Cant dwnload or update apps from Google Play - Galaxy S III Q&A, Help & Troubleshooting

Hi guys and geeks, its time to work your magic and fire up your amazing brain cells. I am totally new here and its my first post, so please dont be that hard at me if ill screw something up
So my problem is after a 2 weeks usage of international version of my SGS3 i got a big problem. It started totally from nothing, to be specific it stopped through day.
Yesterday morning i was updating 1 app from Google play and i left my phone on desk.
I got back to it in evening and found out that 4 apps cannot be updated from unknown reason. I tried manual start of download- nothing, it will not start to download. just rolling the bar. I also found that i cant download any new app from GPlay.
I made a factory reset of phone today. Set it up, and its ready to go. IT STILL CANT DOWNLOAD THAT APPS. Why? Wifi is working normally (ONLY WIFI), can browse websites and so on.
Anyone help ??

Goto settings/Application manager/Google Play Store and select clear data and cache then see if it works.

Just google server problem mybe. Just wait
Sent from my GT-I9300 using xda app-developers app

I cleared data cache already,and it doesnt worked. Server problem? HUH.... maybe.... Though i highly doubt its server problem because i was asking a few my friends with android phones about this and their market is ok.
So got any ideas? Cuz im now stuck with empty phone after fact.reset and i cant work on it though.

Bump! Any suggestions?

Goto App manager again and uninstall updates.

Nope, i also combined it with phone restart. It cant download apps or update them.

go to settings, accounts and sync, remove google account. Add account again and it should work.
Sent from my GT-I9300 using xda premium

Did it twice now. Result? Phone likes to roll bars. But thats all he wants to do. Still cant start download.

So i contacted Samsung Customer Support about this and i described it at whole. The guy said he would do exact same thing and i have done good. He gave an advice of taking out the battery for 15 mins - it would reset the device and pull it in and try. Still nothing.
Any idea out there? Because if i will not be able to do more, im sending this damn phone to for service repair because i have 2 years warranty. This is truly f*cking unbelievable. My first Android device. Upgraded from HTC HD2. 600€ phone. Crap.

Had a similar problem a few days back where it just gave an error message. Went into settings / all apps and cleared data from Google services framework. Rebooted and it was fixed.
Edit: just remembered, the above solution may have helped but it didn't completely fix my problem. Had to reboot into recovery, the in the advanced tab had to run 'fix permissions ', then all was fine. Only thing I could think of that may have caused the problem was flashing and testing cm10 before restoring my backup.
Sent from my GT-I9300 using xda premium

Tried Google Service Framework, didnt helped.
So i got into that recovery mode but there was no advanced tab. Only something like reboot now, wipe cache, wipe partition, factory reset .. Tried Wipe cache, and so on... Didnt helped....

Check your memory. Make sure there's at least 600-700mb left. My S3 kept giving me update errors whenever my internal memory fell below 500mb
Sent from my GT-I9300 using xda app-developers app

Bro, no offense, but i have clean phone after factory reset with around 400mb of data in it.

pingo10 said:
Bro, no offense, but i have clean phone after factory reset with around 400mb of data in it.
Click to expand...
Click to collapse
Well if you want to start fresh, flash a CF root kernel and wipe cache, dalvik, system and then a factory reset. Flash a new rom after that. Don't reboot your recovery while doing this because you've wiped 'system' . What ever problems you had should have gone. I normally follow this procedure to make sure for a full wipe
Hope this helps
Sent from my GT-I9300 using xda app-developers app

Sir, i have truly no idea what are you talking about, im just getting that i have to load onto phone some loader and then flash some new rom which im 100% not going to do since i have fresh 2 year warranty and im not planning to break it.
I have already decided. Im calling authorized service center about details for sending my phone to get repaired. Either they will fix it, or ill get a new phone. Only good and Better.

So after few frakking days im back...
SUDDENDLY after 2 days of my last post it started working again like a charm. Downloaded most of the apps.
Then next day, it was gone again... Stopped working...
Also now its error 495 but after a very long time of rolling the bar ,like 10 mins.
AAH MY GOD HELP ME PLEASE WITH THIS!
IM totally absolutely desperate !!!!

pingo10 said:
So after few frakking days im back...
SUDDENDLY after 2 days of my last post it started working again like a charm. Downloaded most of the apps.
Then next day, it was gone again... Stopped working...
Also now its error 495 but after a very long time of rolling the bar ,like 10 mins.
AAH MY GOD HELP ME PLEASE WITH THIS!
IM totally absolutely desperate !!!!
Click to expand...
Click to collapse
Hi, I had the same problem as you and I 'fixed' it by Stopping the 'Downloading' rolling bar and then resuming it. I found that fixes it
Let me know if this works :good:

I wanted to try it but there is no pause button though, look for yourself
https://www.dropbox.com/s/atfo12nk9yb0ril/2012-08-01 09.28.21.png
https://www.dropbox.com/s/uovxx4vm42y9pcb/Screenshot_2012-08-01-09-28-27.png

All right, there has to be a way to get this working since I had the same problem too
Try this :
Turn your phone off and on
Open Play Store and go into the screen where it says "X Updates available" and they are listed in rows
Click Update All and then the blue loading line starts to animate. Wait for a few seconds then click the X next to the first item that is downloading to stop it
Click Download/Resume again​
It should start downloading.
The above steps worked for me, I got the S3 day before yesterday and I came across this problem for about 10 minutes 'til I did the steps above
Let me know how it goes :fingers-crossed:

Related

[Q] Market will not download any apps

So after coming back from vanilla bean to stock using the MR1 upgrade I can't download anything from the market. It just all fails. I really need this up quickly any help would be great thanks!
Fails as in never starts, doesn't install, or what?
mattsonhistb said:
Fails as in never starts, doesn't install, or what?
Click to expand...
Click to collapse
It hangs for a few seconds then says "download unsuccessful"
To follow up I have cleared data in market through app management, factory reset, and disabling mobile data and renabling it.
One last update it's randomly kinda fixed... Some are downloading others aren't. At this point I am going to assume it is a server-side problem and get some sleep. Will update when I wake up.
cstrife999 said:
One last update it's randomly kinda fixed... Some are downloading others aren't. At this point I am going to assume it is a server-side problem and get some sleep. Will update when I wake up.
Click to expand...
Click to collapse
Nope it isn't downloading anything. Any clues guys?
EDIT: I'm really losing my mind over this. I've searched all over the internet. I've tried clearing data on many apps, but cannot find the "google apps" I'm supposed to clear. If I download through my pc (Send it from the android market to my phone through pc interface) it works just fine...
Okay I've removed my sd card and lots more. I started a new google email as I heard that worked and it did, but everything that I've bought is gone... So obviously this has something to do with my current gmail address... I think... Any clues?

Can't instal apps, can't wipe/reset phone

So I got my phone working with rsd light, problem its it reinstalled all my apps, I an unable to update anything. I'm no longer rooted obviously. I can't factory reset the phone from the privacy menu. And even in the android recovery it stays at the triangle. Apps in the market say insufficient memory when I have tons of all memory left. Resetting the phone unger the privacy manu doesn't go anywhere when I hit the button. Also keep getting geolocation problem on my beautiful widgets update.
At the triangle(recovery) press down volume up and down at the same time
Sent from my MB855 using XDA App
Google hard reset Motorola photon. It will give step by step instructions.
Sent from my MB855 using Tapatalk
Please use an SBF, I will edit this post with more info by 3pm Eastern Standard.
EDIT 1: If all else fails, go to your local Sprint Customer Advantage Repair Center.
Sent from my MB855 using xda premium
----------------------
EDIT 2: I not will add to this post because you have already used SBF, and know how to.
If still face problem after hard reset, charge battery and try flashing sbf again. Actually it shouldn't be happen like that. Try to erase data from moto-fastboot....
Sent from my MB855 using Tapatalk
So I managed to reset the phone and I can install apps now... New problem is the market won't update its the old green version, also geolocation still can't find my position in beautiful widgets..
Nickdroid86 said:
So I managed to reset the phone and I can install apps now... New problem is the market won't update its the old green version, also geolocation still can't find my position in beautiful widgets..
Click to expand...
Click to collapse
Keep using the old version until the new version takes effect, after a factory reset, it takes a while.
I say this from experience, use the old green version for a while, just browse around, and restart the phone. Use the green one, and close it out, soon you will have the new version of the Android Market, if not just find it online.

Error message when installing an app...

Hi all!
I have a strange thing happening with my father's phone... (s2 not rooted)
When I try to install Skype I get a message that I can't "uninstall" the program and that I have to free more memory. Hmm...
He had Skype installed before but uninstalled it awhile ago but is now in need of it again.
I don't have a clue what to do...never seen that error before!
Can anyone help me?
Sent from my GT-I9100 using XDA Premium HD app
Post a screen shot of that message.
ICS? All stock? Like all parent's devices?
Sent from the little guy
........
u get that error and have 2 option : manage app or cancel..like this????some app need free space requirement in sd or internel to install...same with me when i trying to instaall wild blood..i check play store it need 2Gb free space memory to install....but skype??it not to big right...??try reset ur phone (setting reset not factory reset).
let me know if i wrong i still noob
gastonw said:
Post a screen shot of that message.
ICS? All stock? Like all parent's devices?
Sent from the little guy
Click to expand...
Click to collapse
Hi!
Thanks for the answer!
I'm not at my parents right now but i will post a screen shot as soon as possible!
/zwooosh
PS. ICS and fully stock and yes like all parents devices!
malaysia_sWat said:
u get that error and have 2 option : manage app or cancel..like this????some app need free space requirement in sd or internel to install...same with me when i trying to instaall wild blood..i check play store it need 2Gb free space memory to install....but skype??it not to big right...??try reset ur phone (setting reset not factory reset).
let me know if i wrong i still noob
Click to expand...
Click to collapse
Hi!
Thanks for your answer as well!
Yes a dialog appears with the options "manage apps and cancel". But the strange thing is that memory wise there's no problem and even more strange...it doesn't refer to that I want to install it but rather that I can't uninstall it even though it's not installed???
I will post a screen shot later this weekend, I hope that u guys still will look at my post and maybe can give me some feedback then!
/zwooosh
PS. I hope to not have to factory reset the phone...It wound suck for only the problem with skype! If I do a reset it will erase all data (including all apps) right? I hope to avoid that too.
I forgot to say that I can install all other kinds of apps from the store...hmm!?
Yeah, don't factory reset it just for skype. See if any skype leftovers are found in you device, check folders and whatnot.
Waiting for that screen shot tho.
Sent from the little guy
I cant install rom toolbox pro..same problem..as wild blood..but it solved..this toolbox??i dont know..what caused it..i uninstall it because it keep force close...couple minutes after tht I want instll it and get this error.
Maybe it not properly uninstall..ideleted the data but nothing works...it hppen to me right now
Sent from my MT11i using xda premium

Constantly Crashing

I have an issue that I cannot pinpoint the cause of figure out a solution to. Maybe someone here can help.
My Sprint G3 is always crashing and rebooting the launcher (phone doesn't turn off, just closes evwrything). I'd be in the middle of any app and it will randomly close every single app. The running apps page always displays after every crash. It's as if too much ram is being used, but it will happen even after a fresh phone restart and launching something simple like WhatsApp.
My phone is rooted via the Stump one click method. I don't have any type of rooted mods enabled, only Adfree. I use Nova launcher (paid & updated).
Is there some sort of event viewer that will log the activity of the phone so I probably someone here can see what might be causing the phone to crash? I'm tempted to Unroot and restore back to stock... But if I can avoid that, I'd greatly appreciate it.
Syph said:
I have an issue that I cannot pinpoint the cause of figure out a solution to. Maybe someone here can help.
My Sprint G3 is always crashing and rebooting the launcher (phone doesn't turn off, just closes evwrything). I'd be in the middle of any app and it will randomly close every single app. The running apps page always displays after every crash. It's as if too much ram is being used, but it will happen even after a fresh phone restart and launching something simple like WhatsApp.
My phone is rooted via the Stump one click method. I don't have any type of rooted mods enabled, only Adfree. I use Nova launcher (paid & updated).
Is there some sort of event viewer that will log the activity of the phone so I probably someone here can see what might be causing the phone to crash? I'm tempted to Unroot and restore back to stock... But if I can avoid that, I'd greatly appreciate it.
Click to expand...
Click to collapse
If you're running ART that could cause that. Go back to dalvik and see if that cures it.
engine95 said:
If you're running ART that could cause that. Go back to dalvik and see if that cures it.
Click to expand...
Click to collapse
I believe I'm still on dalvik as I never changed that setting.
Syph said:
I believe I'm still on dalvik as I never changed that setting.
Click to expand...
Click to collapse
Maybe it's Adfree then. There's a special version that some people are using. It's in it forum somewhere. I'll see if I can find it.
In the meantime, uninstall it and see if it goes away.
engine95 said:
Maybe it's Adfree then. There's a special version that some people are using. It's in it forum somewhere. I'll see if I can find it.
In the meantime, uninstall it and see if it goes away.
Click to expand...
Click to collapse
Thanks. I've reverted my adfree hosts file and uninstalled it. But I think the issue persists. If I try to use any app that clears cache, specifically Clean Master, when it's doing the scan of apps it'll crash midway through the scan. If I go to system settings > Apps & wait for all the downloaded apps to load the details, it'll crash there too.
This is the oddest thing.
Edit:
This visual may help. It's a video of me running Clean Master & seeing how it just crashes. I can replicate this issue every time like this, but the crashes are random when using other apps.
Link to video: https://docs.google.com/file/d/0B9-N9bB35E-QdnY3Zk1FaW9EMXM/edit?usp=docslist_api
Ok, so I began uninstalling some apps that I thought may have been the issue... Which they weren't as the crashing still continues. I decided to reboot under safe mode and the problem occurs there too.
I honestly cannot recall if this began before or after rooting with stump. I may have to Unroot & factory restore. =/
Syph said:
Ok, so I began uninstalling some apps that I thought may have been the issue... Which they weren't as the crashing still continues. I decided to reboot under safe mode and the problem occurs there too.
I honestly cannot recall if this began before or after rooting with stump. I may have to Unroot & factory restore. =/
Click to expand...
Click to collapse
I'm at a loss... The 2 things I mentioned can be the culprits, but not for you I guess. Some other ideas?
Did you uninstall Stump after getting root?
Have you froze or uninstalled any system apps/ priv-apps?
It might even be Nova is having issues.
That's all I got.
engine95 said:
I'm at a loss... The 2 things I mentioned can be the culprits, but not for you I guess. Some other ideas?
Did you uninstall Stump after getting root?
Have you froze or uninstalled any system apps/ priv-apps?
It might even be Nova is having issues.
That's all I got.
Click to expand...
Click to collapse
Thank you for your help. Nova was one of the apps I removed. I did remove the stump app after rooting & did not freeze/remove any system critical apps/files. I'm also at a loss.
I would try a restore to stock as the final option. If that doesn't fix it then I dunno man.
Sent from my LG G3 via Tapatalk Pro
haoleflip said:
I would try a restore to stock as the final option. If that doesn't fix it then I dunno man.
Sent from my LG G3 via Tapatalk Pro
Click to expand...
Click to collapse
I plan to do that this evening. Was hoping to not restore to stock... It'd always a pain setting up themes & apps again. Lol.
Syph said:
I plan to do that this evening. Was hoping to not restore to stock... It'd always a pain setting up themes & apps again. Lol.
Click to expand...
Click to collapse
Pssh all of that stuff can wait and can be downloaded again. My main priority would be getting my phone working again lol
Sent from my LG G3 via Tapatalk Pro
haoleflip said:
Pssh all of that stuff can wait and can be downloaded again. My main priority would be getting my phone working again lol
Sent from my LG G3 via Tapatalk Pro
Click to expand...
Click to collapse
Tried to unroot but the phone doesn't move past the "Firmware Update. Do not unplug the phone..." screen after holding Volume Up & plugging into the computer. I installed the drivers before hand. But the "CDC Serial" doesn't update. I attempted to manually update the driver by browsing for the folder, but no go.
I may end up having to go to Sprint and exchange the phone for another one.
Syph said:
Tried to unroot but the phone doesn't move past the "Firmware Update. Do not unplug the phone..." screen after holding Volume Up & plugging into the computer. I installed the drivers before hand. But the "CDC Serial" doesn't update. I attempted to manually update the driver by browsing for the folder, but no go.
I may end up having to go to Sprint and exchange the phone for another one.
Click to expand...
Click to collapse
any updates? did you ever fix the problem?
thanks!
JT-KGY said:
any updates? did you ever fix the problem?
thanks!
Click to expand...
Click to collapse
TL;DR version = Yes, I did fix it. Factory restore did the trick.
A few days after my last post the phone wasn't as bad as the video. It would still crash and reset but mainly after heavy app usage or when trying to clear app cache using any app like Clean Master.
Once my storage reached about 40% used and I couldn't clear the cache, I began to get constant Play Store error messages. No apps would update. I think it was error 483 or something close to hat number.
Since I couldn't flash back to stock because the drivers wouldn't install, I gave up and tried a factory reset. I nearly sh-t myself bc once I confirmed the restore, the phone didn't want to automatically reset per the instructions. I pressed the button multiple times and nothing. I pulled the battery and when I turned it back on, I got the initial screen with the "powered by android" and then black. It did not wanna do anything. Pulled battery again, same outcome. It left it for maybe 10min and still nothing.
I was ready to go back to sprint and see if I could exchange the phone. While researching the closest store, the phone beeped and the initial android setup screen appeared. This was about 25min of waiting on a black screen.
The phone is now back to working order and it's still rooted. There must have been a corrupt file that was erased/restored once the g3 decided to behave.
Syph said:
TL;DR version = Yes, I did fix it. Factory restore did the trick.
A few days after my last post the phone wasn't as bad as the video. It would still crash and reset but mainly after heavy app usage or when trying to clear app cache using any app like Clean Master.
Once my storage reached about 40% used and I couldn't clear the cache, I began to get constant Play Store error messages. No apps would update. I think it was error 483 or something close to hat number.
Since I couldn't flash back to stock because the drivers wouldn't install, I gave up and tried a factory reset. I nearly sh-t myself bc once I confirmed the restore, the phone didn't want to automatically reset per the instructions. I pressed the button multiple times and nothing. I pulled the battery and when I turned it back on, I got the initial screen with the "powered by android" and then black. It did not wanna do anything. Pulled battery again, same outcome. It left it for maybe 10min and still nothing.
I was ready to go back to sprint and see if I could exchange the phone. While researching the closest store, the phone beeped and the initial android setup screen appeared. This was about 25min of waiting on a black screen.
The phone is now back to working order and it's still rooted. There must have been a corrupt file that was erased/restored once the g3 decided to behave.
Click to expand...
Click to collapse
Congrats!
My G3 is crashing in the similar manner as the video you uploaded.
Except that it only happens when I'm in office connected to office wifi with almost no cellular reception.
On top of that, as far as I could tell... only two apps are causing the launcher to crash... the game Clash of Clans and LINE.
Very very strange....

Ineed help with this message "attackers on <b>%1$s</b> might atte..."

Ineed help with this message "attackers on <b>%1$s</b> might atte..."
Hi Guys
i have a note5 running android 6.0.1
two days ago i saw the download sign at the top of the screen while i was using the face book app i checked whats downloading i saw this message with a progress bar beneath it like any regular download
The message was
"attackers on <b>%1$s</b> might atte..."
I stoped my wifi connection immediately and it was gone but when i started my wifi agin it restarted then disappeared i couldn't find any info about this on the internet so i did a factory reset just incase and after the reset i updated my apps and resigned into facebook after 5-10 minutes after i signedin that same thing happened again
I hope someone might know whats happening here
DarkCloudF said:
Hi Guys
i have a note5 running android 6.0.1
two days ago i saw the download sign at the top of the screen while i was using the face book app i checked whats downloading i saw this message with a progress bar beneath it like any regular download
The message was
"attackers on <b>%1$s</b> might atte..."
I stoped my wifi connection immediately and it was gone but when i started my wifi agin it restarted then disappeared i couldn't find any info about this on the internet so i did a factory reset just incase and after the reset i updated my apps and resigned into facebook after 5-10 minutes after i signedin that same thing happened again
I hope someone might know whats happening here
Click to expand...
Click to collapse
%1$s is a code used in php language
I have no idea about how or why it popped there
Regards,
milkyway3
milkyway3 said:
%1$s is a code used in php language
I have no idea about how or why it popped there
Regards,
milkyway3
Click to expand...
Click to collapse
Thank you for your help milkyways3
after your answer i read some information about this php code and after some further searching and asking about the issue i found that it might be some adware in facebook but i'm not sure about that i shall search more about this topic
Thanks again
Best regards
DarkCloudF
Thank God I found this thread! This same thing happened to me the night of the 17th, but the message appeared and disappeared so quickly for me to see that I only caught a vague glimpse of the word "attacker $..." and could not be sure. I still tried searching online and posting in a forum but came up with nothing. And the weirdest thing is even though this is a download, it does not appear in the downloads folder! I haven't reset my phone yet, as I thought I might have been wrong somehow and it was the regular Instant Apps download or something. I had the premium version of ESET active on my phone at the time, monitoring all downloads and apps and this one didn't even appear there. None of the other scanners I later downloaded found anything either.
At least now I know I'm not going crazy and this indeed happened. I wonder if this had anything to do with the recent Facebook security breaches and server outages.
I am going to reset my phone too, just in case, take some backups tonight and reset. But @DarkCloudF you said the problem reappeared even after reset? Maybe it installed itself into the system so a factory reset did not remove it? If that is the case, then we got a whole new thing.
Please keep me updated here with your findings, I'm still using the phone as it is, I don't know how to go about this, if reset did not solve the problem, I will admit I'm not very tech savvy and this worries me to no end maybe I should just turn the phone off until I know more and reset.
SeaMonster26 said:
Thank God I found this thread! This same thing happened to me the night of the 17th, but the message appeared and disappeared so quickly for me to see that I only caught a vague glimpse of the word "attacker $..." and could not be sure. I still tried searching online and posting in a forum but came up with nothing. And the weirdest thing is even though this is a download, it does not appear in the downloads folder! I haven't reset my phone yet, as I thought I might have been wrong somehow and it was the regular Instant Apps download or something. I had the premium version of ESET active on my phone at the time, monitoring all downloads and apps and this one didn't even appear there. None of the other scanners I later downloaded found anything either.
At least now I know I'm not going crazy and this indeed happened. I wonder if this had anything to do with the recent Facebook security breaches and server outages.
I am going to reset my phone too, just in case, take some backups tonight and reset. But @DarkCloudF you said the problem reappeared even after reset? Maybe it installed itself into the system so a factory reset did not remove it? If that is the case, then we got a whole new thing.
Please keep me updated here with your findings, I'm still using the phone as it is, I don't know how to go about this, if reset did not solve the problem, I will admit I'm not very tech savvy and this worries me to no end maybe I should just turn the phone off until I know more and reset.
Click to expand...
Click to collapse
Dear SeaMonster26
I did a reset and after i installed the facebook app the same thing happened again then i reinstalled the official firmware for my device using odin then updated all the apps but not facebook and kept monitoring my device for two or more hours and nothing happened then i updated facebook and waited more also nothing happened but after i signed into facebook using the facebookapp it happened again i sent a message to the facebook support but they didn't reply
The last thing i did was that i updated my device to the latest version of the official firmware (for me it's android 7.0) and updated the facebookapp then from the settings->apps->show system apps i disabled the facebook app manager and the facebook app installer
Then i signed into facebook using the app that was 2 days ago and untill now i didn't see that message again i'm not sure if the problem is gone this way but i think the manager or the installer are responsible for this
You can try disabling those two apps as i did after you reset your device and check if it reappears
I'm still trying to figure this out i hope this would help you
Best regards
DarkCloudF
DarkCloudF said:
DarkCloudF
Click to expand...
Click to collapse
also see
https://forum.xda-developers.com/general/security/malware-infection-network-attack-using-t3870139

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