My friend bought a Droid DNA with a dead pixel in the screen. I told her that she should exchange it because that it is not normal. She went to the Verizon store and they said that it was not a big enough of a deal so they would not exchange it for the same phone but only exchange it for a different phone with a 35 dollar restocking fee. So she ended up getting a Samsung Note 2 which costs more and has a yellow screen tint issue in which a portion of the screen is yellower. Any suggestions?
Oh man that sucks. I mean, there's really nothing she can do except return the phone period. You're only allowed one exchange per phone purchase, so that move to the Note 2 is it.
She can try to return the phone and wait a bit then try to buy a new phone and see what she get's, but that's still going to hit her with another restocking fee
I thought they had a 14 return policy no questions asked? She could have just returned her DNA and reactivated her old phone then went to another store and bought another DNA.
th0r615 said:
I thought they had a 14 return policy no questions asked? She could have just returned her DNA and reactivated her old phone then went to another store and bought another DNA.
Click to expand...
Click to collapse
There's a restocking fee. But yes you can definitely just return the device, she didn't have to do an exchange. I guess she figured she'd try the other phone instead.
Either way, you use a new phone, you're gonna have to face a restocking fee if you decide it ain't for you for whatever reason.
Just call customer service and them warranty replace the phone. I would also complain about the people at the store. We pay enough for these devices and monthly service no reason they shouldn't be 100% when we get them.
This is why I check out the phones at the store before I leave.
Sent from my SGH-I777 using Tapatalk 2
ComputerGeek said:
My friend bought a Droid DNA with a dead pixel in the screen. I told her that she should exchange it because that it is not normal. She went to the Verizon store and they said that it was not a big enough of a deal so they would not exchange it for the same phone but only exchange it for a different phone with a 35 dollar restocking fee. So she ended up getting a Samsung Note 2 which costs more and has a yellow screen tint issue in which a portion of the screen is yellower. Any suggestions?
Click to expand...
Click to collapse
Another good reason Best Buy is a better option.
Muffycheeks said:
Another good reason Best Buy is a better option.
Click to expand...
Click to collapse
I agree. Best Buy has akways been a good experience for me. No restocking bs and no hassle returns and exchanges.
Sent from my SCH-I605 using xda premium
Does best buy price match? Theyre $100 more expensive than VZW right now.
On Friday they didn't have Titanium gray so I got the white one. Went back yesterday after the titanium was checked into their system. Got the titanium hassle free. Plus I get a $50 credit from Best Buy every time my upgrade comes up.
Sent from my Gangsta Note 2 using xda premium
In the dna forum you said she much prefers the dna (ignoring the screen issue) right? I'd try to return it without the stocking fee saying there was a problem with the dna and she was told she had to switch to the Note and get a dna. I'd go to customer service rather than a salesman, or call verizon online.
Nero6 said:
Does best buy price match? Theyre $100 more expensive than VZW right now.
Click to expand...
Click to collapse
They always have for me. Usually the match Amazon with no hassles so I would assume they would match VZW.
Sent from my SCH-I605 using xda premium
Related
So I dropped my thunderbolt the other night and cracked the screen in three places. It still functions, its just very annoying to look at. If I were to do an insurance claim anyone know the chances of getting another 32 GB MicroSD card with it? I could use one for my Xoom
About as good as your chances of finding one in the street.
Any insurance or warranty I've dealt with ship you the unit.
You supply battery, charger and the memory card.
Unless you can somehow convince them the memory card is bad as well...but good luck.
I'm not here to judge you...
dajogejr said:
About as good as your chances of finding one in the street.
Any insurance or warranty I've dealt with ship you the unit.
You supply battery, charger and the memory card.
Unless you can somehow convince them the memory card is bad as well...but good luck.
I'm not here to judge you...
Click to expand...
Click to collapse
Yeah I agree. I would be VERY surprised if they gave you an SDcard at all, especially a 32GB.
dajogejr said:
About as good as your chances of finding one in the street.
Any insurance or warranty I've dealt with ship you the unit.
You supply battery, charger and the memory card.
Unless you can somehow convince them the memory card is bad as well...but good luck.
I'm not here to judge you...
Click to expand...
Click to collapse
This.
I work for Sprint and whenever we order new phones (either insurance claim for customers or our in-store replacement) they send only the device itself and the only other thing that they will send is the battery and charger ONLY if it's an entirely different phone as well as charger. Now of course I don't work at Verizon, but all the insurance claims are the exact same so I can almost guarantee they won't send it. Doesn't hurt to try, though.
so what would be the best bet? Returning it to stock and unrooting it to send it back in or just reporting it lost/stolen?
00dvanmeter said:
so what would be the best bet? Returning it to stock and unrooting it to send it back in or just reporting it lost/stolen?
Click to expand...
Click to collapse
Most people just report it lost/stolen to keep the old phone (even though the esn is not longer able to activate), but what exactly are you trying to do? Get an extra 32GB SD card or just keep your same SD card? If it's the former then revert back to my first post. If it's the latter then if you are doing an insurance claim then you keep your same SD card and battery and just send the device back - also Asurion isn't going to care if it is rooted or not so there is no need to revert it back to stock. Hope that helped.
I had mine replaced a while back for the same exact reason. Finally bit the bullet on the annoyance factor...I was hoping for an extra sd card but no luck. Would have been a sweet deal though I must say. BTW asurion could probably care less, I've sent them a handful phones that were still rooted and rommed over the last couple years.
I have done two insurance claims with Asurion in the past. Both were with the D1. Both times i had to send in just the phone (no sdard and no battery) and both times they shipped me a new phone, battery, sd card and charger. It was a new box with all the normal accessories included. So, i dunno why everyone is saying no. Is it a different policy with the Thunderbolt?
Sent from my ADR6400L using Tapatalk
bpyazel said:
I have done two insurance claims with Asurion in the past. Both were with the D1. Both times i had to send in just the phone (no sdard and no battery) and both times they shipped me a new phone, battery, sd card and charger. It was a new box with all the normal accessories included. So, i dunno why everyone is saying no. Is it a different policy with the Thunderbolt?
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
That may be back in the day (if you're talking about the droid 1) but I have not seen that happen for a while, and with as common of a phone as the Thunderbolt I can almost bet they won't do that (popularity=more refurds available). And are you sure that it wasn't a warranty replacement as opposed to an insurance claim? Either that or you got extremely lucky two times because insurance usually doesn't cover the SD and battery (which are considered accessories). Because the phones never come in a new sealed box - they usually come in a generic box without accessories.
Cygnusis-X1 said:
That may be back in the day (if you're talking about the droid 1) but I have not seen that happen for a while, and with as common of a phone as the Thunderbolt I can almost bet they won't do that (popularity=more refurds available). And are you sure that it wasn't a warranty replacement as opposed to an insurance claim? Either that or you got extremely lucky two times because insurance usually doesn't cover the SD and battery (which are considered accessories). Because the phones never come in a new sealed box - they usually come in a generic box without accessories.
Click to expand...
Click to collapse
Yeah, It was an insurance claim and it was a droid 1. I dropped them in water both times and they didn't work any longer. Cost me the deductable and arrived in the mail within two days both times. Sad this has changed. $8 a month and deductible gets you a referb with no accessories now? I may cancel mine after reading this. What a rip off.
Sent from my ADR6400L using Tapatalk
bpyazel said:
Yeah, It was an insurance claim and it was a droid 1. I dropped them in water both times and they didn't work any longer. Cost me the deductable and arrived in the mail within two days both times. Sad this has changed. $8 a month and deductible gets you a referb with no accessories now? I may cancel mine after reading this. What a rip off.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
Let's also say u didn't get a 32 gb memory card which runs about $60 bucks you got a 8gb which is free on most monthly sales at Best Buy
Sent from my ADR6400L using XDA App
Grnlantern79 said:
Let's also say u didn't get a 32 gb memory card which runs about $60 bucks you got a 8gb which is free on most monthly sales at Best Buy
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
Actually, the original droid came with a 16gb sd card, and that's what i got on both insurance claims too.
Sent from my ADR6400L using Tapatalk
Thanks everyone for your input. Not trying to scam for another card it was just out of curiousity, Xda is awesome
Sent from my Xoom using xda premium
bpyazel said:
Yeah, It was an insurance claim and it was a droid 1. I dropped them in water both times and they didn't work any longer. Cost me the deductable and arrived in the mail within two days both times. Sad this has changed. $8 a month and deductible gets you a referb with no accessories now? I may cancel mine after reading this. What a rip off.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
Yeah because it's way better to pay $400-$500 for a new phone outright when you don't have insurance. I agree insurance is a little expensive but it is a way better option than buying a new phone outright. Most people don't have that option. It's insurance, what insurance company have you ever had that didn't charge a deductible?
Sent from my Nexus S 4G using XDA App
Edit for spelling
bpyazel said:
Yeah, It was an insurance claim and it was a droid 1. I dropped them in water both times and they didn't work any longer. Cost me the deductable and arrived in the mail within two days both times. Sad this has changed. $8 a month and deductible gets you a referb with no accessories now? I may cancel mine after reading this. What a rip off.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
Yes and no...insurance is good because it gives you an option other than the old "you're **** out of luck" that most of use face that don't have insurance and then ***** and complain about them not doing anything about it and/or not having insurance added and likewise to what przfghtr said what insurance company has there ever been that hasn't charged a deductible? The price sucks but it is definitely a lot better than paying $500+ for the phone outright.
A 2-second google search returned some refurbished thunderbolts for around $300. And since that's what you apparently get with the insurance, that's really what price you should qoute, not new price. Anyway, I'm not telling you to dump your insurance, but i am. With my current deductable they are only covering $150 for $8 a month. Waste of money IMO.
Sent from my ADR6400L using Tapatalk
I'm currently on the "tier1" plan from Asurian(sp?). My replacement fee is still $99, the same price it was for me back when I had my Droid 1.
I have to send my old TB back tomorrow, I was able to get the latest OTA On it, but.. since the USB Is busted(I sent it in originally bad Microphone), I cant re-lock the boot loader. I really hope they just look at it power up, and go OK, and throw it back at HTC. And not load up the boot loader NOt sure if they would hit me with $99 for the phone or $500 for a replacement
bpyazel said:
A 2-second google search returned some refurbished thunderbolts for around $300. And since that's what you apparently get with the insurance, that's really what price you should qoute, not new price. Anyway, I'm not telling you to dump your insurance, but i am. With my current deductable they are only covering $150 for $8 a month. Waste of money IMO.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
I'm interested in where you found these refurbished models because the lowest price that I found when searching was $385 retail. Also is it $150 for an insurance deductible with Verizon? All I know is that there are (usually) two different tiers: One being feature phones which are $50 for a deductible and $100 for smartphones and to my knowledge that was the same across the board (I also worked at At&t before and it was the same deductible pricing). So if that's the case you would be paying a total of $192 for the entirety of your contract for insurance and then a $100 deductible (this is assuming you keep the insurance on for the duration of your contract) still would come out cheaper than purchasing a refurbished phone outright and being overnighted free (as Asurion does).
Insurance isn't for everyone; some people see the amount of value that it has, others don't - it's subjective like anything else. Also insurance is universal: you're betting it'll break, they're betting it won't.
bpyazel said:
I have done two insurance claims with Asurion in the past. Both were with the D1. Both times i had to send in just the phone (no sdard and no battery) and both times they shipped me a new phone, battery, sd card and charger. It was a new box with all the normal accessories included. So, i dunno why everyone is saying no. Is it a different policy with the Thunderbolt? Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
My brother works for Asurion and their policy has always been to replace with a refurbished phone whenever possible. With that said, you most likely received new phones because they did not have any refurbished D1s to replace it with since it was one of the first android phones Verizon carried there were no other options to replace it with (although at one point they were replacing the D1 with the Eris). If you read your insurance paperwork it says they replace with a refurbished model OR another model that is similar. At times they have replaced high end android models with low end android models. This is why I use another 3rd party insurance other than Asurion.
Trigster said:
I'm currently on the "tier1" plan from Asurian(sp?). My replacement fee is still $99, the same price it was for me back when I had my Droid 1.
I have to send my old TB back tomorrow, I was able to get the latest OTA On it, but.. since the USB Is busted(I sent it in originally bad Microphone), I cant re-lock the boot loader. I really hope they just look at it power up, and go OK, and throw it back at HTC. And not load up the boot loader NOt sure if they would hit me with $99 for the phone or $500 for a replacement
Click to expand...
Click to collapse
It does not matter if you are rooted or not with Asurion. Asurion is a 3rd party vendor. They are not Verizon and are not checking to see if you are rooted. They receive the phone and have the issue fixed clean the phone up and it becomes a refurbished unit that they send out to someone else later.
kujayhawks77 said:
My brother works for Asurion and their policy has always been to replace with a refurbished phone whenever possible. With that said, you most likely received new phones because they did not have any refurbished D1s to replace it with since it was one of the first android phones Verizon carried there were no other options to replace it with (although at one point they were replacing the D1 with the Eris). If you read your insurance paperwork it says they replace with a refurbished model OR another model that is similar. At times they have replaced high end android models with low end android models. This is why I use another 3rd party insurance other than Asurion.
It does not matter if you are rooted or not with Asurion. Asurion is a 3rd party vendor. They are not Verizon and are not checking to see if you are rooted. They receive the phone and have the issue fixed clean the phone up and it becomes a refurbished unit that they send out to someone else later.
Click to expand...
Click to collapse
thank you for the confirmation. Also can I get your bros number just in case my phone breaks?
Don't worry, don't worry i love my Note. But i bought two of them last week at full retail price . One for me and my GF, i surprised her with one. We are actually due for two full upgrades come in May. She is content with her phone she has now "iphone" yuck & would rather use the money on getting herself a new tablet. She has no problem waiting but me no way i needed a NOTE asap lol. She rather wait & save the $350 bucks and get hers in May. And i would save the other upgrade for a rainy day.
Would i be able to return it for cash back refund, being i paid cash I bought it right from the ATT store using our account but just paid full retail. The phone was used lightly for about 3 days. Works out being i bought her the White one and i think i'll keep that one I don't mind if there is a 35 restocking fee. And i am guessing we would also lose our activation fee.
30 day refund with receipt. No questions asked. Might likely be a restocking fee as you mentioned. Since you bought another phone full price, you might be able to haggle on this and the activation fee if you are nice.
Oh and google with give you a better answer than posting in the forum likely
http://www.wireless.att.com/cell-phone-service/legal/return-policy.jsp
Fair enough, hell im not complaining on getting $600 plus back lol. I was so excited in the ATT store being i was getting myself a NOTE, and well her one too. I overlooked the $1200+ i laid out . And i mean May 12th she is due for her full upgrade so i guess that isn't too far.
Now for me they would need a vice grip to pry my Note from me lol. Ive had it for a few days and already have gotten so many compliments on it and asked "CAN I HOLD IT"!
Most people just make fun of its size thats all.
You might make out better if you eBay or Craigslist it. More hassle though.
kimtyson said:
You might make out better if you eBay or Craigslist it. More hassle though.
Click to expand...
Click to collapse
True but not around me lol. Id list it for $625 and someone would try and offer me $450, or even worse a iPhone 4 hahaha. Id rather take the $35 restocking fee. I paid $688 per phone with tax. OUCH!
You wouldn't get cash back. They will send you a check in the mail. You will get it in 2-4 weeks.
Sent from my SAMSUNG-SGH-I717 using xda premium
g2theno said:
You wouldn't get cash back. They will send you a check in the mail. You will get it in 2-4 weeks.
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Thanks! I was curious of that if it would be the cash or a check.
g2theno said:
You wouldn't get cash back. They will send you a check in the mail. You will get it in 2-4 weeks.
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
I returned my Skyrocket and they handed me cash money. That was how I paid for it.
If you paid with debit, they'll put it back on your card.
They should pay you back in the manner that you originally paid for the device. One caveat is that early in the day, they may try to say they don't have enough cash on hand since they haven't made too many sales.
pay by CC and they put it back on the card; pay back check and they mail a check, etc.
Due to the Note's size, alot of women will say it's too big, even if they like it. My sister just got one so I am curious to see if she hangs onto it.
OK quick update. So me and the GF head to AT&T to return her Note. I send her in alone with her in alone with her "two girls" saying hello to hopefully get full cash back & perhaps wave the re-stocking fee .
Long story short they guy said they didn't have enough cash to give back so he called another local store and they also didn't have enough . Hard to imagine at 6:30pm they don't. So he tells her he has a guy looking to buy a tablet if she wanted to give her number he would call back in 10 mins and would have enough to refund us. Or she would stop back in.
So we went and grabbed something to eat and they never called. So i figure we would try again this week. We have only had it for a week now. So we have time left.
Crazy part is i was browsing Craigslist today and there is someone local selling a Midnight Blue Note that is 3 days old basically brand new, with a Sigpen case for $580. So for ****s and giggles i emailed him and said id give him $500 cash. He actually accepted the offer . Now im debating on returning mine when she goes back with hers and scoop that from the guy. Even after my re-stocking fee id save $150 cash & a case! I currently have the white Note but would gladly exchange for a black one and $150 cash back lol. I love the white note but it is a little on the flashy side when you take it out. Like it already doesn't attract attention lol.
What do you guys think? Trade mine basically for a black Note & $150 cash?
Tempting but you'd be banking on the guy actually having the note and it functioning properly. Plus you lose the option of a return through the retail location he got it from. (Buyer beware!)
Personally, I'd keep what I had in hand. But that's just me.
Sent from my SAMSUNG-SGH-I717 using XDA
ReggieSmith said:
Tempting but you'd be banking on the guy actually having the note and it functioning properly. Plus you lose the option of a return through the retail location he got it from. (Buyer beware!)
Personally, I'd keep what I had in hand. But that's just me.
Sent from my SAMSUNG-SGH-I717 using XDA
Click to expand...
Click to collapse
Yup great points. I decided to hold onto mine. I am debating on exchanging my white note for the black one. Which i will do after work prob. Me & the GF were watching a G.Note vs G.Nexus last night on Youtube on the big screen & my eye's were loving how the black looked. I told her seeeee i told you i should have gotten the black haha.
Ok looking to get insurance...I always had Att but thinking of trying squaretrade...I would do the monthly 6.99 plan do they cost the same...only thing I noticed is squaretrade is 99 deductible vs Att 199...but squaretrade doesn't cover lost or stolen phones...never had to make any claims with either...but curious if one is better then the other...I'm getting spooked on all these unexplained camera lenses cracking on some ones....
Sent from my HTC One using xda app-developers app
lunercrab said:
Ok looking to get insurance...I always had Att but thinking of trying squaretrade...I would do the monthly 6.99 plan do they cost the same...only thing I noticed is squaretrade is 99 deductible vs Att 199...but squaretrade doesn't cover lost or stolen phones...never had to make any claims with either...but curious if one is better then the other...I'm getting spooked on all these unexplained camera lenses cracking on some ones....
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I've never used insurance. But after I had my first dropped broken screen on my n4 I decided I'd get insurance. The coverage for lost and stolen phones is what did it for me. And the fact it is on my bill makes it easier to keep up with payment. My .02
Sent from my HTC One using xda premium
Yeah luckily I never lost my phone before so that's why I was thinking squaretrade...I dunno this thread here has me curious about the camera lense strength http://forum.xda-developers.com/showthread.php?p=40630662
I pushed on mine a bit and it is pretty flexible....ahhh decisions
Sent from my HTC One using xda app-developers app
lunercrab said:
Yeah luckily I never lost my phone before so that's why I was thinking squaretrade...I dunno this thread here has me curious about the camera lense strength http://forum.xda-developers.com/showthread.php?p=40630662
I pushed on mine a bit and it is pretty flexible....ahhh decisions
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Yeah. I had never broken a phone of any kind before in my life. So now that it's happened to me I'm questioning myself...while I don't see a lost phone or stolen because my phone never leaves my side. Anything can happen. I might look st squaretrade again though. Because now that I think about it. I'm not worried about losing my phone
Sent from my HTC One using xda premium
joshyy_rey said:
Yeah. I had never broken a phone of any kind before in my life. So now that it's happened to me I'm questioning myself...while I don't see a lost phone or stolen because my phone never leaves my side. Anything can happen. I might look st squaretrade again though. Because now that I think about it. I'm not worried about losing my phone
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
I never used to have any insurance before we had our son , but now that my son is 2 years old i always go for an insurance, since i love to keep my phone naked and squaretrade is my #1 choice .
My son broke my ipad 4 screen within 5 days they got it fixed for no charge ( since ipad insurance had 0 deductible ) . i got squaretrade for the HTC One they are 125$ for 2 years with 99$ deductible way cheaper than AT&T and the best part is if they cant fix the phone for whatever reason they pay you 700$ and you can buy whatever phone is latest at the point and still save some money.
there are 30% squaretrade coupons floating around all the time , in fact i posted 3 coupons yesterday on there check it out
with 30% (30$ max) off it comes down to 95 + tax
http://slickdeals.net/f/3886634-SquareTrade-30-code-Tuesdays
hope that helps
Thanks
anilkuj said:
I never used to have any insurance before we had our son , but now that my son is 2 years old i always go for an insurance, since i love to keep my phone naked and squaretrade is my #1 choice .
My son broke my ipad 4 screen within 5 days they got it fixed for no charge ( since ipad insurance had 0 deductible ) . i got squaretrade for the HTC One they are 125$ for 2 years with 99$ deductible way cheaper than AT&T and the best part is if they cant fix the phone for whatever reason they pay you 700$ and you can buy whatever phone is latest at the point and still save some money.
there are 30% squaretrade coupons floating around all the time , in fact i posted 3 coupons yesterday on there check it out
with 30% (30$ max) off it comes down to 95 + tax
http://slickdeals.net/f/3886634-SquareTrade-30-code-Tuesdays
hope that helps
Thanks
Click to expand...
Click to collapse
Yeah u make a good point...Att will give u the same phone where as squaretrade will give u money for the latest phone...
Sent from my HTC One using xda app-developers app
My experience with squaretrade is not so great. I had insurance on my original moto droid. one day it stopped working so i initiated a claim with squaretrade. they say they will fix it or pay you...by fix it they mean they will send you a refurb. after waiting a week or two, they sent me a moto droid (not mine) that was functional but beat up (mine was not). when i called to complain, they insisted that it was my same phone and they had fixed it. they agreed to exchange it and i got another refurb in slightly better condition.
in the end, i got a working phone, i just wish they were more upfront about sending refurbished items.
[1] said:
My experience with squaretrade is not so great. I had insurance on my original moto droid. one day it stopped working so i initiated a claim with squaretrade. they say they will fix it or pay you...by fix it they mean they will send you a refurb. after waiting a week or two, they sent me a moto droid (not mine) that was functional but beat up (mine was not). when i called to complain, they insisted that it was my same phone and they had fixed it. they agreed to exchange it and i got another refurb in slightly better condition.
in the end, i got a working phone, i just wish they were more upfront about sending refurbished items.
Click to expand...
Click to collapse
You could just check the serial # on that phone and let them know its not the same phone . They can't lie about that
lunercrab said:
Yeah luckily I never lost my phone before so that's why I was thinking squaretrade...I dunno this thread here has me curious about the camera lense strength http://forum.xda-developers.com/showthread.php?p=40630662
I pushed on mine a bit and it is pretty flexible....ahhh decisions
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I don't have any case or protector on my HTC one at all, and I just notice it there is a scratch on the camera lens. Not sure if it affect the image quality, but the camera lens seem so fragile on the One, so it may be a good idea after all.
i cancelled my AT&T insurance and went with ensquared. its $99.99 upfront for 2 years of coverage and a $75 deductible. it covers pretty much everything:
General Product Coverage Components
Accidental Damage Yes
Liquid Spill Yes
Power Surge Yes
Theft Yes
Lost Device Yes
Flood Yes
Vandalism Yes
Fire Yes
Misuse and Abuse No
Loss of Data No
Extended Warranty Coverage Yes
Standard Battery Yes
Home Charger Yes
[1] said:
My experience with squaretrade is not so great. I had insurance on my original moto droid. one day it stopped working so i initiated a claim with squaretrade. they say they will fix it or pay you...by fix it they mean they will send you a refurb. after waiting a week or two, they sent me a moto droid (not mine) that was functional but beat up (mine was not). when i called to complain, they insisted that it was my same phone and they had fixed it. they agreed to exchange it and i got another refurb in slightly better condition.
in the end, i got a working phone, i just wish they were more upfront about sending refurbished items.
Click to expand...
Click to collapse
That's how it is with every insurance claim even the one AT&T uses. Sometimes you get a refurbished item sometimes you get a new one its all luck of the draw.
I personally decided to go with SquareTrade because for $95 for 2 years I thought it was a good deal and the deductible is only $100. Also SquareTrade is fully transferable and that will increase my resale value if I ever decide to sell the phone.
Sent from my HTC One using xda premium
cachookaman said:
i cancelled my AT&T insurance and went with ensquared. its $99.99 upfront for 2 years of coverage and a $75 deductible. it covers pretty much everything:
Click to expand...
Click to collapse
only downside is you cannot cancel or transfer the insurance , with square trade its prorated.
lunercrab said:
Ok looking to get insurance...I always had Att but thinking of trying squaretrade...I would do the monthly 6.99 plan do they cost the same...only thing I noticed is squaretrade is 99 deductible vs Att 199...but squaretrade doesn't cover lost or stolen phones...never had to make any claims with either...but curious if one is better then the other...I'm getting spooked on all these unexplained camera lenses cracking on some ones....
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You are back? We're you like me and hated the s4?
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joshuadjohnson22 said:
You are back? We're you like me and hated the s4?
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Yes I'm back...lol...not cause I hated the s4...was a very nice phone...just too much like my s3 so I wanted something different...plus developers fixed a lot of the gripes I had originally with the one (like for instance making the logo into the menu button) plus just couldn't beat the front facing speakers on this phone
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For those people who have taken the Verizon insurance, do you know what the deductible is on the S4 if you need to replace it?
Shoud be ~$100 like the rest of their smartphones. I haven't checked in a while bit it's in that realm
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arcanexvi said:
Shoud be ~$100 like the rest of their smartphones. I haven't checked in a while bit it's in that realm
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This. It's $99.
My buddy owns a verizon dealership. Per him, its $99
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Is it replacement/swap or send in for fix?
Replacement, they overnight you one and then you return yours via enclosed label.
zetachi said:
Is it replacement/swap or send in for fix?
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Last month when I dropped and broke my Note 2, I went onto asurion's website, filed a claim, gave them my info (this was at 11PM), and the next day at noon I had a new Note 2 on my doorstep. I just had to ship back my damaged Note 2 without any accessories, so I got to keep the battery as a spare. I imagine it's the same way for the S4.
Dont they normally send out refurbished phones? I was looking into the square trade warranty
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chaos254 said:
Dont they normally send out refurbished phones? I was looking into the square trade warranty
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They are refurbished unless phone is so new that they don't have any refurbished yet.
chaos254 said:
Dont they normally send out refurbished phones? I was looking into the square trade warranty
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I have Squaretrade for my wifes S3. They are cheaper, especially with discount codes, but they are also $99 deductible but they require you to send in the phone for repair, no swap. Turn around on my wifes S3 for cracked screen was about 5-6 days from when we sent it in.
Personally, I just started hanging on to my previous old phone for insurance.
last september i left my phone ontop of my dads car and forgot it up there. found it a few blocks away, screen smashed but it still turned on, was able to save all my **** off it.
called them up around 8pm EST, by 10am the next day there was a brand new nexus at my door. cost me $100 but for the service, speed and the replacement it was worth it.
Verizon's insurance is **** in my opinion who wants to pay $99 to replace a broken phone and they will only replace it 2-3 times. So I went and got mine through Best Buy and pay for their replacement plan which is like 10$ a month and there is no deductible if you break and need your phone replaced. So Im sorry for whoever has to pay that lol
Sent from my Platinum™ Verizon GS4
Platinum™ said:
Verizon's insurance is **** in my opinion who wants to pay $99 to replace a broken phone and they will only replace it 2-3 times. So I went and got mine through Best Buy and pay for their replacement plan which is like 10$ a month and there is no deductible if you break and need your phone replaced. So Im sorry for whoever has to pay that lol
Sent from my Platinum™ Verizon GS4
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for the $72 difference over 2 year cost ill take the verizon insurance. Unlike best buy I get a BRAND new phone, not a refurb. best buy also doesn't cover lost or stolen devices. I also get the phone either next day or 2 day, best buy cant beat that. I do not trust the quality of refurbs that get put into the best buy system. I use to work for best buy in the geek squad and we handled the insurance exchanges, i do not have a good taste in my mouth from them. I'd get refurb backs that had issues right out of the box, had slight wear. I rather pay the $100, even though its few and very far between to get the phone replaced. the first year you are covered by manufactures warranty so why bother.
dansan382 said:
for the $72 difference over 2 year cost ill take the verizon insurance. Unlike best buy I get a BRAND new phone, not a refurb. best buy also doesn't cover lost or stolen devices. I also get the phone either next day or 2 day, best buy cant beat that. I do not trust the quality of refurbs that get put into the best buy system. I use to work for best buy in the geek squad and we handled the insurance exchanges, i do not have a good taste in my mouth from them. I'd get refurb backs that had issues right out of the box, had slight wear. I rather pay the $100, even though its few and very far between to get the phone replaced. the first year you are covered by manufactures warranty so why bother.
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Lol great... now im pissed off.
Sent from my Platinum™ Verizon GS4
dansan382 said:
for the $72 difference over 2 year cost ill take the verizon insurance. Unlike best buy I get a BRAND new phone, not a refurb. best buy also doesn't cover lost or stolen devices. I also get the phone either next day or 2 day, best buy cant beat that. I do not trust the quality of refurbs that get put into the best buy system. I use to work for best buy in the geek squad and we handled the insurance exchanges, i do not have a good taste in my mouth from them. I'd get refurb backs that had issues right out of the box, had slight wear. I rather pay the $100, even though its few and very far between to get the phone replaced. the first year you are covered by manufactures warranty so why bother.
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My Note 2 was a refurb through Asurion, but rest assured it's been working better than my brand new Note 2 ever did. It looks brand new as well.
99 no mater the smart phone
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---------- Post added at 07:56 PM ---------- Previous post was at 07:54 PM ----------
if you lose it they still send one thats the bonus
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I'm paying $11/mo. And the deductible is $199!
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They are correct, it is $100. Just added the insurance on both of my lines.
I bought the Square Deal insurance through Costco, $99 total for 2 years, and only $25 co-pay for up to four claims. Usually overnight replacement.
Anyone know how the exchange policy works if you used AT&T next to get this phone? I got my dad this phone on the AT&T next plan since he loved playing with mine so much. His keeps rebooting in a boot loop, and has a dead pixel. Stock, and used only for two days.
rahtrip said:
Anyone know how the exchange policy works if you used AT&T next to get this phone? I got my dad this phone on the AT&T next plan since he loved playing with mine so much. His keeps rebooting in a boot loop, and has a dead pixel. Stock, and used only for two days.
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They will exchange it like any other method of buying the phone. Which, this sounds like a warranty issue so the 14 days shouldn't matter.
smknutson said:
They will exchange it like any other method of buying the phone. Which, this sounds like a warranty issue so the 14 days shouldn't matter.
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I have to go through warranty? Can I just go back to the store where I bought it? Can it be exchanged there? Sorry if that's a dumb question.
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rahtrip said:
I have to go through warranty? Can I just go back to the store where I bought it? Can it be exchanged there? Sorry if that's a dumb question.
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You could exchange it if he wants a different device, but if exchanging for another m8, they will probably treat it was a warranty issue.
Mine had a defect on the head phone jack. They replaced it on the 14th day without having to pay any fees. They will only charge you if you switch phones. Even if it is just a color change
Crimson Ghoul said:
Mine had a defect on the head phone jack. They replaced it on the 14th day without having to pay any fees. They will only charge you if you switch phones. Even if it is just a color change
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Was your M8 purchased through ATT next? and they let u exchange?
rahtrip said:
Was your M8 purchased through ATT next? and they let u exchange?
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I bought my M8 at the full retail price.
I exchanged an m8 in a store that I had ordered through their website. The phone was bought through Next and I exchanged it on the 14th day. Whoever said they wouldn't exchange it for another m8 is wrong. If he is within his 14 days they will exchange it for another m8 or even a different device. After that they treat it as a warranty issue.
As a matter of fact, if you are within your 14 days and try to get a warranty exchange they won't allow you. They will tell you you are within your 14 days and should exchange the device.
How do I know this? With my m7 I ordered a 64gb in store.. It was defective.. Stores were not stocking the 64gb, only the 32.. I called to exchange it and they told me since I bought it in a store I had to exchange it in a store.. But no stores had any 64gb.. It was a hellish ordeal.. I had got fed up and tried to get the warranty department to give me a warranty exchange.. They did not allow me to... They said I was still within my 14 days. So if you're within your 14 days they won't even let you get a warranty exchange.
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rahtrip said:
Was your M8 purchased through ATT next? and they let u exchange?
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I purchased two S5s through Next, and it was the standard $35 restocking fee to exchange to the m8.
rahtrip said:
Anyone know how the exchange policy works if you used AT&T next to get this phone? I got my dad this phone on the AT&T next plan since he loved playing with mine so much. His keeps rebooting in a boot loop, and has a dead pixel. Stock, and used only for two days.
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Within the 14 day BRE period, all warranty exchanges can be done in store. You don't have to pay a restocking fee, due to the fact there's something wrong with your dad's phone. You don't even really need to bring the original box, though it's recommended.
They might direct you to the warranty center, but should only do so if they are out of stock or you return/exchange outside of the 14 day window.
Get in there right away just to be sure.
They will recharge you a restocking fee if you exchange for a different device, not if you exchange for another m8. And again they will NOT process a warranty claim within your 14 days. Try for yourself.. If someone is within their 14 days call the warranty department.. Make up some BS abut the phone being defective and you need a warranty replacement.. They will tell you they can't process one because you are within your 14 days return period. Also I learned if you had ordered it from the website the 14 days begins at the invoice date.. not the delivery date which is pure BS.. It should be from the delivery date.
You have 14 days to replace the device for a different device or the same one but different color. If they find nothing wrong with your device, then you'll pay a $35 restocking fee(you might not depending on who you get) you'll also pay $35 to switch devices(M8 to S5 or w/e)
Now if you received a defective device from AT&T they can not decline you a replacement. I've ordered many phones from AT&T and replaced them due to damage within 14 days period. No restocking fee was charged to me.
Now unless they changed the policy since then idk
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factory defect == restocking fee waived
swapping "just because" == restocking fee.
i swapped out 2 M8s with zero fee, and they were willing to swap more out if i continued to find the same problem (dead pixel). Now im not on NEXT but that shouldn't matter.
Next doesn't affect exchanges or warranty returns or anything like that. The only thing different with Next is how you pay for the device itself.
Just go to the store, and get them to exchange it for another M8, they'll do it for free since the problems you have are a factory defect.
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I brought the unopened box that was delivered to my home with the S5 in it to a local store and got it exchanged for the M8 with no restocking fee.
You can exchange device at the store.....no fees if it's the same device. I had gotten an Active and didn't like it so I got charged a fee to swap it out for a 32gb S4. Had a bad S3 and they swapped it out no questions asked.
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