This forum seems to be running down in terms of activity and the direction and tone of the threads. "I exchanged/ Best Buy exchanged my Prime for an Infinity"; "Ready to switch to N7?"; on the beta test thread..."I'm interested in Win8 tablets..."; 2 weeks since the last word from Gary.
I'm feeling despondent about my purchase. I wanted it to be so good and coming on here has slowly corroded my positivity. Dump upon dump upon dump of dissatisfaction with the product. Moan upon moan upon moan about Asus. Trouble is I don't know anymore if I have wasted my money and been taken for a ride by an unscrupulous organization or users with technical expertise are too demanding and miffed because their expectations have not been met.
I thought the Prime was going to be the ultimate when I bought it. Now, it was just a dream.
Being popular and functional has been removed from the marketing materials. It should not be expected functionality of the TF201 any more.
Well i feel the same about the forum, but, what is there to post about atm?
The prime was and is a very nice tablet but others have come out in the meantime that are just as good or even better in some aspects. So i think people that always need the latest and greatest have moved on.
I think the recent issues are known (I/O, gaming crash&hangs, rnd reboots) and dont need to be further discussed. So i guess people are just waiting for the next update to come in which will hopefully fix one of the remaining issues. And i think the majority of XDA prime users have already unlocked anyway and installed a custom rom so they are probably discussing/talking in the dev section in the custom rom threads.
I'm one of those that havent unlocked yet because i'm really happy with my prime EXCEPT for the gaming lock ups. So i said to myself i'll wait for another update or probably until JellyBean hits (which should be in the next month i think). If things wont be fixed by then i'll unlock and install a custom rom.
I think you have summed it up nicely. I will eventually unlock and install a custom Rom. I just wish I didn't have to rely on the passion of enthusiasts to get what I thought I paid for.
These forums have a tendency to go through cycles, the only ones that stay consistently busy are the nexus forums
update is likely to be worth waiting for. give it another week or 2 at most. if nothing by then unlock. androwookie 2.1 is a great rom and is paired with the hard hitting motley kernel.
Unlock, install custom ROMs now, thank me later.
The reason I say this is it actually makes the tablet behave the way it was supposed to. The difference in the ICS ROMs is huge and the JB ROMs are so buttery smooth and fast... not quite there yet feature wise but only a matter of time
The reason why I have not unlocked the PRIME because of green camera. I may send to RMA soon but there is another tangle that the Prime may not be unlocked after RMA. So It is hard for me to make decision right now. Still waiting for little later to see what is going on.
Forum is not the device
acricketer said:
This forum seems to be running down in terms of activity and the direction and tone of the threads. "I exchanged/ Best Buy exchanged my Prime for an Infinity"; "Ready to switch to N7?"; on the beta test thread..."I'm interested in Win8 tablets..."; 2 weeks since the last word from Gary.
I'm feeling despondent about my purchase. I wanted it to be so good and coming on here has slowly corroded my positivity. Dump upon dump upon dump of dissatisfaction with the product. Moan upon moan upon moan about Asus. Trouble is I don't know anymore if I have wasted my money and been taken for a ride by an unscrupulous organization or users with technical expertise are too demanding and miffed because their expectations have not been met.
I thought the Prime was going to be the ultimate when I bought it. Now, it was just a dream.
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Don't let the negativity on the forum make you "despondant". Base your opinions on your own experience and weather or not it is meeting your needs. I've yet to have a device of any brand, model, or OS where the associated forum did not end up devolving into a complaint/rant area. This is particularly true when you are between major updates because there is nothing big new to talk about so only the people who have problems and/or are dissatisfied spend a lot of time posting.
This is normal/typical.
acricketer said:
This forum seems to be running down in terms of activity and the direction and tone of the threads. "I exchanged/ Best Buy exchanged my Prime for an Infinity"; "Ready to switch to N7?"; on the beta test thread..."I'm interested in Win8 tablets..."; 2 weeks since the last word from Gary.
I'm feeling despondent about my purchase. I wanted it to be so good and coming on here has slowly corroded my positivity. Dump upon dump upon dump of dissatisfaction with the product. Moan upon moan upon moan about Asus. Trouble is I don't know anymore if I have wasted my money and been taken for a ride by an unscrupulous organization or users with technical expertise are too demanding and miffed because their expectations have not been met.
I thought the Prime was going to be the ultimate when I bought it. Now, it was just a dream.
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Click to collapse
Just remember that only guys with problems populate these forums, which is not wrong. Just note that not everybody has problems. I have a prime and I have not had any problems till date. Just see if you are satisfied with the purchase. Currently my prime is good and the only worry I have is what the JB will bring to me. Hopefully it does not screw up my prime
shreddintyres said:
These forums have a tendency to go through cycles, the only ones that stay consistently busy are the nexus forums
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Check out the HD2 forums... that phone is just insane lol.
Zephyrot said:
Check out the HD2 forums... that phone is just insane lol.
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That phone is just insane :laugh:
ratman6161 said:
Don't let the negativity on the forum make you "despondant". Base your opinions on your own experience and weather or not it is meeting your needs. I've yet to have a device of any brand, model, or OS where the associated forum did not end up devolving into a complaint/rant area. This is particularly true when you are between major updates because there is nothing big new to talk about so only the people who have problems and/or are dissatisfied spend a lot of time posting.
This is normal/typical.
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Not quite true...
Sure, there will always be complaints and/or issues. But most of the time not as massive as with the prime and not without reason. There simply ARE quite a number of issues with the prime and it does not quite deliver up to the hype. At least, not for a lot of people.
I'm usually lurking, but thought I'd share my two cents on this topic. I, unlike a lot of people here, have had hardly any issues. My prime doesn't flicker, my games don't crash, no light bleed, and my wifi works fine. The only issue I had was with the GPS not being accurate, but to me it's a non-issue since I don't use my tablet for navigation (that's what I use the Galaxy S2 for if I need it!). Also in case anyone is wondering I'm not rooted. So honestly for me the Prime is everything I thought it would be plus some. I use it everyday for reading news, books, watch some episodes of my favorite tv shows during lunch at work, or do some digital sketching, etc. It's an excellent tool for media, learning and productivity.
I think that most prime owners who aren't having any issues aren't posting in these forums. I see tons of negativity about the Prime everyday I come to the forums. I never post anything because I don't have any of those issues. It sucks that a lot of prime owners here have so many issues because it really is a great product. I'm willing to bet some of the people posting about the issues are the cause of their own problem and some of the problems are directly related Asus.
I wouldn't write off the prime or Asus to be honest, but that's my opinion. I've had very little issue with them. I also own the OG Transformer and again...none of the issues others were having except the lag. I hope Asus works out the kinks with the hardware and software related issues everyone seems to be having. Again....just my two cents.
The current wave of trade ups for the Infinity could accelerate the Prime's fate into a collector's tablet. As the total number of owned units out there decrease, so will the need to support it and I wouldn't be surprised if Asus is trying to bury both the 201 and 300 into oblivion in order to focus on the 700 and beyond.
I agree
I have had my Prime since day one Dec 23rd never had any issues with it. Yes GPS sucks but I don't use it for that. Everything runs fine on it and again based on the roms we are running. I was rooted and unlocked after a few weeks. But I understand the frustration about development. There are only a few real roms out there and are very close to stock, no real themes or tweaking, seems these are only updated when Asus releases a major update. I used to own a Samsung Captivate and would flash it ever day with different roms with tweaks up grade different flavors from the devs. but for a device as strong as the Prime was/is and for it now being out 9 months you would think there would be more working with it and more development than it really has. I thank the devs who are working on things for our Prime and I appreciate the work they put into making it better.
Completely true
dagrim1 said:
Not quite true...
Sure, there will always be complaints and/or issues. But most of the time not as massive as with the prime and not without reason. There simply ARE quite a number of issues with the prime and it does not quite deliver up to the hype. At least, not for a lot of people.
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Though there is one "Positive" I love my Prime sort of thread out there, it is almost universally true that on all XDA (and other forums) nearly 100% of the discussions come down to one of three things:
1. "I'm having problems...."
2. "When are we going to get our next update..." and complaining about why it takes so long.
3. Developers/tweaking/custom ROM discussions. This one is often at least indirectly related to 1 and 2.
This is the nature of the beast with forums. Pick out pretty much any device you want and its all the same. People for whom everything is working they way they want it to don't bother starting a thread. What are they going to say? "Gee, just starting a thread to say all is well!" It just doesn't work that way.
I stick by my original statement that said "Don't let the negativity on the forum make you "despondant". Base your opinions on your own experience and weather or not it is meeting your needs. "
Related
I don't remember seeing anywhere that this forum was only for those with a one-sided opinion that the Prime is perfect, the greatest thing since sliced bread, and the ultimate solution for mankind!
It's getting a little old when every time someone posts a problem, or criticism of the TP, numerous posters attempt to discredit the OP and complain about the negative post, saying just return it if you don't like it. Then throw in something like, I would never use that feature anyway, why would you want to? Or imply, I don't have that problem so you must be wrong.
Everyone has an opinion and the obvious right to express it. We don't all have to agree. We do have to agree to disagree, if we are going to have a meaningful forum. How else can we help each other?
If you are happy with your purchase, then good. That doesn't mean that those who aren't are wrong. Also if you are disappointed and think Asus let you down, you're entitled to that opinion. That doesn't make you wrong either. Everyone please respect the fact that each user may have their own expectations of what is acceptable performance, however unimaginable that may seem to us.
Why exactly did you create a new topic....?
another newspaper article or Blog.. XDA can we get a personal Blog section?
Errrrrm what exactly is the point of this thread or Title for that matter?
Sent from my Transformer Prime TF201 using xda premium
I personally agree with the OP. I've followed all the threads from the pre orders lol. Most have been pretty fair and respectful, and some reports have been Apple guys, sour grapes, or just arrogant like some on here above me. I am in support of those who have a device that they feel isn't what they were to get, especially when Asus and others are admitting these same issues. These are valid points. I've decided to keep mine and work through it. Sweeping it under the rug though makes no sense. I agree though not much can be done until ICS is released with the unlocked boot loader. So why be disrespectful unless deserved.
On another not I'm about to post a Q in the Q and A thread about HDMI. Despite searching I could not find my answer so feel free to rip me there. I read post I feel are important. Those I don't feel are important I ignore. I feel that having a thread with 0 responses is a bigger message than taking the time to hop on the thread to say its stupid. Just my. 02
Sent from my Transformer Prime TF201 using Tapatalk
MrGiggles said:
another newspaper article or Blog.. XDA can we get a personal Blog section?
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this.
xda used to be somewhere one could get help, learn about something new, or help the dev community, but lately it's just because this place for people to post how they feel about something or what they think about something when no one really cares.
posts that stated the fact that gps didn't work right, or wifi was weak = perfectly fine, since they publicised an issue that asus was trying to ignore.
posts that keep complaining about gps or why xyz feature isn't as good as their old tablet, or why they think people shouldn't buy the prime, or why they should buy tablet x = pointless, add clutter, and just make it hard to find actual information.
this thread falls into the latter.
adiliyo said:
this.
xda used to be somewhere one could get help, learn about something new, or help the dev community, but lately it's just because this place for people to post how they feel about something or what they think about something when no one really cares.
posts that stated the fact that gps didn't work right, or wifi was weak = perfectly fine, since they publicised an issue that asus was trying to ignore.
posts that keep complaining about gps or why xyz feature isn't as good as their old tablet, or why they think people shouldn't buy the prime, or why they should buy tablet x = pointless, add clutter, and just make it hard to find actual information.
this thread falls into the latter.
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I agree with this 100% people get tired of seeing the same old complaints, nagging, and posts asking if I should keep or return the prime. those threads aren't really helpful at all. all it does is make new people looking into this section question the device and make a biased opinion on it without never even having hands on yet. Just check out the "Positive Transformer Thread". you will see several people at first that feed into all the complaints. then they got the device and was very glad they didn't let all the negative posts influence them getting the device. A thread discussing an issue and trying to find a solution is helpful. A thread just constantly complaining of saw issue is no help at all n just clutters the section for Prime.
We already have several great developers who formed their own opinion on the Prime and really like it alot. So regardless we already have developement in progress. If someone is so unhappy with device, return it and move on. We don't need a thread nagging about it. You are not hurting developement and forward progress of Prime. FOR every complaint there will be several more positive ones. Prime is here to stay on top as King of Android devices as long as it can. So the skeptics can just move on along and wait for the higher resolution devices with higher specs that will perform less than prime due to higher resolution .
I agree with the OP.
For people complaining that this site is for devs, you belong in the DEVELOPMENT section. It's stupid that devs are constantly complaining about people posting opinions in the dev section and telling them to stay in the General section, then people post such material in the General forums and get flamed as well.
Regarding the Prime, I'm extremely disappointed. I've been an avid Android fanboy since the days of the G1 and the earliest "dessert" updates. I say this because I want to make it clear that I'm not an Apple troll AT ALL. With that in mind, Android has some serious, serious problems that need to be addressed both as a device platform in general and as an OS in specific. Asus also has some reckoning due with the Prime as well.
My Prime came to me via a Big Box retailer with 3 dead pixels, a spotty light sensor, the well known GPS issue, and WiFi that is consistently sub-par at best. I haven't tested yet, but there are also widespread reports of HDMI issues.
Heap onto that the fact that even stock Android under-performs as an OS. Stability issues from the start, even on ICS. Apps often have several annoying bugs that kill the experience - e.g. videos becoming unplayable in the Youtube app if you accidentally let the screen turn off. I'm currently using my Prime while sitting next to my girlfriend who is using her iPad 2, and I'm watching the iPad's UI zip by seamlessly as my Prime struggles to display the text I'm currently hunt-and-pecking out on the soft keyboard within the stock browser. Incidentally, my girlfriend has her iPad 2 handy because we were watching a Youtube video together on the Prime when I tried scrolling ahead and all hell broke loose. The app froze, jerked ahead, stopped loading video, the Prime became unresponsive, and eventually the app force closed. By the time I had restarted everything - dealing with several non-starts when trying to coax the app to seek ahead in the video - my girlfriend had already gotten her iPad, navigated to the video, cued it up, and picked up where we left off.
All of THIS with the fact that there is no spec that the Prime doesn't absolutely stomp the iPad 2 with in comparison. Oh, except usability, I guess.
People have every right to be disappointed with this product, and this is as good a venue as any to register that disappointment. Like it or not, Apple has set the bar high by allowing customers to take a device out of the box and get exactly what they were promised in the specs sheet. The amount of manufacturer defects and software incompatibilities present in the Prime flies in the face of this trend.
I suppose we can all just wait for cooked ROMs, though, where we will all trade system stability and a feature or two no longer functioning for a 5% performance increase
I'll tell you what, though, after 4 HTC Sensations (hardware defects in every single one), and now the Prime leaving MUCH to be desired, this Fandroid is about 2 seconds from calling it quits. Apple may not always "just work" as their BS marketing claims, but at least their devices don't arrive in shambles like so many Android devices I've owned.
Those of you longing for the day when XDA was almost exclusively a development forum, give it up. Because it covers the broadest array of devices and has the highest posting counts it has become the defacto source of information for everyone interested in a device, not just developers. The dev section's pretty much still intact but the general section is just that.
As for the hater, troll, and fanboy accusations, they've been a bit worse on this forum than is typical but I think a lot of it was just compounded by the number of major issues occuring at the same time (launch availablity, GPS expose, QC, etc.). It should settle down over time.
A lot of the most raging debates are over what the Prime is, where it sits in the tablet pecking order, and what it's meant to compete with. I'm assuming the HD Asus tablet that'll be shown in a couple of days will be both more expensive than the Prime and have better features too making it Asus' high-end device. If that ends up being true, the Prime's mission will become clearer - 1) be an excellent value, and 2) and exclusively offer a hard and detachable keyboard. That should help set some common expectations and make people judge it a little less harshly. Right now it's being compared to other higher-spec tablets and the iPad which isn't fair and may have not even been Asus' intention.
Diamondback2010 said:
Why exactly did you create a new topic....?
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MrGiggles said:
another newspaper article or Blog.. XDA can we get a personal Blog section?
Click to expand...
Click to collapse
NatTheCat said:
Errrrrm what exactly is the point of this thread or Title for that matter?
Sent from my Transformer Prime TF201 using xda premium
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adiliyo said:
this.
xda used to be somewhere one could get help, learn about something new, or help the dev community, but lately it's just because this place for people to post how they feel about something or what they think about something when no one really cares.
posts that stated the fact that gps didn't work right, or wifi was weak = perfectly fine, since they publicised an issue that asus was trying to ignore.
posts that keep complaining about gps or why xyz feature isn't as good as their old tablet, or why they think people shouldn't buy the prime, or why they should buy tablet x = pointless, add clutter, and just make it hard to find actual information.
this thread falls into the latter.
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Click to collapse
The arrogance of these post is obvious.
I posted here in "Eee Pad Transformer Prime General" about an apparent issue concerning the many attacks about the Prime issues, positive or negative. Maybe you haven't noticed.
If you were expecting development topics perhaps you should look at "Eee Pad Transformer Prime Android Development" or questions at "Eee Pad Transformer Prime Q&A." This is the General section, if you did not notice.
Otherwise you conceited opinion is just that, another opinion.
I don't think it's anybody's fault per se. This forum is mostly populated by early adopters who paid a premium for their tabs. When you paid big bucks, you want to feel good about your purchase, which is natural. Criticisms and complaints, however justified, get ya down. Part of the reason of buying toys is to feel good about using them. It's a normal human reaction.
Then you have the flip side, of people wanting to vent their frustration. Add the inevitable pushback, and it's a volatile and noisy mix.
Too, normal social cues are missing on a text-only medium. We all tend to be more coarse--and yes, more arrogant--in online exchanges. Unfortunate, but par for the course. Just have to roll with the punches.
In short, it is what it is. Take what you like, and ignore the rest. Complaining just adds to the noise level.
The fact of the matter is, if it is about the Transformer Prime, and is not a question, then this is the section the thread should be in...that is why "General" is here, practically a "catch-all". Granted, it can be frustrating if there are 25+ threads on "pre-order / stock" issues, or or the like. 2 or 3 threads is more than enough, if people use the search function, then "General" won't get cluttered with redundant posts.
( mine included, lol )
I ordered my TF201 32GB from Office Depot and received it in early January. Unboxed it, turned it on, installed some apps etc. then left charging overnight. Next morning noticed unit was not charged and down to 25% or so. Used another outlet but no improvement. Then froze the power unit as suggested in the forum. Called Asus Technical Support and troubleshooted the unit. CSR convinced it was the unit itself; asked me to ship unit to Texas facility (at my dime of course). 2 weeks later unit was shipped back (took 9 days since it was Fedex Ground from CA to NY!).
Unboxed unit and noticed that battery at 5%! Plugged in and... Nothing. Not charging!! Called ASUS - probably same idiot with whom I spoke the first time. Asked me to ship it back (on my dime) again to Texas but different RMA! Had no explanation as to why the RMA number should be different but I guess whoever they outsourced repairs to does not want to report to ASUS that they did not fix an issue the first time..CSR told me to only ship unit AGAIN. I challenged him that it may makse sense because, god forbid, it may be charger at fault! He said "ok" ship it back too.. thank you very kind of you to keep an open mind MR. ASUS CSR... I also mentioned that it seems unfair I pay for shipping again... so he sent me a Fedex label.. ground of course so 3-4 days to Texas (no ground pick up on weekends) and then another few days for the geniuses at whoever does the repair to figure it out and another 5-6 days to ship back.. so all in all 6 weeks since purchase and I have not used my Prime.. I had bought my wife an ASUS UX21 since she travels a lot for work but I returned it to Amazon for a refund within the 30 day window.. had to pay a fee to return but hey probably saved her (and me) a lot of aggravation.. her Toshiba ultrabook is working just fine thank you very much. Totally frustrated by idiots at ASUS. I cancelled the dock purchase at Office Depot too. As much as I do not like Apple products at least you can find an Apple Store everywhere and get a replacement and/or a technician to take a look and troubleshoot.. and iPads cost the same as a PRIME.. I am done with Asus.. once this is fixed it goes on Craigslist or eBay. Not sure what else I'll get.. anyone want to order my ASUS? It will be cheap.. once I get it back.
This reminds me of an experience we had with an Asus RMA, it was one of their eeePC models (back when they were the hot thing to get). We had to send the device back a total of three or four times before the issue was finally properly repaired. Asus can be kinda poor when it comes to some more obscure RMA situations, I totally understand your frustration.
Sent from my Transformer Prime TF201 using xda premium
Sounds completely understandable on your stance. Unacceptable customer service. Damn Asus, is the RMA place really that bad. Not all are bad experiences but there's been too many bad stories popping up lately. Good luck on choosing new device. As much as i like my Prime, if I had to go through what some people have, I'd give up on them also.
@OP
Why didn't you take it back to Office Depot in the first place? That's why retailers exist, to deal with the customer.
My 14-day return window is up today. I'm bringing back the TFP.
Even though I've had no problems with mine, I've heard too many stories like this. Too much negativity surrounding this device to allow me to enjoy it. I will downgrade my specs requirement and will go with the Samsung Galaxy Tab 10.1.
senatorxmg said:
My 14-day return window is up today. I'm bringing back the TFP.
Even though I've had no problems with mine, I've heard too many stories like this. Too much negativity surrounding this device to allow me to enjoy it. I will downgrade my specs requirement and will go with the Samsung Galaxy Tab 10.1.
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Have I read this right? You have a perfectly fine functioning tfp, but are returning it because others have had bad experiences, and you have heard too many stories!
This sounds like you give more credence to other peeps woes rather than go by your own
Experiences. I had better not mention all the negative stories I have heard about the galaxy tab as I would hate to ruin your enjoyment of that tablet!!!
What
Is wrong with enjoying the ..perfect tfp that you have? Remember that peeps are far more likely to moan than praise, for every negative issue on this board there are many many more happy punters who have not posted anything anywhere
slef2003 said:
Have I read this right? You have a perfectly fine functioning tfp, but are returning it because others have had bad experiences, and you have heard too many stories!
This sounds like you give more credence to other peeps woes rather than go by your own
Experiences. I had better not mention all the negative stories I have heard about the galaxy tab as I would hate to ruin your enjoyment of that tablet!!!
What
Is wrong with enjoying the ..perfect tfp that you have? Remember that peeps are far more likely to moan than praise, for every negative issue on this board there are many many more happy punters who have not posted anything anywhere
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Yes...you heard it right. I previously had the Galaxy Tab and was fairly happy with it's performance (sans ICS). Really wanted to try the TFP...so I returned the GT and got one to try myself even with all of the negativity expressed here. While I encountered no real issues myself...I couldn't help think about whether or not the TFP would become but a blip on the radar for ASUS support and dev efforts. Sure, the TFP is newer technology than the GT....perhaps I'm just not willing to be one of their beta testers. The GT has been out long enough now to iron out a lot of the wrinkles...plus, ICS is still to come which will almost certainly improve performance.
I'm not slamming the TFP...just wasn't impressed enough with it over the GT to risk being subjected to Asus' tech support should that have been required.
senatorxmg said:
My 14-day return window is up today. I'm bringing back the TFP.
Even though I've had no problems with mine, I've heard too many stories like this. Too much negativity surrounding this device to allow me to enjoy it. I will downgrade my specs requirement and will go with the Samsung Galaxy Tab 10.1.
Click to expand...
Click to collapse
Really,
Yours works but you're going to return it because other people have had issues?
Well.. I love my current Prime and I'm waiting on my second to get here next week along with my dock!
Newegg won't even accept my return because the serial number sticker next to the charging port is gone....
They don't care to turn it on and check the serial in settings to match it with the box and warranty papers.
Looks like a lot of us have had bad experiences because of this tablet. I'm waiting for the TF700T but I might be going with another company.
senatorxmg said:
While I encountered no real issues myself...I couldn't help think about whether or not the TFP would become but a blip on the radar for ASUS support and dev efforts..
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THIS^^^is a follower. Worried too much about what others are thinkn instead of making decisions based on hour own thinking. PLUS the comment about not sure about further Asus support or developement is ignorant at the least. ASUS has been constantly pumping out updates. Name one other company who released as many OTA updates as the Prime received. WE had ICS. We had root already out the box basically. We Had overclock in less than a month. We had Ubuntu n Linux n other flavors lf it already n less than a month. We already have extra drivers n such being added by dev. In less than a month. We already have root for ICS. We already have some minor theming going on. All this without even having bootunlocker tool yet. For you to make such a statement is kinda disrespect to hard work developers have been doing already here. Name another tablet as new as this one thst had so many things developement wise in its first month of existence. You forgetting its still barely over a month since people first started receiving their primes.
I COULD CARE less you returned it, that's your right to. But your reasoning is plain silly. You said although my prime runs perfect, I got frustrated at seeing all the negative stuff surrounding it. DO you know how many of us had our devices way before you n been dealing with all negative stuff? My prime works great also but not gonna return just because someone else dislikes theirs. Sounds like someone needs their hand held when choosing tablet or making any major decisions. GOOD THING THE other poster didn't mention horror stories he heard about the Galaxy tab or you might just throw a hissy fit.
DONT mean to sound harsh but JUST saying....it would be different if you were like OK I'm returning it because it performed poorly for me. Or I had a personal bad experience with Asus support. Not, well ima return it because Tom,****,n Jane dont like theirs...lmfao
Well good luck with new device anyways.
I had a wonderful experience with them. with a new working Prime delivered before I sent mine back.
But then again, I didnt demand a fix or talk like a privileged anus.
demandarin said:
THIS^^^is a follower. Worried too much about what others are thinkn instead of making decisions based on hour own thinking. PLUS the comment about not sure about further Asus support or developement is ignorant at the least. ASUS has been constantly pumping out updates. Name one other company who released as many OTA updates as the Prime received. WE had ICS. We had root already out the box basically. We Had overclock in less than a month. We had Ubuntu n Linux n other flavors lf it already n less than a month. We already have extra drivers n such being added by dev. In less than a month. We already have root for ICS. We already have some minor theming going on. All this without even having bootunlocker tool yet. For you to make such a statement is kinda disrespect to hard work developers have been doing already here. Name another tablet as new as this one thst had so many things developement wise in its first month of existence. You forgetting its still barely over a month since people first started receiving their primes.
I COULD CARE less you returned it, that's your right to. But your reasoning is plain silly. You said although my prime runs perfect, I got frustrated at seeing all the negative stuff surrounding it. DO you know how many of us had our devices way before you n been dealing with all negative stuff? My prime works great also but not gonna return just because someone else dislikes theirs. Sounds like someone needs their hand held when choosing tablet or making any major decisions. GOOD THING THE other poster didn't mention horror stories he heard about the Galaxy tab or you might just throw a hissy fit.
DONT mean to sound harsh but JUST saying....it would be different if you were like OK I'm returning it because it performed poorly for me. Or I had a personal bad experience with Asus support. Not, well ima return it because Tom,****,n Jane dont like theirs...lmfao
Well good luck with new device anyways.
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Thanks...a follower? At least you didn't call me a fanboy. ;-)
I care about my investment and how I feel about it. It's all speculation right now as to how much develpment will occur for the tfp at this point...guess I'm just bowing out as I don't wish to be part of the guessing. I do know the Galaxy Tab has been rewarded.
As far as me not experiencing any earth-crushing issues, I'd say that's true. However, I'm sitting here inside my home typing away on my GalaxyTab with a lock on 8 satellites. And wifi range is excellent EVERYWHERE in my home (and I am talking about a significant difference)...I now get my expected 22-24Mbps down from anywhere in my house whereas before would only achieve these speeds right beside my router and would get 4-6Mbps down further away. Still useable...but pale in comparison to the speeds I get with the GT.
I tested both the TFP and the GT within a month period....I feel better with the sammy and went back to it. How is that being a follower? I tried both extensibly for myself to arrive at a decision I felt comfortable with. As far as the negativity being a factor in my decision...hell yeah. Why shouldn't it be? Had I not been offered the chance to return the TFP easily, I never would have bought it based on what I've read here...some would say that's part of the research done when considering a purchase. After testing it out, I wasn't blown away...for my needs, there was nothing that the GT couldn't do just as well plus with gps and wifi working much better. For sure, it only has 2 cores...maybe I'm good with that.
I do hope everyone feels good about their purchase. I didn't and did the logical thing.
demandarin said:
Easy as you are right. That is what i said n still feel the same. I ran by serial number by Gary n he told me it was from an early batch n someone would call me. Ill easily take the new hardware revision over older one. Especially if it might mean might GPS might finally work. I never said "I want them to repair mines". Plus although no dropped signals or anything, wifi signal still fluctuates alot. SO if older hardware was never really meant to be shipped out then people on older batch entitled to the upgrade, or sorts. I did pay for this device, Cash, and I do have a warranty. I never had an issue like others been posting. SO ILL TAKE THE MINI UPGRADE IF OFFERED. That's all. Plus from hearing the horror stories from returns like guy with device smashed, I'm not sure if I would even send mines in yet. Especially since overall having no problems. GPS aside. Remember, they are people out there that have GPS working to some extent one way or another. I having seen a lock yet, although I never tried for more than 5 mins n was indoors everytime. I haven't taken my prime outdoors yet. Plus based on my date of final purchase 12/22 I'd be entitled to any possible hardware fixes for GPS since mine is clearly shown to be purchased before they took GPS spec down.
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Heck...looks like you'd opt for a fully functional tablet, too. Guess you're just braver than I to wait around for Asus to fix it for you...although, it appears you may be somewhat skeptical of their customer service yourself? ;-)
***Sent from my Samsung Galaxy Tab 10.1***
HB861 said:
.. and iPads cost the same as a PRIME...
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Actually iPad's are $120 more.
received it in early January. so all in all 6 weeks since purchase and I have not used my Prime..
My question is how you figure 6 weeks? How many weeks are there in January if today is the 28th?
On a serious note, why not try to find a charger from Frys or OD or Staples. The ones for the OG TF 101 work and determine if the problem is the charger or not?
senatorxmg said:
Thanks...a follower? At least you didn't call me a fanboy. ;-)
I care about my investment and how I feel about it. It's all speculation right now as to how much develpment will occur for the tfp at this point...guess I'm just bowing out as I don't wish to be part of the guessing. I do know the Galaxy Tab has been rewarded.
As far as me not experiencing any earth-crushing issues, I'd say that's true. However, I'm sitting here inside my home typing away on my GalaxyTab with a lock on 8 satellites. And wifi range is excellent EVERYWHERE in my home (and I am talking about a significant difference)...I now get my expected 22-24Mbps down from anywhere in my house whereas before would only achieve these speeds right beside my router and would get 4-6Mbps down further away. Still useable...but pale in comparison to the speeds I get with the GT.
I tested both the TFP and the GT within a month period....I feel better with the sammy and went back to it. How is that being a follower? I tried both extensibly for myself to arrive at a decision I felt comfortable with. As far as the negativity being a factor in my decision...hell yeah. Why shouldn't it be? Had I not been offered the chance to return the TFP easily, I never would have bought it based on what I've read here...some would say that's part of the research done when considering a purchase. After testing it out, I wasn't blown away...for my needs, there was nothing that the GT couldn't do just as well plus with gps and wifi working much better. For sure, it only has 2 cores...maybe I'm good with that.
I do hope everyone feels good about their purchase. I didn't and did the logical thing.
Heck...looks like you'd opt for a fully functional tablet, too. Guess you're just braver than I to wait around for Asus to fix it for you...although, it appears you may be somewhat skeptical of their customer service yourself? ;-)
***Sent from my Samsung Galaxy Tab 10.1***
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OK, completely understandable then. I see where you really coming from from this post.
As far as your second quote,I'm not really waiting for anything. I was just told my device is one of early one built. Device still works great but if I'm offered an opportunity to upgrade it to newer parts, then why wouldn't I. Lol. It'll make it even better, I would hope. I still love this device and has done everything I've asked of it n more. Only complaint I would have is GPS. I know that's very important to some people and deciding factor whether to keep it or not. For me, its no big deal. Everything is great aside from GPS. Just thankful I don't have issues some others been describing. Kinda makes it hard to believe when your device working so well. But its a given.
One thing though, Asus better step their game up with the quickness. I have a feeling if they don't address the possible issues on prime, their new upgrade model will be a fail LR do worse. As Prime n t-700 basically share all the same internal components. It'll be in Asus best interest to attack these issues head on. ASUS Losing people everyday. They gaining also but still. People with issues want to keep device but won't since some are riddled with issues. Can't be mad for someone wanting to return a device that's not working properly for them.
I was thinking that since we have a single Positive Prime thread, why don't we consolidate the purely dissatisfied threads into one? That way, we are not invalidating complaints that are legitimate, but also not mucking up the front page of the board with complaint thread after complaint thread, most of which are complaining about similar issues. Of course, there are issues that emerge that warrant new threads, like the sleep issue that came out with .13.
I personally have had no issues with my prime, and have no problems with anyone who has had issues. You have legitimate gripes, but I think a new thread for every experience doesn't seem necessary. Much like there shouldn't be a new thread for every good experience, they should just be posted in the Positive Prime Thread.
What you guys think?
Heerocon said:
I was thinking that since we have a single Positive Prime thread, why don't we consolidate the purely dissatisfied threads into one? That way, we are not invalidating complaints that are legitimate, but also not mucking up the front page of the board with complaint thread after complaint thread, most of which are complaining about similar issues. Of course, there are issues that emerge that warrant new threads, like the sleep issue that came out with .13.
I personally have had no issues with my prime, and have no problems with anyone who has had issues. You have legitimate gripes, but I think a new thread for every experience doesn't seem necessary. Much like there shouldn't be a new thread for every good experience, they should just be posted in the Positive Prime Thread.
What you guys think?
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"Love" is general. "Complaints" are specific. "Love" is consistent. "Complaints" are random. Those that "love," love equally. Those with "complaints," vary from device to device. At last tally there were over 300 pages of complaints. The "Positive Transformer Prime Thread" has 35. While it would be nice for those that are happy to banish the complainers to an internment camp, it's not very practical. When Asus’ addresses the issues, the complaints will stop (or at least ratchet down to a typical XDA forum level).
Okay, but....
BarryH_GEG said:
"Love" is general. "Complaints" are specific. "Love" is consistent. "Complaints" are random. Those that "love," love equally. Those with "complaints," vary from device to device. At last tally there were over 300 pages of complaints. The "Positive Transformer Prime Thread" has 35. While it would be nice for those that are happy to banish the complainers to an internment camp, it's not very practical. When Asus’ addresses the issues, the complaints will stop (or at least ratchet down to a typical XDA forum level).
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I don't know that "Banishing" is exactly what the OP had in mind, but I agree it would be impractical. The thread would get too large and quickly, intil Asus gets down to it and takes care of the issues. What IS a bit frustrating is that so many threads get hijacked and TURN INTO complaint threads, no matter what the original premise was.
Another concern of mine (I hate to admit I was thinking about these thread even when offline. The damn Prime general thread has become a train wreck thats hard to look away from) is that thread like "Fanboyism at large on Prime forums?"
In there the guy that is going for "Prime # 9 says that few tech sites may pick up his story. This might be the kind of thing that convinces Asus TO move on, and not continue with Prime manufacture. Too costly, too may returns, RMA reworks, etc. That would NOT be good for those with a "marginal" Prime that works for the most part, but suffers from one item in the long list if issues. Say, Bluetooth Fallout. I am not convinced Asus has that resolved, and if so, then the current "FIX" is HW replacement.
If Asus kills the prime because the complaints convince them its a lost cause, who wins that one? The naysayers, and all the sideliners who have been filling forums with negative comments. THEY win, All Prime owners lose. If they sunset the Prime, in favor of another design, they will likewise either kill any further development, or at least reduce it to almost nothing. Not good.
wow, that was a bit harsh dont you think? I was just trying to suggest a solution to the several threads that have similar complaints, such as the My wifi/gps doesnt work like I want threads, or the "This isn't the tablet I want after having used it." threads. I am not suggesting to BANISH PEOPLE TO AN INTERNMENT CAMP WHERE I WILL ELIMINATE YOU THROUGH RACIAL CLEANSING. Sorry I offended you so greatly haha. This whole board has gotten a little out of control with snapback emotional responses over something that really doesn't deserve it. This is tablet, not the culmination of a racial identity or something that is actually worth being so upset over.
I even said in my first post, that there are issues that are new and emerging that deserve their own threads. I am not attempting to silence people who have legitimate gripes or complaints. I'm just suggesting a little organization. Sorry to offend you.
SmartAs$Phone said:
so many threads get hijacked and TURN INTO complaint threads
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But it's not the people working through issues that cause that. If you look at some of the current problem threads, it's the people not experiencing the issue jumping in with "mine's perfect" and challenging whether the issue even exists that moves the thread away from its original purpose. If people that were happy left the people that aren't alone (at least in issues threads) the threads would be half the size and the problems identified sooner.
BarryH_GEG said:
But it's not the people working through issues that cause that. If you look at some of the current problem threads, it's the people not experiencing the issue jumping in with "mine's perfect" and challenging whether the issue even exists that moves the thread away from its original purpose. If people that were happy left the people that aren't alone (at least in issues threads) the threads would be half the size and the problems identified sooner.
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I think both sides are guilty of this. I've been lurking for a while and seen people demeaning those who have problems, but also people who have problems have been accusing those who have no problems of blatant fanboyism. This is aside from my main point, which is simply organization.
Heerocon said:
This is tablet, not the culmination of a racial identity or something that is actually worth being so upset over.
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People are upset. It's a bit judgemental of you to think they shouldn't be. And coming in rather late to the party without the benefit of the experiences others have had and trying to (re)organize the forum is a bit presumptuous.
I'm by no means offended, but forums are shaped by the "whole" not a few individuals. Since the forum's moderated everyone here has the right and ability to make suggestions to the moderator. It's jerdog and af974 if you want to reach out to them.
If you guys look at some of the recent threads especially with all the firmware update releases. That there is no clear cut on whos side is whos..... with the exception of a few people. People who had problems had a probable fix with an update while the same update caused working primes to have flaws. And who knows what will happen in the next updates. Will it improve your prime or cure it or will it hinder it or even worse render it useless?
This would be my major gripe, that updates are being released with the lack of knowledge on what it will do on the machine. To add to it, is you are constantly reminded to update. And if you do get the bad hand of this round of updates, you are left to deal with it with no chance of reverting back to the previous update, and praying the next update whenever that will be that it will bring your prime back to normal. Which makes prime owners questions Asus's reliability. Yes, you maybe happy with your prime now but where in the emotional roller coaster state will you be in the future updates?
BarryH_GEG said:
People are upset. It's a bit judgemental of you to think they shouldn't be. And coming in rather late to the party without the benefit of the experiences others have had and trying to (re)organize the forum is a bit presumptuous.
I'm by no means offended, but forums are shaped by the "whole" not a few individuals. Since the forum's moderated everyone here has the right and ability to make suggestions to the moderator. It's jerdog and af974 if you want to reach out to them.
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I wasn't saying people should not be upset. I've said in almost every one of my replies, people have legitimate gripes AND HAVE THE RIGHT TO BE UPSET.
I was more talking about you blowing a request for organization out of proportion by calling it "a banishment to an internment camp" which in my opinion is a little inappropriate.
I'm not going to argue about this any further. I am in no way trying to silence anyone. All I SUGGESTED was a consolidation of similar threads to organize things.
Thanks.
a complaint threat won't work. What would work however is a complaint section. There should be a separate section called problems/complaints or problems/issues. Something to that effect. This way everyone who wants to talk about their problems can talk in there, then mods would be free to delete all of the redundant complaint threads from the general section. It really is win win for both sides.
Thank you. All I am looking for is solutions to the obvious problems this board is having with redundancy.
In response to Junrider, should I enter the camp of unsatisfied prime owners, I would like to be able to quickly find people with similar issues and be able to communicate with them effectively instead of sifting through 300 pages of general complaints, trying to find people who are experiencing the same thing. I don't know if that will happen to me but it would be convenient if the threads were organized for people who are experiencing problems.
Heerocon said:
should I enter the camp of unsatisfied prime owners, I would like to be able to quickly find people with similar issues and be able to communicate with them effectively instead of sifting through 300 pages of general complaints, trying to find people who are experiencing the same thing. I don't know if that will happen to me but it would be convenient if the threads were organized for people who are experiencing problems.
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Unfortunately, i dont think it will happen. For every complaint thread you will have people from the other fence commenting:
"If your not happy, return it"
"My prime is working perfectly, i dont get why your shouldn't"
"Its your fault"
"You knew what you were getting yourself into, so why are you complaining?"
"Cool story Bro!"
"already a thread, so why are you making another one?"
ETC.....
This will then get all sides riled up and go off tangent to what the original thread is suppose to be. So sifting through the threads for useful tidbits will be your expertise if you not one yet.
And this thread is not enough for listing the problems of the Prime. This essentially needs more division because the there has been problem threads of the prime's every square inch. From back plate, screen, circuitry, battery, connectors, GPS, wifi, bluetooth, OS, all the updates, apps, and processor.
If i missed something chime in..
SmartAs$Phone said:
I don't know that "Banishing" is exactly what the OP had in mind, but I agree it would be impractical. The thread would get too large and quickly, intil Asus gets down to it and takes care of the issues. What IS a bit frustrating is that so many threads get hijacked and TURN INTO complaint threads, no matter what the original premise was.
Another concern of mine (I hate to admit I was thinking about these thread even when offline. The damn Prime general thread has become a train wreck thats hard to look away from) is that thread like "Fanboyism at large on Prime forums?"
In there the guy that is going for "Prime # 9 says that few tech sites may pick up his story. This might be the kind of thing that convinces Asus TO move on, and not continue with Prime manufacture. Too costly, too may returns, RMA reworks, etc. That would NOT be good for those with a "marginal" Prime that works for the most part, but suffers from one item in the long list if issues. Say, Bluetooth Fallout. I am not convinced Asus has that resolved, and if so, then the current "FIX" is HW replacement.
If Asus kills the prime because the complaints convince them its a lost cause, who wins that one? The naysayers, and all the sideliners who have been filling forums with negative comments. THEY win, All Prime owners lose. If they sunset the Prime, in favor of another design, they will likewise either kill any further development, or at least reduce it to almost nothing. Not good.
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It's funny that you mentioned this. After all of my information gathering and putting together a very compelling story with receipts, pictures, quotes etc... I almost hit the send button last nite. The problem is, I'm concerned(resale value) how this will affect others with a good Prime or if I happen to find one. Currently the Prime is sold out in my area. When Bestbuy receives new units I will give it another go.
March is coming fast, and with it other quad core competitors. It will be interesting to see how the Prime fares when it's not the only quad core tablet on the market. By then the TF300t and TF700t will be making noise.
I agree with op too much out of hand. If people think its warranted then OK. I got several PM from people saying that we should do like the negative posters. As we know the positive ones outnumber those with issues. It was suggested to me that we start making a new thread for everything that works great on our primes. Then that'll let the ones with issues see how it is. Cuz if we started doing that, then we would quickly override n overshadow the issues threads. Which basically has the same people in it posting over n over again. The ones without issues are greater in numbers and therefore if we started making a new thread for every good thing working on our prime then maybe that'll get a message across. Then see how the complaint thread people feel. Cuz we have every right also to make a new thread on all the good stuff also like the complainers do with everything that doesn't work.
So this is the warning..lmao. already there are several just itching to get this started. I was against it n seems extreme but with all the complaint threads, maybe its needed. Just like those complaint threads on a particular issue that people keep making same threads on, Good prime owners can all do the same with the different things that do work. You don't want to get into a numbers war with the good prime owners. All polls already show we majority. So heed the warning. Consolidate complaint threads into 1 for at least each issue. Not just one giant one. 1 positive thread was made for centralization. Don't make us start expanding up n dis mofo..lmao
---------- Post added at 03:22 PM ---------- Previous post was at 03:19 PM ----------
skygunner27 said:
It's funny that you mentioned this. After all of my information gathering and putting together a very compelling story with receipts, pictures, quotes etc... I almost hit the send button last nite. The problem is, I'm concerned(resale value) how this will affect others with a good Prime or if I happen to find one. Currently the Prime is sold out in my area. When Bestbuy receives new units I will give it another go.
March is coming fast, and with it other quad core competitors. It will be interesting to see how the Prime fares when it's not the only quad core tablet on the market. By then the TF300t and TF700t will be making noise.
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You gonna be waiting till June on that buddy..lmfao. plus its already confirmed the TF-300 is not a prime replacement. Its actually a lower spec device for a completely different market sector. It's more like an OG transformer 1.5. Lower spec than the prime..meaning less powerful and less features.
demandarin said:
All polls already show we majority
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Polls changes. Why? Because with every prime firmware update you get working primes that are now showing problems. Before it might a huge landslide win lets say 5:1. Of course we really dont know the actual numbers, but the recent poll on trust on Asus shows maybe a 2:1 on prime owners that are happy with Asus. Gates are open on your happy prime end and people are slowly wandering there way over to the other side. Hopefully, Asus can get their act straight and pick up the consumers that they lost, while still keeping the happy ones.
demandarin said:
I agree with op too much out of hand. If people think its warranted then OK. I got several PM from people saying that we should do like the negative posters. As we know the positive ones outnumber those with issues. It was suggested to me that we start making a new thread for everything that works great on our primes. Then that'll let the ones with issues see how it is. Cuz if we started doing that, then we would quickly override n overshadow the issues threads. <snipped to address this comment>
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To me, the point is every thing that works GREAT does not make it GREAT! We all purchased the Prime expecting to get GREAT. This is a cutting edge device. Sure we might expect a few "glitches" with a new OS (ICS) but we didn't expect to see all the issues we have been seeing. I am actually a pretty happy camper with my Prime but I keep thinking...well I can live with lousy GPS, or I can live with slight light bleeding on one corner, or I can live with that one or two stuck pixels, but the point is, IMO, why should I have to at this price point? Worse issues are constant reboots, poor battery life, sleep of death, a whole plethora of issues. I don't want to pick a nit here but I'm seriously considering waiting for a 100% working device (which would be GREAT) or settling for one that I can live with!
edster00 said:
To me, the point is every thing that works GREAT does not make it GREAT! We all purchased the Prime expecting to get GREAT. This is a cutting edge device. Sure we might expect a few "glitches" with a new OS (ICS) but we didn't expect to see all the issues we have been seeing. I am actually a pretty happy camper with my Prime but I keep thinking...well I can live with lousy GPS, or I can live with slight light bleeding on one corner, or I can live with that one or two stuck pixels, but the point is, IMO, why should I have to at this price point?
I don't want to pick a nit here but I'm seriously considering waiting for a GREAT device or settling for one that I can live with!
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For me, and several others, it is a ggreat device. I don't have to settle for bad light bleed or stuck pixels because I don't have those issues. Its about what you want though. For me, I'm good. No need tl wait. I made a great decision in my Prime and have no regrets. I'm not trying to convince people it is. The ones who satisfied already know it is.
Honestly, if someone is not satisfied and within their return window, just return the device. If its that faulty to where you can't enjoy it, do what you feel is right. If you have a faulty device one way or another and want to ride this train because you know it'll lead to a great place, then welcome aboard. We all prime owners one way or another. No reason for people with good working primes to make those that don't have them feel bad or that they lucked out. No reason for people with faulty devices to try to convince LR rationalize that everyone has a broken Prime. One thing for sure, I'm keeping this mofo. Works to great for me. Hopefully Asus will finally make everyone happy n fix this fiasco of a launch. Its not too late to then this whole thing around. So everyone can be posting how much they are pleased with device. PRIME has too much potential to let it go to waste. Ill ride this train all the way till the end no matter what. This all has been the most enjoyable experience here in xda I've ever had. Its like entertainment. Love the debates. Love the poking fun St each other. A very diverse group of owners up here no doubt and that's what xda is about. Diverse people from all over the world coming together for love of technology and a particular device. EVEN people with faulty devices don't really want to return it.
SO Asus, if you dont want to lose more fans than you already have, you better do something and announce something BIG, fast. PRIME supposed to take peoples minds off of what's coming up. With the large number of defective devices out here, people not going to hesitate to look past prime n jump ship unless you address them ASAP. Get it together Asus. Not fair for some of us to enjoy our devices n others not. You should want everyone to be happy with your product. So in a way, my experience is tainted also because our fellow members can't be happy with their devices. Which the expect nothing less than the best and what you said you would provide. LIVE BY YOUR MOTTO....this is my letter to you Asus......[sheds a tear...lol]
I was kind of playing devil's advocate ... the only real issue with my Prime is the GPS performance while driving, but I am able to wi-fi tether to my phone if for some reason I don't want to use my phone for navigation. I think the "Official" sticky threads are sufficient for reporting issues. I think XDA forum (ASUS Prime section) has deteriorated because of all the overlapping threads.
Sent from my ADR6350 using xda premium
demandarin said:
SO Asus, if you dont want to lose more fans than you already have, you better do something and announce something BIG, fast. PRIME supposed to take peoples minds off of what's coming up. With the large number of defective devices out here, people not going to hesitate to look past prime n jump ship unless you address them ASAP. Get it together Asus. Not fair for some of us to enjoy our devices n others not. You should want everyone to be happy with your product. So in a way, my experience is tainted also because our fellow members can't be happy with their devices. Which the expect nothing less than the best and what you said you would provide. LIVE BY YOUR MOTTO....this is my letter to you Asus......[sheds a tear...lol]
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Aweeee
I already sent the letter to ASUS support. I hope to hear something back.
Dear Asus,
I have owned many consumer electronic devices and I must say, the TF201 is hands down the WORST piece of gadget I have ever owned. Nothing about it works and the worst part is, you are reluctant to help us to make it work.
For 10 months, we, the users, have been beta testing the TF201 so that you can develop better, improved products like the 700. We paid over 500 dollars to test products for you and receive no support. We have been through numerous ANR on simple tasks such as web browsing or playing a 2D game. Seriously? Is this what we paid 500 dollars for? Not only that, every subsequent firmware update did nothing to improve the product. Yet asus hasn't done much to help the situation. You provide the users with a half baked bootloader unlock tool that doesn't work for 50% of the users (check XDA). When asked to fix the bootloader unlock tool, ASUS says they dont support unlocking the device and can't do anything about it. Asus requested users to RMA their device to fix the bootloaded issue yet when the users get it back, there had been no change. No issues were addressed. Now we are stuck with a garbage firmware from ASUS that can’t even do the simplest things right and users can't even put a custom ROM to help make our experience better.
Two days ago, you released an OTA for jellybean which failed to update for about half the existing owners. Now when we check for the update, the tablet can't find it anymore and we are stuck with the same crappy 4.0.3 firmware. The devs are going above and beyond to modify the update file so it can work for everyone (check XDA) since asus is too lazy to upload the firmware on their support/download page. I got a question for you ASUS, can you do ANYTHING right? How much do you have to suck to screw up an OTA? I have used many android products from many vendors and NONE of them had nearly as many issues as the TF201. In the dev community it is called the bastard child. Many owners simply sold it at a loss or were successful at trading it at bestbuy for something else since Asus would not support them. You have the courage to charge customer $500+ for such a garbage device yet you provide this level of support? I understand problems happen and users are willing to cope with issues. But the least you could do is support your product by providing us with a functioning bootloader unlocker so the users that are having problems with the garbage firmware can at least use a custom firmware to make it useable again. We paid for this device and we expect some level of functionality such as browsing the web for the money we paid. At the very least, you can upload the new firmware on the support page so users who are having issues downloading the firmware (because some engineers can’t even make a functioning OTA) can at least manually upgrade to 4.1.
Overall, I must say, this tablet has done nothing more than frustrating me. Every time I go to use it, something goes wrong. I hope someone reads this email and feels guilty for charging upwards of $500 to deliver such subpar device to its consumers. At the very least, check out the XDA forum for TF201 and see how much time is being spent by users to simply get a straightforward OTA. Finally, if asus can’t deliver remotely what they promised, they should leave the tablet game for companies that know how to build a decent firmware or OTA.
Sincerely,
A disappointed customer
Given their track record, they will probably ignore it. I dont expect to hear anything back.
I have the same feelings as you, but post this on their facebook page or something if you want it to make some kind of impact. Here on XDA there are what, like 2 Asus marketing employees who occasionally come by?
Your opinion
I respect your right to have an opinion. I actually only come to this developers website to read productive opinions. Your opinion has no purpose here other than to fan the flames of your ire. It's useless for productive people and the moderators should delete your thread.
Yuhfhrh said:
I have the same feelings as you, but post this on their facebook page or something if you want it to make some kind of impact. Here on XDA there are what, like 2 Asus marketing employees who occasionally come by?
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I already posted on their FB page. But they deleted it. So I emailed them directly. I am looking for Jony shi's email address so I can email him personally. I am pretty sure he has no clue how bad the team F'ed it up
I thought most people who had issues with the OTA had rooted their tablet and messed with it somehow. To me it seems like asus has made sure the update works for everyone who hasn't done anything to their prime and that it doesn't brick anyones tablet, and it seems many people are able to get their tablet back into a state such that they can install the update. I really don't think we could expect them to do much more.
Also I don't get why the download problems where so terrible, it's still only been two days since the first release and I think most people are able to get the update pretty quickly now.
And also note that not only did they get us jellybean quicker than most other devices, but they also fixed one of the biggest issues with the prime (ANR). The only thing I really am disappointed over is the lack of status updates leading up to the release.
whycali said:
I respect your right to have an opinion. I actually only come to this developers website to read productive opinions. Your opinion has no purpose here other than to fan the flames of your ire. It's useless for productive people and the moderators should delete your thread.
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This kind of attitude of being quiet and trying to figure things out by ourselves is why ASUS can get away with it. No one brings it up. TF201 is probably the worst tablet out their for android in its price range and it has been 10 months and there have been no improvements. I am not whining, I am just stating something that is unfair. No matter how much the devs try, they can't unlock the prime unless ASUS does something. And most of us dont have hours to fiddle with something like OTA that should just work. So we SHOULD bring up the issue. I think more people should contact ASUS directly until something is done because clearly we can't solve the problem.
We deserve something better than a paperweight for $500.
eiriklf said:
I thought most people who had issues with the OTA had rooted their tablet and messed with it somehow. To me it seems like asus has made sure the update works for everyone who hasn't done anything to their prime and that it doesn't brick anyones tablet, and it seems many people are able to get their tablet back into a state such that they can install the update. I really don't think we could expect them to do much more.
Also I don't get why the download problems where so terrible, it's still only been two days since the first release and I think most people are able to get the update pretty quickly now.
And also note that not only did they get us jellybean quicker than most other devices, but they also fixed one of the biggest issues with the prime (ANR). The only thing I really am disappointed over is the lack of status updates leading up to the release.
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I am stock unrooted. My download failed and my tablet can't find it anymore. And ASSUS is too busy watching porn and dont have the time to upload the firmware to their website.
applesuckz said:
This kind of attitude of being quiet and trying to figure things out by ourselves is why ASUS can get away with it. No one brings it up. TF201 is probably the worst tablet out their for android in its price range and it has been 10 months and there have been no improvements. I am not whining, I am just stating something that is unfair. No matter how much the devs try, they can't unlock the prime unless ASUS does something. And most of us dont have hours to fiddle with something like OTA that should just work. So we SHOULD bring up the issue. I think more people should contact ASUS directly until something is done because clearly we can't solve the problem.
We deserve something better than a paperweight for $500.
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Although I agree with the sentiment (I too have a prime) i'm seriously fed up of coming on this forum and seeing people complain.
there are enough complaint threads already.
I am fortunate enough to have been able to unlock my device, but that in itself contains massive risks (I almost bricked mine a couple of weeks ago)
when trying to look for a solution to my partial brick, all I could find were complaint threads. even semi useful threads were full of complaints. this made the task very frustrating.
By all means complain to Asus... but PLEASE enough with these threads and all of the thread jacking that is going on.. I want rid of my prime not because of performance, but because I can't read any thread in any section of the Prime forum without having to hear the same people complaining again and again.
I'm sorry if this seems confrontational, but I have seriously had enough of it!!
P.S. OP, please change the subject of this post to something more relevant like "My complaint letter to Asus ( Yet another complaint thread)"
applesuckz said:
This kind of attitude of being quiet and trying to figure things out by ourselves is why ASUS can get away with it. No one brings it up. TF201 is probably the worst tablet out their for android in its price range and it has been 10 months and there have been no improvements. I am not whining, I am just stating something that is unfair. No matter how much the devs try, they can't unlock the prime unless ASUS does something. And most of us dont have hours to fiddle with something like OTA that should just work. So we SHOULD bring up the issue. I think more people should contact ASUS directly until something is done because clearly we can't solve the problem.
We deserve something better than a paperweight for $500.
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My point is that this post here is not that thing you claim to want. Nobody here works for asus and nobody here is looking for the opinion of the unhappy user. Its been done to death and is not an original thought.
People dont come to this site (or shouldnt) hoping the manufacturer is here to fix the problems they have.
I honestly don't know what you're trying to achieve here. First of all, this is what, the 14th thousand complaint thread OF THE DAY? We get it, you hate your device. Now be a big boy and sell the damn thing if you're so fed up with it. Second of all, if you want Asus to take your letter seriously, or read it without groaning like I did, don't use phrases like "how much do you have to suck" or "crappy, garbage firmware". If you expect Asus to respond professionally, I'd start by not sounding like a 12 year old boy that had his toy broken.
Jellybean's been out 2 days. TWO WHOPPING DAYS. If you can't access the update now I'd suggest you wait a week or two, because evidently you're not the only Prime user in the world. There are plenty of people who are also attempting to update their device, and mind I point out that many have gotten the new firmware and are quite happy with the result. There's no need to throw a fit simply because you weren't among the firsts in line.
Finally, don't complain about not being able to put custom ROMs on your device. That's not Asus' problem. We all know that unlocking the bootloader and flashing custom ROMs void the warranty. No one forced you to do it, and if you did it and borked your device, Asus has no obligation to fix it for you. I fully understand the risks of tampering with the firmware, and if tomorrow I flashed something new and bricked my Prime, I wouldn't go running to Asus and demand an answer.
I have my fair share of problems with the Prime, trust me. But this forum has brought whining to a whole new level.
sorry fellas i have to agree with op. and im not hatin on asus. i have a nexus seven and two high end asus laptops (though the keyboards are absolute ****) which i love. the prime is the biggest piece of **** ever sold to the american public. i mean really? you bottleneck the device by having horribly slow storage? and a device that is only wifi with **** wifi?
i took mine back to best buy today and recieved a 538 dollar credit. so it was made right by best buy. praise baby jesus that POS is gone and i didnt take a loss.
I wish i could get my money back for this POS from gamestop or asus. I shouldnt have to sell it for a loss because of asuses broken promises and lack of competence.
whycali said:
My point is that this post here is not that thing you claim to want. Nobody here works for asus and nobody here is looking for the opinion of the unhappy user. Its been done to death and is not an original thought.
People dont come to this site (or shouldnt) hoping the manufacturer is here to fix the problems they have.
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I don't get it. While I do understand that Prime XDA forum is nothing but complaints (I wonder why...), you also have an option to not read any of them. But you continue to reply to majority of them... mock the individual... and say "blah blah blah"... just as useless as many other complaint threads as you put it.
And really?? Gary Key doesn't work for Asus? Asus_Tien doesn't work for Asus??
Same for my.deleate mesage and user....
Inviato dal mio GT-N7000 con Tapatalk 2
I actually do agree with whycali... we have too many thread complaining about the device... what is the point? does the number of threads make a difference to Asus?... if you have problems with the device, that's really bad luck, but use an existing thread instead of creating a new one... I rarely read these thread of complaints, but it's becoming really hard to find useful threads...
craigacgomez said:
I actually do agree with whycali... we have too many thread complaining about the device... what is the point? does the number of threads make a difference to Asus?... if you have problems with the device, that's really bad luck, but use an existing thread instead of creating a new one... I rarely read these thread of complaints, but it's becoming really hard to find useful threads...
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I agree... I almost didn't buy my prime because of all the negative things that have been said here. Thankfully I decided to make up my own mind and im glad i did. Best thing i have bought myself in awhile.
Thankfully im reporting non of the issue's that everyone else has been. maybe im Lucky or people are just blowing things out of proportion. Ive been using ASUS products for years and Ive never had problems with any of their products.... can't believe that their build quality has went down that much since the last computer i built which is still running fine today.
TANIS8585 said:
I agree... I almost didn't buy my prime because of all the negative things that have been said here. Thankfully I decided to make up my own mind and im glad i did. Best thing i have bought myself in awhile.
Thankfully im reporting non of the issue's that everyone else has been. maybe im Lucky or people are just blowing things out of proportion. Ive been using ASUS products for years and Ive never had problems with any of their products.... can't believe that their build quality has went down that much since the last computer i built which is still running fine today.
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Yes, I love this device... I've had no problems with anything so far... and it's the best device I've purchased...
I don't think their build quality has really gone down... cuz like you I've been using Asus products for a while...maybe it's just one of those devices.... something that every company faces...
craigacgomez said:
Yes, I love this device... I've had no problems with anything so far... and it's the best device I've purchased...
I don't think their build quality has really gone down... cuz like you I've been using Asus products for a while...maybe it's just one of those devices.... something that every company faces...
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Well as long as mine works perfectly it doesn't matter what anybody says.... just sad that i come on here to discuss what people are doing with their tabs and what cool things are being done and all i see is negativity.
out of every forum here on xda ive looked at this one for the prime seems to be the worst.
I get that the prime is not perfect and has its flaws, but what i really don't get is why people are upset about OTA problem^^
OTA's are supposed to work for stock devices, if you do stuff like rooting and modding you should be aware that OTAs might not work anymore. Yes even rooting and installing busybox will modify your system and may cause OTA problems.
I personally have no problems with my prime. Happy user since last January. And now it has jellay bean! <3 loving it so far
rosebud said:
Although I agree with the sentiment (I too have a prime) i'm seriously fed up of coming on this forum and seeing people complain.
there are enough complaint threads already.
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I'm personally fed up with people being fed up at seeing so many complaint threads. Be mad at Asus for selling us a crappy product and not supporting it. This product deserves to have an XDA thread chock full of complaint threads to remind people who see them what a garbage company Asus is.
So I've had my ups and downs with this tablet. My GPS has been borked since day 1, no biggie to me but I don't like that fact. They gave me an adapter that works, for free. Never use it...
I'm on my 3rd free RMA, it is being shipped back to me now even though I wanted to pick it up...anyway, each free RMA was definitely caused by my own actions. So they have fixed my prime 3 times now when I have been the problem. Of course, I don't state it that way to them and I am very polite...
Each RMA has been super fast too, never more than 3 days!
I have my gripes with this tablet, like: why the hell was it so laggy after the JB update?! or why the hell couldn't I connect to my adhoc wifi originally?! Which made it useless to me to begin with. So, I have had serious issues with my tf201 from day one, but Asus & SMS Infocomm has resonded quickly and exceeded my expectations every time. I straight up told the guy (same guy that has taken my tablet all 3 RMA's) this last time, that it was my fault the tablet is bricked. Told him it is unloacked and I messed it up. Asus, still warranted it and no charges to me.
With all that being said, I don't think there are enough positive experiences being posted on here. I would like to see more positivity.
Also, this is making me seriously consider getting an Asus Transformer Book i7 when they are available!
true that tf200 sucks big time especially for its price tag at time of release.
1. gps doesn't work
2. wifi is piss poor
3. slow i/o
4. dead camera within 9 months
5. volume is soft
1+2 is alleviated with dongle which is goodwill on asus side.
3 is a downer. my sgs2 can install apps much quicker.
5 i use loudness app
To answer your lack of positive threads in this forum, i believe most tf200 like me are satisfied with our mainstream usage. People with negative experiences are much much more likely to voice out their opinions.
androwookie rom is amazing. you shd give it a try.
in short, tf200 is beta product. some HW flaws can be fixed by rma. SW lag can be improved by custom roms.
Given a choice, if I had perfect information, I would have skipped the Prime or Asus tablets entirely and bought Windows 8 Tabs.
mystril said:
true that tf200 sucks big time especially for its price tag at time of release.
1. gps doesn't work
2. wifi is piss poor
3. slow i/o
4. dead camera within 9 months
5. volume is soft
1+2 is alleviated with dongle which is goodwill on asus side.
3 is a downer. my sgs2 can install apps much quicker.
5 i use loudness app
To answer your lack of positive threads in this forum, i believe most tf200 like me are satisfied with our mainstream usage. People with negative experiences are much much more likely to voice out their opinions.
androwookie rom is amazing. you shd give it a try.
in short, tf200 is beta product. some HW flaws can be fixed by rma. SW lag can be improved by custom roms.
Given a choice, if I had perfect information, I would have skipped the Prime or Asus tablets entirely and bought Windows 8 Tabs.
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I think it's a good deal more profound than that, consider: what sort of person goes to a modding forum to ask for help? someone who is happy with the device? or someone who is unhappy and wants to change it ?
I bought my TF201 in Jan of last year and it has been rockin' the whole time, The only issue I have noticed of those listed is that there are some minor lag issues with JB, but only when I use certain apps. (firefox mobile lags, dolphin does not.
In that time I have not been very active on XDA at all, thus have not posted my positive review- I haven't had a reason to come here
The only reason I'm here now Is that I'm bored today and don't have much else to do.
I work tech support and we see this all the time- we get calls from about 10% of the users, and they are unhappy. No one else calls tech support because they don't break their computers
Good points.
I just like tinkering with these things and have had no problems with my phones when rooting, unlocking, and installing custom roms. I am, however, having hell with this thing. I follow steps to the tee and brick it every time. So I'm done messing with it now. It's not as laggy now as when I sent it in. Maybe there was yet another update between the time I bricked it and they re-flashed it.
I would like to say that SMS Infocomm has been fast as hell fixing this thing for me and it has always been free of charge to me. Although they scratched it once the 2nd time, and scuffed it up this time (3rd rma). Very unhappy about the scuffing. You pay $600 for something............rant avoided.
Anyway, my experience with the rma process has been extensive and I'm very happy with the turn around time.
Anybody have any thoughts on the transformer book tx300?
Its good to hear that story!
I am right there with you... rooted and unlocked tons of devices; LG, Samsung, and HTC, and ive never had any issues. The TF201 i managed to brick with hardly any ROM'ing at all.. And I am ridiculously careful!
Anyways, I ALMOST posted mine on Ebay for parts, but decided to pull it and just try an RMA first, even though i was fully aware it had no warranty anymore and I had personally bricked it. Its been about two weeks now (much longer than I had expected) and the status is still "product is being repaired." Its been that way for about a week now. Hopefully since I wasnt already contacted about the cost, they are indeed fixing it under warranty. If so, I will be more than delighted.... but I will be selling that mother for a Nexus 10 straight away
veive said:
In that time I have not been very active on XDA at all, thus have not posted my positive review- I haven't had a reason to come here
The only reason I'm here now Is that I'm bored today and don't have much else to do.
I work tech support and we see this all the time- we get calls from about 10% of the users, and they are unhappy. No one else calls tech support because they don't break their computers
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I agree. I bought mine right when they came out in December and never had any problems until the JB update, and that was just a little lag. I didn't post anything on here because I didn't have any problems, so i was just lurking around on here. Any questions I had I asked on a transformer specific forum that I was already a member of. I think the prime gets a worse reputation that it deserves because the people posting are the minority of owners, and the silent majority are content with their purchases. I only returned mine because getting a full refund for a year old tablet was too good to pass up, so I returned it and got a new laptop.