So here's my problem....
With my old EVO 4G, this worked fine.
I get the EVO 3D, and set up my Google Apps account as an Exchange Mail Account and go about my day. I eventually start to realize that inline images (like a screenshot pasted into the sender's message body) will not show. I get a grey box outlining where the image should be. Clicking the option to "Download Images" goes through the process like it's downloading something, but when that completes, I don't see any images. Leaving the message / mail app and coming back also changes nothing.
I call up HTC and ask. Turns out the first guy I talked to could not find that topic in his help topics lists, and had to go ask people. He came back with the suggestion for me to use a 3rd party mail app like K-9 or TouchDown in order to get my mail. ...HTC saying to use another program because theirs doesn't work... weird.
That is not acceptable to me. (plus the fact that I couldn't get K-9 to connect to a Google Apps Exchange account.)
Other apps like TouchDown just seem silly and impractical, and I don't like the idea of adding some 3rd party app to do something that my phone is supposed to be able to do to begin with. (excessive)
I talk to HTC again after I figured out that it's just with using Google Apps accounts as an Exchange account on the phone, because if I set up the same email address as a POP account in the stock HTC Mail app, I see those images. If I have it set to prompt me to download images, then I'll see a blue ? in place where the image is recognized to be, and it shows when the images are downloaded. (No blue ? was shown when set up as Exchange, and no image was shown after 'download' finished.)
This guy seemed to actually understand what I was talking about, even tested it himself with his own setup, but ended with feeding me the phrase that he was going to be escalate my 'ticket.' (No, I haven't heard back on the topic)
Long story short. I recently had an issue where a client sent an email with a screenshot and a description in the body that referred to the image. I received this on my phone, and since this client hasn't had the best reputation of providing details when explaining things, I replied asking for details that were already in the image.... ...the image that I had no idea was there.
SO. Does anyone know how to get inline images to work with the HTC EVO 3D using Google Apps as an Exchange account?
I've resorted to using the Gmail app but that is also undesireable, because that is now mixed with my personal account and I have to manually switch accounts within the app each time I check mail. Also, you can't create an Android shortcut to a Gmail account inbox like you can with the HTC Mail accounts.
Also, with the latest update to the EVO 3D (I'm using the de-odexed stock ROM update of 2.08.651.2), I've noticed has removed a few things from some key settings menus:
1. Camera options no longer has Shutter Sound = off option
2. HTC Mail app settings for POP account no longer has option to choose HTML vs. Plain Text even though 'format' is listed in the decription for the "Send & Receive" menu)
Again, my EVO 4G didn't have this issue. I understand the versions of the Mail apps are different, but shouldn't things get better with time?
Thanks for your time, hopefully someone can help figure out the images problem, By not being able to see/know about content, it's starting to affect work, and that is a problem.
I have searched endlessly for an answer to my question and maybe I am missing something, but my exchange email service is very flaky. I carry two phones (iPhone 4s - work ATT and the Note - personal ATT) and the Note will just stop getting my exchange emails throughout the day. I have tried everything. Currently I am Dag Overclocked Kernel and Saurom RC4a but I went back to stock rom, I exchanged for a new note, and every thing I do the system still fails to deliver mail consistently.
I dont have Juice Defender running, I have no peak scheduling set up, and all power savings are turned off. Does anybody have any ideas? Can it be an exchange server configuration? My iPhone always works, and this is driving me nuts.
Jason
I was going to post this exact same thing. I have my email on my iPhone and my Note, both from the same exchange server. My iPhone consistently gets email long before my Note does.
Are you using office 365/exchange online by any chance?
Sent from my Samsung Galaxy Note
We are using Exchange 2007, and we are in the process of migrating to the latest version. In the meantime, I installed Touchdown for Activesync on my Note, and it seems to be very consistent, in so much that it gets all my emails before any of my other devices, including my desktop at work!
I guess i will license a copy if it makes it through the week with no hiccups. Stupid that it cost 20 bucks to get my mail working correctly. I cant believe the default app on the Note cannot handle my work email needs.
Sounds like you are running an in-house mail server. I didn't ask which version of Exchange you were connecting to but specifically if you were using Microsoft-hosted Exchange as part of the Office 365 or Exchange Online program. They have a server redirection setup that some versions of the Android mail client do not understand, so when they change servers on you on the back end (which happens with alarming frequency) the Samsung mail client is unable to connect to the mail server. iOS devices know how to handle the internal redirection as do some versions of Android mail. But not the version on the AT&T Galaxy Note. ICS is rumored to fix this. Anyway, that's probably not your issue, but it is mine and my symptoms are identical.
I have Touchdown as well; it has a lot of features but I don't love the interface, and there's a lot to be said for having a single email client for multiple accounts. Default Android mail is woeful and has always been so IMHO. Have you looked at Enhanced Email? I would use that except it is very hard to deal with if you have many folders and you try to move messages from your inbox to your nested folders (I've submitted a feature request for them to handle that the way Touchdown does, but I don't think it's a high priority item for them because it's been missing for a long time).
Maybe you can troubleshoot with your Exchange admin when you fail to receive messages and they can look into debug logs.
Here I am asking this same old question again on yet another Android phone. Maybe I should just take a hint and get a phone with real exchange support yeah?
I have a Droid RAZR MAXX , about 30 minutes old.
Anyhow, apparently NO ONE uses exchange or I'm the ONLY ONE with this issue.
Press Settings
Press Accounts
Press Add Account
Press Corporate Sync
...
.....
What the **** am I supposed to do with just "Email" and "Password?"
Where am I supposed to enter my domain, my server, and the other options that go along with exchange?
Who approved this? This is even less usefull than just activesync, it doesn't work at all.
Anyone use exchange or understand where the mystery settings are?
**UPDATE** I THINK, I just lost about 80 IQ points when I found this. This could possibly be the saddest fail in exchange history..
https://motorola-enterprise.custhel...roid-razr-maxx-corporate-sync-email-settings?
Don't feel bad. I just returned a Galaxy Nexus because I was unable to get my Exchange account working. I figured out how to get all the info into the corporate sync settings and got excited when it said it worked. Alas, it refused to actually get any mail or sync any folders.
So I downloaded Touchdown. I was unable to even get that working with my Nexus. With the Maxx I still wasn't able to get it working with Activesync, but at least I can get it working with polling. I hate the idea of paying an extra $20 for Touchdown, but in the end I think it's probably worth it.
Wow. I knew the workaround, but had no idea they'd actually make that official. That's hilariously unprofessional. All the same, points to them for putting it up there when they knew people were having problems..
Sent from my XT910 using xda premium
Well.. So much for moto blur..
Sent from my XT910
What the heck are you complaining about? Just enter the email and password and it will try to configure on the basis of that. If it is not able to do that it will ask for the server and other info.
Szadzik said:
What the heck are you complaining about? Just enter the email and password and it will try to configure on the basis of that. If it is not able to do that it will ask for the server and other info.
Click to expand...
Click to collapse
Except when it doesn't, and just says it is unable to connect, offering no option to enter the server name. Have a look at the linked knowledgebase article.
Sent from my XT910 using xda premium
What is the section "Server settings" in Account settings for then? I am using the Exchange server on my RAZR from the first day I bought it. The corporate mail is excellent a reliable.
I set up the name of the server and login including domain name and password. The last option is proxy. That is all you need.
Wow... wish I'd known this before purchasing Enhanced Email. It's a nice program, but the only reason I needed it was because the stock mail program wouldn't let me set up my exchange email after the first OTA update from VZW.
Live and learn.
For some reason on the Maxx when you go into Corporate Account/Sync, there only 2 options
Email Address
Password
No other options are available. Menu button does nothing. Period. It wasn't until I stumbled upon the dumbest feature ever that I knew to use any current account that I have access to (NON EXCHANGE ONLY , i.e. YAHOO, HOTMAIL, GMAIL,) in order to get those options (Domain, server, etc, ) to appear so I could edit it.
Ludacris..
Some accounts work straight off the bat, others won't. Assume it's exchange version and server implementation to blame. The problem does exist, as evident by the Moto knowledgebase link in the OP, so he posts claiming people who can't set exchange up are missing something are, well, missing something themselves.
Sent from my XT910 using xda premium
onslaught86 said:
Some accounts work straight off the bat, others won't. Assume it's exchange version and server implementation to blame. The problem does exist, as evident by the Moto knowledgebase link in the OP, so he posts claiming people who can't set exchange up are missing something are, well, missing something themselves.
Sent from my XT910 using xda premium
Click to expand...
Click to collapse
On what planet does it make any sense to to input a yahoo.com email address and password to trigger server setup, domain etc, for an exchange server? Just to make those options visible?
I could never, even on accident could do a worse job in designing this software. And I'm an idiot.
Corporate Email Autodiscover
I would suspect that the reason you're only prompted for the email address and password is that newer versions of Exchange can work with autodiscover, if properly configured. That's why when you set up an account in Outlook 2010, it asks for your email address and password to begin with. It goes out and looks for the information from DNS for your domain, and automatically gets the mail server information.
My RAZR works fine??? what's your deal
Hey i just opened a Droid RAZR MAXX and turned it on and set up my gmail account then set up my exchange 2007 account.
Here's how( maybe your doing it wrong):
- First Unlock the device's screen.
- Press home key as many times as you want, but more than 0.
- Press the settings button. Looks like 3 little lines on top of each other. It is just to the left of the little house button.
- Select Settings by touching the gear icon. - bottom left.
- Scroll down to accounts and press it. (accounts that is)
- At the very bottom touch the words "Add account"
- Now touch the little blue stamp icon that has the words Corporate Sync under it
- Enter your microsoft exchange account email address in the box that is for Email address:
- Enter your password in the box that is for Password.
- Click next on the bottom right of the screen.
Now your droid will try to connect to your companies exchange server.
If it cant it will allow you to put in server and domain information.
You have to be patient, it could be 30 whole seconds or so before it prompts you.
- Enter your companies domain name in the domain box.
- Enter your microsoft user account information in the name and password boxes.
- Enter the name of your mail server w/ the domain name at the end ie. mail.yourDomain.com
- click Next.
If you have your information correct it will work. Else check w/ your admins. If you are your admin... try again.
Ya i have been using exchange for several years with moto android phones with no connection issues. My Razr has worked fine, like stated in post im running exchange 2003 which does not offer auto config for phones, you might be running a newer version of exchange which does have auto config setup but not setup right? If your running exchange 2007 or up make sure the auto config settings on server are right because if there wrong it will fill in the wrong info and not let you enter your own server info.
Sorry to dig up this old thread, but everyone seems to be so hard core about searching for solutions before posting new threads. So I guess, better to dig up an old one.
I am having a variant of this problem. I am setting up Office365 for my company as a replacement for onsite Exchange2007. I set up a new domain just to have something to play with in test/dev. The domain I'm using is set up for the Autodiscover that a few people alluded to above, just requires a few new DNS records. It worked perfect on my Xperia Play with Android 2.3.3 that I had prior to the Razr. I just put my email and password in and boom it configured. Not so with the Razr, I don't know if this due to the Razr not using the stock Android email application or just the difference between 2.3.3. and 2.3.6.
I found this thread on the Office365 support site:
http://community.office365.com/en-us/f/160/p/25689/118705.aspx
While *I* can make that work, being an admin and all, I think it's probably way too confusing for our end users. I can imagine a greatly increased support volume should we have to go down that path with IMAP servers. Or using the Motorola method in the link closer to the top the thread, which would probably work fine for connection to the onsite Exchange server, but is more dicey on Office365 since there is no "server name" per se.
I can't imagine that this issue is going to go away. A lot of companies are moving to cloud email and Office365 is a popular choice.
---------- Post added at 04:51 PM ---------- Previous post was at 04:02 PM ----------
OK, I was able to get it working.
First, I logged into my Office365 account with a web browser, going to my inbox and then in the upper right hand corner hitting the question mark and then from the drop down menu choosing About. This is described in the link I put in my last post.
Then I went to log in using the Corporate Sync. It failed and then came back and asked me for the server name and domain. For the server information I put in the information from the Host Address field on the box that popped up from the Help-About box in the last step,
listed as: Host address: https://*********.outlook.com/owa but leaving out the OWA on the end. I left the Domain blank and entered my email account as the username, and re-entered the password (Important-it was failing before I re-entered the password.). Then it worked, came back and asked me to set a screen lock code. Yay!
Hope maybe this helps someone else.
As long as this thread was dug up (thank you BTW), I thought it important to update my situation from what I had in the 2nd post.
It turns out there was an Active Directory (AD) configuration error on my account. I figured this out by looking at the log from attempts to connect using Activesync. This lead me to the Touchdown support website which then linked to another website. Basically my account didn't have permission to create devices.
Fortunately I have a good relationship with the AD admins. I was able to configure email on my device without issue using another users credentials. This told me it should work with my accounts. So I sat down with the AD admin and we compared permissions on the 2 accounts till we eventually found the differences.
Once my account was fixed I was able to get Activesync working using Touchdown. Unfortunately I couldn't get Auto Discover to work, but manual setup worked fine. Then I set up my account using both the built-in email client and Enhanced Mail (bought it for 10 cents during Google sale). It worked fine on all 3. Even download Moxier. Turned out, of all the options, I liked the interface and options most using Touchdown so I stuck with that.
Motor's corporate email client makes one assumption I wish they would not make. They assume your Exchange administrator has properly setup autodiscovery. If autodiscovery is properly configured (that requires a proper autodiscover.domain.com address) all you need is your email address and password and everything will work. This is a really bad assumption as most people who set this stuff up are idiots.
That said, after a failure to use autodiscover the client should eventually fail to a manual setup screen for server name, domain login etc.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
wingdo said:
Motor's corporate email client makes one assumption I wish they would not make. They assume your Exchange administrator has properly setup autodiscovery. If autodiscovery is properly configured (that requires a proper autodiscover.domain.com address) all you need is your email address and password and everything will work. This is a really bad assumption as most people who set this stuff up are idiots.
That said, after a failure to use autodiscover the client should eventually fail to a manual setup screen for server name, domain login etc.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
Click to expand...
Click to collapse
I do have autodiscovery properly set up for my Office365 domain, it's no longer optional. Not even your Outlook client will connect to Office365 Exchange without autodiscovery working. As I mentioned before, there's not a server name in the traditional sense. Obviously, you can find A server name in the help-->about information when you are logged into the OWA version of Office365, but you couldn't drop that server name into a traditional Outlook setup and have it work.
My domain autodiscover works with other phones. In fact I just added a Windows Phone7 device to it last night and all I had to do was enter the email address and password. I pulled my Xperia Play out of a drawer last night and put it on the charger. It's been factory wiped and I'm going to run through the setup for my Office365 domain on it again. I just got busy doing other things last night like working out and watching the basketball game
Work Around for adding Corp Sync Account without using Touchdown
i had this problem when i went to create a Corp Sync account and did not see a place to type in the Server name ....there is a "work around" for adding a Corporate Email account without using Touchdown... type in your gmail account information let the app verify the account... once it is verified you can go back and modify the account ... you "should" see a box to type in webmail.ihostexchange.net...
Wow my iq dropped by reading this noob thread. Just open the email app click add account select other enter your email and password then press manual setup enter your domain and server your good to go it automatically syncs contacts and calendar.
Sent from my DROID RAZR using xda premium
Im loving my Titan, especially the calendar sync with windows live, google etc.
I run a Driving School and use the calendar to set up appointments with my clients, add them as attendees and save. However, when the email is sent to the attendee to accept the details of time and location are sometimes wrong, even if I leave the location blank.
Its led to a few missed appointments. Can anyone test this feature and see if its a common problem.
also, is there a way to change the "Im running late" feature to include a text message, rather than relying on people checking their emails?
Jonny
Not exactly clear what you mean. But calender events are sensitive to timezones. Make sure all pcs and phones involved have the accurate timezone settings.
Sent from my SAMSUNG-SGH-I777 using XDA
What I mean is, I arrange an appointment with one of my clients and set it up on my phone. I generally don't add a location, as it is usually at their house, unless we have arranged a different place, then i will include that.
I then use the "add someone" button, select the persons email address to send the calendar .ics file for them to accept.
I have had reports from some of my clients who, when they open the file has had different times than i had originally set up.
Like I said, it is related to the time zone settings. Most ppl don't care to set their PC's time zone (default is PST/PDT). And if you're in a different time zone than that, the time will be different for you and your client. Let's say if you setup a meeting at 4pm EST and your client is setup(or rather didn't care to setup) to use PST on their PC. That meeting will show up as 1pm PST on their side. Since they didn't setup the correct time zone but rather adjusted the clock, they will see the meeting is at 1pm instead of 4pm you intended.
The bottom line is unless you can be sure both you and your clients all have setup time zone correctly, using this kind of meeting invites are prone to cause problems.
Was wondering if this was possible.
I will in no consistent way, schedule appointments to either chiropractor, or physio, or whatever. So one week I may have chiro on monday, next week it might be thursday, etc. It's always the same chiro location and doctor, but not always the same day each week....so the repeat feature is no good for me. However every week I have to enter all the info in again and again.
Is there a way to save an entry to the phone for "chiro", that I can recall in the calender and it populates all the chiro data into the entry?
perhaps there is a calender app that would do this better for me?