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Just wanting to get a FYI. I may by default try for a replacement before my 1 year is over. Whats the process I should go through in order to make sure its a valid replacement.
What ROM should I go recover to?
What process should i go through to unroot?
Is there anything else i should make sure is done before I send in my phone after getting replacement?
All help is much appreciated.
Do you have phone insurance?
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blytzr said:
Just wanting to get a FYI. I may by default try for a replacement before my 1 year is over. Whats the process I should go through in order to make sure its a valid replacement.
What ROM should I go recover to?
What process should i go through to unroot?
Is there anything else i should make sure is done before I send in my phone after getting replacement?
All help is much appreciated.
Click to expand...
Click to collapse
Unless you have insurance and there is a major problem with you phone Tmo isn't going to replace your phone.
Unrooting is easy its basically typing in a few commands to unroot it or you can do it via OCLF
As far as putting the stock rom back in place you can use ODIN
T-Mo is very inconsistent. If you call one time, you can get someone that is Super Rep and will go by the book and make it hard to get a replacement. If you call again, you can end up talking to someone who just sends you a new one no questions asked.
I've had 4 vibrants since july, and have swapped them all at my t-mo store. Theyre not supposed to do that, but they do, sometimes you just gotta ask nicely and look like a victim.
Uh how have you gone thru 4 vibrants....crazy
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neil_clavano said:
Do you have phone insurance?
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Click to collapse
Yes I do. But I am not going to pay $75 for the replacement.
blytzr said:
Yes I do. But I am not going to pay $75 for the replacement.
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Click to collapse
Last I heard its $130.00
I had to pay $130 through asurion insurance.
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Yeah. It's definitely $130.
yall got robbed...i get replacements free under the manufactuers warranty which is 1 yr.....
I dropped mine in water, doh :-(
boimarc89 said:
yall got robbed...i get replacements free under the manufactuers warranty which is 1 yr.....
Click to expand...
Click to collapse
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Ive had 12 vibrants as soon as mine get a scratch and I call tmobile and brain wash them and ive always get a new one since 2 months ago that I have the vibrant
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boimarc89 said:
yall got robbed...i get replacements free under the manufactuers warranty which is 1 yr.....
Click to expand...
Click to collapse
We all can do this with any electronics we purchase.
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arturosimons123 said:
Ive had 12 vibrants as soon as mine get a scratch and I call tmobile and brain wash them and ive always get a new one since 2 months ago that I have the vibrant
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Click to collapse
Someone at tmo isnt doing their job. After the 3rd exchange within 3 months they are supposed to force you into a different model phone, and release you from your contract in case you want to leave them.
Because after 3 exchanges, you're costing them more money than you're worth to them.
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wildklymr said:
Someone at tmo isnt doing their job. After the 3rd exchange within 3 months they are supposed to force you into a different model phone, and release you from your contract in case you want to leave them.
Because after 3 exchanges, you're costing them more money than you're worth to them.
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Click to collapse
nice info.. Now I know how get out of tmobile contract without paying $200.
arturosimons123 said:
Ive had 12 vibrants as soon as mine get a scratch and I call tmobile and brain wash them and ive always get a new one since 2 months ago that I have the vibrant
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Click to collapse
Lol
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wildklymr said:
Someone at tmo isnt doing their job. After the 3rd exchange within 3 months they are supposed to force you into a different model phone, and release you from your contract in case you want to leave them.
Because after 3 exchanges, you're costing them more money than you're worth to them.
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Click to expand...
Click to collapse
I don't believe tthat's true. Go to mytoucb 4g section general and click good display vs bad.
I gone thru 5 replacements and some people have gone thru 7 replacements.
Came back to vibrant.
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eunkipark92 said:
I don't believe tthat's true. Go to mytoucb 4g section general and click good display vs bad.
I gone thru 5 replacements and some people have gone thru 7 replacements.
then i ended up selling it and coming back to vibrant.
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Click to collapse
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does tmo not do complimentary upgrades if you have your phone replaced more than say 3 times like some other companies??
eunkipark92 said:
I don't believe tthat's true. Go to mytoucb 4g section general and click good display vs bad.
I gone thru 5 replacements and some people have gone thru 7 replacements.
Came back to vibrant.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Kind of my point. Reps not following the multiple exchange policy. At least it was a policy as of a few years ago
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If you buy a phone third party does insurance still cover it?
S3nt from my 3D wond3rland
Should never had issues in the past . Make sure it works tho first if you have issues later on they Will cover you.
Sent from my PG86100 using xda premium
Yes, you can buy the phone from where ever as long as your account has TEP it is covered.
Sprint will let you add TEP to any device you activate. Usually had to be within so many days. Used to be 30 days.
Sent from my PG86100 using xda premium
I bought a used Samsung Instinct ("the iPhone killer") LOL...on ebay cuz i just had to have it, and I wasn't due for an upgrade. It died within a couple months, and Sprint replaced it for me thru TEP. No problems at all.
Sent from my EVO 3D using xda premium
The Fer-Shiz-Nizzle said:
I bought a used Samsung Instinct ("the iPhone killer") LOL...on ebay cuz i just had to have it, and I wasn't due for an upgrade. It died within a couple months, and Sprint replaced it for me thru TEP. No problems at all.
Sent from my EVO 3D using xda premium
Click to expand...
Click to collapse
I remember that phone!! It was good for like a week XD
I've been missing calls and Sprint asked me to bring my phone into my dumb local store. The reps ordered a replacement phone but said it was 5 to 10 day wait because they were out of stock. I just find it interesting that they are out of stock by the way they are discounting them.
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Katt50 said:
I've been missing calls and Sprint asked me to bring my phone into my dumb local store. The reps ordered a replacement phone but said it was 5 to 10 day wait because they were out of stock. I just find it interesting that they are out of stock by the way they are discounting them.
Sent from my HTC EVO 3D using XDA Premium
Click to expand...
Click to collapse
Or...they're out of stock because the phones are severely discounted...
Katt50 said:
I've been missing calls and Sprint asked me to bring my phone into my dumb local store. The reps ordered a replacement phone but said it was 5 to 10 day wait because they were out of stock. I just find it interesting that they are out of stock by the way they are discounting them.
Sent from my HTC EVO 3D using XDA Premium
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Click to collapse
It's out of stock because of the fact that it will be a replacement (ie refurbished) phone. Those phones come from a completely different place than the "new" ones. Thus the wait. I've had to go through this three times already, every time my replacement phone came in around 3 days. Best of luck
walkingcorpse said:
It's out of stock because of the fact that it will be a replacement (ie refurbished) phone. Those phones come from a completely different place than the "new" ones. Thus the wait. I've had to go through this three times already, every time my replacement phone came in around 3 days. Best of luck
Click to expand...
Click to collapse
Just call HTC Directly, they are more flexible and reliable then Sprint and Assurion
Have any of you guys looked at the sprint website? This phone is now FREE with a two year contract. And they are still asking for 100 for the og EVO.
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dr.chucky said:
Have any of you guys looked at the sprint website? This phone is now FREE with a two year contract. And they are still asking for 100 for the og EVO.
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Click to collapse
Yeah that's kinda sad.. Lol
Katt50 said:
I've been missing calls and Sprint asked me to bring my phone into my dumb local store. The reps ordered a replacement phone but said it was 5 to 10 day wait because they were out of stock. I just find it interesting that they are out of stock by the way they are discounting them.
Sent from my HTC EVO 3D using XDA Premium
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Click to collapse
That's cause replacements have to be ordered, DERPS, is what we called it.
Sprint cannot hand out good backstock for problems unfortunately. They order them to the store. They will let you keep your current malfunctioning phone till your replacement comes in.
I worked phone repair for them, although never used their service, t mobile ftw.
Sent from my HTC EVO 3D X515m using Tapatalk
scariola said:
That's cause replacements have to be ordered, DERPS, is what we called it.
Sprint cannot hand out good backstock for problems unfortunately. They order them to the store. They will let you keep your current malfunctioning phone till your replacement comes in.
I worked phone repair for them, although never used their service, t mobile ftw.
Sent from my HTC EVO 3D X515m using Tapatalk
Click to expand...
Click to collapse
While this is true, if they are on backorder some stores lean more towards doing an in-store exchange if they are nice enough. Some customers come in all pissed off and demand a new one in store and if your manager is as much of a pushover as mine, then they will get a new one. They use that in order to eliminate wait for that certain customer. I work service and repair for them as well.
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Katt50 said:
I've been missing calls and Sprint asked me to bring my phone into my dumb local store. The reps ordered a replacement phone but said it was 5 to 10 day wait because they were out of stock. I just find it interesting that they are out of stock by the way they are discounting them.
Sent from my HTC EVO 3D using XDA Premium
Click to expand...
Click to collapse
My wife and I just went through the same thing with her phone. Had to order a replacement, was told 3 days, a week later we finally got her phone. Got the phone home only to realize that there were burn-in marks and the buttons on the bottom weren't lit correctly. Fortunately for me they had another one in the back that was much better.
I asked the rep why the 3D was back ordered and without hesitation he told me that it was due to all the issues the phone had. He claimed they replace quite a few a day (for what it's worth).
dr.chucky said:
Have any of you guys looked at the sprint website? This phone is now FREE with a two year contract. And they are still asking for 100 for the og EVO.
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Click to collapse
I just find that interesting because the store told me I may not get a EVO 3D. They said it might be a EVO 4G, which I stated that was not an acceptable replacement. They then stated that it might be a Galaxy S phone. So we'll see what happens.
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Katt50 said:
I just find that interesting because the store told me I may not get a EVO 3D. They said it might be a EVO 4G, which I stated that was not an acceptable replacement. They then stated that it might be a Galaxy S phone. So we'll see what happens.
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Click to collapse
Galaxy s.... Not SII?
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ktrotter11 said:
Galaxy s.... Not SII?
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They said the new Galaxy S, so I'm thinking so. Not the smartest in my Sprint store. I'm going to be very picky for an replacement.
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Just got the same thing from my local store. Ordered a replacement on Thurs, it was "backordered" and 5-7 business days. Picked it up today. Came in a small yellow box that I originally thought is a car charger or something.
Did you break root and restore to original?
Just wondering if the phones that were returned were rooted. I'm having trouble with mine and I'm supposed to take it in to a repair center. How do I restore it to locked state?
garmar said:
Just wondering if the phones that were returned were rooted. I'm having trouble with mine and I'm supposed to take it in to a repair center. How do I restore it to locked state?
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Click to collapse
Sprint doesn't care if you root your phone now so no need to restore it.
Oh and I took my phone in for a digitizer issue. Was told they had to order me a phone. The new one 'old' one had dead spots in the touch screen now they have ordered me another one. Both times the phone was backordered and there were no other phones on the 'other list'. First time phone took 3 business days to get to me. We'll see how long this one takes.
garmar said:
Just wondering if the phones that were returned were rooted. I'm having trouble with mine and I'm supposed to take it in to a repair center. How do I restore it to locked state?
Click to expand...
Click to collapse
I always flash a stock unrooted Rom before I bring my phone is repairs. They usually look for the superuser app only though so you wouldn't need to do anymore than that. I had a digitizer issue too. It took them 5 days to get it. I got lucky though, my refurb was in great condition.
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Yeah no need to restore your phone. I even had a rep tell me that my phone was rooted and I said it was and they were still going to repair it.
dr.chucky said:
Have any of you guys looked at the sprint website? This phone is now FREE with a two year contract. And they are still asking for 100 for the og EVO.
Sent from my PG86100 using xda premium
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Click to collapse
The TMO Galaxy S II is also free with 2 year contract. Only an idiot would pay 100 for an OG Evo and 2 year contract right now.
falconey07 said:
Sprint doesn't care if you root your phone now so no need to restore it.
Oh and I took my phone in for a digitizer issue. Was told they had to order me a phone. The new one 'old' one had dead spots in the touch screen now they have ordered me another one. Both times the phone was backordered and there were no other phones on the 'other list'. First time phone took 3 business days to get to me. We'll see how long this one takes.
Click to expand...
Click to collapse
I called Sprint directly and they confirmed that the EVO 3D is out of stock now, with no idea when it will be in. When I asked what the replacement would be if they couldn't get one, I was told that I would be receiving an EVO 3D.
Sent from my HTC EVO 3D using XDA Premium
Update.
Store just called. They got the replacement phone in and it's not a EVO 3D. It's a EVO 4G, which I point blank refused. Store stated that it was a mistake and they will be returning it.
Sent from my HTC EVO 3D using XDA Premium
all in title
There really isn't a "Best Way." Rule of thumb is you're supposed to get a re-manufactured unit by priority, and if none are available at the time, a NIB unit is sent. If you get 3 re-manufactured units in a row, a new one can be requested at that point. I got lucky and got a NIB unit when I cracked my screen. Paid $100 for my Asurion deductible, and had a new one in hand next business day (reported before 8pm EST on the previous business day).
eXplicit815 said:
There really isn't a "Best Way." Rule of thumb is you're supposed to get a re-manufactured unit by priority, and if none are available at the time, a NIB unit is sent. If you get 3 re-manufactured units in a row, a new one can be requested at that point. I got lucky and got a NIB unit when I cracked my screen. Paid $100 for my Asurion deductible, and had a new one in hand next business day (reported before 8pm EST on the previous business day).
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Click to collapse
Replacement unit....to date no one has reported getting a refurb that I am aware of.
As for the original post...what is wrong with yours?
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my NFC secure element was boinked and I got sprint to send me a free replacement (should have been $35), even though I dont have insurance. Brand New in retail box which means I got a second charger/usb cable.
rubber guard said:
my NFC secure element was boinked and I got sprint to send me a free replacement (should have been $35), even though I dont have insurance. Brand New in retail box which means I got a second charger/usb cable.
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Click to collapse
Was the replacement on 1.13 or 1.22 software? Just curious
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The earlier you get it done the better chance you have of getting a new one
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I had light bleeding from my capacitive buttons and i told sprint i wanted a new one not a refurb. I spent the whole say at the store and on the phone and after ten people telling me i couldn't have a new one, I said fine send me a refurb. I got it and have been testing it for a couple of days and all is well except for new h-boot.
I got a refurbished one .
Sent from my SPH-D710 using xda app-developers app
I just got a refurbished one, with hboot 1.15 that's my only issue so far, everything else is better than my old phone.
You guys verified with dialer codes they are refurbs? Please provide screenies so I can update the refurb thread
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00mred00 said:
You guys verified with dialer codes they are refurbs? Please provide screenies so I can update the refurb thread
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Click to expand...
Click to collapse
What dialer code do you use
##786#
Boooooo!
Thanks, I will update the thread
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mthii said:
Was the replacement on 1.13 or 1.22 software? Just curious
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Click to collapse
Its the newer version
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Just wanted to see if anyone has received their rebate submission from HTC yet. I sent mine off on the 15th and the website says that they estimate it to be received today? That's a little long right?
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Rebates usually take 4-6 weeks or am I wrong?
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xndabox said:
Just wanted to see if anyone has received their rebate submission from HTC yet. I sent mine off on the 15th and the website says that they estimate it to be received today? That's a little long right?
Sent from my HTC One using xda app-developers app
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Click to collapse
About the same timing for me. Same outcome as you too :silly:
Right, I really wanted to know if anyone has received theirs yet. This phone has been out for the better part of the month. But it is what it is I suppose. I traded in a old Samsung 4G anyway.
Sent from my HTC One using xda app-developers app
I applied for it and everything I think I can get more for a MyTouch Slide 4G
The status page still says it's waiting on my device. It's been 4 weeks.
Thankfully it was a HTC wildfire S. Ugh
Mine says still waiting for my device as well and the estimated date was May 7th
There's a rebate on this phone?
urmystlkal said:
Mine says still waiting for my device as well and the estimated date was May 7th
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Click to collapse
Send them a support message. Mine said the same for 4 weeks so I did. I got a response 4 hours later telling me they had received my device in the condition I stated and that my card would arrive to me within 3 weeks. They said they are having trouble updating the status page for some orders.
---------- Post added at 01:23 AM ---------- Previous post was at 01:15 AM ----------
Legaleye3000 said:
There's a rebate on this phone?
Click to expand...
Click to collapse
There was. You had to pre-sign up. It's now closed. HTC was offering a $100 Visa card (or more if your phone was worth more) if you bought a One and sent them (most) any old smartphone and proof of purchase.
htctradeup[dotcom]/htcone
Yeah, my status page says the same thing. I sent my phone in on the 7th of may.
=/
Nope but just got my phone and sold my old phone for more then the $100 they where asking for
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xile6 said:
Nope but just got my phone and sold my old phone for more then the $100 they where asking for
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Click to collapse
Yeah me too, I have several phones lying around the house. I sold my nexus 4 for 200 (it was more like a gift, guy just had a baby girl and broke his phone off a motorcycle) I figured I might as well get a rebate with some old phone I barely remembered I had.
Sent from my HTC One using xda app-developers app
Not yet.
..
hippelettuce said:
..
Click to expand...
Click to collapse
????
Sent from my HTC One using xda app-developers app
Still waiting too... Sent first week of May.
I just received my gift card in the mail. I sent in the trade-in May 2nd.
Web site still said it was waiting for the phone to arrive.
poorboy168 said:
I just received my gift card in the mail. I sent in the trade-in May 2nd.
Web site still said it was waiting for the phone to arrive.
Click to expand...
Click to collapse
Got mine in the mail today! My online status says the same, waiting for phone. I sent my phone in a couple days after the phone was released. I don't remember the date
So there is hope! I am glad it seem to be just a system update problem. Maybe a majority of people will get their cards in the next two weeks.
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