HTC Customer Satisfaction - Sprint HTC EVO 4G LTE

Dunno if anyone has been watching these or not but I find it interesting, especially after reading some of the trash talk that people have posted about the Evo and HTC in general.
http://www.jdpower.com/content/pres...aditional-mobile-phone-satisfaction-study.htm
Obviously for developers the Nexus devices are going to be the best but for regular users and power users who are rooted I'd have to say I'd take an HTC over any other phone company as well...
I've always despised Samsung products besides the Nexuses because of the fact that the original Touchwiz was very obviously a watered down copy of iOS. And ever since then they've tried hard to change it so that Apple can't sue them any further but their phones turned into plastic POSes.
HTC has always had a completely original user interface, high quality build(or at least theyve always tried), and a tighter profit margin so that the buyer gets what he pays for.
Anyone else agree?
Sent from my EVO using xda premium

This time around their all metal frame is hiring them in the @$$. I've seen at least 8 bent phones since one series came out

om4 said:
This time around their all metal frame is hiring them in the @$$. I've seen at least 8 bent phones since one series came out
Click to expand...
Click to collapse
People need to stop sitting on them. Would you sit on a tablet? Or your tv or monitor? It's not htcs fault people can't fight the urge to sit on their phones . Metal bends always will
Sent from my HTC EVO 4G LTE

Nah I would never sit on anything that costs me more then $80

Had mine since day 1 (preordered within 10 minutes of the page going live) with no scratches or bends or anything... Even slipped in the bathroom and dropped it into the shower the other day with no case on it and it stayed on and haven't had any issues.. Seems solid to me.
Sent from my EVO using xda premium

Some guy stopped a bullet with his OG

om4 said:
Nah I would never sit on anything that costs me more then $80
Click to expand...
Click to collapse
Ive paid more than $80 to be sat on bazinga!!!!
Sent from the euphoric state of my mind

Related

[Q] Dust Under My Screen, The Last Straw

I wish I didn't have such a perfectionist mind and be crazy about the smallest imperfections, but really HTC, you need to get your **** together. I upgraded to the Evo3D because I had replaced my Evo4G screen 2 times already because of issues with dust and had my hopes very high that by upgrading to the 3D I might finally be able to avoid the problem. Little did I know, I was mistaken. I lurked for many days for some insight into the whole dust situation before even buying the Evo3D and could only find rare occurences so I figured I should be fine. 2 Months later I have one spec of dust. I said okay, its small enough that maybe I can let this one go, but then today I noticed 5 pieces total. This is a quality control issue and I have tried going to the repair center for sprint and they said it was not covered under the TEP plan. What bull****, and HTC wont fix it either. I'm in no mood to fight this issue with them again that this is a manufacturing defect so I decided I'm going to leave the HTC scene. I really regret to even resort to this but I'm very heavily contemplating an iPhone 4, mainly because of the build quality, and the fact that the screens are all on top of one another, there are no open spaces between any of the sheets of glass, therefore there is no room for dust to squeeze its way in there.
If anyone has any way to get the dust out before I jump ship, or rip my head off, please give me some insight. I really love the android community, and it's been very good to me. Thanks in advance.
lanhikari3113 said:
I wish I didn't have such a perfectionist mind and be crazy about the smallest imperfections, but really HTC, you need to get your **** together. I upgraded to the Evo3D because I had replaced my Evo4G screen 2 times already because of issues with dust and had my hopes very high that by upgrading to the 3D I might finally be able to avoid the problem. Little did I know, I was mistaken. I lurked for many days for some insight into the whole dust situation before even buying the Evo3D and could only find rare occurences so I figured I should be fine. 2 Months later I have one spec of dust. I said okay, its small enough that maybe I can let this one go, but then today I noticed 5 pieces total. This is a quality control issue and I have tried going to the repair center for sprint and they said it was not covered under the TEP plan. What bull****, and HTC wont fix it either. I'm in no mood to fight this issue with them again that this is a manufacturing defect so I decided I'm going to leave the HTC scene. I really regret to even resort to this but I'm very heavily contemplating an iPhone 4, mainly because of the build quality, and the fact that the screens are all on top of one another, there are no open spaces between any of the sheets of glass, therefore there is no room for dust to squeeze its way in there.
If anyone has any way to get the dust out before I jump ship, or rip my head off, please give me some insight. I really love the android community, and it's been very good to me. Thanks in advance.
Click to expand...
Click to collapse
Dude that sucks lol I had a brand new one radio was bad in it.. Sprint swapped it out... With another brand new one.. The new one had one spec of black dust so tiny but you could see it if you were looking annoying lol...
I ended up selling it... I bought another one a few months ago ...
i skimmed through this post... and not one question mark... hirarious
cobraboy85 said:
i skimmed through this post... and not one question mark... hirarious
Click to expand...
Click to collapse
Look at your spelling of hilarious. Are you Chinese?
Sent from my HTC EVO 3D X515a using xda premium
it's the better way to say hirarious
cobraboy85 said:
it's the better way to say hirarious
Click to expand...
Click to collapse
lawh fwen fwy? owaan bang??
"If anyone has any way to get the dust out before I jump ship, or rip my head off, please give me some insight."
I apologize that there was no question mark but I bolded this because I was asking for insight. If thats alright with you of course.
Let me rephrase this in the form of a question, Alex. (I actually am interested in the answer because I can't read my clock on sunny days due to the dust.)
"I have a forest of pocket lint growing in the upper right corner of my screen. Has anyone successfully remedied this? If so, could you please share?"
kneeldug said:
Let me rephrase this in the form of a question, Alex. (I actually am interested in the answer because I can't read my clock on sunny days due to the dust.)
"I have a forest of pocket lint growing in the upper right corner of my screen. Has anyone successfully remedied this? If so, could you please share?"
Click to expand...
Click to collapse
LOL
Have you tried taking a can of compressed air and blowing some into the headphones jack?
freeza said:
LOL
Have you tried taking a can of compressed air and blowing some into the headphones jack?
Click to expand...
Click to collapse
keyboard cleaner .... win
sent from Evo
What i did was i bought a tool tool lift up the screen
Lifted it out half way to not disconnect digitizer took out dirt then put some adhesive phone tape and put phone glass back in
Vwalla
Sent from my PG86100 using xda premium
I only had this problem with my HERO. Got it replaced for free, no questions asked. Had the EVO 3D since launch-day. Not a single speck of dust under my screen. I'm not sure how people are doing this, but I'm beginning to think it's the way people treat their phones. The HERO I had was bought from a friend. I take VERY good care of all my phones, and never have these problems. I don't even use a case on my phone. At most, a matte screen protector.
But in all honesty, you probably should've sprung for the TEP plan. I recommend EVERYONE getting it. And if you get an iPhone, you CAN'T get it through Sprint. You'll have to buy Apple One Care, which I think turns out to be more expensive (I may be wrong).
HTCmoderator said:
What i did was i bought a tool tool lift up the screen
Lifted it out half way to not disconnect digitizer took out dirt then put some adhesive phone tape and put phone glass back in
Vwalla
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
Lifted it out ... after getting it super hot to make the adhesive gooey, right? I've actually built an EVO 3D from parts laying around, and other parts I ordered online. I don't recommend anyone else do this, it was brutal, but it works 100%.
The other big lesson I learned from ordering on-line: While the website may say: "Brand new parts" they may arrive and you find they are brand new, but did not actually pass quality standards in the factory! The 3D I built has tiny, hair-line scratches in the digitizer! Most time you never notice, but "Brand new parts" doesn't actually give you the full story.
Sorry, ranting here.
Just my $.02
eXplicit815 said:
I only had this problem with my HERO. Got it replaced for free, no questions asked. Had the EVO 3D since launch-day. Not a single speck of dust under my screen. I'm not sure how people are doing this, but I'm beginning to think it's the way people treat their phones. The HERO I had was bought from a friend. I take VERY good care of all my phones, and never have these problems. I don't even use a case on my phone. At most, a matte screen protector.
But in all honesty, you probably should've sprung for the TEP plan. I recommend EVERYONE getting it. And if you get an iPhone, you CAN'T get it through Sprint. You'll have to buy Apple One Care, which I think turns out to be more expensive (I may be wrong).
Click to expand...
Click to collapse
My phone has a dust spray on the bottom right corner. Been there since I bought. I'm living with it now since it's out of the way and doesn't usually bother me. But I agree that it's terrible that the phone was shipped this way. I do have Sprint TEP plan but been too lazy to go in.
I've had two HTC phones and do really like them but I'm moving to a Samsung next time for sure. Probably replace this before I buy a new one then sell it. HTC phones are beginning to all look too much the same. Time to move on.
I have the cheap $4 (not including the damage loss) TEP but:
1) I don't want to lose my 1.4 bootloader and get a lousy reman unit.
2) since a bunch of updates (thanks, freeza), it has stopped rebooting at random, which was the only reason I got TEP in the first place
I fear that blowing air in the left side (headphone jack) might move the forest (presently in the upper right) downward, not just rightward. I'm tempted to cancel the TEP and just break it open for a proper cleaning.
I think this was a qc issue. My old evo was 100% clean under the screen. This 3d, after fewer months in the same environment) looks like a freaking dryer vent.

Note FLAWS!

I'm about to go trade my black note for a white one. But I've been hearing about some manufacturing defects... Such as cracks and black screen?
Can someone explain to me so I can inspect the new note while I'm at the store?
Sent from my SAMSUNG-SGH-I717 using XDA
I have a white note. Neither of those issues exist on my unit of that helps.
Sent via tapatalk using the Samsung Galaxy Note
HarmonyFlame said:
I have a white note. Neither of those issues exist on my unit of that helps.
Sent via tapatalk using the Samsung Galaxy Note
Click to expand...
Click to collapse
+ 1 to this. Mine's fine.
Don't let all the negative reviews freak you out.. Go ahead and swap the chance of a lemon is very slim. My gf and I both have had flawless white notes.
Sent from my SAMSUNG-SGH-I717 using xda premium
Dnt listen to that crap. Ppl who write those things do not feel comfy even with their body of course they will find "problems" with the note and keep exchanging it twoce a week. This is very good quality built phone get it!
Sent from my SAMSUNG-SGH-I717 using xda premium
The white one is Stunning!
-Once you go NOTE, you'd say 4 inches a Joke
I agree with everybody else. I also have a white Note, and it's just fine. No cracls, no "black crush" (stupid name if you ask me). This is why I hate those stupid threads by people who examine their phones with a microscope, then create threads when they find the most miniscule flaws, which otherwise wouldn't be seen. Go ahead and pull the trigger on the white version.
BTW, if you look hard enough, youbwill always find a tiny imperfection. Five million Notes have shipped, and only fraction of them have had problems. No more than any other phone on the market.
Sent from my Galaxy Note (SGH-i717) using XDA Premium.
PeartFan40 said:
I agree with everybody else. I also have a white Note, and it's just fine. No cracls, no "black crush" (stupid name if you ask me). This is why I hate those stupid threads by people who examine their phones with a microscope, then create threads when they find the most miniscule flaws, which otherwise wouldn't be seen. Go ahead and pull the trigger on the white version.
BTW, if you look hard enough, youbwill always find a tiny imperfection. Five million Notes have shipped, and only fraction of them have had problems. No more than any other phone on the market.
Sent from my Galaxy Note (SGH-i717) using XDA Premium.
Click to expand...
Click to collapse
And then they bloody return them. I swear I'd smack some of the guys who return **** from this forum
My white note is flawless
Felinos11 said:
Dnt listen to that crap. Ppl who write those things do not feel comfy even with their body of course they will find "problems" with the note and keep exchanging it twoce a week. This is very good quality built phone get it!
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
These "problems" are real. I have both on my phone, but I could really care less about either. Don't let it stop you from getting a white one as it has nothing to do with the color.
Sent from my Samsung Nizzote
Every phone is susceptible to flaws, white just shows more that black. Get the white one if thats what you really want. I only have the black one because i got a good deal off contract for it.
Sent from my SAMSUNG-SGH-I717 using XDA
IMHO the people that are getting cracks in their screens are the people that think they are taking good care of their phones but in reality are not taking care of them. I had my first cell in the late 90s and broke my antenna taking it out of my pocket so I learned never ever to put my cell back in my pocket under any circumstances. Pants do get looser and tighter as you sit and stand and pressure is put on the screen which is probably causing these cracks. Get the white note just take care of it and you will be fine. No pockets! No bags! Don't sleep with it! Don't set it near your drink! Dont put in the glove compartment so it will rattle around! Don't lay on your dash while driving!
porkenhimer said:
IMHO the people that are getting cracks in their screens are the people that think they are taking good care of their phones but in reality are not taking care of them. I had my first cell in the late 90s and broke my antenna taking it out of my pocket so I learned never ever to put my cell back in my pocket under any circumstances. Pants do get looser and tighter as you sit and stand and pressure is put on the screen which is probably causing these cracks. Get the white note just take care of it and you will be fine. No pockets! No bags! Don't sleep with it! Don't set it near your drink! Dont put in the glove compartment so it will rattle around! Don't lay on your dash while driving!
Click to expand...
Click to collapse
These cracks aren't in the screens...
You don't need to be so anal with your phone... It's not a cheap toy these are built solid. First two weeks with my phone I had it completely naked and pocketed it. now I have a leather pouch and glas.t screen protector. Just remember that it'll cost you 800 for a new one and I'm sure you won't break it.
Sent from my Samsung Nizzote
The only issue with mine is a small alien that lives under my battery feeding off my phones power. That explains the crappy battery life.
Sent from my SAMSUNG-SGH-I717 using XDA
cgibsong002 said:
These cracks aren't in the screens...
You don't need to be so anal with your phone... It's not a cheap toy these are built solid. First two weeks with my phone I had it completely naked and pocketed it. now I have a leather pouch and glas.t screen protector. Just remember that it'll cost you 800 for a new one and I'm sure you won't break it.
Sent from my Samsung Nizzote
Click to expand...
Click to collapse
Your right they are not cheap toys but they sometimes get cracked screens if they are dropped from pocket level onto asphalt, but they are pretty well built. I'm not anal about my phone but I know no matter what if it breaks I either get my retired device of shell out $750 for a new one so I am very cautious. People can do what they want with their phones I was just giving advice based on my experience. I don't even take my phone outta the house, too much could happen and its really not that important to always have my cell with me. I don't have a text plan so I don't need it for texting and I would never walk/drive and text/talk. Nobody knows what is causing the so called flaws on the Notes but if mine get a scratch, chip or crack in it I will know exactly how it happened and won't have to sit and wonder whether its a defect or if I did it. I can keep a cell for 18 month till I upgrade and it still looks new but I too have scratched and even shattered phones so it happens to all of us. All I was sayin was if you know exactly where your phone is at all times it might not get a scratch or get broke.
porkenhimer said:
Your right they are not cheap toys but they sometimes get cracked screens if they are dropped from pocket level onto asphalt, but they are pretty well built. I'm not anal about my phone but I know no matter what if it breaks I either get my retired device of shell out $750 for a new one so I am very cautious. People can do what they want with their phones I was just giving advice based on my experience. I don't even take my phone outta the house, too much could happen and its really not that important to always have my cell with me. I don't have a text plan so I don't need it for texting and I would never walk/drive and text/talk. Nobody knows what is causing the so called flaws on the Notes but if mine get a scratch, chip or crack in it I will know exactly how it happened and won't have to sit and wonder whether its a defect or if I did it. I can keep a cell for 18 month till I upgrade and it still looks new but I too have scratched and even shattered phones so it happens to all of us. All I was sayin was if you know exactly where your phone is at all times it might not get a scratch or get broke.
Click to expand...
Click to collapse
Mobile phones are exactly that, *mobile* phones. 99% of the people with cell phones use them when they are mobile. If you never take your's out of the house why spend so much for a cell plan? Just get a land line.

Who's dropped it

I dropped my phone today....
The feeling of fear and helplessness as it slipped out of my hands and fell towards the concrete below was just dreadful...
The damage not as bad as some of the other guys that have also dropped theirs, just scratch and bent the aluminum by the Mic hole on the bottom...
Just wanted to see if anyone else had any horror stories that will make me feel better about myself
Sent from my EVO 4G LTE using xda
josuave83 said:
I dropped my phone today....
The feeling of fear and helplessness as it slipped out of my hands and fell towards the concrete below was just dreadful...
The damage not as bad as some of the other guys that have also dropped theirs, just scratch and bent the aluminum by the Mic hole on the bottom...
Just wanted to see if anyone else had any horror stories that will make me feel better about myself
Sent from my EVO 4G LTE using xda
Click to expand...
Click to collapse
I haven't dropped my Evo LTE yet, well, because my preorder is in lala land.
But a month ago. I was canoeing at a lake, taking pictures with my OG Evo. I put the sucker in my lap! My fuggin lap! on a boat! Then while I got close to the dock, I stood up and all of sudden the world around me turned into the Matrix. The phone in slow motion went from my lap to about a three inch gap between the dock and boat. Helpless. Ofcourse it couldn't go into the boat or hit the dock. And it sunk like a dead hookers body.
Now I've had no (real) phone for a month, while I wait for my stupid preorder. Does that make you feel any better?
purock said:
I haven't dropped my Evo LTE yet, well, because my preorder is in lala land.
But a month ago. I was canoeing at a lake, taking pictures with my OG Evo. I put the sucker in my lap! My fuggin lap! on a boat! Then while I got close to the dock, I stood up and all of sudden the world around me turned into the Matrix. The phone in slow motion went from my lap to about a three inch gap between the dock and boat. Helpless. Ofcourse it couldn't go into the boat or hit the dock. And it sunk like a dead hookers body.
Now I've had no (real) phone for a month, while I wait for my stupid preorder. Does that make you feel any better?
Click to expand...
Click to collapse
Ouch and to think I am sitting here frustrated until I get a new one since Google Wallet crapped out and I won't even use it that much. Guess I can't get too upset.
I dropped mine while I was doing a exchange at Best Buy for a dead pixel. I was inspecting it for flaws and it slipped out my hand Lucky I was sitting down and it landed on desk-counter and nothing happen to it
Not a drop so much as it flew out of my shirt pocket, skidded across a bar floor and smacked into a wall. Picked it up and not a single scratch at all. I was beyond shocked.
My OG EVO went off a 2nd story deck.... Luckily I had siedio case (seidioonline.com/htc-evo-4g-convert-extended-value-pack-black-p/bd5-hkr5hev4x.htm) and zagg screen protector.... No damage..... Still crazy though
Sent from my EVO 4G LTE using xda
So which is worse?
1) Dropping your brand new EVO LTE.....or
2) Preordering your EVO LTE not knowing when you'll recieve it.
Better to have loved and dropped than never to have loved at all?
Señor Poo said:
So which is worse?
1) Dropping your brand new EVO LTE.....or
2) Preordering your EVO LTE not knowing when you'll recieve it.
Better to have loved and dropped than never to have loved at all?
Click to expand...
Click to collapse
Tough decision.
Señor Poo said:
So which is worse?
1) Dropping your brand new EVO LTE.....or
2) Preordering your EVO LTE not knowing when you'll recieve it.
Better to have loved and dropped than never to have loved at all?
Click to expand...
Click to collapse
I couldn't tell you. I got mine last week. Once its in your hands its all better. Sorry.
I dropped mine yesterday while getting out of the car. Thank God i put on that ugly case they sent. i nearly **** my pants. but with the silicone case it nothing appears to have happened to it. i miss having a lanyard. But this case will do for now.
WHY DID THEY STOP PUTTING LANYARD HOLES ON PHONES!!!?!?!?!?!
i dont care if most people in the states dont use them, i always did!!! everyone in asia still uses them!!!!!
during pre-order, sites had HTC LANYARDS in their accessory sections, i was so excited, but after i got the phone, NO LANYARD HOLES. JUST A BIG TEASE
Dropped mine when it was in the blue gel HTC case onto brick. No damage.
Sent from my EVO using Tapatalk 2
I didn't get a gel case, I got a silver bodyglove vibe.... The phone hit the ground on its end, the only spot where the case doesn't cover
Sent from my EVO 4G LTE using xda
I got that silver body glove case too, now I'm upset seeing others got better cases
The silver one is supposed to retail for 25
Sent from my EVO 4G LTE using xda
I just dropped my phone outta 3 story window (Galaxy S II) basically the same height as my neighbors roof... I was playing on it while smoking a cigarette and it slipped out of my hand... I ran down the stairs FAST! and when I got outside it was still in tact I checked I have no marks at all just a few scuff marks that wiped right off it landed on the screen too! I have a d30 duo shock case, (which now I will. Have on every phone I buy!) and a zag screen protector! I'm amazed and soo happy
Sent from my SGH-T989 using XDA
You people are clumsy. I haven't dropped mine yet and won't.
Ok I have over no joke over 40 different phones over a ten year span. I use to work at a retail store that sells sprint and since the HTC touch I been a Htc fan. Only once have I dropped my phone into a bucket of mop water that was freaky. I also buy good cases and have insurance. It's the be safe then sorry feeling. Ever since the windows PDA that I recall buying for 500 bucks have I did the insurance. Since then these phones are fragile.
Sent from my EVO using XDA
Dropped mine yesterday.
I got out of the car and it slipped out of my hands onto the parking lot asphalt.
Just two small notches in the metal lining on the very left bottom corner of the phone is all the damage it took.
A friend said they bet my heart jumped. I said, "Nah, Its just a phone."
I'm lucky that there were no scratches on the back casings or glass.
I've had cell phones for a long time, and I stopped dropping them when I got my i860 Nextel. I've always had phones that are delicate, and I'm careful about my electronics. Unless they're marketed as such, THEY'RE NOT SHOCK RESISTANT, and they will break.
My philosophy, if you're a klutz in your day-to-day life, you should have a case.
I have an otterbox case and i hate it. So big and bulky. but it works until i find something slimmer.
It's not always about being clumsy, sometimes sh!t just happens. I live in NYC and at any moment someone can walk or run into my hand while im walking down the street and send my phone flying. Let us also not even bring up a crowded bar with drunken people who like to zig zag unpredictably.
Truth is, if my insurance was still $100 then i wouldnt even bother, but at a $200 deductible i feel forced to rock a case.

Bending Evo - Let's contact HTC

Hey All,
Before going any further, I just wanted to acknowledge that there are other threads out there regarding this issue. However, none of them have indicated any contact with HTC. That said, I called HTC today because I noticed that I too have a slight bend to my phone. I have never dropped this thing and always keep it in my front pocket. I feel that our phones should hold up to everyday things..... like being in front pockets or in small backpack compartments. For the EVO LTE, this seems to not be the case.
When I called HTC, I spoke to a floor supervisor who told me this was the first he has ever heard of this issue. I think it behooves us to let HTC know that although not all are having issues with their phones bending, there are members of the community who, through very little fault of their own, have bent phones. In order to have HTC rectify this matter, it may be best for all of us to contact HTC and file reports/complaints. I had my issue escalated today, but the representative told me that not much may come out of it since this was the first he has heard of this.
Let me know what you guys think.
Good call on contacting them. I have no issue with this yet, but certainly would contact them if I did.
Maybe change the thread title to something that indicates you want people to contact HTC, or many will groan and not even open this thread.
Sent from my EVO using xda app-developers app
So you have no case on it? The phone does seem very fragile and bendable. I have had an Otterbox defender on mine since day 1 so I haven't experienced any bending myself.
SENT FROM MY EVO 4G LTE!!! (w/no LTE)
I have a case on it. I understand why you would ask, but the product shouldn't bend just because it doesn't have a case. Scratches without a case, definitely. Bending? Definitely a design flaw.
Sent from my EVO using xda app-developers app
I for one had it bend. But I know that if I were to call up HTC and say hey you guys shoulda known this issue and addressed it, they would either laugh at me and say have a nice day or, act like they've never ever had the issue nor heard of it and say its just your imagination or see to your doctor to change pills, or even say nothing we can do as its all how you as the customer treated your device. I would be shocked to ever hear anything come out of HTC as saying oops were sorry. Especially since the on going battle of source is still ensuing. Best case scenario, just buy a good case and move on with life.
Sent from my EVO
The wheels on one of my cars are more susceptible to bending than others. I can't imagine ever having the self-entitled thought of being owed compensation due to my negligence as the owner and operator.
But I haven't bent any wheels because I know they need a smidge more care than others just like you knew the Evo does.
00dahc said:
The wheels on one of my cars are more susceptible to bending than others. I can't imagine ever having the self-entitled thought of being owed compensation due to my negligence as the owner and operator.
But I haven't bent any wheels because I know they need a smidge more care than others just like you knew the Evo does.
Click to expand...
Click to collapse
That's a horrible analogy. He stated in the main post that he has never dropped the thing AND he has a case on it. He takes care of it just as you do your non-forged wheels, and yet it's still bent. This translates to manufacturers defect, and he is owed a replacement. Bending is not wear and tear, that's design flaw.
thegregbradley said:
That's a horrible analogy. He stated in the main post that he has never dropped the thing AND he has a case on it. He takes care of it just as you do your non-forged wheels, and yet it's still bent. This translates to manufacturers defect, and he is owed a replacement. Bending is not wear and tear, that's design flaw.
Click to expand...
Click to collapse
Actually he doesn't mention having a case on it and he also insinuates that he put the phone in his back pocket. Regardless it doesn't hurt to contact HTC.
I think HTC needs to hear about this as much as possible, after reading all the threads about this, and noticing that mine is "warped" (twisted a little from corner to corner) it seems like a huge design flaw. Hopefully they take it into account when designing their next phone.
"We're coming from a pure power source"
Mine is no longer straight when sighted lengthwise in the same axis as volume buttons. It has a bend right between the red stripe and the volume buttons. The bend is also present on the opposite side of the phone. I have a case on it and never put it in my back pocket.
I have applied a very small amount of force using my fingers after noticing this and can make the phone flex quite easily.
falconey07 said:
Actually he doesn't mention having a case on it and he also insinuates that he put the phone in his back pocket. Regardless it doesn't hurt to contact HTC.
Click to expand...
Click to collapse
mentions having a case on it in post #4, also mentions in the first post he keeps it in his front pocket, same as me and a bunch of other people in the forum
falconey07 said:
Actually he doesn't mention having a case on it and he also insinuates that he put the phone in his back pocket. Regardless it doesn't hurt to contact HTC.
Click to expand...
Click to collapse
Observe:
AliLaPointe said:
I have a case on it. I understand why you would ask, but the product shouldn't bend just because it doesn't have a case. Scratches without a case, definitely. Bending? Definitely a design flaw.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Yea I love the phone, I've never owned one so fragile though. It's always in the otterbox commuter case and I use the seidio active holster, i'm afraid of putting it in my pocket.
"We're coming from a pure power source"
mbaseball3 said:
I for one had it bend. But I know that if I were to call up HTC and say hey you guys shoulda known this issue and addressed it, they would either laugh at me and say have a nice day or, act like they've never ever had the issue nor heard of it and say its just your imagination or see to your doctor to change pills, or even say nothing we can do as its all how you as the customer treated your device. I would be shocked to ever hear anything come out of HTC as saying oops were sorry. Especially since the on going battle of source is still ensuing. Best case scenario, just buy a good case and move on with life.
Sent from my EVO
Click to expand...
Click to collapse
I totally understand that we are cynical. However, this doesn't make it right. The relationship between a consumer and a producer is based somewhat off of reputation. We bought these phones, and not a cheap iphone clone or a knockoff of some other brand because we expected these to be reliable. I don't expect HTC to bend to our will, but they should at the very least look into this.
thegregbradley said:
That's a horrible analogy. He stated in the main post that he has never dropped the thing AND he has a case on it. He takes care of it just as you do your non-forged wheels, and yet it's still bent. This translates to manufacturers defect, and he is owed a replacement. Bending is not wear and tear, that's design flaw.
Click to expand...
Click to collapse
metalfan78 said:
I think HTC needs to hear about this as much as possible, after reading all the threads about this, and noticing that mine is "warped" (twisted a little from corner to corner) it seems like a huge design flaw. Hopefully they take it into account when designing their next phone.
"We're coming from a pure power source"
Click to expand...
Click to collapse
forceOnature said:
Mine is no longer straight when sighted lengthwise in the same axis as volume buttons. It has a bend right between the red stripe and the volume buttons. The bend is also present on the opposite side of the phone. I have a case on it and never put it in my back pocket.
I have applied a very small amount of force using my fingers after noticing this and can make the phone flex quite easily.
Click to expand...
Click to collapse
thegregbradley said:
Observe:
Click to expand...
Click to collapse
miguelfp1 said:
mentions having a case on it in post #4, also mentions in the first post he keeps it in his front pocket, same as me and a bunch of other people in the forum
Click to expand...
Click to collapse
Thanks to all of you who actually took the time to read the post and not just jump to conclusion. If this is actually something you care about, call HTC and let them know whats up. Have the issue escalated and get a case number. They will not do ANYTHING about this flaw for us, or for future phones if they are not aware it exists.
"Dear HTC... I bent my wookie."
`Ghost` said:
"Dear HTC... I bent my wookie."
Click to expand...
Click to collapse
Good job Ralph.
Sent from my EVO using xda app-developers app
I'm wondering if some of these phones were built with a weak spot while others were not. I have never dropped my phone or put it in my back pocket, bit I do keep it cased (tpu) in a separate zippered compartment in my purse. I take it in and out of there all the time. I would think this is worse than a man's front shirt pocket, yet mine is not bent at all. I've had it since launch. I absolutely think HTC should be contacted and I would argue that it is a manufacturing defect.
Sent from my EVO LTE using Tapatalk 2
How tight are you guy's pants? I have had this phone since it released. Very seldom use my case since I love the slim design and I haven't had this issue. I keep the phone in my front pocket. I honestly don't see how this is possible with no user influence.
Sent from my EVO using xda premium
So I wear really tight skinny jeans and am about to get this phone, is it a bad idea?
Sent from my ADR6300 using xda app-developers app
Getting the phone or wearing tight skinny jeans?
"We're coming from a pure power source"

G2 one story drop proof

I just forgot my phone on the bed and was asked to hang out the bed covers...
Phone dropped out of the bed covers on the brick terrace, one story down.
There you stand watching your phone in pieces downstairs, unsure what to do, do you want to go down and look? Or stay and imagine it didn't happen?
It must have fallen flat on its back, as the phone is completely fine except some minor scratches on the back cover. The back cover and battery had fallen off (Korean model)
So remember kids, if you drop it, drop it flat on its back!
Sent from my LG-F320L using XDA Premium 4 mobile app
Dropped my phone from 4 feet onto a tiled floor a few hours ago, screen side first,
Guess what? Not even a scratch, props g2
Sent from my LG-D802 using xda app-developers app
Lucky... I dropped mine on the corner from my waist on concrete. Shattered the screen and killed the digitizer....
Sent from my VS980 4G using XDA Premium HD app
Mine literally fell less then two feet from sliding off my lap when I got out of my car to pump gas. Landed on the top left corner and the screen shattered there and two line cracks through the rest. The digitizer was pretty much useless, touch screen was pretty much unresponsive and possessed.
I paid full retail without insurance at best buy. So I had to sneakily return it without them noticing the cracks.
Sent from my Nexus 7 using xda app-developers app
TruEastSydeBoi said:
So I had to sneakily return it without them noticing the cracks.
Click to expand...
Click to collapse
And you're why stores are such jerks about returns....
Geekybiker said:
And you're why stores are such jerks about returns....
Click to expand...
Click to collapse
Maybe, but these big corporates way over charge for products that should not have exceptions to their returns for at least 30 days. All they do is send them back for credit anyway. At least walmart gets that concept and has their beautiful 90 day no questions asked guarantee that they've yet to not honor in my experience. I've spent thousands of my dollars on supporting these businesses, I could care less if I get mine's every once in a while, when they certainly get there's over on us with stipulations.
Originally Posted by Geekybiker
And you're why stores are such jerks about returns....
Click to expand...
Click to collapse
Maybe, but these big corporates way over charge for products that should not have exceptions to their returns for at least 30 days. All they do is send them back for credit anyway. At least walmart gets that concept and has their beautiful 90 day no questions asked guarantee that they've yet to not honor in my experience. I've spent thousands of my dollars on supporting these businesses, I could care less if I get mine's every once in a while, when they certainly get there's over on us with stipulations.
Click to expand...
Click to collapse
Maybe, but it doesn't make it any more right. This is part of the reason they, in your opinion, may be over charging.
Another example of people not holding themselves accountable for their actions.
Thanks Devs. From my VZW G2.
TruEastSydeBoi said:
Maybe, but these big corporates way over charge for products that should not have exceptions to their returns for at least 30 days. All they do is send them back for credit anyway. At least walmart gets that concept and has their beautiful 90 day no questions asked guarantee that they've yet to not honor in my experience. I've spent thousands of my dollars on supporting these businesses, I could care less if I get mine's every once in a while, when they certainly get there's over on us with stipulations.
Click to expand...
Click to collapse
You should change your avatar to Professor Zoom instead of the Flash, it doesn't suit you :laugh:
Zentac said:
I just forgot my phone on the bed and was asked to hang out the bed covers...
Phone dropped out of the bed covers on the brick terrace, one story down.
There you stand watching your phone in pieces downstairs, unsure what to do, do you want to go down and look? Or stay and imagine it didn't happen?
It must have fallen flat on its back, as the phone is completely fine except some minor scratches on the back cover. The back cover and battery had fallen off (Korean model)
So remember kids, if you drop it, drop it flat on its back!
Sent from my LG-F320L using XDA Premium 4 mobile app
Click to expand...
Click to collapse
And this is why you buy cases. It is times like this where you need that extra protection from an accidental fall.
My daughter's 5 year old Dell Studio finally died last night so I took her to Best Buy and grabbed a Chrome Book which she hates and we are returning tomorrow but anyway I had to check out the phone area and on display front and center is the LG Optimus G going for $700.00, they didn't even carry the G2 or Optimus G Pro. I mean how can they charge 700.00 for the G when the G2 retails for 600.00? Guess thats why I stopped shopping in big box retailers years ago and always buy on Amazon among other web stores.
shaungregg said:
My daughter's 5 year old Dell Studio finally died last night so I took her to Best Buy and grabbed a Chrome Book which she hates and we are returning tomorrow but anyway I had to check out the phone area and on display front and center is the LG Optimus G going for $700.00, they didn't even carry the G2 or Optimus G Pro. I mean how can they charge 700.00 for the G when the G2 retails for 600.00? Guess thats why I stopped shopping in big box retailers years ago and always buy on Amazon among other web stores.
Click to expand...
Click to collapse
That's really sad. The Optimus G sells for $450 at AT&T...

Categories

Resources