Well I got hold of my hTC One X+ and imported it directly from Clove.co.uk to Pakistan. I got the phone yesterday i.e. November 4, 2012. Picked my home wifi signal downstairs (my wifi router is upstairs). Worked fine, synced everything. I operated the phone initially without the SIM card. I got the SIM card cut (for conversion) to micro, and the phone worked fine.
Then I had two issues:
1. Suddenly all the signals from my service provider (mobilink) vanished. A reboot, turn off and restart and SIM re-insertion helped.
2. my wifi is disappeared, cannot connect to any wifi signal (cant connect to my HTC desire hotspot) or cant leech neighbors open wifis.
Have read the forums. didnt dared try to upload the custom rom / radio of one-x to this set.
so thats a hands-on review in the first few hours of hTC One X+.... is there any one who have the device and had the same issues? Posted hTC support too. Will be contacting clove.co.uk for support too?
factory resetted the phone... again picked my home connection from the start, but again showing disconnected wifi after full configuration is done. No wifi connections shown? probably a software issue?
No problem with WiFi or anything. All works flawlessly here
Sent from my HTC One X+ using Tapatalk 2
ajftl said:
No problem with WiFi or anything. All works flawlessly here
Sent from my HTC One X+ using Tapatalk 2
Click to expand...
Click to collapse
+1
From clove too no problems is here all working fine
hasan_abeer said:
+1
From clove too no problems is here all working fine
Click to expand...
Click to collapse
I have narrowed down the issue to my SIM card. After one factory reset, I didn't insert my SIM card module, and went ahead with the settings. The phone till the end showed the all the available networks around me. The moment I inserted my SIM card module, the wifi networks just disappear and wont come back.
Just got my One X+
No wifi problems, full bars
ectodroid said:
Just got my One X+
No wifi problems, full bars
Click to expand...
Click to collapse
Which Country, as I also have searched for a similar problem happening in ICS releases with some secured table stuff?
sarhindi said:
Which Country, as I also have searched for a similar problem happening in ICS releases with some secured table stuff?
Click to expand...
Click to collapse
Norway
I have also just accepted mine no probleme of wifi
France
celine62 said:
I have also just accepted mine no probleme of wifi
France
Click to expand...
Click to collapse
Seems like I am using the phone in Asia where the set is not launched that's why its giving me trouble. Where as it should not.
http://forum.xda-developers.com/showthread.php?t=1436683
here is a relevant article... but I dont like doing what is being recommended.
sarhindi said:
Seems like I am using the phone in Asia where the set is not launched that's why its giving me trouble. Where as it should not.
http://forum.xda-developers.com/showthread.php?t=1436683
here is a relevant article... but I dont like doing what is being recommended.
Click to expand...
Click to collapse
Try Wifi analyzer and see if the channels you are useing on your wifi are overcrowded maybe.
Standard is the same around the globe for wifi afaik.
ectodroid said:
Try Wifi analyzer and see if the channels you are useing on your wifi are overcrowded maybe.
Standard is the same around the globe for wifi afaik.
Click to expand...
Click to collapse
Well I will switch the wifi network standard to UK, as the set was purchased from UK. However the issue is whenever I insert the SIM card of cell operator. The wifi goes dead, as i cant see any network, and wifi going for interrupted scanning. though the network is available, and until and unless i go for factory reset, the wifi doesnt come back. I believe its region locking issue with wifi, i guess i have to wait till i get a proper WWE based RUU for One-X+
suggestions welcome. Although I have a return ticket open from the supplier.
HTC One X+ Wifi issues on sim insertion
I bought my HTC One X+ a couple of days ago from the UAE. But for some reason I can't get the wifi to work with a pakistani service provider (ufone). When I reset the phone and inserted a vodafone sim instead which had roaming activated, the Wifi worked fine.
I have found a couple of solutions but they both involve rooting my phone. Wouldnt that leave my warranty void? I want to be on the safe side, and so am cautious about rooting it. Are there any alternative solutions? Would claiming my warranty help?
---------- Post added at 01:30 AM ---------- Previous post was at 01:07 AM ----------
sarhindi said:
Well I will switch the wifi network standard to UK, as the set was purchased from UK. However the issue is whenever I insert the SIM card of cell operator. The wifi goes dead, as i cant see any network, and wifi going for interrupted scanning. though the network is available, and until and unless i go for factory reset, the wifi doesnt come back. I believe its region locking issue with wifi, i guess i have to wait till i get a proper WWE based RUU for One-X+
suggestions welcome. Although I have a return ticket open from the supplier.
Click to expand...
Click to collapse
Did you get you problem solved? If yes, how
I've fix it by work around
I've got my hox+ from UK, and currently operated in Egypt (vodafone), I was having wifi problem, it's only connected for 2-3 minutes then no connectivity in the meanwhile it shows it's connected to the wifi, I did a factory reset then I've skipped account registration once it's started, e.g google account, facebook account and so, then I've added one by one from the accounts in the settings, and the wifi is working fine now
Thanks Yasser,
Did you leave it connected to wifi after factory reset, or you didn't add wifi till the time you had connected your google accounts. A detail step by step work around will be appreciated.
WIFI Problem
HI,
i also have problem with my one x plus.wifi works well without sim,but when i insert local sim ,wifi signal disappears.i have one O2 sim,if i use this sim wifi signals come back.how to solve this problem.
Br
Radical
i had the same wifi problems for months... ATT just released an update though which solved everything for me! My phone is now living up to its full potential woot! get the firmware update it doesnt say what it does besides "wifi bug fixes" but it is finally working great for me!
Related
Please if you found solution reply here, but read at least first post before.
1. Does AT&T SIM reactivate WiFi, after other operator SIM used? - Yes (in my case), but you may need to reboot (soft) 2-3 times.
2. Does Motorola Update 1.57 solve the WiFi problem? - NOT IT DOES NOT.
3. Why part of unlocked phones have WiFi problem and others not? - Open question, as it is NOT a hardware failure, it is somehow related to unlocking process.
4. Is there any solution at all? - Honorable member crnkoj is developing the solution in this thread
IMHO WiFi related issue currently deserves sticky. Also it would be perfect to have one stop FAQ for WiFi related issues.
Im using an unlocked atrix n the wifi is working fine...
You in the lucky group. Mine is unlocked and none of the many potential solutions get me on wifi (short of tossing a broken sim in, which is a pain...)
nazrin313 said:
Im using an unlocked atrix n the wifi is working fine...
Click to expand...
Click to collapse
RootManOne said:
Dear Moderators,
I've red almost 200 posts but still have no answer for following questions.
1. Does AT&T SIM reactivate WiFi, after other operator SIM used?
2. Does Motorola Update solve the WiFi problem
3. Why part of unlocked phones have WiFi problem and others not
4. Is there any solution at all.
IMHO WiFi related issue currently deserves sticky. Also it would be perfect to have one stop FAQ for WiFi related issues.
Click to expand...
Click to collapse
1. Apparently people who have one, reported it reactivates wifi after a few reboots, otherwise you have to put in a broken sim and do a factory restore to get it to work
2. It does NOT (not the leaked 1.5.2, not the leaked 1.2.6 and not the prerelase 1.5.7)
3. i think it has something to do with a config file or an app that blocks it (altho im leaning toward a config file that gets from the carrier some info and not really blocks but more like a bug disables wifi, because of some conflict)
4. you can use your phone with sim card and 3g/4g data, while preinstalling everything before on wifi, or just use it a a small wifi only "tablet". I am unfortunately not that good with android/linux to figure it out on my own (i sort of got the phone into a boot loop 3 times now, trying to delete apps/ change config files in the /system dir). One of the forum/irc users is nice and tries helping me , but he doesnt have the phone himself so, hard thing ...
5. Hopefully the released source codes will help, doing a semi custom rom without the att bloatware, which could probably fix the issue.
What about the new update that was just released does that fix the problem?
It seems up to now there is no solution for wifi problem. Several reboots doesn't work for me. Please respond if someone was able to succeed.
BMW, maybe read the 2nd point of my above post, no update fixes it.
crnkoj said:
BMW, maybe read the 2nd point of my above post, no update fixes it.
Click to expand...
Click to collapse
I thought the new update started with a 4 but now I figured it out sorry.
It was big buzz week ago on broken wifi on unlocked AT&T phones. Now I can't find even the thread on that. Did you people find solution?
I have upgraded to 1.57 and it is definitely not a solution.
I tried hard reset with non-working card and wifi on hardware level works perfect. As soon as I've put working SIM in, it stopped and even reversing to non-working sim doesn't help. hard resetting every time is not a solution.
Still waiting for final solution.
I unlocked my Atrix in Australia. I shall walk you though my steps to see if you can pick out anything specific. I was very worried about the WiFi issue so i took many precautions.
I bought the code from Cellunlock.net - using the android50 code to bring it to $20
in the meantime I used an old, inactive SIM in the phone and on boot I would just hit dismiss on the network unlock screen and run the phone on WiFi on my home wireless. (WPA2 key)
When my unlock code arrived (2 days) I went to the wireless settings, DELETED my wireless network from being saved.
TURNED OFF WiFi entirely
Turned phone off properly and replaced the SIM card with my active Vodafone AU SIM
on the network unlock screen, I used the first code out of the two they provided and it was accepted
went back and re-added my wifi network, and doneeee all is working well.. hope this helps someone somewhere.
Thanks a lot DarkRyoushii
Problem is that I received my Atrix already unlocked. I contacted Cellunlock.net if it is possible to unlock it second time, but they responded it is impossible.
What gives me hope, Motorola has to sell originally unlocked phones and their ROM should be free of this AT&T crap. So using that ROM supposedly will help.
I have an AT&T Atrix and the unlock code didn't adversely affect my Wifi. I've actually never had an Android that locked onto Wifi as well as my Atrix. It's tight as hell. Never, ever drops!!
I don't see the correlation between the two but maybe there is some weird quirk. Not denying anyone though. I just wonder what the heck Motorola did to the framework to cause that to happen. Weird.. hope it gets patched up too.
I hope this gets fixed soon. I have an atrix with the sim unlocked. I cant connect to wifi, and I cant get passed the motoblur to set debugging and root the phone. This is very frustrating. I'm in qatar so I dont have a att sim, nor do I have a broken sim either. I guess I have a $600 dollar paperweight.
mine is perfect
wargame1 said:
I hope this gets fixed soon. I have an atrix with the sim unlocked. I cant connect to wifi, and I cant get passed the motoblur to set debugging and root the phone. This is very frustrating. I'm in qatar so I dont have a att sim, nor do I have a broken sim either. I guess I have a $600 dollar paperweight.
Click to expand...
Click to collapse
Don't put any sim in it at all then turn it on. You should be able to connect to wifi that way and get past the setup.
I don't have an atrix yet but I heard that this works. Goodluck.
wargame1 said:
I hope this gets fixed soon. I have an atrix with the sim unlocked. I cant connect to wifi, and I cant get passed the motoblur to set debugging and root the phone. This is very frustrating. I'm in qatar so I dont have a att sim, nor do I have a broken sim either. I guess I have a $600 dollar paperweight.
Click to expand...
Click to collapse
hi friend
i have the same problem, if u find a solution, let me know, thx
zeidof said:
hi friend
i have the same problem, if u find a solution, let me know, thx
Click to expand...
Click to collapse
Did you try my solution it should work. ( it was right above your comment)
Don't put any sim in it at all then turn it on. You should be able to connect to wifi that way and get past the setup.
Your wifi wont be fixed after you put a sim in but it should get you past the motoblur sign up.
zeidof said:
hi friend
i have the same problem, if u find a solution, let me know, thx
Click to expand...
Click to collapse
Guys, if you have 3g (or in fact any) data available on your sim its not a problem. When the motoblur setup tips up, click the settings hard button (the one to the left) choose "configure apn" (or something similar), put in the data you get from your carrier and bam, you should be able to finish the setup.
Wargame1 I bought several sims at eBay and is planning to check with them. As soon as they work, I'll let you know and even send you one from Baghdad.
Wifi problem is not solved yet. When Motorola is going to start selling originally unlocked versions? Their rom should help.
RootManOne said:
Wargame1 I bought several sims at eBay and is planning to check with them. As soon as they work, I'll let you know and even send you one from Baghdad.
Wifi problem is not solved yet. When Motorola is going to start selling originally unlocked versions? Their rom should help.
Click to expand...
Click to collapse
just try it with mobile data man, youll be able to activate motoblur...
and erm, you probably wont be able to install the unlocked rom on the att atrix, sicne you cant change the att/bell roms on the phones either .... maybe just a /system reinstall, like the Gingerblur/Gladiatrix mods
Whats up folks.
I have a HTC Desire X With Stock firmware, Android Version 4.1.1. Problem is that 3G is not working on it. I have checked the settings and everything is fine there. I have troubleshoot a little bit, by exchanging both the sim card and the phone, and there is deffinetly something wrong With either hardware or software of that particular mobile phone. The problem is that when i turn On/Off the mobile data button on the phone, it simply does not do anything at all, apart from turning the little text right beneath the Mobile data from Off to disconnected, and all this occurs in a blink of a second. I never see any bar in the status bar whatsoever, seems like it is totally dead. What should i do? should i reinstall the firmware on it, in that case how? And please dont talk about custom firmware as this is mobile phone is owned by a Company and not me.
Manna420 said:
Whats up folks.
I have a HTC Desire X With Stock firmware, Android Version 4.1.1. Problem is that 3G is not working on it. I have checked the settings and everything is fine there. I have troubleshoot a little bit, by exchanging both the sim card and the phone, and there is deffinetly something wrong With either hardware or software of that particular mobile phone. The problem is that when i turn On/Off the mobile data button on the phone, it simply does not do anything at all, apart from turning the little text right beneath the Mobile data from Off to disconnected, and all this occurs in a blink of a second. I never see any bar in the status bar whatsoever, seems like it is totally dead. What should i do? should i reinstall the firmware on it, in that case how? And please dont talk about custom firmware as this is mobile phone is owned by a Company and not me.
Click to expand...
Click to collapse
Why not contact your service provider and tell them that you cannot connect to 3G it might be some problem with your service provider
Manna420 said:
Whats up folks.
I have a HTC Desire X With Stock firmware, Android Version 4.1.1. Problem is that 3G is not working on it. I have checked the settings and everything is fine there. I have troubleshoot a little bit, by exchanging both the sim card and the phone, and there is deffinetly something wrong With either hardware or software of that particular mobile phone. The problem is that when i turn On/Off the mobile data button on the phone, it simply does not do anything at all, apart from turning the little text right beneath the Mobile data from Off to disconnected, and all this occurs in a blink of a second. I never see any bar in the status bar whatsoever, seems like it is totally dead. What should i do? should i reinstall the firmware on it, in that case how? And please dont talk about custom firmware as this is mobile phone is owned by a Company and not me.
Click to expand...
Click to collapse
Check if you have the right APN's for your service provider. Also, check if the Desire X's bands match your service provider's bands.
I had a similar problem because I used the sim card older than 10 years, when I changed and put a new one everything was ok
djranbhir said:
Why not contact your service provider and tell them that you cannot connect to 3G it might be some problem with your service provider
Click to expand...
Click to collapse
ShadowCodeGaming said:
Check if you have the right APN's for your service provider. Also, check if the Desire X's bands match your service provider's bands.
Click to expand...
Click to collapse
subcoccinela said:
I had a similar problem because I used the sim card older than 10 years, when I changed and put a new one everything was ok
Click to expand...
Click to collapse
Sorry for a delayed reply but i have already checked the things you guys are mentioning without luck. I have used the same sim in another cell phone and it worked just fine. I also used the other cell phone and made sure desire x had the same settings as the other one but didnt help at all.
I am experincing another issue with another Htc cell phone aswell, its Htc one S, it simply is unable to detect my home wifi, it scans and finds all other wifi networks but for some reason not mine at home. I got like 10 other devices connected to tht particular wifi so wifi and router is just fine. But htc one s is simply not detecting it, what to do?
Manna420 said:
Sorry for a delayed reply but i have already checked the things you guys are mentioning without luck. I have used the same sim in another cell phone and it worked just fine. I also used the other cell phone and made sure desire x had the same settings as the other one but didnt help at all.
I am experincing another issue with another Htc cell phone aswell, its Htc one S, it simply is unable to detect my home wifi, it scans and finds all other wifi networks but for some reason not mine at home. I got like 10 other devices connected to tht particular wifi so wifi and router is just fine. But htc one s is simply not detecting it, what to do?
Click to expand...
Click to collapse
hmm guess you network antenna has some issues have it checked with a HTC service centre as a friends of mine had the same wih his one x+ and he replaced it so it might be the same case for you its not your sim provider thats causing the problems
HTC one s has a lot of connectivity issues and i have seen it often resulting replacing the motherboard in worst cases however i also get this error on my desire x quite a lot of times you can do it in two ways...
method 1- delete your wifi set up in your phone of your router and hit reboot and then try it should be able to detect it
method 2-if you are a person like me who has the router constantly on due to your wifi needs disconnect and reconnect your router after a few mins it again should be identified with you phone dont know why HTC phones does this but its a common thing...
have a look at this http://forum.xda-developers.com/showthread.php?t=2175689&highlight=wifi+problems
djranbhir said:
hmm guess you network antenna has some issues have it checked with a HTC service centre as a friends of mine had the same wih his one x+ and he replaced it so it might be the same case for you its not your sim provider thats causing the problems
HTC one s has a lot of connectivity issues and i have seen it often resulting replacing the motherboard in worst cases however i also get this error on my desire x quite a lot of times you can do it in two ways...
method 1- delete your wifi set up in your phone of your router and hit reboot and then try it should be able to detect it
method 2-if you are a person like me who has the router constantly on due to your wifi needs disconnect and reconnect your router after a few mins it again should be identified with you phone dont know why HTC phones does this but its a common thing...
have a look at this http://forum.xda-developers.com/showthread.php?t=2175689&highlight=wifi+problems
Click to expand...
Click to collapse
Thanks for replying, but dude as for the HTC One S, i do not have any profile of my own router stored on the phone, which i can delete, because i never get the chance to connect to it, as it is not showing as an option to connect to, simply because htc one s is unable to detect it at all. I will give it a try to reboot my router and see if that helps. as for the htc desire X, i guess i have to send that telephone back for service.
Hi
I did reset my router, and it finally started to appear on my cell phone, thats nice. But i am having some other issues. Now i am connected to the wifi but it wont work on internett or any other thing working with internett. With other words, i do have a connection, but still nohing is working. And there is nothing wrong with my WIFI.
Another questio, how do i reinstall the stock firmware on HTC desire X?
So I have a Note 2 and a HTC one, for about three weeks I used my HTC one and then i switched back to my note 2. Yesterday I wanted to use my HTC one but every time I insert the sim card I get a no service message. what can I do to fix this?
I did not root the phone BTW.
Have you found a resolution? I just ran into the same problem. Phone was working great, then one Sunday afternoon it just stopped getting a signal. It's not the SIM as it works fine in my old SGSII (had to make SIM adapter). I am rooted and unlocked and running non stock recovery but still on stock kernel/radio. Haven't contacted HTC yet for obvious reasons.
I've had this happen a lot with my phone on tmobile. I live in a concrete basement apartment where there's no reception and if the phone goes more than 15 hours without any signal I almost always(80%ish) have to call tmobile and have them deactivate/reactivate the sim from their end.
A fix you can try that they swear "usually works" is go to settings/mobile data/network operators/search automatically
If that doesn't work then try settings/mobile data/access point names/menu/reset to default
Apparently these settings can be reset pretty easily when the phone doesn't connect to a network for a bit, but all this might just be a tmobile thing
I have a bit different problem - I bought HTC One from T-mobile and unlocked it. I tooked it with me to Europe and device does work with american sim (ATT and TMO) but it wont recognize any of my national carriers. Insterting simcards(perfectly working) does not give me reception or anything. Sim cards are the same thing in EU and US I think - also those are GSM phones. I have friends having same problems with their S4 from AT&T in Europe. Does anybody know something to help make this device work?
OP - this happened to my Wife's phone for no apparent reason one day. I simply removed & reinserted the SIM and rebooted a couple of times, hasn't had a problem since.
dvdfan said:
I have a bit different problem - I bought HTC One from T-mobile and unlocked it. I tooked it with me to Europe and device does work with american sim (ATT and TMO) but it wont recognize any of my national carriers. Insterting simcards(perfectly working) does not give me reception or anything. Sim cards are the same thing in EU and US I think - also those are GSM phones. I have friends having same problems with their S4 from AT&T in Europe. Does anybody know something to help make this device work?
Click to expand...
Click to collapse
I changed my SIM for a new one. Seems like a new SIM cards are a bit different from the old ones because after I did that I had no problems
Wysłane z mojego HTC One przy użyciu Tapatalk 4
Same problem here. I am on paranoid android though so maybe that has something to do with it. When I go into the settings to connect to the t mobile network, it says "your sim card is not authorized" or something like that. Maybe it's cuz I haven't paid my bill for 2 months? Lol but I don't think that's reason for them to block my sim :/
Sent from my HTC One using xda app-developers app
I had the same problem and I had to restart my phone sometimes several times a day, sometimes I had to remove the sim card enclosure and reinsert it in order for my phone to get a signal. So I contacted HTC and they told me that I probably had a defective sim card enclosure so they sent me a new one. After I installed the new sim card enclosure with the same sim card I had before the problem went away. I've been without any problems for the past four months or so since I got the replacement sim enclosure
type *#*#4636#*#* -> phone information -> make sure GSM/WCDMA/LTE Auto selected and Turn off radio
If you see turn on radio click that to turn on the radio. Is some cases the radio gets turned off and a reboot doesnt fix. This is the only way I know to recover it.
I've this same issue!
Did anybody found a solution?? I already tried everything... but seems like the phone is not blacklisted.. in case it is, something I can do? besides change my IMEI.
Thanks!!
Stranyer said:
I've this same issue!
Did anybody found a solution?? I already tried everything... but seems like the phone is not blacklisted.. in case it is, something I can do? besides change my IMEI.
Thanks!!
Click to expand...
Click to collapse
Make sure your Apn is set up correctly. If you go to settings>Mobile Data>APN you can see your apn and compare it to other tmoblie ones
ayo234 said:
Make sure your Apn is set up correctly. If you go to settings>Mobile Data>APN you can see your apn and compare it to other tmoblie ones
Click to expand...
Click to collapse
Yea, the APN is set up correctly.
Thanks for answer!
No network on my htc one m7
Please I need help. My HTC one m7 which is unlocked is continuously dropping the network. I have less than 3 hours network a day. I have done system reboot severally but its not fixing the problem. Please someone should help me.
Shane_pcs said:
type *#*#4636#*#* -> phone information -> make sure GSM/WCDMA/LTE Auto selected and Turn off radio
If you see turn on radio click that to turn on the radio. Is some cases the radio gets turned off and a reboot doesnt fix. This is the only way I know to recover it.
Click to expand...
Click to collapse
I know this is an old post, but I just had this problem and this solved the day! Thanks! (m7 Dual Sim)
Glad I could help.
Shane_pcs said:
type *#*#4636#*#* -> phone information -> make sure GSM/WCDMA/LTE Auto selected and Turn off radio
If you see turn on radio click that to turn on the radio. Is some cases the radio gets turned off and a reboot doesnt fix. This is the only way I know to recover it.
Click to expand...
Click to collapse
Same issue with M9. Radio is off and pressing that button does nothing. Radio will not turn on. Any ideas?
i bought htc one M7 in kenya but it shows no service when i insert the working sim. please guide me on this.
Radio chip
I wonder if anyone can help please. My M7 can't connect to the network. The radio isn't turned off, I checked using the code given by Shane_pcs, so I know it is a hardware problem. I suspect the radio chip has worked loose somehow and isn't making contact like it should. Any tips on how to resolve this please? I have seen a tear down of the M7, but don't know if anyone on here has attempted to secure the radio chip before...not even sure what the chip itself looks like. Any ideas please? Thank you.
Shane_pcs said:
type *#*#4636#*#* -> phone information -> make sure GSM/WCDMA/LTE Auto selected and Turn off radio
If you see turn on radio click that to turn on the radio. Is some cases the radio gets turned off and a reboot doesnt fix. This is the only way I know to recover it.
Click to expand...
Click to collapse
I tried to turn on radio but it isn't turn on...plz help me
---------- Post added at 09:03 AM ---------- Previous post was at 09:01 AM ----------
Simkill666 said:
Same issue with M9. Radio is off and pressing that button does nothing. Radio will not turn on. Any ideas?
Click to expand...
Click to collapse
R u fix ur problem/?
It worked!!
Thank u very much for the answer. I only tried 1st one and it worked!!!!! :good:
---------- Post added at 10:52 AM ---------- Previous post was at 10:48 AM ----------
BableMan said:
I've had this happen a lot with my phone on tmobile. I live in a concrete basement apartment where there's no reception and if the phone goes more than 15 hours without any signal I almost always(80%ish) have to call tmobile and have them deactivate/reactivate the sim from their end.
A fix you can try that they swear "usually works" is go to settings/mobile data/network operators/search automatically
If that doesn't work then try settings/mobile data/access point names/menu/reset to default
Apparently these settings can be reset pretty easily when the phone doesn't connect to a network for a bit, but all this might just be a tmobile thing
Click to expand...
Click to collapse
Thank u very much for the answer. I only tried 1st one and it worked!!!!! :good:
I have a problem with my Galaxy s6 Edge.
When browsing the web with only mobile data turned on, wether using edge/3g/lte, the mobile loses connection .
I still have connection visible in the status bar, but wepages stop recieving data and it just stays hanging, with the loading bar at the same place. It can be fine for 3-4 minutes and then start to act up again.
One sollution is to toggle data connection on/off, then it will work again, but only for a couple of minutes. My phone is unrooted. I have tried factory reset. I have tried using the different settings in mobile data; just gsm7just wcdma and wcdma/gsm- automatic etc. The signal strenght seem to be about 75-77dbma.
Do anyone have the same problem, know of a cause for this, or have possible a sollution? Please share
I've had a similar issue a few times now. No discernable cause. Solved by airplane mode toggle.
Sent from my SM-G925V using XDA Free mobile app
Yes, I will try that, but think thats about the same effect as toogling data. It helps, but the problem is still there. I sent an mail to Samsung about this issue. Hope it is software related and can be fixed. Its frustrating cause I`m reliant on stable data connection. When logging in again, the webpage has changed and i`ve lost my opportunity.
UXELLR said:
I have a problem with my Galaxy s6 Edge.
When browsing the web with only mobile data turned on, wether using edge/3g/lte, the mobile loses connection .
I still have connection visible in the status bar, but wepages stop recieving data and it just stays hanging, with the loading bar at the same place. It can be fine for 3-4 minutes and then start to act up again.
One sollution is to toggle data connection on/off, then it will work again, but only for a couple of minutes. My phone is unrooted. I have tried factory reset. I have tried using the different settings in mobile data; just gsm7just wcdma and wcdma/gsm- automatic etc. The signal strenght seem to be about 75-77dbma.
Do anyone have the same problem, know of a cause for this, or have possible a sollution? Please share
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I have the same issue, and connection drop even if u you are in thetering mode(wifi/usb)
I got new mobile (replaced from vendor) and the new one have similar issue.
I try on lte/wcdma - only wcdma, with one apn and so on.... nothing to do problem is still there...
Sorry to hear that! Its a shame paying this much money and find out about these problems. This phone replaced my s4 because of the "sim card not detected-restart" error on the s4. First Samsung denied the issue. When they admitted it, I had already opened it up and exchanged the sim card reader, and lost warranty. That was not the fix.
Hope the issue will be fixed with updates. Lesson learned- Dont buy first batch of mobiles. Wait for prices to go down, and a more mature hardware.
UXELLR said:
Sorry to hear that! Its a shame paying this much money and find out about these problems. This phone replaced my s4 because of the "sim card not detected-restart" error on the s4. First Samsung denied the issue. When they admitted it, I had already opened it up and exchanged the sim card reader, and lost warranty. That was not the fix.
Hope the issue will be fixed with updates. Lesson learned- Dont buy first batch of mobiles. Wait for prices to go down, and a more mature hardware.
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I have the exact same issue on my s6. I can't figure out why it happens. It appears and disappears for no obvious reason. I wouldn't mind waiting for a software update to solve the problem but I can't stop wondering if I have a defective unit.
I' starting to wonder if there are network changes on the phobecausing this. The signal keeps going from H to H+. And maybe the adapter has to reset before it can download again. Just a hunch, but I have noe knowledge about what's happening.
But, if this was a widespread problem, I think more people would come forward saying they have this issue. If they don't have it, then maybe we got bad lemons, and we have too keep exchanging til we find one that works.
Its an software problem ( i guess of managing "swap" between h h+ and LTE. after 7 day of test i got the mobile replaced from mediaworld, and the new one have the same issue.
Im from italy with Vodafone, maybe all of us are vodafone.
can be interesting discover from where we are and our mobile company.
---------- Post added at 11:41 AM ---------- Previous post was at 11:40 AM ----------
UXELLR said:
I have a problem with my Galaxy s6 Edge.
When browsing the web with only mobile data turned on, wether using edge/3g/lte, the mobile loses connection .
I still have connection visible in the status bar, but wepages stop recieving data and it just stays hanging, with the loading bar at the same place. It can be fine for 3-4 minutes and then start to act up again.
One sollution is to toggle data connection on/off, then it will work again, but only for a couple of minutes. My phone is unrooted. I have tried factory reset. I have tried using the different settings in mobile data; just gsm7just wcdma and wcdma/gsm- automatic etc. The signal strenght seem to be about 75-77dbma.
Do anyone have the same problem, know of a cause for this, or have possible a sollution? Please share
Click to expand...
Click to collapse
morfini said:
I have the exact same issue on my s6. I can't figure out why it happens. It appears and disappears for no obvious reason. I wouldn't mind waiting for a software update to solve the problem but I can't stop wondering if I have a defective unit.
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Click to collapse
UXELLR said:
I' starting to wonder if there are network changes on the phobecausing this. The signal keeps going from H to H+. And maybe the adapter has to reset before it can download again. Just a hunch, but I have noe knowledge about what's happening.
But, if this was a widespread problem, I think more people would come forward saying they have this issue. If they don't have it, then maybe we got bad lemons, and we have too keep exchanging til we find one that works.
Click to expand...
Click to collapse
I'm using "Telenor" here in Norway. They have a 1 month deal with Samsung to be the only supplier of the edge. Tried to get internet/mms setup sent from them, but it said this wasn't available for this phone. But going to their guide, it seems everything I set up as it should.
I tried switching on the data roaming. That seems to solve the issue so far. I haven't had to switch the data on and off for more than 24 hours now. Before this I had to do it multiple times every day. I guess it's safe to say that the problem came from the software side. Let's hope that fix it in the next update. I'm using international version, though.
smnsnt said:
I tried switching on the data roaming. That seems to solve the issue so far. I haven't had to switch the data on and off for more than 24 hours now. Before this I had to do it multiple times every day. I guess it's safe to say that the problem came from the software side. Let's hope that fix it in the next update. I'm using international version, though.
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hi, so with roming option enable is working, but are you navigating on other operator or your are still on your isp? (i mean when you are navigating)???
airuzzo said:
hi, so with roming option enable is working, but are you navigating on other operator or your are still on your isp? (i mean when you are navigating)???
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I just turned on the data roaming, but still on the same service. Now I can't really tell if that really did the trick. I got new firmware update just the day before yesterday and now the network drop is gone. If you haven't got any update yet maybe you just gotta wait. It's eventually fixed.
smnsnt said:
I tried switching on the data roaming. That seems to solve the issue so far. I haven't had to switch the data on and off for more than 24 hours now. Before this I had to do it multiple times every day. I guess it's safe to say that the problem came from the software side. Let's hope that fix it in the next update. I'm using international version, though.
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Click to collapse
smnsnt said:
I just turned on the data roaming, but still on the same service. Now I can't really tell if that really did the trick. I got new firmware update just the day before yesterday and now the network drop is gone. If you haven't got any update yet maybe you just gotta wait. It's eventually fixed.
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ty so much for your reply, im waiting for update then.
can you just post a screenshot of your version-baseband and so on?
ty again
Here you go.
Sent from my SM-G925F using XDA Free mobile app
smnsnt said:
Here you go.
Sent from my SM-G925F using XDA Free mobile app
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Got it...bug is gone with new ota. Thanks
I have The same problem. .
airuzzo said:
Got it...bug is gone with new ota. Thanks
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I made the update yesterday. Still blocking on mobile datas.
This is the 2nd edge.
First was not working at all. It was replaced but I see the 2nd one has the same problem
cosry said:
I made the update yesterday. Still blocking on mobile datas.
This is the 2nd edge.
First was not working at all. It was replaced but I see the 2nd one has the same problem
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I have the same problem with a Samsung S6, AOE3. I want to return or change the phone, but I don't know if this is a software or a hardware problem....and to have the same problem with the next phone
I've got the same issue. Only airplane mode on and off helped me. But I've to do it many times during the day. I wrote a letter to Samsung and waiting their response.
Just read about roaming "on" as one of the users mentioned here, still testing.
PS I'm from Russia (on local forum many people has this problem). Hope this is software problem.
Same problem about my s6 edge mobile data connection
Still dont know what happen . I already have note series but there's nothing like this one. this make browsing much harder coz data stuck and keep hanging bout 1-2 minutes. Please make it fix ASAP . I love my s6edge
I am from Canada i have same issue plus my phone does not even have lte/gsm/wcdma option but still when i go on the *#2263# menu and put my phone to lte/wcdma it looses connection in like 5 minutes.
but still if i am connected to the internet same issue connection stops and it starts woking after a minute or so but really really frustating specially with a price tag on this phone.
airuzzo said:
Its an software problem ( i guess of managing "swap" between h h+ and LTE. after 7 day of test i got the mobile replaced from mediaworld, and the new one have the same issue.
Im from italy with Vodafone, maybe all of us are vodafone.
can be interesting discover from where we are and our mobile company.
---------- Post added at 11:41 AM ---------- Previous post was at 11:40 AM ----------
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Click to collapse
Hey all,
I am hoping somebody can guide me in regards to an issue I am facing.
I was working on my car a few days back and left the Elephone S8 on the car seat not realizing that it was being hit directly by the sun. After I was done, I picked up the phone and it was very very hot. I then went inside and let the phone cool off.
Since the above, I notice that I struggle to pick up reception. I have tried different firmware, replaced sim cards, everything. It seems to only be affecting certain MHZ bands as 4G LTE work, 3G works fine, and 2G works find but not always.
I have a feeling the 2G is having issues but maybe only certain bands. I do not think it is software related but have no idea where to even start on the hardware side. I first want to try scan for towers and see which bands they use and try see which one could be giving the issue. I don't expect it to just be a lose connector as the phone has not been dropped and I have only been using it for 2 weeks. If I do send it back under warranty for repairs, they will never pick up this issue.
Elephone S8 loss of network issue
Hi.
I think is a hardware issue as the same thing happened to me after 3 weeks perfect use.
I think has nothing to do with the sun as for me happened on a snowy Sunday 10th of December in London.
I suddenly noticed that when sending email the sending would start fast and after a 2-3 seconds the network will drop to 3G and stay like that for long time until the mail app stops sending process and the phone goes back to LTE 4G.
Also when dialling a number the phone will drop from 4G to 3G and than loose the connection straight away.
When indoors the phone would have trouble registering to network for ages without success.
I picked up 4 different pay as you go cards to make shure that is not my network but still no success.
All documented in the support ticket to GB and yesterday have send it back for a refund.
I really like the phone but i am reluctant to buy another if the issue persist so will wait and see.
Hope some more comments will follow to highlight the problem and influence a solution to this.
Cheers
I have the same issue - my wireless connection inside my home keeps dropping and connecting off and on again and again - I have two routers and maybe as I move from room to room it tries to connect to the closest router or something like that - not sure if there is a way to fix it without doing something in the routers.
Wifi
kishanach said:
I have the same issue - my wireless connection inside my home keeps dropping and connecting off and on again and again - I have two routers and maybe as I move from room to room it tries to connect to the closest router or something like that - not sure if there is a way to fix it without doing something in the routers.
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Click to collapse
Same problem here
My network problems are a little different. I don't have problems connecting to different wifi networks (home and work) but the phone does not activate mobile data when leaving a wifi network. I always have to restart the phone when I want to use mobile data (3G).
Kind of the same problem. Have my S8 for about a month. First it has a wifi network. When I leave the place where it is connected to wifi, it goes to 4G. But when I come back to a place with WIFI, the phone does not find any WIFI network. I have to reboot the phone. Soft reboot(a little faster) will also do/work.
Are you guys on the stock ROM?
Were you guys able to resolve your issues
MOTzYouTube said:
Are you guys on the stock ROM?
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Click to collapse
I have the same problems with stock rom and eragon rom. I don't have a solution but I'm still hoping for a new update.
For now I found out that turning flight mode on and off again helps to switch between wifi and mobile data, so it is not necessary to reboot the phone every time.
I can confirm as well that Eragon won't resolve 3G / 4G network issues.
I'm using my S8 for a week now with only one problem, call related.
No wifi problems but after one day of usage I couldn't use mobile data anymore I almost re-flashed my phone (unlocked bootloader, rooted and using Xposed). Turned out my provider f*cked things up. Probably because Elephone is a not known brand here. It took me some time to convince the agent on the phone that I do not own a Samsung S8 lol.
Problem was solved at the providers end.
wim69 said:
I'm using my S8 for a week now with only one problem, call related.
No wifi problems but after one day of usage I couldn't use mobile data anymore I almost re-flashed my phone (unlocked bootloader, rooted and using Xposed). Turned out my provider f*cked things up. Probably because Elephone is a not known brand here. It took me some time to convince the agent on the phone that I do not own a Samsung S8 lol.
Problem was solved at the providers end.
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Click to collapse
This information sounds interesting. How did you manage to 'convince' the providers agent that it is not Samsung? And what did you tell it instead?
Steve the issue you have is different. Your issue won't be resolved that way.
You would need an app that switches to 3G/4G if WiFi is not connected.
Happy too soon. After one day with mobile data it's gone again. There's a cross in the lower right corner of the mobile data icon in the status bar. I'll be calling my provider again tomorrow morning.
---------- Post added at 10:10 PM ---------- Previous post was at 10:04 PM ----------
the steve said:
This information sounds interesting. How did you manage to 'convince' the providers agent that it is not Samsung? And what did you tell it instead?
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Click to collapse
I'm not sure if the fact that I own a brand that is unknown here causes the mobile data problems. The problems I'm running into atm are
- mobile data problems, 4G is connected, but no internet
- fingerprint scanner doesn't work with my banking app
- backlight bleed in the middle of my screen
- after 3 out of 4 calls, phone freezes for about 30 seconds
- rattle in fingerprint scanner
I guess I'm about to find out how good the return policy at Banggood is ?
I highly recommend that you return the phone now.
There are so many issues with the phone that it's just not worth the time.
Hi guys, I just got the phone, but mobile data is not working. Am I missing something?
Can you attach a screenshot
screenshots: https://photos.app.goo.gl/1XdRma9YJacb4b2b2
Does your sim card work in another phone? If so, are the apn settings the same?
I managed to resolve the issue.
I'm trying to figure what went wrong at start. When I got a phone I inserted both SIM cards like this:
SIM 1 - my business phone number - provider 1
SIM 2 - my personal phone number - provider 2
I wanted to use data only on my personal phone number, so I disabled data on business number. What happened is my business SIM downloaded APN info on first boot (i assume), and then my personal SIM used this APN (which was incorrect).
To resolve issue I first inserted my personal SIM to slot 1 alone and booted. Then I changed APN profile to match my old phone's, turned off phone and inserted my business SIM to slot 2 and booted.
Now data works fine. Obviously there was APN issue but how come that phone didn't get correct APN settings per SIM?
Thanks for support!