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So on launch day I purchased the 3D from Radio Shack in the Tacoma Mall. It was a bad phone...kept freezing up and resets did not help. So after making me feel guilty about how they aren't going to make any money, blah, blah, blah they swapped it out. Replacement phone worked great but it had a huge white speck under the screen. It was all I could look at. So I went back to the mall and they said they could only swap out 1 time. All I could do was cancel the new line and get my money back. Is this standard Radio Shack policy? They lost a good customer! I just wanted a working, dust free phone, and these employees take this crap personally and give me a guilt trip. I will never step into Radio Shack again. Well..off to Best Buy! They'll like my money!!
with in the first 30 days ... i think thats a BS excuse to "not make any money"
CheesyNutz said:
with in the first 30 days ... i think thats a BS excuse to "not make any money"
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Exactly! How are they gonna lose money on a manufacturer defect? The excuse they tell me does not make any sense. I've never bought anything from BB. I hope they are better to work with!
I've never had an issue at the Radio Shack I go to occasionally. They don't lose money on a phone returned for defect. They get fully reimbursed. In fact, I think on any phone return they get reimbursed, but I'm not positive on that part. I just know for a defective unit they do.
Did you piss them off or something?
ExploreMN said:
I've never had an issue at the Radio Shack I go to occasionally. They don't lose money on a phone returned for defect. They get fully reimbursed. In fact, I think on any phone return they get reimbursed, but I'm not positive on that part. I just know for a defective unit they do.
Did you piss them off or something?
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You would think I pissed them off, lol. I was nice, me and the guy who originally swapped it got along but he said that was their policy. So I had to go back home because I forgot the charger. The guy was gone and the gal that helped me basically took this personally. I left their feeling horrible like I did something wrong. The speck was HUGE, even the guy agreed.
-Apollo- said:
You would think I pissed them off, lol. I was nice, me and the guy who originally swapped it got along but he said that was their policy. So I had to go back home because I forgot the charger. The guy was gone and the gal that helped me basically took this personally. I left their feeling horrible like I did something wrong. The speck was HUGE, even the guy agreed.
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Please contact the DM and tell him/ her about your experience. I manage a RS and yes employees get a lot of pressure from upper management about trying to avoid cell phone returns. I personally disagree with this and if enough customers voice their experiences with the DM, RS will do their best to satisy customers. They actually take customer feedback very seriously.
skorpyo31 said:
Please contact the DM and tell him/ her about your experience. I manage a RS and yes employees get a lot of pressure from upper management about trying to avoid cell phone returns. I personally disagree with this and if enough customers voice their experiences with the DM, RS will do their best to satisy customers. They actually take customer feedback very seriously.
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Thanks, appreciate the response. Do they infact lose out on money on manufacturer defects? They lost the sale, seems like that is just a lose lose for RS. That's the part I just can't understand! I'm not gonna pursue it any further, I think they're sick of me anyways. Best Buy took care of me and phone has no visible defects, runs great so far. Hopefully 3rd phone is a charm....seems to be so far!
They are really going to love me if I return it for no reason other than waiting for the SGS2....which I'm 50/50 on right now.
Sent from my PC36100 using XDA Premium App
-Apollo- said:
the gal that helped me basically took this personally.
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I think I've isolated the problem.
You call yourself a really good customer at Radioshack? That's sad.
chrischoi said:
You call yourself a really good customer at Radioshack? That's sad.
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Lololol....
I dunno how you meant this. But I took as. "You frequent a radioshack enough to be considered good??.. who willingly goes to radioshack that often?"
Sent from my PG86100 using Tapatalk
felacio said:
Lololol....
I dunno how you meant this. But I took as. "You frequent a radioshack enough to be considered good??.. who willingly goes to radioshack that often?"
Sent from my PG86100 using Tapatalk
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That and half the people that consider themselves as a very good customers are the worst. Who openly admits to something like that?
I think at my work... we have a 1 replacement rule... 3rd and on we need approval.
They won't be replaced for something stupid... it has to affect functionality... That's a rule for most places. If they swap it, they just don't know better.
chrischoi said:
That and half the people that consider themselves as a very good customers are the worst. Who openly admits to something like that?
I think at my work... we have a 1 replacement rule... 3rd and on we need approval.
They won't be replaced for something stupid... it has to affect functionality... That's a rule for most places. If they swap it, they just don't know better.
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Yeah I guess I'm the worst kind of customer...I expect a quality product for my hard earned cash! I'm not being picky, nobody in their right mind would have kept that phone! What company you work for, I'll be sure to never go their either because I like companies that care about customer satisfaction no matter how many times it takes to get it right.
well i would never buy any phone in radio shack ever again. At least in my local radio shack because of the stupidity they tried to pull on me.
I pre order 2 evo3d with the $50 gift card each. When it was time to pickup both phones i saw the brought out accesories and i thought to myself that i would probably get some free goodies. This was only to find out that their preorder $50 cards are only to purchase assessories and the money would not go to the phone. i was so piss about it and had a long talk with then. i refused to purchase the phone cause i never agree to anything like this in the preorder. They called the head manager over the phone and then they came back with the bull that since i was a long time customer they would allow it with me. I feel sorry for all the other guys that preorder in this store.
-Apollo- said:
So on launch day I purchased the 3D from Radio Shack in the Tacoma Mall. It was a bad phone...kept freezing up and resets did not help. So after making me feel guilty about how they aren't going to make any money, blah, blah, blah they swapped it out. Replacement phone worked great but it had a huge white speck under the screen. It was all I could look at. So I went back to the mall and they said they could only swap out 1 time. All I could do was cancel the new line and get my money back. Is this standard Radio Shack policy? They lost a good customer! I just wanted a working, dust free phone, and these employees take this crap personally and give me a guilt trip. I will never step into Radio Shack again. Well..off to Best Buy! They'll like my money!!
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That's where you problem started...
I used to work for a radioshack kiosk inside a sams club.
Want my opinion of radioshack?
They have great prices on phones, but GOD HELP YOU IF YOU HAVE A PROBLEM!
Luckily sams club has pretty much kicked out radioshack and now the cellphone kiosk I run is completely controlled by sams club. Life is so much better now lol
Bootup said:
That's where you problem started...
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LOL...good one!
-Apollo- said:
Thanks, appreciate the response. Do they infact lose out on money on manufacturer defects? They lost the sale, seems like that is just a lose lose for RS. That's the part I just can't understand! I'm not gonna pursue it any further, I think they're sick of me anyways. Best Buy took care of me and phone has no visible defects, runs great so far. Hopefully 3rd phone is a charm....seems to be so far!
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Returned products are often not reimbursed at full price. Also it costs $ to repackage, ship, pay the guy at the warehouse who inspects them.. etc. So yes, it is a loss for us. (Not saying it sucks for customers, or that it was appropriate for them to tell you that, since you have no effect on it. Bad phone is bad phone.)
The policies are really there because of people who abuse them, and like everything else, a few bad apples ruin the pie. Most "defective" phones are really due to user error/abuse and that is what we have to avoid. Personally, if I see that someone's phone is actually defective, I have no problem swapping it out. But in the real world, I have a boss to answer to, so I have to work with the same restrictive policy.
As an example, I had to factory reset two 3 day old OG Evo's today that people wanted to return because they were "defective." The phones were fine, but the people had loaded so much crap on them that they were barely running. After the reset, both were working perfectly.
Hope that helps.
sdc177 said:
They are really going to love me if I return it for no reason other than waiting for the SGS2....which I'm 50/50 on right now.
Sent from my PC36100 using XDA Premium App
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If you wanted an SGS2, why buy a 3D? This is one of the reasons policies like this are around.
I'll never understand why people buy things that they aren't sure they really want. All it does is waste a product that someone who actually wanted it could have had and waste a lot of everyone's time. Seems like it would be much easier for all parties involved to just make sure the one you buy is actually the one you want.
Bp3dots said:
Returned products are often not reimbursed at full price. Also it costs $ to repackage, ship, pay the guy at the warehouse who inspects them.. etc. So yes, it is a loss for us. (Not saying it sucks for customers, or that it was appropriate for them to tell you that, since you have no effect on it. Bad phone is bad phone.)
The policies are really there because of people who abuse them, and like everything else, a few bad apples ruin the pie. Most "defective" phones are really due to user error/abuse and that is what we have to avoid. Personally, if I see that someone's phone is actually defective, I have no problem swapping it out. But in the real world, I have a boss to answer to, so I have to work with the same restrictive policy.
As an example, I had to factory reset two 3 day old OG Evo's today that people wanted to return because they were "defective." The phones were fine, but the people had loaded so much crap on them that they were barely running. After the reset, both were working perfectly.
Hope that helps.
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Now that makes sense...I did not consider the costs of warehouse guy and shipping back to manufacturer. Thanks for answering my questions, you've been really helpful!
Noticing a whole stack of them in the case at a local Bestbuy, I asked 2 store managers and 2 other dept employees about the new Razr. They ALL said it was a non-event, although Motorola had invested $mils in advertising. Evidently, it was designed and put into production months ago, and nowadays that's just not quick enough for the Android market. Things simply evolve much faster than Motorola's bureaucracy can adjust.
Biggest reason customers put it back on the shelf: Soldered in, non-replaceable battery.
Reason #2 : The screen is a yawner. It's boring, old news.
Reason #3 : It's new, it's gonna have bugs, and customers simply don't have to put up with that.
#4: $299 w/contract - and you're stuck with it for 2 years.
Is this phone locked? Can it be flashed? Just curious - one of them told me it can't be rom'ed. Would Mot be that monopolistic ?
According to one of the phone-dept workers, a good chunk of sales have been returned overnight after a disappointing unboxing/testing.
Frankly, I thought the phone was a pretty solid piece of work - especially compared to the plastic Samsungs. I love it's little slots on the side for XD cards, NICE touch. But alas, the screen is, well, is just isn't. Not with the 1200x800's about to hit around Thanksgiving.
Oh well, one of them said Mot's is already planning a Razr-2 in Jan to fix all this stuff, but now they're behind the power curve. Who knows.
I think Amazon offering the phone for $111.11 or Costco including $100+ in extras is why Best Buy isn't selling many.
-JP
Sent from my DROID RAZR using Tapatalk
JPurp said:
I think Amazon offering the phone for $111.11 or Costco including $100+ in extras is why Best Buy isn't selling many.
-JP
Sent from my DROID RAZR using Tapatalk
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This.
Also the phone needs recovery at this point I believe. It can certainly be "Rom-ed" but it just can't be "Kernel'ed". That is a pretty lame deal breaker if you want a phone simply to install different kernels to boost your quadrant scores that no one cares about.
If you ask me I agree the phone is amazing, I love it. The screen is mind blowing to me, so I have no problem paying that and being in a contract for it. I guess one needs to consider all the options customers have at this point, mainly with the iphone on verizon now. Every average jo wants an iphone just cause his neighbor has one.
Anyone true tech enthusiast wouldn't buy from Best Buy LOL (I've went there with a friend that insisted I do for Black Friday). That place is terrible and is a total rip off. Geek squad and the employees (I haven't spoke to a single one that seems to know what they're doing/talking about) yeah they're something else. I highly doubt there's going to be a RAZR 2 coming out in Jan, it's probably the DROID 4, which has similar design but also has a physical keyboard. If it definitely is the the RAZR 2 this will be my last Motorola phone period. If their solution is to just make a new device like 2-3 months later, instead of supporting their most current phones, then that's a bad business model for sure.
Sure there probably will be a RAZR 2, but I personally hope not, seeing it would kinda tarnish the fact that it's a unique device/name series. But yeah with Amazon selling the device for 111.11 on 11/11 and Costco with that beast package, and a good majority of people pre ordering to get the phone early (one day w00t). It's not a surprise that Best Buy isn't pushing the phones like hotcakes. Also I would take anything that Best Buy tells you about Android rumors with a grain of salt.
I wouldn't go to best buy if they were the ONLY brick and mortar selling phones. I'd wait the 2 days for UPS.
Anyone with good common sense wouldn't go to BB for their phones even with their instant rebate deals. Their "insurance" plan is a rip off and the fact Amazon was selling it for 111.11 on the day of release (as someone said earlier) is reason enough for BB to not see this phone flying off shelves.
Add to the fact, all the advertising dollars Verizon spent, pointed to the phone being sold BY VERIZON STORES. I have a friend who works for verizon and she sold out of the RAZR within a couple hours and her store had a couple hundred of them.
SO don't go drinking Best Buy's kool aid. Especially when they know nothing of phones (let alone the products they sell as a whole)
the OP is completely full of crap... so is anyone else that says the removable battery is a "no go". did the soldered in battery hurt Iphone?
the screen on this phone is fantastic, anyone who wants to complain about it is a person that will never be happy with anything.
bugs? this is the least buggy phone that i have ever owned.
im nowhere near a moto fan boy, but these complainers need to jus STFU, the Razr is a sweet phone.......
lyrical1278 said:
SO don't go drinking Best Buy's kool aid. Especially when they know nothing of phones (let alone the products they sell as a whole)
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I lol'd. BB is terrible for computers/phones etc (Newegg for life!). Anyways the fact that they're saying there's a RAZR 2 coming out in like 4 months yeahhh no. Droid 4 probably aka RAZR jr w/ a keyboard, will be nice for those that crave physical keyborads. But I doubt moto is gonna pull another "Bionic" deal with the RAZR. Replacing their flagship so soon after it comes out, I'm trying to retain faith lol.
They do have a 30 day return policy. Also the insurance gets you a new phone (but you have to wait 17 months to get it).
Sent from my DROID RAZR using Tapatalk
I gotta admit it's faster than my amaze and even my gs2, this thing is SNAPPY without even being modded yet
bond32 said:
They do have a 30 day return policy. Also the insurance gets you a new phone (but you have to wait 17 months to get it).
Sent from my DROID RAZR using Tapatalk
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If I wanted to buy a phone in store I'd go with Costco. 90 day return policy +
sexy bundles.
vdub804 said:
I gotta admit it's faster than my amaze and even my gs2, this thing is SNAPPY without even being modded yet
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Imo it's all about software optimization. Hardware on these phones are ahead of the software that's out there for sure. GS2 is a beast when it first came out, and still is.
buckwheat.phd said:
Biggest reason customers put it back on the shelf: Soldered in, non-replaceable battery.
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Not soldered, check this link. I guess the people you were talking to don't really know their stuff.
What I want to know is this guys "source" stating there's going to be a RAZR 2 coming out in Jan. Ahh those BB kids will say anything now adays.
buckwheat.phd said:
Biggest reason customers put it back on the shelf: Soldered in, non-replaceable battery.
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WTF? The battery is replaceable: it isn't soldered. You need to remove two screws on the battery flat cable and your battery can be removed.
Yup, not like other phones where you simply use your fingers, but that's it.
buckwheat.phd said:
Reason #2 : The screen is a yawner. It's boring, old news.
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I think not so many devices are built with AMOLED displays (powerwise, good vibrance, good color).
buckwheat.phd said:
Reason #3 : It's new, it's gonna have bugs, and customers simply don't have to put up with that.
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I don't think so. Motorola have learnt this from his past. Milestone was buggy.. but watch at the first ATRIX ROM: there wasn't any important bug at all. They've only enhanced its speed with the updates as personally I haven't noticed any bug.
And anyway, every first S/W version of every pda has got some bugs, that's absolutely normal, with the exception that Motorola is very fast at updates.
buckwheat.phd said:
#4: $299 w/contract - and you're stuck with it for 2 years.
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I've bought it at 550 euros. It's mine and I'm not stuck with it for 35 years
buckwheat.phd said:
Is this phone locked? Can it be flashed? Just curious - one of them told me it can't be rom'ed. Would Mot be that monopolistic ?
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This device is another exception in Motorola's policies. Moto uses to sign their devices forever, but as Moto said and confirmed publicly, like happened on ATRIX for the Gingerbread update, when RAZR will get ICS, Moto will give us an unlockable bootloader, thing that is SURE for non branded devices and for branded ones (like Verizon's...) it's about the operator.
buckwheat.phd said:
According to one of the phone-dept workers, a good chunk of sales have been returned overnight after a disappointing unboxing/testing.
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I know of some guys that have bought the RAZR, unboxed, tested for 30 minutes and then re-sold it. It was too big for their hands. I don't know other bad things as for now.
Anyway, in my opinion, you should try the device in a store prior buying it, especially if it is a big device and you've got small hands.
buckwheat.phd said:
Frankly, I thought the phone was a pretty solid piece of work - especially compared to the plastic Samsungs. I love it's little slots on the side for XD cards, NICE touch. But alas, the screen is, well, is just isn't. Not with the 1200x800's about to hit around Thanksgiving.
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Oh damn, my SGS2 won't resist to a drop on asphalt, while my ATRIX is still alive. Moto's build quality has ever been Moto's build quality
As for the screen, it's really, really good because it's an AMOLED display.. but I have to admit I haven't ever liked the PenTile matrix.
buckwheat.phd said:
Oh well, one of them said Mot's is already planning a Razr-2 in Jan to fix all this stuff, but now they're behind the power curve. Who knows.
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Mmh, I don't think so, at least for now. They've just released the RAZR.
That would cut their RAZR sales and make them lose a lot of money.
I guess everyone who did buy a RAZR, and is happy with it (myself included) should throw our device away and hang our heads in share, based on this information from the always solid reliable and correct Best Buy store employees.
Anyone know what the Costco bundle for the RAZR comes with?
Sent from my DROIDX using Tapatalk
matthew5025 said:
Not soldered, check this link. I guess the people you were talking to don't really know their stuff.
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lmao that's a big a$$ knife
teardropcity said:
I guess everyone who did buy a RAZR, and is happy with it (myself included) should throw our device away and hang our heads in share, based on this information from the always solid reliable and correct Best Buy store employees.
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Yes! Cause we all know that Best Buy store employees are always right !!!!
Since I agree with most of these Bestbuy comments, I made a trip over to the Verizon store. Hit 3 actually, one is the largest in the state. Guess what - there were dozens of new razr's in stock there too.
Not convinced, I asked around, speaking to 3-4 employees in each store. They all said the same thing the Bestbuy people did - the phone is a 7 month old semi face lift of some earlier Mot phone, and simply put nobody cares for it and nobody's impressed. Same list of complaints earlier in this thread.
"What's everybody waiting for" I asked? Everyone said the same thing: the high res screens that are about to hit. Namely the SAMSUNG Nexus is the first of a long list of new generation phones, we may see 6-7 by EOY they told me
When you unlock the rezound the screen just goes blue for some reason? my friend who i sold a rezound to is telling me she's had this happen to her 4 times already, and i can't see it until saturday, so i wanted to see if any of you have had this before. i'm gonna be pissed if i sold her a faulty phone, damnit!
i searched online and can't find this issue anywhere.
I've had it go to the white HTC screen while Sense booted up a few times, but never blue screen. I would think that something is wrong with the phone.
ugh. this blows. i talked her out of the iphone too, which is what i do for everyone, and now she's gonna be like WAH CRAPPY ANDROID SUCKS WAH. sigh.
Sounds like you talked her into a phone she didn't need anyway. Why would someone talk someone else out of getting what they want? I mean there's room for iPhones in this world too, same as there's room for people that work at McDonalds. I don't know if that came off as a slight to iPhone users or McDonalds employees...either way seems to fit lol
do you work for a verizon store? do you realize the amount of money lost by franchises because apple likes to play their bull**** little supply and demand game? by not producing enough crap iphones, my store gets shafted (we got 3 iphone 4s. 3.) and we lose money. rather than continue to lose money on the iphone (it even takes over a week to get an iphone 4 in stock) i'm going to sell what's on hand and make money. it's a business. money NEEDS to be made. she played wtih my phone, she enjoyed my phone, and i sold her my phone. how is that giving her something she doesn't want? she only wanted an iphone because it's got an Apple logo on it and it's got an "i" in front of it. she came from blackberry and knew NO reasons as to why she should get an iphone; she only wanted one because it was white and people told her to. that's the kind of ignorance i deal with on a daily basis, and that's why i sell people android.
I don't work for any carrier/phone manufacturer. Do you know how many people actually LIKE the products that fruit themed company sells? I don't but that doesn't preclude someone else from making that choice. Stop being a fan-boy and try to accept that Android isn't for everyone same as iDevices aren't...and WP well that's just funny ;-)
did you read that? clearly you didn't. i'll paraphrase for you since you obviously didn't read my post:
she had no idea why she wanted an iphone. she's never used one in her life, she doesn't own any apple products whatsoever. she "wanted" one because people said OMFG GET AN IPHONE THEY'RE THE BEST! therefore, she decided, without even knowing what android was, that she'd get an iphone. that was her justification. i informed her of android, and of apple, and she chose android. fanboyism? more like being a competent salesman who does his job damn well.
hopefully you've read this one!
So she bought the phone from a Verizon store? She should be able to return it, correct? And it's totally not an Android issue, obviously. This is still what I would call a new phone and HTC is getting all of the bugs out. Just have her return it for a new one. She'll be happy with it once she gets one that is actually working. I, too, have pulled someone away from iOvercharge. She had a Mac, now has a badass PC. Had an iPoop and now is loving my old DX2. You just need to make sure you let her realize how new this phone is. A different one would probably solve all the problems.
---------- Post added at 04:24 PM ---------- Previous post was at 04:23 PM ----------
jayochs said:
fanboyism?
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LOL new favorite word
yeah, she's just confused in general about smartphones...she hardly knew how to work her 3+ year old blackberry hahaha
but yeah, i'm having her come in saturday so i can look at it...gotta talk to my boss about how we handle exchanges because i've never dealt with that before. i've never had someone return a phone that i sold them before lol.. thing is, if it's a faulty unit, now we're stuck with the faulty unit, so as the store, i don't really know what to do ya know? gotta work out the kinks! but yeah i'm interested to see what actually happens
Damn, that would suck. You could be a jerk and just dump it off on someone else. Ha! I thought you guys could send them back to HTC. That really sucks that you guys have to deal with it. Well, since it's such a new phone to her, and since she would have to start over with a new one anyway, you could always factory reset to see if that helps and gets rid of the issue.
jayochs said:
yeah, she's just confused in general about smartphones...she hardly knew how to work her 3+ year old blackberry hahaha
but yeah, i'm having her come in saturday so i can look at it...gotta talk to my boss about how we handle exchanges because i've never dealt with that before. i've never had someone return a phone that i sold them before lol.. thing is, if it's a faulty unit, now we're stuck with the faulty unit, so as the store, i don't really know what to do ya know? gotta work out the kinks! but yeah i'm interested to see what actually happens
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Wouldn't you have the ability to return it to Verizon like a 1:1 swap?
honestly guys, i've got no idea. since there's widespread rezound problems, i don't know how we deal with it..i've never returned a phone before. i'm gonna have to talk to my boss, who in turn, will have to talk to our HEAD store in north jersey about sending it back...we don't deal directly with verizon; our main store orders phones, then sends to us, and we pay the main store. it's RETARDED and that's why we don't get **** on release day. the main store f'ed us out of the rezound, razr and nexus launch. my boss drove 2 hours north today just to pick up the ddamn nexus because he said he's sick of their **** lol
I was browsing around change.org today and I came across this. A petition to recall the prime and give users a full refund or an upgrade path to the 700. Not sure why no one but the person who started it signed it. I know if you ***** enough asus will refund your $ so maybe that's why the poster didnt pursue the petition?
http://www.change.org/petitions/asustek-recall-the-transformer-prime
edit: I just signed it for ****s and giggles.. I doubt anything will come from it especially since it doesnt seem the person who posted it is really pushing it.
Probably because it was created yesterday.. I believe.
Oh god, here we go again.
detta123 said:
Oh god, here we go again.
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what do you mean?? I was just asking if anyone has seen it... so oh god yourself.
actually, there was one created with exact same theme a long time ago. it never really gained any traction as the path to upgrade wasn't realistic from a business point of view. I'm not sure if the one you have linked to is the same one. But I've seen a petition just like that made several months ago. I think when we all first heard of the Infinity Pad. Made alot of people mad..lol
demandarin said:
actually, there was one created with exact same theme a long time ago. it never really gained any traction as the path to upgrade wasn't realistic from a business point of view. I'm not sure if the one you have linked to is the same one. But I've seen a petition just like that made several months ago. I think when we all first heard of the Infinity Pad. Made alot of people mad..lol
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yeah I doubt anything will come from it, Just was wondering if anyone else came across it.
But I do know they are offering really unhappy users refunds (my friend was told by gary he could get a full refund for the tablet and dock)
My way of looking at that is this:
If they refund everyone who is extremely unhappy they have to refund them for the full retail price of the tablet and the dock(and I'm guessing tax?). So they have to dish out the retail price of it when we all know it cost them a fraction of that amount to produce them. I honestly think from a business stand point and upgrade path would be better because then they would only have to replace the tablet(assuming the docks are compatible) which is much cheaper for them then refunding the full retail purchase amount. Even if they didnt upgrade the tablet to the 700 and just replaced the backplate on the prime and maybe the wifi/bt and gps modules it would also be cheaper for them than having to refund the purchase price.
And just let me say again.. I was just asking if anyone has seen it or heard of the one I linked. Not trying to promote, have it gain momentum or start a WW3. Just simply wanted to know if anyone else stumbled on it like I have.
These petitions are always worthless.
You bought a consumer product. If you don't like it or it doesn't meet your expectations, return it to where you got it within the return period.
I have never seen a return period that is less than 14 days, and if it takes you more than two weeks to realize that the product doesn't meet your expectations, there is something obviously wrong with you.
If you waited months for an update to be released in order to make the device meet your expectations, I am sorry but you are a fool. You should always buy a device for what that device is NOW, not for what is may become in the future.
In any event, if you want an "upgrade path" here it is:
Sell the Prime on eBay. If you have taken good care of your device you should get at least $400 for it. Use that $400 to help pay for the Transformer Infinity.
almightywhacko said:
These petitions are always worthless.
You bought a consumer product. If you don't like it or it doesn't meet your expectations, return it to where you got it within the return period.
I have never seen a return period that is less than 14 days, and if it takes you more than two weeks to realize that the product doesn't meet your expectations, there is something obviously wrong with you.
If you waited months for an update to be released in order to make the device meet your expectations, I am sorry but you are a fool. You should always buy a device for what that device is NOW, not for what is may become in the future.
In any event, if you want an "upgrade path" here it is:
Sell the Prime on eBay. If you have taken good care of your device you should get at least $400 for it. Use that $400 to help pay for the Transformer Infinity.
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I think you need to read my post again.. did I say anything about being unhappy? No.. Did I say I wanted an upgrade? No. All I did was ask if anyone came across it... gessh..
I even signed it with this comment:
"I agree there have been many issues with the prime. Not all users have issues but it seems more have them than not have them. I will support this as I do feel the prime wasnt ready to be released. I had issues with my first 2 units. The only issue I have with my current unit is some backlight bleed but my tf101 has worse BL bleed than my prime"
And I do feel the device wasnt ready for prime time. I'm pretty happy with mine. the only issue I really have is the screen bleeding and that's not even that bad and since I have squaretrade I'm thinking of popping it open and fixing that myself.
Hell I was outside yesterday and tried gps for the first time on this unit without the dongle and I got a 12/13 sat lock. Today I tried and I got 8/9. I was pretty surprised by that
graffixnyc said:
I think you need to read my post again.. did I say anything about being unhappy? No.. Did I say I wanted an upgrade? No. All I did was ask if anyone came across it... gessh..
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Dude, take the bug out of your ass!
Did I say anything specifically about you?
Did I mention you in any way?
My comment was 100% focused on the futile nature of these online petitions, which generally go ignored by manufacturers and which are generally started by people who don't exercise the procedures that already exist that allow customers to gain compensation for purchases that do not meet expectations.
almightywhacko said:
Dude, take the bug out of your ass!
Did I say anything about you?
Did I mention you in any way?
My comment was 100% focused on the futile nature of these online petitions, which generally go ignored by manufacturers and which are generally started by people who don't exercise the procedures that already exist that allow customers to gain compensation for purchases that do not meet expectations.
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ok fair enough..lol But the fact that asus is offering refunds to people really unhappy says something as well. It says the company knows they kinda screwed up. Because in most cases: yeah, it is your problem and they dont have to offer you a refund at all. Like you said you have at least 14 days(if not longer) to return to the store. But the fact they are offering refunds to people who ***** enough does say something. Some companies no matter how much you put up a stink wont issue you a refund. A replacement? yes, but how often do they offer full refunds?
Asus should offer a upgrade and make Nvidia pick up the tab for the not ready for prime time T3
Sent from my SPH-D710 using xda premium
graffixnyc said:
ok fair enough..lol But the fact that asus is offering refunds to people really unhappy says something as well. It says the company knows they kinda screwed up. Because in most cases yeah it is your problem and they dont have to offer you a refund at all. like you said you have at least 14 days(if not longer) to return to the store. But the fact they are offering refunds to people who ***** enough does say something.
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I think any company that is serious about their customers does the same kind of thing. At least, HTC replaced my malfunctioning EVO 4G no questions asked. Samsung has replaced televisions and refunded me for broken televisions with no problems.
Some companies give you the run around when it comes to this kind of stuff (Looking at you Sony) but for most companies it isn't worth the negative press, especially in this day and age of internet blogging and twitter.
almightywhacko said:
I think any company that is serious about their customers does the same kind of thing. At least, HTC replaced my malfunctioning EVO 4G no questions asked. Samsung has replaced televisions and refunded me for broken televisions with no problems.
Some companies give you the run around when it comes to this kind of stuff (Looking at you Sony) but for most companies it isn't worth the negative press, especially in this day and age of internet blogging and twitter.
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you must be good. haha I've never been offered a refund. Replacements I have been offered but never a full refund. Hell I just dealt with an issue with Dell. They replaced my laptop with a refirb(accidental warranty) and started having issues with it two months later. They sent a tech to fix it, he fixed those issues but didnt send him a preloaded HD just a blank one so I have to load everything myself, and after the repair the keyboard didnt fully work. So they come again to fix that, they fix that then one speaker dies.. It took me filing a BBB complaint to have them contact me to give me a brand new system. No matter how much I *****ed before they just wanted to keep trying to fix it.
almightywhacko said:
I think any company that is serious about their customers does the same kind of thing. At least, HTC replaced my malfunctioning EVO 4G no questions asked. Samsung has replaced televisions and refunded me for broken televisions with no problems.
Some companies give you the run around when it comes to this kind of stuff (Looking at you Sony) but for most companies it isn't worth the negative press, especially in this day and age of internet blogging and twitter.
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Oh and sorry for being a little snippy.. It's hot and humid as hell in NYC today and all the garbage is out for collection tomorrow so you can imagine the streets just smell like roses
Technically, refunds aren't given to just any and everyone who asks for it. you have to meet specific criteria for them to even consider it. Mostly just early adopters or people who bought prime before they removed GPS From their official spec, like beginning or first week of January, are eligible. but even then terms have to be met and not all of them can get it. just wanted to clear that up so everyone don't get their hopes up thinking they can get a refund. there's already several reported cases here in xda of people being denied.
I'm still waiting to hear back on certain info that'll clear up alot of things. I think Asus knows even people who have good working tablets might try to get a refund just because infinity pad right around the corner..lol. so they trying to eliminate refunds that have no real basis for getting one. Chances are very high that if you never sent your tablet in for an RMA, then try to come out the blue wanting a refund, they will deny it. They will just say send it in for RMA.
graffixnyc said:
ok fair enough..lol But the fact that asus is offering refunds to people really unhappy says something as well. It says the company knows they kinda screwed up. Because in most cases: yeah, it is your problem and they dont have to offer you a refund at all. Like you said you have at least 14 days(if not longer) to return to the store. But the fact they are offering refunds to people who ***** enough does say something. Some companies no matter how much you put up a stink wont issue you a refund. A replacement? yes, but how often do they offer full refunds?
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I was just about to comment on this ... I purchased my Prime on December 24th and after trying to, more or less, put up with horrible WiFi, completely non-functional GPS, and a proposed dongle solution that was not satisfactory, I was able to return my Prime (and dock) to Asus for a full refund. As a matter of fact, I just shipped it in last week, so I am still waiting on the refund, but I don't foresee any issues. The reason they let me return it was due to GPS issues, and probably legal ones on their part since GPS was a feature when i bought, but did not work, was removed from the spec list, and the solution was not satisfactory. I said all that, to say that the petition is not necessary. If you have a legitimate reason for requesting to return you TF201, they will probably work with you. On the other hand, people trying to get a refund just to get an upcoming model just need to learn some patience, and not jump on the first generation of something (ie. tegra 3). With that said, if your reason for requesting a refund has to do with the GPS issue, I was finally able to get someone with the authority to authorize one in what he said was the "Transformer Prime GPS issue department."
For those who've never had to deal with their phone being stolen.. it's kinda like this...for me anyways.
You soon realize that some random dude: did, can and could be - right now- looking through your private files, has access to phone numbers, pictures, videos, e-mails, and voice-mails. Oh, and did I mention all of your SD card contents? In my case my external sd =16gb of pure music..
You're lucky if you haven't experienced this and I'd definitely recommend some sort of remote wipe application.. since this could happen to anyone, anytime.
It really sucks. Especially when right after you lose it, you decide to call (hoping to hear that old ring from deep between the seats) and listen in disbelief as someone actually answered! You now come to the realization that some piece of **** has stolen your phone and actually answered *a* (your) call, and is completely clueless of how to hang up. As you stand at a payphone shouting and yelling in what feels like your toughest, manliest voice, demanding the return of your phone at once.. you know it's g-o-n-e.
Anyways.. sorry about that. Had to get that off my chest :crying:...
So anyways.. with the Rezound forum having turned into a ghost town of sorts and many cool phones having come out or planned to.. What would you do? So far I replaced 1 Rezound so this would be my third! I'm thinking of going a diff route this time to be honest.. and since I haven't been keeping up with the latest news and stats of phones.. maybe I can get some opinions/ideas/help from some fellow Rezound owners :fingers-crossed:
Here's some info:
- I have insurance through 'Protect Cell' (awesome by the way!!). It will cost me somewhere between $100-125 for a *Brand-new* non-refurbished Rez to show up next day.
- I can use an upgrade from Verizon :victory:
- I prefer newer/newest phones so I don't have to think about upgrading too soon.
- Price isn't really an issue but I do want to stay with Verizon since I have unlimited 4G data :silly:
- I love rooting and modding/customizing my phones!
Thanks everyone for reading this thread and taking the time to share your opinions. !!
fafinaf said:
For those who've never had to deal with their phone being stolen.. it's kinda like this...for me anyways.
You soon realize that some random dude: did, can and could be - right now- looking through your private files, has access to phone numbers, pictures, videos, e-mails, and voice-mails. Oh, and did I mention all of your SD card contents? In my case my external sd =16gb of pure music..
You're lucky if you haven't experienced this and I'd definitely recommend some sort of remote wipe application.. since this could happen to anyone, anytime.
It really sucks. Especially when right after you lose it, you decide to call (hoping to hear that old ring from deep between the seats) and listen in disbelief as someone actually answered! You now come to the realization that some piece of **** has stolen your phone and actually answered *a* (your) call, and is completely clueless of how to hang up. As you stand at a payphone shouting and yelling in what feels like your toughest, manliest voice, demanding the return of your phone at once.. you know it's g-o-n-e.
Anyways.. sorry about that. Had to get that off my chest :crying:...
So anyways.. with the Rezound forum having turned into a ghost town of sorts and many cool phones having come out or planned to.. What would you do? So far I replaced 1 Rezound so this would be my third! I'm thinking of going a diff route this time to be honest.. and since I haven't been keeping up with the latest news and stats of phones.. maybe I can get some opinions/ideas/help from some fellow Rezound owners :fingers-crossed:
Here's some info:
- I have insurance through 'Protect Cell' (awesome by the way!!). It will cost me somewhere between $100-125 for a *Brand-new* non-refurbished Rez to show up next day.
- I can use an upgrade from Verizon :victory:
- I prefer newer/newest phones so I don't have to think about upgrading too soon.
- Price isn't really an issue but I do want to stay with Verizon since I have unlimited 4G data :silly:
- I love rooting and modding/customizing my phones!
Thanks everyone for reading this thread and taking the time to share your opinions. !!
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Click to collapse
yay, a fellow protect cell guy! they rock, don't they?? however, i think you're mistaken, bc i was led to believe they ARE in fact refurbished phones from HTC..that's what the training pretty much stated :\
sorry to hear about your phone, though
well, you can use your upgrade, but remember, you'll lose unlimited data. if you get a replacement from PC, you'll keep unlimited data. take that into consideration!
fafinaf said:
For those who've never had to deal with their phone being stolen.. it's kinda like this...for me anyways.
You soon realize that some random dude: did, can and could be - right now- looking through your private files, has access to phone numbers, pictures, videos, e-mails, and voice-mails. Oh, and did I mention all of your SD card contents? In my case my external sd =16gb of pure music..
You're lucky if you haven't experienced this and I'd definitely recommend some sort of remote wipe application.. since this could happen to anyone, anytime.
It really sucks. Especially when right after you lose it, you decide to call (hoping to hear that old ring from deep between the seats) and listen in disbelief as someone actually answered! You now come to the realization that some piece of **** has stolen your phone and actually answered *a* (your) call, and is completely clueless of how to hang up. As you stand at a payphone shouting and yelling in what feels like your toughest, manliest voice, demanding the return of your phone at once.. you know it's g-o-n-e.
Anyways.. sorry about that. Had to get that off my chest :crying:...
So anyways.. with the Rezound forum having turned into a ghost town of sorts and many cool phones having come out or planned to.. What would you do? So far I replaced 1 Rezound so this would be my third! I'm thinking of going a diff route this time to be honest.. and since I haven't been keeping up with the latest news and stats of phones.. maybe I can get some opinions/ideas/help from some fellow Rezound owners :fingers-crossed:
Here's some info:
- I have insurance through 'Protect Cell' (awesome by the way!!). It will cost me somewhere between $100-125 for a *Brand-new* non-refurbished Rez to show up next day.
- I can use an upgrade from Verizon :victory:
- I prefer newer/newest phones so I don't have to think about upgrading too soon.
- Price isn't really an issue but I do want to stay with Verizon since I have unlimited 4G data :silly:
- I love rooting and modding/customizing my phones!
Thanks everyone for reading this thread and taking the time to share your opinions. !!
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Click to collapse
I had this happen with my DInc, it was a sad moment in my life. I had just put in a new digitizer and front housing piece so the phone looked brand new!, Got myself an otterbox case for the phone, and rooted the heck out of it. Nest thing ya know its gone a week later and I'm purchasing a Thunderbolt to replace it! It was heartbreaking because I just made it so beastly and then someone else reaped the benefits of it. Good thing I didnt have any Pics or anything on it, Although they did get away with my 16GB Memory Stick :-/
Sorry for your loss. I can't imagine the pain in ass that must be. It's not just the time you put into the phone but all the personal stuff. I just don't get why people don't do the right thing and return the phone. Regardless I still retain some faith in humanity and will always place my name with an alternate phone number on my lock screen. Either get another rezy and wait for next nexus or get gs111?
I just had this happen to me a couple of weeks ago. Went out bar hopping and must have left it on the bar and somebody swiped it. Not only did they go to my facebook and post all kinds of gay **** they emailed all my work contacts with vulgar messages. I had Lookout Security on it so I could locate it, then i remote wiped it. I was going to go to the location of the phone myself but thought better of it, I would have killed that little punkass thief. So, I let the police go retrieve it for me. But, Lookout Security definitely worked great. It allowed me to track the phone in realtime from their website.
But in regards to what I would do if I was you, I'd go with a SGS3 or a GNexus on Verizon, if you're a person who likes to be a member of a forum that is actually alive. This forum is basically dead.
jayochs said:
yay, a fellow protect cell guy! they rock, don't they?? however, i think you're mistaken, bc i was led to believe they ARE in fact refurbished phones from HTC..that's what the training pretty much stated :\
sorry to hear about your phone, though
well, you can use your upgrade, but remember, you'll lose unlimited data. if you get a replacement from PC, you'll keep unlimited data. take that into consideration!
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Thanks for your response. To touch on the refurbished issue- I can assure you that the replacement I received was a BRAND new Rezound. The only thing is they don't send you an ext SD card with it. What you DO get is a new battery and phone and that's about it (my replacement was for a water-damaged phone). I wonder since the phone is stolen will they send me an SD card along with the phone this time.. that would make sense..? I was pretty bummed when my first replacement was missing the SD card!! I was like holy s*** an extra one! WOOT! but.. then no SD in the package :\ I had my original so I can't complain/be greedy
About unlimited- so that's how it is now??? Before when upgrading and not changing your account data/minute plans would result in keeping your original plan- even if it was now discontinued (grandfathering is what I've heard it called)... in my case it was the unlmtd 4g.
If I understand you correctly- you're telling me that ANY phone upgrade through verizon (with or without upgrade date discount/renewal of contract) it will in-fact change your data plan -- in other words- no matter what you can't avoid it??? Dude.. NOOO!!! that screws me in getting a brand new phone through an upgrade date... And obviously buying private or online etc. used, it will be more expensive versus upgrading at the verizon store and getting brand new I can't imagine using a phone with a limit on my data.. I use an OBSCENE amount of Data. I have never enabled Wi-fi on my phones.. ever. Ever!.. So now I have some thinking to do.. anything else i should know? is there anything I/we can do to keep unlimited besides buying outside of verizon
Let's just put it that way.
Thank you again for taking the time to respond and I appreciate you letting me know that important fact!
And yes, ProtectCell is one of the best decisions and purchases I've made. Overnight shipping, brand new phones, and secure shipping accompanied by great customer service. It's just easy and the smart thing to do. Wow I sound like a commercial! LOL
fafinaf said:
Thanks for your response. To touch on the refurbished issue- I can assure you that the replacement I received was a BRAND new Rezound. The only thing is they don't send you an ext SD card with it. What you DO get is a new battery and phone and that's about it (my replacement was for a water-damaged phone). I wonder since the phone is stolen will they send me an SD card along with the phone this time.. that would make sense..? I was pretty bummed when my first replacement was missing the SD card!! I was like holy s*** an extra one! WOOT! but.. then no SD in the package :\ I had my original so I can't complain/be greedy
About unlimited- so that's how it is now??? Before when upgrading and not changing your account data/minute plans would result in keeping your original plan- even if it was now discontinued (grandfathering is what I've heard it called)... in my case it was the unlmtd 4g.
If I understand you correctly- you're telling me that ANY phone upgrade through verizon (with or without upgrade date discount/renewal of contract) it will in-fact change your data plan -- in other words- no matter what you can't avoid it??? Dude.. NOOO!!! that screws me in getting a brand new phone through an upgrade date... And obviously buying private or online etc. used, it will be more expensive versus upgrading at the verizon store and getting brand new I can't imagine using a phone with a limit on my data.. I use an OBSCENE amount of Data. I have never enabled Wi-fi on my phones.. ever. Ever!.. So now I have some thinking to do.. anything else i should know? is there anything I/we can do to keep unlimited besides buying outside of verizon
Let's just put it that way.
Thank you again for taking the time to respond and I appreciate you letting me know that important fact!
And yes, ProtectCell is one of the best decisions and purchases I've made. Overnight shipping, brand new phones, and secure shipping accompanied by great customer service. It's just easy and the smart thing to do. Wow I sound like a commercial! LOL
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hey man, i've been trying to get some members into PC when they get their new phones, so them seeing your awesome experience might help them decide to grab it through me!
and that's awesome you got a new phone! i honestly thought it was refurbs. that's great to know.
yep, using the upgrade drops your unlimited as of June 28th so yeah, you might wanna stick with it and buy phones off contract, or used etc.
fafinaf said:
Thanks for your response. To touch on the refurbished issue- I can assure you that the replacement I received was a BRAND new Rezound. The only thing is they don't send you an ext SD card with it. What you DO get is a new battery and phone and that's about it (my replacement was for a water-damaged phone). I wonder since the phone is stolen will they send me an SD card along with the phone this time.. that would make sense..? I was pretty bummed when my first replacement was missing the SD card!! I was like holy s*** an extra one! WOOT! but.. then no SD in the package :\ I had my original so I can't complain/be greedy
About unlimited- so that's how it is now??? Before when upgrading and not changing your account data/minute plans would result in keeping your original plan- even if it was now discontinued (grandfathering is what I've heard it called)... in my case it was the unlmtd 4g.
If I understand you correctly- you're telling me that ANY phone upgrade through verizon (with or without upgrade date discount/renewal of contract) it will in-fact change your data plan -- in other words- no matter what you can't avoid it??? Dude.. NOOO!!! that screws me in getting a brand new phone through an upgrade date... And obviously buying private or online etc. used, it will be more expensive versus upgrading at the verizon store and getting brand new I can't imagine using a phone with a limit on my data.. I use an OBSCENE amount of Data. I have never enabled Wi-fi on my phones.. ever. Ever!.. So now I have some thinking to do.. anything else i should know? is there anything I/we can do to keep unlimited besides buying outside of verizon
Let's just put it that way.
Thank you again for taking the time to respond and I appreciate you letting me know that important fact!
And yes, ProtectCell is one of the best decisions and purchases I've made. Overnight shipping, brand new phones, and secure shipping accompanied by great customer service. It's just easy and the smart thing to do. Wow I sound like a commercial! LOL
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Click to collapse
if you use an upgrade and get a discounted phone from verizon, you are forced off of unlimited. You can pay full retail at verizon without problems or get your phone from another source. Basically, if you renew your contract, unlimited is gone.
nrfitchett4 said:
if you use an upgrade and get a discounted phone from verizon, you are forced off of unlimited. You can pay full retail at verizon without problems or get your phone from another source. Basically, if you renew your contract, unlimited is gone.
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Which is complete bull****, but when people are using over a terabyte of data in a month (which is ****ing stupid) I begin to understand why they made this choice
fafinaf said:
For those who've never had to deal with their phone being stolen.. it's kinda like this...for me anyways.
You soon realize that some random dude: did, can and could be - right now- looking through your private files, has access to phone numbers, pictures, videos, e-mails, and voice-mails. Oh, and did I mention all of your SD card contents? In my case my external sd =16gb of pure music.
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Click to collapse
No pattern or password?
GrayTheWolf said:
No pattern or password?
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They are annoying as hell
Have you ever tried AndroidLost before? Awesome app..
Wheres my Droid is a good app also. The pro version has a remote wipe feature.
In hindsight, why didn't you pretend to be one of his friends when he answered the phone. Find out his name it where he even was. That sucks though. You gotta utilize opportunities man.
Sent from my ADR6425LVW using xda app-developers app
Lookout has an app called Plan B. Wonder if that would help you find your phone.
Sent from my ADR6425LVW using xda app-developers app
graymonkey44 said:
In hindsight, why didn't you pretend to be one of his friends when he answered the phone. Find out his name it where he even was. That sucks though. You gotta utilize opportunities man.
Sent from my ADR6425LVW using xda app-developers app
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lol one of HIS friends? how would they know his "new" phone number? lol
tynman11 said:
Lookout has an app called Plan B. Wonder if that would help you find your phone.
Sent from my ADR6425LVW using xda app-developers app
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This has worked for me once but only when i lost it, not had my phone stolen.
GrayTheWolf said:
No pattern or password?
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I have to admit they are pretty annoying and I never liked them. When I got home I suspended my service without bill pay.. and that was all I could do so I really regret not downloading an app with features like remote wipe and gps tracking as has been mentioned.
So if I'm completely understanding this data conundrum.. you can't avoid it because you will have to renew your contract eventually at some point and then poof :/
I keep thinking about how it would suck to buy a phone that's been out for a bit to miss out on a newer one due to $. So, seeing as how it's only $120 for a new rezound, it could be the wiser option.
I don't know the prices of the phones you guys mentioned in used/like New/ and *New* (unopened box by private party) conditions are though so gotta do some research.
I like the rezound but to say I haven't wondered what a different phone would be like would be a lie.
I just hope this thread can serve as a reminder to someone out there who's delaying getting an app for situations like this. I didn't think this could or would happen to me.. my phone and I were inseparable. Don't learn the hard way when you can learn from my mistake
This community is awesome too. It's sad thinking about leaving :/ Supportive, friendly and close-knit.
Have you tried plan b? https://play.google.com/store/apps/details?id=com.lookout.labs.planb
Might give it a shot. If you want it back that is.
Sent from my iPhone...
synisterwolf said:
Have you tried plan b? https://play.google.com/store/apps/details?id=com.lookout.labs.planb
Might give it a shot. If you want it back that is.
Sent from my iPhone...
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I was going to say the remote install feature here could be a life saver. Unless you wait too long. Then they might have time to wipe it.