i did a restore of my lumia 710 with zune and now the phone doesn't power on. no button combination works, no vibration, nothing! however when i plug in the usb cable windows recognizes the device as Nokia USB Connectivity. i had the Qualcom bootloader but put back on nokia dload sometime earlier. NSS detects my phone but shows it in OSBL mode and no matter which mode i try to switch the phone to in NSS, nothing happens! heeeeeelp
I'm not an expert, but i'm just trying to help..
You can try checking on Linux if your device have 9 partitions, if yes, you can flash it with with the archive you created when you full-unlocked your phone, if u don't have it, you can ask for it to someone.
checked that already. those partitions are only accessible if qualcomm mode is present and i have dload. so what you suggested wont work. thanks though!
Have you tried with NSS? Check it at this link
look at my first post and the last line. haha i already tried that and it doesnt switch modes no matter what
deylo said:
i did a restore of my lumia 710 with zune and now the phone doesn't power on. no button combination works, no vibration, nothing! however when i plug in the usb cable windows recognizes the device as Nokia USB Connectivity. i had the Qualcom bootloader but put back on nokia dload sometime earlier. NSS detects my phone but shows it in OSBL mode and no matter which mode i try to switch the phone to in NSS, nothing happens! heeeeeelp
Click to expand...
Click to collapse
Have you managed to fix Nokia ?
well i sent the phone into nokia and a new phone is one the way
hi all,
i just want to see which bootloader i have on my 710, but combination VOL+ POWER then plug in USB doesn't work,
even tryed VOL+ VOL - / VOL+ VOL - POWER, i have the short vibration but as soon as i plug in computer, windows phone load.
i am with Win7 and my phone has been updated recently via Zune.
any advice ?
bootloader
what are you trying to achieve here are you trying to check which bootloader you have or try to flash a custom rom or even sim unlock the device
to get the phone into flash mode its vol + and then power short vibration then plug usb lead in the computer should then detect it. all fails get nokia care suite flash the old firmware that has the unlocked bootloader, you could also plug your phone in as normal then load nss and choose the osbl option then click the arrow that will force the phone into flash mode
rob :good:
thx for the info, i'm trying first to check which boot-loader i have, but i didn't install nokia care suite yet. that's probably why the computer doesn't find the drivers and the phone boot normally in windowsphone. maybe i will install a custom rom to be more comfortable. anyhow it was not simlocked...
SOLVED: Hold down volume+ button while plugged in. Download and install "nokia usb driver" (second link) while the DLOAD in device manager still has no driver. Make sure your phone does not power by holding volume+, install it quickly.
NSS should detect your phone now.
You need to uninstall the Nokia USB Driver if you installed the Nokia Suite. And reinstall the one on the second result of google "nokia-connectivity-usb-driver..."
-------------------------- end solved---------------------
I cannot seem to be able to get rid of the DLOAD. Everytime I plug it in by holding the volume button after the shake or volume + power then wait for shake before plugging. My XP-SP3 inside VMWare recognizes the device and DLOAD but there is no driver for it. Then the device powers on and switches to normal mode in about 20 seconds.
Also NSS does not detect the device. In either mode. I installed zune successfully and got the windows phone driver working (a problem I had on my Win7-N without media player when I used my laptop).
Do I need to install the DLOAD driver to be able to detect the phone with NSS? Why does the phone keep powering itself on?
I tried both the long tutorial and the short NSS one. Cannot get either to work simply because the phone is not detected.
i'm trying to reinstall my lumia 800 firmware/OS (not sure which one) using NCS but i cant..
what i did
1. press volume up
2. insert USB
3. phone vibrates, i let go of volume up
4. 3 beeps from pc
5. phone vibrates and 3 beeps from pc loops for about 3 times
6. phone starts normally
did seveneighter once..help me to fix my phone pls
Why are you doing these steps? All you need is:
1. Run NCS/Product Support Tool.
2. Plug in your device and leave it at the home screen. NCS must recognize it.
3. Download fw and/or use Recovery option.
If you want the most recent fw you may go with Nokia Software Updater for Retail instead of NCS. It's the only tool which may download fw without any login.
I bought my wife a Lumia AT&T 920 off off ebay as an anniversary present(i know, was stupid). Turns out it was a demo unit.
So, after researching a bit, i decided to flash the RM-820 AT&T 1314 update on it through nokia care suite (NCS). As soon as the it started update (red screen on the phone with the progress bar), the flash failed, and the lumia has since been dead.
Issues:
1- doesn't vibrate on any key combinations etc
2- the computer and NCS do not recognise the phone as lumia 920 HOWEVER, the phone shows up as QUALCOMM INPUT DEVICE in Windows 8 as soon i connect the usb cable to the computer with the power and volume down button.
However, this mode does not let me flash to another firmware. The NCS doesn't recognise the phone at all.
Please help!
download firmware with Product code (with Nokia Care Service) and flash it... use NCS v2013.13.4.4 (dont upgrade to newer versions) and change usergroupsconfiguration.cfg before use NCS
Copy and replace the usergroupsconfiguration.cfg file to:
- if Windows x64 (64 bit) to C:\Program Files (x86)\Nokia\Nokia Care Suite\Product Support Tool For Store 5.0
- if Windows x86 (32 bit) to C:\Program Files\Nokia\Nokia Care Suite\Product Support Tool For Store 5.0
look here
dxdy said:
download firmware with Product code (with Nokia Care Service) and flash it... use NCS v2013.13.4.4 (dont upgrade to newer versions) and change usergroupsconfiguration.cfg before use NCS
Copy and replace the usergroupsconfiguration.cfg file to:
- if Windows x64 (64 bit) to C:\Program Files (x86)\Nokia\Nokia Care Suite\Product Support Tool For Store 5.0
- if Windows x86 (32 bit) to C:\Program Files\Nokia\Nokia Care Suite\Product Support Tool For Store 5.0
look here
Click to expand...
Click to collapse
Thanks - thats exactly what i did. Downloaded firmware for RM-820 AT&T yellow. The problem is NCS doesn't recognise the phone no matter what i do. The phone shows up in windows 8 as Qualcomm input device.
NCS not recognize bricked devices
from WPCentral:
Nokia_Care_Suite_5.0_2012.45.4.5 Directions:
1. Launch Nokia Care Suite
2. Click the Product Support Tool for Store 5.0
3. Click File
4. Click Open Product
5. Choose RM-820 (Nokia Lumia 920)
6. On the bottom left click Programming
7. Click Recovery
8. You should see the firmware you downloaded and copied earlier under the Properties field.
9. Click Start
10. The software will check the package contents, it will fail to find the phone, and ask you to reboot and give you a button to click retry.
Phone Directions:
1. Plug the phone into your PC
2. Hold the Volume Down and the Power button, click RETRY on the Product Support Tools Window
3. After you feel a vibration in the phone immediately release the Volume Down and the Power button and hold the Volume up button.
4. Continue to hold the volume up button, you will see the software say "Rebooting"
5. After about 15 seconds you will see a top NOKIA logo and the software will start flashing the phone.
dxdy said:
NCS not recognize bricked devices
3. After you feel a vibration in the phone immediately release the Volume Down and the Power button and hold the Volume up button.
4. Continue to hold the volume up button, you will see the software say "Rebooting"
5. After about 15 seconds you will see a top NOKIA logo and the software will start flashing the phone.
Click to expand...
Click to collapse
Thank you for your suggestion - Followed this to the T, but i get stuck at step 4, because there is NO VIBRATION. The computer makes a sound when i connect the phone (in the device manager: these two are added: HID Compliant Device and USB input device).
I have installed all drivers, and before my initial flash, the device was being recognised perfectly
i also have a lumia 920 which is in the exactly same condition.Does anyone have any solution for it.
same problem here, cannot turn on no matter what key combination I use. The same issue after a failed flash (power interruption on my pc). the loader on the screen stood for 10 secs than the phone shut off. ever since no solution to power on, nothing
I'm bumping this thread, hoping that someone somewhere has a solution to this, as I'm facing the same problem.. Is there anything to be done apart from sending the phone back to Nokia?
If it is dead due to flashing then your warranty is void and you will have to pay the full repair price. You will find it cheaper just to replace the phone. Even if they gave you the unlock key it is still a warranty void to alter the phones ROM.
algurgazan said:
I'm bumping this thread, hoping that someone somewhere has a solution to this, as I'm facing the same problem.. Is there anything to be done apart from sending the phone back to Nokia?
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Click to collapse
Did you try with refurbished option of NCS ?
http://digipassion.com/2013/01/use-nokia-care-suite-to-flash-update-nokia-mobiles.html
boril said:
Did you try with refurbished option of NCS ?
Click to expand...
Click to collapse
Refurbish option doesn't work, because it doesn't recognise my phone.. To use the refurbish option you need a working phone, and mine doesn't work... Like the other people in this thread it only gets recognised as a Qualcomm HID..
algurgazan said:
Refurbish option doesn't work, because it doesn't recognise my phone.. To use the refurbish option you need a working phone, and mine doesn't work... Like the other people in this thread it only gets recognised as a Qualcomm HID..
Click to expand...
Click to collapse
QPST, link http://www.x-drivers.com/catalog/flash/mobile_phones/companies/qualcomm/models/qpst/12051.html may work to revive the phone if you have the required files, haven`t used it myself so Google around and/or wait for someone who actualy used it.
any luck?
I also have the same problem
I also have the same problem, and also went to nokia care...
but as there was no extra battery available... he was suggesting battery probem.
As spare parts are not available, the issue is still pending..
Have you taken your phone to service centre?
inshadesofgrey said:
I bought my wife a Lumia AT&T 920 off off ebay as an anniversary present(i know, was stupid). Turns out it was a demo unit.
So, after researching a bit, i decided to flash the RM-820 AT&T 1314 update on it through nokia care suite (NCS). As soon as the it started update (red screen on the phone with the progress bar), the flash failed, and the lumia has since been dead.
Issues:
1- doesn't vibrate on any key combinations etc
2- the computer and NCS do not recognise the phone as lumia 920 HOWEVER, the phone shows up as QUALCOMM INPUT DEVICE in Windows 8 as soon i connect the usb cable to the computer with the power and volume down button.
However, this mode does not let me flash to another firmware. The NCS doesn't recognise the phone at all.
Please help!
Click to expand...
Click to collapse
https://drive.google.com/file/d/1IIjRqWjnefuRT6VGonUAs_Hx4KlE0x9T/view?usp=sharing ncs
Go for the risistor method to boot to EDL mode then try to recover it