How to contact Samsung developers to correct bug? - Galaxy S III Q&A, Help & Troubleshooting

There is really annoying bug (affecting Galaxy S3 and also Note 2) that is not corrected continuously through Android updates (not even in 4.1.2.) and I want to inform Samsung to take care of it but I don't know how to contact them (I cannot find any link/mail address). Do you have any contact/link in order to submit bug?
Thanks.

Samsung or Android bug.?
Samsung.com
Doubt very much if developers have a contact us.
jje
Sent from my GT-N8013 using xda premium

It is Samsung bug rather than Android bug.
Sent from my GT-I9300 using xda app-developers app

care to tell us what this bug is?

Stile35 said:
It is Samsung bug rather than Android bug.
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
What would be this bug you are talking about
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skimminstones said:
care to tell us what this bug is?
Click to expand...
Click to collapse
+1
Sent from my GT-I9300 using xda premium

Ask them for sources while you are at it. :highfive:
Thirding the motion, what bug? (of several)

Amusing that the bug isn't mentioned. Good job I like guessing. Here's my entry:
http://developer.samsung.com/forum/board/thread/view.do?boardName=GeneralB&messageId=201147#post22

The bug which I was mentioning several times here and on my local forums: swapped stereo channels when recording video: left is right and right is left. Someone will say to hold phone upside down but then complete picture on PC is rotated by 180 degrees. This bug was also mentioned on XDA for S2 and Note 2 devices (after upgrade to ICS) and discussion was left without proper solution.
This bug is still present on the latest 4.1.2. although someone wrote that Samsung told him/her that this will be corrected in future versions (6 months ago).
Poldie: can you enter it on forum which link you already provided?
Thanks.

Related

[Q]Camera hanging on GT-I900G

Hello all together i am too an owner of the G Version of the galaxy s2 and i have nany freezes\crashes on the camera of this phone, does anyone have the same issue or know a way to correct this problem.
Sent from my GT-I9100G using XDA
I have the same problem and i didn´t find any solution.
Same. Cant seems to be fix. Hope that ICS would take care of it.
Sent from my GT-I9100G using xda premium
Same with mine too
Sent from my GT-I9100G using xda premium
This is common issue on this crappy G version.
For the moment, no solution to fix.
Its actually a feature on the G version
Yes...It's a known issue and very annoying...I too hope there is an update soon...!
Sent from my GT-I9100G using Tapatalk
Hah..its funny ...this hiden feature is making me regret this purchase! Well then lets hope for a super stable rom for the device .
Sent from my GT-I9100G using XDA
me too!
Can not solve,bug after update to ics lp5(beta),this issue Not encountered。but. lp5 is very Difficult to use,Not compatible,Unstable。
eniacaa said:
Can not solve,bug after update to ics lp5(beta),this issue Not encountered。but. lp5 is very Difficult to use,Not compatible,Unstable。
Click to expand...
Click to collapse
Unstable because off??
Sent from my GT-I9100G
GT-I9100G Camera issue
I called customer care and told them i am getting camera failed issue frequently, they told me to reset the camera and now the problem is gone, my android version is 2.3.6

[q] what's the best gingerbread build?

Hi,
I'm flashing my Xperia s back to gb because of fast capture bug and would like your opinions.
Which version of gingerbread is the fastest and bug free?
Also, if anyone can upload it that will be great. I'm in the united states north America region.
Sent from my LT26i using Tapatalk 2
What fast capture bug? Mine works?
Sent from my LT26i using Tapatalk 2
You must be kidding. , flash gingerbread? WHAT???
If u have any problems with ics, make sure you are on the latest build, and wait for updates .
Sent from my LT26i using xda app-developers app
You will be laughing but one of the main purpose of the smartphone is to make a calls
In my case I have a problem with the main microphone - after some time of re-flashing to whatever ICS ROM the main microphone stop working - nobody hear me. There is corresponding tread on SONY support forum but I can wait forever so just yesterday I had to move back to GB....
So I have to join this question. Any answer?
YousifNael said:
You must be kidding. , flash gingerbread? WHAT???
If u have any problems with ics, make sure you are on the latest build, and wait for updates .
Sent from my LT26i using xda app-developers app
Click to expand...
Click to collapse
Lusterboi said:
Hi,
I'm flashing my Xperia s back to gb because of fast capture bug and would like your opinions.
Which version of gingerbread is the fastest and bug free?
Also, if anyone can upload it that will be great. I'm in the united states north America region.
Sent from my LT26i using Tapatalk 2
Click to expand...
Click to collapse
For me, the .75/.76 GB builds are the fastest & most bug free :good:! I've myself downgraded several times, but can tell you one thing though that this latest ICS (6.1.A.2.45) is much snappier, although buggy (i've got QL & BE bug on ICS)! Anyway, if you go back to GB you will have no QL/BE/deep sleep issues anymore :victory:!
Lusterboi said:
Hi,
I'm flashing my Xperia s back to gb because of fast capture bug and would like your opinions.
Which version of gingerbread is the fastest and bug free?
Also, if anyone can upload it that will be great. I'm in the united states north America region.
Sent from my LT26i using Tapatalk 2
Click to expand...
Click to collapse
.75TW in my opinion
To your question: I highly recommend the latest GB KA ROM.
Sent from my Xperia S using xda app-developers app
Many users don't notice but the latest ics still carries the quick launch bug, where it takes up to 2-3 tries to activate it from deep sleep. That was one of the main reasons I got this phone so back to gb for me.
Sent from my LT26i using Tapatalk 2
dmitrydn said:
You will be laughing but one of the main purpose of the smartphone is to make a calls
In my case I have a problem with the main microphone - after some time of re-flashing to whatever ICS ROM the main microphone stop working - nobody hear me. There is corresponding tread on SONY support forum but I can wait forever so just yesterday I had to move back to GB....
So I have to join this question. Any answer?
Click to expand...
Click to collapse
Obviously this isn't a problem caused by custom ROMs. Send it in for repair or for a replacement instead of being stuck on GB.
Sent from my Xperia S using xda premium

Should I change my ROM to CM or should I keep the default one?

I want to avoid the sudden death because I don't have warranty for this phone (at least not in my country). Also do you think the current default ROM is slow?
I think that samsung roms are slow...they have butter and smoothness but the lags and delays are really annoying.I never tried a cm/aokp/aosp rom on this phone but I think I will.
silvercats said:
I want to avoid the sudden death because I don't have warranty for this phone (at least not in my country). Also do you think the current default ROM is slow?
Click to expand...
Click to collapse
Sudden death is fixed in the latest Firmwares. If You want an aosp look but full features of stock rom I recommend Sotmax Rom it allows an aosp skin over Samsung framework if selected in aroma. It is also buttery smooth with minimal lags. been using it a while now and the phone is faultless... at least until I smashed my screen anyway lol
Drew071
Sent from my GT-I9300 using xda app-developers app
this is my problem. Should I keep my custom ROM or not? I am new to my S3, totally.
and some says that Samsung didn't confirm that the latest update fixes sudden death.
silvercats said:
this is my problem. Should I keep my custom ROM or not? I am new to my S3, totally.
and some says that Samsung didn't confirm that the latest update fixes sudden death.
Click to expand...
Click to collapse
They didn't confirm it. But all latest official and custom roms contain the supposed fix so it's completely up to you.
Sent from my GT-I9300 using xda app-developers app
This is a best ROM thread... ©®™
Sent from my SAMSUNG-SGH-I727 using xda premium
bump
It has not been 24 hours since the last post therefore you're breaking another rule. Don't bump it again until 24 hours has passed.
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b-eock said:
It has not been 24 hours since the last post therefore you're breaking another rule. Don't bump it again until 24 hours has passed.
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
what is the other one
silvercats said:
what is the other one
Click to expand...
Click to collapse
This is effectively a best Rom thread
slaphead20 said:
This is effectively a best Rom thread
Click to expand...
Click to collapse
nice rules
silvercats said:
nice rules
Click to expand...
Click to collapse
should've read them before posting
I still don't understand which rule are you talking about

So it keeps freezing, what can we do?

A lot of people do experience frequently freezing after the latest update from Samsung. A few send in to repair and some did do their own magic stuff. But so far there isn't any clear solution. I think we ow a explanation from Samsung. This is a well known problem and people all over the world have it. But how can we get Samsung to take care. We didn't pay 600 € for a phone that freezes all the time.
I gues I bring mine in repair tomorrow.
Any tips?
Sent from my GT-I9300 using xda app-developers app
Bring your phone to repair...this will increase the failure device KPI Samsung might have.
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chrismast said:
Bring your phone to repair...this will increase the failure device KPI Samsung might have.
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Yes but I read that a lot of people got there device back from repair and they just reinstalled the firmware and that solved nothing. So I just don't want my phone away for 2 weeks and it didn't solve a crap...
ThijsS96 said:
A lot of people do experience frequently freezing after the latest update from Samsung.
>>>>Read the FREEZING thread .
A few send in to repair and some did do their own magic stuff. But so far there isn't any clear solution. I think we ow a explanation from Samsung.
>> Contact Samsung .
This is a well known problem and people all over the world have it. But how can we get Samsung to take care. We didn't pay 600 € for a phone that freezes all the time.
very very few have a freezing problem a lot of the actual freezing problems are user error not a fault with the phone .
jje
Click to expand...
Click to collapse
In service centre they will only format your phone, u can do it urself. They people only have one solution that is reinstall firmware.
Sent from my GT-I9300 using xda premium
Yup I would fully wipe your device and reinstall the update. This is one of the reasons OTA will always cause an issue.
But I think I have a problem. 6 months ago I dropped and my camera screen came off... so that problaby meens I void my warranty?
Sent from my GT-I9300 using xda app-developers app
ThijsS96 said:
But I think I have a problem. 6 months ago I dropped and my camera screen came off... so that problaby meens I void my warranty?
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Freeze and dropped phone .
jje
JJEgan said:
Freeze and dropped phone .
jje
Click to expand...
Click to collapse
? Sorry..?
Do you have memory of dropping your phone or maybe installing an APK that is not safe?
Maybe that could be a problem for you.
Just a question, not the answer.
AndroidPlant said:
Do you have memory of dropping your phone or maybe installing an APK that is not safe?
Maybe that could be a problem for you.
Just a question, not the answer.
Click to expand...
Click to collapse
The last time it dropped was 6 months ago. So I don't think that's the cause. I also resetted my whole phone a few times so an APK can't be the problem either I think. Or the APK must have broken some hardware? Is that possible?
Since the latest update from Samsung I haven't had any problems with it! What I noticed is that when I clear the RAM memory it only closes 10 apps. Before that were 30 apps. Does the update just limit the RAM or does it close less apps?
Sent from my GT-I9300 using xda app-developers app
ThijsS96 said:
Since the latest update from Samsung I haven't had any problems with it! What I noticed is that when I clear the RAM memory it only closes 10 apps. Before that were 30 apps. Does the update just limit the RAM or does it close less apps?
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
What version were you on before and after the update? I mean the samsung version XXELLA for example
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rootSU said:
What version were you on before and after the update? I mean the samsung version XXELLA for example
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
I installed the latest file from PHN from sammobile ( I9300XXELL4_I9300PHNELL2_I9300CEELL1_HOME.tar ) After the update my broadband-version is I9300CEELL1 , Buildnumber I9300XXEMC2.
Another question. When everything was OK and I didn't do anything, in the playstore my phone was named as T-mobile Samsung Galaxy S3. Then I installed the PHN version from Sammobile and now it only says Samsung Galaxy S3. In recovery it also says Applied multy CSC. Should I get another region code, the one from T-mobile netherlands?

[Q] Android 4.3 w/ TRIM support

Please forgive my ignorance in advance, I am very much a noob. I hope I am asking this in the right place.
It looks like Jelly Bean 4.3 will provide support for TRIM. Will this be a big deal for (continued) performance?
Is the TRIM support written into 4.3 code as a generic thing for all devices or will it be something that is hardware specific for each phone hardware? I guess my real question here is, will we have to wait on big red to release something with regard to G Note 2 (Verizon) for developers to have something to work with or will there likely be a port from another device?
Can anyone suggest a 4.3 ROM that is out for G Note 2 Verizon? Or maybe a good one that is in the works?
Thanks to all of the developers on this site, your work is appreciated by someone who tries a new ROM every week!!!
CWM already has an unofficial build out.
Sent from my SCH-I605 using xda premium
I'm down with 4.3 providing me with trim. No more cruising the bars.
The TRIM support is only for Nexus devices. I have read that in every major article about 4.3.
miketoasty said:
The TRIM support is only for Nexus devices. I have read that in every major article about 4.3.
Click to expand...
Click to collapse
The articles that ive read say it will be there for all devices and it will be left up to the OEMs to either enable or disable it.
Sent from my SCH-I605 using XDA Premium HD app
Nefariouss said:
I'm down with 4.3 providing me with trim. No more cruising the bars.
Click to expand...
Click to collapse
Word.
HBOMB-9000 said:
Please forgive my ignorance in advance, I am very much a noob. I hope I am asking this in the right place.
It looks like Jelly Bean 4.3 will provide support for TRIM. Will this be a big deal for (continued) performance?
Is the TRIM support written into 4.3 code as a generic thing for all devices or will it be something that is hardware specific for each phone hardware? I guess my real question here is, will we have to wait on big red to release something with regard to G Note 2 (Verizon) for developers to have something to work with or will there likely be a port from another device?
Can anyone suggest a 4.3 ROM that is out for G Note 2 Verizon? Or maybe a good one that is in the works?
Thanks to all of the developers on this site, your work is appreciated by someone who tries a new ROM every week!!!
Click to expand...
Click to collapse
Let me be the first to say welcome to the XDA forums. The information this community shares is phenomenal. You'll find answers to all your questions if you search through it. You can drop the "forgive my ignorance" tag because those were some good questions. I can now say I first heard of Android TRIM because of HBOMB-9000
Sent from my SCH-I605 using xda premium
Here is also an app that will perform trim for you. Trim is very important in all nand type storage but only has to be done about 1 a month or a week depending how much you write and delete from the device (very important for crack flashers ).
https://play.google.com/store/apps/details?id=com.grilledmonkey.lagfix
Sent from my SCH-I605 using xda premium
Reading the XDA thread on that app there's a known issue with some older devices. Do we know whether fstrim is safe on the GNote2?
cjm2576 said:
Reading the XDA thread on that app there's a known issue with some older devices. Do we know whether fstrim is safe on the GNote2?
Click to expand...
Click to collapse
Yes it is safe with the N2, I use it on my all the time. The older devices used a faulty chip that would brick the phone when certain things were done.
Sent from my SCH-I605 using XDA Premium HD app

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