Hi, i'm Brazilian and I bought my Prime on Best Buy on January. I use it on my school as my book but in April it started making me sad, first, its rear camera stopped working, then, virtually all the apps don't run well and when the wifi is switched on, all apps have an estrange graphic error (including my book, we open it on Adobe Content Viewer). I was thinking the mailed it to the warranty, but I don´t know if Asus would accept it and give me another Prime. It's totally original, stock ICS wthout root, and always had been on its case. Could anyone help me?
GiulioPasini said:
Hi, i'm Brazilian and I bought my Prime on Best Buy on January. I use it on my school as my book but in April it started making me sad, first, its rear camera stopped working, then, virtually all the apps don't run well and when the wifi is switched on, all apps have an estrange graphic error (including my book, we open it on Adobe Content Viewer). I was thinking the mailed it to the warranty, but I don´t know if Asus would accept it and give me another Prime. It's totally original, stock ICS wthout root, and always had been on its case. Could anyone help me?
Click to expand...
Click to collapse
are those problems that you are having since the last firmware update? because since then i have had similar problems with adobe content viewer and apps and games not running lag in the browser... my camera still works though. sounds like you will need to return it for the camera issue.
im hoping that the next update will fix the other problems because my tablet was great till the last update, thats when it became disappointing
wish34 said:
are those problems that you are having since the last firmware update? because since then i have had similar problems with adobe content viewer and apps and games not running lag in the browser... my camera still works though. sounds like you will need to return it for the camera issue.
im hoping that the next update will fix the other problems because my tablet was great till the last update, thats when it became disappointing
Click to expand...
Click to collapse
Actually, I have those problems since May, I think we got 2 or 3 updates after these. Yes, I need to send it to the warranty (USA), but I can't stay without it untill December and my biggest scary is that I maybe won´t have the warranty until it gets there
GiulioPasini said:
Actually, I have those problems since May, I think we got 2 or 3 updates after these. Yes, I need to send it to the warranty (USA), but I can't stay without it untill December and my biggest scary is that I maybe won´t have the warranty until it gets there
Click to expand...
Click to collapse
Asus has worldwide warranty. You should be able to activate the warranty on your local Asus support. (If exists...)
The error on the games android games and of the camera
Sent from my Transformer Prime TF201 using xda app-developers app
point_pt said:
Asus has worldwide warranty. You should be able to activate the warranty on your local Asus support. (If exists...)
Click to expand...
Click to collapse
The Asus warranty should be internacional (like Apple's one) but, we I called them, surprise, not here
Asus will sell the Prime here, in December... i'll wait to see if they can do something with mine
Related
I've finally got my TP in the mail yesterday, but after doing the firmware updates, all it does is lock up and reboot. I'm returning it to Best Buy today. Now the question is, if I want an ICS tablet (at least dual core), do I need to order another TP? Or do I have other options? I know the Tab won't be getting ICS.
Problems after upping to ICS are caused by data carried over from honeycomb not being compatible with ICS. A simple data wipe would take care of it... but I guess that's too much work. Yeah, just return it and get another one. I'm sure after 5 returns or so a simple data wipe would sound like less work.
Excuse me, your highness, but I've already done a factory reset. Twice. Not only that, but there was no data on it to begin with. Opened box> OTA .33> OTA ICS> Freeze bootloop bootloop freeze bootloop freeze bootloop bootloop
Well, you get the picture.
Summdumkid said:
Excuse me, your highness, but I've already done a factory reset. Twice. Not only that, but there was no data on it to begin with. Opened box> OTA .33> OTA ICS> Freeze bootloop bootloop freeze bootloop freeze bootloop bootloop
Well, you get the picture.
Click to expand...
Click to collapse
With your servant attitude use.. Google search...
he's probably having a bad day
anyways, the sammy 10.1 is getting the update from what i understand. just not the old tab (7"). the samsung 10.1 and xoom2 are good options, but why not just swap the prime for a working one? Besides the GPS, its a perfect tablet, quadcore, keyboard, high res screen with super ips. I have worked with several tablets including the ipad, but this is definitly the best one thus far.
Sent from my Transformer Prime TF201 using Tapatalk
Summdumkid said:
I've finally got my TP in the mail yesterday, but after doing the firmware updates, all it does is lock up and reboot. I'm returning it to Best Buy today. Now the question is, if I want an ICS tablet (at least dual core), do I need to order another TP? Or do I have other options? I know the Tab won't be getting ICS.
Click to expand...
Click to collapse
Not sure that asking about other tablets belongs in a prime thread?
as of this second, no other tablet (aside from that super cheap one that was technically first, but was running a dev build of ICS) has official ICS.
i think there's an alpha of CM9 for the galaxy tab (tegra2 models), which will get an ICS update at some point, but going by samsung's track record for updates, that will probably be at the end of summer.
the biggest plus asus has imo, aside from providing an excellent bargain for the price of its tablets is that they have so far been the fastest at updating their products, i mean hell, the ICS update for the prime got released EARLY, who else that is an android OEM has ever released ANYTHING early?
the xoom still doesn't have ICS and it's a google experience device, so that should show how fast asus is at updating.
personally, i'd go ask for another prime if you want to own something right now, while there's new stuff with fancy panels in the pipeline, nothing else is going to be out before summer that can compete with the prime.
my guess is the tf101 is going to be the next tablet with a 4.0 update, then it's a crapshoot as to who gets it out next, probably acer or toshiba, then moto, then (eventually) samsung.
I am still waiting on my TP and have been since the 24th of dec I researched for MONTHS before I picked it. there is nothing that will hit this tablets caliber for at least 1/4-1/2 the year. Asus is cheep( tablet wise) and updates are out FAST
Sent from my MB860 using Tapatalk
WW update to ICS went fine here, sounds like you've been very unlucky - should be easier to fix than replace though.
Hello, I live in Italy and here this tablet should come in the last week of January. (It should come with ICS pre-installed)
I would like to buy it but before I would like to know the problems it has...
I read a lot about it, and understood that is haveproblems with GPS (not a problem for me).
There are other problems on that tablet?
The only thing I really need is Wifi, is it ok?
Battery life is ok?
Thankyou so much for all replies...
Battery life is good for me & so is wifi..Get the keyboard dock too.
Thankyou... If the only problem is GPS I think I will buy it, but without keyboard. I can't wait...
correct, the only major issue is GPS.
there's a thread here somewhere that details all the current issues and how severe of an issue they are, might be worth reading.
but personally, i'm very happy with the tablet.
im really confuse i heard it has wifi and bluetooth issues again (like cut it half speed and getting slow speed) coz of metal back and even also transformer prime discontinued?
it isnt discontinued. Asus always has problems keeping their stuff in stock.
Bluetooth I cant confirm or deny, but the WiFi problems are... wel not that big of a problem.
Desire Z has 3 bars vs Prime with 2 bars.
N4utilus said:
Hello, I live in Italy and here this tablet should come in the last week of January. (It should come with ICS pre-installed)
I would like to buy it but before I would like to know the problems it has...
I read a lot about it, and understood that is haveproblems with GPS (not a problem for me).
There are other problems on that tablet?
The only thing I really need is Wifi, is it ok?
Battery life is ok?
Thankyou so much for all replies...
Click to expand...
Click to collapse
Over all this is really a good buy! I had my first one back in Dec 19th and it has a problem with the screen, I had to return it back. I ordered another Prime and I love it!! it has no problem everything working good wifi #1 thing with me and if it has any issue with wifi I will never keep it. GPS has issue (I really did not buy it for this) I have a smartphone so no problem for me!
I really hope you get one and enjoy it!
Good luck
I hard about WiFi range problems, what is the situation? Is on all devices? It is software or hardware issue and it William ne fixed?
Look, you are going to get a lot of different opinions here so my suggestion for you is to buy one from a store that will let you return the tablet if there are any problems. That way you can judge it for yourself. If you like it, keep it. If you think it sucks just return it. Easy
I'm from Italy too. I don't know if i'll buy tf201 or not, but if i'll buy it then will be difficult that a store will accept return and refund.
Asus Italy says that prime had less range with wifi than tf101, this is the only real problem of this device.
micaman said:
Look, you are going to get a lot of different opinions here so my suggestion for you is to buy one from a store that will let you return the tablet if there are any problems. That way you can judge it for yourself. If you like it, keep it. If you think it sucks just return it. Easy
Click to expand...
Click to collapse
Yes, I think it will be better to buy it in a physical store, so it will be easier to return it...
Here in Italy the release date has been posticipated tue to WiFi problems, this means they are trying to fix it? Or they was only rumors?
I rarely start new threads here on XDA, but I thought this topic was deserving of having its own thread.
Many of us who had perfectly working Primes have had our units seriously screwed up by ASUS' .13 firmware update. Whether it's the sleep of death, ridiculous battery drain, or both, many of our tablets have went from working great to being borderline useless. It's as if many of our Primes were sacrificed to fix a few other Primes that had freezing problems that we never had.
With that said, I don't see why we should have to wait for weeks while Asus works on a fix for their last "fix" that caused these problems in the first place, when there is a perfectly good firmware already written that works great for most users. Why can't ASUS just give us the option to go back to the .11 firmware while they continue working on newer firmware? Why is this so hard? Am I missing something?
Firmware Archive on Asus Web site...
nyijedi said:
Why can't ASUS just give us the option to go back to the .11 firmware while they continue working on newer firmware? Why is this so hard? Am I missing something?
Click to expand...
Click to collapse
I could be wrong, but as far as I can see, various firmware versions are available for download from the Asus website - at least, they are from the UK website (which includes US-centric firmware): http://uk.asus.com/Eee/Eee_Pad/Eee_Pad_Transformer_Prime_TF201/#download
<Checks>
Yup, the global Asus web site has them too. There are other resources other than just XDA Developers, you know! ;-)
HTH
bruisah said:
I could be wrong, but as far as I can see, various firmware versions are available for download from the Asus website - at least, they are from the UK website (which includes US-centric firmware): http://uk.asus.com/Eee/Eee_Pad/Eee_Pad_Transformer_Prime_TF201/#download
<Checks>
Yup, the global Asus web site has them too. There are other resources other than just XDA Developers, you know! ;-)
HTH
Click to expand...
Click to collapse
Yes, but manual update will not allow you to downgrade firmware to an earlier version...
Crap! I'm in the same boat.
I would love to revert back to .11
Battery drain is just too much to ignore.
Revert Firmware
As much as I hate the battery drain at this point the Reboots and Sleep of Death ARE KILLING ME.
.11 had a Perfectly working Prime. WIFI, BT everything great (well GPS didn't work but expected that..) No reboots etc.. Loved my prime... Update to .13 Firmware and Have the sleep of death, random reboots... going on 10+ reboots in 10 hours since updating this morning...
This sucks.
Please Please PLEASE give me a way to revert to .11
Be patient and the roms will come...
Sent from my Galaxy Nexus using xda premium
To be honest at this point I just wish they would give us our money back this product is a bust too many quality control issues.
the only way you'll get your money back is if you bought it from asus directly, but if you bought it at a retail store, you have to go back to a retail store.
however, im sure you know you can send it to rma and you'll get back it back fixed in a few weeks. sorry
In theory if someone could figure out where misc_version was stored then maybe someone with more brains than me could write a script to change this to a lower version allowing downgrade.
I may be barking up the wrong tree of course.
I had issues after an earlier firmware upgrade and a factory reset fixed it. I suggest trying that before investigating returns, downgrades or RMA's.
banderling said:
I had issues after an earlier firmware upgrade and a factory reset fixed it. I suggest trying that before investigating returns, downgrades or RMA's.
Click to expand...
Click to collapse
This.
Factory resets have fixed a TON of problems I've had with my prime. I do it after every ota now lol.
Sent from my Transformer Prime TF201 using Tapatalk
This was the last straw for me. I'm stuck with the Prime, but I will ABSOLUTELY NEVER BUY ANOTHER ASUS PRODUCT EVER AGAIN. They're an awful, awful company.
Edit: Also, it's ridiculous to be expected to do a full reset after every OTA update, especially when Asus releases one every other week to try and fix problems they created with the previous OTA update.
Sent from my Galaxy Nexus using xda premium
Yep, I have said it a few times already in other threads, give us back our . 11
I would just be patient for a few days... wait for some unofficially, official news on the manufacturer's end, and we'll hopefully receive another update that could resolve the newly presented issues.
Sent from the last remaining Prime; Leader of the Autopads.
Reignzone said:
I would just be patient for a few days... wait for some unofficially, official news on the manufacturer's end, and we'll hopefully receive another update that could resolve the newly presented issues.
Sent from the last remaining Prime; Leader of the Autopads.
Click to expand...
Click to collapse
it was tweaked to account for processor clock differences in the Primes experiencing ICS lockup issue unless they allow us to somehow roll back to 1.11 this isn't happening anytime soon.
Im with the thought of the factory reset and installing apps one at a time. Im updated to the latest nd havent had any issues save the youtube thing that started before the update. Ive had apps crash to home screen and either ditched them or reinstalled. No battery problems here. What I noted after the update was fewer app crashes, better (not stronger) wifi preformance and the noise line that was popping through the screen every now and then hasnt happened since. Im thinking a great deal of issues are apps that are not optomized with ICS.
Sent from my Transformer Prime TF201
rand4ll said:
Yes, but manual update will not allow you to downgrade firmware to an earlier version...
Click to expand...
Click to collapse
Ah. Fair point.
When I took my TF201 to the Asus service centre here in Hong Kong (yes they are Asus, not a contractor) I asked if they could roll me back to Honeycomb. Their answer was cannot. Only at the factory!
They are keeping the bootloader secure.
Is .13 so bad? Some of us in eu with constant reboots can't wait.
Sent from my Transformer Prime TF201 using XDA Premium App
nyijedi said:
This was the last straw for me. I'm stuck with the Prime, but I will ABSOLUTELY NEVER BUY ANOTHER ASUS PRODUCT EVER AGAIN. They're an awful, awful company.
Edit: Also, it's ridiculous to be expected to do a full reset after every OTA update, especially when Asus releases one every other week to try and fix problems they created with the previous OTA update.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I felt a bit like that when they had a go at me on facebook, for what one of there main stockist told me. I'm so close to sending my paper weight back and waiting for something else.... not an ipad 3... hahaha
Sent from my Transformer Prime TF201 using XDA Premium App
Just read through too many threads and now in a state of OVERLOAD! lol... Anyway, I just ordered my new transformer prime (2/11/12) and it should be here on Tuesday.
My question is, "Are the new Primes, that are rolling out now with 4.0 installed from factory, having all these issues with WiFi / Bluetooth and GPS"? All the posts i have read seam to be user upgrade issues.
Sorry if i am wrong and posted a duplicate thread. I am alllll frazzled now and was really looking forward to my $$$ Prime purchase
Thanks,
Lee
Most likely it will be the same for you, I hope not, but its not software related. Its hardware related causing the problems with the prime.
Ah man, what a huge bummer. So it's pretty much hit or miss? Some people getting lucky having no issues? I have read a few good posts (cant remember url, maybe here), that some market apps were causing system crashes like Google + and Google Maps. I guess those issues are not related to Wifi / GPS, but are causing system instability and such. Well, my plan will be to first use the tab as is for a while before installing anything. See how it runs bare bones, etc... I will rely heavily on Wifi... Is the Wifi issue only when paired with keyboard (BT), or all the time? I was so psyched for this thing, now bummin...
The WiFi issue is all the time for me. The WiFi never drops completely out it just doesn't do very good like the signal is about half of my cell phone that's why I don't like it. I can hardly get a signal upstairs it drops to 1 bar. I haven't even tried it paired but I do see it paid to DTVBluetooth I don't even know what it is, Probably my Samsung 51" 3D? matter of fact I'm about to Google that, you just reminded me of that. I got a lot of electronics in my man cave so it hard to tell what DTVBluetooth is? I was going to check into this before but forgot.
3.2.1
well mine came with honeycomb and after reading many boos about upgraded problems i'm half sorry to say that i wish mine came with ics already on it, though if that were the case it'd have been a different model and might have had worse issues than a non working gps only.
i can happily sacrifice working gps for the ability to say everything else i've tested works very well.
drvsbsm said:
I haven't even tried it paired but I do see it paid to DTVBluetooth I don't even know what it is, Probably my Samsung 51" 3D? matter of fact I'm about to Google that, you just reminded me of that. I got a lot of electronics in my man cave so it hard to tell what DTVBluetooth is? I was going to check into this before but forgot.
Click to expand...
Click to collapse
Let me know how you made out with this.
Thanks for the replys, i will keep you posted. Tab should be here tomorrow...
slight thread hijack. My wife is going to new York (live in Edinburgh) in a month and was thinking of getting her to get me an ATP. Is there any reason not to have a US prime in the UK?
Sent from my HTC Desire HD using XDA App
Not sure, but i would definitely look into the UK receiving an unlocked boot loader in the near future. I cant remember where I saw it on the net, but def. did. That's the word, and if it's true, do NOT buy one from N.Y. Wait for the unlocked boot L.
Newer Prime's should have better QC and less issues per unit produced but in the end based on my experiences here. Also note well that they're not going to change the entire tablet.
At the idea of a US Prime in the UK....my US model has English (United Kingdom) available in the Language & Input settings so I think it should work fine, as long as you get a UK dock instead of an American one. Not sure how it would impact firmware updates though but should be fine if you don't mind whatever has already come across for people with update issues.
Sent from my Transformer Prime TF201 using Tapatalk
I bought my tablet about two weeks ago at best buy and I'm happy to report no issues with my tablet. The build of it was good. No light bleeding unless you press down hard where the lights are on the side and I have not seen a WiFi issue yet.
Over all, I've been happy with my tablet and I didn't even know it had issues till I started reading the Transformer prime section for this tablet on XDA. +1 for the TP.
I got my Prime on 2/8 from Best Buy. I didn't take any OTA's until I rooted using Viper's tool. After rooting, I updated to ICS. I have had no issues with wifi. I get signal and it doesn't drop for me. Haven't tried GPS but I am not all that concerned about it. Just waiting for the bootloader to be unlocked and custom roms to come out!
I can't seem to find anyone who has these in stock via local B&M retailers nor online. Guess the price to be paid for being popular is inability to keep pace with demand.
Timberline said:
I can't seem to find anyone who has these in stock via local B&M retailers nor online. Guess the price to be paid for being popular is inability to keep pace with demand.
Click to expand...
Click to collapse
OfficeDepot appears to have the Transformer Prime in stock.
http://www.officedepot.com/a/products/906853/ASUS-Eee-Pad-Transformer-Prime-TF201/
If you order it, I would suggest you pick up a 2nd charger as well and save on shipping.
http://www.officedepot.com/a/products/768723/ASUS-Power-Adapter-For-Eee-Pad/
I ordered mine from Office depot. Got it in about a week with standard shipping. However, I am heavily considering sending mine back. There are spongy spots on the edges of my tablet on all four sides.
Also, they pack HORRIBLY... I received my tablet in a manila envelope with only one side bubble wrapped. The Envelope was beaten to heck and back and my box was pretty badly beaten up as well. Not sure if that may have been the cause of the sponyness on the screen or if tons of other people are noticing that as well.
Otherwise, I have not had a problem with ANY other part of my tablet. Wifi is strong and the ICS update went perfectly.
I have ordered from Office Depot multiple times and I haven't had any problems. I didn't order my tablet (got it from Bestbuy) but I have ordered a bunch of accessories and such and they all came reasonably well packed.
Received my new Prime today 2/13. My second one. It's a C1, came with HC and as soon as I logged on to my network it wanted to update. I let it and it did one update and showed ICS 4.03 build 9.4.2.13. So apparently they've rolled all the updates into one for new devices. Then I got the small camera update and that was all. I'm letting it charge and am almost afraid to go into another room to test the wifi.
Thanks, but did check OD and they're showing out of stock.
Interesting - NewEgg had been listing it as "out of stock" but is now marked as discontinued or specifically "Deactivated. This item is currently out of stock and it may or may not be restocked."
bought mine a month ago, came with HC, upgraded right out of the box to ICS and my wifi and blue tooth work great. GPS is spotty, but only tested once as i dont use it for that. I stream HD videos over wifi while using bluetooth headphones all the time and have not once had an issue.
Well, got mine today from BB. The order took a week. Rep said they had a shipment coming in anyway. When i picked it up this morning, i asked how many they had and she said, "None now", lol. Some shipment! Just mine... Anyway, right out of the box the firmware update started. I didn't run it yet, guess im a little nervous. So far the tablet is super sweet! Glad to report, no issues at all
Lfnsr, I didn't know we could root and still update OTA..? That's awesome man. what's the deal with that? I must have been left in the dark the past year. My only experience with Android in general is with my Droid X. Of course i had that thing tweaked, so i do have some exp. Any info you have pertaining to TP, rooting, updating etc... would be greatly appreciated.
Bgm307, How is everything since the ICS update? Honeycomb is running so good, i'm afraid to update....?
Thanks everyone for the info. I was really upset waiting for my TP after reading all the negativity here on XDA. I hope some of you reply about ICS. I'm itchin to run it, lol...
ldtush said:
Bgm307, How is everything since the ICS update? Honeycomb is running so good, i'm afraid to update....?
Click to expand...
Click to collapse
It's great actually. Like I said earlier, it went straight to ICS 4.03 build 9.4.2.13. No glitches, no crashes, no battery problems. Put it to sleep last night at 62% battery. This morning, 6 hours later I'm at 61%.
I just can't make myself walk into another room and test the wifi. Guess I have to do that this morning.
I know I probably shouldn't bother posting as its probably similar to a number of other threads that have been around recently but I really had to share my experiences since I got my prime back from RMA.
I had a number of problems with the prime originally and I was regretting my purchase with a number of problems but was happy to give them a chance to RMA.
After receiving it back there where a couple of things which I spoke to them about and got resolved, I then updated it with the .21 software, since then, its been like a breathe of fresh air.
- I got splashtop working to my home pc and was running microsoft word/excel on the prime as it was native. Was absolutely excellent and ran perfectly
- Downloaded some games from the play store, and had such a nice experience as well as awesome graphics
- Played a few snes games through the HD cable to the TV using an xbox 360 controller, absolutely awesome again, a portable console for sure
- Got the beta of tapatalk 2 which runs so well on the prime which has let me go through all of the forums I normally use a PC for - definitely worth a purchase when its fully released.
- Internet browing using the STOCK browser has been fantastic, a couple of pauses but not enough to bother me, preferred it over dolphin and chrome as well
Summarised up, it has been probably the best thing i've used for the last few years, and I think with the new .21 software it is a now an excellent device.
Anyone thinking of buying but are worried about software, IMO can relax and go for it.
Sorry if you guys are all sick of hearing all this kind of stuff, but I was one that had problems and since RMA and update they have been completely resolved and I couldn't recommend it more now - and that includes people that I would only recommend ipad too before.
P.s. I recommend getting google cloud print set up, then download a program called Cloud Print for the prime. Can print perfectly from the prime
Sent from my Transformer Prime TF201 using Tapatalk 2 Beta-6
Out of curiosity, what were the issues resolved by the RMA? And, what are the first 5 digits of the serial number?
Issues I had where:
Light bleed,
Faulty Keyboard,
Non Existent GPS (still around, but will be happy once I get a dongle)
WIFI was weak
Lots of crashing.
.21 software fixed the crashing and my wifi seems pretty good now (better than my desire hd), they replaced keyboard and the screen is bleed free.
My serial number starts: BC0KA and was purchased on 6th Jan in UK.
Sent from my Transformer Prime TF201 using Tapatalk 2 Beta-6
RMA Issues
Hello,
I recently found out that my transformer prime had a soft spot on the back shell and it was causing creaking, I also have a dead pixel on the front.
I want to return it, but there were a few problems.
-The RMA number was recieved on March 14th, today is April 9th, and I'm not sure if its too late to send it
-I accidentally unlocked the device after rooting it, and I tried to factory reset and now I'm stuck in clockwork recovery mod and I can't get out
-I am not sure if this is still fixable
I'm not sure if this is the right thread to go to, but I really really need some help.
They have to receive it within 30 days of the RMA issue date.
bri.kwong94 said:
Hello,
I recently found out that my transformer prime had a soft spot on the back shell and it was causing creaking, I also have a dead pixel on the front.
I want to return it, but there were a few problems.
-The RMA number was received on March 14th, today is April 9th, and I'm not sure if its too late to send it
-I accidentally unlocked the device after rooting it, and I tried to factory reset and now I'm stuck in clockwork recovery mod and I can't get out
-I am not sure if this is still fixable
I'm not sure if this is the right thread to go to, but I really really need some help.
Click to expand...
Click to collapse
Unlocked bootloader=no warranty. Sorry to break it to you, but even if you get your prime to Asus your RMA will most likely be DOA. The only avenue I can suggest is emailing Asus and pleading your case.
bri.kwong94 said:
Hello,
I recently found out that my transformer prime had a soft spot on the back shell and it was causing creaking, I also have a dead pixel on the front.
I want to return it, but there were a few problems.
-The RMA number was recieved on March 14th, today is April 9th, and I'm not sure if its too late to send it
-I accidentally unlocked the device after rooting it, and I tried to factory reset and now I'm stuck in clockwork recovery mod and I can't get out
-I am not sure if this is still fixable
I'm not sure if this is the right thread to go to, but I really really need some help.
Click to expand...
Click to collapse
How do you accidentally unlock. That doesn't sound legit. There are massive warnings when unlocking. It would be impossible to do so. Sounds like you acted before you thought fully about it, and are now having unlocking remorse and are trying to cook up some story.
Sent from my Transformer Prime TF201 using Tapatalk
I just recently did a RMA, had the green camera issue, couldnt wait til classes were over as I needed it for some etextbooks but i wanted it fixed asap.
called the asus number for rma, was quick and simple and easy. they sent me a fedex rma thing where it was prepaid.
i noticed a lot of people had to pay to ship it back, but it wasnt the case for me as they paid for shipping it back to them.
I was wondering for those that had to send it back for rma, did you all had to pay to ship it to asus? weird.
kwazytazz said:
I just recently did a RMA, had the green camera issue, couldnt wait til classes were over as I needed it for some etextbooks but i wanted it fixed asap.
called the asus number for rma, was quick and simple and easy. they sent me a fedex rma thing where it was prepaid.
i noticed a lot of people had to pay to ship it back, but it wasnt the case for me as they paid for shipping it back to them.
I was wondering for those that had to send it back for rma, did you all had to pay to ship it to asus? weird.
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Yes I had to pay $50 for shipping + insurance.
xGary said:
Yes I had to pay $50 for shipping + insurance.
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50 + insurance? thats crazy... did they offer you a prepaid label? or just told u to use ur own shipping method
kwazytazz said:
50 + insurance? thats crazy... did they offer you a prepaid label? or just told u to use ur own shipping method
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They just sent me an email with a checklist of things to send to them and the address.
Not with me they asked me to box it up myself but they paid fully for shipping and handling costs both ways including arranging pick up from a location of my choice.
Sent from my Transformer Prime TF201 using Tapatalk 2 Beta-6
I did mine through FedEx, for them to box it and ship standard was $30, ASUS didn't offer to pay 1 cent. Since they fixed a problem under warranty I'm going to raise hell for my $30 back. Being as they fixed a "warranty" issue they are basically admitting there was a manufacturing fault with the unit which makes it their responsiblity. I'm not doing anything until I get my unit back and make sure it all works right first