Hey guys,
My cousin bought an xperia s for me from US with US warranty from amazon(it was 4k less dan d price in Indian Markets).
Is there any way the warranty can be made applicable in India?
Can the ownership of the device warranty be transfered to India in my name?
Or Can we buy a separate warranty for the device in India?
Please help!!!
Thanx ppl in advance
You should contact Sony in your region and find out from them. If such a thing is not possible, you should consider taking out an insurance plan for your phone from a third party, or if you have Home Insurance you should check to see if such things as Mobile Phones are covered under your policy.
Mobfigurz said:
You should contact Sony in your region and find out from them. If such a thing is not possible, you should consider taking out an insurance plan for your phone from a third party, or if you have Home Insurance you should check to see if such things as Mobile Phones are covered under your policy.
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hey thanx....i ll check out if ur options work out or nt.....cheers
Related
After sony annunced :
Sony Mobile Communications has identified that the display on a limited number of Xperia S smartphones may show a slight yellow tint if exposed to temperatures above 40 degrees Celsius. This is limited to a small number of units and the cause of this has been corrected. Any consumer observing this slight yellow tint on the display of their Xperia S is welcome to contact their local customer service centre and Sony Mobile Communications will resolve this at no cost to the consumer.
I Bought my Xperia from ebay and cant returen it cos it had 10 days return policy and i contact sony brasil and they say they wont fix my xperia cos i didnt bought it from Brazil , that i sould fix it from the origin country its bought , that mean i have to go to HungKong to fix it ? i am really deapointed cos i payed 690$ + 300$ Taxes and now i am stock with a defective phone !!! Sony Brazil acts as if it has nothing to do with SONY brand !!!! plz need help or this will be my last sony mobile !!! really desapointed !!
Any one out there facing same problem ????
fgar82 said:
Any one out there facing same problem ????
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You only waited 7 minutes before replying to our own thread? What do you think his is, and IRC chatoom where you will immediately get 20+ replies?
As for me, here in Singapore, the only difference is the costs - local sets, with a local warranty, get the screen replaced for free. For imported sets you need to pay the servicing fee which is not much.
Remember that the purchase price in a country helps pay for the serving fees in that country.
If you want to give feedback to sony, you should do so on the sony talkback forum.
I didnt know its only changing the screen will solve it , even so Sony in Brazil wont even accept taking the xperia S , i said i pay for the fix but the answer they dont give support for imported cell, so i have to buy the screen from ebay and find some one to change it for me ( pay for changing screen ) !! thats what i am mad about 10 days i have the phone and it will coast me 2 new phones !! and its all SONY Falt !!
Rashkae said:
You only waited 7 minutes before replying to our own thread? What do you think his is, and IRC chatoom where you will immediately get 20+ replies?
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Hehehe its cos i love Sony and thats the first time something like this happen, so i am going crazy !!
fgar82 said:
Hehehe its cos i love Sony and thats the first time something like this happen, so i am going crazy !!
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Lmao
Sent from my HTC EVO 3D X515m using xda premium
This is because you imported an item from other country. Sony Brazil won't fix the phone because the warranty is not cover in Brazil. I have the same situation before. There is only 2 options to fix the phone. Either get friend from Hong kong and ask them to fix it for you or find a local phone repair store to see if they can fix it. Maybe you can wait until Brazil official release xperia s and ask them to fix it(In this case, you might have to pay the full price for fixing).
athris said:
This is because you imported an item from other country. Sony Brazil won't fix the phone because the warranty is not cover in Brazil. I have the same situation before. There is only 2 options to fix the phone. Either get friend from Hong kong and ask them to fix it for you or find a local phone repair store to see if they can fix it. Maybe you can wait until Brazil official release xperia s and ask them to fix it(In this case, you might have to pay the full price for fixing).
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If i keep it that way do u think it will damage the phone ? cos i have a friend who is willing to buy it from me, he sow the yeallow spot but he didnt care about it..
Well I've been in two minds weather to get the S2 or S3, I initially wanted a second hand S2 to get used to all the rooting and flashing ROMs and incase I brick it etc.
Anyway, to save a life story.
I have a chance to buy a new S3 for £300, 1 week old unused. The thing it she said it is an "unwanted upgrade" and that it came with no warranty.
She is on contract, I know if it got IMEI blocked I will phone police or whatever, but do you think it can get blocked from am unwanted upgrade?
and shouldn't contract phones still come with manufacturer warranty? is there anyway I can get it
No, highly unlikely.
Sent from my GT-I9300 using xda premium
to be in safer side, get some sort of proof for your transaction
bala_gamer said:
to be in safer side, get some sort of proof for your transaction
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Do you think facebook messages would suffice?
I'll have her name/address aswell if anything goes bad.
@nodstuff, what's highly unlikely?
Also, it's locked to vodafone as it's contract. I know rooting can unlock it but is there any other way? I would rather have an official unlock
UrbanDesigns said:
Do you think facebook messages would suffice?
I'll have her name/address aswell if anything goes bad.
@nodstuff, what's highly unlikely?
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That it will be imei blocked, if in doubt call the network and ask.
Unless they are lying and it is stolen, call the network is the safest way.
Sent from my GT-I9300 using xda premium
nodstuff said:
That it will be imei blocked, if in doubt call the network and ask.
Unless they are lying and it is stolen, call the network is the safest way.
Sent from my GT-I9300 using xda premium
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Could I really call up Vodafone and discuss somebody elses contract?
I've also seen unlock codes on eBay for £6 which I would rather do then rooting it and unlocking (although I plan on rooting anyway)
So I assume they generate the unlock code from the IMEI and other info? Tons of people offer unlock service for a fee when there is actually a free program on the internet that generates one
UrbanDesigns said:
Could I really call up Vodafone and discuss somebody elses contract?
I've also seen unlock codes on eBay for £6 which I would rather do then rooting it and unlocking (although I plan on rooting anyway)
So I assume they generate the unlock code from the IMEI and other info? Tons of people offer unlock service for a fee when there is actually a free program on the internet that generates one
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No you can't talk about someone else's contract, what you can do is give them the imei number and ask if it is blacklisted.
Although reading your last reply i think what you mean is sim locked, and in that case it is very likely that it is sim locked.
There are plenty of places to get sim unlock codes to allow you to use it on other networks, in fact, the person on the contract may even be able to get it sim unlocked by asking Vodafone for the code.
If you stay on firmware pre-XXBLG1 you can use voodoo sim unlock to unlock it for free but in subsequent updates Samsung stopped that method from working.
Sent from my GT-I9300 using xda premium
UrbanDesigns said:
Well I've been in two minds weather to get the S2 or S3, I initially wanted a second hand S2 to get used to all the rooting and flashing ROMs and incase I brick it etc.
Anyway, to save a life story.
I have a chance to buy a new S3 for £300, 1 week old unused. The thing it she said it is an "unwanted upgrade" and that it came with no warranty.
She is on contract, I know if it got IMEI blocked I will phone police or whatever, but do you think it can get blocked from am unwanted upgrade?
and shouldn't contract phones still come with manufacturer warranty? is there anyway I can get it
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UNWANTED UPGRADE: A phone that you get from your carrier, usually for free, every 24 months of your contract, but you do not need it as you still enjoy your old phone.
IT HAS NOTHING TO DO WITH BEING STOLEN, BROKEN OR ANYTHING LIKE THAT!!!
Szadzik said:
UNWANTED UPGRADE: A phone that you get from your carrier, usually for free, every 24 months of your contract, but you do not need it as you still enjoy your old phone.
IT HAS NOTHING TO DO WITH BEING STOLEN, BROKEN OR ANYTHING LIKE THAT!!!
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I was thinking the unwanted upgrade would come with some kind of insurance, if she told her contractor she lost the unwanted upgrade I was thinking that it could got blocked by them (which I'm quite positive they can still do that, although I don't see how she would benefit)
I think asking her to ring up and get it unlocked is a little too much to ask, could I ring up after I've bought the phone?
UrbanDesigns said:
I was thinking the unwanted upgrade would come with some kind of insurance,
Not unless insurance is taken out on the phone or offered as part of the contract or even a free months trial with the phone .
Warranty is two parts .
One the seller warrants the phone for twelve months as per SOGA .
Two Samsung offer a limited 24 months warranty .
Phone given as an inducement to buy the contract then sold to you . Only warranty route is via the seller to you returning it under warranty .
Samsung warranty would not need the seller to return it but will Samsung ask for proof of purchase and is warranty valid for a second user .
jje
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JJEgan said:
UrbanDesigns said:
I was thinking the unwanted upgrade would come with some kind of insurance,
Not unless insurance is taken out on the phone or offered as part of the contract or even a free months trial with the phone .
Warranty is two parts .
One the seller warrants the phone for twelve months as per SOGA .
Two Samsung offer a limited 24 months warranty .
Phone given as an inducement to buy the contract then sold to you . Only warranty route is via the seller to you returning it under warranty .
Samsung warranty would not need the seller to return it but will Samsung ask for proof of purchase and is warranty valid for a second user .
jje
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Well I have proof of purchase but she said the unwanted upgrade did not come with any warranty sheet in the phone box. Don't you usually get a book with warranty information?
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UrbanDesigns said:
Also, it's locked to vodafone as it's contract. I know rooting can unlock it but is there any other way? I would rather have an official unlock
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In Australian, Vodafone has a free unlock website. It works only on high end phones and they can be unlocked the minute you get them. Unlocked plenty of Samsungs and iPhones through it.
Maybe Google Vodafone unlock to see if they have the same thing where you are.
Sent from my GT-I9300 using xda premium
Small leaflet or web statement.
Sales reciept will Samsung accept second user is the key .
jje
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sxi200 said:
In Australian, Vodafone has a free unlock website. It works only on high end phones and they can be unlocked the minute you get them. Unlocked plenty of Samsungs and iPhones through it.
Maybe Google Vodafone unlock to see if they have the same thing where you are.
Sent from my GT-I9300 using xda premium
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Thanks mate!
Just spoke to one of their reps, they are going to get me a unlock code. It takes 5-7 days though which gives me enough time to check the features of the phone are working good.
JJEgan said:
Small leaflet or web statement.
Sales reciept will Samsung accept second user is the key .
jje
Sent from my GT-I9300 using xda premium
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I am going to contact Samsung tomorrow, the previous owner hasn't even used the phone or even acknowledged the fact it comes with manufacturer warranty so hopefully I can still register it
So I have had my I9300 GS3 since launch and the other day I cracked my screen.
Now I need to get it fixed, I know that the whole unit AMOLED and digitizer needs to be replaced.
I could probably do it myself if the savings will be a lot but I'm looking for all options and Samsung US won't touch it apparently because its not a US model.
So anyway know of a way to get Samsung US to fix it or where Is a good place I could send it or get a display for it?
Anyone have any ideas?
Use your warranty it wont cost a dime
EDIT:
oh wait.. you cracked it.. mmmm.. you may try some low-end stores maybe in malls just to be sure. You could also do it yourself, there are lots of how-to's in youtube
Sent from my GT-I9300 using xda premium
if you're in the US and you have the i9300, then you have 2 choices:
1) DIY. buy the parts from ebay and follow instructions online..
2) Contact the Samsung on the country your phone is registered to. The one I had was register to the UK and they simply said that I'll have to contact their special service center there, arrange the case number with them, then send it to them as well as providing return postage. Then when they receive it, it will take up to 28 days to fix your phone + potential costs for repairs because you are physically not in their region. Any attempt to contact Samsung USA will get the agents telling you that they only service american models and that, I quote, their technicians do not have the knowledge or skill or parts to repair the i9300.
This is my personal experience with the incompetence of Samsung USA.
Sent from my GT-I9300 using xda app-developers app
Napsterbater said:
So I have had my I9300 GS3 since launch and the other day I cracked my screen.
Now I need to get it fixed, I know that the whole unit AMOLED and digitizer needs to be replaced.
I could probably do it myself if the savings will be a lot but I'm looking for all options and Samsung US won't touch it apparently because its not a US model.
So anyway know of a way to get Samsung US to fix it or where Is a good place I could send it or get a display for it?
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Click to collapse
you can do it yourself following max lee's steps
http://androidroot.org/watch_video.php?v=4Y7HHX55S5W1
So I bought a GS3 in july last year from Dubai (and thought its the best thing happened to me) then moved to Germany to stay permanently, the phone was mostly used for Android app development and had a luxurious treatment and was rarely used for other than that and navigation!
And starting at December random red hues started appearing around the screen, then a couple of weeks later the blue led was blinking so I tried to unlock it but it wouldn't, then I removed the battery, and it never booted again, no single reaction!
The real problem is that Samsung Germany refused to fix the phone saying:
thank you for your request.
According to our terms of warranty only mobile phones distributed within the EU are entitled to free warranty repair in Germany. Therefore please contact the local Samsung support center in Dubai. Thank you for your unterstanding.
If you have any further questions please contact us.
Kind regards,
Viktoria Grün
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What I don't unterstand is that the dealer in Dubai assured it has international warranty. and the whole thing makes no sense since its the same phone and it wasn't my fault, and going all the way to dubai would cost several times what the phone is worth and if I ever buy a new phone it wont be Samsung or android at all!
So I desperately searched the net for a way or hint to fix it, and found some main boards that cost almost or more than half the price with no warranty.
now I went back to use my old S1 which feels like a calculator compared to the S3, and I could cry whenever I see the S3 lying on the desk:crying:
any ideas?
Code:
Model: GT-19300 (16MB)
FCC ID: A2LGTI9300A
SSN: -I93000GSMH
MADE IN VIETNAM
if I ever buy a new phone it wont be Samsung or android at all!
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What exactly do Samsung and Google have to do with misinformations provided by your seller?
What I don't unterstand is that the dealer in Dubai assured it has international warranty.
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That's incorrect and a misinformation from your seller. US-customers also cannot have the i9300 fixed locally.
Just because the phone is called "international" does not mean it has international warranty.
. and the whole thing makes no sense since its the same phone and it wasn't my fault
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Samsung Europe is not Samsung Asia, is not Samsung US, ...
They are different subcompanies of the same mother-company.
By the way; Samsung is not and never was under any obligation to fix your phone. The term warranty is usually used completelty incorrectly by customers.
Warranty is a voluntary offer by the seller or manufacturer to fix or replace a device and can have arbitrary conditions (such as location specific, only so many hours of usage, ...)
Guarantee on the other hand is ONLY provided by the seller (not the manufacturuer!) and it's definition is provided by the law of the country you buy the product in.
E.g. Most EU-countries have 2 years guarantee but you can still have only 1 year of warranty. Confusing...
Most manufacturers DO allow direct bring-in for 2 reasons;
1) customer service quality
2) they would get the device anyway through your seller so it does not make a huge difference
Multiple posts say it does not have an International warranty .
What I don't unterstand is that the dealer in Dubai assured it has international warranty.
The dealer is at fault nobody else .
The warranty as said is from the seller not Samsung .
Samsung's warranty is a secondary limited warranty .
Your warranty may well have been void anyway .
REF
phone was mostly used for Android app development .
tried to unlock it but it wouldn't,
if I ever buy a new phone it wont be Samsung or android at all!
Pointless posting here just to have a cry about Samsung users are never inclined to help in that situation .
jje
d4fseeker said:
What exactly do Samsung and Google have to do with misinformations provided by your seller?
That's incorrect and a misinformation from your seller. US-customers also cannot have the i9300 fixed locally.
Just because the phone is called "international" does not mean it has international warranty.
Samsung Europe is not Samsung Asia, is not Samsung US, ...
They are different subcompanies of the same mother-company.
By the way; Samsung is not and never was under any obligation to fix your phone. The term warranty is usually used completelty incorrectly by customers.
Warranty is a voluntary offer by the seller or manufacturer to fix or replace a device and can have arbitrary conditions (such as location specific, only so many hours of usage, ...)
Guarantee on the other hand is ONLY provided by the seller (not the manufacturuer!) and it's definition is provided by the law of the country you buy the product in.
E.g. Most EU-countries have 2 years guarantee but you can still have only 1 year of warranty. Confusing...
Most manufacturers DO allow direct bring-in for 2 reasons;
1) customer service quality
2) they would get the device anyway through your seller so it does not make a huge difference
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Click to collapse
Don't get me wrong, I am the biggset fan of Samasung since the S where all my electronics are samsung and I always recommended it to others, which is why I feel betrayed!
I think I'll try lumia 920 for now, nokia phones never failed me ... at least the old ones!
JJEgan said:
Your warranty may well have been void anyway .
REF
phone was mostly used for Android app development .
tried to unlock it but it wouldn't,
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Click to collapse
it was just used to test apps under underdevelopment, the phone was unlocked out of the box.
Does anyone know how to go about using the warranty if needed from the States? Ordered my Z2 and I was in the Sony Store the other day and they told me that they can't do anything about it cause the phone isn't released here yet. I just wanted to know in case my device is either DoA or has one of the issues everyone keeps talking about. Hope everything is all good though.
xAjCx said:
Does anyone know how to go about using the warranty if needed from the States? Ordered my Z2 and I was in the Sony Store the other day and they told me that they can't do anything about it cause the phone isn't released here yet. I just wanted to know in case my device is either DoA or has one of the issues everyone keeps talking about. Hope everything is all good though.
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You could go with 3rd party warranty.
Sony US would most likely not warrant it anyways because the phone not from Sony US. It will need to be sent back to the country from where the phone was purchased from. For example, if the phone was from Sony Canada (since they sell the phone now), it will have to be sent back to them for warranty.
Sango2 said:
You could go with 3rd party warranty.
Sony US would most likely not warrant it anyways because the phone not from Sony US. It will need to be sent back to the country from where the phone was purchased from. For example, if the phone was from Sony Canada (since they sell the phone now), it will have to be sent back to them for warranty.
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sounds like a hassle to me.. I ordered from swappa so tbh idk where its coming from
xAjCx said:
sounds like a hassle to me.. I ordered from swappa so tbh idk where its coming from
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In a way it is, that is one of the things to keep in mind if you get a product which is sold in another country, unless the manufacturer said they will warranty it in other countries.
That is the reason why I mentioned, you could get a 3rd party warranty, so this way you can get some coverage.
I think you can find out where the product came from by looking at the product box and the menu contents inside once you receive it. For mine, when I got my Z2, I thought mind was going to be the UK. After looking at the box on one of the sides, it said "EN, ZH" and Chinese writing translation for the Black color; and the quick user guide and support information had Hong Kong contact information which let me know that this unit is from Sony HK.
Well I called today to get some help with my Z2, which I posted about, they told me they can't help because the service department doesn't have the parts yet (due to it not being available in the US yet). They said they don't know when they would get any, but it being from another country wasn't the reason they couldn't help. They suggested calling the UK or Taiwan, which will be a hassle.