it was Customer induced damage, then after a month it was not (they wanted 300$ from me!) waiting with no reply from any of the employees.
i was stressed out for 2 months.... i wouldn't recommend it :-D
(i still can't look at it till tomorrow because i'm not home right now, so stressed out till tomorrow night )
It can be different with your problem, but that's my 2 cents i can give you...
Mine has done this since January and I haven't had any problems other than that the vibrate sounds awful beyond all reason. Anyway if it doesn't bother you during use, I wouldn't do anything (especially not RMA, because they will almost definitely introduce a real problem while trying to fix it)
Why deal with a problem that shouldnt even be there?
If you don't need the tablet right away, I would just go through the RMA process.
I know for me, I didn't pay 500$ for a loose screw (or whatever it is) rattling inside my prime.
Pretty pathetic Asus won't honor its own warranty.
You can open it yourself and inspect. It maybe something you can fix easily. Really easy
Sent from my Transformer Prime TF201 using Tapatalk
TITLE SAYS IT ALL
let us keep warranty and unlock the prime with flash recovery such as NVFlash to repair to stock, look @Acer they are doing that for their customers out of the box with a510. Why can't we get same sevices after all we have been through. It would be a nice gesture.
Thanks for dongle but really doesn't make up for built in gps, the slick looking Prime aint so slick when someone asks " whats that thing on your tablet".
PLUS FIX BROWSER WOULD BE NICE, and in my situation after .21 WiFi is killing my battery, dont know why. My settings are the same as before update.
AN UPGRADE PATH TO THE 700 WOULD BE NICE. Considering people are getting pretty much the same device we have with the (300 Pad) and for much less. Most Primes dont even operate as they are suppose to yet, there are still some issues, and Asus releases a lower end tablet that so far has had nothing but good feedback with no issues. Take care of the ORIGINAL PRIME OWNERS.
TF300t
"AN UPGRADE PATH TO THE 700 WOULD BE NICE. Considering people are getting pretty much the same device we have with the (300 Pad) and for much less. Most Primes dont even operate as they are suppose to yet, there are still some issues, and Asus releases a lower end tablet that so far has had nothing but good feedback with no issues. Take care of the ORIGINAL PRIME OWNERS".[/QUOTE]
That is Correct. I just picked up a tf300t lastnight at best buy. I was originally going to the store to get the tf201 but to my surprise they handed me a tf300t. I said wtf?... this is not a PRIME. He said it's the latest and greatest. Well after getting home and setting it up with (NO PROBLEMS) at all it ran pretty nice and smooth. The gps took about 2-3 to get it's first fix "indoors" I should add but it went well. The next test was wifi and it to was no problem. pretty soon after came an ota update but no problems. I went outside to test wifi and video streaming 100+ feet from wifi source "deep in my brick house" kept up nicely. a few gliches with video pausing but I fixed that with a mobo video player from the Market... errrr Play Store. Battery doest last 10 hours either... maybe 7 hours after 2 full charges of 3-4= hours each. I only had this 24 hours roughly and am somewhat impressed... <--Hard to Impress. Other than the slightly lower spec's than the tf201 it's solid so far with no lock up's. Am dieing to test the TF700 thou with really, really really impressive... OK I'm Impressed nice spec's.
P.S. One problem. A video glitch running Battery Snap, the video started stuttering and hard to back out. eventually did and a reboot fixed that.
As if ASUS would actually listen to you.
"Insignificant worms, I've already got your money. Scurry away out of my sight"
-ASUS
jdeoxys said:
As if ASUS would actually listen to you.
"Insignificant worms, I've already got your money. Scurry away out of my sight"
-ASUS
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Right, thats why I will be making a better decision next time. I really like the prime when it runs like it is suppose to.
I wont be buying the 700, why really its a tegra3 device, I already have a tegra3 now. My decision will be when next years Asus comes out. It will be hard to give them my money again. If they dont do right I will Probably be going back to Sammy tabs, yeah they dont update as much but they dont have to, my Samsung GTab 10.1 ran flawless for 9 months. It just got outdated when tegra3 came out.
+1. i will never buy any Asus device ever again. From them sweeping the GPS under the rug and giving us a half ass dongle that wont work with the keyboard dock... Dont get me started on the poor wifi... I travel a lot and i can never get any reception on this Prime...but i also travel with an iPad and that has no issue connecting to those same networks. I love andriod but some of these manufactures need to do better QC'ing before they release to the public.
+1 to the better unlocking and nvflash
i would love to unlock my device, but don't want to loose ALL warranty.. especially with no nvflash
wifi, i have managed to live with after going out and purchasing 2 new routers to give decent wifi signal all around the house
it was a little disappointing though, as my old and very cheap advent vega tablet was able to stream videos anywhere in the house without issue when i only had a single router
Having our device fully unlocked would be a cool thing.
But first they should get all the software issues straightened out. I thought asus is good with updates and so far there were quite a few updates but they didnt fix the issues or fixed one but introduced another.
I'm perfectly happy with my prime its all about software now and if they chose not to make it fully unlockable i expect PERFECT software. The easier way of course would be to let the community make the perfect roms by just open everything up...
Unlocked boot loader would be a great way of doing justice to their buyers, the reason we choose android is freedom, it sucks when it is taken away.
grant us nvflash and warranty and im a happy little boy
never going to happen. ill choose wiser next time i spend $650.
Sent from my Transformer Prime TF201 using Tapatalk 2
Sort out these thread titles. This is nothing of value to us who have the transformer prime, it is just the opinion of another member.
MOD EDIT: Don't flame other users please!
benefit14snake said:
never going to happen. ill choose wiser next time i spend $650.
Sent from my Transformer Prime TF201 using Tapatalk 2
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+1
Sent from my DROIDX using xda premium
trebuchet76 said:
+1
Sent from my DROIDX using xda premium
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and same here.
Asus, my nuts. Do the math.
i will never buy an asus product again if things dont get worked out soon.
Totally agree. In had the tf101 and LOVED IT. I upgraded to the prime and still love it. But Asus, you need to clean up your act. Take note from manufactures like HTC. They fully unlock boot loaders and only partially void your warranty. After all the issues your "RIGOROUS" tests failed to catch, at least give us a fully unlocked boot loader with nv flash. That is not too much to ask, especially since you already voided are warranties.
I already decided to move on and away from Asus products. I have my Acer A510 that was cheaper and everything works on it flawlessly, and I had it rooted on the day it arrived from Amazon. My Prime now just sits around collecting dust till one of my kids decides to pick it up to play some of the Nintendo games on it, cause it's mainly used by my kids to play games on it now.
I'm just trying to look out for the Prime owners here I think we all deserve at least to be able to customize our device without losing our warranty. I don't think the original post was out of line, to be honest. We have been through the mud with this unit. Some people are happy they have Primes but they probably don't have any issues with it. I can see why they are happy on the other hand some of us have had issue from day one, and still have issues that aren't fixed, such as the ones stated in original post. I can say Mine isn't as bad as some on here its probably 90% operational but after giving you, Asus $650 of my money it should be 100% operational after 5 or 6 months IMO.
Thats All.
I already decided to move on and away from Asus products. I have my Acer A510 that was cheaper and everything works on it flawlessly, and I had it rooted on the day it arrived from Amazon. My Prime now just sits around collecting dust till one of my kids decides to pick it up to play some of the Nintendo games on it, cause it's mainly used by my kids to play games on it now.
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I thought about it but don't see a reason to buy 2 Tegra3 tablets, my decision will be different when Tegra4 or the next Mali from Sammy comes out. I like the Prime if they would just get it together, damn its been what 5 or 6 months. Give us something to show you understand the pains we went through with this unit. The GPS was a good gesture but it just doesn't fix all the wrongs and everything that we have had to deal with for a half year now.
Did someone even PM the man about this thread?
I would also like a fully unlocked bootloader, nvflash (which is getting near, it seems process of releasing nvflash is getting into negotiations, check one of the official asus threads by him), and access to hardware warranty. If nvflash is given to us with full permissions, and our bootloader is fully unlocked, i would definately feel obliged to congratulate asus despite being a company that puts us all through with a device that works fully for some, while others taste bad rma service and faulty design related issues (noticed a few days that my tablet is becoming bent from being connected to the dock, the aluminium back cover which is pretty but it seems that wifi is weaker because of that as well...) - i would enjoy my device much more.
i would even be fine if they removed tablets back cover and replaced it with other material, painted in the same color than the rest, to have stronger wifi. my tfp doesn't have "gps" written on the case, so i couldn't complain about that, even though i read in the device's spec sheet that it had gps when i searched about it. i almost don't use it, i'm pretty much about 2 locations right now: work/home.
i could go out, have this one rma'ed, buy another tablet like acer latest, once this one comes back evaluate if i should sell it, depending on factors described above. but i don't want to. i want to keep this, as it is a good machine, and with bootloader fully unlocked+nvflash+dualboot native linux/android, it would be sweet to have powerful wifi.
edit: and.. one other thing: no software is perfect, i'm afraid to disapoint you. it can always be improved.
Sent from my Transformer Prime TF201
Hey guys, has anyone experienced issues with spots on the screen? Mine has developed 4 or 5 small spots on the screen, noticeable on white screens. The spots are super bright, almost like the back light in those spots is just at 100 all the time and are oh I'd say probably 2mm in diameter each. My unit is unlocked, I need to hear from someone at Asus on this if possible, this unit has already been back once for wifi/bt issues.
Sent from my Galaxy Nexus using xda premium
Mine has those developed those too, after a toddler sat on it.
Mine has it... no toddler. In fact I use a case. Kinda sucky
Sent from my DROID RAZR using xda premium
Yes, I have. A few bright on the left and right a few less bright.
It sucks!
Could this be a reason (would they accept this?) to exchange prime even though he is rooted.
Gr. Walter
Its generally called mura. If younare not unlocked they will RMA for this. I'm unlocked and they won't do anything for me. Good luck!
I have one on my screen, it has been there since I got my tablet but I didn't want RMA the device for that since it hasn't grown yet and it is fairly small. Plus I don't want to RMA and end up having more issues.
You know that kind of thing, where they won't RMA something which is clearly not caused by anything to do with unlocking or rooting really annoys me. I defended this tablet for a long time, but I've gotten sick of it and honestly I can't bring myself to ever buy anything Asus again, this one product speaks volumes about them as a company.
Hopefully I can sell this thing and get a real tablet which I actually enjoy using. The wifi is still weak, the colors on my screen are washed out, I have the blobs and just to add insult to injury the IO problems which make this thing run like $hit. My Galaxy Nexus with dual core and 1GHz stock speed runs better than my quad core ov to 1.6. Figure that out
Sent from my Galaxy Nexus using xda premium
Gersonian said:
Its generally called mura. If younare not unlocked they will RMA for this. I'm unlocked and they won't do anything for me. Good luck!
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You are incorrect. I am unlocked and have a ROM on my TF201 and I sent it in due to mura in 3 spots on my screen. They replaced my screen and I/O board and it is on way back to me now. And let me say it was a 2 week process, and I was left in the dark as their site shows no history of my RMA. Yesterday I got the email stating what was replaced and that it has been shipped back to me.
I simply said in the letter you must include with RMA that support and effort ASUS has put into this product is unacceptable and I want mine fixed to 100% perfect state. So I put a sticky note on the screen pointing to affected areas and that was it.
I have no idea why you just assume being unlocked means the end of help from ASUS, many users here are unlocked and had successful RMA cases.
And just for all you who will try to say I am wrong here is proof:
(BTW: It has androwook 2.1 ROM on it)
If you were not given a quote,then your unit was repaired under warranty. It looks like we replaced your LCD screen due to the dead pixels on the screen. And we also replaced your I/O Board for you touch pad. You will have a 90 day manufactures warranty on the parts that have been replaced.
Thank you for your patience!
Jolene L.
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Honestly I haven't really had an bad experience with asus in the past I had a few DOA motherboards from them that were replaced and I was also able to get a replacement chip for one of my motherboards when a bios flash failed.
I also really don't RMA anything unless it is completely broke, for the reason that it may come back worse or with the same problem with a message saying nothing wrong, and I wouldn't be able to use my device during the time it is being "repaired". If the problem isn't critical then I don't want to waste my time doing something when the outcome may become worse.
I have had worse experiences with Microsoft and so has my co-workers, my boss has sent in his Gears of War xbox back to microsoft 5 times because they can't seem to get it working right. And with all the time it has been taking he might as well just bought another xbox the first time he sent it in. He has had a long history of microsoft not properly fixing his xbox when they red ring or the wireless controller chip fails.
Although I am also annoyed the the galaxy nexus out performs the prime, I just got the phone a few weeks ago and everything just works like it should. If every android device preformed as advertised then that would really help out androids image and if they also updated in a timely manner.
So i'm considering getting a Prime as a replacement tablet and keep reading horror stories about the Wifi. I'm not planning on using the GPS which is also reported as bad .But the Wifi reports of not being able to connect and super slow speeds is really concerning.
I wanted to get some opinions from real users to see if it's legit or overblown.
Thanks!
mpetruzz said:
So i'm considering getting a Prime as a replacement tablet and keep reading horror stories about the Wifi. I'm not planning on using the GPS which is also reported as bad .But the Wifi reports of not being able to connect and super slow speeds is really concerning.
I wanted to get some opinions from real users to see if it's legit or overblown.
Thanks!
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its been covered. use search, nobody needs another one of these threads.
Ya the issues are pretty bad and even the unaffected ones still have below average wifi strenght
Sent from my Transformer Prime TF201 using XDA Premium HD app
Do not buy products from Asus, especially not the Transformer Prime it has so many defects that you really don't want to know...
You are gonna regret you purchase A LOT!
Just don't buy Asus products not worth it, and the lack of support for this device is just hilarious.
Don't expect using mouse & keyboard for FPS games, you have to purchase and/or download some fixes/apps to fix stability and get the most out of the device one example is TouchScreenTuner.
However if Ubuntu(would prefer Archlinux though) get's a stable port from lilsteve then I won't care that I have Wireless Issues or GPS issues.
honestly, i just got a new prime from asus (5th time) and it gets 25 down 5 up speed wise and kicks ass , the finally fixed whatever the issue was ... actually i even got a keyboard for it because i decided that it was good enough...but it does have scratch on the back however there rma facility ..has issues so i would recommend taking pics and a video before you send it. good tech support though...email tien he will help.
Sent from my Transformer Prime TF201 using Tapatalk 2
I had to move my router to the middle of the room to get decent wifi, where my DesireHD had no problems.
This meant getting a very expensive good shielded COAX cable for my cable modem/router which has wifi built inside.
And Asus RMA is a joke. If you would need 5 new primes, they should have given you a refund.
Since I'm going to be buying it used, would it still be covered under any type or warranty or recall?? I won't have any receipts or anything.
I'm so confused. Some people say it's the worst tablet ever and can't get a signal and others say it's perfectly fine.
mpetruzz said:
Since I'm going to be buying it used, would it still be covered under any type or warranty or recall?? I won't have any receipts or anything.
I'm so confused. Some people say it's the worst tablet ever and can't get a signal and others say it's perfectly fine.
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That is a crapshoot. If the guy registered probably no warranty for you. You would need receipt and it would have to be under a year since purchase. Further if they unlocked it you get no warranty either. (if you don't know the unlock process goes to the ASUS site for the unlock code for each device that is how they know its not ambiguous)
Considering the above, the odds are low you would get warranty.
If you are talking ebay make sure the eBay guarantee is in effect on the product and everything is spelled out on the auction like not unlocked, and other details.
You are definately taking a risk but if they say x or y works in the auction and it doesnt you can make a case with ebay.
I have one and iit works fine.
Sent from my LG-E970 using Tapatalk 2
My works OK, but there's no real way of knowing until you get it, GPS will be bad unless you have a dongle.
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mpetruzz said:
So i'm consiconsicicon dering getting a Prime as a replacement tablet and keep reading horror stories about the Wifi. I'm not ppning on usiing the GPS which is also reported as bad .But the Wifi reports of not being able to connect and super slow speeds is really concerning.
I wanted to get some opinions from real users to see if it's legit or overblown.
Thanks!
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I've bought tf201 one year ago, but I took 8 months of troubles and 4 rma to abtain an usable device.
After motherboard substitution, I had a light wifi improvement....but performance is lower than other devices, including smarphones! Those problems are caused by alluminium backplate.
I was forced to buy a range extender to use my tablet all over my home.
Not to forget poor battery performance. using tablet in power saving mode, low display brightness and wifi on, browsing internet and reading email last no more than 5 hours.